SentinelOne Singularity Complete Reviews

I mainly focus on endpoint security. Customers often ask me about solutions to detect malware threats, and SentinelOne is one of the options I recommend. The main focus is detecting malware threats on endpoints.

The AI solution makes it easy for customers to detect and manage policies, as well as documents that help customers manage their platform.

I would like to have the same features such as ransomware that are available on the cloud version of SentinelOne also made available for the on-prem version because a lot of people in our region are not ready for cloud solutions.

I have been using the solution for one year.

Our clients range from small, medium, to large scale and the solution is stable for all of them. I give the stability a ten out of ten.

The solution is highly scalable. I give the scalability a ten out of ten.

The technical support is very good, and quick.

The initial SentinelOne setup is easy to set up in the environment and also easy to download the packet to install. 

We do not encounter a lot of issues with the pricing of SentinelOne. The pricing is reasonable.

The solution offers a standard licensing fee.

I give the solution a ten out of ten.

Everyone who is a client of ours gets SentinelOne by default. It provides ransomware protection, malware protection, and increased security. Those are our top-three selling points for SentinelOne when we talk to clients.

Prior to deploying Sentinel One, we had a team of staff members dedicated to ransomware prevention and malware alerts. Since deploying Sentinel One, we have been able to allow that team to focus on other proactive security measures for our clients.

The dashboard alerting is great and it has helped us out a ton.

SentinelOne has also greatly reduced incident response time, based on the toolsets and the ability to deploy it to new companies through a script. That has been very helpful. It has decreased the amount of time spent on incident response by 40 to 60 hours a month.

And when it comes to mean time to repair, while we haven't had a situation where we've had to reload an operating system or repair to that extent, we've used the 1-Click Rollback feature which saves several hours over a reload of a PC. 

The detection and response feature is really good for us. 

Also, there is a feature called Applications, and it shows all the critical applications that are on devices that may need to be reviewed.

The solution’s Static AI and Behavioral AI technologies are great when it comes to protecting against file-based, fileless, and Zero-day attacks. I would rate that aspect at eight out of 10. They have been great at detection.

The solution’s 1-Click Rollback for reversing unauthorized changes is also huge for us. That is one of the top reasons we have SentinelOne in place. For example, we had a site that had downloaded malware on a share for their sales office. It was trying to move laterally throughout the network but SentinelOne detected it. We then used the 1-Click option to remove it from the 10 or so PCs it had infected. Then we blocked it based on the information SentinelOne provided to us. That way if it happened again, it would already be blocked and wouldn't be allowed to launch.

One area of SentinelOne that definitely has room for improvement is the reporting. The canned reports are clunky and we haven't been able to pull a lot of good information directly from them.

Also, integration is almost non-existent. We would really like to see integration with ConnectWise. Within ConnectWise Automate, you're only allowed to deploy at the top-level group. Our company is dealership-focused, but if we have a parent dealership that has 10 sub-dealerships with SentinelOne, we have to treat them as one large group instead of one parent and 10 sub-groups. That's been a pain point for us. We've done some workarounds, but since there is no integration, it's tough.

I have been using SentinelOne for about two years.

We haven't had any issues, outages, or upgrades. I would rate the stability at 10 out of 10.

One of the features that we love about SentinelOne is that we don't have to buy licenses ahead of time. It just scales up as we grow. We're bringing on a client now that has 500 endpoints and I don't have to worry about contacting sales at SentinelOne and getting a PO for 500 licenses. It just scales up and we're charged based on what we use, which is awesome.

The solution is on 100 percent of our clients that we manage, and that's going to be the goal moving forward. Our sales team does not put in a contract without SentinelOne.

SentinelOne technical support has always been very quick and responsive. We haven't used them a lot. We're a technology company as well and we're able to fix the minor stuff ourselves or by looking at a knowledge base.

One of our concerns or complaints at the beginning was the lack of training, which they fixed. They allowed us to schedule our staff to do the eight hours of free training, which was great. That would have been my only complaint, but that was resolved a few months ago.

Positive

We didn't have any EDR solution in place like SentinelOne. We had Bitdefender for antivirus, but that has been removed. Our existing antivirus was failing in several ways. It wasn't detecting everything that was coming through. That was the big catalyst for the switch.

Originally, we had SentinelOne through SolarWinds, which was our previous RMM tool. And when we migrated to ConnectWise, we moved our existing licenses over.

The initial setup was straightforward. It was through our RMM. We bought licenses and we had a one-click deployment to deploy that software. And when we migrated, the gentleman who helped us was awesome. We migrated 9,000 endpoints from that RMM directly into SentinelOne, and he did a lot of the heavy lifting. We just had to check and confirm things were getting moved over.

The migration of the 9,000 agents took 10 to 14 days.

Our implementation strategy included a deployment where we would do a test phase. We picked certain endpoints at different clients and we would deploy and set it in a "listen-only" mode and see what it caught. If everything was good, we would then turn it on to regular mode. That process helped a lot in the implementation.

We have about 75 people in our company using SentinelOne. The main roles among them are about 60 percent help desk, which is view-only; 20 percent client-side, which is reporting and view-only; and the rest are our engineering level where they have the ability to do rollbacks and fix certain issues that are coming in. There is very little maintenance involved with the solution, maybe a handful of hours a month. We have it set up to auto-update. Prior to that, we had to set up our script to download the most recent version, but that's all been replaced now with automation. Maintenance on the actual system is very minimal.

In the past, we had to purchase licenses in advance, so if we hit our license limit, we could not expand until we got a signed agreement in place with the sales rep after the back-and-forth. That meant if a client had ransomware and they had 200 agents, we couldn't deploy right away if we were up against our limit. So we always had that balancing act of figuring out if we were close to our limit and whether we needed to buy more licenses? We ended up paying for licenses we didn't need because we had to buy them in packages of 100.

We now pay based on usage. They do an audit once a quarter and calculate any overages. We pay a set amount quarterly, based on our licenses in use, and then they true-up the figure. Right now we have 12,800 agents with SentinelOne on them. We charge our clients monthly, so it would be really difficult for us to write a check to SentinelOne, in advance, for a full year's worth, at that level. It's been great for us to have the quarterly payments.

We looked at CylancePROTECT in addition to SentinelOne. We liked the pricing better and the contract options better with SentinelOne. The deployment also seemed to be easier. In addition, SentinelOne detected things that others missed. We did a few quick trials of other solutions, but SentinelOne seemed to be the best in terms of detection. For example, we did a test with Mimikatz and SentinelOne detected it immediately, whereas some of the others bypassed or didn't see it at all.

And when we talked to the ConnectWise sales rep—because ConnectWise was integrated with Cylance at that point, and SentinelOne was not—the rep told us that they were actually dropping Cylance and moving to SentinelOne over the next year for integration, which was a big factor for us.

My advice would be to implement SentinelOne immediately. It is one of the top things that we've implemented and it has saved us countless hours. It's really hard to quantify the savings, but if a client were to get ransomware, it could involve weeks of several team members working around the clock to get them back up and running. Since we've implemented this, we haven't had to do that in an environment where we had experienced having to do so previously.

The biggest thing I've learned from using SentinelOne is that there are a lot more attacks out there than a typical antivirus will display. Regular antivirus, rather than an EDR-type platform, gives people a false sense of security because there are a lot of processes running in the background that the typical antivirus solution is not equipped to catch. It was eye-opening when we started deploying this at clients, locations where we felt we had very good peace of mind in terms of what was happening. SentinelOne started detecting things left and right that were completely unable to be seen prior.

We are a solution provider and this is one of the products that we implement for our clients.

Sentinel One is being deployed as a replacement for any antivirus solution. In our case, we use it to primarily prevent ransomware and other malware from entering networks or computers, as they're deployed across the entire world now, in this new post-COVID environment.

We no longer have the luxury of the corporate firewall protecting everyone equally. This means that having SentinelOne on each box is providing a solution where we stop the badness before it can spread.

This is a cloud-based platform that we use in every capacity you can imagine. We use it on cloud components in both Azure and Amazon.

We have tested SentinelOne's static AI and behavioral AI technologies and it performs well. We actually put a laboratory together and we tested SentinelOne against CrowdStrike, Cylance, and Carbon Black side by side. We found that the only product that stopped every instance of ransomware we placed into the computers in the test lab, was SentinelOne. As part of the testing, we used a variety of actual ransomware applications that were occurring, live on people's systems at the time.

My analysts use SentinelOne's storyline feature, which observes all OS processes. They're able to utilize the storyline to determine exactly how the badness got into the network and touched the computer in the first place. That allows us to suggest improvements in network security for our clients as we protect them.

The storyline feature offers an incredible improvement in terms of response time. The deep visibility that is given to us through the storyline is incredibly helpful to get to the root cause of an infection and to create immediate countermeasures, in an IT solution manner, for the client. Instead of just telling them a security problem, we are able to use that data, analyze it, and give an IT solution to the problem.

SentinelOne has improved everybody's productivity because the design of the screens is such that it takes an analyst immediately to what they need next, to make the proper decision on the next steps needed for the client.

The most valuable feature varies from client to client but having absolute clarity of what happened and the autonomous actions of SentinelOne are what most people find the most assuring. The fact that it stops everything and lets you analyze it with great detail, including how it occurred, to improve your overall security infrastructure to prevent such an attack from occurring in the future, is really important to clients because it's almost like a security advisor or a security operation center in the tool itself.

When an event occurs, it gets stopped, and then they have a way to look into that data to find ways to improve the security of their network or what risk factors they need to tend to within the company through education or other means. For example, they may be constantly clicking on the wrong links or the wrong attachments in phishing emails.

Our people constantly use the Ranger functionality. The first thing we do is look for unprotected endpoints in the environment. This is critical because SentinelOne should be placed on everything in the environment for maximum protection. The second way we use it is if a printer or a camera or a thermostat is being used as a relay for an attack, through a weakness in that product, we are able to let them know exactly what product it is. The other advantage of Ranger is that it lets us put a block into the firewall of SentinelOne that's on every Windows computer, and we can stop the communications from the offending internet of things product to every system on the network with just a few clicks.

It's incredibly important to us that Ranger requires no new agents, hardware, or network changes. If you think about it, we're in the middle of an incident response every day. We have between 60 and 80 incident responses ongoing at any time, and having the ability to deploy just one agent to do everything we need to advise clients on how to improve their security and prevent a second attack, is incredibly important. It was a game-changer when Ranger came to fruition.

Various clients, depending on their business practices, are heavily in the IoT. Some are actually the creators of IoT and as they put new products on the air for testing, we're able to help protect them from external attacks.

As a cloud-based product, there is a minimum number of licenses that need to be purchased, which is unfortunate.

I have been using SentinelOne personally, on and off, for approximately three years.

SentinelOne is very stable and the agent rarely fails. The only time I've seen an agent fail is normally on a compromised system. The fact that it even works to protect a compromised system in the first place is amazing, but that's the only time that we actually see the failure of an agent. Specifically, it can happen when there's a compromise to the box prior to loading SentinelOne.

On a pristine new load of a workstation or server where it has no compromises and no malfeasance exists, the SentinelOne agent is incredibly stable and we rarely have any issues with the agent stopping in function. I will add that in this respect, the fact that the agent cannot be uninstalled without a specific code gives us higher stability than others because even a threat actor can't remove or disable the agent in order to conduct an attack against the network. It's a unique feature.

Right now, we have 54 analysts managing approximately 300,000 endpoints at any one time, globally. We operate 24/7 using SentinelOne.

The technical support team is probably the fastest in the industry at responding, and they do care when we have to call them or send them an email due to a new issue that we've discovered. Most of the time, the problem is the operating system that we're dealing with is not regular, but they're still very helpful to us when it comes to protecting that endpoint.

I would rate their customer server a nine out of ten. I could not give anybody a ten. They are a continuous process improvement company and I'm sure that they are constantly trying to improve every aspect of customer service. That is the attitude that I perceive from that company.

Primarily in the last year, the number one solution clients had, in cases where we replaced it, was probably Sophos. Next, it was CrowdStrike, and then Malwarebytes. The primary reason that these solutions are being replaced is ransomware protection.

Almost every client that I get involved with has been involved in a ransomware case. They've all been successfully hacked and we can place it onto their boxes, clean them up, along with all of the other malware that everyone else missed, no matter who it was. SentinelOne cleans up those systems, brings them to a healthy state, and protects them while we are helping them get over their ransomware event. This gives them the peace of mind that another ransomware event will not occur.

Personally, of the EDR tools, I have worked with Cylance, Carbon Black, and CrowdStrike. I've also worked with legacy antivirus solutions, such as McAfee and Symantec. However, this tool outshines all of them. It has ease of use, provides valuable information, and protects against attack. The autonomous nature of SentinelOne combined with artificial intelligence gives us the protection we cannot experience with any other EDR tool today.

The initial setup is very straightforward. SentinelOne has incredibly helpful information on their help pages. They are probably the fastest company that I know of in the entire EDR space for responding to a client's email or phone call when you need to do something new or complex.

We have covered everything from Citrix networks to more complicated systems that work by utilizing the Amazon and Azure cloud to spin up additional resources and spin down resources. We were able to protect every one of those assets with it. The agent is easy to load and configure and the library allows us to quickly pivot on a new client and get their exclusions in fast enough to not impede business as we're protecting them.

When we were at a point of 50 clients, which is an average of 10,000 endpoints, we needed four analysts using Cylance. When we switched to SentinelOne for that same protection, the 50 clients could be covered by two analysts. We dropped our need for analysts in half.

The average cost of a security incident involving ransomware is a minimum of $50,000 USD, and this is something that SentinelOne can prevent.

The product has a rollback feature, where you can take a machine that's been attacked and partially damaged, and you can roll it back to a previously healthy state. That saves endless hours of system administrators' time rebuilding systems. That alone can reduce the cost of an incident from $50,000 down to $20,000. There is a cost because you still have to determine exposure and other factors with an incident response to determine if the threat actor has taken any data, things like that, but on the damage to the equipment, with the rollback feature and the restoration features built in the SentinelOne, and the fact that it stops everything but the most sinister lateral movements today, just means that an incident never has to occur.

This means that there is a great return on investment for a lot of companies. Another important thing to mention is that they don't lose people. Approximately 60% of businesses that are hit with a ransom attack go out of business within six months. If SentinelOne is preventing those incidents from occurring, that return on investment is worth almost the value of the entire company in some cases.

It is difficult to put an exact number on something like that, but the lack of pain and suffering of the employees of the company, because they didn't have to go through an incident response, and the lack of expense for the company to hire lawyers and professional companies to come in and help them during an incident, as well as their increased insurance costs of having an incident is also another factor.

Overall, it's difficult to judge but it's a true factor in the return on investment of owning SentinelOne and utilizing it to protect your environment.

The pricing is very reasonable. Unfortunately, because it's a cloud-based product, it has a minimum count for licensing, but other than that, I've found their pricing to be incredibly reasonable and competitive with tools that are very similar.

Considering the invaluable nature of SentinelOne's autonomous behavior, I don't believe anyone else can measure up to that. That makes it an incredible bargain when compared to the cost of an incident for any company.

There are organizations such as MITRE and ESET Labs that have been doing testing that is similar to what we did three years ago. We just look at those results for the same truth that we discovered in the beginning, and the product continues to improve its performance.

I have been a proponent of SentinelOne for many years. When I learn about somebody who has been hacked and wants to have protection against problems such as ransomware occurring, this is the one solution that I recommend.

The SentinelOne team is open to suggestions. They listen to the analysts and managers that are using their product and they innovate constantly. The improvements to the SentinelOne agent have enhanced its ability to catch everything and anything that comes in, including the detection of lateral movement attacks, which are the worst-case scenario.

When an unprotected agent penetrates the firewall and attacks a network, that unprotected asset has no protection on it so that the hacker can do whatever they want from that box with no impedance. But, the detection of it attacking from a lateral basis has been improved immensely over the last three years.

The improvement in the exclusions library has been phenomenal to help us get the new systems on the air with the new software. It allows the end-user to almost seamlessly get SentinelOne loaded and operational without impacting their business, which is incredibly helpful.

SentinelOne is working on something right now in the Ranger space that is going to allow us to remotely load endpoints that need the SentinelOne protection through the Ranger portion of the application. This is going to significantly improve the security of all of our clients, whether they be in long-term care or short-term incident response, it will help us protect them better. It's a significant improvement to our ability to protect the client.

Of all the products on the market today, I can say that they are the ones that I trust the absolute most to protect my clients.

I would rate this solution a ten out of ten.

SentinelOne Singularity Complete is an endpoint protection solution that my company deployed on all workstations and servers to protect against ransomware, malware, and other types of infection.

What I like best about SentinelOne Singularity Complete is its web-based admin interface, which allows me to go into the platform, look at the entire organization, particularly all of the sentinels or endpoints, and manage everything from there. For example, if someone is infected, I can manage the whole operation and process from the admin panel.

I also find SentinelOne Singularity Complete beneficial in its interoperability with other SentinelOne solutions and third-party applications. This helps the solution stand out.

The ability of SentinelOne Singularity Complete to ingest and correlate across security solutions is also a great feature.

The solution has not reduced any of the alerts for my company, but I'm happy to see when the alerts come through on the platform. As for the mean time to detect, SentinelOne Singularity Complete helped reduce it by ninety percent.

I noticed the mean time to respond has been reasonably quicker after using SentinelOne Singularity Complete, plus the organizational risk has been reduced.

In terms of quality and maturity, SentinelOne Singularity Complete has been around for a while and is a trusted solution. I have a colleague who works for another organization that was hit with ransomware, and the consulting company working with his team recommended SentinelOne Singularity Complete as one of the changes to implement immediately so from that standpoint, I truly enjoyed hearing that knowing that my company is also a SentinelOne Singularity Complete customer.

As a strategic security partner, I found the solution great, primarily because all of its features work well.

SentinelOne Singularity Complete takes up a lot of memory in Google Chrome, which sometimes causes it to lag, so this is an area for improvement. The solution could be improved by increasing its efficiency within the web browser.

Another area for improvement in SentinelOne Singularity Complete is technical support, particularly the response time when dealing with non-critical issues.

We've been using SentinelOne Singularity Complete for over two years now.

I didn't experience crashing and downtime from SentinelOne Singularity Complete, so I find it stable.

For my company's use, SentinelOne Singularity Complete is great and has no issues scalability-wise.

The technical support provided for SentinelOne Singularity Complete is a seven out of ten because the team takes longer to deal with non-critical support issues. Response time could be faster.

Neutral

My company was looking for a solution encompassing a wide range of protection, and SentinelOne Singularity Complete matched what the company was looking for. The company used another product, particularly Webroot, and then moved to this solution.

Moving to SentinelOne Singularity Complete was my company's decision as it had more features, was more advanced and was more suitable for an enterprise application. Hence, the solution was ultimately a better fit when compared to Webroot.

I was involved in the initial deployment of SentinelOne Singularity Complete, which was very straightforward.

SentinelOne Singularity Complete was implemented in-house. I did it all by myself.

Anytime my company doesn't get infected with ransomware, there's ROI from SentinelOne Singularity Complete, as being infected with ransomware is pretty costly.

I find the licensing cost for SentinelOne Singularity Complete fair.

I've never used the Ranger functionality of SentinelOne Singularity Complete.

In my company, SentinelOne Singularity Complete has a hybrid deployment.

From a maintenance perspective, I have to ensure the solution is working and looks good, but I only have to go in and check occasionally. In SentinelOne Singularity Complete, the upgrade is automated.

My rating for SentinelOne Singularity Complete is nine out of ten.

I'd tell others looking into SentinelOne Singularity Complete that it provides complete protection and has yet to fail my company, so it's a solution that I recommend. I'd tell others to go with SentinelOne Singularity Complete.

My company is a SentinelOne customer.

We use SentinelOne Singularity Complete to protect our environment.

SentinelOne Singularity Complete has helped us reduce the number of alerts we receive. I was attacked three times, and each time I received an alert. There were a lot of good features in SentinelOne that we were not aware of until we contacted them after we were hacked. SentinelOne took the role of fast response protection and took action.

SentinelOne Singularity Complete has freed up our staff's time to work on other tasks and projects. I made many changes to my department this year, including migrating all of my servers from on-premises to the cloud. With Singularity Complete, I was able to protect my cloud servers immediately and shut down my on-premises. I was also able to receive notifications of changes to IP addresses and users, which are common changes that occur during a migration. Sentinel was able to alert me every time there was a change.

In terms of service, SentinelOne has very great service. They respond immediately as soon as we open a ticket. I got attacked last year, and they were able to help me resolve my issues. So I got a fast response. Of course, we paid for it, but in terms of professionalism and support, they were extremely professional, and they have a lot of professional people working for them.

The most valuable feature is the quick response to attacks.

The SentinelOne portal is not user-friendly, which is one of its drawbacks. We have to search for options to disable and enable protection. We have to go through it on our own to find the options we need to add or remove notifications. SentinelOne did not tell us about these options until we encountered problems and had to contact them. We were not well informed. When we first implemented the solution all the options were turned off and we did not know that we had to navigate through and turn on what we required.

The MTTD has room for improvement. I was attacked last year and did not receive an alert from SentinelOne Singularity Complete until 24 hours after the attack occurred.

I have been using SentinelOne Singularity Complete for two years.

SentinelOne Singularity Complete is stable and we have not encountered any issues.

I would rate SentinelOne Singularity Complete's scalability an eight out of ten.

We do not have a support package, so we pay per use, which is expensive. However, they are very professional and follow up well. They took charge immediately, found a solution immediately, and blocked the ransomware attack. They also gave us details on what to do next. Two to three days later, they called my department back and followed up with the system administrator to make sure everything was okay. Overall, I am satisfied with their service.

Neutral

I previously used Microsoft Defender and Sophos. SentinelOne is a much better solution than Defender and has a quicker response time to alerts and attacks than Sophos.

The initial deployment was straightforward. Implementing SentinelOne was not complicated, and more user-friendly than the others.

The deployment was completed by myself and one admin.

SentinelOne Singularity Complete is expensive compared to Microsoft but not Sophos. However, it is worth the price for its quick response and immediate remediation options.

I would rate SentinelOne Singularity Complete nine out of ten. SentinelOne is one of the best security solutions I have worked with. I would rank it in the top three best platforms for security.

SentinelOne Singularity Complete is an aggressive and accurate security solution.

No maintenance is required except for updates that we push out to all end users.

For organizations that want an aggressive security partner, I recommend SentinelOne Singularity Complete.

Although SentinelOne Singularity Complete is expensive, I have no qualms about investing more money in the security of my department and data. I would definitely recommend SentinelOne Singularity Complete. It gives me peace of mind knowing that my data is safe.

We have been growing, but we are still a pretty small team. We have integrated it with our other software, and we are getting logs out of it. We go into threat hunting and do a deep watch. We go in there, see those logs, and make more sense of things. It has been a real help.

In terms of its deployment model, we have private companies. It is mostly on-prem, but each plant is a little bit different. Anything and everything that touches our corporate environment gets it.

For the most part, it gives us time to react by getting things off the network and getting that account locked down for a minute. We can let a member of our team take a look at it and move on from there instead of letting something fly under the radar and letting the incident take place or continue to happen. We can put the spotlight on the incident, make someone take a look at it, and then we can get going.

The integrations I have been working with work great. They do exactly as advertised, and they have been helping me with my threat hunting and seeing what is out there. There are always things lurking in the weeds that you just do not know about, so being able to have that correlation and more insights is always helpful.

Singularity Complete has helped free up our staff for other projects and tasks. It is a small team. I am more of a one-man SOC. A lot of the incidents either come through me or someone else on the team if I am not there for vigilance, so being able to dive down and get an issue resolved quickly is helpful. I can then go back to another incident. Usually, they come in batches, so being able to go to the next one or go back to working on a major project has helped a great bit.

Singularity Complete has not helped to reduce alerts. To my knowledge, it stayed about the same. We have fewer false positives, but there are some other ones that I would rather look into. They are more on the identity side. Now that we have Singularity Identity, I am intrigued by what we will see there in terms of weird logins and other things. Now that we have the integration set up, I will get some alerts from there to go track down.

Singularity Complete has helped reduce our organizational risk. When you get these new tools, you see everything that is wrong, and then you are like, "Oh, man," but at least we are seeing them and fixing them. In that sense, it has helped to reduce risks. I do not have the metrics, but we have been able to tackle some vulnerabilities and issues that have been big known ones.

Singularity Complete would help our organization save on its costs if we were not trying to expand so much. We are into manufacturing, and we grow a lot by mergers and acquisitions, so anywhere we can get security funding is a great point. It has helped us identify some things that we can do without. We can either reduce or eliminate those other tools and cascade down, so overall, it has reduced costs.

The Microsoft integrations are most valuable right now. One that I still have in the testing is putting user accounts into the high risk and letting our policies on that take place, and then have SentinelOne put it into network isolation as well until an incident is resolved.

There could be more integrations with more software. We have been looking at Palos and getting those put into the data lake. If there was a native integration for that, that would help a lot. They can just continue adding more integrations with these big brands and software security products. 

I have been with the company for two years, and it has been there since the time I have been there, so I can only say two years at most.

I would rate it a ten out of ten in terms of stability. It is great in terms of stability and agents working as long as you do your due diligence and you do not leave it there to run just like every other product. If you leave it there with no attendance, it is going to do what it does, but if you are in there, doing your due diligence and making sure things are set, it is great. Auto updates are something I know that was implemented. That has been super helpful, so if you are doing what you need to do, it is a ten out of ten.

I would rate it a ten out of ten in terms of scalability, especially because we have Ranger deployed. If we need to or if we have a merger, we can get them to put SentinelOne on a couple of devices for us and give us creds so that we can deploy to the rest from there in case they cannot get us in the SCCM or whatever else they are using.

Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith before Mitch was even part of our account. I have been working with Keith for a little bit, and he has been super insightful on different things that I did not know the tool could do or quicker ways to do things. Mitch has also been super helpful in getting us set up. 

We just bought Singularity Identity, and Keith, Mitch, and Paul have been there to give us those meetings on what we need. They really understand what our business is, and they look into our console to help us out at times as well. It has been great. I would rate their support a ten out of ten.

Positive

It was already in place when I joined the organization. We run Defender as well. It is like a dual-stack. We have E5 for other reasons, and we use it because it is already there, but our team has gone for SentinelOne. We have had other people, especially the research teams, who want to use their own agent, but we are so comfortable with SentinelOne's abilities and what we have set up to keep us secure that we have looked away from those other SIEMs who want their agent. We have looked away from other software in the realm of MDR that may not work with SentinelOne. It is a staple piece for us that would be a hard buy to remove.

It works great. One thing I wish I had done more in college is hands-on with EDR agents. I went to Purdue for the cybersecurity network engineering major. They had classes and labs for forensics, but one thing we did not get too much hands-on was EDR. I believe they lived in the world of Microsoft for their operations there. Since I have been working here, Singularity Complete has been a great product. We are expanding. We have gone into these other modules and platforms, and we have always had a great experience.

It is a mature solution. It has been here longer than ten years. I graduated from college in 2021 and from high school in 2017. It has been around longer than I have known cyber practices. It is a good one. Always do your research and compare, but it is definitely a top one. I believe it is up there on the Gartner's Quadrants as well. It is up there for a reason.

We will use it more as we get more tools and integrate it. Currently, some of the things are still in beta. I am not leveraging it to its full capability because things are either in testing or we are looking at the software that is going to be connected. From what I have seen and based on the demos and how the beta is going, I have to give it a ten out of ten.

We use SentinelOne Singularity Complete as an endpoint protection solution. It is our primary endpoint protection solution for our workstations and servers for protection from any kind of threats that may appear on those systems.

We have some localized virtual machines that it is running on. We do not have any cloud workloads.

SentinelOne Singularity Complete is pretty good in terms of being able to fine-tune the alerting that you get. It is better than other solutions that are super noisy to the point that it is difficult to drill down. If you get an alert of something that is actionable, it is better than getting one alert and then getting five others right behind it. This solution is pretty good at not being noisy.

Luckily, I do not spend a ton of time with SentinelOne Singularity Complete unless there is an alert or a potential breach, but that just does not happen very often. Email security is the front door of protection, and that takes the brunt of any kind of security concerns. Luckily, most things are not hitting our network right now.

SentinelOne Singularity Complete is pretty good at picking up things that are not necessarily malicious and alerting me that somebody or something is using something that needs attention. That happens instantaneously. It is pretty quick.

SentinelOne Singularity Complete is as fast as we can ask. I can see the alert and get on it. It does not take very long, so I am not sure how we can improve more when it comes to our time to respond. We are a small enterprise. It does not take us too long to respond to things.

Being able to keep track of the endpoints and the data that is available from the endpoints is valuable. We can see the patch levels, whether Windows endpoints are active or inactive, and who is the last user that was logged on. We get a lot of granular information that is valuable even when we are not talking from a security standpoint.

The agent update is not the most intuitive process, but I understand why they do it. We have a pretty vertical 64-bit environment for Windows. That is pretty much all we have, but we get alerts for things like the new Linux endpoint or things that do not apply to us. That is probably the only thing that I do not like. There may be some way to turn that off so that I do not get endpoint update alerts from platforms that are not applicable to our system, enterprise, or network.

We have had it for a couple of years now.

I have not had any issues related to downtime, uptime, or responsiveness of their infrastructure. I have not seen any reports where something was not working the way it was supposed to.

They would far outpace the scale of what we would be looking at.

I contacted their technical support at the very beginning when I was rolling things out, but it was not a major issue. It was just about me getting up to speed with how they do things. I do not have a negative impression of how that interaction went.

SentinelOne is a good partner. I had a few other technical support questions, and they answered them pretty quickly. They were pretty minor things, and they were always pretty quick to respond. 

Positive

We were using another solution previously. It was long ago. We were using Berkeley, which was bought by Alert Logic. The Berkeley product was pretty good, but when they were bought by Alert Logic, I did not like the way they did things. It was complicated. It was not intuitive. Their sales program was a little shady. We got locked into a contract that was not intentional. It was not a great experience. They have a product that is not a direct competitor to SentinelOne. We tried it, and it was super noisy for alerts. If I tried to clear all the alerts in the system, I would not have time for anything else. We were not necessarily looking for it, but because of the platform that we were on, we tried the other offerings that were included in the platform, and it just was not a good fit.

SentinelOne is a much more robust platform than Berkeley or Alert Logic in terms of endpoint protection. In terms of the ability to be innovative, SentinelOne provides tools. If we had stronger security requirements, they have other tools that we could utilize, such as Ranger. 

The portal is cloud-based, but the agents are on-prem.

I was involved in its deployment. I am a one-man IT shop. It was pretty straightforward. You get the agent that you want to install, and there is a code that you put in that locks it to your portal. It installs pretty easily.

It requires very little maintenance. Occasionally, I check to make sure that the agent version is pushed out because that is not automatic. I get to choose when the agent gets pushed out. If there is an update, I update them when I want to.

We did not need any help at all. It was just me. 

We do not put a price on security, but we have to choose between different products that are on the market. We are constantly evaluating other products every year. Endpoint protection is not something with which there is a huge opportunity cost by moving from one vendor to the next. Our security stack is not so integrated with SentinelOne. If, for some reason, they were not the best option, we could move to another option fairly easily. The fact that we are sticking with SentinelOne is a testament that it is not broken. It is still working for us. It gives us good peace of mind about the product line, where it is going, and the protection that it provides.

It is very competitive with other solutions that are on the market. At least the last time we renewed, it was very competitive.

I try to stay abreast of different platforms. I reached out to SentinelOne, and they put me in touch with a reseller, so I went out and found it. 

The biggest thing was how well SentinelOne ranked versus the other platforms. There was also a cost-benefit of a solution like SentinelOne. We thought it would be effective for endpoint protection.

It certainly was a cost-effective solution as compared to some of the other endpoint protection solutions that were available at the time. I would not have gone with SentinelOne if it was not a good value.

It is a very robust platform. It is a great candidate to serve small business environments. They do not target small businesses. They do not market it to small business environments with 50 users or less, but being a little more technically-minded, I wanted something that was enterprise-ready. Even though our environment is small, it was a good fit for us.

It did not require a lot of in-place support from the integrator or the reseller, but they did provide a large amount of presale decision-making help in terms of what I was getting into and what they could provide. That was very helpful. Talking to an integrator or a reseller so that you can put a person to the discussion is helpful.

In terms of integrations, we have looked into some of the integrations, such as with Mimecast. We have had some interest in that, but we have not utilized any of those third-party integrations. We also looked at the possibility of using some things with log management and being able to have a single source of how protected we are across the enterprise, but we have not yet pulled the trigger on anything like that.

Overall, I would rate SentinelOne Singularity Complete a nine out of ten.

It's our main EDR solution on campus for our university. It's the main solution that we deployed to our host throughout the university.

I wasn't here for the initial implementation, however, it was to replace a previous product that we had, so we wanted to move to something cleaner, easier to use, and an overall better product.

Its basic use, which is just an EDR solution for actively hunting and killing threats, is good. It does what we had intended it to do, and that's what it does a great job of.

The main feature, its EDR capabilities, is the most valuable. It is great for security monitoring and blocking when needed. It offers good basic operations of an antivirus solution.

Singularity's ability to ingest and correlate across security solutions is good. It does not ingest as much as it gives out. Right now, for us, there is not any ingesting happening for it right now. We don't have that set up.

The interoperability with other solutions or other third-party applications has been pretty solid. It's pretty standalone by itself. We're exporting a little bit of data from it, however, and we haven't had any issues.

Our mean time to detect is good. I wouldn't have the numbers on that, however, it's relatively quick. From some of the stuff that we've done investigations on, it's within the minute. It responds when it sees something within minutes and runs through its normal process of blocking and then alerting us about whatever was done.

The response comes to us. That's a human response. It's just the detection and alerting system, and then the response falls on us, and that varies depending on workload.

The quality is obviously great. They are mature. They change, they adapt as any security tool would in response to the threats in the threat landscape.

Off the top of my head, I can't think of much that’s wrong with the product. It's a pretty solid tool from top to bottom. I've had some issues with the specific agents, however, we are moving off of that particular OS that we were having issues with. Other than that, it's been a pretty solid tool.

We had a problem on the Singularity side. So for that particular issue, I’m not sure why it didn’t work with the OS, a Windows Server. It was an issue with some of the clients connecting to the console. We’ve been working with them and haven't been able to find out a single cause of failure.

I've been using the solution for a year and a half. 

We haven't had any issues. There is nothing that's noticeable and it's never offline for long periods of time. 

It's pretty scalable. There are a few operating systems that we've had issues with. Other than that, everything else has been pretty scalable.

Technical support is super. They are very helpful and relatively quick to respond. Sometimes they take a little bit to respond, however, it's not super long. 

The company also has good online knowledge and it's pretty helpful. Usually, we'll access the database knowledge first and then go to support. 

Positive

We used CrowdStrike previously.

I was not involved in the initial setup. 

I'm not hands-on. I'm more on the management side. Basically, we make sure that they connect, and I'll handle the management once everything's set up. I'm handling monitoring. Deployment is handled by another team. We have maybe ten team members who manage deployments. 

The maintenance is minimal. It's pretty self-sufficient. We just do normal reviews. 

From my point of view, the deployment is straightforward. 

We use internal teams to handle deployment. 

I'm not sure of the pricing. That's above me. I'm a technical person. It's not my arena.

They also have this feature called Ranger. That one we don't have implemented. That's an extra fee, so we don't have it.

Overall, I'd rate the solution ten out of ten. It's been a pretty solid tool. 

I would probably recommend it over some of the other ones that I've seen only based on the ease of use. It does what it's supposed to do. It's been relatively fast and is also pretty complete from what we've seen. The product is not very difficult to learn.