EAM Executive at a educational organization with 5,001-10,000 employees
Real User
Top 10
A scalable solution for large organizations
Pros and Cons
  • "SAP BusinessObjects Business Intelligence Platform is definitely scalable."
  • "There should be more integration with other platforms."

What is our primary use case?

Right now, we're using SAP BusinessObjects Business Intelligence Platform for an in-house project — we don't have any customers. 

I work for an educational institute — in the main reporting area. I create different reports based on student performance using exam results and other data from various schools. In our university, we have around 20 different departments. One for Computer Science, one for Engineering, one for Audio Civil, one for Electronics, etc. I was planning to build a consolidated report that would show how our students are performing compared to other schools — a consolidated view. Then I can drill down further into individual fields. 

What is most valuable?

Big organizations can implement Business Warehouse on the cloud. Small organizations, like educational institutes, don't have that much complex data, so it doesn't make sense for them to buy Data Warehouse on the cloud. We want to use HANA and something called SLT. This will cover our replication and allows us to do modeling directly in the cloud, which is a great feature. 

What needs improvement?

As the technology stands, and from what I have researched at this particular point in time, companies that don't have much complex transaction data available on a day-to-day basis, don't need Business Warehouse or Data Warehouse on the cloud. We want to use SAP Analytics Cloud directly and do our data modeling on HANA Data Modular. This would really help because we wouldn't need separate licensing for Data Warehouse and for SAP, etc. We could remove all of this. We could do everything with HANA and SAP.

There should be more integration with other platforms. 

Everybody wants to use SAP Business Intelligence. Because we need a Business Warehouse or a Data Warehouse, we have to create a universe consisting of everything that we'll use as an input in BI. For this reason, we have a lot of dependencies. We require connection with the two different platforms. If we were to use HANA, then we wouldn't need Business Warehouse or Data Warehouse — we could just use SAP Analytics Cloud. We could use SAP Analytics Cloud as a standalone solution for reporting purposes and we could also use Business Intelligence as a standalone solution for reporting. 

This should be fixed so that companies don't require three separate licenses for three separate applications. Not everyone has that kind of a budget. It should be an all-in-one solution — this only turns away potential customers. If SAP provided a feature like standalone BI, we could use it directly, access ERP, get the data we need and start building reports. Single application licensed universities are ready to pay for that. But when it's three to four different applications, it's beyond their budget. 

For how long have I used the solution?

I have worked in data services for the last eight to nine years. 

Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
November 2022
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
656,474 professionals have used our research since 2012.

What do I think about the stability of the solution?

I haven't used all of the features yet, so I can't answer this question properly. 

What do I think about the scalability of the solution?

SAP BusinessObjects Business Intelligence Platform is definitely scalable. 

How are customer service and support?

I haven't connected with support because we're using it for an in-house project. We installed it and work on it ourselves so we haven't had to contact them regarding SAP. Regarding ERP issues they are proactively able to help clients. We're a client for SAP. They've been able to help us. 

How was the initial setup?

The initial installation is quite simple for me, but for inexperienced users, it may be difficult.

What about the implementation team?

At my previous job, I deployed this solution myself. Deployment took two to three days.

What's my experience with pricing, setup cost, and licensing?

As of now, we don't pay for a license. I think SAP has a program in which they give free access to Analytics Cloud for our university. Under that scheme, I have access to SAP Analytics Cloud, where I have explored different features; however, I don't have access to BI.

Which other solutions did I evaluate?

I am interested in SAP for the cloud because where I work, we have SAP ERP on the HANA Cloud. Currently, we don't have a license for SAP Analytics Cloud. That's why I'm exploring different methods to implement it. Currently, Business Warehouse is on-premise but I am planning to upgrade it to the cloud.

What other advice do I have?

Although I haven't been able to use the BI portion, I would give this solution rating of eight. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Associate Consultant at a tech services company with 10,001+ employees
Consultant
Top 20
User-friendly dashboard, reporting tool, and good performance for the single-source universe
Pros and Cons
  • "The reports are most valuable. If it is a single-source universe, based on only one database, the performance, and the reporting tool is user-friendly, and users are very familiar with the tool and are comfortable using it."
  • "The performance could be improved, like when we extract a large amount of data."

What is our primary use case?

We are integrators and implementers. It's purely technical instead of functional. I take care of all the servers and do server configuration, capacity planning, sizing, capacity planning, and performance tuning.

Mainly, my work is not in the reporting part. We support the users and the business, and we take care of all the BusinessObjects servers.

We are using version 4.2 right now. In that, we have a reporting tool called Web Intelligence. We haven't explored 4.3 yet.

What is most valuable?

The reports are most valuable. If it is a single-source universe, based on only one database, the performance, and the reporting tool is user-friendly, and users are very familiar with the tool and are comfortable using it. In the VB, we developed a dashboard in Xcelsius in the same way we can report in the VB.

The dashboard can easily be accessed by users. Right now with version 4.3, SAP is saying that they're coming with a query feature, where they can have a single platform and access all the reports. In 4.2, they have that one from SP4 onwards, but none of the users are using that one, so there needs to be more education with that. 

Also, reporting on the CMS database is a little bit of a headache. That is one problem that we are facing right now. With SP3 onwards, they have provided it. But right now, with version 4.3 onwards, it is very much integrated within that BO suite, so it was very easy. Right now there is a separate driver we need to install and take it further from there. That part is a little bit of a challenge.

What needs improvement?

The performance could be improved, like when we extract a large amount of data. Especially in the last project, what I've seen is multi-source. If we are developing a universe, based on Db2, SQL, Oracle and SAP BW, and developing a report on top of the multi-source universe, then there are some performance-related issues and data federation service instability.

There is a data federation administration tool, but that configuration is not very easy to use. That needs to be improved.

The solution could be more user-friendly. Right now, there is self-service functionality like how we have in Tableau, and a split view. Whatever the self-service functionalities, that needs to be improved. SAP has apparently improved it in version 4.3, but I haven't tested it.

What do I think about the stability of the solution?

The solution is stable. In 4.2, after SP4 onwards, there are a few patches and we have had some issues, but it's okay. SP7 and SP8 are stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

Technical support is very good. We can raise an incident with SAP, in the SAP portal, and they respond based on the priority.

I would rate technical support 4 out of 5.

How was the initial setup?

The setup is straightforward.

Integrating earlier versions like 3.0 and 3.1 with SAP was challenging, especially when you have multiple domains, for example, and you are in the SAP domain and also if you want to integrate with SAP America. So if you want to have a multi-domain environment, that is a little bit challenging.

That is also one issue which we have faced. There are multiple changes, even from the Windows side. Otherwise, we have certain challenges in that configuration.

What other advice do I have?

I would rate this solution 8 out of 10. 

Crystal Report and the enterprise reporting is very good. It's very detailed. In the VB report, they have also come up with various features, not only setting up the security at the back-end. Even at the database-level, if a customer doesn't want to do any security setup or changes, and they want to do a report-level or the universe-level restrictions, that is in the IDT tool. From version 4.2 onwards, we have that functionality. Last time, we tested it in SP6 and it worked well. 

If they don't want to have any security at the back-end and want to go with the security at the BO level, and if they want to make sure that the report is accessible by the higher management, mid-level management, that kind of a security, we can do it. We have seen that feature in SP6.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
November 2022
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
656,474 professionals have used our research since 2012.
Popoola Adams - PeerSpot reviewer
Director at a tech services company with 11-50 employees
Real User
Top 10
Robust in terms of security and integration, quite scalable, and good for building well-formatted reports
Pros and Cons
  • "If I were to compare it with Power BI and I wanted to build proper well-formatted reports, BusinessObjects Business Intelligence does that much better. Power BI is just getting into that space. They've concentrated more on visualization, which is what the SAP Lumira does. With Web Intelligence, you are able to build reports that users can interact with. They can also do a lot of querying themselves. It is robust in terms of security and integration. It is also quite scalable."
  • "I don't like the fact that I have to use two tools. Web Intelligence is good for reporting and all kinds of stuff, but I would rather have one product. All the reporting features of Web Intelligence should be developed within Lumira. A lot of predictive abilities have been brought into the cloud version of SAP Analytics. It would be nice to see a lot of newer technologies and AI. Predictive capabilities are becoming a little more standard. Instead of having to get another model, we are just looking for one solution to deal with analytics including predictive."

What is most valuable?

If I were to compare it with Power BI and I wanted to build proper well-formatted reports, BusinessObjects Business Intelligence does that much better. Power BI is just getting into that space. They've concentrated more on visualization, which is what the SAP Lumira does. With Web Intelligence, you are able to build reports that users can interact with. They can also do a lot of querying themselves.

It is robust in terms of security and integration. It is also quite scalable.

What needs improvement?

I don't like the fact that I have to use two tools. Web Intelligence is good for reporting and all kinds of stuff, but I would rather have one product. All the reporting features of Web Intelligence should be developed within Lumira.

A lot of predictive abilities have been brought into the cloud version of SAP Analytics. It would be nice to see a lot of newer technologies and AI. Predictive capabilities are becoming a little more standard. Instead of having to get another model, we are just looking for one solution to deal with analytics including predictive.

For how long have I used the solution?

My first engagement with SAP BI was in 1998, so it has been more than 20 years.

What do I think about the stability of the solution?

Its environment is quite robust, especially when it is on-premise.

What do I think about the scalability of the solution?

SAP BI is quite scalable. It supports multiple servers and multiple combinations of landscapes. It is quite good. You can add more servers to get better performance. You can also separate services. You can separate the application server from the webserver. If you want to deploy a large on-premise setup, it would be the way to go.

How are customer service and technical support?

I work for an SAP partner company. We were the first SAP BusinessObjects partners in Nigeria, which is where I'm based. We've been partners since '98. Our goal as consultants is to be as self-sufficient as possible. We hardly need to get in touch with tech support because we are self-sufficient.

How was the initial setup?

The installation of SAP BI is an extensive function. Typically with an SAP installation, you need a combination of on-premise and cloud. The cloud functionality is still evolving and maturing. As compared to Power BI, it would take a lot more work. However, if I went the way of Lumira, I could use Lumira Desktop standalone, and I get to use the features.

What about the implementation team?

We have our own team for maintenance within our company. We used to have five people, but we have scaled down to just two full-time employees. We also have a number of people who are available on request.

What's my experience with pricing, setup cost, and licensing?

I have always found SAP BI to be expensive. It is expensive even when you compare SAP BI Cloud with Microsoft Power BI. Power BI is probably around $9.99 per month, and the cheapest SAP BI is around $20, which is double. In terms of price, Power BI is definitely a lot better. If you have budget issues, you may want to go for Power BI.

What other advice do I have?

I will be a bit biased, and I would definitely recommend SAP BI. It is a bit more robust and mature as compared to Power BI. Power BI keeps changing every day, which is not a bad thing considering how old it is. For a serious setup, I would rather use SAP BI, but I look forward to having one tool rather than two.

I would rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Global Product Manager at a tech services company with 10,001+ employees
Real User
Top 20
Good for reporting and translating data into business language, but difficult to set up
Pros and Cons
    • "The user interface should be easier to use and navigate."

    What is our primary use case?

    We primarily use the product for reporting and dashboards. We only have those two use cases, although there are other ways to use them.

    What is most valuable?

    I have a 24-hour company, and the business layer on top of the database can translate database data into business language so that people can easily understand what's happening. It allows us to quickly create reports without IT or programming skills.

    The stability is quite good.

    What needs improvement?

    According to our experience, SAP BO is too heavy and very difficult for customers with medium, or smaller-sized businesses to install and maintain. It is such a heavy reporting tool.

    Even though they provide the business layer, it's difficult for the programmer to create their own business layer. It's too complex for them. They need to simplify this.

    The user interface should be easier to use and navigate.

    The initial setup is difficult. 

    Technical support could be more responsive. 

    For how long have I used the solution?

    I've been using the solution for five years already. I've used it for quite a while. 

    What do I think about the stability of the solution?

    The stability is pretty good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is good. 

    What do I think about the scalability of the solution?

    We only have three or four people who are using the solution at our company at this time. They are the admins and the ones who generate the reports for us. 

    We haven't really looked into scaling as the data volume is very limited. I can't speak to how easy it is to expand or how well it handles extremely large data sets.

    How are customer service and technical support?

    Technical support could be better. We tried to get them to help us with the implementation, and they were not quick to respond.

    Which solution did I use previously and why did I switch?

    We currently also work with Crystal Reports, which is dated, and Jasper, which is also not that great of a product.

    When we began to switch to SAP, we really wanted customization capabilities and we wanted the business layer. We needed something to provide a middle layer or translation layer so that people can generate reports much quicker, and, at the time, SAP was a good option.

    How was the initial setup?

    The initial setup is not easy. We need a very experienced developer and they need to get enough training from SAP in order to be able to do anything effectively. It's not like other reporting tools that are really easy to use or easy to install and maintain. This one is complex and takes work and inside knowledge. 

    There isn't too much maintenance required. You just need to update it every once in a while. 

    What about the implementation team?

    We needed some help implementing the solution, however, in the end, we weren't completely satisfied as the level of response time was slow. 

    What's my experience with pricing, setup cost, and licensing?

    I cannot speak to the exact cost of the product, as it's not an aspect of the solution I handle. 

    Which other solutions did I evaluate?

    We're currently looking at Power BI and Splunk among other options.

    What other advice do I have?

    We are SAP partners. 

    I use the latest version of the solution. I cannot speak to the exact version number.

    I wouldn't necessarily recommend the product to others. Even now, for ourselves, we are looking into an alternative option. 

    I would rate the solution at a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Head-IT/SAP at Barista Coffee Company Ltd.
    Real User
    Top 5Leaderboard
    Easy to set up, included in the SAP portfolio, and good for analytics
    Pros and Cons
    • "We find that we can scale it as needed."
    • "It could be a lighter solution."

    What is our primary use case?

    SAP BI product is basically for analytics. If your management wants to see the complete business's structure, what is going on in terms of business, what you are doing, everything you can have gathered by SAP BI. Management does not want to check entries. They want the ledgers. They want the numbers. The numbers and ledgers can be focused on via the analytics tool. We are using this type of functionality to gather management or partners' requirements.

    What is most valuable?

    SAP BI includes the SAP Portfolio. It's not a different product, it's a part of the same segment. Whenever you use SAP there is functionality to check the reporting part. That is SAP BI. It is an internal process.

    The product has been stable.

    We find that we can scale it as needed.

    SAP is quite good in terms of manufacturing, in terms of retail, in terms of oil and gas sectors because the functionality is very user-friendly and the continuity of business with this ETL application is quite good.

    The solution is constantly upgraded and updated.

    In terms of setting up the solution, it's easy.

    What needs improvement?

    We'd like to have SAP notes better incorporated.

    There is a lot of patching.

    It could be a lighter solution.

    For how long have I used the solution?

    We've been using SAP for the last 17 years or so. We've been using SAP BI for ten or 11 years. 

    What do I think about the stability of the solution?

    We have found the product to be stable and reliable. It doesn't crash or freeze. There aren't bugs or glitches. 

    What do I think about the scalability of the solution?

    The solution can scale. If a company needs to expand it, it can do so.

    Not everyone in the company uses the product. SAP BI tool is used by only ten or 12 people, including the management layer - the CEO, CFO, COO, the VP of Supply Chain, and me. 

    How are customer service and support?

    Technical support is good. There's no need for them to be better or faster than they already are. 

    How was the initial setup?

    The initial setup is quite straightforward and simple. It's not overly complex. 

    A complete portfolio will take about six months. 

    What about the implementation team?

    We have an in-house team that is well versed in SAP and could handle any setup requirements. 

    What's my experience with pricing, setup cost, and licensing?

    The license is included with the SAP portfolio.

    What other advice do I have?

    For the last 17 years, we were using on-prem. Last year, we upgraded our SAP into HANA. From that time we have been using the cloud and updating on the cloud. We don't have any database servers. We don't have any physical hardware in my organization. We are using a cloud solution now.

    I would recommend the solution to other organizations. In order to grow, you really need some sort of analysis element to help guide you, and this solution fulfills that need.

    I'd advise new users to use a single solution for all the functionality to make a user-friendly solution. If you are using multiple solutions you have to integrate all the solutions together. If multiple solutions are out there, everybody is facing challenges. It's much easier to just have one solution, one point of entry. It helps align with your business needs.

    Overall, I would rate the solution at a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Director of Underwriting & Product Development at a non-profit with 51-200 employees
    Real User
    Top 20
    Beneficial dashboards, user friendly, and many drag and drop features
    Pros and Cons
    • "The feature that allows pivot users to create the report dashboards and run them when they want with a lot of flexibility with the drill-downs is very useful. The drill-down features are very good because, in other solutions, such as Excel, you have to create separate pivot tables and a lot of other operations to do drill-downs. SAP BusinessObjects Business Intelligence Platform tool does the drill-downs automatically. Overall the solution is user-friendly and has a lot of drag and drop features."
    • "Tableau was easier for me to use because the interface is more similar to Excel which I was used to using."

    What is our primary use case?

    Our company is in the healthcare industry and we are using BusinessObjects Business Intelligence Platform for a lot of our data, such as eligibility, claims, premium, plan. We run all kinds of different reports for our customers and our brokers on how the claims and planners are performing and what is the utilization of different services throughout the claims.

    What is most valuable?

    The feature that allows pivot users to create the report dashboards and run them when they want with a lot of flexibility with the drill-downs is very useful. The drill-down features are very good because, in other solutions, such as Excel, you have to create separate pivot tables and a lot of other operations to do drill-downs. SAP BusinessObjects Business Intelligence Platform tool does the drill-downs automatically. Overall the solution is user-friendly and has a lot of drag and drop features.

    What needs improvement?

    Tableau was easier for me to use because the interface is more similar to Excel which I was used to using.

    For how long have I used the solution?

    I have been using the SAP BusinessObjects Business Intelligence Platform for a short period of time.

    What do I think about the stability of the solution?

    The solution has been stable in my usage. Our company has had SAP BusinessObjects Business Intelligence Platform for as long as I have been here, which is 20 years. I think we have had dashboards with it before. I did not know how it worked with the data universes and we did not have a lot of data in the universe. Using software for service we will upgrade when they upgrade. I have heard that when we move to version 4.3, the user interface looks entirely different and I do not know how that experience will go.

    What do I think about the scalability of the solution?

    Our IT department does the data and the universe design. We have a universe designer who does it and it is their full-time job. Additionally, they do all the ETLs and many other operations within the company. My team is more focused on business analysts and is trying to learn the report-building side of the solution, designing the reports, and working with the interface. I have one person that does works with the designer to try to make the connections better and they have a good understanding of the data. The IT people do not understand the data, we understand the data. We are trying to learn how to write the reports and we only have five people in training. I have five users that I want to learn how to be involved in the process and create these reports.

    Which solution did I use previously and why did I switch?

    I have previously used Tableau.

    What other advice do I have?

    For anybody who does not have a BI solution and is thinking about implementation should look at them all before deciding. We have another vendor we have worked with, Cognos, and I have worked with Tableau and it is important to evaluate all of the solutions to see which one makes more sense for their use case. I downloaded a list of the top five and they all are pretty similar, I will not say they are the same because there are a lot of differences but they are all heading in the same direction of getting the information to the universe and pulling out the data.

    I rate SAP BusinessObjects Business Intelligence Platform an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Paul Grill - PeerSpot reviewer
    President & CEO at Infosol Inc
    Real User
    Top 5Leaderboard
    Easy to set up, good reporting, and very efficient
    Pros and Cons
    • "The ability to merge dimensions in a report is great."
    • "We would like to see a native version of BusinessObjects and Web Intelligence created for the cloud."

    What is our primary use case?

    The primary use case for BusinessObjects today is for comprehensive Business Intelligence reporting. Most organizations using BusinessObjects today primarily use Web Intelligence or Crystal Reports or both for critical enterprise reporting and ad-hoc query and analysis. 

    We managed multiple BO deployments for multiple organizations, from the local and federal government to healthcare providers and from insurance to manufacturing. 

    In all these organizations, timely and accurate reporting is essential, and BusinessObjects is solid, reliable, and versatile. You can produce professional drillable formatted reports quickly and either interact with them or publish and distribute them in commodity formats like PDF and Excel.

    How has it helped my organization?

    They've made it more efficient and able to respond to both report and ad-hoc requests in a timely fashion.

    The world still runs on reports. Reports are needed for financial statements, compliance, auditing, and dozens of other areas.

    BusinessObjects has proven to be a report engine powerhouse where we can quickly create these reports and get them to the right destination in the right format.

    The speed of turning around report requests has really had the most impact on the organizations we manage.

    What is most valuable?

    The semantic layer or BusinessObjects universe behind the Web Intelligence report provides the ability to create contexts and calculations that can be easily shared across multiple reports.

    The ability to merge dimensions in a report is great.

    The new features in BI 4.3 that allow you to use a Web Intelligence report as a data source have helped to create "master" reports that can be delivered to casual users, who can then create their own derived reports from this "master" report.

    Shared Elements allow commonly used charts, tables, and graphs to be saved and re-used in other reports.

    What needs improvement?

    We would like to see the semantic layer opened up to other popular BI tools like Tableau and PowerBI. This integration makes a lot of sense for most organizations.

    We would also like to see a native version of BusinessObjects and Web Intelligence created for the cloud.

    It would be nice to see some native integration with Artificial Intelligence (AI) tools and capabilities to really take Web Intelligence to the next level of Business Intelligence. This could be integrated with existing popular AI tools instead of new development.

    For how long have I used the solution?

    I have been using BusinessObjects almost as long as the product has existed - 30 years, believe it or not. The most current version BI 4.3 has been out for just over 18 months and is currently at Service Pack 2 (SP2). The new version SP3 will be released in December 2022.

    What do I think about the stability of the solution?

    The stability is very good. After 30+ years of development, this is a very solid platform.

    What do I think about the scalability of the solution?

    BusinessObjects scales all the way from one or two users to global enterprises with hundreds of thousands of users.

    How are customer service and support?

    Technical support is not bad. Sometimes the responsiveness could be better. Once someone is assigned to the call, it is handled well.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The setup is straightforward after you have done it at least once. You would need some hand-holding the first time.

    What about the implementation team?

    We are the vendor team that helps with implementation.

    What was our ROI?

    We saw an ROI within six to 12 months.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: We are an SAP Partner
    Flag as inappropriate
    PeerSpot user
    BI/BO Hana Application Consultant at a manufacturing company with 10,001+ employees
    Real User
    Top 10
    Flexible solution for reporting and broadcasting, but its performance, look, feel, and technical support need to be improved
    Pros and Cons
    • "This reporting and broadcasting solution has a lot of flexibilities and can connect to multiple source systems."
    • "SAP BusinessObjects Business Intelligence Platform has to be improved performance-wise. The look and feel of this application, its scalability, setup, and technical support also need improvement."

    What is our primary use case?

    We use SAP BusinessObjects Business Intelligence Platform for reporting, dashboards, and broadcasting.

    What is most valuable?

    What I find useful in SAP BusinessObjects Business Intelligence Platform is that it has a lot of flexibilities. It's where you can develop so many reports, and it's able to connect to multiple source systems.

    What needs improvement?

    SAP BusinessObjects Business Intelligence Platform has to be improved performance-wise. The look and feel of this application also needs improvement.

    The scalability of this application has to be improved, and its setup should also be more simplified.

    Technical support for SAP BusinessObjects Business Intelligence Platform also needs to be improved.

    For how long have I used the solution?

    We've been using SAP BusinessObjects Business Intelligence Platform in our company for six years.

    What do I think about the stability of the solution?

    The application is now stable, but there are still some things they have to improve on the hardware side.

    What do I think about the scalability of the solution?

    SAP BusinessObjects Business Intelligence Platform is scalable, but the scalability of the servers and other parts is complex. SAP has made scalability complex. It's not so easy, and it's not so quick, while in other solutions, we can increase the scalability of the servers very easily and very fast, e.g. in Microsoft, but in SAP, it's complex and it takes more time.

    How are customer service and support?

    Technical support for SAP BusinessObjects Business Intelligence Platform is okay, but it depends on the priority level. For example, if you raise a ticket that's high priority, then they'll respond to that ticket, but if you raise a medium priority ticket, they don't respond at all. Technical support needs to be improved in that sense.

    How was the initial setup?

    SAP BusinessObjects Business Intelligence Platform has a complex setup, and could still be simplified, especially if you want to increase your capacity, which could be difficult in the SAP side.

    What's my experience with pricing, setup cost, and licensing?

    SAP BusinessObjects Business Intelligence Platform is an expensive application, e.g. compared to Power BI. The analytics cloud is complex to set up. It's very hard. It takes a lot of time to complete the setup, because there are so many prerequisites to set it up before your analytics cloud. It's complex and it's expensive.

    Which other solutions did I evaluate?

    We've evaluated Analytics Cloud and Power BI.

    What other advice do I have?

    Just recently, we moved SAP BusinessObjects Business Intelligence Platform over to the cloud. Before, it was on our home site, but recently, e.g. just two days ago, we moved it to the cloud.

    We've been using three different products: SAP BusinessObjects Business Intelligence Platform, Analytics Cloud though not fully on it yet, and Power BI.

    I would rate SAP BusinessObjects Business Intelligence Platform a seven out of ten.

    You cannot compare SAP BusinessObjects Business Intelligence Platform with Power BI, but WebI, or SAP Business Objects Web Intelligence, is there. Power BI is more powerful compared to WebI, because there are a lot of flexibilities, and you can use them in a simpler way, e.g. these are also possible in WebI, but it's more complex, especially during the setup.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user