SAP S/4HANA Cloud Reviews

Our primary use case for the solution is processing funds. All active sales and sales activities are managed on SAP S/4HANA, which is production, packing, outbound, and inbound.

It is a straightforward solution.

The product can be improved by including a module for after-sales service modules. Those modules should make it easier for the people on the floor to register the refund and exchanges because, currently, the setup is too chaotic. Currently, in the after-sales service, people working in the call centers are taking care of a specific SAP session, which is always full of problems. So they should look closely and see what's wrong with that and why it is not always working because we often have problems and errors in those modules.

We have been using this solution for approximately ten months and are currently working with the version SAP S/4HANNA.

The solution is scalable. It is mainly meant for big companies and is not something that can be done for smaller companies. 

I rate our experience with customer service and support a nine out of ten.

Positive

The initial setup is understandable, but we often deploy it to SAP consultants.

We implemented it through a vendor team.

The solution is quite expensive. I rate the pricing a four out of ten.

I rate the solution an eight out of ten. The solution is good but can be improved by including modules for after-sales service and enabling integration with third parties. SAP is prominent in the market, and it has many solutions adaptable to different kinds of industries. Enterprises also tend to focus on digitalization and digital management. SAP was one of the first to be available for this demand because it was already on the market. So they were pushing their activities and their marketing as well. So that's how they got into the market first, and they rapidly improved based on feedback.

We use SAP S/4HANA Cloud to pull data and analyze it in Excel.

SAP S/4HANA Cloud is designed to support data analytics, making it a good solution for organizations that are looking to gain insights into their business data.

It is good in data analytics and helps in data analytics.

The scalability of SAP S/4HANNA is an area that could be improved.

I have been working with SAP products for eight years.

This solution is quite stable.

Scalability could be improved. 

I would rate the scalability a five or a six out of ten.

Technical support is good.

I would rate them an eight out of ten.

Positive

The initial setup is straightforward. It is not very complex.

It took a year to deploy this solution.

A consultant provided assistance to us in our organization.

I am not aware of the pricing.

I would rate SAP S/4HANA Cloud a nine out of ten.

The manufacturing is a good feature. 

Their revolving AI should should be better improved. 

I have experience using SAP S/4HANA Cloud.

The stability depends on the infrastructure. 

The solution is highly scalable. We have a very large company. 

The initial setup is complex. The deployment takes six to eight months. 

The solution is affordable. 

Overall, I would rate the solution a seven out of ten. 

We are resellers of this product.

SAP S4HANA Cloud is one of the best products in enterprise solutions, especially for manufacturing, retail, logistics, wholesaling, and distribution. I've worked with other ERP systems, and SAP is a very good product.

SAP promotes the cloud, but customers are worried about the security of their data. SAP suggests they have SAP S4HANA with RISE, which is a private cloud environment, but it is difficult to sell many of the customers on the cloud concept because of the privacy issues. Customers definitely look for how their data can be protected in a larger organization.

The interface is an area where improvement is needed. From the interface perspective, there are a couple of products which are definitely available only on cloud, like Ariba. In that case, if there's a public cloud, then they need to go for SuccessFactors. There is a combination of SuccessFactors without Payroll, and then you have your ERP on-premise, S4HANA on-premise with finance and the HCM component of Payroll, so that you can have data protected over there. 

SuccessFactors is a public cloud because they have good connectivity between their systems and the VTP platform. On the other hand, if Ariba is for a very large organization, this is a concern.

For the banking and finance sector, SAP S4HANA Cloud has competition with Oracle.

I would rate technical support 4.5 out of 5.

I would rate this solution 9 out of 10.

Its use cases are related to financial management, asset management, ERP, logistics, and sales.

It's a unified platform for finance and all the other fields, so it allows the finance team to control the other operations a lot better. It helps with real-time analysis of all the information of the company in one location.

Finance aspects of it and transportation management, asset management, and inventory management are valuable.

The pricing is way over any of the other ERPs, and the bank integrations are not perfect. There are a lot of costs for other implementations and integrations with Salesforce and other systems. Rather than being a fully-fledged system on its own like most of the other ERPs, it relies too much on developed integrations by the implementation partner.

In terms of additional features, the parent portal is a major miss out. There are no HR systems. I don't think any ERP is complete without an HRMS offering, but that's a separate system in SAP. It's missing in the public edition, and only in the private edition, it's available as an optional add-on. It's a huge limitation in the ERP system, and it was almost a deal-breaker for us.

I have been looking at the evaluation of it for about six months, and we just finished implementing it.

The platform itself is quite decent. It's relatively stable, but because it relies a lot on customizations, a lot of the customizations are sometimes not very stable.

It's very scalable. We have around 40 users working with this solution.

We haven't contacted them yet. We were working with an implementation partner, and they also had an implementation team from SAP directly, so many of our queries would be answered by them directly. We've just now entered the post-handover phase where we would have to reach out to technical support.

We had Tally and Zoho. We switched because Tally was just not a full ERP. It was just a basic ledger similar to an Excel sheet. Zoho was suitable for the manufacturing or trading industry. It was not suitable for a large organization or any complex organizational structure. It definitely was not suitable for all the things that we needed or anything beyond what a very small shop would have.

It was extremely complex and painful. We had to work with partners who had consultants in each of the modules being implemented, such as asset management, finance, and operations. There were over eight different consultants, even on the smallest project, and it was extremely painful compared to any other ERP system and platform.

It took us around three months. We initially contacted a partner who helped us with our requirements. We spent a couple of weeks just looking at our requirements before we signed the contract. After we signed the contract, we had two to three weeks for document review and evaluation of the current solution for the migration. It took us another month or so just to implement these modules. After that, it probably took us two weeks to migrate all our data over to the system, and then the changes required took another week or so. We had to make changes or do customizations where it just wasn't working for us, and then it took us another month just for the go-live of the final solution with full features.

In terms of maintenance, there is no real maintenance to be done because it's a SaaS product, but we have to maintain our integrations with banks and other things, which, in general, are quite difficult to maintain. Because a lot of the product relies on customizations, it's very difficult to maintain those integrations and customizations across platforms. In general, it's no different than Office 365, where they do updates themselves and maintain the software updates, but it's still a pain for us to maintain the customizations.

There were eight consultants. We had one consultant for each of the modules, and they were all on the payroll of the implementation partner. There were also resources involved from our company side. It took up way too much of our finance and executive team's time. IT was involved, but way too much of the finance and executive team was used. It was to an extent that it almost didn't let them complete their own job well, and they were spending way too much time with just the ERP consultant.

Its pricing is way over any of the other ERPs. I'd rate it one out of ten in terms of pricing.

Get a very good implementation partner because the prices of the subscription itself vary depending on the partner, and the price of the implementation, which is more than the price of the subscription for the first two years, would also vary significantly. The implementation partner does a lot of the work of implementing the system and making a lot of customizations, which are implemented automatically in a general ERP but need to be done in SAP. So, if you have a bad partner, it will be painful for you.

I'd rate SAP S/4HANA Cloud a six out of ten.

I am a consultant for this product. Many of my customers use this for various product and finance processes. This is a user-friendly, comprehensive solution to manage finance.

With the newer update, there are more funnels as well as ample opportunity to customize the solution. With the SAP Optimizer, companies are using about five to ten percent of the product as-is while the other ninety to ninety five percent is customized to automate and standardize processes.

The price is mainly suitable for larger companies, even then, there may be other, cheaper solutions.

Additionally, this solution is the result of multiple acquisitions leaving room for there to be issues with performance.

I have been using this solution since 2013 when is was strictly marketed within the telecom industry.

This is a stable solution.

This is a scalable solution that best fits larger companies.

I have not needed to contact support.

The initial setup can be straightforward if the people are prepared in the right way. 

This is a pricey solution that best serves large enterprises. Be sure to ensure that your company's requirements need to be fulfilled by SAP. There are many other ERP's that are cheaper yet highly functional. 

However, it is still cheaper than some of the competition (i.e. Oracle, ESD, etc.)

When setting up the solution, be sure to train your people on the platform so that they can standardize new processes, not imitate what they had in the past.

We primarily use the solution for data governance. It is a lot of mastering data and depends on the organization and how the organization is structured. There can be more centralized data or data structured for the organization. You can work on the localization where it's an expanded version of oversight for data governance. It varies, however, it's really driven by master data maintenance and product compliance behind that maintenance, managing, and governing of master data.

The flexibility is a very valuable aspect of the solution for us. That said, it depends on the client. Clients who would like quality with that core control over security will like this product. Clients who prefer more process-driven governance rather than more agile setups can also easily work with it. 

The tool selection is really robust and scalable for multiple scenarios.

Technical support is very good.

The initial setup can be complex, depending on the environment. 

I've been dealing with the solution for a long time. It's likely been about 20 years. I started using it when I first started out.

The scalability is great. Companies can use it in various ways and there's a large too selection that makes it very scalable. 

Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very satisfied with the level of support we receive.

The complexity or straightforwardness of the setup depends on the implementation scenarios. It's all driven by how complex the current environment is and what they want to do - including which components they want to use. The product offers deluxe flexibility for multiple complicated or simplified scenarios.

How many people a company will need for deployment and maintenance all goes back to the scope of the work and the types of organizations and then what the rollout looks like. From my previous experience, an organization might need anywhere from one to 100  people. It depends on if it's a global company versus a local regional company.

The cost of the solution depends on the licensing agreement between SAP and the company and that changes all the time. It can vary.

We are just a customer and an end-user.

We are likely using the latest solution. The product goes back to an earlier SAP version before they had the data governance. They had this thing called MDM. Now, it's a more recent version. It's called data intelligence, which is an all-data product package. It's the same product, just a different release with a few different options.

I would advise those considering implementing the solution to make sure the solution's setup
is driven from the business approach and is process-driven before looking into the data governance. They need to start from the source profiling data for source mapping.

I'd rate the solution at a nine out of ten.

The most valuable feature of SAP S/4HANA Cloud is the new UX design.

The solution’s reporting could be improved.

I have been using SAP S/4HANA Cloud for more than 20 years.

Sometimes, we have performance issues with the solution.

I rate SAP S/4HANA Cloud a five out of ten for stability.

Our clients for SAP S/4HANA Cloud are mostly enterprise businesses.

I rate SAP S/4HANA Cloud an eight out of ten for scalability.

The solution’s initial setup is difficult.

The solution's deployment takes up to 24 months. The solution was deployed on Google and Microsoft Azure cloud.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten.

SAP S/4HANA Cloud is suitable for small and medium-sized businesses, but it's not preferable for enterprise customers.

Overall, I rate SAP S/4HANA Cloud a seven out of ten.