Coming October 25: PeerSpot Awards will be announced! Learn more

Ruckus Wireless Room for Improvement

Tim Brumbaugh - PeerSpot reviewer
Solutions Architect at Golden West Technologies

They're leaders in what they're doing. I don't know what they can do to improve what they're doing currently. 

The cost could be slightly improved. It's not on the low end, and it's not in the high end. It's in that middle area, which can be a deciding factor between someone going with this solution versus another one.

They've got a rotation or a life expectancy of about four years for the radio. Not that radio is going to die right hten. I've got some that are way older than that, that the customers are still using. However, they take them and they end the life of them at four years. Any of their wireless products are end of life by year four. Most of it's because technology has changed so much that those old videos can't do stuff that is now available for PCs to connect or phones to connect to that kind of stuff. 

What they do is they force you into a Cloud controller. We've got a couple of them. If I've got a Cloud controller there and it's on version 5.1, and I want to go to version 5.2, bdue to the fact that I need to support the new radios coming out, I can't if I have some older radios on that controller. I can't upgrade that controller to the latest software to support the new radios as I've got some end of life radios on there that go into life when I upgrade the software. They need to be able to allow us to keep some of the older products on the Cloud controllers or any of their controllers longer, and just start supporting the new controllers. They force you into an upgrade unnecessarily.

We have some customers that have just a few APs. There are some small businesses that don't want to, or don't need to upgrade their controllers and they're crushing their access points. For us to be able to work with the latest access points, we've got to upgrade our controller, however, we can't. That bites us every year. We'll have customers that have APs that are going end of life that still work fine, but we can't manage them anymore.

I know the reasoning behind it is it could be security features or it's something that the access points don't support that newer devices do. They'll support this new Wi-Fi 6 coming out, however, I can't run the same types of radios on this particular controller software anymore. That kind of puts me off a little bit, however, that's the only thing that the company has done that's made me mad.

View full review »
Tim Brumbaugh - PeerSpot reviewer
Solutions Architect at Golden West Technologies

As far as what they can improve, that's a good question, as they're leaders in what they do in my opinion. I don't know what they can do to improve what they're doing currently. 

They're not the most expensive, and they're not the least expensive. They're right there in the middle. Pricing might be a deciding factor for some companies. If they were cheaper, they might land more customers.

They've got a rotation or a life expectancy of about four years for the radio. Not that the radio is going to die. I've got some that are way older than that that the customers are still using. However, they take them and they end the life of them at four years.

Many of their wireless products are end of life by year four. That's most of it as technology has changed so much that those old radios can't do stuff that is now available for PCs to connect or phones to connect to, etc. What they do is they force you into upgrading. We've got a couple of cloud controllers. If I've got a cloud controller that is in the same version 5.1, and I want to go to version 5.2, due to the fact that I need to support the new radios coming out, I can't if I have some older radios on that controller. They make it so I can't upgrade that controller to the latest software to support the new radios as I've got some end of life radios on there that go end of life when I upgrade the software.

They need to be able to allow us to keep some of the older products on our cloud controllers or any of their controllers longer and just start supporting the new controllers. They force you into an upgrade unnecessarily. We have some customers that have just a few APs, small businesses that don't want to or don't need to upgrade their controllers. For us to be able to work with their latest access points, we've got to upgrade their controller, but we can't as it's got some older ones on it, and that bites us every year.

I know the reasoning behind it. It's because it could be security features or it's something that the access points don't support that newer devices do, like your laptops and cell phones. They'll support this new Wi-Fi 6 coming out, yet I can't run the same types of radios on this particular controller software anymore. They can't have both. That kind of puts me off a little bit. But that's the only thing that the company's done that's made me mad.

There's a lot of new features coming out of Wi-Fi 6 that they don't even have the chips in the phones for yet. 

View full review »
Tim Cummings - PeerSpot reviewer
Systems Engineer at JUHSD

Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them.

They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. 

The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better.

In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped.

View full review »
Buyer's Guide
Ruckus Wireless
September 2022
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.
PhilipSlaughter - PeerSpot reviewer
Independent Consultant - Wireless

I really don't need anything faster right now. However, if I would like to get a faster speed eventually. I have a gigabit at my townhome. I'd like to be able to get an APX to add a whole gig on.

What would be interesting to see is if they had more of an ability for their customers to capture revenue. They should offer some sort of gateway functionality that you could tie through radius authentication, so you can bill the customers. That way, when you go in, you could just have a device and set up a hotspot, and it's a totally billable tool at that point.

View full review »
MZ
Asst. Manager Technical at a tech services company with 11-50 employees

They lack in some hardware stratification. They do no have a complete product line with respect to customer requirements. Their product line is limited and does not have the options which the end customer is actually looking for. For example, if a customer is looking for some redundant power supply switches, they have that option available in their mid-range or high-end switches. They don't have that option in their low-end or entry-level switches. That is the main problem we are facing when we are proposing a Ruckus solution to an end customer. That customer actually wants redundant power. If the customer wants the redundant power supplies in their entry levels switches, Ruckus doesn't have that option for them. 

The same problem exists with its wireless platform. Some hardware limitations are there, which definitely need to be addressed. They need more controller options and more hardware options. They just have two models, ZoneDirector and SmartZone. They need to put some other hardware options on the market to fulfill the customer requirements. 

View full review »
Scott Tunis - PeerSpot reviewer
Vice President at a comms service provider with 51-200 employees

The management software is cloud-based and they're constantly revising their cloud software, so there's always room for improvement.

I would like to see this product made a little more economical because it's very expensive. If I look at the percentage of my customers that I can sell it to, it's under 5%.

View full review »
Stephen Moreau - PeerSpot reviewer
Managing Director at Dataway

Whilst vendors are always working to improve the features of their products and make them more attractive than the competition, I cannot identify any core features which are missing. Of course, today the product offers all kinds of features, many more than our specific requirements demand.

The solution isn't the cheapest option on the market. However, you are getting a quality product. Cheap is not always best. Cheap can come back and bite you.

View full review »
Sachin Vinay - PeerSpot reviewer
Network Administrator at a educational organization with 1,001-5,000 employees

Ruckus should have an option to migrate existing licenses from an old controller to a new purchase; presently, this is not possible. Also, the rates are a bit higher compared to its nearest competitors - like Cisco and Aruba.

The New Ruckus VM controller has an increased set of options, yet all options are scattered and is a bit complicated for even users who handle earlier hardware versions.

It would have been great if Ruckus Wireless had the standalone version which they had before. Presently, it can be used only in controller-based or cloud environments.

View full review »
YS
Lead Presales at a tech services company with 1-10 employees

Technical support has been really bad since Ruckus was acquired by another company.

The pricing needs to be more clear and licensing could be less expensive. 

View full review »
EmilioOgando - PeerSpot reviewer
Integration Manager at Newcom

In both cases in terms of the latest deployments we initiated, we implemented a new version, which means that in both cases the client deployed a new Wi-Fi infrastructure. As we deployed the solution, it meant that the users had to connect to the network via a patch cord.

The solution needs to have some sort of security offering, like a firewall, for example. Fortinet offers access to security via Wi-Fi controls and a management console. Ruckus does not do this.

View full review »
JO
IT Project Manager at SITWIFI

As an elite Ruckus partner, we get a big discount. That said, the analytics could be improved. Some of our engineers prefer the IQ platform in Extreme. They like the analytics and all of the information that they can validate from its cloud platform.

It would be nice if there was a way to compare access points and hardware so you can always get the same level of performance.

The platform that we have with version 5.12 has only just begun supporting R320. This makes things a little slow, especially in regard to the cloud menu. The analytics or maybe the kind of information that we can get about it could be better. We should be able to click on an icon for more graphics and less text.

View full review »
JM
Ing Preventa (Sales Engineer IBW) at a comms service provider with 201-500 employees

Its security can be improved. It doesn't use Wireless IPS. Therefore, we have to combine WatchGuard that uses a Wireless IPS but is a separate solution. These two solutions work in conjunction. We are using the WatchGuard as a sensor and Wireless IPS, and Ruckus is like a platform that is used for the connectivity of the network.

View full review »
Andres Echeverry - PeerSpot reviewer
Director General at INNOVAR IT SAS

Ruckus products, overall, have a wide range of useful features, however not all customers have the budget to buy a corporate Wi-Fi solution. Most of the time, it's far too expensive for our clients to consider going with Ruckus, and they might like to see cheaper solutions in the Ruckus range.

View full review »
RK
Store Associate at a engineering company with 11-50 employees

The pricing needs to be more competitive. They need to re-examine their business model and see if there is a way to provide their service at a cheaper cost.

View full review »
MB
Founder, Director at a tech services company with 1-10 employees

The solution lacks a lot of features other solutions provide. If you are an organization that is more focused on security or you need a lot of other features, such as location tracking then Ruckus Wireless may not be the right choice. If you want a solution with more than basic security I would choose Arista or Aruba.

Ruckus has gone through too many changes in their management, and in the last four or five years, they have been lacking feature sets that others provide. Additionally, the integration, network security, and BLE features need to be improved. There are key features they are still lacking.

View full review »
YS
Senior Network Engineer at a comms service provider with 51-200 employees

The pricing could be improved. We find the product to be quite expensive for our purposes. You have to pay extra for the support costs as well.

The solution should have more analytics capabilities.

We pay external fees for external third-party providers. It would be ideal if integration could be improved.

View full review »
Mahmoud Hilwani - PeerSpot reviewer
Board Member at SevenGate

The switching could be improved. The active component requires a data center. Cisco and HPE have a complete solution for data centers. Ruckus has a core solution, but the data center aspect needs to be improved.

View full review »
InnocentKurehwa - PeerSpot reviewer
VAS Technician / Wireless Technician at a comms service provider with 201-500 employees

I would like to see more location-based services on the Smart Cell Insight on access points.

View full review »
NM
Networking Engineer at a comms service provider with 1,001-5,000 employees

I would like to see more reports for the Unleashed feature, as my bosses require these and it would be best if I could include more.

There are times when I have trouble connecting and I would like to view the logs, but when I shut down Ruckus, the logs are deleted. Once the AP comes back up, the information will be gone. I would like the option to not have my logs deleted when I shut down the device so that I will be able to troubleshoot.

View full review »
George Karavitis - PeerSpot reviewer
Owner at DIGITAL HORIZON

Its pricing and licensing can be improved. Its UI can also be more user-friendly.

Currently, in the Unleashed mode, the information that you have about the switches that you add to the controller is quite limited. I would like more information regarding switches. In this mode, an access point acts as a controller, so you don't need a controller. It is for deployments with less than 125 access points, and you can use an access point as a controller.

View full review »
Joshy Varghese - PeerSpot reviewer
Managing Director at Evenor Info Solutions Pvt Ltd

The pricing of the product can be a bit expensive. They should work on making pricing more competitive. 

View full review »
DC
ICT Manager/Systems Administrator at a university with 201-500 employees

I cannot say that I have had any issues so far. I cannot recall missing any major features.

The pricing is okay, however, it could be a bit lower.

View full review »
Abdul Basit - PeerSpot reviewer
Network Design Engineer at Comstar - Information Systems Associates Ltd.

Occasionally, we have found some controllers malfunctioning. However, that is rare, and largely the solution works perfectly.

They should work to make their licensing more affordable.

View full review »
EmilioOgando - PeerSpot reviewer
Integration Manager at Newcom

The solution could include more security features. For example, with other solutions, there is a security feature added to connect to the internet. In the case of Ruckus, they don't have any security solution to connect to the internet. Clients want more security, which is why it's important Ruckus begins to think of ways to offer more robust connection options that will help customers feel safer.

View full review »
NM
Networking Engineer at a comms service provider with 1,001-5,000 employees

They could add more flexibility for switching over to another radio if a radio is poor. I am not able to change the radios from 2.4 GHz to 5 GHz. I am yet to figure it out. I want it to be a bit more explicit or a bit easier to change radios.

When you shut it down, you lose some of the information. It would be good to have a controller where I can store the information, and later on, I can retrieve the information. There should be some form of small storage to keep the information.

Its price should also be improved. Its price is currently quite high.

View full review »
Housni Hammoud - PeerSpot reviewer
Coordinator of the IT Department at College Notre-Dame

We use this solution in a certain way, and it works very well. So, I don't expect it to do a lot more, but to do what it's doing probably better or faster. But it's not a problem with the features; it's more the operations.

View full review »
Badar Raqeeb - PeerSpot reviewer
Team Lead at Comstar - Information Systems Associates Ltd.

It's not providing the bandwidth as per its particular description. In my view, in one moment, it reduced one-fourth. 

The controller needs improvement. Sometimes when we are doing certain operations we have trouble. It's something that needs to be looked at. We looked at APM controllers and we find them to be more difficult.

The initial setup is complex.

View full review »
DH
Head of IT Network Division at Panorinformatika

It would be ideal if the solution offered more features. 

The product could use more integration capabilities. 

View full review »
ML
Director of Product Management at a comms service provider with 5,001-10,000 employees

The price is an area that requires improvement. The pricing could be better.

In the next release, I would like to understand more where presence analytics is going and IoT support. Is it going to be multi-way for IoT support?

I would like to see IoT presence analytics. 

View full review »
Anders Wall - PeerSpot reviewer
CIO at Vätterleden Invest AB

It would be helpful  if  the wizard when you are setting up a new access point or a wireless guest network. Could have more sugestion on default. There are too many checkboxes to get it to work.

There should be some ? you could klick on to get a short explanation what it means.

View full review »
HC
Wireless Network Engineer at a insurance company with 51-200 employees

It would be better if there were more visibility on the cloud. We have some lack of visibility because of wireless interference, and you have to do some troubleshooting for the packet capture. They have a built-in packet capture, and we can monitor the application. You can see all things over the cloud. They also provide an on-premise solution, so they need to improve the on-premise version and ensure an output with more visibility. 

Live monitoring in a live environment should be good. What is happening with wireless is that the wireless client is not connected due to interference, and there should be a shield zone on their wireless cloud. If they give us more features on both Ruckus Cloud or on-premises, that will be best.

Nowadays, security is more important for everyone using wireless technology. If they implement a little bit of reduction and prevention features for some packets on the wireless cloud, some features like web filtering and some prevention for blocking will be good for the network.

View full review »
MashukThakur - PeerSpot reviewer
Senior Wireless Engineer at a tech services company with 201-500 employees

I have not got any major problem using Ruckus, but the price and technical support could be better.

View full review »
Bill Sheeler - PeerSpot reviewer
Director Of Technical Operations at GT Church

Its interface could be a little bit more user friendly.

View full review »
OA
NETWORK PRODUCT MANAGER at a tech vendor with 51-200 employees

Ruckus is a bad solution in general. It's pretty old and outdated.

When the customer wants to change that technology of the AP from the solution of old technology to new technology, they need to change the controller and the AP, and this is the point that tends to break the solution. It's hard to update.

View full review »
LK
Solutions Architect at a comms service provider with 11-50 employees

We would like to see a better licensing model for our customers.

View full review »
Innocent Kurehwa - PeerSpot reviewer
Wireless Technician at a tech services company with 51-200 employees

I wish that Ruckus Wireless were more affordable for customers. It works well but comes at a price.

When we were using the on-premises controller some time ago, they used to have a feature which they called third party. You could have third party access points report to the Ruckus controller. However, the firmware that features this has disappeared, but I think it would be ideal to have that installed.

View full review »
TR
Executive Director at a non-profit with 1-10 employees

The price could be improved.

View full review »
Kibue Gacuca - PeerSpot reviewer
CEO at Comutaz Systems Limited

I'd like to see the solution become a little more user friendly. For additional features to the product, it would be helpful if they would introduce a self-healing mechanism and configuration.

View full review »
Mahmoud Shehadeh - PeerSpot reviewer
Technical Support at MayaSoft

The delivery device, and the warranty, need improvement. They offer a three-year warranty.

It takes a long time to return the RMS delivery device.

It is extremely difficult to send videos in Ruckus live sessions. Zoom streaming, or using Teams Streaming live sessions to send videos, for example, could be more effective.

I would like to see Cloud Control, and Wi-Fi 6 added as new features in the next release.

View full review »
WW
DevOps System Engineer at Monash University

It could be more stable. 

View full review »
SP
Director Engineering & New Business at a comms service provider with 1-10 employees

I would like to see the integration of security services that you'd find in Fortinet, for example, where you have the ability to integrate the firewall with it. I'd like to see some sort of security-specific platform that you find in many other solutions where there is a security gateway or something similar. For now, we deal with this by combining additional solutions with Ruckus.

View full review »
FS
Assistant IT Manager at Fraser

They can improve the cloud portion. Other vendors have a cloud controller, and they can provide the same so that we can see everything.

View full review »
Craig Blignaut - PeerSpot reviewer
Product Manager at voxtelecom

Ruckus Wireless already has mesh networking. I look forward to see how stable the WiFi 6 mesh is compared to a cabling solution of access points.

View full review »
Hunter Huang - PeerSpot reviewer
Sales Engineer at a tech services company with 11-50 employees

The initial setup could be more straightforward. It would be better if we could seamlessly integrate security tools like a firewall or IPS with Ruckus Wireless.

View full review »
Antonis Mathioulakis - PeerSpot reviewer
Owner at M&A Solutions IKE

The Ruckus platform in general could be improved — it could be more user-friendly.

Ruckus should be more customizable, especially regarding KPIs and analytics.

View full review »
SI
Infrastructure Manager with 51-200 employees

The software should be made more stable.

View full review »
CV
Solution Manager at Cibercol Informatica

I think it would be nice if Ruckus offered the option of a cloud interface for easy configuration of Ruckus Wireless.

View full review »
CR
Director at REDCO

There is some strain with Ruckus because of various buyouts involving the company used for data centers and the cluster.

View full review »
Buyer's Guide
Ruckus Wireless
September 2022
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
632,611 professionals have used our research since 2012.