I have used SentinelOne Singularity Complete in a SOC environment where most customers were utilizing it.
Customer Success Manager at a tech services company with 201-500 employees
Has improved threat hunting through query suggestions and contextual incident storylines
Pros and Cons
- "SentinelOne Singularity Complete has shown a return on investment with its ability to detect threats at approximately 99% efficiency."
- "The main area for improvement relates to Linux compatibility. When deploying on a Linux system, the process isn't as seamless compared to other operating systems."
What is our primary use case?
How has it helped my organization?
The solution has been helpful especially for the infrastructure security team. They can focus their energy on other business projects and priorities while having peace of mind knowing that even without real-time operation, SentinelOne Singularity Complete can detect vulnerabilities and contain threats until they intervene. This allows them to work on other projects, develop security policies, and strengthen their defense. The team can address other security loopholes while SentinelOne Singularity Complete manages their infrastructure.
What is most valuable?
One of the features I particularly appreciate is the hunting capability, specifically being able to use deep visibility for threat hunting.
It's quite elaborate. It allows you to create and manage queries easily. Even if you're not very proficient in the language being used, it suggests the correct syntax when you type in plain text. If there's an error, it points out where you're wrong, enabling you to adjust the syntax. This feature is particularly beneficial for threat hunting using the deep visibility feature of SentinelOne Singularity Complete.
Additionally, the platform allows for compartmentalization, which is great because we use it for about 13 customers. It enables us to manage different environments from a single console and download relevant data for each customer.
What stands out is that this solution is not just about detection; it's also about response and containment. When it addresses an incident, it explains what occurred and suggests actions to take before further investigation.
Another excellent feature is its ability to filter events from the same company, helping to reduce noise. For instance, if a single user performs various actions that would typically trigger hundreds of alerts, this system consolidates those activities under that one user. This approach allows for tracking related events together rather than generating multiple alerts. As a result, you can analyze an incident from a holistic perspective rather than just viewing individual alerts in isolation. Overall, these capabilities enhance the effectiveness of threat management and incident response. That's my take on it!
It's capable of integrating with SIEM and other solutions. It offers enhanced interoperability.
What needs improvement?
The main area for improvement relates to Linux compatibility. When deploying on a Linux system, the process isn't as seamless compared to other operating systems. They could enhance this by providing an easier way to implement or deploy on Linux OS systems.
Buyer's Guide
SentinelOne Singularity Complete
January 2026
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
For how long have I used the solution?
I have used SentinelOne Singularity Complete for four years.
What do I think about the stability of the solution?
There have been no stability issues at the moment.
What do I think about the scalability of the solution?
It's scalable.
How are customer service and support?
Their support is very good. When we encounter an issue, we quickly raise support tickets, and the response time is very good.
How would you rate customer service and support?
Positive
How was the initial setup?
It's not complex. It's straightforward, and the support is very good.
What was our ROI?
SentinelOne Singularity Complete has shown a return on investment with its ability to detect threats at approximately 99% efficiency.
What's my experience with pricing, setup cost, and licensing?
It's affordable. The pricing is competitive.
SentinelOne Singularity Complete has proven beneficial in a specific case. In one instance, a customer had Microsoft licenses that were very expensive at the enterprise level. By implementing SentinelOne Singularity Complete, they were able to reduce their license plans and focus on this solution because it offered more robust features than their previous solution.
What other advice do I have?
I would rate SentinelOne Singularity Complete a ten out of ten. It's a good solution.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Sep 27, 2025
Flag as inappropriateConsultant at a tech services company with 1,001-5,000 employees
Has improved threat detection and streamlined integrations through strong XDR and forensic capabilities
Pros and Cons
- "I've seen a lot of improvements and simplifications, and Google SecOps has recently moved into Gartner's as the highest one for visionaries."
- "A weakness seen with one large customer was that the detections were too intrusive, blocking many applications that should have been working, which led to many false positives."
What is our primary use case?
I'm only dealing with Google SecOps right now, not other Google Cloud products. On a limited scale, I think we use Microsoft Defender for one particular customer; for the others, we are using SentinelOne Singularity Complete and Palo Alto Cortex.
What is most valuable?
I've seen a lot of improvements and simplifications, and Google SecOps has recently moved into Gartner's as the highest one for visionaries. The AI, agentic AI, integration with SOARs, and simplified SKUs and pricing are noteworthy. Most customers who have various platforms for cybersecurity do not choose Azure Defender unless they are on a Microsoft stack right now. SentinelOne Singularity Complete is the most capable in terms of detection and response, and I use it quite extensively for forensic capabilities.
SentinelOne Singularity Complete can be quite intrusive, but it has strong detection capabilities. The Ranger functionality of SentinelOne Singularity Complete for the EDR is extensively used for customers. Microsoft Defender has recently upgraded to XDR capabilities.
What needs improvement?
For Azure Sentinel, the main issue that needs improvement is the pricing; it's quite unpredictable right now in terms of cost. The use of many components within Azure itself is confusing, especially with the recent move in terms of the console from Azure Sentinel to the Defenders. The highlight is more into the pricing; it is too expensive and unpredictable right now.
For Google SecOps, the only improvement I suggest is in terms of the reporting, especially for out-of-the-box reporting that seems very lacking right now. There aren't too many useful reports coming from out-of-the-box; we have to develop them ourselves right now.
SentinelOne Singularity Complete needs to work more on increasing true positive detections to make it closer to 10. A weakness seen with one large customer was that the detections were too intrusive, blocking many applications that should have been working, which led to many false positives.
How are customer service and support?
I think technical support is quite good; we have been in contact quite occasionally, and they provide expected answers.
How would you rate customer service and support?
Positive
How was the initial setup?
I find the initial setup quite straightforward for SentinelOne Singularity Complete.
Which other solutions did I evaluate?
SentinelOne Singularity Complete can be quite intrusive; that's one of the drawbacks. It's also the first thing that we recommend right now. We prefer to use other EDR platforms such as SentinelOne Singularity Complete and Palo Alto Cortex right now.
What other advice do I have?
I'm using Google SecOps. If you want, I can leave my opinion on Google SecOps.
While the others will be on the cyber threat intelligence, the primary is Google SecOps, and I think the other one is Azure Sentinel.
There is room for improvement for these solutions. It's mostly SIEM and MDR for SentinelOne Singularity Complete. I haven't used Vigilance MDR; I only know the name.
We mainly focus on SentinelOne Singularity Complete and Cortex, while the other EDRs that we have managed are less significant. It's almost similar since both SentinelOne Singularity Complete and Cortex have EDR and XDR capabilities.
In terms of non-locked XDR platforms, the best one is SentinelOne Singularity Complete right now for their XDR capabilities. Other ones such as Palo Alto Cortex or even CrowdStrike are locked into their own ecosystem right now since they have many products within that ecosystem. In terms of integration, even though it looks quite open, some are tightly coupled into their own ecosystem, especially for Palo Alto Cortex.
We haven't had that in-depth experience in terms of ingesting and correlating for SentinelOne Singularity Complete; we mainly use it right now for their EDR capabilities. Since we provide the MDR services, we mainly integrate those with Google SecOps right now for the overall SOC services. I think they are the most capable in terms of detection and response.
We only tried Purple AI but haven't used it quite extensively. I find the pricing very reasonable, especially right now compared to other top-tier EDR platforms at the same level. I usually recommend the product for both smaller and bigger organizations. My overall rating for this review is 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Nov 4, 2025
Flag as inappropriateBuyer's Guide
SentinelOne Singularity Complete
January 2026
Learn what your peers think about SentinelOne Singularity Complete. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,665 professionals have used our research since 2012.
Cyber Consultant at a consultancy with 11-50 employees
User-friendly interface and policy customization helps with server protection
Pros and Cons
- "The interface of SentinelOne Singularity Complete is user-friendly, and we can quickly find what we need."
- "Overall, I would rate SentinelOne Singularity Complete a nine out of ten because nothing is perfect, but it is close."
- "SentinelOne Singularity Complete is the best EDR in the market, but it will evolve, though I have concerns about using US partners in Europe due to the geopolitical context. It is better to work with European companies."
- "The main issue with SentinelOne Singularity Complete was the process memory used for Linux servers, which generated a lot of tickets and incidents due to the high load of disk consumption and memory."
What is our primary use case?
Our main use case is to protect all the Linux servers. We use it only for servers, not for users.
How has it helped my organization?
SentinelOne Singularity Complete is one of the most mature solutions available. It shows great benefits over time.
We can install filters to analyze every alert, and make some whitelists, blacklists, and exceptions, thus helping reduce alerts.
It can reduce the organization's risk. It gives better control to our limited team resources.
It already has AI capabilities, which is one of their advantages.
What is most valuable?
When you select a policy for a type of server, such as an Active Directory, we can apply a dedicated policy. We can have a dedicated policy for Exchange Server and a dedicated policy for MS SQL, Oracle server, etc.
The interface of SentinelOne Singularity Complete is user-friendly, and we can quickly find what we need.
What needs improvement?
The main issue with SentinelOne Singularity Complete was the process memory used for Linux servers, which generated a lot of tickets and incidents due to the high load of disk consumption and memory. The problem was on all systems, but especially on Linux servers. It might have already been fixed.
SentinelOne Singularity Complete is the best EDR in the market, but it will evolve, though I have concerns about using US partners in Europe due to the geopolitical context. It is better to work with European companies.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for approximately four years.
What do I think about the stability of the solution?
For stability, I would rate it a nine, as I have experienced only the issue of overload.
How are customer service and support?
The technical support from SentinelOne Singularity Complete is very active and good, with a strong knowledge base available online. The response time of technical support is satisfactory and acceptable.
I would rate their support a nine out of ten based on reactivity and the solutions they provide; this is based on my team's interactions, not mine.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
For Windows servers, we are using Defender. SentinelOne Singularity Complete is only used for Linux servers.
How was the initial setup?
The initial setup was not really complex; we only needed one on-premise management server to deploy to different servers. It took about two months for about 300 servers.
What about the implementation team?
I am the third party assisting in the deployment.
What's my experience with pricing, setup cost, and licensing?
I don't know about the licensing model. It seems easy, but it's not my area of expertise. I don't have information on how it compares to its competitors, but the pricing is per device.
Which other solutions did I evaluate?
We conducted some PoCs between SentinelOne Singularity Complete, Defender, and Carbon Black, and we decided to go with SentinelOne Singularity Complete based on usability.
What other advice do I have?
It is unclear if it has helped reduce our organization's mean time to detect or respond because we have a platform with four people, and we are using SOC as well. Our main activities are done by four people, and we don't have much time to conduct thorough investigations.
I cannot assess SentinelOne Singularity Complete's ability to be innovative because we stayed with it after choosing it and never compared it with others.
Overall, I would rate SentinelOne Singularity Complete a nine out of ten because nothing is perfect, but it is close.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Network & Security Section Head/Digital Transformation at a government with 201-500 employees
Automation has freed up our team, streamlining quick actions and restoration capabilities
Pros and Cons
- "The most valuable features are the quick action and restoration capabilities."
- "The stability is just okay."
What is our primary use case?
First, budget-wise, and for the quick actions I take in automation, certainly AI plays a crucial role.
What is most valuable?
The most valuable features are the quick action and restoration capabilities. I can catch any behavior and restore everything for the last two changes. There's also automation that gives my team free time, preventing them from having to look for every alert. As a result, we don't need their action on some emails.
What needs improvement?
Integration with the firewalls is needed because there is no integration with Forti as a FortiAnalyzer. It is currently integrated with FortiManager and the Forti box, but if I have an analyzer, it doesn’t integrate with them. It would be better if there were direct integration with FortiAnalyzer.
For how long have I used the solution?
I have used the solution for two years.
What do I think about the stability of the solution?
The stability is just okay.
What do I think about the scalability of the solution?
The scalability is good at more than ninety percent.
How are customer service and support?
I would rate the customer service at an eight.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I tried, when busy, CrowdStrike, and as an endpoint, I work with FortiClient.
How was the initial setup?
The setup is complex related to the XDR because there are more logs, and the queries need someone expert for that. I should create a guide.
What about the implementation team?
The deployment has been done in-house by my team.
What was our ROI?
If I compare prices between SentinelOne and another solution, I have already conducted this exercise, and SentinelOne is cheaper by more than sixteen percent.
What's my experience with pricing, setup cost, and licensing?
It’s cheaper than other competitors.
What other advice do I have?
I will recommend it to other clients. The quality is good for us based on our operations. We don't have a huge amount of transactions, but it’s good for us. The solution meets our needs. It’s good. Overall product rating is eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Information Technology at a real estate/law firm with 51-200 employees
Secures our environment with reduced alerts but better threat notifications needed
Pros and Cons
- "The security aspect is the most valuable feature for me."
- "We have noticed a reduction in alerts since implementing SentinelOne Singularity Complete."
- "The solution could improve its notifications and communications."
- "The only thing that prevented the attack from succeeding was a free version of Malwarebytes that was running on the session, which effectively protected against it. The MSP confirmed that SentinelOne failed to detect the threat."
What is our primary use case?
I use SentinelOne Singularity Complete on our servers, specifically in our remote desktop services environment. I also use it alongside ESET for our workstations. Our environment isn't huge, with about 30 people, although we've had up to 50 users. I mostly use it as a security solution.
How has it helped my organization?
We have noticed a reduction in alerts since implementing SentinelOne Singularity Complete.
What is most valuable?
The security aspect is the most valuable feature for me. Although SentinelOne Singularity Complete is marketed as providing superior blocking capabilities, my experience has varied. It has helped reduce alerts compared to other security solutions, which can be a positive feature since constant alerts tend to be overwhelming. However, this also leads to uncertainty about whether the solution is doing its job effectively.
What needs improvement?
The solution could improve its notifications and communications. For example, I don't receive much information about what threats have been blocked. A weekly report logging blocked threats would be helpful. Additionally, there should be a balance between too many notifications and no notifications at all, as neither product I'm familiar with strikes a comfortable medium.
An agent of ours clicked a link in an email that initiated what appeared to be a ransomware attack. The only thing that prevented the attack from succeeding was a free version of Malwarebytes that was running on the session, which effectively protected against it. The MSP confirmed that SentinelOne failed to detect the threat, but the free Malwarebytes version ultimately prevented it from impacting or compromising our systems.
Singularity Complete's interoperability with other SentinelOne solutions works well, but it doesn't work well with other third-party tools. Initially, it conflicted with the ESET we use on our workstations and the staff computers, and then they had to set up a white list for that.
For how long have I used the solution?
I have a year and a half of experience with SentinelOne Singularity Complete.
What do I think about the stability of the solution?
SentinelOne Singularity Complete sometimes conflicts with third-party solutions. Initially, it conflicted with ESET on my workstations, requiring a whitelist setup. This indicates room for improvement in stability when interacting with other solutions.
What do I think about the scalability of the solution?
My deployment is relatively small, and SentinelOne Singularity Complete works within those constraints. However, it is more of an add-on than a tool for consolidating security solutions within my organization.
How are customer service and support?
My experience with SentinelOne's customer support has been mixed. We were performing a software upgrade for our Office Suite, which required temporarily disabling SentinelOne on the server. This was necessary because we were removing and reinstalling software. However, we couldn't simply request that our MSP disable it immediately. SentinelOne's policy required the MSP to contact their company and schedule the deactivation at least 24 hours before. Although we notified the MSP 12 hours before our intended start time, we could still not proceed as planned. Consequently, we had to postpone the project by an additional 24 hours.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We previously used ESET on our servers, but our managed service provider recommended switching to SentinelOne Singularity Complete. ESET provided more frequent notifications, alerting us when it blocked something, which was helpful, although sometimes a bit excessive, similar to Norton products. While not quite as intrusive, finding a comfortable balance between ESET's transparency and Singularity Complete's lack of communication is challenging. Neither product offers the ideal middle ground; it's either an overwhelming number of notifications or none at all.
How was the initial setup?
The initial setup was handled by the MSP, and I was somewhat against it from the start because I had heard rumours about it being a significant resource hog. My only concern was that I didn't want anything that would negatively impact the environment and slow it down, as the agents don't have time for that. Unfortunately, right from the start, we experienced the very impact I feared. Agent logins, which usually took around ten seconds, took six to seven minutes.
The deployment was completed in one day.
What about the implementation team?
My implementation involved three people: myself, the marketing VP, and a former IT staff member. I had to reboot the servers, which caused minimal downtime.
What was our ROI?
Other than some delays initially with the agents and then during a software upgrade, there hasn't been any significant impact on ROI.
What's my experience with pricing, setup cost, and licensing?
I did not notice a significant increase in cost after adding SentinelOne. It was close to the previous year's cost, which could be an annual increase unrelated to SentinelOne.
What other advice do I have?
I rate SentinelOne Singularity Complete seven out of ten.
When we first deployed SentinelOne Singularity Complete with remote desktop services on our RDS server, we encountered problems. The software was running multiple instances of itself, one for each user session, in addition to the instance running on the actual server hardware. This caused the server to run extremely slowly, with users experiencing login times of six to seven minutes before reaching their desktops. To fix this issue, the MSP changed it to where it wasn't running independent sessions. It would just run on the server itself. It took the MSP half a day to make the changes.
SentinelOne Singularity Complete can be a decent solution for environments with newer hardware that can handle the overhead. It has a reputation for being secure, but its impact on performance was not suitable for my environment.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal IT Security & Compliance at a outsourcing company with 10,001+ employees
It integrates well with other platforms, is user-friendly, and is stable
Pros and Cons
- "Unlike other endpoint solutions like Kaspersky or Trend Micro, SentinelOne's agents are exceptionally lightweight, updating seamlessly without consuming significant network or system resources."
- "When SentinelOne Singularity Complete is used as the central hub for viewing alerts from all integrated security solutions, it is challenging to identify the specific solution that triggered each alert."
What is our primary use case?
As a company with 30,000 employees and 26,000 endpoints worldwide, we have diverse operational needs that SentinelOne Singularity Complete effectively addresses.
SentinelOne Singularity Complete effectively addresses numerous challenges. As a cloud-based SaaS solution, it seamlessly protects office and remote workers, safeguarding laptops and other devices. Its comprehensive coverage extends to cloud infrastructure across multiple operating systems like iOS, Linux, and Windows, including Kubernetes environments. This versatility, coupled with its ability to fulfill various use cases, has made SentinelOne Singularity Complete our trusted security solution for the past four years.
How has it helped my organization?
SentinelOne Singularity Complete integrates with our other security solutions, correlating data from NDR, ADR, SIEM, and XDR tools. All this information is consolidated within SentinelOne, providing a centralized access point.
SentinelOne Singularity Complete has helped us streamline our security operations by consolidating multiple solutions into a single platform. We are currently in the process of acquiring a threat intelligence platform to complete our security stack.
We use Ranger to monitor our network and track connected devices. This is crucial because it helps us quickly identify unauthorized machines connected to our infrastructure, including personal devices. We have additional security measures in place, but Ranger provides an extra layer of protection. It also alerts us if the SentinelOne Singularity Complete agent is missing from any new or existing machines, allowing us to take appropriate action.
SentinelOne Ranger's agentless and hardware-independent nature is crucial for our environment with 26,000 endpoints, as manual management of such a large number would be extremely challenging.
Ranger uses a multi-layered approach to prevent vulnerable devices from being compromised. We employ scanners, network configurations, and a risk scanner to assess devices, endpoints, servers, and cloud infrastructures. Vulnerability reports and timelines for remediation are shared with device owners or custodians. This proactive strategy enables us to address vulnerabilities efficiently and secure our infrastructure.
SentinelOne Singularity Complete has significantly enhanced our security posture. While no system is impenetrable, this solution has brought us closer to achieving a high level of protection, ensuring we maintain at least a 90 percent security level.
Our team is dedicated to refining alerts and eliminating false positives from our solutions. Additionally, a team is responsible for identifying and excluding alerts from the solution. We can manually expedite this process by reviewing these elements and utilizing our security tools. We have been able to reduce the alert volume by 20 percent.
Our 30-member Security Operations Center team has been able to redirect their focus to other tasks due to the time saved after implementing SentinelOne Singularity Complete.
SentinelOne Singularity Complete has helped us improve our mean time to detect threats, which we accomplish using the Vigilance service for detection and response.
SentinelOne Singularity Complete has helped us decrease our organizational risk. We utilize the Security Scorecard to manage our security posture, which has remained steady at 90 percent.
What is most valuable?
Unlike other endpoint solutions like Kaspersky or Trend Micro, SentinelOne's agents are exceptionally lightweight, updating seamlessly without consuming significant network or system resources. This ensures smooth operation and user-friendly control. Moreover, SentinelOne's support team is highly competent, providing timely assistance and going the extra mile to resolve any issues.
What needs improvement?
When SentinelOne Singularity Complete is used as the central hub for viewing alerts from all integrated security solutions, it is challenging to identify the specific solution that triggered each alert.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for almost four years.
What do I think about the stability of the solution?
SentinelOne Singularity Complete is stable.
How are customer service and support?
The technical support team is quick to respond to and resolve our issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our hybrid environment has raised security concerns for management, leading them to seek an all-in-one solution. After conducting multiple proof-of-concept tests for endpoint security, they determined that Kaspersky was insufficient for their needs due to inadequate functionality and management complexity. As a result, they transitioned to SentinelOne Singularity Complete.
SentinelOne is actively developing new innovations and introducing additional integration platforms.
What other advice do I have?
I would rate SentinelOne Singularity Complete nine out of ten.
SentinelOne Singularity Complete offers comprehensive endpoint security by automatically updating without impacting bandwidth. Unlike traditional signature-based solutions, it employs a behavior-based approach to detect and immediately address malicious or suspicious files and processes.
We are 100 percent confident with SentinelOne as a strategic security partner.
Maintenance has been seamless, and while SentinelOne does notify us in advance of any required downtime, I haven't experienced any interruptions in the past year and a half.
With 30,000 employees and 26,000 endpoints worldwide, our organization has implemented SentinelOne Singularity Complete across all endpoints.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Manager at a training & coaching company with 11-50 employees
Simplifies operations with good UI and centralization
Pros and Cons
- "The web portal has a really good web UI, and all the things are well integrated."
- "Singularity Complete has helped reduce alerts."
- "The basic functionalities should be up and running even during maintenance windows. I understand that it is a software-as-a-service model, but it becomes a problem if I cannot do anything when issues occur during maintenance."
- "The maintenance window can be improved because once it happened that I had multiple laptops, and the maintenance window caused a lot of laptops to get stuck in the portal, blocking access."
How has it helped my organization?
Singularity Complete has helped reduce alerts. We have one place to go to check them, and there is also a reduction in false alerts.
Singularity Complete helped free up our staff for other projects and tasks. I do not have the metrics, but it saves a lot of time compared to what I have used at other companies.
Singularity Complete has helped reduce our mean time to detect. We only have to look at the portal. We can quickly isolate the user or the device, which also stops the virus from spreading. It also reduces our mean time to respond.
What is most valuable?
The web portal has a really good web UI, and all the things are well integrated. It is easy for us to increase the number of users because it is pretty simple.
What needs improvement?
The maintenance window can be improved because once it happened that I had multiple laptops, and the maintenance window caused a lot of laptops to get stuck in the portal, blocking access. This is important to address. The basic functionalities should be up and running even during maintenance windows. I understand that it is a software-as-a-service model, but it becomes a problem if I cannot do anything when issues occur during maintenance.
They could make it simple to have a SIEM integrated with their solution so that we can send logs to their server and then analyze them.
For how long have I used the solution?
I have been using SentinelOne Singularity Complete for almost one year.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have 50 users in our company. We have three administrators. We also have a consultant.
How are customer service and support?
I did not have the opportunity to contact them because I had almost no issues.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We were probably using Webroot. I was not there when they made the decision to switch.
How was the initial setup?
I did not participate in the initial setup, but our new onboarding process for laptops is really straightforward. You just join the domain, and the software gets installed automatically. It is bound to our site, making it very easy.
What was our ROI?
It is difficult to measure ROI, but since we started using it, we have not had any problems related to security. We have not experienced any breaches or issues so far.
It has absolutely helped reduce our organizational risk.
What's my experience with pricing, setup cost, and licensing?
Overall, it was a good experience. It is pretty easy for us to increase the number.
What other advice do I have?
SentinelOne is focused on this solution. This is evident in the GUI. The GUI is well done compared to solutions like Microsoft Defender which I have been trying to get into, but it almost repels me. SentinelOne Singularity Complete is very stable and mature. It is one of the best solutions that one can choose.
I would rate SentinelOne Singularity Complete a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Information Technology at a tech services company with 11-50 employees
Top-notch support, well-designed console, and is less expensive than others
Pros and Cons
- "The console is light years better than the CrowdStrike console, which had just a bunch of different screens cobbled together. It is much more unified and much easier to work with. It is very nicely designed."
- "The false alerts can be annoying, especially during administrative tasks."
What is our primary use case?
We use SentinelOne Singularity Complete for all of our endpoints, including virtual machines, physical servers, and laptops.
How has it helped my organization?
The solution gives us a good sense that the systems are secured against malware, drive-by fileless attacks, and advanced behavioral attacks. This is our primary reason for having the product, and it does a good job in that regard.
It does not require a lot of management. It is hard to quantify the time savings but it does not require a lot of our time. If I spend an hour a week on it, that is a lot.
It is hard to quantify the reduction in the mean time to detect unless you are a pretty big organization and you are tracking that. However, it has been able to detect things and alert about them pretty much instantly in the console. We also get emails right after that. In terms of the Vigilance MDR service, one Saturday morning, I tripped an alert for something I was doing. I thought of waiting and seeing how long it would take on a Saturday morning at 10 AM for them to jump in and figure it out. They took about 20 minutes.
Any good endpoint security product should reduce your organizational risks, and SentinelOne Singularity Complete has done that. It is almost impossible to quantify the reduction.
We were able to easily realize its benefits within 30 days.
What is most valuable?
The console is light years better than the CrowdStrike console, which had just a bunch of different screens cobbled together. It is much more unified and much easier to work with. It is very nicely designed. It is one of the better user interfaces I have ever seen for web application management.
The product is pretty easy to manage and pretty easy to deploy. It also has a pretty low resource footprint.
What needs improvement?
The false alerts can be annoying, especially during administrative tasks. We have had a number of occasions where the software impacted a third-party application, so the application would either not run or exhibit other technical issues. We were also not getting any alerts in the console to indicate that SentinelOne was having a negative interaction with the product. Finally, after hours of troubleshooting, we turned off the endpoint security for the product, and the application just started working fine. We have probably had a good half dozen of those. It is quite annoying.
For how long have I used the solution?
I have had experience with SentinelOne Singularity Complete for two years.
How are customer service and support?
Their support is top-notch. I have been in the business for thirty years, and I have dealt with just about every support company out there. I am used to mediocre enterprise support, but SentinelOne's support is very good, deserving a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were running CrowdStrike prior to SentinelOne. We were using CrowdStrike Complete, but it was simply way too expensive to sustain for our budget. We were looking for something that was equally capable and did not have a huge price tag with it, so we ended up going with SentinelOne and their Vigilance MDR service.
SentinelOne Singularity Complete has not helped us consolidate other solutions. It was a one-for-one replacement for CrowdStrike. It has not helped us to get rid of anything at this point.
I have used Bitdefender in the past. We had their GravityZone Ultra, which had XDR Complete, but there were so many alerts. We would literally spend hours. We would pick a day a week or a day every couple of weeks and try to trace down alerts and clear out the console. From that perspective, SentinelOne does give off fewer false positives. However, when we are dealing with administrator or network administrator or developer tools, for obvious reasons, they tend to trip the alerts on the product. For normal end-user work, there are seldom any false positives or alerts that are not valid. It is almost never. I am the IT director, and it is always tripping on things I am doing. When I install some encryption software or disk wipe software, I get many alerts in SentinelOne, but for the actual end-users, typically, we do not get any false positives.
How was the initial setup?
We use their public cloud. We deploy the agents ourselves. We do the updates through their public cloud, but we do the initial deployment ourselves.
The initial setup was pretty straightforward. There are some nuances to the product, naturally. It is an enterprise-class endpoint security product, so there are things that you need to learn and understand about how it works. The same is true of CrowdStrike, Palo Alto Cortex, or any other product in the same category.
We have multiple locations with about 35 remote users.
What about the implementation team?
We used their onboarding service, which was very helpful because we would have meetings every week or two with the actual SentinelOne employee engineer to talk about our deployment and ask questions about particular features and best practices. It was worth the extra expense.
I had one other network administrator working on it with me, and I just assigned him the task of deploying software and working with me on some of the policy configurations.
I do most of the maintenance on it. The maintenance typically requires adding an exclusion here or there, troubleshooting an issue, or uploading logs for support to look at an issue or a question that we have. I do not spend 50 hours a year on it.
What's my experience with pricing, setup cost, and licensing?
SentinelOne is significantly less expensive than CrowdStrike. I recently did a price comparison between CrowdStrike and SentinelOne to determine where we are going for the next three years. CrowdStrike is 200% to 300% the cost.
For their complete service, we were paying CrowdStrike 45K for 85 endpoints for a year. We have stepped down, and we are doing MDR and not having SentinelOne manage our policies and things. We have 200 endpoints, and our yearly cost is 17K, so we have gone from 45K to 17K. From a detection standpoint, depending upon which MITRE framework tests you look at, both vendors jockey up and down in the top ten. They are pretty comparable from a performance and efficacy standpoint, so there is not a 200% to 300% gap there.
Which other solutions did I evaluate?
I always do a round-robin. My final three ended up being Palo Alto Network's Cortex product and CrowdStrike's Falcon product, the lesser version of their MDR Overwatch product.
The thing that I did not like about Overwatch was that they would tell you that something was going on and here is what you should do, but they would not help you with it. SentinelOne was a little bit more helpful in terms of hopping in. Ultimately, Palo Alto is not support-friendly. I use Palo Alto Firewalls, and their support is not that great. It has not been for a while, so I hesitate to go into their endpoint security as well. It is also expensive. It requires a lot more infrastructure and cost to deploy. It is probably more akin to CrowdStrike from a cost perspective.
I briefly considered Bitdefender's MDR solution using GravityZone where they did the MDR piece of it. It was probably half or a third of what we would have spent for SentinelOne, but I did not have the sense that it was quite the next-gen product that I was looking for, even though it scored pretty well.
All these are very similar because they base their activity on what a piece of software is trying to do on the system. It is a real-time behavioral analysis. They do not use predefined signatures from the last 25 years. They are trying to do things in real time. In terms of how long it takes to have visibility into what an application is doing and how quickly they can lock it down once they have the visibility, each vendor scores differently, but each of these three would generally be considered in anybody's top five.
SentinelOne is fairly innovative. I like what they are doing with the integration of their Purple AI for being able to do real-language queries of their telemetry data. You do not need to know all the correct syntax, which helps us non-SecOps folks who have to dabble in it periodically. We can do real-world queries. I have not asked for pricing on that. It is probably more than I want to pay for it, given that we do not get too much use out of this kind of feature, but they are continuing to innovate in that regard. From that perspective, it is a good product.
What other advice do I have?
SentinelOne Singularity Complete is very mature at this point.
We have not yet had an occasion to integrate it, although, in a couple of weeks, we are going to be integrating their Cloud Funnel service with another MDR provider, Red Canary. We have not done that yet, and we have not made use of their other interoperability pieces.
They have two Ranger products. One is the Ranger Identity Protection product, which is kind of an add-on product, and the other one is more of a rogue detection product. We did subscribe to the Ranger Identity Protection product, but it was so difficult to work with that we finally stopped using it. It was a subscription.
Our correlation is whatever is going on in the endpoints. We are not pulling in Palo Alto firewall telemetry, or Okta or O365 data at this point, but we are moving in that direction. We are simply using it for endpoint security and for their Vigilance MDR service.
SentinelOne is good as a strategic partner. We are in the third year of our three-year contract and plan to continue with them. We are not going to go directly to them. We are going to go through one of their partners, Red Canary, but we will be using the SentinelOne Complete product and then using Red Canary to do the MDR along with active remediation and SIEM ingestion of our Okta data, our Palo Alto firewall data, and our O365 data. They can then begin to cross-correlate events and attacks across different attack surfaces of ours.
I would rate SentinelOne Singularity Complete a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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Download our free SentinelOne Singularity Complete Report and get advice and tips from experienced pros
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