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reviewer1026282 - PeerSpot reviewer
Network Engineer at a tech services company with 51-200 employees
Real User
Lacking features, but good technical support, and scalable
Pros and Cons
  • "The solution is easy to use and the Panorama feature is good. The software management or the malware blocking and some authentication management system are good."
  • "When comparing this solution to others it is not as good overall."

What is our primary use case?

We are using Palo Alto Networks WildFire as our network firewall.

How has it helped my organization?

The solution has helped our company stay secure from the security features it provides.

What is most valuable?

The solution is easy to use and the Panorama feature is good. The software management or the malware blocking and some authentication management system are good.

What needs improvement?

When comparing this solution to others it is not as good overall.

Buyer's Guide
Palo Alto Networks WildFire
May 2025
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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For how long have I used the solution?

I have been using Palo Alto Networks WildFire for approximately one year.

What do I think about the stability of the solution?

Palo Alto Networks WildFire is a stable solution.

What do I think about the scalability of the solution?

I have found Palo Alto Networks WildFire to be scalable.

We have 10 users that use this solution. We plan to increase usage in the future.

How are customer service and support?

The technical support is good.

Which solution did I use previously and why did I switch?

I have used other similar solutions, such as HP, Checkpoint, and Fortinet.

How was the initial setup?

The implementation is not difficult and the full process took approximately two days.

What about the implementation team?

We have an internal team that did the implementation of the solution. We do some of the maintenance ourselves but if we have trouble we contact the support.

What other advice do I have?

I rate Palo Alto Networks WildFire a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1638684 - PeerSpot reviewer
System Administrator at a financial services firm with 501-1,000 employees
Real User
A superb backup solution
Pros and Cons
  • "The backup is the best feature."
  • "The cost of the solution is excessively high."

What is most valuable?

The backup is the best feature. It is better than with other firewalls. 

What needs improvement?

The cost of the solution is excessively high. 

For how long have I used the solution?

I have been using Palo Alto Networks WildFire for more than four years. I would say five or six years. 

What's my experience with pricing, setup cost, and licensing?

The solution is overpriced. 

What other advice do I have?

We use the solution in our company.

The product is the best. It is superb.

I rate Palo Alto Networks WildFire as a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Palo Alto Networks WildFire
May 2025
Learn what your peers think about Palo Alto Networks WildFire. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
reviewer1402680 - PeerSpot reviewer
Managing Director at a tech services company with 1-10 employees
Real User
Offers improved security with good technical support
Pros and Cons
  • "The most valuable feature is the improved security that it offers."
  • "The price of WildFire should be reduced in order to make it more affordable for our customers."

What is our primary use case?

We are a solution provider and Palo Alto WildFire is one of the products that we implement for our customers. One of the things that we do is design firewalls for companies that need to enhance their security.

What is most valuable?

The most valuable feature is the improved security that it offers.

What needs improvement?

The price of WildFire should be reduced in order to make it more affordable for our customers.

Deployment to mobile devices should be easier.

How are customer service and technical support?

I have not been in contact with technical support, although my colleagues tell me that the experience with them is very good.

How was the initial setup?

Being the solution designer, I do not have experience with the installation and setup process.

What about the implementation team?

Our in-house team is responsible for deployment and maintenance. We have a couple of engineers who are familiar with it.

What other advice do I have?

There is no one product that can give you 100% protection, but Palo Alto WildFire has some good features. Overall, WildFire is a good product and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1402680 - PeerSpot reviewer
Managing Director at a tech services company with 1-10 employees
Real User
Provides good service and has good technical support
Pros and Cons
  • "The technical support is good."
  • "The deployment model could be better."

What needs improvement?

I think they should lower the price of this solution. They are losing customers because the price is too high. 

The deployment model could be better.

WildFire is quite unknown in my country. They should develop a better system for teaching their customers how to use this solution and its features.

How are customer service and technical support?

The technical support is good; they provide good service.

What other advice do I have?

On a scale from one to ten, I would give this solution a rating of nine. I would like to give it a ten, but nobody's perfect.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1126782 - PeerSpot reviewer
Information Technology Security Engineer at a tech services company with 11-50 employees
Reseller
Top 5Leaderboard
Enhance threat detection for diverse formats with proactive defense capabilities
Pros and Cons
  • "I have files tickets and their support was great. I was able to solve the problems of my customers."
  • "Improving detection on non-Windows formats would be beneficial as there are many samples, such as Linux or ransomware for macOS."

What is our primary use case?

I use WildFire mostly for customers, especially when they ask about firewalls. We recommend Palo Alto, FortiGate, Check Point, and then a customer decides what is the best firewall for their tasks. 

I generally recommend WildFire for telecom companies, banks, supermarkets, or any company which has its own IT infrastructure.

How has it helped my organization?

It provides threat intelligence that supports customers' proactive defense strategies. If a customer has an updated database of signatures or behavior, it is useful for their protection.

What is most valuable?

The features depend on the file format. For Windows, there is one set of features, and for Linux binaries, it is another. All sandboxes basically work with new binaries for Linux or macOS since they are not able to emulate behavior, and they are unable to analyze what code snippets or what behavior is malicious for binaries.

What needs improvement?

Improving detection on non-Windows formats would be beneficial as there are many samples, such as Linux or ransomware for macOS. Enhancing detection in these areas would be great.

For how long have I used the solution?

I have been familiar with WildFire for two to three years, but it depends on the customer because it can be rather periodic.

How are customer service and support?

I have files tickets and their support was great. I was able to solve the problems of my customers.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have interacted with Microsoft Box and some online sandboxes.

What was our ROI?

Generally speaking, it is hard to analyze ROI since no one in Ukraine did analytics on sandbox networks.

What's my experience with pricing, setup cost, and licensing?

It is hard to say because there is a significant difference between some European countries and Ukraine in the ability to buy expensive products. European countries may not find it a huge problem to spend $10,000, however, it is a significant issue for Ukrainian companies, especially given the current situation with war.

Which other solutions did I evaluate?

I use any online sandbox which is allowed to be public and frequently check malicious files in virus or sandboxes, including virus total information.

What other advice do I have?

I would recommend improving detection in non-Windows formats. Currently, scripts like PHP scripts, Bash scripts, and other issues not related to Windows rank much worse.

I'd rate the solution nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Palo Alto Networks WildFire Report and get advice and tips from experienced pros sharing their opinions.