Siebel CRM Room for Improvement

Shiraz Shah - PeerSpot reviewer
Unit Head CRM and Customer Engagement Platforms at Allied Bank Limited

Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience.

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PedroNavarro - PeerSpot reviewer
BI Development & Validation Manager at JT International SA

The user interface, mobile application, and support could be improved. Its setup could also be easier.

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Ismail El Gayar - PeerSpot reviewer
CRM Manager at Banque Du Caire

The tool took a lot of time to deploy.

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Buyer's Guide
Siebel CRM
March 2024
Learn what your peers think about Siebel CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Abid Shafiq - PeerSpot reviewer
Sr. Manager CRM Platform and Integration at PTCL

Siebel CRM can improve as an ERP and for a few corporate business workloads.

In a future release, Siebel CRM should add more connectors and a better GUI to manage the workloads.

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RA
Technical project manager at Saudi Telecom Company

Currently, Siebel CRM is not helping the agent provide faster feedback to the customer. Many things are put on Siebel CRM which are not designed for Siebel CRM.

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MM
Development Manager at Dxperia

The documentation needs to be improved. The way they document changes also needs to be clarified. For new users, it can be difficult to understand the solution works. It is very unclear. 

The solution does require some knowledge and study. It's hard for new users. 

The support is challenging. 

The development tools need to be better. Right now, they are very generic. You can use Visual Basic or Java. However, there needs to be more diversity. 

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SF
Consultant-CRM at ace

I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution.

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Ratish Shelar - PeerSpot reviewer
Solution Architect at Tata Consultancy

Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.

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Soumyajyoti BHadra - PeerSpot reviewer
Salesforce Technical Lead at Tata Consultancy

The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive. If we send out a call to a server, click any buttons or any drill-down links, and then click on that thread itself, it gets stuck and the system freezes. 

Secondly, the customization capabilities available to users could be reduced. Over time, technical debt increases and the system starts to slow down due to all the customizations and this leads to user complaints. 

Finally, the cost of this solution could be reduced to gain more customers. 

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NJ
Principal Technical Consultant at Tech Mahindra Limited

The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention.

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Victor Mendoza - PeerSpot reviewer
General Manager at ActiveIT Consultores

Oracle is working very, very hard in moving such solutions to a software as a service, like other CRMs. We hope it will be fully SaaS in the future.

It is difficult to set up.

It's hard to get to the level of support you need. 

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JJ
Senior IT Architect at IBM

The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.

They should provide some guidance on what to customize and what not to customize.

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AK
Head of Technology Department at a comms service provider with 1,001-5,000 employees

The solution itself is very heavy. 

If Oracle can provide a better cloud version, they could provide a cloud dated version that can be deployed on a microservice.

There needs to be a way to move things in and out of the cloud, and the solution shouldn't just run on an Oracle cloud either. they need to also ensure users can use any cloud provider, including AWS, Azure, Google, etc. 

The most important thing they need to do is offer cloud-native support. A lot of benefits that come with the cloud-native implementation can be realized.

The solution needs to auto-scale and offer horizontal scaling.

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it_user130470 - PeerSpot reviewer
Technical Associate at a real estate/law firm with 10,001+ employees
Make it browser independent View full review »
it_user128490 - PeerSpot reviewer
IT Leader at a tech services company with 1,001-5,000 employees

User Adoption, User interface, Performance.

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Buyer's Guide
Siebel CRM
March 2024
Learn what your peers think about Siebel CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.