SentinelOne Singularity Complete Reviews

The primary use case for us is to use the lightweight SentinelOne agent on our endpoints. Our previous vendor's agent was heavier, which caused performance issues when scanning our systems. We were impressed with how lightweight the SentinelOne agent is and how few resources it consumes. We also use it for some of our infrastructure, which includes machines with limited resources. We wanted to find a solution that would not impact the performance of these machines.

SentinelOne Singularity Complete has streamlined the mitigation process and the time it takes to analyze and understand whether I have a true positive or a false positive. This has definitely saved me some time. The rollback feature is also a nice addition. Previously, our old solution would link out to services like VirusTotal, but it was difficult to follow these links to determine if an alert was a true positive or a false positive. For example, an alert might be labeled as a potentially unwanted application, which might not be as critical as a true positive. SentinelOne has made it easier to determine the severity of an alert. I have also noticed that SentinelOne has cut down on the number of false alerts. Our old solution would alert us to things like Chrome browser updates, which would download and make registry changes. With SentinelOne I have only encountered one alert that I didn't need to worry about.

We have definitely saved a lot of time. We had to spend some time setting up the environment correctly, scaling up the protections, and setting any exemptions. After that, the most I need to do is troubleshoot issues that are not related to SentinelOne, such as removing the SentinelOne agent if I need to troubleshoot another issue on an end-user device. Application updates, such as when a new installer is released, are the only other times I need to access SentinelOne, besides when I need to review an incident.

It has helped us reduce our MTTD. We are notified of threats quickly, and being able to see the threat on our dashboard has simplified the process. Once a threat is identified and I am on the screen, I can click once to view the visibility and see if the threat is anywhere else on our network. This is fantastic.

SentinelOne Singularity Complete has helped us reduce our MTTR.

Although it is difficult to quantify the direct financial savings of SentinelOne Singularity Complete, we have saved money indirectly through time saved.

Visibility is one of the most valuable features of SentinelOne Singularity Complete. It does not directly replace a dedicated SIM solution, but it works well for our environment and gives us the visibility into our systems that we need.

I appreciate that it is easy to review incidents that have been detected by the behavioral AI or the SentinelOne Cloud. From the notification we can click into the incident to start reviewing, it is just a few clicks. I have all the data in a single pane, and I can pivot to other sources of information, such as VirusTotal, with a single click. I can also hunt for the incident on the network with a single click. This makes things much easier and saves me time from having to review logs.

One way to improve and get additional benefits would be for SentinelOne to host the updated installer files for us, rather than us having to download and host them ourselves. This could be done in cloud storage or through our mobile device management platform. When they release a new package, whether it's an early release or a general release, I believe they could provide more value by hosting those packages directly. Currently, when they release a new package, I get notified, which is great. However, I then have to go to the portal, download the package, and replace the package that we have posted on our own cloud storage. This is time-consuming. If they could simply provide me with a link to the latest general release installer, that would be fantastic. Even if the link changes, I would only need to change the URL in our cloud storage. This would save me a lot of time.

I have been using SentinelOne Singularity Complete for five months.

I keep the central tab open in my browser. If I click Sign in instead of being signed in, the page refreshes, and I have to sign in again. I think this was just a session token expiring. I have not experienced any stability issues with SentinelOne Singularity Complete, such as crashing or downtime.

SentinelOne Singularity Complete is scalable to our infrastructure and endpoints. Once we figured out the deployment hurdle for Windows and Mac, we were able to push it out to all of our endpoints without any problems. I can break out devices into different sites and groups, and some of those groups can be dynamic. For example, if I'm looking for a Mac computer versus a Windows computer, I can just click on the group and see all of them there. I can also add tags for anything, such as the OS version or if the person might be a specific risk. These are non-relational attributes and values that we can set, so we can define whatever schema we want. It's fantastic.

The technical support team was quick to answer my question and their answer was precise. I didn't have to go back and forth with them or explain things multiple times. They gave me exactly what I needed.

Positive

We previously used BitDefender and Malwarebytes. SentinelOne Singularity Complete was priced similarly, and we felt that it had better support. When we had a support issue, it was answered and resolved quickly. Additionally, the visibility and ability to traverse the logs of all the other devices in our network were invaluable. This allowed us to see if a threat might be present elsewhere in our network. This is what ultimately led us to choose the complete solution over the other SKUs that they offer.

SentinelOne Singularity Complete has a lightweight agent. Additionally, some of our servers are running older operating systems. The agents from our previous vendor did not work well with these older systems. I specifically looked for a new solution that would not be a watered-down solution and would function across our legacy architectures as well as our current modern setup.

Another benefit of the Singularity Complete solution is the increased visibility it provides. We are able to collect data on endpoints that are connecting to specific IP addresses or installing specific files with similar hashes. This allows us to see how far a threat has propagated through the network or if anyone else has it installed. This is something that we could not do with our previous solution.

We use Windows and Mac computers. Deploying SentinelOne on Windows was fairly easy. We were able to do it through our remote management solution. The installation was straightforward and simple. The most difficult part of the process was that the device had to reboot in order for SentinelOne to connect to the visibility service and bring everything online.

Deploying SentinelOne on Mac was a bit different. This is primarily due to the way the macOS operating system works. We need to grant specific privacy permissions to applications in order for them to have full disk access or screen recording capabilities. We found that if we installed SentinelOne on the user profile of a Mac computer, the user's administrator could remove it. This is not ideal, so we had to go back to the drawing board and deploy SentinelOne through our MDM solution.

The biggest headache was that, in order to deploy SentinelOne through MDM so that users did not have to grant privileges to the application, we needed to create a Privacy Preferences Policy Control profile with the specific permissions granted for the SentinelOne bundle ID. We then pushed this profile out to all users. Once we did this, the installation was seamless.

A few colleagues and I completed the implementation in-house.

We have seen a return on investment in the form of time savings. We used to spend more time on incidents, but now we can quickly triage them and move on to other things. This has freed up our time so that we can focus on more important tasks.

We did receive a competitive price for SentinelOne Singularity Complete. However, I believe the retail pricing, or MSRP, is a bit high. I hope we can get the same competitive pricing through our reseller when it comes time to renew. I still believe there are benefits to the solution, even if we had to pay the list price. However, I think they could be more competitive with their upfront pricing.

I would rate SentinelOne Singularity Complete eight out of ten. The room for improvement is to add some additional features, such as Ranger, which they sell separately. I see a lot of value in Ranger, and I wish it was included with the complete purchase.

We do not have any direct plugins for SentinelOne Singularity Complete, such as Ranger. Ranger is an add-on that I believe can be purchased through SentinelOne to expand our visibility. We do not have that, and I wish it was included because there are quite a few nice features that I would hope to see eventually included or trickled down to the complete solution. I feel like those are just a few other cherries on top that would really put this package over the top. One of the struggles I have in a Mac environment is creating a custom application creating the Privacy Preferences Policy Control profile and setting everything correctly so that users do not need to interact with the application when it is pushed to them. SentinelOne has clear documentation and works with a few MDM vendors that have documentation already published. So when we were running a POC for a few of these vendors, it was very easy to get that set up, which is not something I can say for other applications.

SentinelOne Singularity Complete is an intuitive product. I found the getting started guide and active preparation checklist to be very helpful. The checklist is well-documented and comprehensive, and it covers everything from the initial purchase to GoLive. The support team was also able to answer any questions I had about navigating the application. The interface is mature and user-friendly. I have not encountered any major issues so far. Overall, I am very happy with SentinelOne Singularity Complete.

SentinelOne Singularity Complete is definitely valuable as a strategic security partner. SentinelOne Singularity Complete was our top choice, and we are happy with it. I would definitely recommend it to my colleagues if they were looking for a solution for their company.

Maintenance is only required when the vendor releases a new general access version of the installer. I need to download the new version, upload it to our servers, and make sure it deploys successfully to our machines. This is the extent of my maintenance responsibilities. I do not need to directly interact with the application itself.

I would recommend that people evaluating SentinelOne Singularity Complete try it out to see if it is right for their environment. SentinelOne offers a trial that can be set up for their environment. When an organization purchases the product, they will flip a switch and there is no need to set anything else up. This was beneficial for us because we did not have to waste time setting up and deploying the product to a few devices in our environment only to have to do it again after we purchased it. I would also recommend engaging with the resources that SentinelOne provides to get a good understanding of the product. We can tweak the settings and see how it responds to different threats. If organizations have any specific needs, they can talk to an engineer during the trial. This was helpful for us because the engineer was able to make changes to the settings to meet our needs. Overall, I would recommend taking a look at SentinelOne Singularity Complete. I was initially overwhelmed by the different SKU offerings, but I was able to work with sales to find the best package for our needs. The SentinelOne team has been very helpful.

This is our main endpoint and detection response platform. 

It's our antivirus for all of our endpoints, including workstation servers, Linux Windows, Macs, et cetera. We're also deploying it to some of our mobile endpoints as well. We also do incident threat hunting here so that if we see an incident in our environment, we can use it to hunt down that incident and try to get a better analysis of it. We're using it to scan our active directory environment. 

We just wanted a better antivirus. It fixed a lot of problems that we were facing.

We get a lot of benefits from them, including its ease of use. We don't have to really go digging or spend hours a day trying to configure something. 

They have a really good knowledge base. That eliminates a lot of the time having to do manual research. The time it cuts down is great. It removes a lot of time from doing some of these manual and tedious tasks.

Their basic endpoint and detection platform is pretty much their bread and butter. The features that it comes with get a lot of love. You can add custom solutions, rules, et cetera. 

The mobile device management platform is also really good.

They have a lot of integrations with a lot of common platforms that we use. We integrate them with three or four other platforms including data analysis platforms. We haven't really come across too many instances where we had to create custom APIs for them. 

Our impressions of the solution's ability to ingest correlated data across our security solutions are good. They do it really well. They tend to take a lot of the data that they ingest and do a really good job showing you exactly what you need to do or utilizing that data the better way than just receiving it and then manually parsing it. 

We can consolidate our security solutions. It's nice. We have a lot of our security solutions right in the platform itself. They don't offer everything that we need as a security team, yet they do offer a lot. We've been acquiring more of their products as the years go on.

We use the Ranger functionality. That was something we acquired a little over a year ago, and we had quite a lot of endpoints in there, and we actually reduced that number down to under 20 recently. So we're working our way through it, and it's made a lot of progress in our environment.

It provides network and asset visibility for us. Ranger scans our network. It does a really good job of identifying that. In correlation with some of our other network tools, it does a really good job of evaluating what's out there and also being able to provide a proper review and analysis of those endpoints.

We like that Ranger requires no new agents, hardware, or network changes. It's actually really nice. Every time we want to do something that involves the installation of an agent, we have to put in a change request, and we have to wait for the proper easy to improve it. The nice thing about it was we just alerted a couple of teams. We were going to do some scans, and that was it. We've never had any issues. Agentless is definitely the way we've been trying to go moving forward.

We have more insight into our environment. While it doesn't cut down on alerts, we gain more visibility.

The solution, on average, saves us a couple of days' worth of time in total.

It's helped reduce our company's mean time to detect. In correlation with the SOC, we've seen quick alert times. We get an alert almost immediately after an incident.

It also improved the mean time to respond. It does depend on the situation.

From the standpoint of having to suffer through an attack, the solution has saved money in saving us a potential loss. We're paying for the product. The savings are all hypothetical numbers, however, we are definitely saving money. It's helped us reduce organizational risk. We were in bad shape before. We're looking a lot better now. 

The grouping feature needs improvement. There are many times I've wanted to do blacklisting or exclusions for specific people in a group, however, I don't want to remove them from the group itself. 

I'd like to see an auto-update feature. 

I've been using the solution for about over three years. I've been dedicated to it only for a year or two.

They are pretty stable. The company is expanding at a good rate and they are releasing new features to maintain the stability effectively.

We have almost 3,000 endpoints. We have a spike of 500 to 600 endpoints in the summer to December season. We are primarily Windows and also have about 200 Linux endpoints. They are all deployed across the same organization. 

Scaling is flexible. They do a really good job.

Technical support is helpful. Sometimes Level One support may not be the greatest, however, you can push to someone higher. Issues are always resolved. 

Positive

I don't have any personal experience working with other solutions. 

We are at about 98% deployment. There are endpoints that pop up that don't have the agent to get it, however, we're past the deployment phase or past the initial configuration phase. It's all just maintaining and tweaking, and as new features come out, we adjust.

I wasn't here for the initial deployment process. I've done a lot of configurations for new features that they've implemented.

Our team does general maintenance. They do a really good job of giving you the information you need to troubleshoot. Their knowledge base is really good. 

We've definitely seen an ROI. I'm not sure where we would be without it right now. 

The pricing is fair. It's not cheap, nor is it expensive.

The solution seems to be quite innovative. They are coming out with network products. Every month we have a webinar on new features coming out.

The quality and maturity of the solution are both great. The stuff they give us is really detailed.

There are instances of the solution on the cloud, however, all the endpoints are on-premises. 

I'm pretty satisfied with the product as a security partner. I'm happy with where we are with them. 

This is a great product. If a company is unhappy with its current EDR, SentinelOne is a good choice. They are acquiring a lot of companies and solutions to add to their roster in order to provide a more centralized platform.

I'd rate the solution nine out of ten. It's going to be a good one-stop-shop and I enjoy working with them.

We use it for endpoint security for all of the systems in our environment. We have servers and workstations. We have macOS and Linux operating systems, and we are using it as an EDR/endpoint protection platform.

There is a lot of improvement from a security maturity perspective. Even though we have a very reputable and well-known SIEM, one of our go-to applications in our environment is SentinelOne. On a daily basis, almost all my staff or my analysts use it and operate it every day. It gives us a lot of information and a lot of data about what is going on. In addition to the detections, we are able to use and leverage Binary Vault. We could also use Remote Script Orchestration, which is an add-on that we could add to the platform. It allows us other functionalities that we would not normally have with another product in the same category. It allows us to run scripts on endpoints remotely out of the SentinelOne administrative GUI, which we use for all kinds of purposes. It has improved our abilities significantly in what we can do.

We have visibility into all our systems. We have visibility into malware or any suspicious activities that are occurring. We have the ability to quarantine systems based on the risks. If there is something going on, we have the ability to do that. We can also run remote scripts on systems, and we can control certain types of devices such as USB access. We have the ability to control what people can do with USBs. That is another functionality we use.

Most traditional antivirus platforms are very basic in terms of how you add exclusions. Usually, you completely exclude an application from detection. They do not provide you with various modes or various levels of visibility into an application. SentinelOne provides different levels of visibility, so you can have a level that has some visibility and does not completely make the application invisible to SentinelOne. It is the first platform that I have ever worked on with such capability. Instead of just a binary exclusion on or exclusion off, they provide different interoperability modes. There are five interoperability modes. Some are performance-focused, and some are visibility-focused. They allow you to select the mode that will give you the best balance of visibility and performance depending on the application. It is very handy. Most endpoint security platforms, antivirus, and EDRs are binary. You apply the exclusion and have zero visibility into what that particular application is doing in your environment. With SentinelOne, you can implicitly trust, or you have the ability to say that you trust it, but you want to have an eye on it if anything ever happens. For example, your third-party software is compromised, as happened with SolarWinds, and it starts doing funny things in your environment. That is what the interoperability exclusions give you with SentinelOne. This is an excellent feature.

In terms of its ability to ingest and correlate across our security solutions, they have recently added the Singularity marketplace in XDR. Not all of them but most of them are included in the license. We do leverage it. It gives us additional context. For example, we were able to add the VirusTotal API, which adds the context of what VirusTotal has in terms of information on a particular detection or binary that is detected in SentinelOne. They are starting to build those APIs out. We are able to add more context from other third-party applications. It is excellent. It is at no cost to us. We are using quite a few of them already for other platforms that are built out of the box. We are starting to leverage any out-of-the-box APIs for the platforms that we have.

It has helped us with a little bit of consolidation. We were able to consolidate the device control. We were using another platform for that. We had another completely separate vendor for USB control, and now, we have decided to not renew that license and move all the controls through SentinelOne.

It has not helped reduce alerts. The point is not to reduce alerts. It is to increase alerts. The point of Singularity is to reduce incidents, and, we for sure, have achieved that. The point of the Singularity platform is to block things that we do not want to occur in our environment or at least have visibility to them so that we can take action. If we were to strip it out completely, the organization would be in a much worse place.

It has helped free up our staff for other projects and tasks because the incident response has diminished. I do not have my analysts responding to threats. I have them just validating when something is detected to ensure that we are okay. For sure, it has freed them up. There are about 25% of time savings.

It has reduced our mean time to respond (MTTR). Without it, we would not have very much visibility into detections. It has improved our mean time to detect by 80% to 90%. If we did not have Singularity Complete, we would have very little visibility on the endpoints at least, and that is where most of our threats are occurring.

We have a service from SentinelOne called Vigilance. This service has reduced our mean time to react or respond. This 24/7 service has improved our mean time to respond significantly because it is the SentinelOne analysts who are responding. It has improved our mean time to respond by 80% because they are performing the analysis. They are the experts, and they are looking at the detection in our console. We do not have to go out and try to perform that same level of understanding of what we have just seen. Their experts take a look at that. Instead of spending hours and hours trying to figure out what we are seeing, it is literally down to just minutes by the Vigilance team. It is a separate license that we have incorporated with our Singularity license. It is a part of their MDR solution. It is a service they offer.

It has overall reduced our organizational risk.

The EDR functionality of the platform is what we use the most. That was the primary reason why we got SentinelOne. That is what we use the most in terms of functionality.

The ease of use can be better in Deep Visibility. It is not always the easiest. If I have not been in there in the Deep Visibility module for a long time, I do not always find it that easy to use. I tend to go and have to consult the help quite often if I have not been in there a long time. I am not a primary user of the application, so I do not always find it second nature to go in there and gather information. It could be a little easier. 

We have been using this solution for four years.

Its stability is next to nothing. It probably has an uptime of 99.99%. The only issue you would have is that the agent sometimes becomes unresponsive or corrupt, but there is not a single application in the world where you do not have some level of corruption or issues that may arise. If anything, it is much better than the others that we have.

It is very scalable. We have doubled the number of licenses or agents we have had in the last three years, and we have not had any issues.

They are excellent when it comes to interoperability and exclusions. For example, you may have somebody in your environment complaining about slowness, or you may have several situations where end-users may report that a certain application has been slow on their computer. SentinelOne gives you the ability to remotely pull the logs off a computer and send the logs to tech support for them to perform an analysis. They can perform their analysis from the logs and come back to you and say, "From what we are seeing, it looks like you have an application running application ABC that seems to require an exclusion. We recommend this interoperability type." All you have to do is say, "Oh, perfect. Thank you very much for that information. Add the exclusion." They have done all the analysis for you. You check back with your end-user to see if that has rectified the situation. In almost every circumstance that we have run into, it got rectified. I have never seen that type of analysis performed by an EDR or endpoint protection provider before. It is the first time I have seen that. This aspect of their support is excellent. However, some of the other things are not always detailed enough in terms of what we should be doing. They can be a bit vague, and if it does not help the situation, they may have to raise the issue to a different tier. So, they can be a little vague about exactly what you should do, but at least they set you on the right path. Overall, I would rate them an eight out of ten.

Positive

It was a product by Carbon Black called Carbon Black Response and Carbon Black Defense. We switched because Carbon Black was purchased by VMware at the time, and their customer service was diminishing substantially. Some of the older products that we still had by Carbon Black were not being supported as well as they were previously. Their technology roadmap was not fantastic. We started looking at other products. We found CrowdStrike and SentinelOne to be more up-to-date and more modern EDR solutions. We saw a noticeable improvement in terms of technology and detection. At the time, SentinelOne was priding itself on the level of number of detections it could detect. A lot of that came into the reviews of the product at the time and the type of tests that it was undergoing and its performance in those tests. That was a primary reason for deciding to go with SentinelOne and going away from Carbon Black. Pricing was another excellent aspect of the platform.

They host the platform in the cloud. It is a SaaS application for us.

Its deployment was extremely straightforward. All you have to do is deploy their agents on your computers. The agent checks in with your cloud console, and you start retrieving information immediately. Carbon Black Defense has that capability as well, but we went with SentinelOne because it did have that cloud capability. When COVID hit, and everybody left the office to go home to work, it was seamless for us. We have full visibility into every single system and asset in the organization whether they are on-premises or off-premises. They could be traveling. They could be anywhere in the world. As long as they have Internet connectivity, we have full visibility into their computers.

In terms of maintenance, the only maintenance that is required is to maintain the health of the agents. Sometimes the agents can become corrupt or stop functioning, so you have to ensure that you are checking for assets in which you run into those situations. The other thing would be the agent versions. You have to maintain agent versions as new versions of the agents come out. You can either automate it so that your agents get updated automatically on whatever schedule that you want, or you can do it manually. You can also do it through some other software deployment platform. That is the only thing you have to do maintenance on. The backend is all maintained by SentinelOne. All the updates to the console environment are taken care of by SentinelOne. Because it is a SaaS application, the only thing that the customer is responsible for is the agent deployment and upgrades.

We worked directly with the SentinelOne team. From our side, there were two of us. From their side, there was probably just one engineer.

It has helped our organization save costs. In terms of metrics, I can only go by what other competitors were charging at the time, and we got it at a significantly better price than what some of the other competitors were charging.

The ROI is not just from the platform itself. It is also from the Vigilance service perspective that has freed up my guys to do many other things. It saves my analysts at least two to three hours per day in man-hours, so there is a huge return on investment there. For the price that the service costs, it is extremely good value.

Their pricing was extremely competitive. That is why we stayed with them so long. We are renewing at the end of next month. We have already put in the approval. It is all set to go. We are renewing for another year or so year over year. It has been a very effective product, and it has been priced very competitively.

To someone who is researching Singularity Complete, I would say that it is excellent in terms of quality and maturity.

I would advise performing an extensive proof of concept. If you have the ability to use a security tool validation platform to test out multiple platforms before choosing one, that would be a good idea. You should also understand various modules that are add-ons to the platform. It is extremely important.

I have used the Ranger functionality, and I am very familiar with it. It provides network and asset visibility. You can configure the agent to scan the subnet that it sits on and look for other assets that are missing the SentinelOne agent. You can create a policy saying that if a device sits on a specific subnet and has, for example, more than five systems, try to interrogate those systems to see if they are the systems that may be eligible for the SentinelOne agent but are missing one. We did not renew the license for that specific functionality of SentinelOne about a year ago. We decided to go with another vendor to give us that type of visibility.

Overall, I would rate SentinelOne Singularity Complete a nine out of ten.

We use SentinelOne Singularity Complete for EDR. It is a one-click recovery.

SentinelOne Singularity Complete stands out for its ability to collect logs from any security tool we have, bringing together all our data onto a single, unified console.

The Ranger functionality helps identify vulnerabilities in our environment.

Singularity Complete is a complete security solution that goes beyond just alerts. It provides a dashboard that displays all configured security alerts, including lateral movement, consumer attacks, and any other relevant events, on a single console for easy monitoring and response.

Singularity Complete helps free up our time and has reduced the mean time to detection.

It also helps reduce the mean time to remediation and helps cut our client's costs by 75 percent.

Singularity Complete helps reduce organizational risk and improve compliance.

The most valuable feature of SentinelOne Singularity Complete is the STAR Rules.

While our current remote access to SentinelOne Singularity Complete is achieved through publishing, having a direct GUI interface would be a significant advantage for our user and administrator team. This console access would provide a more intuitive and efficient way to manage the platform.

I have been using SentinelOne Singularity Complete for one and a half years.

I would rate the stability of SentinelOne Singularity Complete nine out of ten.

I would rate the scalability of SentinelOne Singularity Complete ten out of ten.

The technical support is excellent.

Positive

SentinelOne Singularity Complete is reasonably priced.

I would rate SentinelOne Singularity Complete ten out of ten.

SentinelOne Singularity Complete stands out in the EDR market by offering a unique million-dollar guarantee, demonstrating their confidence in the product's ability to effectively protect our systems. This financial backing signifies a strong belief in its performance, something no other EDR vendor currently offers.

SentinelOne Singularity Complete is a zero-maintenance product. It's supported by their management defense research team which is working on the console update as well as the automation of the agent-client updates.

I would recommend SentinelOne Singularity Complete.

We use it as an EDR solution for all of our endpoints. We use it for our desktop servers, cloud, and Linux. We use it for all of it.

It showed us things that we were not even aware of. It went beyond malware and showed us behaviors. It showed the bad behaviors of a lot of our end-users.

The interoperability is all there. We are still at the beginning of our journey, but everything is kind of teed up and aligned for that integration. We are talking about the ServiceNow integration. It has been the early placement in our cloud clusters or nodes. Those are the things that have made interoperability, integration, and adoption easier.

Singularity Complete has not helped free up our staff for other projects and tasks because we are still at the beginning, and we still have a lot to deploy, but we will realize that. I am confident that we will realize those efficiencies.

Singularity Complete has changed what we are looking at. It has dramatically decreased our false positives. We are not chasing false positives. It does not save time as such, but it has helped us focus on what is actually important.

Singularity Complete has not helped reduce alerts, but it has changed what our analysts are looking at. We expected a spike in alerts. The product is showing things that we did not previously see, so the increase in alerts temporarily for a short duration or for the next six months is expected.

Singularity Complete has reduced our false positives, and it has helped us see the hygiene of our whole network in our environment.

Singularity Complete compresses the triage time. It is all about the triage time. That life cycle going from information to action is what security operations are all about. SentinelOne does that because it helps analysts focus on those true things that are risk-behavior in our environment, rather than the validation that they were on more traditional signature-based platforms we had before.

Singularity Complete has not helped reduce our organizational risk, but it has absolutely increased our awareness of that risk. Knowing what your risks are is half the battle before an organization or a medium-sized organization, so being aware of the risk is the first step, which is available for the first time since we adopted SentinelOne.

As far as EDR goes, the behavior analysis of the incidents is my big thing. 

Its non-signature-based capabilities and the heuristic analysis for dynamic threats are also valuable.

There should be full and complete integration in the single console of the mobile agent.

We have been using Singularity Complete for 18 months.

It is scalable, and it has scaled well.

So far, everything has been great. During our deployment, I have bugged them a lot, and it has been pretty good. I cannot complain. I would rate them a nine out of ten. There is always room for improvement. During their deployment, I relied on them to make sure that all of our things went fine. We had some hiccups, and they were there with us. They were there to help through everything. There were some things that took longer time to research and figure out, but for the most part, if I needed a solution, I got it.

We had a bit of a hiccup that was at the SaaS level. Keith W and the complete team made it right once they knew and understood the problem and its impact on our organization. I value that a lot.

Positive

We were using another solution before SentinelOne. We made the switch because of functionality, compatibility, interoperability, visibility, and ease of integration. It checked all the boxes that we needed. We definitely needed to go this way.

It was pretty straightforward, and it was pretty easy to get everything out.

We pushed through SCCM, and it went right in. I had very minimal issues with all of our endpoints. The ease was right there, and basically, there was not a disruption. It was one of the easier deployments that we have had. It roughly took half the time as our previous endpoint protection solution. We did it in about nine months, and we rolled from PoC straight into deployment. The previous solution took about 18 months to cover the same population with a lot more complications and finagling to make it work.

We implemented it in-house with some professional services from SentinelOne. Our experience with SentinelOne was good. We have no complaints.

It is hard to say, but I can say that we have seen an ROI because we have discovered things that we were not aware of. That alone is a return on the investment in my book, and my leadership understands that, and that is easy for me to make.

Singularity Complete has not saved us costs. We are not there yet. It will, but we are at the beginning of our journey. It is going to zero in on things that need to be corrected. For us, it is hopefully going to be that change agent or the catalyst for the change agent to our behavior. Technology can only go so far. We are starting to look at the behavior of how some of our business processes have been run because the risk has not been fully understood, so the costs are unquantifiable at this time, but I am sure they are there. I am confident that they are there.

It is comparable. Something that I look at for the long term is how sustainable it is. There is quite a bit in the security portfolio that I manage, and we will see.

We evaluated about seven other products through an evaluation score guard criteria in-house. It has been so long since I have looked at that matrix, but it came down to analysts evaluating it against our set requirements and evaluation criteria. After that, it becomes a number, and the numbers have a certain magic to themselves that makes things more objective. The numbers just came out where the score was clear and evident based on the analysts' analysis.

It is a good product, and it is something that has future-proofed me in my program for the organization.

I am pretty sure I made a super smart decision when I chose to buy it. The roadmap is sound. Based on the keynotes at SentinelOne OneCon23, there is a lot going on. They are dedicated to improving the product. There are a couple of things, such as SentinelOne Mobile, that cannot be forgotten. That is integral for us or our organization, but, overall, I feel pretty good about the strategic roadmap or journey that we will be on.

From a pragmatic level, it is very mature. There was a bit of a false start with the SentinelOne Mobile, which is important for us, but overall, the product is very mature and adaptable by a variety of talents and skill sets that you find in your SOCs or security operation centers.

I would rate it a nine out of ten because of the Mobile issue. This is something big, and I am a little worried that I did not see it in the keynotes SentinelOne OneCon23.

We use the solution for endpoint threat detection. 

The tool has helped us streamline and centralize things with a single solution. We are a small organization with a handful of people managing multiple sites. It is a simple tool with an easy-to-use UI. The product has an intuitive and up-to-date GUI. 

SentinelOne Singularity Complete's most valuable feature is reporting. People with less technical knowledge can understand the things happening. 

SentinelOne Singularity Complete should focus on analytical data. Backend aggregation can make things faster in the front end. 

I have been using the product for a year. 

I have not used support yet, which is a good thing. 

SentinelOne Singularity Complete tries to go above and beyond to integrate with different vendors, which is good. It is very nice to pick a different vendor for my needs and pull in all the information I need. It is very beneficial to have a single point of activation. 

As with any tool, figuring it out has a learning curve. However, getting the information easily and quickly from the same tool is nice. It is also nice to login to a single platform instead of multiple ones, which was the case in my previous company.

SentinelOne Singularity Complete does a good job of reducing alerts. We run attack tests against our network. We can create a real-world scenario. 

The product has reduced our organizational risk. Any tool designed around security mitigates risk. 

SentinelOne Singularity Complete has centralized things and helped us save costs. It makes getting information in and out of the system easier for a small group of people. 

I like everything that the product has done as a strategic security partner. They are willing to work with other companies and are not afraid of being groundbreaking. They are working on AI. 

I rate it an eight out of ten. 

SentinelOne Singularity Complete is the best antivirus available, and it also provides a vigilant service, so I don't need to keep an eye on the portal. Someone else monitors my antiviruses and all the threats out there for me.

SentinelOne Singularity Complete helped us address the missed viruses and potential ransomware attacks from a single location for our security needs.

The interoperability with other SentinelOne solutions and third-party tools is good. We have integrated it with Mimecast.

SentinelOne Singularity Complete ingested all the data from Mimecast and displayed it in a single location.

It has helped consolidate our security solutions in one place.

It has helped our organization improve its visibility by allowing us to see which users are risky, which machines are at risk, and which machines are outdated.

SentinelOne Singularity Complete has helped reduce the number of alerts. In addition, we use Vigilance to hide all alerts, so we don't see any of them.

We have freed up 30 percent of our staff time. As the only person in the IT department, I can now focus on other tasks. SentinelOne Singularity Complete is like having an extra pair of hands.

It has reduced our MTTD by up to 80 percent depending on the time of day.

SentinelOne Singularity Complete has reduced our MTTR. We have an SLA with Vigilance, and they respond quickly to alerts.

SentinelOne Singularity Complete has reduced our organizational risk by 40 percent.

The portal is the most valuable feature because it provides us with a single pane of glass view and is highly intuitive.

The adware and pop-up blockers have room for improvement.

I have been using SentinelOne Singularity Complete for six years.

SentinelOne Singularity Complete is stable. The portal has never been down. We occasionally have an agent fall off the network, but this is usually due to the latest version of Windows being installed on an old agent, which causes it to stop working. However, this is very rare.

As a growing company, I'm glad that the SentinelOne Singularity Complete portal will show more and more devices, but I'm not particularly concerned about that because I've paid for Vigilance service. I'm confident that we're covered no matter how many threats or issues arise.

Technical support is quick and provides great documentation to explain issues and remove agents.

Positive

I previously used McAfee and it often caused our machines to blue screen and crash. SentinelOne, on the other hand, is a stable agent. If we install the latest agent on our machines, it will not affect their performance or speed. Many other agents can have adverse effects on our machines, but SentinelOne will not.

SentinelOne Singularity Complete is a next-generation antivirus that is far more innovative than McAfee. One of its selling points is that it constantly improves and looks for new threats, while McAfee has not changed significantly in years.

The initial deployment was straightforward. SentinelOne provides easy-to-follow well-documented instructions. I completed the deployment myself within half an hour.                                   

SentinelOne Singularity Complete has protected us against infected machines, resulting in a 20 percent return on investment.

SentinelOne Singularity Complete is fairly priced. After discussing the per-user cost, we found it to be acceptable for the functionality it offers, and we are happy with the protection it provides.

I would rate SentinelOne Singularity Complete a nine out of ten.

SentinelOne Singularity Complete is deployed across all departments and devices, and everything is in Intune. When anything is deployed to Intune, antivirus is applied first. It is mandatory on all devices. We have 270 endpoints.

No maintenance is required on our end.

SentinelOne, as a strategic security partner, meets all the requirements for being the solution to our cyber risk on devices, which is essential for us to know that we are safe.

I chose SentinelOne Singularity Complete at a previous company and sold it to the company I am with now. It is very easy to do a proof of concept and see everything that is missing from other solutions. I recommend SentinelOne Singularity Complete.

We use SentinelOne Singularity Complete for our endpoint security.

The visibility that SentinelOne Singularity Complete provides throughout our organization is good.

SentinelOne Singularity Complete's capability to intake and correlate across our security solutions is great. As long as we have configured everything correctly and are monitoring the logs to respond to potential threats, we have the assurance that the threats are being identified and thwarted. A year ago, we faced a malicious attack that was detected and halted by SentinelOne EDR, which played a pivotal role in saving me.

SentinelOne Singularity Complete has certainly helped reduce the number of alerts we were receiving. Previously, I was using McAfee, and I had numerous threats and malware present in my environment that were only detected by SentinelOne Singularity Complete. This assistance facilitated the remediation of those threats and subsequently led to a decrease in security alerts.

SentinelOne Singularity Complete has saved us time by identifying the threats in real-time saving us long investigation times.

SentinelOne Singularity Complete's MTTD is immediate.

The MTTR is good.

The most valuable feature is the automatic remediation.

The reporting dashboards require improvement. Currently, they lack customization options, preventing me from generating a summarized executive report for management. 

SentinelOne's customer support is sluggish and frequently fails to deliver sufficient assistance. The quality of after-sales support is also subpar and requires enhancement. The support is not meeting the expected standards, and as a result, I am feeling dissatisfied.

I have been using SentinelOne Singularity Complete for one and a half years.

SentinelOne Singularity Complete is stable.

The customer service and support are unsatisfactory. I have been attempting to initiate the MDR services and have reached out to my account representative at SentinelOne for three months now, with no results. I am disappointed that I am unable to integrate any details into my environment, which would allow me to present information on a monthly and quarterly basis. I require this information to assess the performance with my MDR representative, but these matters are not progressing. I feel deceived.

Negative

I previously used McAfee but it was not able to detect some of the malware threats that SentinelOne Singularity Complete does.

The initial setup is straightforward as long as we are not dealing with legacy systems. In the manufacturing industry, many systems utilize older operating systems like Windows 2000, which run traditional applications that cannot be removed. Deploying on Unix is also challenging, whereas Windows Ten is straightforward.

We deploy in large manufacturing environments and there were around 80 people involved in the deployments.

The implementation was completed by the SentinelOne team.

SentinelOne Singularity Complete can be expensive for the SMB market but is suitable for enterprise-level organizations. The service provided by SentinelOne is not up to par with the cost we are paying.

I carried out a Proof of Concept with several Endpoint Detection and Response solutions, including CrowdStrike, Trend Micro, and VMware. However, none of them were able to meet my requirements in the same way that SentinelOne Singularity Complete does.

I would rate SentinelOne Singularity Complete a six out of ten.

Currently, I have not yet completed the integration with third-party tools. However, I am utilizing the Sentinel logs as inputs for my Security Operations Center services, and I am gaining comprehensive visibility from this approach.