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reviewer2049852 - PeerSpot reviewer
ISG Providers Lens Research Lead Analyst at a tech services company with 1,001-5,000 employees
Real User
Easy to use with a good interface and is easy to expand
Pros and Cons
  • "They have good push authentications."
  • "In my country, there's a lot of stealing of mobile phones, and mobile phones are the authentication device through the Okta application. If someone should steal my mobile phone, which is very common in my country, he or she might have access to my company account. That's my concern."

What is our primary use case?

It is the authenticator for secure logins. We use it to log into companies' applications with a double security level. 

It is to prove that I am an employee authorized to use certain applications.

How has it helped my organization?

Our repository of data and our work are all based on Microsoft Teams now since we are a global organization with people spread literally across the globe. Employees have access to these documents all over the world, so the company needs to have a high level of security and privacy to access these documents. Okta is an important tool for controlling this access.

What is most valuable?

I find it very useful and very easy to use.

They have good push authentications. This is when I get into my company's internet and they ask me for a code that is provided by Okta. I don't need to write the code, I just need to click the "push" button and my mobile phone is asking, "Someone is trying to connect to your account, do you authorize them?" I just click yes, and automatically it recognizes that that login is authenticated. 

In terms of the user interface, it's fine. It's very good. I don't see any improvement needed in the user interface.

It's stable.

The solution can scale. 

What needs improvement?

My concern is that I live in an emerging country. In my country, there's a lot of stealing of mobile phones, and mobile phones are the authentication device through the Okta application. If someone should steal my mobile phone, which is very common in my country, he or she might have access to my company account. That's my concern. I don't know if there's another way of doing the authentification. Maybe if you can have a dedicated device for using Okta, it might be better, or if there were other options for authentication.

I would like to have a version of this software for personal use, for my personal accounts. 

Buyer's Guide
Okta Workforce Identity
May 2025
Learn what your peers think about Okta Workforce Identity. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

For how long have I used the solution?

I've been using the solution for two and a half years now.

What do I think about the stability of the solution?

The solution can scale. 

I'd rate its ability to expand eight out of ten.

What do I think about the scalability of the solution?

Everyone is using the solution in our company right now. That's roughly 3,000 people. 

How are customer service and support?

I've never directly dealt with technical support.

Which solution did I use previously and why did I switch?

I'm not sure if any other solution was used previously. When I joined the company in 2020, I start using Okta, and I don't know if they had any previous applications.

How was the initial setup?

The initial setup is intermediate. A security solution is not supposed to be easy to apply. It's supposed to be somewhat bureaucratic. That said, the setup itself leans towards being straightforward. We didn't have any issues with the setup.

I'd rate the ease of implementation at a seven or eight out of ten. 

I'm not sure about maintenance requirements, however, our company has a limited IT team of about three or four people, and therefore it's likely not too maintenance-heavy.

What was our ROI?

It has been a very stable product. It's reliable. There are no bugs or glitches. It doesn't crash or freeze. 

I'd rate the stability eight out of ten. 

What's my experience with pricing, setup cost, and licensing?

I don't have any visibility on the pricing. It was negotiated by my company. I'm not sure how much they pay.

What other advice do I have?

I'm a customer and end-user.

This solution is a direct competitor to Google Authenticator or Microsoft Authenticator. I use Okta. My company adopted Okta as a security platform.

It updates automatically, and therefore, we always use the latest version of the solution. 

Generally speaking, it is a good tool, and I would recommend it to others. 

I'd rate it eight out of ten overall. My main concern is security should a device get stolen.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1378911 - PeerSpot reviewer
Security Solutions Engineer at a tech services company with 1-10 employees
Reseller
Top 20
Plenty of capabilities, reliable, and beneficial single sign-on
Pros and Cons
  • "The most valuable feature in Okta Workforce Identity is the single sign-on, universal directory, and lifecycle management."
  • "Okta Workforce Identity could improve the support system, they are too slow."

What is our primary use case?

We are using Okta Workforce Identity for our clients to be able to plug into the applications without entering the credentials. We are using a single sign-on for our services.

What is most valuable?

The most valuable feature in Okta Workforce Identity is the single sign-on,  universal directory, and lifecycle management.

For how long have I used the solution?

I have been using Okta Workforce Identity for approximately three years.

What do I think about the stability of the solution?

Okta Workforce Identity is stable.

What do I think about the scalability of the solution?

The scalability of Okta Workforce Identity is good when accessing all our applications.

We have approximately 500 users using this solution in my organization. The IT department is mostly using the solution.

How are customer service and support?

Okta Workforce Identity could improve the support system, they are too slow.

Which solution did I use previously and why did I switch?

We have not used other solutions.

How was the initial setup?

The initial setup of Okta Workforce Identity was straightforward. The deployment took us approximately one and a half months. This included many different applications and services.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is good.

What other advice do I have?

I would advise others to explore Okta Workforce Identity well before using it. It has a lot of capabilities.

I rate Okta Workforce Identity a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Okta Workforce Identity
May 2025
Learn what your peers think about Okta Workforce Identity. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Roberto Croce - PeerSpot reviewer
Senior Architect for IAM Solutions at vantea
Real User
Automation solution that offers good performance, fast integration and is very responsive
Pros and Cons
  • "The provisioning functionality has been the most valuable. This solution has good performance, fast integration and is very responsive."
  • "This user integration with the Okta integration network could be simplified."

What is most valuable?

The provisioning functionality has been the most valuable. This solution has good performance, fast integration and is very responsive. 

What needs improvement?

This user integration with the Okta integration network could be simplified.

For how long have I used the solution?

I have used this solution for one year. 

What do I think about the stability of the solution?

This is a stable solution. 

How are customer service and support?

The customer service and support is fast and effective. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1737243 - PeerSpot reviewer
Sector Manager at a tech services company with 201-500 employees
Reseller
Allows for smooth administration
Pros and Cons
  • "We find the solution to be reliable for our customers and it is nice that it is cloud-based and can be accessed from anywhere."
  • "The solution should have greater on-premises availability, not just cloud and more package customization in its processing."

What is most valuable?

We find the solution to be reliable for our customers and it is nice that it is cloud-based and can be accessed from anywhere. It allows for smooth administration. The dashboard is so simple and the solution can be integrated with other vendors, even Cisco. This is why we have chosen to be resellers of the product. 

What needs improvement?

I do not see much room for improvement. I have not encountered any issues with the solution, though it may be worth checking this with the technical team involved in its implementation. 

This said, it is scalable for midsize companies and infrastructure but, owing to the regulations we have in place in Egypt, not every enterprise-sized company. This means the solution did not comply with everything in the financial sector, such as with our central bank. As such, one who is working in the financial sector must resort to another solution or, at the least, another one in addition to Okta Workforce Identity. 

The solution should have greater on-premises availability, not just cloud and more package customization in its processing. 

For how long have I used the solution?

I have been using Okta Workforce Identity for six or seven months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable for midsize companies and infrastructure. 

How are customer service and support?

While I can't speak on behalf of my colleagues, I have not made use of technical support. 

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable.

What other advice do I have?

While I don't have specific advice for those looking to implement the solution, I feel a visit is warranted for one who needs a cloud solution for SSO and identity management. 

I rate the solution as a seven to eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1413921 - PeerSpot reviewer
Sales Executive at a tech services company with 51-200 employees
Real User
Stable, with good scalability and very little maintenance
Pros and Cons
  • "The product requires very little maintenance."
  • "The initial setup can be complex at first."

What is our primary use case?

Okta essentially helps us to onboard employees. We do have difficulty onboarding specific employees, as we're a growing company. Okta helps us provision the software as a service applications that we have in our company for the new hires. We do about 5% software as a service application. Once they join the company, it's a simpler process and a quick onboarding process for them.

How has it helped my organization?

The solution helps speed up and simplify the onboarding process for new hires.

What is most valuable?

The onboarding is the solution's most valuable aspect. It helps us save time in terms of creating a password for each of the SaaS applications versus Okta, where you have this one single pane of glass to see who has what application or who needs which application. It also alerts us to if we should provide that application to this person from that department.

They've improved their user interface, which is much better than previous versions.

The solution is very stable.

The product requires very little maintenance. 

The pricing is fair.

The scalability is quite good.

What needs improvement?

The solution needs to improve its own marketing. It's a great solution, however, most people don't know what it does. It should be first in line for onboarding employees. 

The solution should continue to work to improve its interface and make it more user-friendly.

The initial setup can be complex at first.

For how long have I used the solution?

I've been using the solution for a year and a half or so. It hasn't been that long.

What do I think about the stability of the solution?

The solution is extremely stable. there are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution scales well. It does so very quickly.

We have ten to 16 people on the solution so far.

How are customer service and technical support?

I've never been in touch with technical support. We are pretty well-versed enough to support ourselves. We do not require their services.

How was the initial setup?

The initial setup, for new users, is a bit difficult. It does get easier with time and practice, however. It's complex in that when you jump into the dashboard and you look at the screen, it's either a mish-mash of information, or, it starts off with a single sign-on, and then you have to look at the other components. They force you to look for the other components within menus. Everything is hidden. It's not clearly defined when you open the dashboard. That's one of the hurdles that we've had when setting everything up. It's just not intuitive and not clear where all the elements are in the menus.

As a SaaS solution, the product does not require very much maintenance at all. Any maintenance is more around governance and administration.

What about the implementation team?

We are an integrator. We help our clients implement the solution.

What's my experience with pricing, setup cost, and licensing?

The solution is designed to be a software as a service, or SaaS. The pricing comes at a moderate cost. It's not the most expensive option on the market.

Their prices are publicly listed on the website. Any additional fees would definitely come into play if you need professional services from Okta themselves.

What other advice do I have?

We're integrators.

The solution is chopped up into modules. You'll sign on to the multifactor authentication and life cycle management components.

We're pretty satisfied with the product. It may be daunting at first, however, once you get the hang of it, it gets easier.

I'd rate the solution at a ten out of ten. It's checked all the boxes for our organization.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
it_user1551708 - PeerSpot reviewer
Responsable Avant-vente at a computer software company with 1,001-5,000 employees
Real User
Useful multi-factor authentication, scalable, stable, and easy to install
Pros and Cons
  • "The most valuable features depend on a customer's needs. Our customers generally find multi-factor authentication very useful."
  • "The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level. Its licensing and pricing can also be improved."

What is our primary use case?

Our customers use it for multi-factor authentication, lifecycle, and workflow.

What is most valuable?

The most valuable features depend on a customer's needs. Our customers generally find multi-factor authentication very useful.

What needs improvement?

The lifecycle management part can be improved. It should also have identity governance and the ability to choose a specific factor authentication at the application level.

Its licensing and pricing can also be improved.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We scaled it for some customers. There were no problems.

How are customer service and technical support?

We are only using professional services at the moment.

How was the initial setup?

It was easy.

What's my experience with pricing, setup cost, and licensing?

It has a yearly subscription. As compared to its competitors, it is quite expensive. It also has a complex licensing model.

What other advice do I have?

I would recommend this solution to others. I would advise others to be aware of the complexity of the license. They should make sure that they have all the features that they want.

I would rate Okta Workforce Identity an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Information Security Manager at a tech services company with 51-200 employees
Reseller
An easy setup with easy management capabilities and a full set of features
Pros and Cons
  • "The initial setup is easy."
  • "The pricing could be improved."

What is our primary use case?

The primarily use of the solution has been for education and to support our Federation identification as well. We also use it for a Google IDM, in that you use it to segregate our Google DCB environment and provide for our engineers.

What is most valuable?

Overall, the solution works perfectly.

We especially appreciate that it's very easy to manage. For me, as a manager, it brings a lot of value for us and makes our clients very happy.

The initial setup is easy.

The solution really does have all of the features we need.

What needs improvement?

The pricing could be improved. Right now, it's a bit expensive. They should work to make it more affordable.

In general, the solution isn't really missing any features. It's rather complete. I can't recall anything that would need to be added into future updates.

For how long have I used the solution?

I've been dealing with the solution for about a year and a half or something like that. It hasn't been too long.

What do I think about the stability of the solution?

The stability has been perfect. There are no bugs or glitches. It doesn't crash or freeze. It's performance is reliable. We're quite satisfied.

What do I think about the scalability of the solution?

Being a cloud product, and like other cloud products, the solution can scale quite well. If a company needs to expand it, it can do so with ease. It's very accommodating.

Currently, we have more than 130 users on the solution.

How are customer service and technical support?

I can't speak to the quality of technical support. I've never used them. I couldn't say if they are knowledgeable or responsive. I have no personal experience in the matter.

How was the initial setup?

The initial implementation is not overly complex. It's easy. It's rather straightforward. A company shouldn't have any issues with the setup process.

The deployment is pretty quick. We had everything set up within a week or so. It's not a long, drawn-out process by any means.

What's my experience with pricing, setup cost, and licensing?

The pricing is a bit costly. It could be lower.

What other advice do I have?

We're resellers. We have a business relationship with the organization.

I'm not sure which version of the solution I'm currently using right now.

This, overall, is a very good solution. It can solve a lot of problems related to compliance regulations. We looked at this kind of solution as we don't have a PCI. It works well for us.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Managing Director at FOX DATA
Reseller
A simple and perfect solution that has good integration with various platforms and 99.9% uptime
Pros and Cons
  • "Its simplicity and its integration with various vendor-agnostic platforms are the most valuable features."
  • "It can have more API integrations."

What is our primary use case?

We are an authorised reseller partner

What is most valuable?

Its simplicity and integration with various vendor-agnostic platforms are the most valuable features. 

What needs improvement?

API Securities Solution

For how long have I used the solution?

I have been engaged with Okta for more than 2 years, have seen the latest version.

What do I think about the stability of the solution?

It is highly stable. They claim 99.9% uptime. We never came accross downtime and performance issues

What do I think about the scalability of the solution?

Okta is not only a single sign-on platform but also Life cycle management, the core of the Identity Management platform. Okta access gateway can publish on-premise legacy applications to the cloud. 

How are customer service and technical support?

They are very good. The Okta system engineers involved in presales engagement have sound knowledge on Okta platforms and IAM in general. What I have noticed personally is that Okta provides them with extensive training before assigning them to the Job. It helps them in understanding the technology well before starting with the job.

How was the initial setup?

Its initial setup is straight forward. Okta tenant creation can be done quickly. Adding users and applications to the okta platform has customer dependabilities. Integration and going live with O365 also takes a little bit more time than other apps because of internal rollout and user training. It is not an Okta problem but needs customer Microsoft teams active involvement 

What about the implementation team?

Okta Service Partner

What other advice do I have?

I would recommend a phase-wise approach and not doing everything in one step. You can start with the basics of single sign-on and MFA and then proceed to life cycle management. I would also recommend starting with the lest critical applications and then add critical ones to the SSO platform. It is a journey, and we need to start small and slowly migrate it. Adaptive MFA provides proactive defence against login and credential abuse.

I would rate Okta Workforce Identity a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Okta Workforce Identity Report and get advice and tips from experienced pros sharing their opinions.