Netgate pfSense Reviews

I primarily use the solution for monitoring and learning about how to operate a firewall. I also use it for monitoring my home network as well as adblocking.

The solution is 100% free to use.

The product offers a lot of helpful plugins.

The solution is easy to use and has a elaborate GUI.

The initial setup is quite simple and straightforward.

The integration of the plugins into the GUI could be better. It's sometimes hard to find where a setting can be found or how it might interact with other settings. Some documentation is outdate and plugins sometime have no documentation. Information can always be found on the fora but for novice users this can be a challenge.

I've been using the solution for five years or so. It's been a while.

The solution is stable. Since last upgrade there hasn't been a crash, freeze or need for reboort. It's quite reliable.

I've tried to scale the solution previously. I've got two hardware platforms running. I wasn't quite able to run everything I wanted on a small ARM based device. Therefore,  I build my own Super-micro platform based on Intel Denverton.

It's actually easy to scale. It's just moving over most of the configuration: exporting, importing, or even going right into the original XML export file.

There are six users, 3 dozen of devices and a homelab server with VM running behind the solution at this time.

With what I am running now, I haven't had to reach out to technical support. However, an upgrade failed two years ago and I needed to contact technical support to get me the new image for the device. They were very efficient. I was satisfied with the level of support I received.

I've been switching back and forth between pfSense, OPNsense, and Untangle in the last five years or so.

OPNsense and Untangled are more integrated, however, more and more of the plugins are becoming paid offerings. OPNsense misses a plugin that pfSense has, Untangled it's adblocking is easy but not free.

The initial setup is not to complex.

It's good to have the basic information before attempting to set everything up. They've got a wiki with all basic information and there are the fora for questions.

I've got a CCNA certificate and that some comes in handy. For me, it works without any documentation, however, for a complete novice user you probably need some documentation to get you through the process.

Getting everything up and running only took about 30 minutes. You then have a complete firewall solution up-and-running.

There is some maintenance required. You do need to check for updates from time to time, for example. If you install more plugins more maintenance might be required to get everything tuned.

I handled the implementation myself. I have some knowledge about IP routing.

The solution is free to use. There are (currently) no licensing costs.

I'm just a home lab user.

I'd advise those considering the solution for your business to get a service contract.

It works great for someone with enough knowledge and time to get his head around everything. Otherwise, you need to look for a solution that offers support and can work with you on issues. It's nice to try to balance between open-source and support that costs money.

In general, I'd rate the solution at an eight out of ten.

We have all sorts of users. We have admins, we have the finance guys, and we have salespeople using it. We created a captive portal for our teams as well as a guest portal. So in general, we are more or less happy.

Right now, I use it not only for intrusion detection but also for ETLs. We are a telephony integrator. We use it for applications and radius, etc. I use it as much more than a firewall. I use it for telephony applications as a certificate authority. 

Well, we do have the versatility of a fully functional firewall at practically no cost impact... So its a good investment for us in terms of the time spent on it... Most of all, we can see where our Internet etc can be well managed from the real time graphs that we see...

It's quite an awesome product with so many good things packed into it. I am happy with the EPLS, the radius, and I am happy with the captive portal. All in all, it's a good product. And considering that I get it for paying nothing, it's really worth the time invested in it.

As I said, the product is fantastic. It could use a little bit of improvement in the reporting — the reporting is virtually non-existent. Something like a reporting module would be a benefit. Otherwise, in terms of the performance, at least for my organization, I don't see much of a problem.

By this, I mean that we cant generate reports of trends etc that could be exported out of PFSense in terms of a PDF etc to see how the firewall is functioning...

Though I must say that the work around for this could be to use the pfsense zabbix plugin and integrate to a Zabbix platform and then use the Zabbix reporting capabilities to get the required reports... Not much of an effort for the technically sound persons but definitely not in the scope of those from a non technical perspective... 

I have been using this solution for roughly 10 months. I started with version 2.4, but about four days ago, I upgraded to version 2.5. It's been a good product so far.

Stability-wise, it's fine. I've only experienced one issue in the last 10 months. But in general, I am happy with it. Scalability-wise, as I said, our organization is just about 10 to 15 people, so we have not had much of a problem. I can't comment on how it would scale up with hundreds of VLANs and tens of thousands of people operating on it. But in general, for a small organization, I think it's very stable.

As we are in SMB, I cant comment on big traffic situations but for a small organization like ours (10 to 20 users) and with various integrations that we need (e.g., OpenVPN, WireGuard, LDAP authentications, Tens of VLANS, Captive portal, DHCP Relay, EAP-TLS, IDS, Adblocks etc.) We are ok with it...

I think the documentation is good enough because I've never had the need to contact technical support. I just use Google to get the information that I need.

We used to use Fortinet in our office in Dubai. But where I am right now, I thought an open-source was the option for me because I'm very involved in open-source projects. It came down to pfSense and OPNsense — the first one we downloaded was pfSense and I stuck by it.

The initial setup was straightforward. I come from the IT industry, so I had no issues. Within 20 minutes, I had it up and running.

I implemented it myself.

Too early to comment... Though all I needed to invest was a small desktop and ofcourse, time and effort to configure it... 

Well, its opensource... So for the tech-minded, its not so difficult but yes, the configuration is understandable for those with good prior firewall knowledge... 

If you can get it working, its great... But yes, thats the first part... Get it working... 

Oncw working, all licenses etc are not a problem as it is opensource... So no restrictions there... so far...

I did use Sophos-XG free but I stick to pfsense as it is free and open source...

I would recommend pfSense for the simple reason that it's open-source and it's free. Anything for free is good. I personally got much more out of it than I expected. I never expected this product to be so worth the time. It's a good product. For my needs at least.

Overall, on a scale from one to ten, I would give this solution a rating of eight. I have not used it for thousands of users, but for our usage, for an SMB organization, I would give it a rating of eight.

I mostly use basic firewall services like blocking unwanted traffic and I use the geolocation tools to predict where potential attacks could come from. That's the main purpose, to protect our business network using pfSense.

Within our organization, with a single installation, about 500 users are covered.

The flexibility of adding new kinds of services without spending any money can't be beaten. We can compare services like IP blocking, blacklisting and DNS blocking, content filtering, and even deep packet inspection with other larger enterprise firewalls.

The interface is not very shiny and attractive. Most of the people that use pfSense are highly skilled, so they don't even bother to go the extra mile when it comes to configuration or any protection mechanisms. With other firewalls, with just one click or with the assistance of a wizard, the service is already configured. With pfSense, you have to have some time to do your own research regarding how to fine-tune it. If that could be improved, then life would be much easier. This would help any entry-level users to adapt to the platform. 

Netgate, the mother organization that manages the pfSense platform, should offer organized security feeds for its users so that they can avoid configuring multiple types of feeds in multiple locations. That could generate extra revenue for the company, too.

We have been using pfSense for five years.

That's the fun part. It's completely reliable in terms of resources that it needs to run. In terms of stability, once it's configured and properly tuned, it will do its job. Still, with firewalls these days, you can't simply configure and forget — it's not like that. You have to look into it every day or every once in a while and if any new traits or new protection mechanisms need to be built, upgraded, or re-tuned, you have to do that. Otherwise, the platform is rock solid. It doesn't fail.

The expandability and the high availability configuration of the system are good.

With pfSense, we've never had to send an email to a Netgate official support organization. We follow the forum discussion — the community. We'd ask an expert in the community. That's how we deal with any issues.

One of our clients wants to switch from FortiGate to another comparable solution because FortiGate is not stable when it comes to pricing. Over the past three years, they've increased their pricing to almost double. For this reason, our client wants to explore some other options which will be more predictable in terms of costs.

It's definitely complex compared to other firewalls because you have to configure everything, read a lot of documents, and following a lot of formulas and templates. Everyone has to develop their own recipes to work with. There is no proper way forward.

That is another fun part of this solution. There is no license. You don't have to pay anything. It's completely free. The one thing that you can buy is a security feed like an IP feed or a DNS feed. This kind of thing can be easily bought, but if you have the passion and expertise, you can arrange all of these types of feeds for free. It may be slightly different between how frequently those feeds are updated compared to the paid version. Sometimes, it lags behind for 24 hours or 12 hours, but it works.

We are really happy with the system performance, overall, but it depends. For example, right now we have a client who is trying to switch from FortiGate to another solution that is less costly. We recommended and talked with them about pfSense, but despite it being a cheaper and really rock-solid solution with good performance, they were not comfortable using open source. We also offered them Sophos, SonicWall, and Palo Alto — they finally chose SonicWall. I don't know why. It completely depends on the client. 

I would absolutely recommend this solution to others. This is definitely one of the most powerful firewalls for peace of mind. The fact is, as long as you are aware of the challenges that you have to face when implementing and managing the firewall, day-to-day, then this could be the best option for you.

Overall, on a scale from one to ten, I would give this solution a rating of nine.

We are a solution provider and deploy this product for our customers. We also use it in our organization. We use both Cisco and pfSense but for our customers we mainly use Sophos and pfSense. I'm the CEO of our company. 

The solution has assisted us by preventing unwanted access. If the solution is configured properly, then you'll be protected to some degree, although you may also need other products. 

Content protection, content inspection, and the application level firewall are all good features. 

There's always room for improvement. In general terms, for someone who is not familiar with the product I think ease of use could be improved. When you're connecting, the interface is very difficult for an inexperienced user in the sense of setting everything up, as it all has to be set manually. I've also found that the more features you use influences performance and the drop can be drastic when you use advanced features. I want to achieve a certain level of security and at the same time maintain good performance.

The solution is feature rich enough, but one of the things usually outside the UTM system or gateway system is SIEM. It's an advanced system for managing the possibilities and it would be nice to have a kind of interface in the UTM, to enable connectivity with most SIEM systems.

pfSense is rated as one of the good solutions in it's field and stability is good. 

The solution is scalable to a degree but we never use it for big companies. We use it for mid-range companies. Our company has a data center and we have companies that are hooked to our data center. We're doing this on-premise for our customers so if the customer has an on-prem information system, we will implement the firewall and UTM at their location. We have plans to increase use because we have good feedback for the product and we have good experience with it. So we are increasing use of pfSense. Actually we are moving away from Sophos and more towards pfSense.

Technical support is well organized. Most of it is in-house, but in the case there's also a we have access to a second level if necessary. 

We were one of the first companies here making UTMs (before they were known as UTMs). We were the first partner of Cobalt, the first appliance creator. When Cobalt was bought from Sun, we made our first network defender line. It was the first appliance that had a firewall, content inspection, constant protection, intrusion prevention, intrusion detection, antivirus, and mail and web server in one box. Our line was mainly distributed all over the Middle East, Asia, and some parts of Europe. We expanded and worked with companies such as Palo Alto, Cisco, Sophos and pfSense. In some areas pfSense is better than Sophos which didn't make the advances they should have. They now have XG, so they have two totally different products in the same area which is one of the reasons I prefer pfSense.

If you carry out a straightforward setup, then you will have straightforward, basic protection, nothing else. It's more complex if you want other things included. We usually start with some research, carry out a basic setup and make the initial monitoring. From there we make additions based on the results of the complete monitoring. Then it's ongoing monitoring all the time and setting or adjusting to the situation.

For any compnay, ROI can be seen even if they look at the basic possibility of a crypto virus or the like. The savings on that would be at least two days of lost work and the cost would be more than the cost of the whole system plus maintenance. 

Licensing costs depend on company size. pfSense is an open source solution, so there's a charge for support. We offer a first line of support and a second line if required. Payment depends on the contract, because usually it's only covers the firewall. We offer a contract for the network which includes UTM. There's a hardware cost for HP servers and, again, depending on the size of the company, installation cost is about 500-800 Euro. There's an annual maintenance fee included in the networking agreement. 

I recommend this product, it's well-balanced, has a longer history than other solutions so it's not lacking in maturity. There is a lot of online support available via YouTube or blogs but professional support is available if required. I highly recommend taking the support because usually people look at the UTM as something which should be set up in the system and left, but that's not the case with these devices. I strongly suggest making an external agreement with a specialized company to deal with security. Users need to have decent protection, not just protection.

I would rate this solution a nine out of 10. 

It is my main firewall into the data center and VPNs for clients. It sets up my DMZ and does a whole bunch of other stuff. I am using the latest version.

We wouldn't be able to function without it.

The intrusion detection feature is the most valuable. It is an open-source firewall, so there is a lot of material on it. I also find the open VPN capability very nice.

It is pretty customizable. The clustering and the high availability are the two biggest things to be able to get out of a firewall. 

Their support could be better in terms of the response time.

It has been pretty rock solid.

Its scalability is good. I have got web users and other kinds of users, so there can be five or thousands of users.

I paid for some support with them, and it was pretty good. They just could be a little quicker in responding. They have custom level support, so if you got something complicated, they get you up to the upper tiers, but it takes a little bit longer to do that. Once you get there, the support is good. I would rate them an eight out of ten.

I used Fortinet previously, and I used Ubiquiti prior to that. We switched partly because of the cost. It also gave me the ability to do the clustering. I can still maintain my VPNs, connections, and other things. I can take down one of the firewalls for maintenance and bring up the other one and not take down my whole user base.

It was not complex. I was able to do it myself, but we had some problems with some of the protocols, and we had to get one of their coders to get in and look at it. Because of that, it was a little complicated to do the high availability stuff.

I did it myself.

I spent a couple of $1,000 on hardware, and the OS was free. A comparable firewall would cost me probably 20 grand. It saved a lot of money.

I would advise others to go for it. I would recommend this solution. It is a good solution. No other solution can beat the price. 

There is so much stuff you can do with it. There are so many features, and I have not even scratched the surface on all of them. If it is something that someone doesn't feel like configuring, you can buy a prebuilt system from them and get support.

I would rate pfSense a nine out of ten because of the cost and flexibility. It has been pretty good.

We mainly use pfSense at client locations where the client is looking for a free alternative for paid/subscription based Network gateway with enterprise grade features

Being free and open source, we replaced our network gateway with it. Works well on an old Pentium 4 PC with 1 GB of memory. Failover, URL Filtering, Proxy server, traffic monitoring features inbuilt with SNORT IDS/IPS is all we use and have never faced any problem for over 5 years now.

The most valuable feature for our company has been the extensibility of the platform which is great. It's a great solution and I have regularly been supplying it to my clients. 

The user interface could be improved, it's a bit clumsy and clunky.  

I've been using this solution for more than seven years. 

This solution is absolutely stable. With some systems there's a necessity to regularly redo the configurations inside the system. With Pfsense that's not the case. I have no issues with it at all. 

The solution is very scalable. It has a failover feature so it's highly skilled. 

Given that the solution is a free and open source product, it doesn't have any technical support center. We just have the online documentation which is not one of the best, but it's good. 

I previously used a solution from Cyberoam but we had issues with the licensing. That's the reason we mainly stick to Pfsense open source.

The initial setup is a little complex, of intermediate difficulty. It takes about a day. 
In terms of deployment, the entire system has been installed and configured to basically take care of a network of roughly around 35 to 40 computers. We have a dedicated physical machine which has been configured and installed throughout.

My only comment would be to suggest that if you wish to implement the solution read the documentation very carefully. 

I would rate this solution a nine out of 10. 

We just use the solution as a straight-up firewall. There is no VPN access or anything like that. We just use it as a straight-up firewall and we run Suricata on it as a defense.

The built-in open VPN and the VPN Client Export are the solution's most valuable aspects.

I cannot recall any features that are lacking.

There's a bit of a learning curve during the initial implementation.

You do have to pay extra for better customer service.

We've been using the solution for about six months. It hasn't been too long.

The solution is very stable. We've had zero issues. There aren't bugs or glitches. It doesn't crash or freeze. It's been reliable.

I have not tried scaling, therefore, I can't really comment on how easy or hard it would be to expand the service.

There's only one person in the organization using the solution, and that's me.

The tech support is excellent if you have a support subscription. If you didn't have that, you could be lining up for a while. It could be a hit or miss, whether you get someone that's actually going to help you. 

However, we have a subscription and therefore our support is always excellent. We're quite satisfied with the level of service we're getting.

Previously, we used Dell SonicWall. There was just a high cost of licensing all the time, and, with having someone go in and troubleshoot for issues as well, it just wasn't cost-effective anymore. pfSense is simply a better solution.

The initial setup has a bit of a learning curve. It's not complex per se. It just takes some getting used to. After the initial deployment, the other six or seven were easy. I could just copy the configuration of the other ones, change some IP addresses, and I was basically done.

There aren't monthly or yearly licensing costs.

We're just cusomers. We don't have a business relationship with pfSense.

We're using the latest stable version of the solution.

I would 100% recommend the solution to others. On a scale from one to ten, I'd give it a ten.

Our main business is for WiFi networks. Customers also ask us for simple firewalls, and we use pfSense to add a firewall to provide the complete solution. We are working with the latest version of pfSense.

One of the advantages of pfSense is that it is very easy to work with. It is a very good open-source solution, and it works really well.

pfSense provides a complete package. For some features, it could be the first solution in the world. It is a very good alternative in the market for a firewall solution. You don't need to go to Cisco or other brands with expensive firewalls. pfSense also allows us to offer some support services.

There is more demand for UTMs than a simple firewall. pfSense should support real-time features for handling the latest viruses and threats. It should support real-time checks and real-time status of threats. Some other vendors, such as Fortinet, already offer this type of capability. Such capability will be good for bringing pfSense at the same level as other solutions. 

I have been using pfSense for about four or five months.

It is stable.

It is easily scalable. It is more of a hardware thing than a software thing.

It is easy to deploy. Our real deployments are for WiFi networks, and then we add one or two firewalls to protect the network. For a small network, it can take one week. For a more complex network, it could be two or three months. We have a few upcoming projects which would require severe thousand firewalls, and it would take us more than a year.

It is open source.

I would recommend pfSense, but it depends on the requirements. There could be other vendors who offer more services than pfSense. For example, Fortinet is a very good brand, and it offers services in a different way. Fortinet also offers more services, but it is very expensive. If you don't need some specific services, pfSense is an excellent solution.

I would rate pfSense a nine out of ten.