ScienceLogic Reviews

Device monitoring.

It has given us comprehensive monitoring across all platforms. Better to have a best of breed tool than an SMB product.

Reporting needs to be improved. It was sold as a tool we could use for out clients and it was a complete failure. Also, built in applications should be more to best proactive monitors.

I've used it for two years.

Yes.

Yes.

Yes.

High.

5/10.

Yes, and we switched because we were using an SMB tool that could not scale to larger clients or monitor a broad enough scope of devices.

Simple.

In-house.

Yes, we looked at continuing with our previous tool, Kaseya and a couple of other multi-tenant tools.

Implement with a consulting group that knows the product. Don't expect the talent at ScienceLogic to help with process. The infrastructure you place this product on makes a huge difference.

The dashboards are probably the best selling point. API functionality, customization features, and flexibility of the tool in general, are the best features.

We lacked the power or features that the EM7 dashboards provide, and have won more than one account based on that alone. Same scenario for AWS support.

I would like to see an expansion of the API.

We have been working with ScienceLogic and EM7 for approximately one and a half years.

The ScienceLogic Deployment Team took care of our installation and configuration, and walked us through some of the basics we needed to get off the ground. Their team is knowledgeably and friendly, and it was incredibly helpful that they provided this service for us.

My Redundant/DR deployment has been running, issue free, for one and a half years.

Shouldn't encounter any issues - when we are ready, or it is necessary, a global manager function will help us manage multiple deployments from a single interface.

10 out of 10

10 out of 10

We use multiple solutions, however this is by far the most customizable and feature rich solution in our arsenal.

The HA or DR deployments introduce some minor complexities, however the deployment team stands ready to assist with any issues that are encountered, or can deploy with you onsite.

We used a vendor team who I would rate a 10 out of 10.

Yes, we also looked at Nagios, SolarWinds, Zabbix, and Nimsoft.

It's packed with features and out-of-the-box integrations, there is quite a bit going on in this tool, so the learning curve can be a bit steeper than other tools in this category, but very powerful and customizable, and their support infrastructure is top notch.

Talk to Sales and Technical Support - ask a lot of questions. They will get you set on the right course.

Too many to name all of them but some examples are:

• Dashboard
• Dynamic Apps
• Widget builder
• Reporting
• Integration
• Custom threshold
• Custom event
• Runbook
• Automation

Time. Very efficient in terms of deployment, and implementation.

I see room to do better in the network and SNMP trap processing. A major bug was discovered on the asset warranty alarm mapping, I hope the problem has been resolved by now.

One and a half years on a global scale.

There were times when the backup MySQL data sync had a problem within the probe and the main instance.

Minor, it was related to the sync issues.

The scalability and performance is excellent. We use it globally.

They are knowledgeable and very responsive.

Excellent.

We previously used a different solution. This is the best tool ever which allowed us to consolidate from various monitoring solutions such as HPOV, CA and SCOM..

Both in-house and though a vendor team. They are very experienced and able to answer straight from an inquiry when it comes to a technical issue.

Yes, we looked at FireScope unify.

It has a speedy deployment and an impressive dashboard.

The best feature is how customizable the platform is. It can be integrated into various systems, processes, and customized to the client's liking.

The product was able to centralize our monitoring, graphing, and alerting systems (including PagerDuty integration).

Usability is important. The interface is nice, but very complex and requires lots of learning involved in managing and navigating the product.

I used this solution for over a year, replacing an existing monitoring platform.

No issues encountered with deployment.

No issues encountered with stability.

Yes - scaling for thousands of servers requires a significant footprint of collectors to handle the load.

Excellent customer service.

Excellent technical support.

Nagios - we switched because ScienceLogic is an all in one solution which is able to do more than Nagios.

It was complex - it required their technicians to assist on setting up the system initially.

Through ScienceLogic direct. They were very knowledgeable.

Setup and day-to-day cost is negotiable, but having a lot of devices can be expensive in the long run.

We compared ScienceLogic to Nagios, LogicMon, and Zabbix.

Test the product thoroughly and do a cost analysis to see if the product is suitable long term.

The dashboard for our VNOC is one of the best tools to allow our VNOC instant access into our customers' environments. The dynamic apps for the video conferencing devices (endpoints, Infrastructure, etc) are tailored to the wants and needs of our customers. They establish baselines and thresholds based on the industry leaders. The multi-tenant environment allows us to manage multiple customers in a single platform. ScienceLogic gives us the ability to be very granular with our permissions within the different organizations (customers) that we add to the platform.

Prior to using EM7 for our proactive monitoring, we used an email notification system to proactively monitor the customers devices. This would require an inbox to be constantly monitored in case an alert came in. The inbox would receive thousands of messages from devices a day and it was the technicians job to weed out which alerts were false positives and which alerts were actual critical/major issues.

I believe the knowledge base leaves a little room for improvement. Troubleshooting can be a little difficult without the help of a ScienceLogic technician. That may not be the case for our customers of ScienceLogic but we do not currently employ a Python technician to translate the error codes.

They are also beginning to expand the video portion of the product. This will help going forward.

We begin implementing the product in March 2014. Our first multi tenant customer was added in June.

We have not encountered any major problems with the deployment. There were some hiccups that were due to internal issues. The product itself is very easy to use and deploy.

I have not experienced any issues with stability in the last year.

No issues with scalability.

The customer service at ScienceLogic is one of the best I've experienced over the last 13 years of my career. Everyone is willing to help us accomplish our goals to provide better monitoring for our customers. Their Professional Services have met with us multiple times to provide additional support for the needs of a few customers.

The technical support team is a top notch team. They are all extremely knowledgeable and I have not encountered a time when our problem wasn't not resolved within a reasonable time-frame.

We switched based on the needs of our customers.

The initial setup was very straightforward. When we purchased the product they deployed a knowledgeable architect to assist with standing up our environment. He worked with us to customize to meet the needs of our company. After the initial standup, I was able to stand up a lab environment without any assistance from ScienceLogic support. That's how easy it was!

We implemented through an in-house team. There was a group of 4 of us that initially worked with the technician to get everything setup. We have an implementation team that now works with our customers to onboard them into the ScienceLogic platform.