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Siebel CRM Room for Improvement

AK
Senior Manager Enterprise Integration and Order Management at a comms service provider with 5,001-10,000 employees

The solution itself is very heavy. 

If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice.

There needs to be a way to move things in and out of the cloud, and the solution shouldn't just run on an Oracle cloud either. they need to also ensure users can use any cloud provider, including AWS, Azure, Google, etc. 

The most important thing they need to do is offer cloud-native support. A lot of benefits that come with the cloud-native implementation can be realized.

The solution needs to auto-scale and offer horizontal scaling.

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Victor Mendoza - PeerSpot reviewer
General Manager at ActiveIT Consultores

Oracle is working very, very hard in moving such solutions to a software as a service, like other CRMs. We hope it will be fully SaaS in the future.

It is difficult to set up.

It's hard to get to the level of support you need. 

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Ratish Shelar - PeerSpot reviewer
Solution Architect at Tata Consultancy

Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.

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Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
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Soumyajyoti BHadra - PeerSpot reviewer
Salesforce Technical Lead at Tata Consultancy

The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive. If we send out a call to a server, click any buttons or any drill-down links, and then click on that thread itself, it gets stuck and the system freezes. 

Secondly, the customization capabilities available to users could be reduced. Over time, technical debt increases and the system starts to slow down due to all the customizations and this leads to user complaints. 

Finally, the cost of this solution could be reduced to gain more customers. 

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PedroNavarro - PeerSpot reviewer
BI Development & Validation Manager at JT International SA

The user interface, mobile application, and support could be improved. Its setup could also be easier.

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Abid Shafiq - PeerSpot reviewer
Sr. Manager CRM Platform and Integration at PTCL

Siebel CRM can improve as an ERP and for a few corporate business workloads.

In a future release, Siebel CRM should add more connectors and a better GUI to manage the workloads.

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JJ
Senior IT Architect at IBM

The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.

They should provide some guidance on what to customize and what not to customize.

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Buyer's Guide
CRM
June 2022
Find out what your peers are saying about Oracle, Microsoft, Pega and others in CRM. Updated: June 2022.
610,190 professionals have used our research since 2012.