Siebel CRM is a flexible system that can be customized for specific business needs. There are many models which you first select and then modify. Many features can be added as needed.

It is a huge CRM system used by large corporations worldwide. You can change localization, languages, and access everything from any location. You can create orders, service requests, agreements, and everything needed for efficient work. All operations are performed within the system.

The user interface could be more intuitive and modern. The Oracle Siebel documentation contains many links, and finding specific information takes time. The documentation could be improved by adding more graphics, pictures, and visual information instead of just text.

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience.

Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier.

Oracle introduced cloud solutions for Siebel CRM quite late compared to others, impacting its CRM market competitiveness. If Oracle had pursued a better strategy, Siebel CRM could have been a top CRM product.

The current version of Siebel CRM, as of 2023, is good and can compete with any CRM product on the market. It's integrated with other Oracle products like Oracle Cloud and Oracle Database. However, the delay in releasing these updates has caused the product market to lose relevance over the past several years. If these advancements had been introduced earlier, Siebel CRM could have remained more competitive in the CRM landscape.

I would like to see some chat integration features added. Currently, AI and cloud services are separate products from Oracle. It would be great if they could be provided as a bundle with Siebel CRM rather than requiring separate licenses for each. This would be more helpful for customers.

The licensing part is. It's a one-license approach, allowing the application to be used by around ten thousand users. However, they should introduce more flexible options, such as user-specific licensing. This would allow small customers to use the product more easily. For example, if you have ten users, you pay the cost for those users specifically. 

The tool took a lot of time to deploy.

The documentation needs to be improved. The way they document changes also needs to be clarified. For new users, it can be difficult to understand the solution works. It is very unclear. 

The solution does require some knowledge and study. It's hard for new users. 

The support is challenging. 

The development tools need to be better. Right now, they are very generic. You can use Visual Basic or Java. However, there needs to be more diversity. 

The user interface, mobile application, and support could be improved. Its setup could also be easier.

Currently, Siebel CRM is not helping the agent provide faster feedback to the customer. Many things are put on Siebel CRM which are not designed for Siebel CRM.

Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.

Siebel CRM can improve as an ERP and for a few corporate business workloads.

In a future release, Siebel CRM should add more connectors and a better GUI to manage the workloads.

I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution.

The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive. If we send out a call to a server, click any buttons or any drill-down links, and then click on that thread itself, it gets stuck and the system freezes. 

Secondly, the customization capabilities available to users could be reduced. Over time, technical debt increases and the system starts to slow down due to all the customizations and this leads to user complaints. 

Finally, the cost of this solution could be reduced to gain more customers. 

The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.

Oracle is working very, very hard in moving such solutions to a software as a service, like other CRMs. We hope it will be fully SaaS in the future.

It is difficult to set up.

It's hard to get to the level of support you need. 

The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.

They should provide some guidance on what to customize and what not to customize.

The solution itself is very heavy. 

If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice.

There needs to be a way to move things in and out of the cloud, and the solution shouldn't just run on an Oracle cloud either. they need to also ensure users can use any cloud provider, including AWS, Azure, Google, etc. 

The most important thing they need to do is offer cloud-native support. A lot of benefits that come with the cloud-native implementation can be realized.

The solution needs to auto-scale and offer horizontal scaling.

User Adoption, User interface, Performance.