Palo Alto Networks WildFire Reviews

We use it for remote access and security.

Remote access is excellent.

Management and web filtering can be improved. There should also be better reporting, particularly around web filtering.

We've had it for years.

It is very stable.

We were using another solution. We switched for more features.

Its initial setup is complex. It is specialized. It is not off-the-shelf stuff. 

We used a reseller. It took six months. You need two to three people for its deployment and maintenance.

It depends on the features. Additional features cost additional money as well.

I would rate this solution an eight out of 10.

We are using the solution for our zero-day advanced persistent threats(APT). Additionally, we are using it as our only sole network distribution.

I have found that there are many good features found with this solution. There is the option of cloud and an on-premises version. 

The service-level agreement(SLA) provides the ability to converts the unknown to the known in less than five minutes. 

The environment analysis runs in multiple areas and does not just execute in one area, such as the virtual hypervisor.

The solution is completely integrated with all the other Palo Alto products. I think that it is the best part for endpoint protection. The firewall features include URL and DNS filtering, threat protection, and antivirus. 

The threat intelligence that we receiving in the reporting was not as expected. We were expecting more. Additionally, we should be able to whitelist a specific file based on a variety of attributes.

In a future release, they could make the solution be a stand-alone deployment, one that does not need another Palo Alto solution and can integrate with any other solution from another company. For example, we could use this solution together with other solutions, such as Fortinet firewalls or endpoint solutions. 

The solution is stable and reliable. Since it is on the cloud we do not have to worry about this much.

The solution is scalable. We have approximately 400 users using the solution. We currently do not plan to increase the capacity because our maximum amount of users would be 500 users and we only have approximately 300 on-premise users at this time while the rest of them are working remotely.

I have found the technical support responsive.

Since it is a cloud-based version the setup was straightforward and easy, we just have to activate the license to use it.

We are on an annual subscription. When we purchased the firewall, we had activated this solutions license for a minimum of one year. The price of the solution is fair.

I would recommend this solution to others.

I rate Palo Alto Networks WildFire a ten out of ten.

I use this solution for protecting endpoint devices from malware.

The most valuable feature of this solution is how it keeps up-to-date with viruses.

It has the ability to block bots that are trying to come into the network, and the Dynamic updates, pushing to the Palo Alto firewall. For example, if information comes into the enterprise and there are some new viruses, it automatically sends it to WildFire to validate. 

If it's new, they flag it, change it, and update all of the different firewalls across the globe, to inform everyone of what is going on.

The support is good but they could be faster.

I have been using Palo Alto Networks WildFire for approximately six years.

It's a very stable cloud-based solution.

It's the cloud, it scales quickly.

Technical support is alright but we have to wait for a while.

I am also acquainted with Fortinet.

Pricing could be improved.

I would rate Palo Alto Networks WildFire a nine out of ten.

We are a security company working in the security system for the banking sectors, and we're trying to penetrate through the identity and access management products for our clients.

We work with all of the Palo Alto technologies.

The most valuable features of this solution are sandbox capabilities. 

It removes all of the potential risks that come with attached documents or any macros from the vulnerability to be extended to Wildfire and to ensure that these kinds of attachments do not contain ransomware.

Our main concern is that everything has to be synced with the WildFire Cloud and has to be checked through the subscription.

In the next release, I would like to see some integration with other products, with endpoints and management. 

Also, there are too many features for the client to research.

We are starting to implement it into the Egyptian market. We closed one of the deals only last month. But, we have been working with the Next Generation and WildFire since 2015.

Technical support is working fine. They have helped us a lot.

We are using Forcepoint, Palo Alto the Next Generation, Cortex, and Panorama.

They are currently working on sandboxing for an on-premises version rather than a subscription for WildFire through the firewall.

The price is a bit higher than the other products such as TrendMicro, or FireEye.

We lost an opportunity where the client chose FireEye for the price.

It's a very good product.

I would rate Palo Alto Networks WildFire and eight out of ten.

We are a solution provider and WildFire is one of the security products that we implement for our customers. We are also using it for testing purposes.

It is primarily used to check for cloud-based malware.

Nowadays, this product is very important for customers because there are a large number of zero-day attacks. It gives them a sense of security and confidence because you never know what type of malware will be invented tomorrow.

The most valuable feature is the cloud-based protection against zero-day malware attacks.

The only complaint that we receive from our customers is in regards to the price. Our clients are happy with the technical aspects, but the cost is expensive.

Some customers complain that it takes a long time to make changes to the configuration, but this depends on the customer and the environment. It may not be a problem that is directly related to the product. There are a lot of changes that need to be made for the security of a big company.

The technical support team in Poland should be larger.

Palo Alto needs to invest more in marketing because there is not enough awareness for the brand in Poland. 

We have been using WildFire for one year.

We have not experienced any problems related to stability in our environment, and have not had any such complaints from our clients. 

We have not had any issues that required going outside of our own technical team.

The Palo Alto team in Poland is very small, so getting an engineer's time can be a challenge.  If you have a small team then it's hard to support everybody. The local distributor has taken over some of the responsibilities for solving technical issues that customers have.

My thinking is that we don't have to contact technical support with serious issues because we don't have big problems with the product. I'm sure that there are bigger customers in need of support, and it may be lacking in Poland, but of course, there is an international team that can handle issues as well.

We deal with other vendors including Cisco and Fortinet, and we see a trend where more and more companies are implementing a WildFire-type solution into their products.

Fortinet is the market leader in Poland, in part because of their pricing. Another important thing is that if you want to implement a PoC and need a device of any kind, it is readily available from Fortinet. However, with Palo Alto, it cannot be done so quickly.

We have been in contact with Cisco technical support, and it is much easier to contact an engineer than it is with Palo Alto. The Cisco support is really good in Poland.

When it comes to installation and configuration, it is very good. The length of time required for deployment depend on the number of features and how much configuration has to be done. Typically, it takes between one and three weeks.

We also deploy WildFire using VM models so that we can test various solutions for our clients.

Our in-house team is responsible for the deployment, maintenance, and support.

This is an expensive product and the market for Palo Alto in Poland could be much bigger if the pricing was comparable to Fortinet. We have lost a lot of deals to Fortinet over the price issue.

As an example, if somebody is satisfied with Fortinet and they only need to renew their subscription then it is difficult to convince them to try a completely new device at a higher price.

WildFire is always a product that we recommend for our Palo Alto clients because it tracks potential malware in the cloud and it is very important to prevent these types of attacks.

In today's climate with the pandemic, a lot of staff are working offsite and remotely, leading to a surge in internet usage. This makes the work environments prone to various threats, which is one of the reasons that products like WildFire are so important.

Overall, from our point of view, it is a good product that works well.

I would rate this solution a nine out of ten.

WildFire is being deployed based on vendor and security best practices and recommendations from our Managed Service Provider. leveraging their inherent knowledge it allows us to think outside the box. 

When  a security Intel threat talks about an IOC. We can then go to our MSP and ask, "Is there a signature for this particular type of malware?" The response is generally  yes, it is applied almost in real time. 

It's not a problem specific to the technology, it's a problem across the board. All the encrypted traffic can be a challenge. Becoming a man in the middle requires CPU cycles, causing additional  overhead.

The stability's great as long as its sized correctly. no huge hits from a CPU or RAM from a performance perspective. It would be prudent to monitor performance statistics. 

The way it's delivered, I don't see scalability being an issue.

We're a managed service, so we've got to fill in the middle that's running interference for us.

The initial setup is really straightforward. Turn the WildFire service on within firewalls and then apply that service to the security policies you want.

Some services require additional licensing. WildFire was one of the services we definitely wanted out of the gate. Suggestion is to determine your requirements of services and map back to the cost of turning on the service.

Install the solution set it up the service in alert mode. Run reports and determine how you want it tuned, them move into block mode. You may want to go to  block mode right away with known out of the box threats. 

We primarily use Wildfire products to prevent attacks. As resellers, we showcase the Wildfire capabilities like handling known and unknown threats on the customer side. 

The way that the solution quickly updates to adjust to threats is the solution's most valuable aspect. When there's a security attack, within five minutes, all Wildfire subscribers have access to updates so that all systems will be safe. Its threat prevention is way better than other vendor products.

In terms of threat prevention capabilities, the solution doesn't need any improvements that I can see. We've been quite satisfied.

The size of Palo Alto's cloud is big but it could be easier to use from a product management perspective.

I've been using the solution for nine months now. I'm new to Palo Alto Networks but I have been using the solution since I started working with Palo Alto Networks on the reseller side.

We've dealt with technical support in the past. Once you open a ticket from the support portal, you will be assigned an engineer. That engineer will only focus on your case until it is solved. It's unlike other vendors that don't necessarily give you the same engineer or service representative for the same ticket. It offers good continuity when there are issues to be resolved. We've been quite satisfied with their level of service.

I've used Sophos Firewall in the past. They can also block or scan threats. 

The solution is very straightforward. Setting it up is easy. We just create a Wildfire profile then apply it on the security parcel. It is pretty straightforward.

The pricing of the solution is a bit higher, but it's worth the extra money you will spend because of the protection that you get.

I really recommend Palo Alto Networks. Out of 10 stars, I would give 11. 

I would recommend the solution because it's so easy to deploy and when you read the security profiles, it's very easy to handle, unlike other vendors. When it comes to threat protection, the features are easy to use and understand.

Our primary use case for this solution is for threat intelligence, to detect threats.

This solution has given us a higher level of assurance that we don't have an active threat.

The most valuable feature is the Automatic Verdict feature that recognizes whether something is a threat or not.

I would like to see them continue their developmental roadmap for the product.

We have never experienced any downtime or inaccuracies.

This product is super scalable.

Their technical support is excellent.

We previously used a different solution but it was ineffective and didn't integrate well.

The initial setup for this solution was very easy. You just turn it on and put it in monitoring mode. One person can deploy and maintain this product.

We implemented in-house.

The ROI is pretty much right away.

The licensing fees are on an annual basis and there are no costs in addition to the standard fees.

Before choosing this solution we evaluated OpenDNS.

WildFire is a perfect complement to a Palo Alto Firewall, it's invaluable.

I would rate this solution a ten out of ten.