Sophos Email Reviews

I use Sophos Email as part of our corporate cybersecurity solution to protect our servers, both on-premises and in the cloud, including Microsoft 365 servers. 

I find the comprehensive features of Sophos Email most valuable. The system easily integrates into our cloud platform and simplifies backend management.

I would like to see improvements in the initial setup process, ensuring better compatibility with diverse customer infrastructures. Additionally, in the next release, it would be valuable to have enhanced features for seamless interaction with customer infrastructure, making the setup more user-friendly and efficient.

I have been working with Sophos Email for two years.

The stability of the solution is good. I would rate it as a ten out of ten.

I would rate the scalability as a nine out of ten. We have around five customers currently using Sophos Email, with a total user count exceeding 100.

Sophos offers technical support, and while it is generally responsive, the speed can vary as it involves opening a ticket and waiting for assistance. Sophos provides a dedicated response team for faster support, but this service may come with an additional cost depending on the customer's plan. Overall, I would rate the support as a nine out of ten.

Although the setup can be a bit challenging, it is crucial to conduct thorough testing due to the complex environment. I recommend thorough training before use to maximize its effectiveness. The deployment of Sophos Gmail typically takes around a couple of hours, depending on the complexity of the customer's infrastructure. The process involves investigating the customer environment, testing for interoperability, and setting up on the Cloud Platform or on-premises. It is relatively straightforward for a single server, but for cloud environments, careful evaluation of the products involved is necessary. After setup, additional time is spent testing and verifying the system to ensure a smooth operation. 

Clients can opt for yearly or monthly payment plans. Recently, Sophos introduced some interesting solutions, especially for those acting as MSPs or resellers with a flexible model. While Sophos provides options through its cloud marketplace, it is often better to rely on another reseller for technical support.

I would recommend Sophos Email. My advice for those starting to use it is to prepare for training and not hesitate to engage with it. The initial phase might seem challenging, but training is key for a smooth transition. Don't be afraid of the learning process; embrace it for better consolidation with the platform. Overall, I would rate Sophos Email as a ten out of ten.

It is an anti-spam solution. It filters out spam emails. It performs inbound and outbound filtering.

The price is okay. The on-premise email security solution of Cisco can perform only outbound filtering. Sophos Email provides both inbound and outbound filtering. I also like that the solution is deployed on the cloud.

The scanning and filtering must be more detailed. A lot of legit emails get quarantined. The filtering features must be improved.

I have been using the solution for a couple of months.

I rate the tool’s stability a seven out of ten. The tool quarantines legit emails.

The tool supports a lot of endpoints. It's more on a network level. I rate the scalability a ten out of ten. Two of our customers are using the product.

Compared to McAfee, Sophos' technical support is quite slow. The technical support could be faster.

Neutral

The setup is not that complex. We can fine-tune policies and filtering features. If the product is stable, we need one or two infrastructure engineers to deploy and maintain it. If there’s a software bug, we need a developer.

We see an ROI when the solution works perfectly.

We have to pay licensing fees yearly or once every two or three years. The product is cheaper compared to other solutions.

If someone's solution is straightforward and they don't have too many proxies, I will advise them to choose Sophos Email. However, I would not advise choosing Sophos if their network or infrastructure is quite complex. They will need some fine-tuning. We will need a principal developer if there is a bug in the software. Overall, I rate the tool seven out of ten.

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

Feature-wise, everything is fine with the solution.

Servicing and support are areas with shortcomings where the solution needs to improve.

I have been using Sophos Email for a year. My company uses the solution as a customer. Also, I am using the solution's latest version.

It is a stable solution.

It is a scalable solution.

For support, on a scale of one to ten, where one is a low scale, and ten is the highest scale, I rate the support a six.

Neutral

I rate the setup a nine out of ten. So, it is very easy. The deployment can take up to a month.

It is an expensive solution. On a scale of one to ten, where one is low price, and ten is high price, I rate the pricing a seven.

I may suggest those planning to use the solution to give it a try. Since the technical support is not comfortable enough, I rate the overall solution a seven out of ten.

We have been receiving a lot of spam emails and we are using Sophos Email to help prevent the spam.

Sophos Email can improve mail security.

I have been using Sophos Email for approximately six years.

Sophos Email is a stable solution.

The scalability of Sophos Email is good.

We have approximately 450 people using this solution in my company.

We have contacted the support from Sophos Email.

I rate the support from Sophos Email a four out of ten.

Positive

The initial setup of Sophos Email was easy.

I rate the initial setup of Sophos Email a  four out of five.

I rate the price of Sophos Email a four out of five.

I would encourage others to use this solution.

I rate Sophos Email a nine out of ten.

The solution is very good at covering all of my organization's needs.

I've found the security to be quite good on the product.

The deployment is very easy. It's quite straightforward.

The pricing is great. It's quite fair and not too expensive.

Overall, the product has some great features.

The solution seems to be very good at iterating on past editions and continues to improve itself. I don't know if it's truly lacking everything.

It would be great if it was a bit better at protecting from the endpoints.

The solution's technical support is slow and unresponsive. You need to book time in order to get support.

I've been using the solution for about four years now.

The solution is quite stable. We've found it to be very reliable for our organization. There aren't issues with bugs or glitches. I've never experienced it crashing or freezing. It's been good.

The solution is scalable. Your organization can easily expand it if you need it to.

Currently, we have around 100 users on the solution. That would be the maximum number of users.

While Fortinet has great technical support and is quite responsive and fast, I've found that Sophos requires its users to book time for support.

Symantec was also quite helpful - more so than Sophos, which still seems to be iroing out details in terms of handling customer queries. They need to be much more responsive.

In the past, I've used Symantec products including Symantec Gateway and Symantec Endpoint Protection. When Symantec bought Barracuda, the pricing became much different. The solution seemed to offer the same features but with much higher pricing. Our company decided to go in a different direction and chose Sophos.

I still like Symantec. I used it for five years and I'm quite familiar with the product.

The initial setup is quite straightforward. It's not complex. 

The deployment is easy to handle. How long it takes depends on which product you want to use. It's different according to your endpoint, email service, mobile, etc. That said, it's still an easy deployment process.

Our users are able to easily maintain it themselves.

The pricing, in general, if very fair. It's definitely a positive aspect of the solution.

I've looked into Fortinet's server and some related products, however, I likely won't continue looking into them. I'd rather consider Symantec.

We're just customers. We don't have any business relationship with the company.

I'm still working with this solution and testing its capabilities. There's still so much to learn about its offerings.

On a scale from one to ten, I would rate it at an eight. If they had better deployments for email security, I might rate them higher.

We use the product to protect our emails, especially for sensitive information from customers. Some spam messages are clever, and we want to ensure we can identify spam.

I cannot guarantee any email by its name. It can be spam. Sophos Email helps to double-check whether an email is spam or not. It has a dashboard which gives an overview of the alerts. 

I have been using the product for over two years. 

I haven't contacted the support team yet. 

We used McAfee before. It took long to connect with the Outlook application. 

The tool's deployment was easy and took five hours to complete. You need to connect it from Azure. 

The tool is worth its money. 

The tool's pricing is medium. 

I rate Sophos Email a ten out of ten. 

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Sophos Email is in the cloud and integrated with its firewall. 

The tool's integration becomes an issue when the internet connection is weak. 

I have been using the product for ten years. 

Sophos Email is stable. 

Sophos Email is priced lower than its competitors. 

I rate the solution an eight out of ten. 

The solution provides security from pristine emails and phishing emails.

Our customers are happy with the product. The solution protects users from phishing links and spam. The tool is integrated with AI.

The tool’s stability should be improved.

I have been using the solution for two to three years.

The tool is not very stable. I rate the stability a seven out of ten.

I rate the tool’s scalability a nine out of ten.

I rate the ease of setup an eight out of ten.

The solution is expensive. Our customers have an issue with the price. I rate the pricing a six or seven out of ten.

There are other products in the market, like Trend Micro and SpamTitan. If someone wants features similar to Sophos Email on a lower budget, they will choose the other products.

My previous organization had medium and enterprise-level customers. Many people like Sophos products and their technology. I like Sophos’ innovation. It develops features that are relevant to the latest attacks. I recommend the solution to a lot of my clients. They completely love the solution. The only issue is price. The product is very innovative. Overall, I rate the product an eight out of ten.

My customers use Sophos Email Security with the UTM features of Sophos, and they do not need to buy another product for email security. They have Sophos' full package and use one device for their needs.

The most valuable feature is its email security. Sophos has accounted for Internet access.

It was sometimes hard to find the settings in the solution's interface. Sophos should make the interface easier to use.

We have a customer using the solution for six to seven months.

The solution is scalable. We have about 300 employees in the company, and the device can take a larger number than this.

Sophos' initial setup was not easy and not hard. It took one or two days to deploy.

Customers buy a license along with the hardware. The pricing is fair.

We considered using FortiGate.

We haven't contacted support since we use forums to solve our problems.

I rate Sophos Email an eight out of ten. Sophos is one of the main options we recommend to clients looking for a firewall or email security solution.

I am using Sophos Email to protect us from malware. The emails go through the solutions before they come to the email server which protects us.

The most valuable feature of Sophos Email is the sandbox. We're able to scan the file, isolate it, and look at it before it is delivered. It is highly effective.

I have been using Sophos Email one approximately one year.

Sophos Email is a stable solution. There is a lot of email activity and it has been working well.

We have approximately 150 people in my organization using this solution and they are from the IT department. We do not plan to increase usage.

The support from Sophos Email is good.

The installation of Sophos Email could be easier. It's a bit difficult because setting up the email virtually requires some bit of technical knowledge.

I would recommend this solution to others.

I rate Sophos Email an eight out of ten.