We primarily use the solution as an antivirus and also as a network control with built-in policies regarding device control.
System Administrator at a wholesaler/distributor with 1,001-5,000 employees
Lightweight, ready to go out of the box, and simple to use
Pros and Cons
- "The product is a lighter client. Our previous solution ran heavy on the workstation and caused performance issues."
- "The biggest thing for me in terms of improvements is the online console. There are frequent updates, and sometimes we'll get a little agitated getting signed in."
What is our primary use case?
How has it helped my organization?
The product is a lighter client. Our previous solution ran heavy on the workstations and caused performance issues. This is lightweight and doesn't take up system resources.
What is most valuable?
You can use the solution right out of the box. It's ready to go with baseline policies and is good to use without any changes. It's only gotten better since we've added custom rules.
It's simple to use and intuitive. It gives you good visibility and shows what is going on.
The product works well with other SentinelOne solutions and third-party tools. It's pretty seamless. They make it pretty easy to integrate with other products and you can pull data pretty easily from the other solutions.
The solution's ability to ingest and correlate across our security solutions is excellent. It has allowed us to blend data from another product we own.
It's helped us consolidate our other security solutions.
The product provides network and asset visibility. The Ranger piece is probably one of the best items. We have other solutions for asset management, yet none is never 100%. With Ranger, we really get that visibility we need. Having Ranger built into one client and being easy to use has been perfect. It helps us prevent vulnerable devices from being compromised. We've discovered a few assets within our organization we were not managing fully and Ranger has helped us secure our environment just that little bit more.
There are fewer complaints from users when scans are running. The previous solution just used up so many resources. This product runs seamlessly in the background and we know it's running since we get triggers on alerts that are legitimate catches. SentinelOne does a good job at detecting. It's reduced our alerts by 25%.
The product has helped to free up our staff for other projects and tasks. It's freed around 50% of their time.
It's reduced our company's mean time to detect by 40% or more. It's also drastically improved the mean time to respond. We don't have to worry about false positives. We know when we get an alert that it's legitimate, and we need to act on it. That's improved by about 40% to 50%
What needs improvement?
The biggest thing for me in terms of improvements is the online console. There are frequent updates, and sometimes we'll get a little agitated getting signed in. However, on the product itself, I would not recommend any changes.
Buyer's Guide
SentinelOne Singularity Complete
August 2025

Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
For how long have I used the solution?
I've used the solution for a little over a year.
What do I think about the stability of the solution?
The solution is very stable. Our old solution required babysitting to make sure everything was running correctly.
What do I think about the scalability of the solution?
Pretty much everybody in the company uses the solution. We have 1,300 deployed agents and ten administrators.
The solution is absolutely scalable.
How are customer service and support?
I have not had to use technical support.
Which solution did I use previously and why did I switch?
We previously used Sophos. The biggest reason for the switch to SentinelOne was the system resources that were used. Whenever it would kick in, I would get tickets related to machine performance.
How was the initial setup?
The console is on the cloud, however, the devices are on-premises. The initial setup was very straightforward. Overall, it was fairly quick. We had more trouble getting the older product uninstalled than SentinelOne installed. We did the implementation slowly based on the business requirements. We deployed it over the course of a month.
The company does a good job with training and keeping its documentation up to date.
It does not require much maintenance. Every now and then we might have one or two false positives.
What was our ROI?
We've seen a great ROI on the product. Obviously, we're still within our contract. That said, we've definitely seen a ROI. We've had a couple of incidents where something wouldn't have been detected previously.
What's my experience with pricing, setup cost, and licensing?
The solution is fairly priced for what you get.
What other advice do I have?
We're a customer and end-user.
They do an excellent job at remaining innovative - including with their detection engines and everything involved in their product. They are doing an excellent job compared to everyone else.
SentinelOne has not been around for many years - yet the product is ahead of its time.
With any solution, I'd advise doing a proof of concept first. After that, I would not shy away from fully deploying this solution.
I'd rate the solution eight out of ten. The only thing that would improve the product is reducing the online console updates.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Principal Manager of Business Services at ATC Communications (Idaho)
Good automation and storytelling feature with a great GUI
Pros and Cons
- "The GUI is really easy to use."
- "We'd like to have a network map or scan to cover network security."
What is our primary use case?
In most cases, the product is used as an XDR or MDR for our customers internally as well. It is used for us to provide some customers with a light SOC service so we could also manage that solution. So as an example, if they don't have dedicated resources to look or monitor it offers that ability for them to do the monitoring for you or for some customers. That is very handy. But most of the time, we use it as an MDR XDR solution for our customers.
We mostly provide customers with MSSP services. We do not resell it as a standalone.
What is most valuable?
The ease of use and has some integrations within their marketplace. Those come in handy. The GUI is really easy to use.
The storyboarding gives you a play-by-play of how an instance or alert came to be.
Some of the automation tools are really good.
Singularity's ability to ingest and correlate across our security solutions is great. I don't see a platform that does it better. At least from an MDR standpoint. It really is a central tool to ingest that data to begin with and correlate and then it's pushed out other solutions like Splunk or other solutions.
Singularity has helped reduce alerts. The automation tools have been able to lower the number of alerts. We desensitized alerts as there are too many of them. Sentinel One has helped repair it with our team to do that. Just the ability for the automation tools to be in use has been really helpful.
Singularity has helped free up our staff for other projects. The automation tools have really helped there.
Our security team is about ten people. Two people no longer have to worry about anything. We've saved about 20% to 30% of our labor, our staff.
Singularity helped reduce our organization's mean time to detect. We're able to detect or even dive in and look for issues. We have the freedom to look and inspect. We're proactive now.
Our mean time to respond is good. It helped us fill operational procedures.
Singularity helped save costs. We've saved in terms of operational costs or even salary in terms of time-savings. We didn't save on platform to platform, yet we saved on time.
It's helped us reduce organizational risk. We're able to monitor our networks better.
They are probably the most mature product at the moment. For the price point, we're getting a good middle ground of price and value.
What needs improvement?
I would hope that they would increase their prebuilt migrations. As an example, they have one Active Directory in Azure Cloud, which is really good. If they can expand that to other pretty well-known software, some platforms, that'd be great. What they have now is good for some of the key players like Azure, Google, and Splunk. I would just like to see that being expanded.
We'd like to have a network map or scan to cover network security. That would be good to have.
For how long have I used the solution?
I've used the solution for five to six years.
What do I think about the stability of the solution?
The stability is great. I'd rate the stability nine out of ten. They are never really down. It's usually up and running.
What do I think about the scalability of the solution?
The solution is very scalable and very easy to scale.
How are customer service and support?
Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues pretty quickly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We had used Crowdstrike and Trend Micro a bit.
We first switched to Sentinel One based on an audit. It was a next-generation antivirus. There are new options on the market now. We continue to use it due to the fact that are always improving their offering and I don't see a better option on the market.
How was the initial setup?
I was part of the deployment. The initial setup is pretty straightforward.
We have three people involved in the deployment of the product.
There isn't too much maintenance. It just works.
What about the implementation team?
We did use a consultant to assist with deployments in the past. At this point, we just do it ourselves.
What's my experience with pricing, setup cost, and licensing?
The pricing is good. They are in line with the market.
Which other solutions did I evaluate?
We looked into Crowdstrike, Carbon Black, and Microsoft.
What other advice do I have?
In terms of Ranger, I've used it. I have not used it recently. I'm actually trying to get back into and play with that again.
Sentinel One is good as a strategic security partner. The platform is great and there are a lot of features. Using their managed service really does help. We can partner with them to provide that service to our customers.
I'd rate the solution ten out of ten.
I'd advise others considering the solution to get with a good MSP or MSSP. Users should try the complete version and all the features to find out about the entire system. Get the higher feature set and go down from there. I'd also advise at first new users get a good MSP to work through the initial installation process.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SentinelOne Singularity Complete
August 2025

Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,497 professionals have used our research since 2012.
IT Manager at a healthcare company with 501-1,000 employees
If there's an attack on the machine, the system can automatically roll back the data and the hard drive of the machine that was attacked
Pros and Cons
- "Singularity's rollback feature is one of the primary reasons we bought the product. If there's an attack on the machine, the system can automatically roll back the data and the hard drive of the machine that was attacked."
- "The performance could be better. Singularity lags a bit, and it's a resource-hungry application, so it takes a while to load."
What is our primary use case?
We use Singularity to protect our staff computers, the hospital network, and virtual machine servers. Singularity helps us ensure our environment is fully protected in light of the increasing cyberattacks hospitals face.
How has it helped my organization?
Singularity's Ranger feature provides deep visibility. We implemented some rules, and Ranger scans the system based on the criteria we set. Ranger's ability to scan without agents or network changes is crucial because we want to minimize the number of changes needed on end-user machines. It's an excellent tool for minimizing risk and detecting threats before they disrupt our network.
The solution has decreased the number of alerts we see. We get notifications and email alerts that some user machines are compromised. Singularity does a good job with bad files and data, allowing us to tackle those threats before they become bigger problems.
Singularity has helped free up staff time. For example, it automatically updates virus definitions so we don't need to do that work manually. Singularity pulls the latest virus definitions on its own. It actively monitors our machines without us having to do anything.
It has reduced our mean time to detect by about 70 percent. Singularity has reduced the mean time to respond by roughly 90 percent because we can choose to respond to a threat by rolling back, deleting, or quarantining it. It greatly reduces our overall risk by about 30 percent.
What is most valuable?
Singularity's rollback feature is one of the primary reasons we bought the product. If there's an attack on the machine, the system can automatically roll back the data and the hard drive of the machine that was attacked.
The interoperability is solid. We've integrated Google Authenticator with SentinelOne for multifactor authentication, so it works well. We also use Citrix multifactor authentication. It works well with our other systems.
What needs improvement?
The performance could be better. Singularity lags a bit, and it's a resource-hungry application, so it takes a while to load.
For how long have I used the solution?
I have used Singularity for about a year.
What do I think about the stability of the solution?
I rate SentinelOne Singularity seven out of 10 for stability. The stability and performance could be better.
What do I think about the scalability of the solution?
Singularity is highly scalable. We can easily cover all our machines with it.
How are customer service and support?
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much they can do before they just tell you to look at the documentation.
How would you rate customer service and support?
Neutral
How was the initial setup?
The deployment was straightforward. We worked with a trainer and implementation specialist over at Sentinel. Four people from our team and one from the vendor were involved. After installation, the primary maintenance is ensuring the agents are deployed to the end-user machines.
What's my experience with pricing, setup cost, and licensing?
Singularity is fairly priced.
What other advice do I have?
I rate SentinelOne Singularity Complete eight out of 10. It's a high-quality product compared to what else is on the market. When implementing Singularity, it helps to organize your machines into groups like laptops, servers, and desktops and then push the agent to those groups separately.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Vice President of Technology at J&N Stone
Provides great visibility, real-time detection, and time savings
Pros and Cons
- "The visibility component is the most valuable feature."
- "I would have liked the dashboard to be more user-friendly."
What is our primary use case?
One of the companies we conduct business with received ransomware. As a result, we sought to enhance our security posture, commencing with our employees. SentinelOne Singularity Complete was procured to gain visibility into our company's resources. We aimed to possess the capability to detect whether our users were encountering malware, viruses, or incidents.
How has it helped my organization?
We used to employ Norton antivirus on all our assigned desktops and laptops. Unfortunately, we had no visibility in this setup. Consequently, if a user were to acquire a virus or download malware or anything suspicious, we wouldn't be informed. While users do receive prompts indicating suspicious activities, they might not always report them. Hence, gaining visibility became our top priority. I required a solution that would allow me to monitor such activities. For example, if a user were to download something malicious or suspicious unrelated to their daily tasks, or even if they were to download malware, I needed immediate visibility. This would enable me to promptly quarantine the threat, resolve the issue on the affected device, and collaborate with the respective employee. The goal was to raise awareness about their downloads, educate them on safe practices, and enhance their overall understanding of their actions. SentinelOne Singularity Complete helps address our requirements.
The primary advantage of SentinelOne Singularity Complete for our organization is enhanced visibility. The secondary benefit is my belief in the product having a much stronger support system. This implies that no one in the company has the necessary resources to identify and address malware effectively, resulting in their product not being up to par in terms of providing comprehensive protection for end users. While our previous endpoint management, Norton, was good, it fell short of greatness. I strongly feel that no other product truly excels. I've gone through numerous reviews, made comparisons with alternative solutions, and utilized other options. This wasn't just a slight improvement in polish; it genuinely ensures the safeguarding of end users and the entire company.
I haven't received many alerts. Ironically, of the alerts that I have received, most were originating from my device. As I am the technology leader for the organization, there were certain tools on my laptop that were flagged almost immediately upon installing the agent. So, in an ironic twist, I was flagged. However, it's actually quite positive that my end users haven't engaged in any activities that could be deemed malicious or suspicious. I receive emails and reports promptly, so I'm genuinely surprised that the tool behaves this way. Interestingly, when it did flag certain processes and software on my devices, they were actually legitimate pieces of software that I regularly use. Nonetheless, I'm pleased that SentinelOne Singularity Complete was able to promptly detect these instances.
I am the sole technical person in the company, and the solution has enabled me to concentrate more on enhancing the organization's security posture. This foundation and framework have paved the way for me to pursue additional projects in the field of security for our organization.
The mean time to detect is nearly real-time. When I identified potential threats, the response was nearly instantaneous after installing the agent and running the initial scan. It promptly identified all issues. I received an immediate notification to quarantine those processes and applications. This allowed me to conduct a more in-depth investigation and confirm that these processes should not be present on the device.
SentinelOne Singularity Complete has unquestionably aided in diminishing our organizational risk. The solution significantly reduces overall risk, just as it claims. I have examined numerous white papers and engaged in discussions with numerous individuals within the organization to establish a sense of confidence in recognizing SentinelOne as a market leader. Their enduring presence is apparent, coupled with their commitment to thorough research, which is consistently integrated into their products to ensure their relevance and continued usefulness for consumers.
What is most valuable?
The visibility component is the most valuable feature. Having the capability to delve into the specific resources that the devices are actively using provides us with the breadth and visibility that we seek. Additionally, being able to accurately track our users' activities, such as identifying when they are downloading PDF attachments, enables us to promptly detect any potential issues.
What needs improvement?
I would have liked the dashboard to be more user-friendly. I often have to navigate through several menus to locate exactly what I'm searching for. I had difficulty finding the site token required for device installation or agent installation on devices. It actually took me quite a while to locate these menus. Instead of having them at the top after selecting from the left-hand side, they list the sub-menus at the top. This forces me to scroll through my screen to access all the different sub-menus. If they were placed underneath the main menu or bookmarked on the left-hand side, it would make navigation significantly easier.
I would appreciate having more comprehensive reporting. While I believe the current reporting is accurate, I find it slightly simplistic in my view. However, I want to note that I've been using the product for only about a month, so it might take more time to fully process the information and generate detailed reports.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for one month.
What do I think about the stability of the solution?
SentinelOne Singularity Complete is stable. I haven't encountered any crashes or errors during installation. There have been no unusual glitches on the management console. It's only been a month, but I'm extremely satisfied with the solution.
What do I think about the scalability of the solution?
I don't have any issues with the console scaling. When I logged in earlier today, SentinelOne performed a complete site upgrade in the background, and I didn't even notice it. Scalability is also not a problem with agent inflation in my company. I have been able to deploy agents without any trouble. Initially, there was a minimum purchase requirement, which was slightly higher than our install base's cost. However, I was comfortable with purchasing the additional licenses. Therefore, if we do experience growth, licensing won't be an issue. I want to ensure that we remain within the appropriate range for that.
I have been informed that even if we experience a sudden surge in growth among our customers and we continue scaling and deploying agents, we will catch up with the licensing costs beyond our initial purchase price within the year. So, I am confident that they can scale effectively. Although my installation is relatively small in comparison to some larger organizations I've worked with in the past, I am aware that these products can scale to accommodate thousands of devices. I have full confidence that if we were to experience explosive growth within our company, I would be able to manage it without any issues.
How are customer service and support?
I only had to use technical support once because my email address had not been added to various websites they have, such as their tech support and community website. For that issue, I had to contact my account manager because the tech support site hadn't recognized it yet. However, that single email was corrected almost immediately. Within five minutes, a community manager contacted me, informing me that I had been added, and I could proceed to log in to all the different sub-websites of SentinelOne to access the various resources they provide. The matter was resolved extremely quickly.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is extremely easy. I collaborated with my team to grant trial access, allowing me to configure a single device and assess its functionality. Furthermore, the website's cloud segment was established automatically by SentinelOne. Upon downloading the package, it was promptly recognized, and the device was seamlessly incorporated into the cloud-based management console. This enabled me to effectively oversee, configure, and comprehend its settings. The overall process struck me as remarkably straightforward, even when I noticed that there was an error in the naming of my management console. A quick email to my account manager rectified the issue, with their prompt resolution at their end.
I completed the deployment on my own.
What other advice do I have?
I would rate SentinelOne Singularity Complete as a ten out of ten. The reason is that I found the visibility I was looking for. It identifies suspicious software immediately; I experienced this firsthand when it detected such software on my device while I was using certain tools. This assures me of the solution's effectiveness. The management dashboard is largely user-friendly and provides all the information I require. It allows me to search deep within the processes of the running instances. Therefore, I consider it a strong offering, especially since many competitors provide similar services. In terms of knowledge, SentinelOne Singularity Complete competes well with these other vendors. I am highly satisfied with my purchase.
SentinelOne Singularity Complete's ability to save us costs is currently unknown. The purchase of SentinelOne Singularity Complete was significantly more expensive than the Norton software we had previously been using on our other devices. However, there is a balance, and I have visibility into this. I have the agent and the support of a much larger organization that is specifically focused on this. Therefore, the increased cost is justified for what we are aiming to achieve. While it might potentially save us a significant amount of money if one of those devices becomes infected with serious malware that leads to ransomware or similar issues, its primary purpose is also to prevent such situations. In conclusion, whether it will ultimately save us costs is a complex question with both positive and negative aspects.
I downloaded the package from the cloud and had to search extensively to find the site token for proceeding with the installation. It would probably be easier if the package were downloaded directly from the cloud. The solution would recognize that it has been downloaded from my account on the cloud and wouldn't require applying that token. I think that might be simpler from an administrator's point of view. I appreciate the ability to create automation for updating the agents. I found that feature very useful, as it eliminates the need to update each device individually to a newer version or to manually check the cloud for a newer version. Once I approve the update, the automation tool handles the update process automatically. I really like that aspect.
Maintenance is straightforward. I accomplish this by creating automation for the agent upgrades whenever new versions are released. Once I receive the email notifying me of a new version, I access the console. In a matter of five minutes, I can generate automation that will proceed to update all the agents within our console automatically. Therefore, performing this task doesn't require much effort from my end.
I value SentinelOne as a strategic security partner. I have experience with other security products within much larger enterprises, some of which are significantly more expensive. Certain products require an entire team to initiate and run, demanding a substantial amount of time and effort to set up the infrastructure, create the necessary site, and proceed with deploying project management, involving multiple meetings. My engagement with SentinelOne was quite streamlined. I had only two meetings with them: one to familiarize myself with the product and a second one to make the purchase and understand the procurement process. Everything was handled by their team from the backend. If I remember correctly, these interactions took place on the same day. I had a meeting around ten o'clock, and by approximately three o'clock, the management console was prepared for my access. This allowed me to start deploying the agent for testing purposes. In my view, SentinelOne exhibits a customer-centric approach. They not only focus on the security aspects of their consumable product but also prioritize their customers. The professionals I collaborated with demonstrated a clear understanding that their clients come first. Overall, I am deeply impressed with SentinelOne. While I have experience with other vendors and larger corporations that hold more industry recognition, my comprehensive impression of SentinelOne over the month and a half of evaluating the product, and the subsequent month of using it, is exceptionally positive. They indeed offer a highly effective product that aids consumers in maintaining the security of their devices.
I recommend that organizations conduct their own thorough research and due diligence. Don't solely rely on marketing speeches. The security field has numerous players, many of whom offer similar services. Personally, I have experience with some of these other solutions that function very similarly to SentinelOne Singularity Complete, including their management platforms and agent-based solutions. What stood out to me was the depth of SentinelOne's research. They delve into the core aspects of security, beyond just product user-friendliness, easy installation, or a visually pleasing dashboard. Their commitment involves meticulous research into prevalent malware and viruses. They ensure that the solutions they provide can rapidly detect zero-day attacks and malware, offering immediate protection to their customers. In my view, SentinelOne stands out because they genuinely prioritize their customers' interests. They demonstrate their commitment through their dedicated research and development, and by offering applications that effectively safeguard customers.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Sales Director at CLOUD MIND
Offers MITRE ATT&CK reports, forensic investigation, and ransomware prevention
Pros and Cons
- "The most valuable features are forensic investigation and ransomware prevention."
- "The channel policy has room for improvement."
What is our primary use case?
SentinelOne Singularity Complete offers a ransomware warranty. In the event that any customer is attacked or falls victim to ransomware, they provide compensation of approximately one million dollars. Additionally, they offer 24-hour version monitoring, which allows them to continuously monitor the customer's environment. This monitoring helps them identify the source of any issues or attacks. They conduct thorough investigations to ensure everything is checked properly. Furthermore, they provide threat analysis reports.
How has it helped my organization?
SentinelOne Singularity Complete can ingest and correlate data across security solutions. It monitors the entire environment and accesses it in case of any incidents. It performs quarantining and provides detailed information to the customer about the origin of the incident.
It helped us consolidate our security solutions.
SentinelOne Singularity Complete helps reduce false alerts by 60 percent. It has also reduced our MTTD to 60 to 90 seconds.
Our MTTR has been reduced to 40 seconds.
SentinelOne Singularity Complete has saved us costs by preventing ransom attacks that could have cost us millions of dollars in the future.
SentinelOne Singularity Complete has helped reduce our organization's risks by 90 percent.
What is most valuable?
The most valuable features are forensic investigation and ransomware prevention.
What needs improvement?
The channel policy has room for improvement.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
SentinelOne Singularity Complete is scalable.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
SentinelOne Singularity Complete meets all enterprise requirements and is priced accordingly.
What other advice do I have?
I would rate SentinelOne Singularity Complete an eight out of ten. They are a market leader and have been established for a significant period. Additionally, their MITRE ATT&CK reports are quite helpful.
SentinelOne Singularity Complete agent is light and easy to deploy.
SentinelOne Singularity Complete is a mature product that has been in the market since 2011, and the company is well aware of what to do and what not to do.
SentinelOne, as a strategic security partner, is satisfactory.
I recommend SentinelOne Singularity Complete for enterprise organizations with a sufficient budget to invest in their security.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
IT Manager at a construction company with 51-200 employees
It's an innovative platform that addresses issues automatically
Pros and Cons
- "SentinelOne has improved the overall security posture of the firm without creating a lot of hassle for our end users. Everything is a bit more secure. We think Singularity Complete has helped us reduce our organizational risks."
- "I rate Singularity Complete a seven out of ten for affordability. It's more expensive than our previous solution, but it does its job well. At the same time, there is some room for improvement. Cheaper is always better."
What is our primary use case?
We use Singularity Complete as our EDR software. It's replacing our old antivirus solution. It covers about 80 endpoints.
How has it helped my organization?
SentinelOne has improved the overall security posture of the firm without creating a lot of hassle for our end-users. Everything is a bit more secure. We think Singularity Complete has helped us reduce our organizational risks.
What is most valuable?
SentinelOne detects threats automatically and performs the remediation itself, so we don't need to constantly look at the logs. It reduces the meantime to respond because it automatically responds to the detected threats.
For how long have I used the solution?
We started using SentinelOne Singularity at the start of this year, so it has been nearly seven months.
What do I think about the stability of the solution?
I have had no stability issues so far.
What do I think about the scalability of the solution?
We only started using it at the beginning of this year, so the number of users has stayed the same. I have no experience scaling it up, but it's easy to add more devices to the platform. I don't foresee having any problems with scalability.
How are customer service and support?
We receive technical support from our partner, so I have no experience with SentinelOne support.
Which solution did I use previously and why did I switch?
We previously used Bitdefender as our antivirus solution. We switched to SentinelOne because we wanted to improve the overall security of our endpoints. SentinelOne offers more advanced and comprehensive protection than a traditional antivirus solution.
How was the initial setup?
We contracted with a partner to deploy SentinelOne, so I wasn't involved in the deployment. Our partner also handles the maintenance.
What was our ROI?
SentinelOne is more expensive than our previous tool, but we're hoping to see a return by saving money on recovering from some kind of incident.
What's my experience with pricing, setup cost, and licensing?
I rate Singularity Complete a seven out of ten for affordability. It's more expensive than our previous solution, but it does its job well. At the same time, there is some room for improvement. Cheaper is always better.
Which other solutions did I evaluate?
Though Microsoft's solution was suggested, we only seriously considered SentinelOne. That was the one that stood out during research. Also, I heard from my peers that it was the best one, so I didn't look at other options.
What other advice do I have?
I rate SentinelOne Singularity Complete a nine out of ten. I recommend it. SentinelOne works as advertised. It's an innovative solution, but it's hard for me to compare it to other products because I don't have much security expertise. It's a mature solution that has no bugs that I've experienced. I have confidence in it.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Sentree Systems, Corp.
Easy to navigate and use with helpful support
Pros and Cons
- "Their platform is really easy to work with."
- "I really haven't done enough to really see any improvements."
What is our primary use case?
We primarily use it the same way we would use Bitdefender. It's for security.
What is most valuable?
When it comes to security, the telemetry, the information that you get from the EDR part of it, and the ability to be able to parse it and use it is great. I really like their platform. You're able to go in and do some of the research and study. If there's an incident response needed, you can handle it with SentinelOne. That's what I really like about it.
It's just as good, if not better, than Bitdefender. The one thing I do like more about SentinelOne is working with their tech support. It's really easy to get to them and easy to work with them.
Their platform is really easy to work with. It's easy to navigate and use.
What needs improvement?
I really haven't done enough to really see any improvements. It really has all the telemetry markers that I look for.
For how long have I used the solution?
I just started using the solution. I've used it for five or six months.
What do I think about the scalability of the solution?
The scalability is very good. I'd rate it nine out of ten. It can expand well.
We have about ten people, admins, who are on the solution.
How are customer service and support?
Technical support has been great. They are helpful and responsive. I've only used them for onboarding assistance. I've never had an issue I needed help troubleshooting with.
Which solution did I use previously and why did I switch?
I've also used Bitdefender. I didn't stop liking Bitdefender. I love Bitdefender. I have nothing against Bitdefender. The only reason I did move to this product is due to the SOC that I work with. Bitdefender doesn't work with the stock that I use as well as SentinelOne does. SentinelOne also offers better support. Bitdefender's platform can be a bit more cumbersome to try to get through in terms of getting your agents to install, for example. SentinelOne is very simple.
How was the initial setup?
The initial setup is very easy. I'd rate the ease of implementation ten out of ten.
There is one person that handles maintenance on the solution. That would be me.
What's my experience with pricing, setup cost, and licensing?
There are a couple of different solutions that they offer. The one I use is $6 a month per device. Some are $4 and there are some that are more than that, and those offer an MDR part, which is the managed detection and response.
What other advice do I have?
I'm a partner.
To anyone using any of these MDR-type scenarios, one of the things they need to recognize with SentinelOne is that, only looking at SentinelOne telemetry, when it comes to the stock solution that they offer, it's not a true SOC. It is an internal SOC solution. That's why it's an MDR. So they're only looking at what their solution finds. If their solution finds ransomware and stops it, then you're only looking at that telemetry. That's why I offer an outside external stock since the external stock is looking at everything. If you have one device that has something on it or something with nothing on it, it's going to see it all. That's the big difference between an internal SOC as opposed to an external SOC.
I'd rate the solution ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Product Consultant at M.Tech
The solution is stable, scalable, and easy to deploy
Pros and Cons
- "The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform."
- "I would like to have the same features such as ransomware that are available on the cloud version of SentinelOne also made available for the on-prem version because a lot of people in our region are not ready for cloud solutions."
What is our primary use case?
I mainly focus on endpoint security. Customers often ask me about solutions to detect malware threats, and SentinelOne is one of the options I recommend. The main focus is detecting malware threats on endpoints.
What is most valuable?
The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform.
What needs improvement?
I would like to have the same features such as ransomware that are available on the cloud version of SentinelOne also made available for the on-prem version because a lot of people in our region are not ready for cloud solutions.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
Our clients range from small, medium, to large scale and the solution is stable for all of them. I give the stability a ten out of ten.
What do I think about the scalability of the solution?
The solution is highly scalable. I give the scalability a ten out of ten.
How are customer service and support?
The technical support is very good, and quick.
How was the initial setup?
The initial SentinelOne setup is easy to set up in the environment and also easy to download the packet to install.
What's my experience with pricing, setup cost, and licensing?
We do not encounter a lot of issues with the pricing of SentinelOne. The pricing is reasonable.
The solution offers a standard licensing fee.
What other advice do I have?
I give the solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller

Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros
sharing their opinions.
Updated: August 2025
Product Categories
Endpoint Detection and Response (EDR) Endpoint Protection Platform (EPP) Anti-Malware Tools Extended Detection and Response (XDR)Popular Comparisons
CrowdStrike Falcon
Microsoft Defender for Endpoint
Fortinet FortiEDR
Microsoft Defender XDR
IBM Security QRadar
HP Wolf Security
Cortex XDR by Palo Alto Networks
Fortinet FortiClient
Elastic Security
WatchGuard Firebox
Trellix Endpoint Security Platform
Symantec Endpoint Security
Buyer's Guide
Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What is the biggest difference between Carbon Black CB Defense, CrowdStrike, and SentinelOne?
- Which is better - SentinelOne or Darktrace?
- What do you recommend to choose when replacing Symantec EDR: SentinelOne or CrowdStirke Falcon?
- Cortex XDR by Palo Alto vs. Sentinel One
- Which solution do you prefer: CrowdStrike Falcon or SentinelOne Singularity Complete?
- Does SentinelOne have a Virtual Patching functionality?
- What is the biggest difference between EPP and EDR products?
- What is the difference between EDR and traditional antivirus?
- What is your recommendation for a 5-star EDR with low resource consumption for a financial services company?
- Which is the best EDR for a logistics company with 500-1000 employees?