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Oracle E-Business Suite Room for Improvement

Information Technology Manager at a transportation company with 1,001-5,000 employees

I currently work for a company that specializes in aircraft maintenance. There used to be a module in Oracle called CMRO. Now, the current situation is that they are pretty much closing down that module. Roughly eight or nine years back when they started it, they were anticipating a good number of customers but the reality turned out to be different — that's why they closed down that module. That created a lot of trouble for a lot of companies. Truthfully speaking, that is the reason I moved towards ISS. Although it's not as popular as Oracle or SAP, ISS focuses on industries. ISS provides us with an industry-based solution, geared toward aviation, field service management, or manufacturing for example. 

Oracle E-Business Suite uses an old technology (Forms), which is Java-based. If you're using a functionality that is based on Oracle Forms, then the client machine needs to download an applet in order to use that function. Often I've encountered, during support issues, that the client machine, if it is a little obsolete or an older version, the Java versions cause trouble. Wherein if you look at the modern cloud perspective or modern software in general, it's mostly web or browser-based. That's one thing that Oracle should consider on-prem.

There is still a huge amount of customers who are on on-prem. Upgrades should have a business case. I don't want to upgrade just because Oracle has come up with a new version — I should have some benefits. We are one of those customers who are not interested in shifting to the cloud for various reasons. Because of this, we have to live with this old Forms technology. Oracle should try to offer a balance between both versions instead of pushing customers to the cloud. This seems to be a strategy that both SAP and Oracle follow.

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Managing Partner at a tech services company with 51-200 employees

Some of my clients report that the overall ease of use could be simplified. The product still uses some old technology. Some of the modules have moved to new technologies like HTML, et cetera, but there are still old components and old sequence usages which bother my customers because they are not fancy and up-to-date. They're heavy-duty machines — they're not posh. They perform heavy-duty jobs. So users entering operational data, transactional data heavily, they love it; however, management-level doesn't like the screens because they don't look fancy.

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Kopano  Ramaphoi - PeerSpot reviewer
Freelancer at a tech services company with 51-200 employees

As the pricing for Oracle E-Business Suite is too high and maintaining it is too costly, instead of users patching in a timely manner, they complain about the price, and only do the patching whenever there's an issue. Pricing for this solution could still be improved by Oracle.

Another area for improvement, particularly when working with the on-premises version of Oracle E-Business Suite, is that it can be difficult to expand, unlike its cloud version. On cloud, it's easier to improve on things, and there's a lot of improvement, while in the on-premises version, it's more limited.

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Buyer's Guide
Oracle E-Business Suite
July 2022
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,063 professionals have used our research since 2012.
Sufyan Bajaber - PeerSpot reviewer
Senior Manager for IT Strategy and Planning at a comms service provider with 10,001+ employees

Oracle is easy to implement at a new organization like ours, but it might be more challenging for an established organization with more rules and policies in place. I don't have many feature requests because we are still in the early stages. I'm currently trying to gather all the small change requests that arise out based on our business requirements. 

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Omair Bokhari - PeerSpot reviewer
Head of IT Operations at Fatima Group

After the announcement of the cloud products, the on-premises products from Oracle are not garnering as much development attention. Some of the new features that used to come to us earlier before the cloud product are now coming at a slow pace. So we want Oracle to work on the on-premises product in parallel with their cloud product. E-Business Suite should not fall behind.  

What I want to improve about this product is the user interface. In some of the modules compared to recent, cloud module releases do not have a very nice look-and-feel because they are letting the on-premises product age. Compared to the advanced cloud modules, this product has some rigid look-and-feel for the user experience.  

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Oracle Application Team Lead HCM at IMTAC LLC

There are some cycles in HR that are not straightforward. For example, the attendance approach, and the second admin transfers are not straightforward procedures.

We can see many features in the cloud and other applications that are not supported in EBS. For example, in iRecruitment, the recruitment or selection workflow process for candidates to be recruited is very advanced, it's a very skilled and enhanced process in Taleo. This is not something that is present in EBS but there are many requirements for this. Customers require this area of recruitment. For example, in Taleo, a person cannot move from the HR interview to the technical interview unless he has passed the HR interview. This does not exist in EBS. Many customers are asking for this functionality.

In Taleo, Candidate workflow allows you to do this. They give you the feature to configure that selection workflow for the candidates in terms of steps. You cannot move from this step until you complete the first step. This is definitely an area to consider.

There is strength in the product but we are always looking for weakness to improve.

The reporting area is very weak. It needs some improvements.

The embedded analytics is something new but it's a bit complicated. They tried to embed the analytics into the EBS with the same model as in FUSION but it's not easy or straightforward to enhance and maintain.

Organizational restructuring is a horrible process and very difficult in EBS.

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Oracle Apps Developer at a tech services company with 11-50 employees

The biggest improvement for Oracle is for them to move to the cloud. With Oracle E-Business Suite, movement to the cloud should be supported. I am still not working on cloud applications, but I will eventually.

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Sr. Project manager at Department of National Defence

From the business processes, there are areas where you could streamline new processes. You could take out some of the redundant ones, which you are either using or don't want to use, but you're still using it because it's been coming from your legacy systems.

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SandeepGoyal - PeerSpot reviewer
Senior Manager at Genpact - Headstrong

The UI isn't up to speed with most digital marketing-style interfaces. It's not an end-user-responsive UI.

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Supplier Core Data Management Program Leader at a wholesaler/distributor with 10,001+ employees

The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain. How, in the master data domain, do the product supplier, site master and reference data talk to one another. 

They really need to improve on this because that was my number one reason for moving to Informatica and other tools.

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Or Nal - PeerSpot reviewer
Solutions Architect at a comms service provider with 1,001-5,000 employees

We are in Zimbabwe. At the moment we are having challenges with foreign payments. The pricing for us is quite high due to the exchange.

We wanted a fully-fledged solution that has got payroll, HR, finance et cetera, basically everything finance and administration we'd like to see sustainability management. This solution doesn't offer exactly what we need all in one package. We want to upgrade, therefore, we're currently seeing what else is on the market to see if there are competitors that have the kind of full packaging we require.

There's an issue with business process automation. I would like an end-to-end in terms of processes. There are different modules, however, there's not that end-to-end that we are looking for in terms of process automation. That is what is lacking right now. I have seen Microsoft, for example, really work well when it comes to process automation.

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Daniel Robus - PeerSpot reviewer
Go To Market Executive at #Liferocks Consulting

I think the capability for deployment is not great when you get out of financials. That is, when you get to the edge products around the E-Business core, I think that needs improvement. For example, if you are in manufacturing and the core focus of your work is financial procurement and HR, I think E-Business is very good. When you get away from that focus and you get into the more specialized area of work, then EBS needs improvement. They are trying to fit everything into the cloud, but they are adopting pieces rather than adapting them to the cloud.  

One other improvement could be adopting more of the NetSuite total-business solution. I think that is a weakness that E-Business is really more like a module that connects things than a complete solution. I think that they should be looking at making it a total business solution.  

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Robin Saikat Chatterjee - PeerSpot reviewer
Head of Oracle Exadata Centre of Excellence at Tata Consultancy Services

One issue with the product is because it build on a lot of older technologies, there is a substantial technical debt in the system. For example, the use of Oracle forms which are a much older technology, and are basically a two-tier client server setup shoehorned into a three-tier architecture, it might create issues over a wide area network. It would be good if the EBS team enables multitenant fatures beyond the current single pdb cdb architecture allowing for pdb snap clones in the same oracle cdb database.

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Adil Fouari - PeerSpot reviewer
Manager / Oracle Applications Consultant at ASAM Conseil Inc

It is difficult to get answers from technical support right away.

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Senior Audit Officer at a energy/utilities company with 1,001-5,000 employees

The reporting needs to be improved. I think that there are times when you have to build too many custom reports in order to achieve what you want. This comes out of the fact that it is so flexible because if you don't go by the standard, in terms of the implementation you choose, then it means that you have to come up with a lot of reports. I have seen some of the reporting that they are now doing through Hyperion, which is very nice, but I don't know if it will solve the problem.

I have found that when somebody is not experienced with Oracle, it is difficult to use.

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Solution Delivery Manager Sr at a wholesaler/distributor with 10,001+ employees

Sometimes I have issues with the performance tuning. There is not much help there. There have been many times where I have had performance problems if there are high volume loads.

There is some lack of functionality, specific tools, and certain ways of doing business. The business process and Oracle capabilities occasionally fall short so we have to customize many, many, many things. The depth of functionality is not that great for some niche business processes, like distribution or warehouse management. Due to this, we have to go for an outside business product, a specialized product.

One major thing we found was there are no user interfaces for corrections. If we have a lot of integrations, then error handling and correction management are very manual and we had to build a lot of user interfaces to do that. They should allow a proper framework for integration building on the E-Business Suite. In the cloud, it may be better, however, a lot of it is left to clients to do customer development. Out-of-the-box integration supports are very limited, particularly transactions and error handling and re-submission, reporting, et cetera.

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Juan Anteo - PeerSpot reviewer
Business consultant at Condor Innovation

Oracle E-Business Suite is not great for small and medium-sized enterprises. Those clients are better suited for Oracle's NetSuite. 

It would be great to see Oracle E-Business Suite become less dependent on the SOA solution, which is an integration solution for Oracle platforms. 

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Thanh_Nguyen - PeerSpot reviewer
Implementation Consultant at IERP JSC

The user interface could be better. It's not good because they made their interface all in one, and my customers don't want to use it. I have to customize the interface and personalize it to hide some fields on the screen. It has lots of information on the screen, and the user can't easily navigate it. It's very difficult to use. 

I think that Oracle should have something like best practices. They need to provide some patches to simplify the interface based on the industry niche. Because now we see everything on the same screen, but the users don't need all that information. It's complicated to use for end-users, and we have to spend more time training them.

In the next release, I think they should implement most of the features in the mobile app. It should be better. Oracle didn't update their mobile application for a very long time. Connecting the mobile application is complicated.

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FazalRehman - PeerSpot reviewer
Senior Functional Architect (Oracle ERP) at Fauji Foundation

The solution could be improved especially for budgeting. We are using budgeting in GL, which is a basic budgeting module. We need enhanced budgeting and a few other parts. For example, we need supply chain. That's based on financial health. Currently, we are using financials, however, in financials, most of what we are missing is enhanced budgeting. I want an enhanced budgeting module.

The initial setup is complex.

I want built-in dashboards. 

I also would like more center reports or center reports like FSG. It's only available in GL and I want FSG in other modules as well.

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Mohammed Ghonaim - PeerSpot reviewer
Senior Oracle Application Consultants at a comms service provider with 10,001+ employees

There are some enhancements in the process itself that is needed in the application. In the cloud version, they covered some of these areas and requirements but the on-premise version has to catch up.

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Director Enterprise Applications and eBusiness at a retailer with 5,001-10,000 employees

Oracle has improved a lot because Oracle E-Business Suite is quite outdated.   Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system.

We had feedback from Oracle, however, it takes years to implement any new feature that is requested.

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Associate Director at a computer software company with 10,001+ employees

In the cloud version of Oracle E-Business Suite, I think most of the features are already there. We are working on Oracle EBS SaaS applications as well, a lot of the improvements have already been made in the new modules that Oracle. The on-premise version could improve.

In the future, Oracle E-Business Suite could improve by having a better UI. Competitors are providing much better interfaces.

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Oracle Application DBA at Social Insurance Organizaton

I believe they should improve their sales service. 

In terms of finance, they need to improve the interface. For example, there are issues with the gateway. GoldenGate should make significant progress in this area.

The business reporting tool, Oracle BI, and the Business intelligence tool do not meet our requirements, as a result, there are several things we need to do in that regard.

They should include database functionality. Also, backup and all of the features should be included with the Oracle. RMAN, in particular, should have more functions.

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Mustapha Eldiraoui - PeerSpot reviewer
Database Supervisor at Saudi Bin Ladin Group

We don't like Oracle EBS because it is very old. Nowadays, all the systems are on the cloud and web-based. With Oracle EBS, you need a huge setup before installing it. You need a lot of servers. There are a lot of problems and bugs in the system. We have to move from Oracle EBS to another system. In terms of improvements, it can have better training for end users and better support.

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CX Specialist at a government with 201-500 employees

They don't have built-in bank integrations, which would be very helpful. For API, I know Oracle has a big library of APIs, and you can extend it. But most important integrations are still missing. These are mainly for features to integrate with other systems and other market forces, like banks or civic parties.

For example, for the environment to work using E-Business Suite, which is not handling the budgeting in the power tool, we have to purchase Hyperion and integrate Hyperion with the E-Business Suite. If you want reporting, you can select a reporting tool or different reporting tools for business intelligence. For each case, it's painful to have multi-systems in place. Most companies prefer to have one system and it's costly.

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Mahdi Ajoudanian - PeerSpot reviewer
Product Manager at irisa

Our biggest problem with this solution is the user interface. We'd like to see a simpler, more user-friendly product, with a flexible process, like you get with Fusion or SAP S4HANA. Both those solutions have a better UI, whereas Oracle has older features and feels like an outdated product. We're looking to migrate to another product because of that and because Oracle is lacking AI features. 

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Head of Data Management Section at a energy/utilities company with 5,001-10,000 employees

They should charge lower support and licensing fees. Pricing is the biggest disadvantage of Oracle.

Releases are a different issue, first, they have to consider the initial support cost as well as the licensing cost. Furthermore, they should not force customers to use hybrid or private clouds.

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UsmanAli - PeerSpot reviewer
Assistant Manager at a manufacturing company with 51-200 employees

Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements. In the next release, I would like to see a more flexible way to implement the product - it should have a process-driven configuration and a common user language. I would also like them to add an auto-responding intelligence with a common database for errors so that the end-user can figure out where the problem is coming from.

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Ravi_S - PeerSpot reviewer
Head - Financial Reporting and Taxation at Sify Technologies

Earlier when our organization was small they chose Oracle because in the telecommunication industry everybody was using Oracle. Our company has grown to a size where our particularly billing phase has created some challenges and now we are looking at alternate solutions. There is not a billing engine or module that you can buy from Oracle that can be added to this EBS solution to fix our problem. They should add a billing module or engine to the solution.

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Deputy IT Manager at ICAPP (Americana Group)

It requires training before you can easily use this product, so it should be easier to use. It is of moderate difficulty; not very easy and not too hard, but training is needed.

The installation could be simplified.

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Zvika Ganz - PeerSpot reviewer
VP IT and Information Systems at a tech services company with 201-500 employees

The simplicity of the user experience needs to be improved tremendously.

The support and analytics features need to be improved.

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NDT - TECHNICIAN at a paper AND forest products with 1,001-5,000 employees

Oracle could improve the flash system integration. We are now focused on the cloud, so Oracle needs to use some cloud connect and exchange data and connect to various databases to access the data. With Oracle EBS there is no process, vertical manufacturing, vertical in the cloud. 

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head of ERP system department Director at a comms service provider with 1,001-5,000 employees

This system can't be improved.

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Isanka Attanayake - PeerSpot reviewer
Manager - Information Technology Infrastructure and Development Support at Royal Ceramics

The solution needs to be updated with modern technology as it currently runs on the Java platform, JRE, which quite running obsolete and requires you to need an NPAPI supported browser to run the tool

I would also like to see an interface that is supported on a tablet or phone.

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Software Engineer with 11-50 employees

There are some business-specific processes still not implemented. We need the IPC solution subcontractor management that is not available. We have to create the IPC solution but these types of extensions should be provided by Oracle and be included in this solution and the cloud version.

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Architect at Ernst & Young

E-Business Suite's user experience and interface could be improved. There are also some issues related to the cloud version, such as less powerful flexibility that prevents easy customization and integration. In the future, I would like E-Business Suite to include more self-service applications and no-code/low-code capabilities for users to create simple applications.

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Jurij Visnar - PeerSpot reviewer
IT Administrator at Unior d.d.

It would be nice to have more web services. For example, it would be easier to integrate our applications with EBS.

I would definitely like to see web services in purchasing. It has badly covered integration with APIs.

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IT Asset and Software Licensing Specialist at a consumer goods company with 10,001+ employees

The system alerts could be improved.

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Asuncion Espinosa - PeerSpot reviewer
Lider practica Oracle at Softtek

Oracle E-Business Suite's stability could be improved as they have a lot of bugs that need to be fixed. Their integration and data cleaning could also be better. Oracle is focusing too much on Oracle Cloud, and E-Business Suite is missing out on new features.

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Buyer's Guide
Oracle E-Business Suite
July 2022
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
622,063 professionals have used our research since 2012.