Nexthink Reviews

We are using Nexthink for proactive monitoring of the performance of services on our endpoints. We are using the on-premise version but we will be moving to the cloud in the near future.

Nexthink has helped out organizations by reducing the number of level one incidents. That is the most beneficial outcome that we have experienced because we have been more proactive. Whereas before, the user was contacting the help desk. With the new proactive approach, our team is contacting the user and solving the issues instead of them contacting us. We are identifying the major issues before they happen. Proactiveness is the code of the solution.

All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.

The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.

I have been using Nexthink for approximately five years.

Nexthink is stable. However, they keep releasing the new version every month or maybe twice a month. That is a problem. There should be at some period in which the updates or the upgrade fix the environment enough for it to become stable. For example, we upgraded from one version previously, and then everything is fine. Then you wait another 20 days and then you have to upgrade everything all again. You need to upgrade your server and the client to maintain compatibility and similarity between clients and server. The number of upgrades and updates should be reduced. These small updates should not be as frequent. They should package all the features and then release the big upgrade after five or six months after receiving feedback. They should fix all the major issues and release a stable version rather than releasing a small update and asking us to upgrade every now and then. It is frustrating.

Nexthink is scalable but the problem is finding the information to do it is a challenge. The information is not readily available. If you want to do the scalability on your own, you cannot do it. You do not have the necessary information. You will need to reach out to the vendor and they will do it for you. They are controlling all of the information preventing people from learning on their own.

We have a client where this solution has been deployed that has more than 50,000 users. If I calculated all our client's users together the number would probably be close to 1 million.

We have plans to increase the usage of this solution based upon the number of business use cases that we have.

The technical support is satisfactory but the first level of support needs improvement. They do not have a lot of knowledge and are forwarding the requests to someone else.

The installation is straightforward and not that complex. The whole infrastructure deployment would take two to three hours with two people.

The Nexthink environment is maintained by the administrator team.

I would recommend the cloud platform. The on-premise solution we are using will be phased out at some point.

I rate Nexthink a seven out of ten.

This solution allows us to provide quality support to our end users.

I like everything about this product.

The next release could use some improvement in the tools that are provided.

I have been using this solution for the past five months.

This is a stable solution, I am happy to be working with it.

Scalability is huge with this solution.

I would recommend this tool to anyone considering getting it. This tool will work within your environment to help reduce the number of incidents and problems within the environment.

I would rate this solution a ten out of ten.

We have Nexthink for end-user devices. Nexthink is a client that monitors end-user devices for what's happening with them.

We are using its latest version. This is a subscription-based solution, and we upgrade it all the time.

It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.

They can improve the Nexthink action module.

We've had Nexthink for at least three years, if not more.

It is a very stable and mature solution.

It is installed on all machines in the organization, but its number of users is very limited. Its users are basically admins. So, it is installed on every machine in the organization, but it is used by the IT. The end-user compute support team uses Nexthink mainly to manage end-users and communicate with their machines.

 I'm not aware of whether there was something similar to this.

It is not a difficult thing to set up Nexthink. There is nothing complicated about it.

It is a very good solution. We're satisfied with Nexthink. You just need to try it out. It works well. It has a couple of competitors, and you should just see which one suits you more.

I would rate it an eight out of ten.

• Security and compliancy management 
• Global CA 5000 workstations in 30 countries with multiple IT organizations.

• Preventive maintenance of end user devices. 
• Number of service incidents dropped by more than 20%.

Repository of events. Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.

• Go into IoT (mostly Linux based). 
• At this moment, it is only Windows and mobile (Android and iOS).
• It lacks support for IoT and most network equipment.