SAP S/4HANA Cloud Reviews

We use SAP S/4HANA Cloud for claims portal applications in more than 25 countries. It is used to work on customer complaints after the sale order has been created. Once the customer or distributor raises their complaint, it goes into different levels of approval. Then, based on whether the different levels of approval have been accepted or rejected, an order gets created in the back end of the SAP system, and a cash memo or part exchange is given to the customer. Before the final approval, different approvals and IDs are created in the SAP cloud database instead of the SAP on-premise database to help reduce the number of users.

SAP S/4HANA Cloud can fulfill all the custom applications and can fulfill custom business requirements. SAP S/4HANA Cloud provides easy database access.

The user interface of SAP S/4HANA Cloud needs to be improved because it is not as good as other applications.

We have been using SAP S/4HANA Cloud for two years.

The solution is scalable. Nearly a thousand users are using the system.

The customer support is good.

Positive

The initial setup is neither easy nor difficult. I rate SAP S/4HANA Cloud's initial setup a five out of ten. The deployment of the solution takes two years. Ten people are required for the deployment, which includes two engineers, one system architect, and four developers.

The solution is deployed on a private cloud. People can access the public cloud using all the necessary authentication. So we have both private and public service applications. We are working in parallel with OutSystems, which is far better for SAP.

Overall, I rate SAP S/4HANA Cloud a ten out of ten.

I'm a consultant and we are users of this solution. 

The solution performs very well and the kinds of devices that we can use through it are enormous. It can be used through web, mobile, and through graphite interface. They are all supported. 

In terms of analytics, there are some improvements that can be made. I'd like SAP to function more on mobile apps. I'd like to see the majority of our supervisors and managers, who don't have to sit at a desktop all day, but need to attend meetings and seminars, have the ability to access the product from their mobiles. It would make life much easier to have that access at your fingertips.

We've been using the current version of S/4HANA for four months.  

The solution is stable. 

The solution is scalable, we have over 1,000 users. 

We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've engaged with a technical team to complete the project and we've had great feedback from them. 

Positive

The product requires various setups in terms of what kind of ports you're taking, whether you're converting from old or installing new, and that will determine the level of complexity. If you are converting from a previous version of SAP to a new one, then it needs to be taken through a different route. The reason is that all the data that you are handling in your business needs to be preserved and protected. If you're deploying from scratch, it's easier than converting from an existing version. Depending on the size of the organization, deployment can take anywhere from eight months to a year. It can sometimes take a couple of years. 

I would recommend this product for enterprise size companies. There are some areas. There are some areas where SAP doesn't quite feel complete and there are hiccups. On a positive note, it works well for us right across the company. 

S4HANA Cloud is reliable and accurate. Our existing team also has expertise in SAP, so it was simple to migrate to the cloud solution. S4HANA Cloud has advantages because we don't need to maintain the infrastructure, and there aren't any huge upfront costs. 

We have to deploy add-ons integrated with the B1 when we are on the cloud option, and we face challenges with web integrations. Right now, when we attempt web integration, some of the ports are not open. There are infrastructure issues like IP conflicts and switches that need to be redefined. 

Integrating SAP with other products like payroll solutions should be smoother. I wish there were some tools a consultant could build according to the client's requirements. For example, say I want to process debit and credits. In SAP, we have to follow SAP terminologies and patterns. I need a template to deploy my structure according to the client's requirements. There is no structure available in SAP that a consultant can mold.

This product is implemented in 35 domains across multiple organizations with different structures, so there is a bottleneck in multiple segments. The consultant needs different models to help with the financials. 

I have worked with S4HANA Cloud for two years, but I have eight years of experience with on-premise SAP solutions.

S4HANA Cloud is stable.

S4HANA Cloud is scalable. Over the last six years, you can see how much it has improved. SAP has added multiple modules, new features, and patches. The usage depends on the company structure. Some companies need 20 to 30 licenses while others may require more than 100.

We submitted multiple requests to SAP for technical support, and their response was quite good. 

S4HANA seems quite complicated when you first deploy it, but after you go through the setup procedure once, the next implementation is smooth. The maintenance depends on the complexity of the deployment and the company's structure. For example, plant maintenance requires three to four users. It all depends on the company structure, like the number of call centers involved, revenue, etc. 

One consultant can handle the deployment by themselves. It's not so complex.

I rate SAP S4HANA Cloud seven out of 10. 

We are into little segments and we are using SAP's little option. We are using five models in that S4HANA, and this is just the backend. On the front-end side, we are using both applications and both are integrated together.

The primary and secondary line views are very helpful.

The solution is reliable.

The scalability is very good.

The integration is very stable. We have 18 years of SAP experience and we simply have migrated to S4HANA. We are using SAP Best Practices within our business requirements and it works very well for using this approach.

Technical support has always been insightful and responsive.

There isn't anything I would want to improve on. It's a good solution.

There is a difference between the real-time synchronization of any application or the solution that's provided by the OEM. SAP is providing releases or notes frequently, so it's an ongoing activity. SAP is constantly providing small, small patches to upgrade everything. The release strategy is based on the OEM. It works fine for us, this approach.

The pricing is high.

We have used SAP for the last 17 years, however, recently, last year, we migrated into HANA.

The stability of the product is good. It doesn't crash or freeze. There are no bugs or glitches. The performance is reliable. 

We've never had issues with scalability. It's good. If a company needs to expand, it can do so.

We currently have 40 or more SAP users in our business. While we have over 700 employees, the backend application can only be used by corporate or regional team members.

Technical support has been great. We've used them in the past and have been satisfied with how they have helped us. 

I am also familiar with Oracle and Microsoft Dynamics. This product has a higher cost, however, it is the best option and therefore you get good value for money.

That said, our company is almost 20 years old and we adopted SAP about 18 years ago. We've pretty much always used it. 

The installation or implementation of this product takes around five months. It's about the process implementation. Therefore, whenever you will implement any application, you have to understand how it will fit into your business. You need to consider the business use cases and the user interactions. All of these tasks take time.

While we handled the solution's implementation in-house, we also had an in-house consultant who assisted us in the process. 

If you compare this product with the big players - like Oracle and Microsoft Dynamics - SAP is quite costly. That said, if you are talking about the solution, SAP is the number one option.

You do need to pay for a license. It's an architectural license based on maintenance costs. Every year we have to pay 22% of the purchase costs and maintenance costs. It's not a subscription-based model, it's a perpetual model.

I would recommend the solution to others. We have 18 years or so of experience with SAP and we've always found the solution to be excellent. We deeply understand SAP and SAP culture. We understand the processes and how to leverage everything for the betterment of our business. We're totally aligned with SAP.

I would rate the solution at a nine out of ten.

One of the advantages of this product is integration. It has a really fantastic integration. I always have a one-to-one with my integration consultants: doing the success factor integration with SAP S/4HANA Cloud, or doing other types of integrations. We have a lot of methods for integration: standard integration and customized integration with third parties. The integrations work well with no issues.

SAP S/4HANA Cloud vs Oracle: In Oracle, for example, you can easily install even Oracle 19c or the latest version in your laptop. You can test it, get it certified, and even look for the application, but it's really difficult to install Hana. It's really difficult to reach any testing environment. It's difficult to test the version.

I'm struggling to hire in my team. While I was with Oracle for 15 years as a senior manager for their support solution center in Smart Village, I didn't face that much of a struggle in hiring like what I'm facing now in SAP. This is because Oracle (like Microsoft) made their products available for downloading, testing, etc., but for SAP, it's difficult.

I've had sufficient time to evaluate ByD. It is going on the right track in terms of improvement: technical-wise and featurewise. There's nothing you need to improve in this solution's performance. There's nothing major in its essential or core features: in the FI or supply chain or procurement through the cloud. It's doing a great job.

Testing is the main thing I'd like to see improved.

An additional feature I'd like to see on SAP S/4HANA Cloud is the production application or module. For small to medium businesses, there's only a finance module and the standard non-finance module, e.g. supply chain, but there's no production planning. That is a factor. We need to use the smaller version of production planning with the smaller version of quality management. I hope to see this feature in the cloud application.

I've been using this solution for six years.

I see this application as really stable.

They need to improve SAP S/4HANA Cloud's scalability and make it like Oracle's. They need to do more about scalability. This is a major issue and they need to put more effort into it, but I think they are improving.

I don't have complaints about the support. They were able to point out the problem.

I evaluated Oracle.

I don't have much information about AWS, but it's booming. I hear a lot of customers moving to AWS because they say it's stable and has no major issues with it. I have more experience with SAP S/4HANA Cloud though, and it's fantastic. It's going very well. Most of the small to medium companies are now moving to business by design. This is a very great application.

Hana hosting vs AWS: It is the same in Hana, but on cloud. I'm talking about the cloud application, e.g. ByD. This is great.

This solution isn't resource-intensive. It's a low-key solution.

S4 Hana on cloud vs on-premises: It's been years since on-premise deployment has been applied. All should move to the cloud version. You will be forced to move to the cloud version. No more on-premise will be available for this solution.

I've been working in the last five or six years focusing on SAP cloud applications, even the on-premises ones. It ranks number one from my point of view. The other products in the market are also doing fine, but from the integration point of view, especially in the production and manufacturing industries: It's the number one application in manufacturing, so this gives a great advantage to SAP.

I would say to every CEO or to any company that they should start looking into moving their applications and their database. They should move everything to cloud before they are forced to do it because of limited time. They need to be proactive in this direction because there's a lot of benefits from the cloud from a performance perspective. It helps people to focus on data analysis, reports, and maintenance of cloud environments. It requires less effort on the IT people, so we can use them to start focusing on other current digitalization requirements. There's a lot of challenges and they need to sprint all of their work e.g. field work, work related to hardware and networking switches, etc.

I'm giving this solution a score of eight out of ten.

The manufacturing is a good feature. 

Their revolving AI should should be better improved. 

I have experience using SAP S/4HANA Cloud.

The stability depends on the infrastructure. 

The solution is highly scalable. We have a very large company. 

The initial setup is complex. The deployment takes six to eight months. 

The solution is affordable. 

Overall, I would rate the solution a seven out of ten. 

We use SAP S/4HANA Cloud to pull data and analyze it in Excel.

SAP S/4HANA Cloud is designed to support data analytics, making it a good solution for organizations that are looking to gain insights into their business data.

It is good in data analytics and helps in data analytics.

The scalability of SAP S/4HANNA is an area that could be improved.

I have been working with SAP products for eight years.

This solution is quite stable.

Scalability could be improved. 

I would rate the scalability a five or a six out of ten.

Technical support is good.

I would rate them an eight out of ten.

Positive

The initial setup is straightforward. It is not very complex.

It took a year to deploy this solution.

A consultant provided assistance to us in our organization.

I am not aware of the pricing.

I would rate SAP S/4HANA Cloud a nine out of ten.

Our primary use case for the solution is processing funds. All active sales and sales activities are managed on SAP S/4HANA, which is production, packing, outbound, and inbound.

It is a straightforward solution.

The product can be improved by including a module for after-sales service modules. Those modules should make it easier for the people on the floor to register the refund and exchanges because, currently, the setup is too chaotic. Currently, in the after-sales service, people working in the call centers are taking care of a specific SAP session, which is always full of problems. So they should look closely and see what's wrong with that and why it is not always working because we often have problems and errors in those modules.

We have been using this solution for approximately ten months and are currently working with the version SAP S/4HANNA.

The solution is scalable. It is mainly meant for big companies and is not something that can be done for smaller companies. 

I rate our experience with customer service and support a nine out of ten.

Positive

The initial setup is understandable, but we often deploy it to SAP consultants.

We implemented it through a vendor team.

The solution is quite expensive. I rate the pricing a four out of ten.

I rate the solution an eight out of ten. The solution is good but can be improved by including modules for after-sales service and enabling integration with third parties. SAP is prominent in the market, and it has many solutions adaptable to different kinds of industries. Enterprises also tend to focus on digitalization and digital management. SAP was one of the first to be available for this demand because it was already on the market. So they were pushing their activities and their marketing as well. So that's how they got into the market first, and they rapidly improved based on feedback.