Proofpoint Email Protection Room for Improvement

Santhosh Kandadi - PeerSpot reviewer
Assistant Vice President at Synchrony

The stability and UI are the two areas of the solution with certain shortcomings that need improvement.

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RS
Global Account Manager at a computer software company with 51-200 employees

It can be improved pricing-wise. One downfall of the product from the SMB side is the pricing. Currently, everybody can't afford it. Everybody wants a Mercedes, but not everyone has the budget for it.

I want Security Awareness Training in there as a package deal. A lot of companies are starting to value email security a little bit more and take it a little bit more seriously, and the great product that we link together with a lot of these sales is a training product called Security Awareness Training. It is an upsell that we do with Proofpoint, and it is definitely something that I recommend everybody with email security to look into. It would be great if Security Awareness Training is included with the email security.

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SimonClark - PeerSpot reviewer
Cyber Security Advisor - Director at Fort Net UK

The product's deployment is complex and requires technical knowledge.

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Buyer's Guide
Proofpoint Email Protection
March 2024
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Stephen Whitehouse - PeerSpot reviewer
Group Head of IT at Frontline Ltd

The whole configuration management piece of the product requires some work, as it is one of the areas where the tool has certain shortcomings. Though it is an easy-to-install product, it might be difficult to get the process right for some users. The basics related to the installation process are simple to understand, but it takes a lot of effort to figure out areas to use this tool effectively if you want to do something above the basic level.

The high cost of the product is an area of concern where improvements are required.

I would like to see a lot of premium content in the product moved to a lower band because the basic version of the tool is relatively cheap compared to the sophisticated versions with additional costs.

One person who works full-time needs to take care of the maintenance part.

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CoreyWilson - PeerSpot reviewer
Director of Infrastructure and Security at Halifax Health

Unfortunately, the whole product is going downhill right now, ever since they were sold to Thoma Bravo. We're constantly having problems with stability and the product in general.

Even their sales and support is deteriorating as well. I can't even get them to quote me for the next year, possibly because they are still in disarray from their sale.

Because of these issues, we are likely going to move away from it soon. I would prefer not to change, but I might not have a choice, especially if they can't even send me the proper quotes for everything.

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RM
Senior Information Security Analyst at a healthcare company with 1-10 employees

The solution's server console and cluster dashboard have been the same for four years so need to be upgraded. There is no feature-rich dashboard so searching emails is cumbersome and slow. The way Facebook, Gmail, and LinkedIn looked five years ago is not the same as today. Everything today is feature-rich and user-friendly.

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EG
Senior Information Security Consultant at Dimah Capital

The price could be improved.

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Larry Etzler - PeerSpot reviewer
CEO at JL Computers

Proofpoint Email Protection could improve on the training. Every organization is different and to fine-tune it to block everything properly there needs to be better training. Sometimes it can block some of the information it shouldn't.

In a feature release, phishing blocking could improve.

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Agnieszka Gabrysiak - PeerSpot reviewer
Marketing Manager at Veronym

The flexibility of the solution can be improved. We have a history of a white labeling project that we completed with one of the largest worldwide telecom companies. We encountered a major issue with some blending cases, as it was almost impossible to meet the blending of colors or requirements expected by our customers within the white labeling project. This is not only a technical issue, but from a marketing perspective, it is also very important. A white hyperlink means that we have prepared a dedicated infrastructure specifically labeled. All parts of our service had to be labeled with a very specific brand, and it was very challenging to make it all happen.

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Mohamed-Kamal - PeerSpot reviewer
Tech manager at MKTech

I have some concerns about Proofpoint mail flow rules. It's not smart.

Proofpoint has a lot of false alarms. Even their mail flow rules are not the best thing. Mimecast and Microsoft Office 365 are better than them. Many emails are marked as spam unnecessarily. I've had issues and have had to open many tickets. 

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Sathish Mani - PeerSpot reviewer
Senior Manager - Cybersecurity Operations at Likewize

The false positives are an issue. There are many false positives that come in, which you report to Proofpoint. Sometimes they take time to update those things. They say there's an option that we can use to report false positives. However, it is not a quick remedy. You go and report it, and still, you have to take action on it and clear those emails getting blocked. It's too cumbersome. 

We don't have the option to scan a password-protected attachment. I have to either blindly whitelist it as it will get blocked since an email with attachments normally gets scanned. We'd like to have some mechanism in place where we can scan these protected attachments or whitelist the domain.

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Suhel Khan - PeerSpot reviewer
Senior Consultant (SIEM Admin) at IBM

Sometimes it detects false positives. 

We'd like the sandbox to integrate with the on-prem device. 

It needs to identify the paths and signatures. We'd like advanced machine learning for detection. 

We'd like the have more lunch and learns to get more out of the solution. 

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DavidGriffiths - PeerSpot reviewer
CTO at DSM Technology Consultants, LLC

Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier.

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ManishKumar18 - PeerSpot reviewer
Manager Technology - Advanced Analytics and Data Management at Mashreq

Proofpoint Email Protection could improve by allowing more customization of the reports, such as exceptions and black-and-white lists.

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ManishKumar18 - PeerSpot reviewer
Manager Technology - Advanced Analytics and Data Management at Mashreq

We'd like to have the ability to create more customized reports.

It would be ideal if we could customize exceptions more effectively and have more control over blacklisting and whitelisting. 

The solution can be expensive. 

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AG
Senior Information Security Engineer at a energy/utilities company with 201-500 employees

The email DLP portion could be a bit easier.

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Michael Maertzdorf - PeerSpot reviewer
IT System Administrator at Data 4 Information Technology B.V.

Integration and filtering out who you want and don't want to have integrated ID could be improved. Sometimes it takes longer for an email sent through Proofpoint Email Protection to reach the client.

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Anita Brüggemann - PeerSpot reviewer
System Administrator at emco Bau- und Klimatechnik GmbH & Co. KG

There is room for improvement. One aspect that could be enhanced is finding a better way to follow outgoing mail. This would be particularly useful in situations where customers or suppliers claim they did not receive our messages.

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ArvindSharma2 - PeerSpot reviewer
Security Operations Lead at ChargePoint

In terms of improvement, I have some concerns regarding the effectiveness of Proofpoint's phishing protection. There is room for improvement in detecting and preventing phishing attacks. While the solution performs well in some aspects, it struggles with phishing threats. There are other solutions on the market that do a good job with that.

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Melvin Ong - PeerSpot reviewer
Country Manager at a security firm with 501-1,000 employees

So far, the protection on offer is okay. There are no improvements needed at this time. 

The solution could lower its price. 

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BP
Business Development Manager at Skytex Consultant Limited

The solution can be improved by including a real-time block list and giving the user more control over customizations. 

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JN
Information Technology Help Desk Technician at a consumer goods company with 51-200 employees

The Secure Mail aspect should have an Outlook add-in, instead of an external dashboard that outside users have to access. If we send a payment to one of our customers or an ACH or a form to fill out, they have to go through this entire subscription process on a separate website to read the secure mail.

It should be like Ignite, where you can access the internal portal so then our customers aren't having to go through all these hoops just to read an email that we're trying to send them securely. That would be the one thing I would change. Basically, the Secure Mail portal wouldn't be its own portal; it would be an add-in.

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LB
Chief Information Security Officer at a university with 1,001-5,000 employees

It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. 

I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu.

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MD
Chief Information Officer at a consumer goods company with 51-200 employees

It was easier to use Microsoft than Proofpoint.

We had some issues with their sales consultant. We got into a dispute and he ended up leaving the company. It's unknown if he was unhappy being at the company, or if it was a reflection of the company, but I can say that their sales consultant was not good.

I think they have everything that I would want in the advanced version.

There are certain things, I would want. I would want better spear phishing protection in the essentials package.

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SR
Data Security Engineer at a tech services company with 11-50 employees

Integration for reporting needs to be improved, it's a little complex. Right now we have integrated with Power BI to get logs and information from Proofpoint. That has to be improved with the API and there are also latency issues which need to be simplified and improved. Those are the areas I've observed that need improvement. 

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TA
Senior System Engineer at a computer software company with 11-50 employees

Proofpoint Email Protection is an expensive solution.

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CK
Product Consultant at M.Tech

The accessibility of Proofpoint Email Protection, particularly access to product trials, could be improved. It's hard to get a trial for Proofpoint Email Protection, and many customers prefer not just to do the POC or demo but try the product out, including Proofpoint Email Protection add-ons.

In the product's next release, I want more email servers added, such as Lotus Domino, rather than Proofpoint Email Protection focusing on just Microsoft Office 365 Exchange and Gmail.

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Anuraj Nair - PeerSpot reviewer
Presales Engineer at SNSIN

Proofpoint Email Protection could improve by reducing the price.

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CK
Product Consultant at M.Tech

Proofpoint Email Protection has a new approach to email security with its API feature. Currently, it only works with Office 365. In the future, it would be beneficial if it also works with Gmail, as Check Point is currently the only brand that has API email security for Gmail. It would be beneficial if Proofpoint Email Protection could add this integration, they would be more competitive with other vendors.

One customer mentioned that the user interface for custom configuration could be improved. They stated that while the dashboard looks visually pleasing, they would like the configuration page to have a similar aesthetic appeal.

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TA
Systems Engineer at a tech services company with 11-50 employees

The solution should add post-sales training. There is no issue with the product itself but education could be improved because no information related to implementations is available. We can find sales and pre-sales training but are in need of post-sales training similarly to what is offered by other vendors. 

If we know how the product works, we can implement it. Sometimes, customers ask the solution to handle implementations and that is costly. We would like the training to fully handle implementations and save our customers money. 

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JE
CISO at a retailer with 1,001-5,000 employees

The solution needs to better detect emails that don't have a malicious payload. They need to ensure those that have a link to a malicious Google Drive or something like that are captured.

We find the cost to be prohibitive.

Their smart search needs to be much more intuitive and flexible.

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CW
Information Technology Security Risk Manager at a healthcare company with 1,001-5,000 employees

The only downside with Proofpoint Email Protection is the cost.

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DG
Dipl.Ing.

We have some use cases that haven't been dealt with yet, so that could be improved.

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GH
Principal Consultant at a tech services company with 201-500 employees

Not one of them is one hundred percent when it comes to reputation scores. It doesn't matter which solution — none of them are. Not one of them is a hundred percent on false negatives or false positives.

Proofpoint scores way up there along with Cisco. You used to have a choice with Proofpoint which one you use. They may be using multiples now, too. Proofpoint is the main tool for blocking spam because it denies the connection altogether.

I know for a fact that I can set Proofpoint up to what they call SYN attacks. SYN attacks basically open a connection, and then a handshake starts, and thousands of connections form. So, Proofpoint waits for a timeout to occur and then allows you to tie up all your connections, which is basically an out-of-service attack. They have something similar in Office 365, too.

Still, the reputation services, the antivirus modules, none of them are a hundred percent when it comes to false positives or false negatives.

It's the whole industry. The SMTP protocol needs to be totally rewritten. It was designed in the fifties or sixties. Changing it would be very, very difficult.

They put band-aids on it for security — that's essentially what's happened with that. That email is not secure by design because it's still using an old design from many moons ago.

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NR
Head of IT Department at a construction company with 1,001-5,000 employees
KW
Information Security Officer at UC San Diego Health System

Proofpoint should have better integration with complex environments that need more than one instance of Proofpoint, as there are issues with nested instances.

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BD
Analyst

The price policy needs to be better. We'd still like lower pricing. 

The initial setup is complex. 

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reviewer1620072 - PeerSpot reviewer
Works

The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere.

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LL
General contador at Dicofra

Proofpoint Email Protection's interface is confusing and could be improved.

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OB
Director at a tech services company with 51-200 employees

The search functionality is quite small. It could be a bit more in-depth. Right now, it's a bit simple.

The solution could be improved with the addition of PLP and email encryption features.

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GZ
Gerente de operaciones at a tech services company with 11-50 employees

You only receive one model in Proofpoint Email Protection and the other ones you have to purchase at a high price. There should be more available with the solution and additional models should be less expensive.

The administrator that manages the service should be better in their role. They don't have enough people to manage the service well.

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SR
Security Professional at Qatar Computer Services WLL

The largest complaint that we hear from our customers is that there is no local support. We wait for the internet from the US to connect.

If the customer has a P1 or P2 issue, they need someone to immediately focus on the solution. We have been trying to build a team to support our local customers because there is no local support available from Proofpoint.

I am not sure if there is anything available as a SaaS offering, but that would be good. 

Also, the threat intelligence of phishing emails is an additional feature that we expect from Proofpoint.

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AM
Network Security Engineer at a tech services company with 11-50 employees

They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does.

Also, they are not able to scan multiple engines as McAfee does.

I would like to see a feature included as an email security gateway the way that Symantec does.

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Buyer's Guide
Proofpoint Email Protection
March 2024
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.