SentinelOne Singularity Complete Reviews

We're a partner of SentinelOne, but we're also a partner of many other companies. We're not a vendor per se. We sell SOC as a service, and as a part of that service, we provide protection solutions. My area is around antivirus. So, we are not a reseller in that sense.

I am using its latest version. It can be deployed on-prem as well as on the cloud. I have customers with a requirement for both. SentinelOne provides their own cloud because that's where they do their artificial intelligence (AI).

SentinelOne is what they call extended detection and response (XDR). So, it is the next generation of endpoint detection. The main difference between Endpoint Detection and Response (EDR) and XDR is that in XDR you have visibility on how something is executing. An EDR solution detects a suspicious or malicious package based on its signature or its behavior and sends an alert, but the problem is that you only see the file that it alerts on. For example, if it is an attachment to an email, you'll see the trigger on the attachment when you try to open it, but what you don't always know is from where that came. With an XDR solution like SentinelOne, you can see the whole process execution. You can say that it was executed from inside Word, Outlook, or something else. For example, when you opened an attachment in Outlook, it triggered Word and got opened in Word. This whole process execution is visible with XDR. It also offers the possibility to suspend or respond intelligently. So, you can use it not only to detect that the package is suspicious, but you could also suspend it so that when the person comes to investigate, the suspended process is still there.

The process visualization, automated response, and snapshotting are valuable. The integration and automation possibilities are also valuable.

The update process can be better. It is very easy to deploy, but over a long period, the updating process can be a little messy. In some EDR solutions, you end up with a very good mechanism to push new versions. It could do with a little work in that area. It is not particularly difficult, but it could do with a little work.

I have been using it for about a year and a half.

It gives good stability. It can have an impact on the performance of the workstation, but that is usually a question of tuning. From a stability point of view, I've never had a machine with a blue screen.

It scales very well.

They're excellent. I would rate them a five out of five.

Positive

We are technology agnostic in the sense that if a customer doesn't have a solution, we'll make a recommendation. If they don't have a solution, then our recommendation goes along the lines of SentinelOne, Palo Alto Cortex, Microsoft Defender ATP, or ESET. These are the ones that I typically would recommend, but Microsoft Defender ATP is problematic because you have to have the Azure and Office licenses to get it. For the other ones, you can buy the licenses separately. We also take over other solutions. I have some customers on Kaspersky and other solutions.

It is straightforward. If we deploy it from a URL where it downloads, it can be done in 10 minutes. If it is coming from an internal deployment server, it can be a few minutes. It is essentially headless. There are no prompts.

I have six people, but they normally work with the customers. As an MSSP, we normally work with the customer IT teams to deploy the agents in large companies. In small companies, it could be our people who do it. 

The number of people required depends on the number of endpoints, but generally, the number is low because it is a very simple installation. In fact, we even have end users running this.

It has the best ROI that I've seen. If I compare it to Microsoft Defender ATP or Defender for Endpoint, which a lot of people compare it against because it's included with the E3 or E5 Office licenses, Defender is three to five years behind SentinelOne. You're also tied to Microsoft's licensing scheme, whereas SentinelOne is independent of all of them. The ROI is very good. For me, its closest direct competitor is either Cybereason or Palo Alto's Cortex.

Its price is per endpoint per year. One of the features of its licensing is that it is a multi-tenanted solution. From an MSSP point of view, if I want to have several different virtual clouds of customers, it is supported natively, which is not the case with, for example, Microsoft Defender.

Another nice thing about it is that you can buy one license if you want to. Some vendors insist that you buy 50 or 100, whereas here, you can just buy one.

The Singularity product has three versions: Singularity Core, Singularity Control, and Singularity Complete. The Singularity Complete one is really what I consider an enterprise rate solution. The middle one, Control, is more than adequate. In terms of price, it works out very similar to what you would pay for Kaspersky or for any other solution. The licensing per endpoint, per year, and per version is progressively more expensive for the Core, Control, and Complete versions. 

The interesting thing is that it is possible to upgrade across the versions without a major change. If a customer buys the most basic installation and would like some of the features out of the middle, it is possible.

You have a choice between an on-premise console and the cloud. My advice would be to use the cloud, but it is a consideration of whether your endpoints can connect to the cloud or not. One of my customers is in the military defense area, and they have no connection to the internet. So, we had to deploy on-prem. What you don't get with the on-prem is all the AI. So, if you're deploying on-prem, you get the core features of SentinelOne, but you don't get all of the bells and whistles that you get from the cloud environment. The same is true for Cisco AMP and other solutions that are deployed on-prem. So, you need to consider how you're going to consume it if you have a disconnected network. If you're in the financial world, a lot of the production networks are not connected to the internet. So, solutions like Microsoft Defender are not an option because they're cloud-based, whereas SentinelOne is an option in those environments.

I would rate it an eight out of ten. It is a very good solution, but you have to compare it to understand it better.

There are four use cases:

1. Endpoint visibility.
2. Endpoint protection, which includes detection, protection, and error response. We use this for protection endpoints as well.
3. Provides historical loss of any events or changes in files that may have happened in the last 90 days.
4. Threat hunting, which we use to troubleshoot applications.

There are different versions. The SaaS portal has a different version. The agents for each operating system have a different version. For the SaaS platform, we are on the current release. For the agents, we are one behind the current GA release.

We have another tool for network analysis. Last night, it detected some suspicious network activity for a machine that was making an outbound action to a spacious external entity. So, it raised an alert. Other than being a network tool, it couldn't provide any information as to why it suddenly started doing this. As far as response and running through our playbook, the first steps were for the SOC to go and reach out to our engineering teams to see if any users caused what happened. That took them almost until the end of the day. Finally, they came back, and said, "There is nothing that we can see." Then, I went into SentinelOne, spending about 15 minutes, and was able to determine exactly:

• What process caused the activity.
• The reason for it. 
• The user.
• The command line running that caused it.
• What addresses it tried to communicate out, since the network tool wasn't able to capture all the IP addresses. 

We were able to determine it was a process that one of our engineers had set up and forgot about. It took us almost an entire day for the SOC to get a response from a person on that. Whereas, we were able to get that information directly from SentinelOne in less than 15 minutes.

SentinelOne's automation has increased analyst productivity. It can automate actions on a threat, such as, kill/quarantine, remediate, and then roll back. All those automation processes have significantly helped us in making our SOC more effective.

All the features are valuable. Their core product, EDR, is pretty good. We utilize the entire functionality of the feature set that they have to offer with their core product. For EDR, we are using all their agents: the Static AI and Behavioral AI technologies as well as their container visibility engine.

We use SentinelOne’s Storyline feature to observe all OS processes quite routinely. When we want to know a bit more details about any threats or want to investigate any suspicious event types, that is when we use the Storyline quite a bit. Its ability to automatically connect the dots when it comes to incident detection is useful. It significantly simplifies the investigation and research related to threats.

Today, we automatically use Storyline’s distributed, autonomous intelligence for providing instantaneous protection against advanced attacks for threat detection. The AI components help tremendously. You can see how the exploits, if any, match to the MITRE ATT&CK framework, then what actions were taken by the AI engine during the detection process or even post detection actions. This is good information that helps us understand a little about the threat and its suspicious activities.

We use the solution’s one-click remediation for reversing unauthorized changes. In most of the groups, we have it automatically doing remediation. We seldom do manual remediation.

There is an area of improvement is agent health monitoring, which would give us the ability to cap and manage resources used by the SentinelOne agent. We had issues with this in our environment. We reached out to SentinelOne about it, and they were very prompt in adding it into their roadmap. A couple of months ago, they came back to us and got our feedback on what we thought about their plan of implementing the agent health monitoring system would look like, and it looks pretty good. So, they are planning to release that functionality sometime during the Summer. I have been amazed with their turnaround time for getting concepts turned into reality. 

We have been using SentinelOne since early 2020.

It has been very stable. There have been no issues so far.

One person is needed for maintenance (me).

It is scalable with the caveat that we have had some challenges within our infrastructure for 20 agents across Linux servers. Beyond that, scalability is not an issue.

8,000 to 9,000 people are using the solution across our entire organization.

We are using SentinelOne as our de facto endpoint protection software. As a result, it is a requirement for every machine in our infrastructure, except for the devices that do not support their agents. So, as our infrastructure continues to grow or shrink, the users of SentinelOne will either increase or decrease, depending on the state of our infrastructure at that specific point in time.

The technical support is good and very responsive. 99.99 percent of the time, they have been able to provide satisfactory responses. Whenever we have asked them to join a call that requires their assistance on a priority basis, they have been able to join the call and provide assistance. Whenever they felt that they do not have enough information, they were upfront about it, but they realistically cannot do anything about it because there is a limitation on either SentinelOne agent software or deeper logs would need to be captured in order to provide more information. There has been no situation where support provided an unsatisfactory response.

We were previously using Sophos. The primary reason that we switched was Sophos did not provide us the extended capabilities we needed to support our infrastructure, both on-prem and on the cloud. Sophos did not support any of the Kubernetes cluster environmental containers systems on the cloud. It did not have the advanced AI engines that SentinelOne does. Overall, Sophos was very bulky, needing a lot of resources and a number of processes. In contrast, SentinelOne was thinner, very lightweight, and more effective.

The deployment and rollout of SentinelOne are pretty simple. In our environment, we deployed the agents, then we had to remove them from some of the machines because the agent was impacting the performance of those machines. At that time, we found out it wasn't the SentinelOne agent rather an underlying issue on our own system or even the environment that it was in. We had to take SentinelOne out to troubleshoot the root cause, which delayed us a bit in rolling it out to our other infrastructure. That was completely fine. Looking at it from a global and world perspective, the rollout was very simple. 

About 6,000 to 7,000 endpoints took us six to seven months to deploy. Linux took a bit longer to deploy because the tools are not as good for deployment as what is available for Windows and Macs. Using a script, we were able to take care of that. However, we could only do that during maintenance windows, otherwise we couldn't deploy the agents without an approval change.

We did the implementation ourselves. We have several teams responsible for each area:

• Two to four people for workstations. 
• Two people for a retail environment
• Two people for the server infrastructure. 

This provided resource continuity. In case one resource would be unavailable for any reason, then the other resource would be able to continue. Essentially, the deployment needed three people, but we had six for continuity.

We saw a return of investment during the first year. We far exceeded our ROI expectations, meeting our ROI expectations within the first year.

The Storyline feature has significantly affected our incident response time. Originally, what would take us hours, now it takes us several minutes.

From an overall perspective, it has reduced our mean time to repair in some cases to less than seconds to a maximum of an hour. Before, it would take days.

The licensing is comparable to other solutions in the market. The pricing is competitive.

We subscribe to the Managed Detection and Response (MDR) service called Vigilance, which is like an extension of our SOC. Vigilance's services help us with mitigating and responding to any suspicious, malicious threats that SentinelOne detects. Vigilance takes care of those. 

We also pay for the support. The endpoint license and support are part of the base package, but we bought the extended package of Vigilance Managed Detection and Response (MDR) services.

Sophos was eliminated very early on in the PoC process. Then, we looked at: 

• SentinelOne
• FireEye
• CarbonBlack
• CrowdStrike. 

Out of these solutions, we selected SentinelOne. Their ability to respond quickly in terms of feature functionality was the biggest pro as well as their fee for agents in the cloud. The other solutions' interpretation of a cloud solution did not match with our expectations. From an overall perspective, we found SentinelOne's methodology, its effectiveness, its lightweight agents and their capabilities far exceeded other solutions that we evaluated.

SentinelOne had the highest detection rates and the ability to roll back certain ransomware, where other solutions were not even close to doing that.

It is a very good tool that is easy to deploy and manage. The administration over it is little to none. However, depending on the environment and whoever is trying to deploy the agents, they should test it with the vendor environment before they go and deploy it to production. The reason why is because SentinelOne has the ability to be tuned for optimization. So, it is better to understand what these optimizations would be before deploying them to production. That way, they will be more effective, and it will be easier to get buy-in from the DevOps team and the infrastructure team managing the servers, thus simplifying the process all around. Making the agents and configurations optimized for specific environments is key.

The Storyline feature has affected our SOC productivity. Though, we have yet to fully use the Storyline feature in a SOC. We are using it on a case-by-case basis. However, as we continue to deploy agents throughout our infrastructure and train our SOC to use the tool more effectively, that is when we will start using the Storyline feature a bit more. Currently, this is on our roadmap.

I am very familiar with the Ranger functionality, but we haven't implemented it yet for our environment. Ranger does not require any new agents nor hardware. That is a good feature and functionality, which is helpful. It can also create live, global asset inventories, which will be helpful for us. Unfortunately, we have not yet had an opportunity to roll that out and capture enough information from our infrastructure to be able to maximize the effectiveness of that functionality. We are still trying to get SentinelOne core services fully deployed in our environment.

Now that we have SentinelOne, we cannot go without it. 

Compared to other solutions in the market, I would rate it as 10 out of 10.

Our use cases are for client and server visibility in our enterprise and operational technology environments, as EPP and EDR solutions.

Traditionally, we have had an open policy on endpoints in terms of what has actually been installed. We don't really centrally manage the application. So, we have had a sort of dirty environment. Now that we have SentinelOne with its advanced capabilities, this has enabled us to detect and categorize unwanted applications. It has given us a good foothold into the area of inventory management on endpoints when it comes to our applications as well.

One of the main selling points of SentinelOne is its one-click, automatic remediation and rollback for restoring an endpoint. It is extremely effective. Everything is reduced, like cost and manpower, by having these capabilities available to us.

The Deep Visibility feature is the most useful part of the EDR platform. It gives us good insights into what is actually happening on the endpoints, e.g., when we have malicious or suspicious activity. We came from a legacy type AV previously, so we didn't have that level of visibility or understanding. For simplifying threat-hunting, it is extremely useful, where traditional techniques in threat hunting are quite laborious. We can put in indicators of compromise and it will sweep the environment for them, then they would give us a breakdown of what assets have been seen and where they have been seen, which is more of a forensics overview.

From a forensics point of view, we can see exactly what is going on with the endpoint when we have threats in progress. It also gives us the ability to react in real-time, if it has not been handled by the AI. We have set the policy to protect against unknown threats, but only alert on suspicious ones. 

The Behavioral AI feature is excellent. It is one of the reasons why we selected SentinelOne. We needed a solution that was quite autonomous in its approach to dealing with threats when presented, which it has handled very well. It has allowed us to put resources into other areas, so we don't need to have someone sitting in front of a bunch of screens looking at this information.

The Behavioral AI recognizes novel and fileless attacks, responding in real-time. We have been able to detect several attacks of this nature where our previous solution was completely blind to them. This has allowed us to close gaps in other areas of our environment that we weren't previously aware had some deficiencies.

The Storyline technology is part of our response matrix, where you can see when the threat was initially detected and what processes were touched, tempered, or modified during the course of the threat. The Storyline technology's ability to auto-correlate attack events and map them to MITRE ATT&CK tactics and technique is very effective. By getting that visibility on how the attack is progressing, we can get a good idea of the objective. When we have the reference back to the framework, that is good additional threat intelligence for us.

Storyline automatically assembles a PID tree for us. It gives us a good framing of the information from a visibility standpoint, so it is not all text-based. We can get a visualization of how the threat or suspicious activity manifested itself.

The abilities of Storyline have enabled our incident response to be a lot more agile. We are able to react with a lot greater speed because we have all the information front and center.

The solution’s distributed intelligence at the endpoint is extremely effective. We have a lot of guys who are road warriors. Having that intelligence on the network to make decisions autonomously is highly valuable for us.

The role-based access is in dire need of improvement. We actually discussed this on a roadmap call and were informed that it was coming, but then it was delayed. It limits the roles that you can have in the platform, and we require several custom roles. We work with a lot of third-parties whom we rely on for some of our IT services. Part of those are an external SOC function where they are over-provisioned in the solution because there isn't anything relevant for the level of work that they do.

We have used it for around 10 to 11 months.

In the 11 months that we have had it, we have only had one problem. That was related back to a bug on the endpoint agent. So. it is very stable when I compare it to other platforms that I have used, like McAfee, Symantec, and Cylance.

Being a SaaS service, they take care of all the maintenance on the back-end. The only thing that we have to do is lifecycle the agents when there is a new version or fixes. So, it is very minimal.

It is highly scalable. It is just a case of purchasing more licensing and deploying agents.

We have three global admins, myself included, with about 10 other administrators. Primarily, the way that we are structured is we have a client team and a server team. So, we have resources from each geographical region who have access to the solution to police their own environment on a geographical basis. So, we have three global admins, then everybody else just has a sort of SoC-based level functionality, which goes back to the custom role issue because this is too much access. 

The technical support is very good. My only criticism is they are not very transparent when they are giving you a resolution to a problem. We have had several cases where we have had a problem that we have been given the fix for it. However, when we asked for background information on the actual problem, just to get some more clarity, it is very difficult to get that. I don't know if it's relative to protecting the information regarding the platform or a liability thing where they don't want to give out too much information. But, in my experience, most vendors when you have a problem, they are quite open in explaining what the cause of the issue was. I find SentinelOne is a bit more standoffish. We have gotten the information in the end, but it is not an easy process. 

When responding to fixing a problem, they are excellent. It is any of the background information that we are after (around a particular problem) that we find it difficult to get the right information.

We were previously using Trend Micro Deep Security. The primary reason why we switched was that it is rubbish. It is a legacy-based AV. We had a lot of problems functionality-wise. It was missing a lot of things, e.g., no EDR, no NextGen capabilities, and it had interoperability problems with our Windows platform deployments. So, there was just this big, long list of historical problems.

We specifically selected SentinelOne for its rollback feature for ransomware. When we started looking into securing a new endpoint solution about 24 months ago, there was a big uptick in ransomware attacks in the territory where I am based. This was one of the leading criteria for selecting it.

The initial setup is extremely straightforward. The nature of the platform has been very simplistic when it comes to configuring the structure for our assets and policies. Several other platforms that I have worked with are quite complex in their nature, taking a lot of time. We were up and running within a day on the initial part of our rollout. For the whole organization, it took us about 30 days to roll out completely in five different countries across roughly 20,000 endpoints. 

Behavioral AI works both with or without a network connection. We tested it several times during procurement. It can work autonomously from the network. One of our selection criteria was that we needed it to be autonomous because we have air gapped environments. Therefore, we can connect, install, or disconnect, knowing that we have an adequate level of protection. This mitigates certain risks from our organization. It also gives us good assurance that we have protection.

We had a loose implementation strategy. It was based on geography and the size of the business premises in each country. We started with our administration office, but most of our environment is operational technology, e.g., factories and manufacturing plants.

We did the deployment ourselves, but we had representation from the vendor in the form of their security engineer (SE). We did the work, but he gave us input and advisories during the course of the deployment.

Three of us from the business and one person from Sentinel (their SE) were involved in the deployment of SentinelOne.

We saw a return of investment within the first month.

On several occasions, we found some persistent threats that we wouldn't have known were there by using the Deep Visibility feature.

The solution has reduced incident response time by easily 70 percent.

The solution has reduced mean time to repair by probably 40 to 50 percent. This has been a game changer for us.

Analyst productivity has increased by about 50 percent.

We are on a subscription model by choice. Therefore, we are paying a premium for the flexibility. We would have huge cost savings if we committed to a three-year buy-in. So, it's more expensive than the other solutions that we were looking at, but we have the flexibility of a subscription model. I think the pricing is fair. For example, if we had a three-year tie-in SentinelOne versus Cylance or one of the others, there is not that much difference in pricing. There might be a few euro or dollars here and there, but it's negligible.

We evaluated:

• Microsoft Defender for Endpoint
• Cisco AMP for Endpoints
• CylancePROTECT
  
• Apex One, which is Trend Micro's NextGen platform.

The main differentiator between SentinelOne has been ease of use, configuration, and performance. It outperformed every single one of the other solutions by a large margin in our testing. We had a standardized approach in tests, which was uniform across the platforms. Also, there is a lot of functionality built into SentinelOne, where other vendors offered the additional functionality as paid add-ons from their basic platforms.

During our evaluation process, SentinelOne detected quite a lot of things that other solutions missed, e.g., generic malware detection. We had a test bed of 15,000 samples, and about 150 were left for SentinelOne. What was left was actually mobile device malware, so Android and iOS specific, fileless attacks, and MITRE ATT&CKs. SentinelOne performed a lot stronger than others. Cylance came second to SentinelOne, even though they were 20 percent more effective in speed and detection. The gulf was so huge compared to other solutions.

SentinelOne's EDR is a lot more comprehensive than what is offered by Cylance. They are just two different beasts. SentinelOne is a lot more user-friendly with a lot less impactful on resources. While I saw a lot of statistics from Cylance about how light it is, in reality, I don't think it is as good as the marketing. What I saw from SentinelOne is the claims that they put on paper were backed up by the product. The overall package from SentinelOne was a lot more attractive in terms of manageability, usability, and feature set; it was just a more well-rounded package.

Give SentinelOne a chance. Traditionally, a lot of companies look at the big brand vendors and SentinelOne is making quite a good name for itself. I have actually recommended them to several other companies where I have contacts. Several of those have picked up the solution to have a look at it.

You need to know your environment and make sure it is clean and controlled. If it's clean and you have control, then you will have no problems with this product. If your environment isn't hygienic, then you will run into issues. We have had some issues, but that's nothing to do with the product. We have never been really good at securing what is installed on the endpoint, so we get a lot of false positives. Give it a chance, as it's a good platform.

I would give the platform and company, with the support, a strong eight or nine out of 10.

We have been growing, but we are still a pretty small team. We have integrated it with our other software, and we are getting logs out of it. We go into threat hunting and do a deep watch. We go in there, see those logs, and make more sense of things. It has been a real help.

In terms of its deployment model, we have private companies. It is mostly on-prem, but each plant is a little bit different. Anything and everything that touches our corporate environment gets it.

For the most part, it gives us time to react by getting things off the network and getting that account locked down for a minute. We can let a member of our team take a look at it and move on from there instead of letting something fly under the radar and letting the incident take place or continue to happen. We can put the spotlight on the incident, make someone take a look at it, and then we can get going.

The integrations I have been working with work great. They do exactly as advertised, and they have been helping me with my threat hunting and seeing what is out there. There are always things lurking in the weeds that you just do not know about, so being able to have that correlation and more insights is always helpful.

Singularity Complete has helped free up our staff for other projects and tasks. It is a small team. I am more of a one-man SOC. A lot of the incidents either come through me or someone else on the team if I am not there for vigilance, so being able to dive down and get an issue resolved quickly is helpful. I can then go back to another incident. Usually, they come in batches, so being able to go to the next one or go back to working on a major project has helped a great bit.

Singularity Complete has not helped to reduce alerts. To my knowledge, it stayed about the same. We have fewer false positives, but there are some other ones that I would rather look into. They are more on the identity side. Now that we have Singularity Identity, I am intrigued by what we will see there in terms of weird logins and other things. Now that we have the integration set up, I will get some alerts from there to go track down.

Singularity Complete has helped reduce our organizational risk. When you get these new tools, you see everything that is wrong, and then you are like, "Oh, man," but at least we are seeing them and fixing them. In that sense, it has helped to reduce risks. I do not have the metrics, but we have been able to tackle some vulnerabilities and issues that have been big known ones.

Singularity Complete would help our organization save on its costs if we were not trying to expand so much. We are into manufacturing, and we grow a lot by mergers and acquisitions, so anywhere we can get security funding is a great point. It has helped us identify some things that we can do without. We can either reduce or eliminate those other tools and cascade down, so overall, it has reduced costs.

The Microsoft integrations are most valuable right now. One that I still have in the testing is putting user accounts into the high risk and letting our policies on that take place, and then have SentinelOne put it into network isolation as well until an incident is resolved.

There could be more integrations with more software. We have been looking at Palos and getting those put into the data lake. If there was a native integration for that, that would help a lot. They can just continue adding more integrations with these big brands and software security products. 

I have been with the company for two years, and it has been there since the time I have been there, so I can only say two years at most.

I would rate it a ten out of ten in terms of stability. It is great in terms of stability and agents working as long as you do your due diligence and you do not leave it there to run just like every other product. If you leave it there with no attendance, it is going to do what it does, but if you are in there, doing your due diligence and making sure things are set, it is great. Auto updates are something I know that was implemented. That has been super helpful, so if you are doing what you need to do, it is a ten out of ten.

I would rate it a ten out of ten in terms of scalability, especially because we have Ranger deployed. If we need to or if we have a merger, we can get them to put SentinelOne on a couple of devices for us and give us creds so that we can deploy to the rest from there in case they cannot get us in the SCCM or whatever else they are using.

Their support is great. Keith Fields and Mitch Milligan are always there. They have been super helpful. I knew Keith before Mitch was even part of our account. I have been working with Keith for a little bit, and he has been super insightful on different things that I did not know the tool could do or quicker ways to do things. Mitch has also been super helpful in getting us set up. 

We just bought Singularity Identity, and Keith, Mitch, and Paul have been there to give us those meetings on what we need. They really understand what our business is, and they look into our console to help us out at times as well. It has been great. I would rate their support a ten out of ten.

Positive

It was already in place when I joined the organization. We run Defender as well. It is like a dual-stack. We have E5 for other reasons, and we use it because it is already there, but our team has gone for SentinelOne. We have had other people, especially the research teams, who want to use their own agent, but we are so comfortable with SentinelOne's abilities and what we have set up to keep us secure that we have looked away from those other SIEMs who want their agent. We have looked away from other software in the realm of MDR that may not work with SentinelOne. It is a staple piece for us that would be a hard buy to remove.

It works great. One thing I wish I had done more in college is hands-on with EDR agents. I went to Purdue for the cybersecurity network engineering major. They had classes and labs for forensics, but one thing we did not get too much hands-on was EDR. I believe they lived in the world of Microsoft for their operations there. Since I have been working here, Singularity Complete has been a great product. We are expanding. We have gone into these other modules and platforms, and we have always had a great experience.

It is a mature solution. It has been here longer than ten years. I graduated from college in 2021 and from high school in 2017. It has been around longer than I have known cyber practices. It is a good one. Always do your research and compare, but it is definitely a top one. I believe it is up there on the Gartner's Quadrants as well. It is up there for a reason.

We will use it more as we get more tools and integrate it. Currently, some of the things are still in beta. I am not leveraging it to its full capability because things are either in testing or we are looking at the software that is going to be connected. From what I have seen and based on the demos and how the beta is going, I have to give it a ten out of ten.

We use the solution for endpoint threat detection. 

The tool has helped us streamline and centralize things with a single solution. We are a small organization with a handful of people managing multiple sites. It is a simple tool with an easy-to-use UI. The product has an intuitive and up-to-date GUI. 

SentinelOne Singularity Complete's most valuable feature is reporting. People with less technical knowledge can understand the things happening. 

SentinelOne Singularity Complete should focus on analytical data. Backend aggregation can make things faster in the front end. 

I have been using the product for a year. 

I have not used support yet, which is a good thing. 

SentinelOne Singularity Complete tries to go above and beyond to integrate with different vendors, which is good. It is very nice to pick a different vendor for my needs and pull in all the information I need. It is very beneficial to have a single point of activation. 

As with any tool, figuring it out has a learning curve. However, getting the information easily and quickly from the same tool is nice. It is also nice to login to a single platform instead of multiple ones, which was the case in my previous company.

SentinelOne Singularity Complete does a good job of reducing alerts. We run attack tests against our network. We can create a real-world scenario. 

The product has reduced our organizational risk. Any tool designed around security mitigates risk. 

SentinelOne Singularity Complete has centralized things and helped us save costs. It makes getting information in and out of the system easier for a small group of people. 

I like everything that the product has done as a strategic security partner. They are willing to work with other companies and are not afraid of being groundbreaking. They are working on AI. 

I rate it an eight out of ten. 

Every five years, we research tools that could replace our old software. We combine our AV and intrusion detection. We were trying to find out if there’s an agent for the whole nine-yard, and we came across SentinelOne.

The product has an automated process where we find security issues. It’s a 24/7 behavior analytical tool to execute certain actions. The tool deletes the problem-causing process and prevents issues. It discovers, kills, and protects. The software is good. I don't see much of an issue with it.

They should train their own people so that they can train us better. The theory is good. If the product is good, but we cannot rely on it or pass it along to the customer, it's useless. When we purchased the solution, we were told that certain functions could be done. I understand it is part of sales, but I feel like I'm being fooled. We couldn't test it because it was in production. We first had a proof of concept but didn't connect it to our Azure portion.

I have been using SentinelOne Singularity Complete since February.

The product's stability is okay.

The tool's scalability is average.

The support people of SentinelOne do not know the different products offered by SentinelOne. How can they support their customer if one person knows one thing and the other doesn't? They tell us the issue does not come under them and point us to a different team.

There is a SentinelOne support team and a Singularity support team. SentinelOne's support team is okay. Once, the technical support and help desk director got involved with all our issues. However, the director got involved after we strongly complained about the issues. That's not the way it's supposed to be.

Neutral

I have used Arctic Wolf.

The initial deployment was good. The solution is cloud-based.

We took help from SentinelOne to deploy the solution. We paid for it, but it was not worth the money we paid for. Two people from our company are required for the deployment. The solution requires maintenance.

The licensing is okay. I don't see any issues with it.

We evaluated other options. We were trying to have one solution for everything. We heard that SentinelOne purchased another company. Other products like Rapid7 provide multiple solutions and products for our needs. We saw that SentinelOne provided us with one product and one support system. However, even while using SentinelOne, I have to contact different teams.

When we purchased the solution, it did not do what we expected. We didn't use all of the features. It has quite a few options. There are a bunch of more add-on modules. Other products from SentinelOne are not good. I am really disappointed with them. The user must understand the solution by just reading the training documents. The team claims it is professional, but it lacks a lot of functions.

The integration is fine, but the feature is not how they market it. It looks good on paper, but it's not what we think it is. It's not a ready product in marketing. I am disappointed with it. The interoperability is still under development. Not many people know or understand it, including people from SentinelOne. When we call and try to figure out what's going on with the solution, not many understand what it is. There is a lack of training on their products and services.

The Ranger functionality is fine. It’s only been six months since we started using it. We're still learning as it goes. I think Ranger is probably better than Singularity. Sometimes, they send false positives. It's not really a big feature for us. It's good. They're trying to prevent any networking attack, but I don't think it’s there yet. They're just trying to discover what is on the network, but we already have other tools for that.

It is important for us that Ranger requires no new agents, hardware, or network changes. Ranger is just trying to discover whatever issues we have. I don't think it can prevent it. I don't think it can block issues or protect our devices.

Overall, I rate the product a seven out of ten.

Our primary use case would be for active XDR protection. We wanted an innovative XDR to keep up with the rising dangers of malware, ransomware, et cetera.

Our visibility and response to a lot of the things that come with an enterprise network have improved. We have users doing multiple things across different platforms. There are applications, servers, endpoints, and certain things that fit in the wild, and it does a really good job protecting all of them.

It has saved time for my team because of what we can do in terms of device control that it provides externally. We have total control.

When it comes to detection, we have email alerts when a threat comes across, so it's pretty quick. And if we have predefined responses to certain threats, then obviously, our response is instantaneous. But in a lot of cases, we like to have our administrators take a look at it and make sure it gets remediated as quickly as possible.

As for security, SentinelOne Singularity puts us in a better place than most solutions. We can look at platform reviews that keep us in the loop regarding what's not considered a good solution.

The visibility and, obviously, the protection aspects are second to none when it comes to speed. Another thing we fall back on is the option to roll back an endpoint if it is infected. There is a shadow copy so that if a PC downloads malicious content, we can roll it back to the state it was in before that package was imported.

It also has a lot of flexibility with its ability to ingest things.

And the AI feature of the solution is prompt in how it learns a certain network and how it responds to certain things. If you do come across false positives, it's relatively easy to get around them.

There are some obstacles you have to overcome when it comes to whitelisting and the like, but that's true of every XDR platform.

Their documentation could afford to be a little bit better communicated. A lot of times we have to look at things in the knowledge base, and much of that could be communicated better, but that would probably be the only thing that needs to be improved.

We've been using SentinelOne Singularity Complete for about three years.

I would give it an A-plus in stability. A lot of times, when you download a new endpoint protection agent or an AV agent, you might run into a lot of compatibility issues or programs kind of freezing up.

I would give it an A-plus for scalability as well.

Our experience with their technical support has been straightforward and good. We got good, timely responses.

As a strategic partner, they're "the new guy on the block." There is some talk of them being bought out. I have heard some rumors like that. But from what I've seen, SentinelOne is just as good as, or better than, any other security partner out there.

Positive

We did use an endpoint protection platform, but I can't comment on which one we used.

I was involved in the whole process of deployment. One thing that wasn't SentinelOne's forte was compatibility with a script for an on-premises software distribution tool. Most of what we did was homegrown to deploy the agents to the machines.

We did it in-house. There were a handful of us involved, probably 10 at least.

I don't deal with the cost side of things, but the licensing, as far as endpoints go, is a pretty straightforward and simple process.

We looked at a couple of other solutions but, again, I can't disclose more about those.

The speed and user friendliness that this platform offers break down some complex aspects of the security industry, and the solution lays them out in a way that a general user can understand.

Definitely compare and contrast Singularity with other solutions. It depends on what fits best for you, what industry you're in, how mobile your network is.

Our primary use case for the solution was covering all the endpoints, including servers. We also added the Kubernetes nodes with the CI/CD platform, which covered end-to-end features that we need to fill the required security controls.

The solution has benefited us by monitoring most of the activities to endpoints that we control over the USB and the browser monitoring. Activity monitoring was also done through the XDR platform. We had a couple of incidents where there was zero-day malware planted inside the Lenovo firmware upgrade, which we were able to capture through the auto-detection feature. 

The autonomous platform is valuable because we can separate false positives and negatives and update the database during certain types of automation.

The solution can be improved by ensuring threats are being mitigated on the platform autonomously and by considering introducing an on-premises solution with affordable pricing for government institutions.

There is not much focus on the on-premise solution as the license cap is so huge for small and medium-sized institutions.

We have been using the solution for approximately one year.

The solution is stable.

The solution is scalable and can use the facility to do the same license, which could be used for Kubernetes. So it is the same license but different scales which we have utilized. Approximately 1,000 users are using the solution.

Our team has had a good experience with customer service and support.

Neutral

The initial setup was straightforward. Our team has also done an equally simple upgrade. It took approximately 24-48 hours.

I would say that there could be better ROI if we tend to use more than 500 licenses under a multi-cloud solution. But it would not be the same for an on-premise solution. 

The license for the solution is quite expensive, but it is cheaper than CrowdStrike. However, if you consider specific organization requirements, it has covered them all, so we might move to CrowdStrike after evaluating three years. Then, we assess the kind of tool in line with our requirements and implement the latest and the best tool in the quadrant, and currently, in Cambodia, CrowdStrike and TrendMicro are more popular.

I rate the solution a seven out of ten. The solution is good but can be improved by ensuring threats are being mitigated on the platform and considering reducing the license cap for an on-premises solution.