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Skype for Business Room for Improvement

MF
Owner and Senior Technical Architect at a consultancy with 1-10 employees

With respect to installing it in a large multinational, I find that installing it so that it gives decent performance across the company, can be a bit of black science. The ease of configuration or the lack of decent tooling to pinpoint your problems is probably its biggest issue. That's not just an issue with Skype For Business. That's pretty much across the board with unified communication systems.

What I'd really love them to provide would be an easy method of linking or connecting to other Skype For Business personnel in other companies who are also using Skype For Business without having to set up a federation. There are lots and lots of companies now using Skype For Business with other unified communications products. You can send someone a link, and then they can come into your Skype For Business meeting. We have issues trying to do Skype For Business.

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SD
Developer at a photography company with 1-10 employees

The implementation could be improved.

In my case, I don't necessarily pick up audio, so I have to dial in. I have two connections. One is a visual and one is strictly for audio calls. Some other users aren't experiencing that issue. It's inconsistent and I'm not sure why. I also can't say with certainty that this is a Skype problem or if something else is causing the discrepancy. 

There seems to be some sort of setting whereby it pretty much keeps instant messenger open all the time. I don't know what the settings are, or if this can be switched off. I believe there's an integration with that, where it assumes a certain status. I haven't had a chance to manually change it or to look into how to adjust it. 

The integration with Outlook could be improved.

There could be more opportunities for setting up your current status.

The solution feels like it's pretty bare-bones. There could be some additional features added, perhaps on the statuses or something of that nature because as it stands now, it's pretty sparse. I have heard that they're going to be introducing some features pretty soon. I hope that's the case. 

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AVP - Cyber Secuirty at Cloud4C Services

There is sometimes a lag, often because this is not integrated with a few fields. We are in India, so we have some restrictions on some key integrations. For example, it cannot integrate with our internal landlines. When I was in the United States, this wasn't a problem at all.

We need some sort of functionality whereby users can use a link as browser calling. Calling only is what is available to us. That's not in every country, however, just a few. They should make it standard across the board around the world.

The solution isn't connected to Microsoft Teams, and I feel like there is better communication on that particular solution. The group capabilities are a bit less than Teams.

I have some standard meetings that happen on a regular basis, and it would be nice if I could just go directly to them from Skype instead of looking into my calendar and clicking on a link.

Group calling is not available on Skype right now.

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Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,208 professionals have used our research since 2012.
WH
Owner at a pharma/biotech company with 10,001+ employees

It would be ideal if the solution could make instant messages more permanent. Currently, if you close the conversation, you lose the instant messages that you shared during the meeting. If those could last beyond the meeting, that would be a great addition, due to the fact that frequently, people give each other key details, important information, or email addresses, etc., during the meeting. If you don't write it down during the meeting, after the meeting closes, it's gone forever. That can be quite frustrating.

The ability for the solution to offer a grid view, so you can see all of the people on a call at the same time, instead of just a few selected ones, would be ideal.

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Director Of Technology at UNCF

Going forward, I would like to see better call quality and reliability.

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Manager Global Business Development at Trigent Software Ltd

We have issues with the Skype bandwidth, particularly for external meetings, which is why we also use Google Meet. Also, the sound quality of Skype is not great - there is a constant background humming noise. Clarity is essential, especially in our planning meetings. We can't rely on Skype for that and that's why we sometimes use Google Meet instead. 

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SR
Technology Manager at City of Markham

We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things.

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AS
Regional Sales Director - India & Middle East at a computer software company with 201-500 employees

It needs to be easier to use. The product is very heavy. It's very unmanageable. It used to take up a lot of memory of my computer system. 

There are not many options, in terms of some other third-party integration. The adoption of Zoom primarily spiked during the pandemic and is sort of better. This solution is now being used much less.

The solution isn't scalable.

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AB
Manager at a comms service provider with 1,001-5,000 employees

This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release. 

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RS
Manager, Quality and Process Excellence at a tech services company with 10,001+ employees

The quality of calls has to be improved. I don't know whether it is a server problem that is taking away from the quality, but I have found that it is sometimes poor.

We have had trouble with scalability when trying to host large meetings.

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AVP - Cyber Secuirty at Cloud4C Services

We have found that there is a lag because it cannot integrate with the internal landline. It's easier to integrate in the U.S.

We use a link as a browser calling so only calling is available. 

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Information Technology Senior Administrator at Genpa

The initial setup could be simplified.

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NE
Sr. IT Project Manager at a university with self employed

We need a feature where you can virtually raise your hand to silently let the presenter know that you have a question.

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Learn what your peers think about Skype for Business. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
563,208 professionals have used our research since 2012.