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Deephak SS - PeerSpot reviewer
Consultant at a tech vendor with 501-1,000 employees
Real User
User-friendly and easy to set up but issues with firewall
Pros and Cons
  • "Workforce Identity's best features include its user-friendliness and easy setup."
  • "In some setup cases, there are issues with attributes not going in properly."

What is our primary use case?

I mainly use Workforce Identity to give users access to applications.

What is most valuable?

Workforce Identity's best features include its user-friendliness and easy setup.

What needs improvement?

In some setup cases, there are issues with attributes not going in properly. We've also had some problems with the firewall causing the data center to slow down.

For how long have I used the solution?

I've been using Workforce Identity for about a year and five months.

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What do I think about the stability of the solution?

Workforce Identity is stable.

What do I think about the scalability of the solution?

Workforce Identity is scalable.

Which solution did I use previously and why did I switch?

I previously worked with One Identity Manager and IBM Identity Manager.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

Workforce Identity is well-priced.

What other advice do I have?

I'd advise anybody thinking of implementing Workforce Identity to be careful with their setup roadmap. I would give Workforce Identity a rating of seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1378911 - PeerSpot reviewer
Security Solutions Engineer at a tech services company with 1-10 employees
Reseller
Top 20
Enhancing secure access with single sign-on and multi-factor authentication
Pros and Cons
  • "The most valuable functions are Single Sign-On (SSO) and Multi-Factor Authentication (MFA)."
  • "Okta could improve by making their learning materials more user-friendly."

What is our primary use case?

As an Okta Identity engineer, I implement Okta for different clients such as banks, telecoms, and insurance companies. These companies need an IAM solution to manage their employees securely and provide them with access to the right applications. Okta is used to automate provisioning and support any errors encountered during and after deployment. 

Companies use Okta Workforce Identity to manage their employees' secure access to applications and to minimize the effort required by IT teams to manage identities. The solution helps organizations allow their employees to log into their applications without re-entering credentials and securely access their applications via MFA.

What is most valuable?

The most valuable functions are Single Sign-On (SSO) and Multi-Factor Authentication (MFA). These two modules serve as dual components, essential for securing application access for employees.

What needs improvement?

Okta could improve by making their learning materials more user-friendly. They could also enhance the flexibility of their MFA feature, allowing clients to implement preferred MFA methods without restrictions.

For how long have I used the solution?

I've been handling Okta Workforce Identity for five years now.

What do I think about the stability of the solution?

There might be occasional glitches or bugs that need improvement, so I would rate its stability as eight out of ten.

What do I think about the scalability of the solution?

Okta scores a nine out of ten for scalability.

How are customer service and support?

Okta support is efficient, actively responding on time. They deserve a rating of eight out of ten for their technical support.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I handle CyberArk IAM solutions alongside Okta. I find Okta to be more user-friendly and flexible than CyberArk, especially regarding MFA and SSO features.

How was the initial setup?

The setup process for Okta is relatively straightforward and not overly complex.

What's my experience with pricing, setup cost, and licensing?

Okta is one of the more expensive IAM solutions, and I would rate it an eight regarding cost.

Which other solutions did I evaluate?

The main competitor to Okta Workforce Identity is CyberArk Identity.

What other advice do I have?

I would recommend Okta Workforce Identity to other users.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Buyer's Guide
Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.