Nexthink Reviews

We use the solution for compliance and experience scoring.

The experience centre is one of the most valuable features; the other is the benchmarking. It gives you an easy way to use it. I have some one-page overviews; you can drill down the effect per element. You can use it to start improving your services.

It assists in making decisions regarding device replacements for non-compliant or malfunctioning devices that cannot support Windows 11. Additionally, it helps configure startup sequences to enhance efficiency during working hours.

Nexthink has evolved from its previous versions, shifting its focus towards security. While they do not position themselves solely as a security tool, they offer valuable information. It's beneficial that they continue providing discount information as they have before without introducing additional vulnerabilities. Nexthink's strength lies in providing a comprehensive overview, including application vulnerability assessments.

Nexthink is actively developing artificial intelligence capabilities.

I have been using Nexthink as a service provider for ten years. We are using the infinity version of the solution.

I rate the solution’s stability a ten out of ten.

We have a large service centre working with Nexthink for different-cost customers. We have about ten customers using this solution.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

The initial setup is easy and takes a week to complete.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

The product has a fixed monthly price and service cost, which varies based on the features.

I rate the product’s pricing a six out of ten, where one is cheap, and ten is expensive.

If you want to integrate with ServiceNow, for instance, it'll be more work.

Nexthink can support home use and promote its advantages, even on local networks. This enables us to gain insights into Wi-Fi or home network setups, allowing us to assist phone users in improving their setups.

I recommend the solution as it enables using Nexthink across various services, preventing the concentration of knowledge in one person or small team. This spreads the benefits of Nexthink throughout the entire company.

Overall, I rate the solution a nine out of ten.

I use Nexthink to monitor application crashes of processes or how the device works in our environment. We monitor more than 1,00,000 devices in our company with Nexthink. Our company also creates campaigns and helps create campaigns for some end users of Nexthink. If sometimes a user runs low on space, in our company, we send an automated notification with the help of the tool asking them to delete some files from their device, along with the ability to send some scripts as well. In our company, we can use Nexthink to monitor the performance of applications and send some PowerShell scripts to check whether the services are running. You can perform an investigation if sometimes something is not working fine. Without taking remote access, you can capture all the logs from a particular application in the back-end to see how it behaves and what applications. Sometimes, you can see what is wrong or enhanced with the solution's taskbar before collecting all the data from this tool.

Nexthink saves a lot of time for the technicians who work on the troubleshooting side since you don't have to wait for someone to connect remotely to help you troubleshoot the issues in several devices, as it will give you an overview if you want to check devices to see what is happening with them. You will get an overview of all the devices you want on the same screen and show you what is happening while also allowing you to export the details in an Excel file, which you can use to compare and check if some application is working on a particular system or not. If an application is not working on a particular system, you can find out why it is not working by grabbing the logs and checking the process, which can save a lot of your time. If I were to create a matrix to explain how the solution saves time, I would rate it an eight out of ten, meaning that the solution's ability to help save time is 80 percent.

Nexthink is just a monitoring tool. In our company, we can't deploy anything from Nexthink the way we can deploy from any other endpoint solutions. It is not possible to create any dashboard in Nexthink, but you can create your dashboard in Splunk. I am unsure whether Nexthink is a monitoring tool with built-in features since we don't have access to many of its features in our organization. If the solution sends alerts through the dashboard or automated emails, especially when things are not working fine, it can be a great improvement and add to the solution's features. Some other tool sends automated emails if things are not working fine in Nexthink. One should be able to schedule monitoring in Nexthink. The aforementioned areas can be considered for improvement in the product.

I have been using Nexthink for more than two years.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution a nine out of ten.

I have never contacted the solution's technical support.

BigFix was one of the solutions that I worked with in the past.

The solution is deployed on the cloud. Earlier, we had the solution on an on-premises server, but right now, we have it on a private cloud from Azure in our company.

There is a different team consisting of seven to eight people, a mix of engineers and administrators in my company, who maintain and upgrade the application.

I recommend the solution to those planning to use it. Nexthink provides its users with a very good point of overview and presentation.

There are many benefits of Nexthink since it allows a person to check in seconds which applications are running or if there are any crashes, thereby giving a good overview to the user that can be helpful during troubleshooting. Instead of connecting to a tool remotely, from Nexthink itself, you can see what works fine.

I rate the overall solution a nine out of ten.

It's useful in getting all the end-user device information in one console. In Nexthink, you receive everything in one single console.

We would like better connectivity with SCCM for on-premises infrastructure and autopilot for cloud deployment. That connectivity should be built inside Nexthink. This will allow us to have all information required in our console. This option may already exist, but it is not configured in our environment.

We have been using this solution for about three years.

It is a very stable product with regular security and feature updates. It is the best-in-class solution at the moment.

It is easy to scale up and down based on our licensing agreement. Globally, we have about 15,000 users. But in Ukraine, we have about 1,500 users.

The technical support is best-in-class because we have 24-7 hour support, and they are responsive and helpful. I rate the technical support a ten out of ten.

The initial setup was a bit complex regarding a complete understanding of the product. So we deployed it using our partner who supported us. A consultant supported us during the project initiation and initial assessment.

Choosing, adding and removing features made the setup more complex because when you get more details about the solution, you analyze all functionality features.

I cannot provide any company details on pricing, but on average, Nexthink costs approximately 700 euros for 500 users per month, so about 1.50 euros per user per month.

It's a competitive price because it's a well-known industry standard that has proven reliable. All end users expect a lower price. If we purchase a big bulk of licenses, I rate the pricing an eight out of ten, with one being expensive and five being competitively priced. It's costly for small organizations but reliable for both medium and large organizations.

I rate this solution an eight out of ten.

This solution is for end users. If the end user is using a laptop and they face any issues on a daily basis such as their browser not working or Outlook running out of memory, this solution helps with the upgrading of capabilities. It has AI capabilities that automatically detect problems before the end user becomes aware of them. 

This product is suitable for small, medium and large companies because the way it is designed.

The auto building capability has been most valuable. It keeps on checking the system in terms of various factors like battery, memory usage and application usage. If it picks up any kind of challenges by using deployed script, it provides notification to the end user stating that there was an issue and that it has been fixed. 

There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions. They are working on workarounds and finding a solution to address those issues.

We have been using this solution for one year. 

It is pretty much stable in Windows environments.

This is a scalable solution. 

The initial setup is straightforward. The way it is designed only requires us to carry out certain due diligence in a customers' environment, fix certain parameters, make the environment ready and then go ahead with the deployment. If I compare this particular tool with others it is very simple. It takes four to six weeks for the deployment to be completed. I would rate the setup process a four out of five. 

It requires very minimal maintenance, unless the original equipment manufacturer release some kind of update which requires manual intervention. However, to be on the safer side, we have deployed a couple of resources to take care of those things and of the customer communication.

I like the product, features and the support we are getting from the original equipment manufacturer, OEM. That is great, if I compare with the other products that I have seen. The turnaround time is much shorter. If I'm working on an issue today, within a couple of hours, I can expect a response from them. 

There are certain layers when it comes to pricing. The product has three layers and these layers are associated with certain sources. For example, the top layer have the premium services and the bottom layer has the basic services. Based on the customer's requirement, we procure licenses mapped to one of these layers. 

In terms of cost, I would rate them an eight out of ten.

I would recommend carrying out due diligence in the environment where they're going to deploy the solution. This will provide them with key information about the product suitability. 

I would rate this solution an eight out of ten.

My main use case for Nexthink is access remote control. I use Nexthink for remote control in my day-to-day work by searching about the user ID, finding their desktop, and sending the request to remote their access.

Nexthink has impacted my organization very positively. It is faster to deal with tickets.

The best features Nexthink offers are archiving and fixing issues through remote control. The archiving feature helps because it has fixed the issue remotely.

Nexthink can be improved by offering more solutions. Everything appears to be there regarding the needed improvements.

I have been using Nexthink for around one year.

Nexthink is stable.

Nexthink's scalability is good.

The customer support is very good.

Negative

I did not previously use a different solution.

Before choosing Nexthink, I did not evaluate other options.

My advice for others looking into using Nexthink is that they should use it to make their work faster. Nexthink saves a lot of time. I would rate this product a 9 out of 10.

In any complex Enterprise environment, it is very challenging to manage endpoints or discover the root cause of many issues especially the cases of slowness of an app or web page or problems at the booting of a PC.

Not only discovering, but also, you can take actions automatically & remotely, it means discover the problem, solve it proactively without user's info.

In addition of very unique real time views of all devices in a helicopter view. 

improved the endusers experience.

Reduced the number of Service desk tickets

Improved employees productivity

Discovering the annoying users' issues like disk space, booting time, slow performance,...etc.

You can solve all the above remotely, automatically and silently.

The tool should review & improve its pricing and performance. 

It also has to improve the patch management tasks and controls.

Must review the security feature and benefits

I have been working with the solution for more than 15 years. 

I would rate the solution's stability a nine out of ten. 

I would rate the tool's scalability an eight out of ten. 

The product's support is not responsive and flexible. It takes time and depends on your support program. 

Positive

Different manual and limited tools.

The tool's setup is straightforward. The tool's deployment got completed in a couple of weeks. 

Highly skilled vendor team experts

I have seen ROI with the tool's use. 

I would rate the tool's pricing a nine out of ten. The tool's pricing model is pay-as-you-use. 

Different Microsoft tools but could not fulfil the proper enterprise desktop management.

I would rate the product an eight out of ten. We have enterprise clients for the tool. The solution is recommended for enterprises and not for small-scale customers. 

We use the product to analyze systems and devices through the console, identify issues affecting the environment, and provide proactive support to prevent these problems. It helps us investigate and analyze frequent VSODs, memory utilization, and CPU usage.

The platform offers significant benefits by reducing the need for manual troubleshooting through its proactive insights and analysis. This helps resolve issues more efficiently and decreases IT effort.

The solution's most valuable features are its cloud capabilities, particularly the dashboards and metrics. These features offer user satisfaction details and application scores, crucial for understanding user issues and providing appropriate support.

There could be a streamlined NQL and SQL query functionality, as it can be complex. An easier way to modify queries would be beneficial for the product.

I have been working with Nexthink for four years.

I rate the product stability a nine or ten. 

I am currently handling Nexthink for seven clients. These clients are from enterprise-level companies. I rate the scalability a nine out of ten. 

The technical support team is very responsive, providing quick assistance and effective follow-up on support tickets.

The initial setup is complex due to the need to log in to multiple engines. However, with Infiniti on the cloud, we can view all systems in one go, greatly enhancing efficiency.

I would recommend Nexthink for its monitoring and proactive support capabilities. I rate it a ten out of ten. 

We offer this solution as part of our service from Atos. It is part of our digital workplace offering and is bundled with other digital workplace solutions. Nexthink is primarily used to target customers who want to get the performance of their device's endpoint. It can be applications, laptops, desktops, and software assessments.

It helps us provide more business to service providers and improve user experience.

The most valuable feature is the application experience because it monitors SaaS web-based applications.

Their release management processes could be improved to release the updates in a more confined and process-oriented way.

For future releases, it would be good to have a more controlled way to access their cloud environment rather than depend on logs gathered from the company. They should have read-only access to their admin environment to get certain logs.

We have been using Nexthink for ten years. We are working with the SaaS version, on-premises and on cloud, but it will be mostly SaaS in the future. We are using the latest version.

It is a reliable solution. Performance-wise, Nexthink is very good, and with each version, it is improved and stable.

It is a scalable solution, and the cloud version is easy to scale.

The technical support is good. We have a director for professional support with Nexthink.

The initial setup was complex because there were issues with the infrastructure, and we had to build it. We needed about 20% help from the vendor for deployment, and it took us two months to complete the deployment.

There are application owners who manage the maintenance, such as updates or performance issues. We have about 50 people using Nexthink.

The return on investment is great.

Direct cost varies between $10 to $30, and MSP prices are different. There can be additional costs with additional modules, but that varies depending on how the contract is signed.

I rate this solution a ten out of ten. Compared to other solutions, CIS Track is more traditional, and Nexthink is more modern and well marketed.