Name: SAP S/4HANA Cloud
Brand: SAP
Rating: 4.0 (57 reviews)

reviewer1646067

Executive Director at a tech services company with 201-500 employees

Sep 25, 2024

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Enhanced analytics and supply chain management with need for more customization

Pros and Cons

"For supply chain management, we are using WMS. When you go to public cloud, you get a full-fledged EWM."

"Variant configuration is needed."

What is our primary use case?

The primary use cases of SAP S/4HANA Cloud include working with a mining company, an automotive company, and a project-based company.

How has it helped my organization?

As an implementation partner, we work with customers who are already using SAP and are moving them to Quick Cloud. This makes the system less customized and easier to use.

What is most valuable?

For supply chain management, we are using WMS. When you go to public cloud, you get a full-fledged EWM. In terms of analytics, the real-time analytics capabilities are also valuable.

What needs improvement?

Variant configuration is needed. It is currently not available. More continuous updates based on customer feedback are required to make it a full-fledged system.

Buyer's Guide

SAP S/4HANA Cloud

December 2025

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For how long have I used the solution?

We have been working with SAP S/4HANA Cloud for almost two years.

How are customer service and support?

The support team is good and offers significant help, but there is room for improvement. There are gaps that require escalation to the next team level, and sometimes R&D is needed from their side.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We were previously working with SuccessFactors.

What's my experience with pricing, setup cost, and licensing?

For larger companies, the cost is manageable. However, for smaller companies, the cost is quite high because it is a subscription model. The cost is almost twice to three times higher due to high yearly investments.

Which other solutions did I evaluate?

For smaller companies, we suggest going for SAP with a lesser license.

What other advice do I have?

Generally, new businesses can move in for one thing. They should consider the costs due to the SaaS model. The cost can be reduced if SAP allows smaller FEU packages, which would also benefit smaller companies.

I'd rate the solution seven out of ten.