Palo Alto Networks WildFire Reviews

The free version does not have real-time updates. It is slow. 

I have been working with the product for four to five years. 

Palo Alto Networks WildFire is stable. 

My company has over 20 users for the product. 

We get support in the free version. 

We switched to the solution since it matches our requirements and helps to analyze threats with a free version. 

I use Palo Alto Networks WildFire's free version. 

I rate Palo Alto Networks WildFire an eight out of ten. 

My company uses Palo Alto Networks WildFire to protect itself from unknown or zero-day attacks. We use machine learning to send the file or the URL we've never seen before to the cloud and WildFire. WildFire uses machine learning and an appliance update before providing a signature in less than five minutes. All the customers globally receive the signature from WildFire. WildFire is a good feature in Palo Alto besides IPS allowing us to prepare for unknown attacks.

The most valuable features of the solution are its static and dynamic analysis that analyzes many of your files, allowing you to know if it is a good or the best file.

Palo Alto Networks WildFire should be more real-time in nature. The signature updates should happen in a minute or less than a minute to be a very good feature for the customer.

When an unknown attack occurs, Palo Alto Networks WildFire takes less than five minutes to confirm users about the attack, so it should be possible in a minute or less than that.

In the future, it should support uploading files to WildFire Cloud. The solution already supports many other file formats. We should be able to analyze any file before we send it to the cloud.

I have been using Palo Alto Networks WildFire for over four years. I am a reseller of Palo Alto solutions.

Stability-wise, I rate the solution a ten out of ten since we never faced any issues.

Scalability-wise, I rate the solution a nine out of ten.

Mostly we have enterprise-sized businesses with over 1,000 employees in such businesses.

I rate the technical support a nine out of ten.

Positive

I rate the initial setup a ten out of ten.

The solution is deployed on-premises.

The solution can be deployed in less than five minutes.

Regarding the steps for deployment, we need to go to the security profile of WildFire, which is something you can do before, or create a new custom WildFire profile. After the creation of the profile on WildFire, we use it after we can create a policy to check the unknown file and send it to the cloud. We use the policy to start with the deployment process.

I rate the pricing an eight out of ten since it can be pretty expensive.

The pricing of the solution depends on the hardware model. Some can be cheap, while others can be more based on the hardware model. Our company only buys licenses for Palo Alto Networks WildFire, so we don't need any additional licenses.

I think the customer implementing a one-tier or two-tier firewall should have Palo Alto Networks WildFire's subscription. When the unknown types of attacks are coming in, we need to have WildFire for protection.

I rate the overall product a nine out of ten.

The solution is used for threat protection.

The solution can be deployed on-prem and in the cloud.

All the features are valuable.

The technical support response needs improvement.

I have been a reseller of the solution for ten years.

I give the stability an eight out of ten.

I give the scalability a nine out of ten.

A long-term customer who has been purchasing Palo Alto products from us for the past five or six years experienced major issues. Despite raising the issue with about ten tickets, the customer did not have an account manager at Palo Alto that we could turn to for assistance. Furthermore, the support team was not responding to their messages or the tickets they opened. Consequently, I had to take action to assist the customer. Unfortunately, I did not receive any response either. It took about four or five months for us to receive a reply, which was not even from Palo Alto but from the distributor we purchased the solution from. We cannot buy directly from Palo Alto. Ultimately, it was the distributor who helped us, as Palo Alto did not resolve the case.

Negative

I give the initial setup an eight out of ten. The deployment of one firewall requires one day.

We implement the solution for our clients.

The pricing is affordable and fixed. I give the price an eight out of ten.

I give the solution a nine out of ten.

The Palo Alto Networks WildFire solution is effective, however, it is limited in terms of support. Therefore, I recommend using this solution only if adequate support is provided.

We primarily use the solution both in our company and with our clients. It is mostly used for security.

The solution offers near real-time updates for signatures, which is very useful for intelligent threat stamping. They update and improve frequently.

The sandboxing is very helpful. They have a cloud-based sandbox.

They've introduced machine learning and supervised machine learning, which is helpful.

They offer DNS security. 

The solution continues to grow quite extensively.

The UI, the marketing, and everything recently has changed and rebranded, and gotten better.

From a security perspective, they are always the best.

Stability is never a concern.

The solution can scale. 

The UI could continuously be improved. They've been working on this aspect and are getting better and better.

There are more specialized solutions that compete with Wildfire. Therefore, they need to work on their machine learning and AI to be more competitive. 

I've been dealing with the solution for eight years. 

It is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze.

The scalability has been very good. 

Technical support is very good. However, it does depend on what service tier you are at - whether premium or standard. 

The pricing is competitive. It was not too expensive. The pricing depends on the environment and the number of devices. The pricing varies. 

I'm a consultant. 

I'd rate the solution eight out of ten. 

The most valuable features of Palo Alto Networks WildFire are the good URL and file analysis that uses artificial intelligence. It has different interfaces, such as rest, SMTP protocol, and HTTPS. The Security incidents and event management are very good. Additionally, there are many file types that are supported and there is no limit to the number of files it can handle simultaneously. It integrates well with SIEM solutions. 

Palo Alto Networks WildFire could improve by adding support for manual submission of suspicious files and URLs. Additionally, it would be an advantage to add rule-based analysis. Currently, it uses only static and AI. We need to be able to analyze archive files.

I have been using Palo Alto Networks WildFire for approximately two years.

Palo Alto Networks WildFire is a stable solution.

I rate the stability of Palo Alto Networks WildFire a four out of five.

The scalability of Palo Alto Networks WildFire is good.

We have approximately 3,000 people using the solution. We have all the staff members in the company using the solution.

I rate the scalability of Palo Alto Networks WildFire a four out of five.

The support from Palo Alto Networks WildFire is good.

I rate the support of Palo Alto Networks WildFire a four out of five.

Positive

The initial setup of Palo Alto Networks WildFire is easy.

The length of time it takes for the deployment depends if do integration with different third-party applications. The solution itself does not take a lot of time, but to integrate another solution, takes extra time.

We use two engineers to do the deployment of Palo Alto Networks WildFire.

There are different types of licenses.

I rate the price of Palo Alto Networks WildFire a three out of five.

The solution uses artificial intelligence and it doesn't delay the normal process of auto-detecting the analysis of files. The response time is very fast for robotic files.

I rate Palo Alto Networks WildFire a nine out of ten.

It gives a more accurate assessment of a virus in terms of whether it's truly a virus, malware, or a false positive. We have some legacy software that could pop up as being something that is malware. WildFire goes through and inspects it, and then it comes back and lets us know if it's a false positive. Usually, when it finds out that it's not a virus, it lets us know that it's benign, and it can exclude it from that scan, which means I don't even have to worry about that one popping up anymore.

I haven't seen anything that needs improvement on it. It's a very stable platform. They can keep on doing more updates. As new malware and viruses are coming out, they can make sure that WildFire is up to date.

It has been very stable. It doesn't cause any slowdown on our computers. It filters out what is good and what's bad.

We haven't had a need to scale it. We have a hybrid environment. We have some cloud, but we still have a lot of on-prem.

It's comparable to what the competition is. It is probably a little lesser than what the competition is because, as a state government, we go for whatever the lowest cost is.

I would rate it a 10 out of 10 because it has been a really good tool.

I love the idea of Palo Alto Networks WildFire. It's more geared toward preventing malware. If someone's laptop or phone is malware-infected, the tool prevents it from uploading valuable corporate data outside the corporate network. That's what I love about Palo Alto Networks WildFire. It stops malware in its tracks.

I didn't experience any pain points in Palo Alto Networks WildFire. It's good "as is".

In terms of what I'd like to see in the next release of Palo Alto Networks WildFire, each release is based on malware that has been identified. The key problem is an average of six months from the time malware is written to the time it's discovered and a signature is created for it. The only advice that I can give is for them to shorten that timeframe. I don't know how they would do it, but if they shorten that, for example, cut it in half, they'll make themselves more famous.

Stability in Palo Alto Networks WildFire is significantly better, compared to other solutions.

Palo Alto Networks WildFire, in terms of scalability, is significantly good, though you have to right-size or plan for the future for group capacity. A lot of the Palo Alto solutions, especially the chassis-based or the "non-fixed" solutions give you the ability to scale on port density, and I like that.

Technical support for Palo Alto Networks WildFire is good.

Setting up Palo Alto Networks WildFire is much more straightforward, especially when compared to Cisco.

I use Palo Alto Networks WildFire. I like it.

The number of people you need for maintaining Palo Alto Networks WildFire will depend on the number of devices you have. If you had one firewall, what do you need to maintain? You'll just need one guy, and he's going to be bored most of the time. One guy could maintain ten to twenty firewalls. If you have one hundred firewalls on your network, or you manage one hundred firewalls for your customers, then you're going to need five times as many engineers for maintaining Palo Alto Networks WildFire.

I have no advice for others looking into using the solution because it's so simple. You can turn it on with a button, then there's a radio box, then you click it, and away you go. If you need information, you can enter a support email, and it'll fire off an email saying, "I caught something. I shut it down, but you should know about this."

Nobody gets a ten, so I'll give Palo Alto Networks WildFire a rating of nine out of ten.

The solution is deployed on-premise.

The most valuable features are all of the security features in terms of protection and SSL and VPN.

Palo Alto is the top leader in the Magic Quadrant of Gartner. So, I don't think it needs to improve anything, except maybe the speed to deploy the changes.

I have been using this solution for one year.

The stability is very good. It's at the top of the market.

The scalability is good.

I have never needed to contact technical support.

Initial setup is straightforward. It's user-friendly. It's not too difficult to use it, and the learning curve is pretty good.

We used a system integrator.

The solution is a bit expensive. You pay for security.

For the cost, I would rate the pricing a 5 out of 5.

Palo Alto is a good product, but in the future I will deploy FortiGate because I prefer it.

I would rate this solution 10 out of 10. 

There are things to improve, and nobody is a perfect 10 in security.