SentinelOne Singularity Complete Reviews

We use SentinelOne Singularity Complete for the EDR piece, and we have it installed everywhere.

Singularity Complete works well with other SentinelOne solutions. We must make sure to whitelist the right binary with other tools, and that is all.

The ability to ingest and correlate data across our security operations is good. We can send all of the events to our SIEM system, or we can use Singularity Complete's built-in SIEM functionality. I believe the retention period is 14 days by default, but we purchased the additional package that allows us to store data for longer.

Ranger is a great tool that lets us see what's on our network which is extremely important. It pings other devices on the network and tells us what kind of devices they are. We're big fans of Ranger!

Ranger does not require any new agents, hardware, or network changes. It automatically starts mapping out the network, which is great for us.

Ranger helps prevent vulnerable devices from becoming compromised by alerting us to their presence. This allows us to proactively install SentinelOne on these devices, which is a very helpful tool.

SentinelOne Singularity Complete has helped improve our organization by preventing hacks and providing us with visibility into our devices through the Deep Visibility plugin that we have enabled.

It has reduced the number of alerts we receive by 80 percent. We spent the first six months tuning the workflow of different admins and users, and after that, we only received alerts that required action.

It has helped free up our staff to work on other projects and tasks. They now only receive actionable alerts, without any false positives, which saves them a few hours per week.

Singularity Complete has reduced our MTTD by 40 percent.

Singularity Complete has helped reduce our MTTR. We are alerted right away and we can access the dashboard and respond from there quickly.

I like the centralized management with the web dashboard. It allows me to quickly view incidents and see what's happening in a well-organized way. I can also easily query different points.

SentinelOne should include Ranger Pro out of the box with Singularity Complete.

I have been using SentinelOne Singularity Complete for one and a half years.

We have run SentinelOne Singularity Complete on many different machines without any stability issues.

SentinelOne Singularity Complete is scalable.

We've had nothing but fantastic things to say about the support. Our technical account manager is great, and the support staff has been very helpful. We've also been onboarded with SentinelOne Singularity Complete, and everyone from the account manager all the way down to the support engineer has been excellent.

Positive

We replaced Symantec Endpoint Security Complete with SentinelOne Singularity Complete to improve our security posture because Symantec was outdated.

The initial setup was straightforward and required six people for deployment, which took a few weeks to complete. Some teams took a little longer to figure out their deployment, but we deployed the whole system enterprise-wide within a month or two.

I would rate SentinelOne Singularity Complete nine out of ten.

SentinelOne Singularity Complete is a mature solution.

We have deployed SentinelOne Singularity Complete across multiple locations, departments, and operating systems, including Windows, Linux, and Mac. We have around one thousand endpoints.

The only maintenance required is the package updates that are released to keep the solution up to date. The cloud version is automatically updated by SentinelOne support, which manages it. The agents themselves must be updated manually which I do by clicking on them.

I recommend completing a POC to ensure SentinelOne Singularity Complete is a good fit before moving forward.

We use SentinelOne Singularity Complete for our endpoint security.

The visibility that SentinelOne Singularity Complete provides throughout our organization is good.

SentinelOne Singularity Complete's capability to intake and correlate across our security solutions is great. As long as we have configured everything correctly and are monitoring the logs to respond to potential threats, we have the assurance that the threats are being identified and thwarted. A year ago, we faced a malicious attack that was detected and halted by SentinelOne EDR, which played a pivotal role in saving me.

SentinelOne Singularity Complete has certainly helped reduce the number of alerts we were receiving. Previously, I was using McAfee, and I had numerous threats and malware present in my environment that were only detected by SentinelOne Singularity Complete. This assistance facilitated the remediation of those threats and subsequently led to a decrease in security alerts.

SentinelOne Singularity Complete has saved us time by identifying the threats in real-time saving us long investigation times.

SentinelOne Singularity Complete's MTTD is immediate.

The MTTR is good.

The most valuable feature is the automatic remediation.

The reporting dashboards require improvement. Currently, they lack customization options, preventing me from generating a summarized executive report for management. 

SentinelOne's customer support is sluggish and frequently fails to deliver sufficient assistance. The quality of after-sales support is also subpar and requires enhancement. The support is not meeting the expected standards, and as a result, I am feeling dissatisfied.

I have been using SentinelOne Singularity Complete for one and a half years.

SentinelOne Singularity Complete is stable.

The customer service and support are unsatisfactory. I have been attempting to initiate the MDR services and have reached out to my account representative at SentinelOne for three months now, with no results. I am disappointed that I am unable to integrate any details into my environment, which would allow me to present information on a monthly and quarterly basis. I require this information to assess the performance with my MDR representative, but these matters are not progressing. I feel deceived.

Negative

I previously used McAfee but it was not able to detect some of the malware threats that SentinelOne Singularity Complete does.

The initial setup is straightforward as long as we are not dealing with legacy systems. In the manufacturing industry, many systems utilize older operating systems like Windows 2000, which run traditional applications that cannot be removed. Deploying on Unix is also challenging, whereas Windows Ten is straightforward.

We deploy in large manufacturing environments and there were around 80 people involved in the deployments.

The implementation was completed by the SentinelOne team.

SentinelOne Singularity Complete can be expensive for the SMB market but is suitable for enterprise-level organizations. The service provided by SentinelOne is not up to par with the cost we are paying.

I carried out a Proof of Concept with several Endpoint Detection and Response solutions, including CrowdStrike, Trend Micro, and VMware. However, none of them were able to meet my requirements in the same way that SentinelOne Singularity Complete does.

I would rate SentinelOne Singularity Complete a six out of ten.

Currently, I have not yet completed the integration with third-party tools. However, I am utilizing the Sentinel logs as inputs for my Security Operations Center services, and I am gaining comprehensive visibility from this approach.

We primarily use the solution as an antivirus and also as a network control with built-in policies regarding device control. 

The product is a lighter client. Our previous solution ran heavy on the workstations and caused performance issues. This is lightweight and doesn't take up system resources. 

You can use the solution right out of the box. It's ready to go with baseline policies and is good to use without any changes. It's only gotten better since we've added custom rules. 

It's simple to use and intuitive. It gives you good visibility and shows what is going on. 

The product works well with other SentinelOne solutions and third-party tools. It's pretty seamless. They make it pretty easy to integrate with other products and you can pull data pretty easily from the other solutions. 

The solution's ability to ingest and correlate across our security solutions is excellent. It has allowed us to blend data from another product we own. 

It's helped us consolidate our other security solutions.

The product provides network and asset visibility. The Ranger piece is probably one of the best items. We have other solutions for asset management, yet none is never 100%. With Ranger, we really get that visibility we need. Having Ranger built into one client and being easy to use has been perfect. It helps us prevent vulnerable devices from being compromised. We've discovered a few assets within our organization we were not managing fully and Ranger has helped us secure our environment just that little bit more. 

There are fewer complaints from users when scans are running. The previous solution just used up so many resources. This product runs seamlessly in the background and we know it's running since we get triggers on alerts that are legitimate catches. SentinelOne does a good job at detecting. It's reduced our alerts by 25%.

The product has helped to free up our staff for other projects and tasks. It's freed around 50% of their time. 

It's reduced our company's mean time to detect by 40% or more. It's also drastically improved the mean time to respond. We don't have to worry about false positives. We know when we get an alert that it's legitimate, and we need to act on it. That's improved by about 40% to 50%

The biggest thing for me in terms of improvements is the online console. There are frequent updates, and sometimes we'll get a little agitated getting signed in. However, on the product itself, I would not recommend any changes.

I've used the solution for a little over a year.

The solution is very stable. Our old solution required babysitting to make sure everything was running correctly.

Pretty much everybody in the company uses the solution. We have 1,300 deployed agents and ten administrators. 

The solution is absolutely scalable. 

I have not had to use technical support.

We previously used Sophos. The biggest reason for the switch to SentinelOne was the system resources that were used. Whenever it would kick in, I would get tickets related to machine performance. 

The console is on the cloud, however, the devices are on-premises. The initial setup was very straightforward. Overall, it was fairly quick. We had more trouble getting the older product uninstalled than SentinelOne installed. We did the implementation slowly based on the business requirements. We deployed it over the course of a month. 

The company does a good job with training and keeping its documentation up to date.

It does not require much maintenance. Every now and then we might have one or two false positives.

We've seen a great ROI on the product. Obviously, we're still within our contract. That said, we've definitely seen a ROI. We've had a couple of incidents where something wouldn't have been detected previously.

The solution is fairly priced for what you get. 

We're a customer and end-user.

They do an excellent job at remaining innovative - including with their detection engines and everything involved in their product. They are doing an excellent job compared to everyone else.

SentinelOne has not been around for many years - yet the product is ahead of its time.

With any solution, I'd advise doing a proof of concept first. After that, I would not shy away from fully deploying this solution.

I'd rate the solution eight out of ten. The only thing that would improve the product is reducing the online console updates. 

We use SentinelOne Singularity Complete to manage incidents that come in. 

We wanted a solution that could help protect all of our endpoints. SentinelOne Singularity Complete is on all of our servers, and all of our endpoints, to protect against threats to the university.

SentinelOne Singularity Complete has aided our organization by offering a centralized platform for comprehensive visibility. It has enabled us to conveniently monitor all threats and manage our devices through the antivirus, all within a single interface.

SentinelOne Singularity Complete has certainly reduced the number of alerts over the past two years in my experience. We receive very few alerts now, which is excellent.

It has helped us free up our time to focus on other tasks. The solution is very helpful for configuring various exclusions. This ensures that the alerts we do receive, which are false positives, will not pester us in the future. This definitely provides us with more freedom and time to work on other matters.

Singularity Complete has helped reduce our MTTD and our MTTR, which is now just a few minutes after detection.

It has helped our organization save costs.

Singularity has certainly reduced the risk for our organization. With its installation across all endpoints and servers, we are confident that it will effectively protect us against malware or intrusions attempting to breach our environment.

I find the application inventory feature to be extremely useful. We utilize GreenMile for MAC management, and it's not as straightforward to locate the inventory of the applications installed on our computers. As a result, I have been using the application inventory feature more frequently to accurately identify the programs installed on each machine.

One aspect to consider is the SentinelOne network firewall they have in place. I believe they implemented it approximately a year ago. Initially, we faced challenges during the setup phase, which consumed a considerable amount of time. Although the SentinelOne firewall seems to offer potential benefits, in reality, it hasn't proven to be very helpful. While the idea behind it appears promising, I think SentinelOne should consider removing it.

I have been using SentinelOne Singularity Complete for almost two years.

Singularity Complete is stable and I have not seen any downtime.

We don't possess as many endpoints in comparison to, I suppose, other companies and universities. However, I believe that if we were to double them today, scaling Singularity Complete would become quite effortless.

The times I've contacted customer support, it has been really good. There was only one instance when the support was very poor. However, after my concern was escalated to a supervisor or someone on the management team, my issue was resolved. So, I believe that was the only occurrence out of numerous customer interactions.

Positive

We previously used ESET. 

I would rate SentinelOne Singularity Complete a nine out of ten.

We currently only have a couple of integrations with Singularity Complete. I believe there is potential for more integration. As of now, we have only installed two apps that integrate with Singularity Complete.

No maintenance is required from our end.

SentinelOne is excellent as a strategic security partner. There have been numerous advancements, and since I began using the platform two years ago, they have undergone substantial changes. They have introduced many new features, and I have witnessed significant company growth over the past two years.

I suggest examining the various features available in SentinelOne's complete version. We have experienced numerous advantages with it. Often, when SentinelOne introduces new features, we don't notice them until they are fully developed. It's beneficial to explore some of the new features that are in beta. This allows us to experiment with them and assess how they can enhance our environment.

In most cases, the product is used as an XDR or MDR for our customers internally as well. It is used for us to provide some customers with a light SOC service so we could also manage that solution. So as an example, if they don't have dedicated resources to look or monitor it offers that ability for them to do the monitoring for you or for some customers. That is very handy. But most of the time, we use it as an MDR XDR solution for our customers.

We mostly provide customers with MSSP services. We do not resell it as a standalone.

The ease of use and has some integrations within their marketplace. Those come in handy. The GUI is really easy to use.

The storyboarding gives you a play-by-play of how an instance or alert came to be.

Some of the automation tools are really good. 

Singularity's ability to ingest and correlate across our security solutions is great. I don't see a platform that does it better. At least from an MDR standpoint. It really is a central tool to ingest that data to begin with and correlate and then it's pushed out other solutions like Splunk or other solutions.

Singularity has helped reduce alerts. The automation tools have been able to lower the number of alerts. We desensitized alerts as there are too many of them. Sentinel One has helped repair it with our team to do that. Just the ability for the automation tools to be in use has been really helpful.

Singularity has helped free up our staff for other projects. The automation tools have really helped there.

Our security team is about ten people. Two people no longer have to worry about anything. We've saved about 20% to 30% of our labor, our staff. 

Singularity helped reduce our organization's mean time to detect. We're able to detect or even dive in and look for issues. We have the freedom to look and inspect. We're proactive now.

Our mean time to respond is good. It helped us fill operational procedures.

Singularity helped save costs. We've saved in terms of operational costs or even salary in terms of time-savings. We didn't save on platform to platform, yet we saved on time. 

It's helped us reduce organizational risk. We're able to monitor our networks better.

They are probably the most mature product at the moment. For the price point, we're getting a good middle ground of price and value. 

I would hope that they would increase their prebuilt migrations. As an example, they have one Active Directory in Azure Cloud, which is really good. If they can expand that to other pretty well-known software, some platforms, that'd be great. What they have now is good for some of the key players like Azure, Google, and Splunk. I would just like to see that being expanded.

We'd like to have a network map or scan to cover network security. That would be good to have.

I've used the solution for five to six years. 

The stability is great. I'd rate the stability nine out of ten. They are never really down. It's usually up and running. 

The solution is very scalable and very easy to scale. 

Every time we have an issue, we get somebody who knows the product and can talk us through it. We can resolve issues pretty quickly. 

Positive

We had used Crowdstrike and Trend Micro a bit. 

We first switched to Sentinel One based on an audit. It was a next-generation antivirus. There are new options on the market now. We continue to use it due to the fact that are always improving their offering and I don't see a better option on the market.

I was part of the deployment. The initial setup is pretty straightforward. 

We have three people involved in the deployment of the product. 

There isn't too much maintenance. It just works. 

We did use a consultant to assist with deployments in the past. At this point, we just do it ourselves. 

The pricing is good. They are in line with the market.

We looked into Crowdstrike, Carbon Black, and Microsoft.

In terms of Ranger, I've used it. I have not used it recently. I'm actually trying to get back into and play with that again.

Sentinel One is good as a strategic security partner. The platform is great and there are a lot of features. Using their managed service really does help. We can partner with them to provide that service to our customers. 

I'd rate the solution ten out of ten. 

I'd advise others considering the solution to get with a good MSP or MSSP. Users should try the complete version and all the features to find out about the entire system. Get the higher feature set and go down from there. I'd also advise at first new users get a good MSP to work through the initial installation process. 

SentinelOne Singularity Complete offers a ransomware warranty. In the event that any customer is attacked or falls victim to ransomware, they provide compensation of approximately one million dollars. Additionally, they offer 24-hour version monitoring, which allows them to continuously monitor the customer's environment. This monitoring helps them identify the source of any issues or attacks. They conduct thorough investigations to ensure everything is checked properly. Furthermore, they provide threat analysis reports.

SentinelOne Singularity Complete can ingest and correlate data across security solutions. It monitors the entire environment and accesses it in case of any incidents. It performs quarantining and provides detailed information to the customer about the origin of the incident.

It helped us consolidate our security solutions.

SentinelOne Singularity Complete helps reduce false alerts by 60 percent. It has also reduced our MTTD to 60 to 90 seconds.

Our MTTR has been reduced to 40 seconds.

SentinelOne Singularity Complete has saved us costs by preventing ransom attacks that could have cost us millions of dollars in the future.

SentinelOne Singularity Complete has helped reduce our organization's risks by 90 percent.

The most valuable features are forensic investigation and ransomware prevention.

The channel policy has room for improvement.

I have been using SentinelOne Singularity Complete for five years.

It is stable.

SentinelOne Singularity Complete is scalable.

The technical support is good.

Positive

SentinelOne Singularity Complete meets all enterprise requirements and is priced accordingly.

I would rate SentinelOne Singularity Complete an eight out of ten. They are a market leader and have been established for a significant period. Additionally, their MITRE ATT&CK reports are quite helpful.

SentinelOne Singularity Complete agent is light and easy to deploy.

SentinelOne Singularity Complete is a mature product that has been in the market since 2011, and the company is well aware of what to do and what not to do.

SentinelOne, as a strategic security partner, is satisfactory.

I recommend SentinelOne Singularity Complete for enterprise organizations with a sufficient budget to invest in their security.

We use Singularity Complete as our EDR software. It's replacing our old antivirus solution. It covers about 80 endpoints. 

SentinelOne has improved the overall security posture of the firm without creating a lot of hassle for our end-users. Everything is a bit more secure. We think Singularity Complete has helped us reduce our organizational risks. 

SentinelOne detects threats automatically and performs the remediation itself, so we don't need to constantly look at the logs. It reduces the meantime to respond because it automatically responds to the detected threats.

We started using SentinelOne Singularity at the start of this year, so it has been nearly seven months.

I have had no stability issues so far. 

We only started using it at the beginning of this year, so the number of users has stayed the same. I have no experience scaling it up, but it's easy to add more devices to the platform. I don't foresee having any problems with scalability.

We receive technical support from our partner, so I have no experience with SentinelOne support. 

We previously used Bitdefender as our antivirus solution. We switched to SentinelOne because we wanted to improve the overall security of our endpoints. SentinelOne offers more advanced and comprehensive protection than a traditional antivirus solution.  

We contracted with a partner to deploy SentinelOne, so I wasn't involved in the deployment. Our partner also handles the maintenance.

SentinelOne is more expensive than our previous tool, but we're hoping to see a return by saving money on recovering from some kind of incident.

I rate Singularity Complete a seven out of ten for affordability. It's more expensive than our previous solution, but it does its job well. At the same time, there is some room for improvement. Cheaper is always better.

Though Microsoft's solution was suggested, we only seriously considered SentinelOne. That was the one that stood out during research. Also, I heard from my peers that it was the best one, so I didn't look at other options.

I rate SentinelOne Singularity Complete a nine out of ten. I recommend it. SentinelOne works as advertised. It's an innovative solution, but it's hard for me to compare it to other products because I don't have much security expertise. It's a mature solution that has no bugs that I've experienced. I have confidence in it.

We primarily use it the same way we would use Bitdefender. It's for security.

When it comes to security, the telemetry, the information that you get from the EDR part of it, and the ability to be able to parse it and use it is great. I really like their platform. You're able to go in and do some of the research and study. If there's an incident response needed, you can handle it with SentinelOne. That's what I really like about it.

It's just as good, if not better, than Bitdefender. The one thing I do like more about SentinelOne is working with their tech support. It's really easy to get to them and easy to work with them. 

Their platform is really easy to work with. It's easy to navigate and use. 

I really haven't done enough to really see any improvements. It really has all the telemetry markers that I look for. 

I just started using the solution. I've used it for five or six months. 

The scalability is very good. I'd rate it nine out of ten. It can expand well. 

We have about ten people, admins, who are on the solution. 

Technical support has been great. They are helpful and responsive. I've only used them for onboarding assistance. I've never had an issue I needed help troubleshooting with.

I've also used Bitdefender. I didn't stop liking Bitdefender. I love Bitdefender. I have nothing against Bitdefender. The only reason I did move to this product is due to the SOC that I work with. Bitdefender doesn't work with the stock that I use as well as SentinelOne does. SentinelOne also offers better support. Bitdefender's platform can be a bit more cumbersome to try to get through in terms of getting your agents to install, for example. SentinelOne is very simple. 

The initial setup is very easy. I'd rate the ease of implementation ten out of ten. 

There is one person that handles maintenance on the solution. That would be me.

There are a couple of different solutions that they offer. The one I use is $6 a month per device. Some are $4 and there are some that are more than that, and those offer an MDR part, which is the managed detection and response. 

I'm a partner.

To anyone using any of these MDR-type scenarios, one of the things they need to recognize with SentinelOne is that, only looking at SentinelOne telemetry, when it comes to the stock solution that they offer, it's not a true SOC. It is an internal SOC solution. That's why it's an MDR. So they're only looking at what their solution finds. If their solution finds ransomware and stops it, then you're only looking at that telemetry. That's why I offer an outside external stock since the external stock is looking at everything. If you have one device that has something on it or something with nothing on it, it's going to see it all. That's the big difference between an internal SOC as opposed to an external SOC.

I'd rate the solution ten out of ten.