I guess most customers seek SAP BOBJ for its visualization and intuitive user experience.
Architect with 1,001-5,000 employees
Great suite with a lot of different options and a great user interface. Requires improvement on stability and scalability.
What is most valuable?
How has it helped my organization?
Most of the customers where we implemented SAP BOBJ have used Analysis for Office because it uses Excel as its base and it increases efficiency. Mostly, we have seen businesses run faster because they use SAP BOBJ.
What needs improvement?
Of course, there is always room of improvement:
- The SAP BOBJ suite needs to be more stable and seamlessly integrated with SAP BW and SAP HANA (one-time variable creation, etc.).
- I would like to see one tool that combines all of the capabilities, be it ad-hoc, formatted, dashboarding, etc. I guess SAP Design Studio is that right tool.
- More OLAP functionality should be added, so that adding key figure characteristics can be done directly on the reporting side.
- Also, I think one major confusion that all customers have is what tool to use and when? It would be a good idea to slim down the options to make customers’ lives easier.
What other advice do I have?
It is a really great suite with a lot of different options and a great user interface, but requires improvement on stability and scalability.
Disclosure: My company has a business relationship with this vendor other than being a customer. My company is a SAP Partner.
Applexus Technologies at a tech company with 501-1,000 employees
The CSS editor saves time. Complex requirements can be met using JavaScript.
What is most valuable?
- Design Studio is very flexible because we can use JavaScript.
- We can use CSS styles for stunning visualization.
How has it helped my organization?
- Design Studio is a highly optimized tool for integrating with SAP BW and SAP HANA. Obviously, that increases reporting performance.
- Complex requirements can be met using JavaScript.
- The CSS editor saves time.
What needs improvement?
In Design Studio version 1.6, when creating a custom geo map component, we are not able to associate a shape layer with data sources.
Which solution did I use previously and why did I switch?
We have used all the business objects tools, but this one satisfies all of the business requirements in an optimized way.
How was the initial setup?
It’s a straightforward and simple tool to install.
What about the implementation team?
It was a simple to implement after we met the prerequisite before installing it.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
December 2025
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company with 501-1,000 employees
It provides a unified view of business processes across the organization, and helps control massive amounts of information.
What is most valuable?
- Data integration
- 64-bit architecture
What needs improvement?
I would like to see the capability to directly access social media data.
For how long have I used the solution?
I have been using it for 14 years.
What was my experience with deployment of the solution?
We have encountered so many issues when the architecture and design was fragile.
How are customer service and technical support?
Technical support is 10/10.
Which solution did I use previously and why did I switch?
I previously used Microsoft DTS. Microsoft BI products are ideal for small-scale businesses. whereas SAP BusinessObjects is suitable for enterprise-level implementation.
How was the initial setup?
If you have the skills and time, initial setup will be easy.
What about the implementation team?
I worked for both vendor teams and in-house teams. I have been involved in the implementation of complex BI solutions on the SAP BusinessObjects Enterprise platform in major USA and Canadian companies across different industries.
For successful implementation, you need a technical expert who has specialized in the area of Extract, Transform, and Load (ETL) with in-depth knowledge of the data warehouse lifecycle processes (DWH design and ETL development) and extensive hands-on experience with both the SAP Enterprise Information Management (SAP Data Services) technology stack and the SAP BusinessObjects reporting products stack (IDT, Universe, Web Intelligence, Designer, Dashboards).
The manager should be from the in-house (for decision making) team and the technical experts should be from the outside (vendors and consultants).
What's my experience with pricing, setup cost, and licensing?
SAP has different kinds of licensing for mid-size to large enterprises.
What other advice do I have?
If you want to implement SAP Analytical applications, you need skilled resources with clear requirements.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP Business Objects Architect at a tech company with 51-200 employees
The Designer gives developers a powerful way to encapsulate business logic and push it out to users. Their data visualization products should be enhanced, made more robust and easier to implement.
Pros and Cons
- "Ease of report development is a key feature."
- "I would like to see their data visualization products enhanced and made more robust and easier to implement."
What is most valuable?
Ease of report development is a key feature. Also, installation is largely automated. The nicest part of BOE remains the semantic layer (Designer), giving developers a powerful way to encapsulate business logic and push it out to users through Webi or WRC.
How has it helped my organization?
Because I am primarily an installation and configuration architect working independently through a separate company, the product itself doesn't necessarily affect us in a BI sense. That's really the big-picture issue within our community; that companies often misunderstand how BI is supposed to work and that in order for the business to really participate, there needs to be sufficient training and the cultivation of a "culture of BI".
What needs improvement?
I would like to see their data visualization products enhanced and made more robust and easier to implement. Most of the other parts of the tool are fairly easy to get going and it would help getting user buy-in if they could extend that across the entire platform.
Like we always say, the tool is only as good as the person using it. But SAP sort of dropped the ball with their 4.x release, leaving out features that we had become used to with 3.1, which was stable.
For how long have I used the solution?
We started with Crystal Enterprise 10 eleven years ago, transitioning through BOBJ R2, XI and now 4.x.
What do I think about the stability of the solution?
BOE 4.2 is currently pretty stable in our experience and we already know that it can scale to any level. The only downside to that is cost.
How is customer service and technical support?
My personal experience with the SAP engineers is that they are very supportive and develop personal connections easily.
How was the initial setup?
Depending on whether you are doing a simple, one-machine install (single-stack) or clustering according to the sizing recommendations from SAP, it can go from easy to more difficult. But the process is thoroughly documented.
What about the implementation team?
We are more or less the vendor team for our clients.
Always determine your prerequisites before you kick off remotely or onsite. It can save a lot of grief. Have a detailed SOW and project plan that you adhere to as much as possible, but be flexible.
What's my experience with pricing, setup cost, and licensing?
We are operating in the Electronic Health Record space using Epic and BOE for reporting. Just work with SAP to make sure you have enough licenses but don't go overboard.
Which other solutions did I evaluate?
I've evaluated other visualization tools, but BOE still has the best out-of-the-box enterprise security.
What other advice do I have?
Planning is critical.
Disclosure: My company has a business relationship with this vendor other than being a customer. We are an SAP Partner.
IS/IT program manager at a energy/utilities company with 1,001-5,000 employees
It gives power to users, who can create their own queries without needing IT services.
What is most valuable?
The SAP BusinessObjects product suite is made of different products. This review refers to the Web Intelligence product.
The user friendliness of the interface enables non-IT-literate persons to create their own queries without need SQL knowledge, and that has been the case a very long time. (I started to use BO in 1990.)
How has it helped my organization?
It gives power to the user, who can create his/her own queries without needing IT services, therefore leading to savings. However, it must be noted that the semantic layer (Universe) must be built carefully by IT staff with the full collaboration from beginning to end of future key users in order to be intuitive and user friendly. The training given to the user community and the documentation is also extremely important, so that the users know what objects they can combine together.
What needs improvement?
Since I started using BO, the desktop version gave way to the web version. The beginning of the web version (Web Intelligence) was a little bit chaotic, with some key functionalities present in the desktop version forgotten in the web version (like custom groupings, double scaling...) However, these functionalities are finally back. I think SAP should listen more and better to its customers.
For how long have I used the solution?
I have 25+ years experience of working with SAP BusinessObjects, combining SAP and non-SAP data in BO and I also have started to use QlikView and roll it out in our organization. I hold the function of BI director now and develop an entire reporting strategy for a multinational organization.
What do I think about the stability of the solution?
I encountered stability issues. The beginning of the web version was very chaotic. It look a long time for Web Intelligence to open, refresh and so on. We regret that versions that are initially released do not seem to be well finished (a lot of bugs), and that a lot of patching is necessary to get to a stable version (our experience for BOXIR3, BI4 and so on).
What do I think about the scalability of the solution?
I did not encounter any scalability issues. It is easy to deploy (weblink). But in order to be able to use the query panel, users must ensure that the Java component is installed.
How is customer service and technical support?
Technical support is quite OK.
How was the initial setup?
Initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I cannot give any advice on this, as I am not involved at all in this issue, but depending on the licensing model used, this product can be quite expensive.
Which other solutions did I evaluate?
We considered Oracle Discoverer, MS BI, but BO was chosen for its flexibility of usage.
What other advice do I have?
The reporting tool is easy to use and implement. Overall, you should consider how this tool is going to be implemented in your organization, and what added value it will bring to your organisation (e.g., do you have a lot of people doing a lot of reports in Excel). Finally, a decision whether or not to use BusinessObjects Web Intelligence should not be taken on its own but rather as a part of how information is managed in the organization.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Intelligence Consultant at a tech services company with 1,001-5,000 employees
I use the SAP Business Objects as an analytics platform useful for investigations of data in enterprises databases.
What is most valuable?
In my position, it's very important to define data models in order to develop a solution that provide end users with the ability to freely analyze data. That's why the Information Design tool of Business Objects is the most valuable feature. But I also use the Web Intelligence feature for testing my personal data models.
How has it helped my organization?
For a recent project, I used the BI Workspace module of Business Objects. I found it to be very helpful in providing specific home pages for different user groups. Thanks to this module, I can define a home page for a particular audience.
What needs improvement?
I encountered an issue with security. When I promoted the association between the CMC security profile and the Security Universe profile as I took our application from dev to test to production, I noticed that the associations were lost. This forced me to newly associate all over again.
For how long have I used the solution?
I've used Business Objects for four years for various projects.
What was my experience with deployment of the solution?
I've had no issues with deployment.
What do I think about the stability of the solution?
Yes, sometimes the services didn't work well, generating a decreasing of performance.
What do I think about the scalability of the solution?
I've had no issues with scalability.
How are customer service and technical support?
Customer Service:
In my experience, customer service it good.
Technical Support:In my experience, technical support is good.
Which solution did I use previously and why did I switch?
Yes, I used other solutions, but I chose Business Objects because it's easy to use.
How was the initial setup?
I wasn't involved in the initial setup.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Intelligence Analyst at a engineering company with 1,001-5,000 employees
I can perform reliable satisfactory work for my clients with minimal issues.
What is most valuable?
The features that I think are valuable in SAP Business Objects - BOBJ (WEBi, BI Launch Pad, Rich Client) are the drill down capabilities to the nitty gritty lowest level, and perform an in depth analysis from different angles. Other products may also have this, but I believe with BOBJ, it is a lot better.
How has it helped my organization?
By giving more options of looking at the same scenario, in various forms, I can perform reliable satisfactory work for my clients with minimal errors. I believe this product has gained the market share well enough to call itself, the market leader.
What needs improvement?
SAP should work on performing the deployment and-post implementation support, a bit easier . I believe that would be a solid enough ground for this product to gain more pieces in the pie (market share). Also, they need to have more "Step-By-Step" documentation available for consultants, similar to what others have e,g. IBM.
For how long have I used the solution?
7+ years.
What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
None, for the most part.
What do I think about the scalability of the solution?
There have been no issues scaling it for our needs.
How are customer service and technical support?
Customer Service:
N/A
Technical Support:N/A
Which solution did I use previously and why did I switch?
I have also used Bi-Query, Micro Strategy, Cognos, Tableau, etc. I like SAP BO better than other ones.
How was the initial setup?
N/A
What about the implementation team?
N/A
What was our ROI?
N/A
What's my experience with pricing, setup cost, and licensing?
N/A
Which other solutions did I evaluate?
N/A
What other advice do I have?
None.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
SAP BO/BI Architect at a tech services company with 10,001+ employees
BI launch pad to design and develop the analysis application for the business is valuable.
What is most valuable?
- Publication
- Webi Reports
- UDT
- CMC
- BI launch pad to design and develop the analysis application for the business
For how long have I used the solution?
I've used it for over seven years.
What was my experience with deployment of the solution?
Lot of issues, because it is a huge product.
What do I think about the stability of the solution?
Lot of issues, because it is a huge product.
What do I think about the scalability of the solution?
Lot of issues, because it is a huge product.
How are customer service and technical support?
Sometimes it's average, and sometimes it's excellent.
Which solution did I use previously and why did I switch?
No other solution was in place.
How was the initial setup?
It can be easy or complex depending upon the scenario and complexity of your data warehouse.
What about the implementation team?
We've done it both ways, you need to make sure you have a good implementation plan.
What's my experience with pricing, setup cost, and licensing?
It is more suitable for huge businesses from a pricing/licensing point of view.
What other advice do I have?
It is the best product for business analysis and help to grow the business.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
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Updated: December 2025
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