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Proofpoint Email Protection Room for Improvement

Information Technology Help Desk Technician at a consumer goods company with 51-200 employees

The Secure Mail aspect should have an Outlook add-in, instead of an external dashboard that outside users have to access. If we send a payment to one of our customers or an ACH or a form to fill out, they have to go through this entire subscription process on a separate website to read the secure mail.

It should be like Ignite, where you can access the internal portal so then our customers aren't having to go through all these hoops just to read an email that we're trying to send them securely. That would be the one thing I would change. Basically, the Secure Mail portal wouldn't be its own portal; it would be an add-in.

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Principal Consultant at a tech services company with 201-500 employees

Not one of them is one hundred percent when it comes to reputation scores. It doesn't matter which solution — none of them are. Not one of them is a hundred percent on false negatives or false positives.

Proofpoint scores way up there along with Cisco. You used to have a choice with Proofpoint which one you use. They may be using multiples now, too. Proofpoint is the main tool for blocking spam because it denies the connection altogether.

I know for a fact that I can set Proofpoint up to what they call SYN attacks. SYN attacks basically open a connection, and then a handshake starts, and thousands of connections form. So, Proofpoint waits for a timeout to occur and then allows you to tie up all your connections, which is basically an out-of-service attack. They have something similar in Office 365, too.

Still, the reputation services, the antivirus modules, none of them are a hundred percent when it comes to false positives or false negatives.

It's the whole industry. The SMTP protocol needs to be totally rewritten. It was designed in the fifties or sixties. Changing it would be very, very difficult.

They put band-aids on it for security — that's essentially what's happened with that. That email is not secure by design because it's still using an old design from many moons ago.

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Head of IT Department at a construction company with 1,001-5,000 employees
Buyer's Guide
Proofpoint Email Protection
June 2022
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
609,272 professionals have used our research since 2012.
Chief Information Officer at a consumer goods company with 51-200 employees

It was easier to use Microsoft than Proofpoint.

We had some issues with their sales consultant. We got into a dispute and he ended up leaving the company. It's unknown if he was unhappy being at the company, or if it was a reflection of the company, but I can say that their sales consultant was not good.

I think they have everything that I would want in the advanced version.

There are certain things, I would want. I would want better spear phishing protection in the essentials package.

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Sheikh Rehan - PeerSpot reviewer
Data Security Engineer at a tech services company with 1-10 employees

Integration for reporting needs to be improved, it's a little complex. Right now we have integrated with Power BI to get logs and information from Proofpoint. That has to be improved with the API and there are also latency issues which need to be simplified and improved. Those are the areas I've observed that need improvement. 

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Luis Brown - PeerSpot reviewer
Chief Information Security Officer at a university with 1,001-5,000 employees

It has too many screens. It is kind of a conglomeration of products. In other words, they built product A, product B, and product C, and they are yet to integrate them into a single administrative console. I would certainly like to see a more seamless administrative interface. 

I would also like to see them include more bang for the buck, by including features like email fraud protection, rather than making their product so piecemeal, where you are buying little pieces. I agree with the idea of having multiple tiers or layers, but maybe as small, medium, and large, as opposed to an a la carte menu.

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CISO at a retailer with 1,001-5,000 employees

The solution needs to better detect emails that don't have a malicious payload. They need to ensure those that have a link to a malicious Google Drive or something like that are captured.

We find the cost to be prohibitive.

Their smart search needs to be much more intuitive and flexible.

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reviewer1620072 - PeerSpot reviewer

The incident reporting on offer needs to be improved. It's lacking right now. It should be on the platform somewhere.

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DavidGriffiths - PeerSpot reviewer
CTO at DSM Technology Consultants, LLC

Proofpoint Email Protection could improve the Mail Trace feature and make navigation easier.

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Sridhar Rudra - PeerSpot reviewer
Security Professional at Qatar Computer Services WLL

The largest complaint that we hear from our customers is that there is no local support. We wait for the internet from the US to connect.

If the customer has a P1 or P2 issue, they need someone to immediately focus on the solution. We have been trying to build a team to support our local customers because there is no local support available from Proofpoint.

I am not sure if there is anything available as a SaaS offering, but that would be good. 

Also, the threat intelligence of phishing emails is an additional feature that we expect from Proofpoint.

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Information Technology Security Risk Manager at a healthcare company with 1,001-5,000 employees

The only downside with Proofpoint Email Protection is the cost.

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Network Security Engineer at a tech services company with 11-50 employees

They do not have an on-demand scan for the internal viruses and internal users, and they don't have a scan for the exchange server against viruses and spam as Symantec does.

Also, they are not able to scan multiple engines as McAfee does.

I would like to see a feature included as an email security gateway the way that Symantec does.

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We have some use cases that haven't been dealt with yet, so that could be improved.

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Buyer's Guide
Proofpoint Email Protection
June 2022
Learn what your peers think about Proofpoint Email Protection. Get advice and tips from experienced pros sharing their opinions. Updated: June 2022.
609,272 professionals have used our research since 2012.