ScienceLogic Reviews

Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product. Its distributed architecture makes it special. It comes with the OS built in, so no need to purchase an OS license or DB license.

They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers.

One year.

Yes.

No issues in tools.

It depend on cost, on the customer, and the architect.

 It is straightforward.

 It depends on the customer, what he wants.

Yes, I evaluate a product and check all requirements before choosing.

Before implementation, be sure to clarify all the customer's requirements, then choose products accordingly.

Power packs.

With all the new devices being deployed, it is great to see the vender supporting them as they come out.

Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus.

Five years.

Never.

Never. It runs at 100% and performs at 100%.

No.

It is top rated. I have never waited on hold for help.

It is top rated. They always have a solution or an answer to my questions.

SevOne. EM7 is just more feature rich and stable.

Very easy and straightforward.

In-house.

100%.

Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor.

SevOne.

If your looking to have an OSS, demo EM7.

One of the valuable features is rapid dashboards.

Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their environment.

Our engineers use the tool when engaged on a Systems and Network Architecture project to determine baselines and to monitor changes we make.

Our NOC also uses the tool to provide monitoring services to our client.

I would like to see out-of-the-box standard dashboards for common services.

We have used this solution for three years.

The deployment was smooth. However, we deployed on our internal systems, then expanded to include external and managed systems.

We have had excellent reliability with the product. There are sometimes issues when changes and migrations are done to monitored elements, but we have seen that with every solution that I have deployed.

We have not had any scalability issues. However, we only have a few thousand elements. This is something I will continue to watch as it grows.

Customer Service is fantastic. Their Customer Service has been the best I have encountered. They are willing to work through issues with their product or simply issues that can be tangential to the product itself.

Overall, technical support has been excellent. When I have run into issues that move past their Tier-2 support, I had the opportunity to work with their directors and their development staff.

We switched because of cost and the overall level of effort it was taking to keep up with managing the solution. This was not a full time job, but simply a part time job for one person. This solution has allowed us to provide support with a fraction of the resources, instead of dedicating a full-time resource.

The initial setup was rather simple. We used Professional Services as well as Technical training resources from ScienceLogic.

The deployment was done remotely by a single individual in few days. Overall, he was very competent.

We have had a very solid ROI since we use the product as part of our Managed Services offering. It has allowed us to keep the prices both competitive and profitable.

Decide what you want to monitor and only monitor those items. Absorb other elements as you grow.

We migrated from Nimsoft to ScienceLogic, but I have worked with a large number of Enterprise Monitoring platforms in my career. We considered Nagios, SolarWinds, and ManageEngine before deciding on this solution.

I am excited to see the new version, Version 8. But the product has continued to grow and whenever I have had issues, ScienceLogic has stepped up as company. I feel very comfortable recommending them as a solution.

The whole platform overall is very powerful. Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content. SSL certificate monitoring function is really great, one does not need to use third party software or worst ... spreadsheet.

The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor 6000k devices with only handful of people 24/7.

Ticketing improved dramatically from when I started working with the EM7 platform. Guys at ScienceLogic are always open to new suggestions and their voting system allows them to develop tools that are truly needed.

6 Years

Not at all. Deployment was pretty straight forward and ScienceLogic engineers were able to deploy EM7 quickly and efficiently. We are about to migrate to Virtualized system which I'm sure would be even easier.

No, even with 6000 devices we did not encounter any stability issues. Our system worked perfectly from day one.

Scalability is pretty easy. You have few different option of hardware (Dell) that you can use to expand your system by adding more collectors or expand your database.

Customer service is amazing, ScienceLogic is growing quickly however it still has a small company feel what allows their engineers to know your system well from the ground up. They are always flexible with scheduling and allow you to choose best dates that fit your calendar.

Technical Support is always there. If its small or big question I never had to wait in a queue. Usually it take them 2-3 rings to pick up the phone. Once a call is initiated they log in to your system within 5 minutes and start resolving issues and answering questions where needed.

No, ScienceLogic is the first solution that we used since there is no one out there that provides monitoring and ticketing in the same system.

Initial setup is very straightforward. Appliances with prebuild system are being shipped to you (either All in one for smaller customers or collector, database and API for anyone with few thousand devices.) System is pretty much plug and play and required only few hours of setup.

We have implemented our system via in house team. Their experience is great and they always have answers and solutions at their fingertips.

Unfortunately I do not have information on this subject since ROI is not being calculated by me. If I had to guess ROI would be around 150%

Calculate your devices and decide how many SNMP and PING devices you needed. Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device.

No other options were on the market at the time when ScienceLogic came out with their Em7 platform. Their product is specializing not only in monitoring but also in Ticketing.

ScienceLogic is a great company! I worked with them for the past 6years and their growth shows that they are the leader in monitoring segment for small to medium companies. Keep up good work.

The ability to write custom dynamic applications, and the ability to create custom dashboards to display multiple device graphs in one place.

We have been using EM7 as our monitoring solution since our product was launched 7 years ago. EM7 has allowed us to respond quickly to service outages, and has been a great help in identifying the cause of these outages.

The upgrade process occasionally proves to be exciting. ScienceLogic Support is always able to resolve the exciting issues promptly, but I'd rather seem them not appear in the first place.

My company: 7 years

Me personally: 3 years

No. Initial deployment is always quick and easy. I'be deployed more than a dozen appliances and not encountered any issues.

Not with EM7, just with my hardware. Even in those instances, ScienceLogic support has been a great help in getting things running again.

The only scalability issues I've encountered have been due to bugs in my hardware. When I have followed heir published hardware recommendations and used reliable hardware I have seen no scalability issues.

Excellent. I've only called to address licensing issues, and they have always been able to resolve my issues quickly.

The best I've ever experienced. No matter whether my issue has been due to system configuration, operator inexperience, or hardware problems, they have always been able to guide me to a prompt resolution.

I've used Nagios a number of times, and have tried Zabbix and a couple others. All of the other solutions make generating graphs and configuring alerts a painful process. With EM7 it's painless.

Very simple. With the auto-discovery capability, I didn't have to created complicated configuration files like with Nagios.

In-house. The solution was initially implemented by my boss, but I took over 3 years ago. Since then I have thoroughly enjoyed supporting EM7.

The product is a bit expensive, but impressive capability and expandability comes at a price. My management team has never hesitated to approve my requests for new licenses.

My boss tells me that they looked at Nagios and Zabbix, and discovered that they didn't offer nearly the capabilities offered by EM7. The fact that our primary provider of satellite communications services also uses EM7 was an additional big help in making the choice.

I highly recommend on-site training from ScienceLogic's staff. They convey a great deal of information very quickly and painlessly.

The customizable dashboard is my favorite feature. I have everything that matters to me in my role available immediately at sign on. I also love that we can customize a customers dashboard view, from analyst to C-level executive we can give the customer exactly what they want/need to see at sign on.

We have been able to utilize categories and grouping for both customers and devices to streamline our processes for both monitoring and management of those devices.

Overall monitoring capabilities could be improved. We run into instances where we are not able to configure monitoring for specific things and requires quite a bit of manual labor to accomplish these tasks.

We have used this solution for about 3 years.

I was not a part of the original deployment team so I am unsure. I have been involved in some customer deployments and things seem to run quite smoothly.

The main stability issues we encounter are during upgrades which tend to take longer to apply than scheduled. The stability tends to be fantastic.

We have found this solution to be quite scalable and at this price point it seems to be intended for enterprise level customers.

The customer service at ScienceLogic is excellent. We have multiple routes we can use as escalation when needed but we really have not had the need to at this point.

The technical support provided by ScienceLogic is above average. The built in programming is excellent. Sometimes it is difficult to apply to monitoring but when it works it is great.

I was not with the company I am now prior to us utilizing ScienceLogic and EM7 as a monitoring tool.

Again, I was not part of the initial setup I joined my company after things were originally launched.

Again, I was not part of the initial setup I joined my company after things were originally launched.

This tends to be an expensive solution that is geared toward enterprise level customers. You will need to have an intermediate monitoring option as well.

There are some very nice features built into this solution but it does seem to serve enterprise level customers more than any others.

There are a large number of very valuable features within ScienceLogic, the most impressive feature is the event management capabilities. With the ability to create custom events administrators can dial in monitoring and really customize events for specific devices or applications that help ensure you are on top of issues and stabilizing your environment.

ScienceLogic has helped our organization in numerous ways, these include capacity planning in our network, virtual environments and applications. Along with the ability to view the health of applications which have instances located around the globe. ScienceLogic allows us to test connectivity between locations and structure the product to fit our needs.

In many different areas of the product there are terminology inconsistencies, these inconsistencies are within the product and also within the IT world, these are definite area’s that need improvement; however with a little use they become second nature.

I have been utilizing this product for about two years, monitoring over 600,000 interfaces within our infrastructure and we have created over 250 IT services which reflect application or groups of devices which have relations.

We encountered quite a few issues with our deployment, my team and I knew nothing about ScienceLogic and we were also a brand new group to our company so we knew nothing about the environment we were being asked to monitor. With all of that ScienceLogic staff were exceptional walking us through all of our questions and concerns and failures when setting up our Instance.

We have had a few issues with Stability, I think the product itself it very stable and the power it provides administrators can cause instability. Once of the features we find very beneficial is IT services, which are extremely powerful, however if you set them up incorrectly you can overwhelm the database.

Yes, however our issues were due to not understanding the size of our environment and the group that originally sized the product was providing bad information. As we have increased the amount of devices and the range of those devices we have run in to scaling issues which will most likely cause us to stand up a brand new instance of ScienceLogic to meet our needs. This is not a solution we are excited about but it is a solution none the less

The level of customer service we have received from all of the ScienceLogic team has been exceptional. We continue to stay in contact with our Sales executive, and when we have issues with the product Tech support follows up regularly after closing out tickets to ensure our issues have not reoccurred and our customer advocate representative know what is going on with our system when we call them, they know our history and our roadmap.

ScienceLogic Technical Support has always provided a solution and in one instance a Tech support person stayed on a support call with me and my team over the entire weekend to help us sort out issues that we ourselves created. Technical support knows the product very well and they always go the extra mile to ensure success.

Previously multiple event management systems were in use; however due to 4 different monitoring tools being utilized we were unable to integrate the entire set into one screen. ScienceLogic had the ability to perform the work of many of these tools and was able to integrate with the tools it could not replace.

Our deployment was straightforward, however we had gone through ScienceLogic’s professional training prior to deployment allowing my team to understand the product prior to deployment. I believe it would have seemed much more complex without the training that we had been given.

We utilized ScienceLogic deployment team, they walked us through what we needed setup on our network to allow the product to function and also walked us through the setup. of each server we deployed. There were complex portions and easier portions, the Professional Services tech was easily able to perform all steps of the installation.

I am unable to provide numbers; however after deploying ScienceLogic in our infrastructure and configured IT services around our critical applications we have experienced a considerable drop in major incidents which impact our customers. The reduction improves our company’s image and also allows for more time to be spent enabling resiliency and less time dealing with outages.

I am not able to comment on licensing, we purchase licensees outright and I am unfamiliar with the other subscription models.

I was not part of the team which evaluated tools to monitor.

IT services are an extremely powerful tool that is underutilized and very little time is spent in any of your training classes going over IT services. We have been able to collect data and report on data that no other tool I have found can report on without a massive amount of work. I also believe your staff needs to be trained to a higher degree on IT services. Monitoring and event management is simple, you provide customers the ability to relate the data and aggregate the data collected. During symposiums customers don’t seem to know the power they have in front of them if they learn the IT services. IF I were in charge of ScienceLogic I would find a way to promote and Sell IT services. The use cases are endless.

Event creation, device relation building, and customization are excellent aspects of ScienceLogic for infrastructure and application monitoring. Dashboards are another excellent feature as that provides a visual representation to application owners and support teams.

ScienceLogic has helped us to create a structural view of our infrastructure and applications that also details trending usage. Correlating the usage with logged events is useful in troubleshooting and knowledge creation.

One of the main areas for improvement would be the reporting section of ScienceLogic. There is a lot of great information that ScienceLogic collects but the current reporting option are very limited without extensive customization.

Two years

Initial issues in deploying with vlan tagging due to changing network environment. Most of the deployment is very intuitive.

Initial issue involving the hard drive specs created some issues but support was very helpful in solving and assisting us through this issue.

There was a few issue involving the quantity of devices to be monitored, including the interfaces, versus the amount of collectors required. Larger quantities of interfaces was the biggest issue but just required recalculating how many devices per collectors were necessary.

Excellent. The customer service and support has been the best of any vendor I have had experience dealing with in my professional history.

I would also rate technical support as excellent. They have stayed with us through every issue we my face and provided consistent updates. The level of skill is exceptional for troubleshooting and has been an incredible resource.

Multiple tools were previously used but limited view, lacking features, and failed support caused use to switch.

The initial setup was straightforward with the assistance of deployment support. It was a very educational setup.

The initial deployment was through ScienceLogic but additional deployments were done through our in-house group. In both cases, deployment was easy and intuitive.

I believe the prevention and ability to quickly troubleshoot issues is the main ROI. The less time taken to deal with major issues, the more time teams can focus on other issues regarding services provided.

Pricing and licensing is fair depending on how you plan to use ScienceLogic. The range of options ScienceLogic provides makes the cost flexible and reasonable.

Some other options consisted of Nagios and SolarWinds. The reason ScienceLogic was chosen is for it's functionality and customization. It's growing integration with other tools and the ability to grow per customer needs makes it an excellent tool.

ScienceLogic is a tool that you can appreciate to multiple levels of technical experience. The ability to customize and grow the tool to the company needs is a huge benefit.

I see the biggest features of EM7 is that it is can cover a lot of different products very quickly and without a ton of effort. In my book, the second biggest feature is the company behind the product, they generally respond quickly to issues with some level of urgency and they seem very motivated to innovate the software.

I have thought long and hard about the following statement but if I had to setup another shop all over again EM7 would be the first tool I would fire up #truestory.

We can approach many different solutions without a ton of lift on developers which helps us a great deal. We still need to put time into tuning what is in the defaults, but we can get up and running in short order using EM7.

Reporting is still a gigantic pain point, we invest a lot of cycles in manufacturing reports off-board -#notfun. While EM7 covers a lot of ground quickly and is capable of consuming enormous amounts of event and performance data, EM7 ironically has a hard time reporting on it - basic reporting is there, but if you let's say want to run a report for the last 90 days how many Cisco 2900 routers had a critical power supply incident that for one isn't easy and two needs a developer to write a custom report.

QA of their power-packs has been an uphill battle at times, and I feel like it's in part due to how EM7 is marketed. When a vendor claims they have a management pack for a given manufacturer, that doesn't necessarily mean its going to be dead on accurate for production use. If you need to make dead certain that the release is going to deliver I have come to learn every in step of the way to production needs thorough testing before putting it into a production environment - moral of the story here is make no assumptions and read your release notes. Also your team time for tuning the software release, like I said EM7 consumes alot of data, that always isn't a good thing.

For me the UI lays out very logically, then again I use it every day, but for many of our users navigating the UI gets confusing quickly and before long the user gets lost and frustrated and they give up. The UI for any end user facing systems needs to welcome all walks of life, EM7 at present( I know they are working on the UI currently) is really geared to the end users who are professional engineers not necessarily the weekender admin - which if you are professional engineer you're going to feel right at home.

Deployment went very smooth, their installation engineers still engage with us with is a luxury not every vendor can handle.

It's been a real workhorse for us, but you gotta take care of the horse.

As it relates to scalability : if you follow all the rules, take time to read the manuals, its infinitely scalable in my opinion. That said we haven't had any issues with scalability :)

Superior to most, they have a good account coverage plan, we get treated pretty well even when there is bad news.

Probably some of the best in the business at getting to the root of the issue quickly.

We implemented through a vendor team initially, our team seemed to have root level knowledge of the system. I haven't seen many of their engineers spending any time scratching their head on situations.

The Power Packs that are available are amazing. It took me ~10 minutes to fully configure multiple Pure disk arrays. The Cisco UCS power pack was even faster. Literally pointed it at the IP of the UCS and it did all the work.

Dashboards have been great. Management loves seeing all the little green lights. Steep learning curve but very beneficial.

The UI takes a bit to learn but once you get past that it gets the job done. Creating dashboards is also complex but that is because of the sheer number of options.

2+ years

We have not had any issues with the initial install or any updates. Very straight forward. No curve balls. Configuring firewalls will take much longer than settings up ScienceLogic.

Our server is overloaded but still works great. We are planning on adding more nodes to alleviate this. We were also expecting a large uptick in network resource usage but its amazingly small.

No issues with scalability. We have pushed our server beyond whats recommended and it is still chugging along fine.

10/10. Have never had any bad experiences with the customer service. Prompt responses and they always help out.

11/10!!! The support team is AMAZING! I cannot stress this enough. Every call the support team goes above and beyond troubleshooting.

Nagios. We switched because it is less effort to configure new devices in ScienceLogic. The power packs are really what sets ScienceLogic apart from other solutions.

Very simple to roll out. Have not had any issues with initial installs or any updates. The hardest part for us was configuring SNMP across hundreds of Unix servers which took some scripting.

In house install. No issues on the roll out. Fairly standard set up. Nothing too complicated. Updates are as simple as uploading the file to the Science Logic server and hitting go.

We have not done any official ROI for ScienceLogic. We do feel its 100% worth it. Management loves seeing the dashboards up and the alerting has been amazing.

Costs more than Nagios but has way more features and is 100% worth the price. The power packs make such a big difference.

We were using Nagios before and switched to ScienceLogic. I don't recall the other products we reviewed prior. ScienceLogic does everything we need it to.

I cannot stress how great the Power Packs are. The Pure Disk and Cisco UCS packs are out of this world. There haven't been many things we have not found integration for.