ScienceLogic Reviews

We are using ScienceLogic primarily for monitoring our infrastructure, a few specific services like Citrix, and a few websites and their publication. We have private cloud deployments as well as on-premises deployments.

It is very easy to configure because we are using an agent-less version. You can very quickly implement a collector for monitoring device servers.

It doesn't have the complete application-level topology. It could have service topology and business service monitoring. 

I would like to see how business service monitoring will function with agent-based installation, and how flexible and business-oriented it is for service modeling and service infrastructure. I have a lot of experience in using business service monitoring, service topology, and service hierarchy functionalities in similar products from BMC and Micro Focus (OpenView), and I want to see how these functionalities will look like in ScienceLogic.

We have been using ScienceLogic in our company for four to five years. 

It is stable. 

Scalability looks fine, but we didn't have to extend it so far. We haven't looked at our possibilities regarding scalability.

We have opened tickets, and their technical support has always resolved them successfully.

The initial setup was straightforward.

Its price could be lower, but for what you pay, you got a lot of value from its features and functionalities. Customers always want a discount or a cheaper solution.

I would rate ScienceLogic a ten out of ten. It is a pretty good and well-done product.

This tool is the combination of ITSM and EMS. 

My organization would like to see the following improvements to ScienceLogic:

1. ScienceLogic should provide detailed documents to customer as the current documents are not sufficient. 
2. They should add CLI command modes and scripts for high performance.

Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS.

They should include chat support, like Zenoss. The ScienceLogic support team takes too much time.

We did face issues with its older version 8.1. 

We have not experience any fatal issues with EM7 

We have never faced any issues with scalability. 

We are using this tools for approximately 50 customers.

They should improve their support process.

We used multiple applications for NMS. Now, we are using this tool due to its dual functionality.

The initial setup is straightforward and very easy. Just mount its media and follow all the steps.

With vendor team, we had a very good experience. I would rate them a seven out of 10.

I would like to spotlight four key areas where ScienceLogic excels:

1. The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs.
2. The opportunity to achieve high value for our services. We can provide monitoring services at different pricing levels to best fit our business model while delivering value to our customers.
3. They provide the scalability to grow with us. In just a few years, we have grown from five datacenters to over 40 datacenters. ScienceLogic has continuously grown with us.
4. The availability to provide domain expertise. ScienceLogic provided onsite professional service assistance for a key project to meet our aggressive project timelines.

The dashboards in ScienceLogic provide huge value. We can show customers exactly what we are monitoring and accurately display metrics, like uptime. We want to deliver transparency to our clients, so they can see how things are performing. ScienceLogic is our way to do that. Internally, ScienceLogic improved our billing operations.

We also attend the training and networking events ScienceLogic offers. Those meetings are essential to evolving our business.

One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks. However, I know this is an area where they are investing and the first version of the new UI/UX is due out soon. I am confident it will be greatly improved with the next release.

We have been using ScienceLogic since 2008.

In 2012, we had to deploy a new ScienceLogic stack and migrate data from the old stack to the new one. It was a slow process, but ScienceLogic impressed us with their commitment to resolve issues fast. They sent a professional engineer to our facility to help escalate problems and fix everything as quick as possible. We did not feel we had to resolve these issues on our own, so partnership was key.

We are confident in the stability of the product. Like any technology platforms. we've had our share of issues over the past nine years. However, ScienceLogic always works with us to ensure that our services are not impacted.

ScienceLogic continues to grow with us. There is a feedback loop between our companies which allows both of us to improve. They learn from issues we experience, and we believe they build that into new product improvements. They listen to customers and make meaningful updates based on their needs.

This is an area where a small company like ScienceLogic continues to impress us. Their customer service is unparalleled. We always get the help we need, when we need it. ScienceLogic goes above and beyond expectations giving you that personalized support. Their staff recognize what’s happening in the market and understand our goals.

We have partnered with them for more than eight years because they provide superior support. When we call, they are dedicated to help. If we have a larger issue, ScienceLogic sends their experts onsite to help us. It’s a huge relief to know that ScienceLogic is ready and willing to hear our problems and offer the right solution.

We stopped using a legacy billing tool in favor of using ScienceLogic’s platform. We also had many major third party and homegrown solutions. In 2016, we consolidated all the solutions into a ScienceLogic's EM7 solution.

The overall setup was straightforward and designed with ease in mind.

We do rely on ScienceLogic to handle our implementation needs, as required. They do an effective and efficient job. There are some complexities to implementation, but overall it is pretty painless.

We absolutely receive a high return on our investment.

Make sure you understand your business and do a cost modeling for three to five years. ScienceLogic has a variety of options to consume the product, but only you can tell them what your real needs are for short and long-term.

When we first looked them, we compared EM7, Nagios, SolarWinds, and a handful of homegrown solutions.

You must recognize the functional structure of your organization and make sure everyone understands the platform. Often times, companies find themselves faced with a "tool" sprawl. Monitoring and service assurance requires a disciplined approach and asking critical questions upfront helps solve many issues later.

Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product. Its distributed architecture makes it special. It comes with the OS built in, so no need to purchase an OS license or DB license.

They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers.

One year.

Yes.

No issues in tools.

It depend on cost, on the customer, and the architect.

 It is straightforward.

 It depends on the customer, what he wants.

Yes, I evaluate a product and check all requirements before choosing.

Before implementation, be sure to clarify all the customer's requirements, then choose products accordingly.

Power packs.

With all the new devices being deployed, it is great to see the vender supporting them as they come out.

Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus.

Five years.

Never.

Never. It runs at 100% and performs at 100%.

No.

It is top rated. I have never waited on hold for help.

It is top rated. They always have a solution or an answer to my questions.

SevOne. EM7 is just more feature rich and stable.

Very easy and straightforward.

In-house.

100%.

Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor.

SevOne.

If your looking to have an OSS, demo EM7.

One of the valuable features is rapid dashboards.

Overall, it is a very solid tool for Fault and Performance Monitoring. We use the tool to provide views into their environment.

Our engineers use the tool when engaged on a Systems and Network Architecture project to determine baselines and to monitor changes we make.

Our NOC also uses the tool to provide monitoring services to our client.

I would like to see out-of-the-box standard dashboards for common services.

We have used this solution for three years.

The deployment was smooth. However, we deployed on our internal systems, then expanded to include external and managed systems.

We have had excellent reliability with the product. There are sometimes issues when changes and migrations are done to monitored elements, but we have seen that with every solution that I have deployed.

We have not had any scalability issues. However, we only have a few thousand elements. This is something I will continue to watch as it grows.

Customer Service is fantastic. Their Customer Service has been the best I have encountered. They are willing to work through issues with their product or simply issues that can be tangential to the product itself.

Overall, technical support has been excellent. When I have run into issues that move past their Tier-2 support, I had the opportunity to work with their directors and their development staff.

We switched because of cost and the overall level of effort it was taking to keep up with managing the solution. This was not a full time job, but simply a part time job for one person. This solution has allowed us to provide support with a fraction of the resources, instead of dedicating a full-time resource.

The initial setup was rather simple. We used Professional Services as well as Technical training resources from ScienceLogic.

The deployment was done remotely by a single individual in few days. Overall, he was very competent.

We have had a very solid ROI since we use the product as part of our Managed Services offering. It has allowed us to keep the prices both competitive and profitable.

Decide what you want to monitor and only monitor those items. Absorb other elements as you grow.

We migrated from Nimsoft to ScienceLogic, but I have worked with a large number of Enterprise Monitoring platforms in my career. We considered Nagios, SolarWinds, and ManageEngine before deciding on this solution.

I am excited to see the new version, Version 8. But the product has continued to grow and whenever I have had issues, ScienceLogic has stepped up as company. I feel very comfortable recommending them as a solution.

The whole platform overall is very powerful. Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content. SSL certificate monitoring function is really great, one does not need to use third party software or worst ... spreadsheet.

The EM7 platform allows one to allocate resources and point them in the right direction when needed. We can monitor 6000k devices with only handful of people 24/7.

Ticketing improved dramatically from when I started working with the EM7 platform. Guys at ScienceLogic are always open to new suggestions and their voting system allows them to develop tools that are truly needed.

6 Years

Not at all. Deployment was pretty straight forward and ScienceLogic engineers were able to deploy EM7 quickly and efficiently. We are about to migrate to Virtualized system which I'm sure would be even easier.

No, even with 6000 devices we did not encounter any stability issues. Our system worked perfectly from day one.

Scalability is pretty easy. You have few different option of hardware (Dell) that you can use to expand your system by adding more collectors or expand your database.

Customer service is amazing, ScienceLogic is growing quickly however it still has a small company feel what allows their engineers to know your system well from the ground up. They are always flexible with scheduling and allow you to choose best dates that fit your calendar.

Technical Support is always there. If its small or big question I never had to wait in a queue. Usually it take them 2-3 rings to pick up the phone. Once a call is initiated they log in to your system within 5 minutes and start resolving issues and answering questions where needed.

No, ScienceLogic is the first solution that we used since there is no one out there that provides monitoring and ticketing in the same system.

Initial setup is very straightforward. Appliances with prebuild system are being shipped to you (either All in one for smaller customers or collector, database and API for anyone with few thousand devices.) System is pretty much plug and play and required only few hours of setup.

We have implemented our system via in house team. Their experience is great and they always have answers and solutions at their fingertips.

Unfortunately I do not have information on this subject since ROI is not being calculated by me. If I had to guess ROI would be around 150%

Calculate your devices and decide how many SNMP and PING devices you needed. Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device.

No other options were on the market at the time when ScienceLogic came out with their Em7 platform. Their product is specializing not only in monitoring but also in Ticketing.

ScienceLogic is a great company! I worked with them for the past 6years and their growth shows that they are the leader in monitoring segment for small to medium companies. Keep up good work.

The ability to write custom dynamic applications, and the ability to create custom dashboards to display multiple device graphs in one place.

We have been using EM7 as our monitoring solution since our product was launched 7 years ago. EM7 has allowed us to respond quickly to service outages, and has been a great help in identifying the cause of these outages.

The upgrade process occasionally proves to be exciting. ScienceLogic Support is always able to resolve the exciting issues promptly, but I'd rather seem them not appear in the first place.

My company: 7 years

Me personally: 3 years

No. Initial deployment is always quick and easy. I'be deployed more than a dozen appliances and not encountered any issues.

Not with EM7, just with my hardware. Even in those instances, ScienceLogic support has been a great help in getting things running again.

The only scalability issues I've encountered have been due to bugs in my hardware. When I have followed heir published hardware recommendations and used reliable hardware I have seen no scalability issues.

Excellent. I've only called to address licensing issues, and they have always been able to resolve my issues quickly.

The best I've ever experienced. No matter whether my issue has been due to system configuration, operator inexperience, or hardware problems, they have always been able to guide me to a prompt resolution.

I've used Nagios a number of times, and have tried Zabbix and a couple others. All of the other solutions make generating graphs and configuring alerts a painful process. With EM7 it's painless.

Very simple. With the auto-discovery capability, I didn't have to created complicated configuration files like with Nagios.

In-house. The solution was initially implemented by my boss, but I took over 3 years ago. Since then I have thoroughly enjoyed supporting EM7.

The product is a bit expensive, but impressive capability and expandability comes at a price. My management team has never hesitated to approve my requests for new licenses.

My boss tells me that they looked at Nagios and Zabbix, and discovered that they didn't offer nearly the capabilities offered by EM7. The fact that our primary provider of satellite communications services also uses EM7 was an additional big help in making the choice.

I highly recommend on-site training from ScienceLogic's staff. They convey a great deal of information very quickly and painlessly.