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PeerSpot user
Architect - Cloud Serviced at a computer software company with 501-1,000 employees
MSP
Top 20
Traffic is scanned in a single flow which improves the response times for the user
Pros and Cons
  • "They have many different options with Palo Alto WildFire and the set-up is quick. If you have all the details in hand, it does not take more than 15 minutes to deploy a firewall."
  • "There are certain changes that I was expecting in the previous version, and I hope that they are soon fixed. All of the problems that I have faced so far have been resolved."

What is our primary use case?

We use Palo Alto Networks WildFire for firewall and IT services. We also use it for bank security requirements. They are remarkable for support of threat analysis on files. 

How has it helped my organization?

There are always problems with the operational files. You can only do malware identification. That is the way that this device functions.

All of the traffic is scanned in a single flow, which improves the response times for the user. This is how Palo Alto Networks WildFire helps our organization.

What is most valuable?

We appreciate the support of Palo Alto Networks WildFire for our next-generation firewall equipment in deployment.

What needs improvement?

There are certain changes that I was expecting in the previous version, and I hope that they are soon fixed. Their database has good Information over threats because of Unit42 however there is a serious competition to the product from Cisco ThreatGrid and Umbrella

I don't think there are any major features that are different from Palo Alto versus their competitors but with time the PA needs to improvise on products and threat feed if it needs to be the leader

Buyer's Guide
Palo Alto Networks WildFire
August 2025
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

I regularly work with companies with over 2000 users and they safely use Palo Alto Networks WildFire. I haven't seen any problems with stability. 

At my company, we use it regularly. For my previous customers, it's a first for them to use Palo Alto products.

What do I think about the scalability of the solution?

Using virtual settings, scalability with WildFire is awesome. On the physical configuration, it is harder and more independent. The scalability is limited there. 

There are very good options available with the Palo Alto Networks WildFire. They have given me options for all the support that I need. 

With internet speed, the settings range from 2GB or 10GB to 40GB. There are a lot of internet settings options, so I guess they're very scalable in that.

We are not an overly large company, so I can say safely around 400 to 2000 is the user base of people that we support.

How are customer service and support?

Palo Alto's customer support is good. They are awesome. I would rate them nine out of ten for technical support services.

Which solution did I use previously and why did I switch?

We have not compared this product with other but we would like to evaluate the options if they are available. 

How was the initial setup?

They have many different options with Palo Alto WildFire and the setup is quick. The deployment normally takes around 15 minutes.

If you have all the details in hand, it does not take more than 15 minutes to deploy a wildfire and integrate them. Most of it has been deployed before the said timeframe. The only challenge is for tuning on policies and implementing it with DLP to make sure it is in compliance. The key point that I look for while protecting the customer is to make sure that they don't have any opportunities for a malware attack.

What about the implementation team?

An integrator was not required for deployment. I did the installation myself. We had very good documentation. I just needed to read the documentation thoroughly and it was deployed.

What's my experience with pricing, setup cost, and licensing?

Palo Alto does not require any additional costs to the standard licensing fees, but we have the regular license model. If I just want a firewall, then I need to buy two licenses. 

If we use a VM base, then I need to buy the VM base license, along with the support package from the provider. However, without the license fee, I need to buy IPS support separately.

Other products like Cortex Data Lake support also need to be licensed separately, but that is a wonderful feature. 

With Palo Alto, I can just go buy whatever extra features I want, and they give me a 30-day free license, so that is useful for me.

I can go ahead and buy the product, or if it is not for me anymore, it is free to try. That is a good way to sell their products too. Our subscription runs on a yearly base.

What other advice do I have?

On a scale from 1 to 10, I would give Palo Alto Networks WildFire a 8 for safety.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Itnetw355 - PeerSpot reviewer
IT Network Consultant Engineer - Projects and ICT Infrastructure Services at a energy/utilities company with 1,001-5,000 employees
Consultant
Helps us when segmenting and securing the network
Pros and Cons
  • "It helps us when segmenting and securing the network and all sort of technologies, all sort of next generation needs. It's next generation phases of firewall like anti-virus, sandboxing, wifi, and VPN."
  • "Other vendors have some sort of bandwidth management built into the firewall itself and Palo Alto is missing that."

What is our primary use case?

Our primary use cases are for firewalls, cloud, and on-premise.

How has it helped my organization?

It helps us when segmenting and securing the network and all sort of technologies, all sort of next generation needs. It's the next generation phases of firewall like anti-virus, sandboxing, wifi, and VPN. 

What is most valuable?

All of the features are quite good. 

What needs improvement?

Other vendors have some sort of bandwidth management built into the firewall itself and Palo Alto is missing that.

If there was anything extra for the endpoint security and VNC that would be good, but again it's coming with Palo Alto and must come with some additional cost.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It's very stable. With respect to scalability and stability both, I would say are quite scalable and very steady. I haven't seen any issues.

What do I think about the scalability of the solution?

This solution is being used corporate-wide, more than a couple thousand people. 

How are customer service and technical support?

Most of the time their technical support has been perfect. A few times a few of the tech support engineers did not have strong knowledge. Overall, though, it's good. 

Which solution did I use previously and why did I switch?

I have worked with Cisco, Fortinet, Juniper, CheckPoint, too many of them.

How was the initial setup?

The initial setup was straightforward. The setup took less than an hour, it's a simple firewall setup. 

What other advice do I have?

It's a stable product. It's pretty expensive but with respect to value for money, it's okay.

I would rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Palo Alto Networks WildFire
August 2025
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
it_user839463 - PeerSpot reviewer
Associate Director at a tech services company with 10,001+ employees
Real User
At the end of the day, even in spite of application controls, it's on top of the charts in terms of functionality.
Pros and Cons
  • "Being an application-based firewall, this is one of the critical focus factors along with the threat prevention services it provides."
  • "It is stable and pretty much scalable."
  • "As a firewall and 360 degrees of security, there needs to be more maturity."
  • "The initial setup was complex."

What is our primary use case?

My primary use case of this solution is on-frame and in-cloud security of the infrastructure.

How has it helped my organization?

We use this with different clients in the financial sphere, the health sector, and the insurance sector. Across all of these different verticals, we use this product.

What is most valuable?

Being an application-based firewall, this is one of the critical focus factors along with the threat prevention services it provides.

What needs improvement?

As a firewall and 360 degrees of security, there needs to be more maturity. And, the industry is currently moving towards automation and orchestration. I would like to see more of this in the product. They are part of the future roadmap to AI (Artificial Intelligence).

What do I think about the stability of the solution?

It is stable, and we are also trying to integrate this with the Palo Alto MIME shell. We did that, and also I have inquired recently about Evident, which is a recent acquisition. So I have requested for demos, and still I did not see any response from Palo Alto yet. This is something that we would like to explore.

What do I think about the scalability of the solution?

It's pretty much scalable. We were able to manage both the cloud, and also the on-frame devices or appliances from centralized management station. So, we just implemented in the  migration onto the cloud.

How are customer service and technical support?

We used tech support to help us implement the product initially. 

Which solution did I use previously and why did I switch?

I have prior experience with Cisco Firepower. But, they are very expensive in comparison to Palo Alto.

How was the initial setup?

The initial setup was complex because we were switching from traditional firewalls to application-based firewalls. We needed Palo Alto's help insetting up initially. From there, we tried to understand, and followed suit with implementation.

What's my experience with pricing, setup cost, and licensing?

It is a reasonable price compared to other solutions on the market.

What other advice do I have?

Some of our clients used to have the traditional firewalls so where we do have enabled the application control but being it's a pretty small firewall. At the end of the day, even in spite of them demanding the application controls, it's on top of the firewall functionality (especially in terms of controlling the applications). So, after implementing the Palo Alto firewalls, they have achieved more than what is expected, and we are able to control the number of applications; who gets to have access, and what is flowing inside the network. Anything that is traversing the firewall, is available right now.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user722004 - PeerSpot reviewer
Security Solutions Architect at a tech services company with 51-200 employees
Real User
The cloud-based services are a nice feature.
Pros and Cons
  • "The cloud-based services are a nice feature."
  • "My primary use case for this solution is for a secure gateway."
  • "I think it would be nice for Palo Alto to work without the connection to the cloud. It is 100% powerful when connected to the cloud. But, if you disconnect from the cloud, you only get 40-50% power."

What is our primary use case?

My primary use case for this solution is for a secure gateway. It creates a proxy or an appropriation for the suspicious files that can be damaging. 

How has it helped my organization?

The cloud-based services are a nice feature.

What needs improvement?

I do not find it as secure as other solutions. Furthermore, the cloud-based solutions are still not legally available in countries like Saudi Arabia, Iran, and Russia. Some countries do not allow the service according to country obligations. They can not use the cloud services for government offices. So, Wildfire is not allowed in several locations.

I think it would be nice for Palo Alto to work without the connection to the cloud. It is 100% powerful when connected to the cloud. But, if you disconnect from the cloud, you only get 40-50% power.

For how long have I used the solution?

More than five years.

Which solution did I use previously and why did I switch?

I have previous experience with FireEye and Symantec. I find that Symantec is a standalone on an enterprise level secure market, which I cannot say for WildFire.

How was the initial setup?

The initial setup was straightforward and easy.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Head Of Operations at Rah Infotech Pvt Ltd
Reseller
I like the attention to detail. It is easy to manage.
Pros and Cons
  • "The reporting feature helps our performance."
  • "I would give this product a rating of 9 out of 10 due to some slight issues of performance."

What is our primary use case?

The primary use case for this solution is the attention to detail. IT is also easy to manage, and easy to use. It is a really good product.

How has it helped my organization?

The reporting feature helps our performance. 

What is most valuable?

I really like the product, it is easy to manage and easy to use.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

In the duration of our use, it has been stable.

What do I think about the scalability of the solution?

It is a scalable product. We have had no issues with scalability.

How is customer service and technical support?

I have not had issues with technical support of this solution.

How was the initial setup?

The initial setup was very easy for us. 

What's my experience with pricing, setup cost, and licensing?

The pricing is OK, it is not too expensive.

Which other solutions did I evaluate?

We looked at other products, but found PaloAlto to be the best solution for our needs.

What other advice do I have?

I would give this product a rating of 9 out of 10 due to some slight issues of performance.

Disclosure: My company has a business relationship with this vendor other than being a customer. I am a reseller of this solution.
PeerSpot user
Network System Administrator at a government with 1,001-5,000 employees
Real User
It catches modified signatures of known viruses
Pros and Cons
  • "Their technical support is outstanding and top-notch."
  • "It catches modified signatures of known viruses."
  • "They should make their user interface a little more user-friendly."

What is our primary use case?

We don't want a virus. We don't want people visiting unknown sites and opening us up to any type of malware or any type of virus attacks.

How has it helped my organization?

We haven't had a virus. That is a good thing. It makes my job easier. For the organization as a whole, no viruses mean people keep their jobs, which is a good thing.

It is an outstanding solution. It is one of the top solutions out there from what we have tested, and we have even tested Cisco Firepower.

What is most valuable?

You can see everything that's going on in your network. It constantly updates their signatures and new anti-spyware signatures. That is updated daily.

It catches modified signatures of known viruses. It is an easy interface to use. 

What needs improvement?

They should make their user interface a little more user-friendly.

For how long have I used the solution?

Three to five years.

What do I think about the scalability of the solution?

We are a decent size organization. If the product can fit our organization, it should be able to fit pretty much any other organization just as well.

How is customer service and technical support?

Their technical support is outstanding and top-notch.

How was the initial setup?

They were things that only somebody who had worked with Palo Alto before would probably be able to break down, then tell you how to set up your initial rule sets and explain what exactly they do. The vendor helped us look at what we have going out versus what is coming in.

What about the implementation team?

They provided in-house support when we initially set it up. They made sure that we were supported from start to finish. Any questions we had, we had someone that we could reach out to, and we had an answer within a matter of minutes to hours. They are very responsive and easy to work with.

What other advice do I have?

Test it in your environment because everyone's environment is different.

Most important criteria when selecting a vendor:

  • Price matching up with features.
  • Support
  • SLA agreements
  • Customer relationship management.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Network Security Engineer at Data Consult
Real User
With this product, we receive the best monitoring and reports
Pros and Cons
  • "​Installing this product as a datacenter firewall for segregation and segmentation, and also configuring policies between zones has improved my organization."
  • "With this product, we receive the best monitoring and reports.​"
  • "​The VPN and decryption need improvement."
  • "​They provide a medium level of technical support."

How has it helped my organization?

Installing this product as a datacenter firewall for segregation and segmentation, and also configuring policies between zones.

What is most valuable?

Threat Prevention and WildFire features should be enabled in Palo Alto. With this product, we receive the best monitoring and reports.

What needs improvement?

The VPN and decryption need improvement.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No, I did not encounter any issues with Palo Alto's firewall. The product is very stable.

What do I think about the scalability of the solution?

No, but you should do the rightsizing before buying the product. 

How are customer service and technical support?

They provide a medium level of technical support.

Which solution did I use previously and why did I switch?

I used Cisco. Palo Alto is better for datacenter and Cisco for perimeter.

How was the initial setup?

Straightforward to use.

What's my experience with pricing, setup cost, and licensing?

More expensive than other firewalls.

Which other solutions did I evaluate?

We evaluated Cisco Firepower.

What other advice do I have?

My advice is to install Palo Alto's firewall as a datacenter. You should enable the features (Threat Prevention (AS, AV, and Vulnerability Protection), File Blocking, URL Filtering, WildFire, etc.).

Palo Alto's firewall is the best firewall right now. I have used Palo Alto since 2014.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
PeerSpot user
Sr. Network Engineer at a tech services company
Consultant
Strengthens existing protections, provides significant visibility into files and apps moving through the company's systems
Pros and Cons
  • "Detailed reporting on analysis of content. The inspections are easily applied to security policy profiles and profile groups, and may be assigned on a per-rule basis."

    How has it helped my organization?

    This product/feature is an enhancement to traditional company/corporate AV and VP solutions, not a replacement. As such, it strengthens existing protections and provides significant visibility into files and applications that are moving through the company's systems.

    What is most valuable?

    Detailed reporting on analysis of content. The inspections are easily applied to security policy profiles and profile groups, and may be assigned on a per-rule basis.

    For how long have I used the solution?

    One to three years.

    What do I think about the stability of the solution?

    No stability issues.

    What do I think about the scalability of the solution?

    No scalability issues.

    How are customer service and technical support?

    I have never accessed PAN (Palo Alto Networks) technical support regarding this feature.

    Which solution did I use previously and why did I switch?

    This is a fairly unique feature offered by Palo Alto Networks (may be comparable to FireEye). As such, it was an addition to our existing protection suites.

    How was the initial setup?

    Very straightforward. Basically, a few check boxes and desired behaviors.

    What's my experience with pricing, setup cost, and licensing?

    It is expensive, a feature more accessible to enterprise class customers, but provides an enhanced possibility that Zero- or near-Zero-day threats may be identified and mitigated. The cost of the product weighed against the potential impact of even one successful crypto malware-type exploit may justify the expense.

    Which other solutions did I evaluate?

    No, again this "WildFire" is a fairly unique feature. The closest comparison may be FireEye, but I have not used that product.

    What other advice do I have?

    Consider your level of exposure to exploits of any nature. Also, consider the impact (cost and loss of business) of even one successful exploit to help make a business decision regarding this product.

    I would also advise that the decision should be considered with regard to the company's ability/willingness to provide the assets to keep abreast of these types of products and features. There are no set and forget type functions.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
    Updated: August 2025
    Buyer's Guide
    Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.