SAP S/4HANA Cloud Reviews

Speaking about use cases, it is a whole ERP system for a medical tech company.

It is a complicated solution. So it should be easier to use.

At the moment, I'm not using the solution, but as a consultant, I'm looking at or evaluating ERP systems for customers. So, SAP S/4HANA is the last one, which I evaluated for one of our customers. Also, my customers chose the solution. So, I am a consultant for my customers. I provide consultations in a totally neutral manner for all the products.

It is a stable solution.

It is a scalable solution.

In one of the projects I know, there are around 400 to 500 users using the solution.

It's a hybrid solution. So a few things are on-premises like the local data is on-premises, and the rest of the software is in the cloud.

The biggest problem if you are involved in implementing SAP S/4HANA is that you are not working directly with SAP, meaning that you are dependent on implementation partners. The implementation partners receive the incentives only if they are selling cloud solutions. So they are cherry-picking in the market. So this means that the transaction phase will go much longer, and the companies with the most needs and the biggest backlog will be the latest ones in the last ones of the transformation, which will spread some competitive disadvantages.

I would recommend the solution to those who are already working with SAP.

I rate the overall solution a seven out of ten.

We use this solution to do a lot of mock up applications to mimic the user scenarios for a couple of our current clients. We try to use those scenarios to see how S/4HANA could be used as a system to better authorize the current client's ability.

I'm using version 1909. The cloud provider is AWS.

There are around 20 people using this solution in my organization.

We like the web portal or interface, which is great. The user experience is much better than the current traditional SAP landscape. Lots of business processes are simplified. There's less maintenance and less configuration effort needed. More importantly, the performance is good. Using the S/4HANA database could really dramatically improve the business performance on the database and could even change the business model overnight.

In terms of S/4HANA Cloud itself, we don't like the rate they charge us. It's pretty expensive. Maybe it's because of the individual instance that we paid for. I don't know whether this is also applicable for other commercial S/4HANA Cloud assistants, but for our training system, there are many bugs or things which didn't work in practice.

We didn't know how to figure it out, and if we posted any of those incidents to the SAP community through the SAP portal, usually SAP would ask what kind of license we had. It's not easy to facilitate the solution between us and SAP, so we have had to leave those issues open.

I've been using this solution for almost two years.

It's hard to say because we haven't implemented any S/4HANA solution for our clients, but from the experience of using that demo system, it's pretty stable. We don't have outages.

It's scalable. For a company that doesn't have experience with SAP, there could be more scalability. If they start a project from scratch, I think they could deploy the S/4HANA solution for the whole company. But if the company has the footprint of SAP in a test and it has pretty complicated IT solutions using the old SAP systems, starting with a small scope, like a pilot project, and then gradually enlarging the scale would be the best option.

I would rate this solution 3 out of 5.

I was not involved in the technical setup of S/4HANA, but from what I understand, it's pretty straightforward. It's almost like an out-of-box solution for us, but it also depends on what kind of use case you have for that system. If it's only for training, you probably don't pay that much attention to all the details, but if it's for a production system for the business, then there are a lot more things that you need to consider.

It all depends on what your needs are in regards to complexity of installment.

I would rate setup 4 out of 5, on a scale of extremely complicated to being very easy.

From the SAP documentation and the best practice webinars, the length of deployment depends on the size of the company and the complexity of their current IT landscape, and also how much data and volume that they want to deal with. It could range from half a year to a couple of years.

We only need one person to administrate the user access and give the IP address to everybody so they have access.

We are a consultant, so deployment was done in-house.

I would rate the ROI 3 out of 5.

Through the experience of another cloud demo system, we know that if we wanted to implement any SAP cloud solution to a potential client, like IBP or S/4HANA, that license cost would be really a big burden for many companies, even for a larger sized company. For instance, SAP charges the license cost per company's revenue size. So if you have a higher revenue, you pay a lot more than a medium or small company.

If clients want to have more sophisticated functionalities or add-ons, they pay additional fees.

I would rate the price 2 out of 5. It's very expensive.

I would rate this solution 4 out of 10. 

My advice is to evaluate the business case very carefully before implementing this solution.

SAP S/4HANA Cloud can be integrated with other non-SAP applications. Our company wants to elevate the core user experience and wants users to use the SAP favourite mobile applications.

SAP S/4HANA Cloud has improved our data management and user and stakeholder experiences. It has also enhanced our business partners, supplier and customer experiences.

In regards to storage, one of the other drivers that led us to implement SAP S/4HANA is that other SAP storage offerings, such as RISE with SAP and SAP BTP, do not offer the same user and customer experience or proper data management. As a result, it's difficult to find available competencies.

I like the SAP offerings and the standard best practices included in the SAP S/4HANA Cloud version.

Another valuable feature is the private cloud. If you are on a private cloud, the SAP S/4HANA allows you to use a desktop PC and customize the workings to your business needs. In addition, with SAP S/4HANA, you also have the choice to select your own Hyperscaler.

A challenge with SAP S/4HANA is that the proposition by SAP does not match the value realization. For example, SAP proposes more value for the cloud offering with RISE with SAP. This same approach should also be realized to the fullest extent for SAP S/4HANA.

We started the implementation of SAP S/4HANA in November 2021. 

The product is stable. It's not challenging, especially with extensive testing and multiple iterations. However, there is always a possibility of issues or surprises, but the product is stable immediately.

In terms of storage scalability, if it is in the cloud, SAP S/4HANA Cloud appears to offer some direct phasing, down phasing, and scalability. But, I have yet to come across a scalability situation on the customer side.

We have a great contract with SAP, so we have no challenges getting technical support. We know that SAP technical support works per their policy and whatever has been defined in the cloud agreement. So, we can connect with an expert and usually have an answer within 48 hours.

Positive

The initial setup of SAP S/4HANA Cloud was complex and wore me and my colleagues out. Value realizations are complex, and it was difficult finding out the actual value realization.

The licensing process for SAP S/4HANA Cloud has worked well and is usually completed before I decide on a project. Also, licensing is confidential between the supplier and the customers.

Regarding setup processes, I believe that a company should be clear about its vision and goals. A company should ensure that the technology they want to implement aligns with the vision they want to achieve in the next two or three years. If these things align, they should adopt this technology and see how many competencies they possess. So, for example, if the company doesn't have the technical competency in-house, it may be better to offload these tasks by leveraging completely managed services via the cloud or SAP.

I would rate this solution an eight. I would have rated it a 10 had I successfully gotten a value realization in a simpler way.

Our company wants the data to be collected from SAP S/4 SSP, and then we want to send the data to the data lake. We want to bring to the world analytics on the data collected from SAP. This includes the structured and non-structured data collected from SAP and data from social media.

We use SAP S/4HANA Cloud for claims portal applications in more than 25 countries. It is used to work on customer complaints after the sale order has been created. Once the customer or distributor raises their complaint, it goes into different levels of approval. Then, based on whether the different levels of approval have been accepted or rejected, an order gets created in the back end of the SAP system, and a cash memo or part exchange is given to the customer. Before the final approval, different approvals and IDs are created in the SAP cloud database instead of the SAP on-premise database to help reduce the number of users.

SAP S/4HANA Cloud can fulfill all the custom applications and can fulfill custom business requirements. SAP S/4HANA Cloud provides easy database access.

The user interface of SAP S/4HANA Cloud needs to be improved because it is not as good as other applications.

We have been using SAP S/4HANA Cloud for two years.

The solution is scalable. Nearly a thousand users are using the system.

The customer support is good.

Positive

The initial setup is neither easy nor difficult. I rate SAP S/4HANA Cloud's initial setup a five out of ten. The deployment of the solution takes two years. Ten people are required for the deployment, which includes two engineers, one system architect, and four developers.

The solution is deployed on a private cloud. People can access the public cloud using all the necessary authentication. So we have both private and public service applications. We are working in parallel with OutSystems, which is far better for SAP.

Overall, I rate SAP S/4HANA Cloud a ten out of ten.

I'm a consultant and we are users of this solution. 

The solution performs very well and the kinds of devices that we can use through it are enormous. It can be used through web, mobile, and through graphite interface. They are all supported. 

In terms of analytics, there are some improvements that can be made. I'd like SAP to function more on mobile apps. I'd like to see the majority of our supervisors and managers, who don't have to sit at a desktop all day, but need to attend meetings and seminars, have the ability to access the product from their mobiles. It would make life much easier to have that access at your fingertips.

We've been using the current version of S/4HANA for four months.  

The solution is stable. 

The solution is scalable, we have over 1,000 users. 

We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've engaged with a technical team to complete the project and we've had great feedback from them. 

Positive

The product requires various setups in terms of what kind of ports you're taking, whether you're converting from old or installing new, and that will determine the level of complexity. If you are converting from a previous version of SAP to a new one, then it needs to be taken through a different route. The reason is that all the data that you are handling in your business needs to be preserved and protected. If you're deploying from scratch, it's easier than converting from an existing version. Depending on the size of the organization, deployment can take anywhere from eight months to a year. It can sometimes take a couple of years. 

I would recommend this product for enterprise size companies. There are some areas. There are some areas where SAP doesn't quite feel complete and there are hiccups. On a positive note, it works well for us right across the company. 

SAP S/4HANA Cloud has been used in manufacturing, for niche industries, such as automotive utilities, higher education, and oil and gas.

The most valuable features of SAP S/4HANA Cloud are the detailed solution costing, integration, and built-in analytics.

The integration with third-party vendors could improve.

I have used SAP S/4HANA Cloud within the last 12 years.

SAP S/4HANA Cloud is a stable solution.

The scalability of SAP S/4HANA Cloud is great.

It is difficult to receive the correct answer from the support.

I rate the support from SAP S/4HANA Cloud a four out of ten.

Neutral

Other ERP solutions are significantly easier to implement, but SAP S/4HANA Cloud has its merit.

The length of time it takes to implement the solution depends on the environment. I have done 15 implementations.

I rate the initial setup of SAP S/4HANA Cloud a six out of ten.

The maintenance of the solution can be outsourced, done in-house by a selected team, or a hybrid of the two. Most companies have hybrid maintenance programs.

SAP S/4HANA Cloud is not one of the top solutions when evaluating other solutions on the market. This solution is a bit rigid. 

I rate SAP S/4HANA Cloud an eight out of ten.

We are using SAP S/4HANA Cloud as a cost ledger and reports.

The most valuable features of SAP S/4HANA Cloud are the ease of use from the cloud, CapEx analysis report, and everything being connected together well.

The solution could improve by adding a planning model, such as BPC. Additionally, if we need to make changes in the profit center it has to be done manually. It is not connected to the cost center.

I have been using SAP S/4HANA Cloud for approximately 10 years.

The solution is stable. However, we have some connectivity issues but this is due to our network and our factory being away from the city.

The scalability of SAP S/4HANA Cloud is good.

We used a contractor for the support in our company. We had some difficulties.

I rate the support from SAP S/4HANA Cloud a seven out of ten.

Neutral

We switched from SAP ERP to SAP S/4HANA Cloud because SAP S/4HANA Cloud has better connections to our models and is newer. Most solutions only last approximately five years and a switch have to change.

The initial setup of SAP S/4HANA Cloud is easy.

I rate the initial setup of SAP S/4HANA Cloud an eight out of ten.

The price of SAP S/4HANA Cloud is expensive. However, the benefits are good. We did not purchase any upgrades.

The solution is very good, I love it. It is a complete feature set.

I rate the price of SAP S/4HANA Cloud a four out of ten.

I rate SAP S/4HANA Cloud a nine out of ten.

S4HANA Cloud is reliable and accurate. Our existing team also has expertise in SAP, so it was simple to migrate to the cloud solution. S4HANA Cloud has advantages because we don't need to maintain the infrastructure, and there aren't any huge upfront costs. 

We have to deploy add-ons integrated with the B1 when we are on the cloud option, and we face challenges with web integrations. Right now, when we attempt web integration, some of the ports are not open. There are infrastructure issues like IP conflicts and switches that need to be redefined. 

Integrating SAP with other products like payroll solutions should be smoother. I wish there were some tools a consultant could build according to the client's requirements. For example, say I want to process debit and credits. In SAP, we have to follow SAP terminologies and patterns. I need a template to deploy my structure according to the client's requirements. There is no structure available in SAP that a consultant can mold.

This product is implemented in 35 domains across multiple organizations with different structures, so there is a bottleneck in multiple segments. The consultant needs different models to help with the financials. 

I have worked with S4HANA Cloud for two years, but I have eight years of experience with on-premise SAP solutions.

S4HANA Cloud is stable.

S4HANA Cloud is scalable. Over the last six years, you can see how much it has improved. SAP has added multiple modules, new features, and patches. The usage depends on the company structure. Some companies need 20 to 30 licenses while others may require more than 100.

We submitted multiple requests to SAP for technical support, and their response was quite good. 

S4HANA seems quite complicated when you first deploy it, but after you go through the setup procedure once, the next implementation is smooth. The maintenance depends on the complexity of the deployment and the company's structure. For example, plant maintenance requires three to four users. It all depends on the company structure, like the number of call centers involved, revenue, etc. 

One consultant can handle the deployment by themselves. It's not so complex.

I rate SAP S4HANA Cloud seven out of 10.