Nexthink Reviews

We use this solution to carry out issue detection on user devices, before they are raised by the user, or become a bigger issue.

The ability this product gives to be more proactive with issue resolution has improved our users experience.

With this solution we are able to link issues to automatic actions that will solve the problem.

We are also able to link the actions to campaigns, which will message the users and link the actions to an FAQ. This can then be reported in a dashboard. All of this is done automatically so there is no manual intervention needed.

One other good thing about this platform, is that changes and improvements are made regularly, so it evolves continuously.

We would like to see the reporting in this solution improved. At present there are gaps in the data it reports.

There is no function to schedule actions to carry out larger fixes, or send campaign messages in the product, which would be useful to have.

We would also like the ability to monitor windows services, such as Teams calls.

We have been using this solution for nearly three years.

We have found this solution to be pretty reliable, in our experience.

This solution is very easy to scale up, whether adding devices or users.

The technical support for this product is very good. They reply quickly and are very helpful.

The initial setup of this solution is pretty straightforward. It's just an agent, an executable or MSI, and was very easy to configure for our administrator.

The hierarchy of the platform is the only thing that has to be configured during implementation, so the only required two people. The full process, from start to deployment, took one week.

The ability to be more proactive with issue resolution has reduced our maintenance costs and increased the life expectancy of our devices. This has also improved the overall performance of the system, which has improved the user experience.

The fact that everything runs automatically, also means that the cost of manually monitoring the network is reduced.

We recommend that organizations use the information that is presented from this solution, and learn from it's data on where issues are regularly occurring.

I would rate this solution a nine out of ten.

We have Nexthink for end-user devices. Nexthink is a client that monitors end-user devices for what's happening with them.

We are using its latest version. This is a subscription-based solution, and we upgrade it all the time.

It is useful for managing end-user devices. The insights and the data that you get from end-user devices are most valuable.

They can improve the Nexthink action module.

We've had Nexthink for at least three years, if not more.

It is a very stable and mature solution.

It is installed on all machines in the organization, but its number of users is very limited. Its users are basically admins. So, it is installed on every machine in the organization, but it is used by the IT. The end-user compute support team uses Nexthink mainly to manage end-users and communicate with their machines.

 I'm not aware of whether there was something similar to this.

It is not a difficult thing to set up Nexthink. There is nothing complicated about it.

It is a very good solution. We're satisfied with Nexthink. You just need to try it out. It works well. It has a couple of competitors, and you should just see which one suits you more.

I would rate it an eight out of ten.

We are using Nexthink for proactive monitoring of the performance of services on our endpoints. We are using the on-premise version but we will be moving to the cloud in the near future.

Nexthink has helped out organizations by reducing the number of level one incidents. That is the most beneficial outcome that we have experienced because we have been more proactive. Whereas before, the user was contacting the help desk. With the new proactive approach, our team is contacting the user and solving the issues instead of them contacting us. We are identifying the major issues before they happen. Proactiveness is the code of the solution.

All the features of Nexthink are really useful when it comes to providing visibility into the endpoints and the services that we are monitoring, but the most interesting and useful features are the campaign and remote actions.

The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information.

I have been using Nexthink for approximately five years.

Nexthink is stable. However, they keep releasing the new version every month or maybe twice a month. That is a problem. There should be at some period in which the updates or the upgrade fix the environment enough for it to become stable. For example, we upgraded from one version previously, and then everything is fine. Then you wait another 20 days and then you have to upgrade everything all again. You need to upgrade your server and the client to maintain compatibility and similarity between clients and server. The number of upgrades and updates should be reduced. These small updates should not be as frequent. They should package all the features and then release the big upgrade after five or six months after receiving feedback. They should fix all the major issues and release a stable version rather than releasing a small update and asking us to upgrade every now and then. It is frustrating.

Nexthink is scalable but the problem is finding the information to do it is a challenge. The information is not readily available. If you want to do the scalability on your own, you cannot do it. You do not have the necessary information. You will need to reach out to the vendor and they will do it for you. They are controlling all of the information preventing people from learning on their own.

We have a client where this solution has been deployed that has more than 50,000 users. If I calculated all our client's users together the number would probably be close to 1 million.

We have plans to increase the usage of this solution based upon the number of business use cases that we have.

The technical support is satisfactory but the first level of support needs improvement. They do not have a lot of knowledge and are forwarding the requests to someone else.

The installation is straightforward and not that complex. The whole infrastructure deployment would take two to three hours with two people.

The Nexthink environment is maintained by the administrator team.

I would recommend the cloud platform. The on-premise solution we are using will be phased out at some point.

I rate Nexthink a seven out of ten.

I primarily use Nexthink for security, compliance, dispatch management, and remote worker device management.

Nexthink's best features are Engage and Act, which we use in combination for self-healing use cases.

Nexthink could have better integration with ITSM tools - at the moment, they only integrate with ServiceNow, so adding other tools, like HP SMAX, would be very useful. In the next release, Nexthink should include the features from the cloud version that are missing in the on-prem solution, like application experience and deck checking.

I've been using Nexthink for two-and-a-half years.

Nexthink is stable - sometimes we discover bugs, but once they are reported, Nexthink fixes them in the next release.

The initial setup was straightforward, and the deployment took two to three days.

I advise anybody using Nexthink for the first time to get the basic certification to learn about Nexthink and how to use it. After that, they should use a demo version to practice before deciding if they want to install it. I would give Nexthink a rating of eight out of ten.

We use this product to provide digital experience analytics for our customers. This solution also allows us to monitor any issues our customers are having with their services.

We have found the combination of analytics and automation in this solution to be very valuable to our organization, as it allows for us to perform auto-resolution on customer issues.

We also appreciate the fact that this product offers integration with other software, this makes it more universally usable.

The stability of this solution could be greatly improved to avoid performance issues.

We would also like the product to be developed in order for it to support non-Windows platforms.

We have been using this solution for just over three years.

We have found that the stability of this solution is not particularly good, and can cause issues with record integrity.

We have found the cloud-based version of the solution to be very scalable. However, on-premises the scalability could be limited, and require extensive design beforehand.

The support for this solution could be significantly improved. We have found that our issues require five to seven days for a resolution to be found, as the first-line support team are not able to assist us. We have also experienced incidents where a planned upgrade was due to take place, but we have not been notified that it was happening.

Neutral

The initial setup of the product was a very straightforward, repeatable process for us as we are using the cloud-based version of the solution.

We implemented this solution using a vendor team, and their level of expertise was excellent.

As a business, we have found that our ROI from this solution has been seen in the reduction in the amount of support incidents being experienced by our customers. The ROI from this product is cumulative over time, and requires ongoing, proactive monitoring work with our customers.

We would advise organizations who are considering this solution to use the cloud-based variant if possible.  The setup for the on-premises version of the product is complex, and implementation can be lengthy.

This product requires a lot of focus to be placed upon the functionality that is really needed, in order for it to be really valuable to an organization.  Also, we would advise that this is an ever evolving solution, where the full benefits of its use would be realized over a period of time and not immediately after installation.

I would rate this solution a nine out of ten.

We used this solution for workplace analytics and we deployed it to 400,000 company devices internationally. It enabled us to get analytical information from users; to ascertain whether there were any issues with their laptops, connecting internally or externally, or connecting to any virtual machine from a local device. I'm a senior system architect and we are customers of Nexthink. 

Nexthink is valuable because it's enabled us to reduce the time it takes to resolve any issues. Our MTTR was very low after we installed Nexthink. We can see the network situation of users and establish where any problems originate.

It would be helpful if Nexthink could maintain a library for some of the standard EXEs to be named automatically. Some of the EXEs have been tagged, but it is very limited. 

I used this solution for almost five years. 

The solution is stable. 

The solution is scalable. We have deployed to 400,000 employees internationally. 

I've never contacted the technical support from Nexthink, but colleagues have told me that they are very good. 

I was not involved with the deployment. 

If an organization is looking for workplace analytics, to have access to the kinds of issues employees are facing and the things that don't work as they should, then I recommend Nexthink.

I rate this solution eight out of 10. 

This solution allows us to provide quality support to our end users.

I like everything about this product.

The next release could use some improvement in the tools that are provided.

I have been using this solution for the past five months.

This is a stable solution, I am happy to be working with it.

Scalability is huge with this solution.

I would recommend this tool to anyone considering getting it. This tool will work within your environment to help reduce the number of incidents and problems within the environment.

I would rate this solution a ten out of ten.

• Security and compliancy management 
• Global CA 5000 workstations in 30 countries with multiple IT organizations.

• Preventive maintenance of end user devices. 
• Number of service incidents dropped by more than 20%.

Repository of events. Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days.

• Go into IoT (mostly Linux based). 
• At this moment, it is only Windows and mobile (Android and iOS).
• It lacks support for IoT and most network equipment.