pfSense is a nice product, and I find that there's a lot of information out there. There are some good tutorials on YouTube and other websites with helpful information.
Owner at a non-tech company with 1-10 employees
High level protection, fast installation, and good support
Pros and Cons
- "pfSense is a nice product, and I find that there's a lot of information out there. There are some good tutorials on YouTube and other websites with helpful information."
- "pfSense could improve by having a sandboxing feature that I have seen in SonicWall. However, maybe it is available I am not aware of it."
What is most valuable?
What needs improvement?
pfSense could improve by having a sandboxing feature that I have seen in SonicWall. However, maybe it is available I am not aware of it.
For how long have I used the solution?
I have been using pfSense for approximately three years.
Which solution did I use previously and why did I switch?
I have used the SonicWall solution.
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How was the initial setup?
Sometimes firewalls can get a little complicated. I think some of the things about the setup could be a little bit clearer. Maybe something like a configuration wizard or something that would guide you on more in-depth projects.
I'm running pfSense on old hardware, it takes all of 10 minutes to install.
What about the implementation team?
I did the implementation of the solution, it is not difficult.
What other advice do I have?
I like pfSense and I have deployed a number of them. I have approximately four of them in the area that I'm using. I have replaced SonicWall with a pfSense unit. It's a more economical way of using a firewall, and the protection it provides is second to none.
Lonnie Buchmann:
I would say give it a serious look. And especially a lot of times when you're in a small business, this is a really good solution that doesn't kill you with all the technology overhead that you deal with nowadays.
I rate pfSense a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at a tech services company with 1-10 employees
Reliable, easy to use, and allows us to deploy OpenVPN clients
Pros and Cons
- "My technicians find the pfSense's web interface very useful. It is very easy to use. pfSense is very reliable and stable. We like the OpenVPN clients that can be deployed using pfSense very much."
- "I'd like to find something in pfSense that is more specific to URL filtering. We have customers who would like to filter their web traffic. They would like to be able to say to their employees, "You can surf the web, but you cannot get access to Facebook or other social media," or "You can surf the web, but you're not allowed to gamble or watch porn on the web." My technicians say that doing this kind of stuff with pfSense nowadays is not easy. They can implement some filters using IP addresses but not by using the names of the domains and categories. So, we are not able to exclude some categories from the allowed traffic, such as porn, gambling, etc. To do that, we have to use another product and another web filter that uses DNS. I know that there are some third-party products that could work with pfSense, but I'd like the native pfSense solution to do that."
What is our primary use case?
We are an MSP. We have some customers who have on-prem networks, and they want to have their networks protected by a firewall. They are quite small customers with 10 to 50 users. We use pfSense in order to protect our customers' network, to make some network automation, and especially to make VPNs to some remote branches to enable remote users to get access to the enterprise network.
It is deployed on a private cloud and on-prem.
What is most valuable?
My technicians find the pfSense's web interface very useful. It is very easy to use.
pfSense is very reliable and stable. We like the OpenVPN clients that can be deployed using pfSense very much.
What needs improvement?
I'd like to find something in pfSense that is more specific to URL filtering. We have customers who would like to filter their web traffic. They would like to be able to say to their employees, "You can surf the web, but you cannot get access to Facebook or other social media," or "You can surf the web, but you're not allowed to gamble or watch porn on the web." My technicians say that doing this kind of stuff with pfSense nowadays is not easy. They can implement some filters using IP addresses but not by using the names of the domains and categories. So, we are not able to exclude some categories from the allowed traffic, such as porn, gambling, etc. To do that, we have to use another product and another web filter that uses DNS. I know that there are some third-party products that could work with pfSense, but I'd like the native pfSense solution to do that.
For how long have I used the solution?
I have been using this solution for five years.
What other advice do I have?
I would rate pfSense a nine out of 10. It is a very good product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Netgate pfSense
December 2025
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879,371 professionals have used our research since 2012.
National IT Coordenator at a government with 51-200 employees
Stable open-source solution for a small company or a startup with a tight budget
Pros and Cons
- "I like pfSense's reports and how I can control access to the policies on the firewall."
- "The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus."
What is our primary use case?
I use pfSense as a proxy and a firewall to monitor all the traffic to my network. It allows me to shape the traffic and eliminate bottlenecks that cause the network to slow down. You can use pfSense to catch some websites or make the network faster because we have applications connected remotely all over the country. We need to have a network with a reliable speed and no hiccups on the way because all our applications are on-premise, and the entire country goes to the same data center to get information.
What is most valuable?
I like pfSense's reports and how I can control access to the policies on the firewall.
What needs improvement?
The user interface can be improved to make it easier to add more features. And pfSense could be better integrated with other solutions, like antivirus. For example, pfSense could add templates with firewall policies that a user can customize. I haven't tried to integrate pfSense with Microsoft Active Directory, but in Mozambique, we use many Kaspersky antivirus solutions. If pfSense integrated with these antivirus solutions, everything would be much more stable because most of the companies here have a different kind of security solution. Within a single company, you might find two or three different antivirus suites. So, for example, there could be an open-source solution that you get for free, but you can pay for the support if you want it. So for solutions like that, it would be great.
What do I think about the stability of the solution?
Companies in Africa have issues with budgeting for IT. An open-source solution like pfSense gives us stability and provides us with good reports. It's amazing. It makes the solution reliable.
What do I think about the scalability of the solution?
I haven't tried yet scaling up pfSense. But my setup is Windows based, and I have some Windows-based applications, so I want it to integrate with the Microsoft Active Directory. I haven't done it yet, but I think it would be good to have that integration.
How are customer service and support?
I contacted pfSense support only once when I was installing it and had only configured one network tab. I had to get in touch with them, and the support was terrific. I was impressed. I can't complain about their support.
How was the initial setup?
I have some experience with Linux distributions, so setting up pfSense was a bit easier for me, and I have been working with security for quite some time. It was fast for me, but part of my team is not used to a Linux environment, so it was tricky for them to implement add-ons to the appliance.
What other advice do I have?
I rate pfSense eight out of 10. I would recommend it for a small business or a startup as a starting point. It's also good for companies that are on a tight budget.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Managing Director at a media company with 51-200 employees
Excellent technical support of a stable and easy to use solution
Pros and Cons
- "Technical support is perfect, excellent."
- "The integration should be improved."
What is our primary use case?
We primarily use the solution to help our customers with firewall integration.
What is most valuable?
I like the solution's stability and ease of use.
What needs improvement?
There is a need to increase the technology on the area of WAF, the web application firewall. I would like to be more knowledgeable about the firewall, so I may best use it to solve customer problems.
The integration should be improved.
For how long have I used the solution?
I have been using pfSense for around six years.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
Technical support is perfect, excellent.
How was the initial setup?
The solution is easy to install for one who properly understands the nitty gritty of the firewall and network.
It is my engineers who are responsible for the installation, not I, so I cannot comment on its duration, although I know that it does not take them long.
What about the implementation team?
We don't buy the PS from Sophos, because we have in-house training and in-house trained engineers who always handle the implementation.
What's my experience with pricing, setup cost, and licensing?
Our customers must pay for an annual license.
What other advice do I have?
The solution can be deployed both on-cloud and on-premises.
When it comes to Sophos, we have around 18 to 20 customers making use of it.
I would recommend the solution to others.
I rate pfSense as an eight out of ten. It is good.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Principal at a tech services company with 1-10 employees
You plug it in, set it up, and it works
Pros and Cons
- "What I like about pfSense is that it works well and runs on an inexpensive appliance."
- "I would like to see pfSense integrate WireGuard. Currently, pfSense uses OpenVPN, and there's nothing wrong with it, but WireGuard is a lot leaner and meaner."
What is our primary use case?
I use pfSense to provide firewall and VPN services for small businesses. I have a handful of clients using it now and a new one in the works.
What is most valuable?
What I like about pfSense is that it works well and runs on an inexpensive appliance. It's a minimal Intel system that has no fan and is all solid-state. It doesn't have a fan because it doesn't do enough to get hot. It's a box about the size of a Discman. I can download the pfSense software at no cost then connect a keyboard, mouse, monitor, and USB flash drive to the appliance. It's built on top of BSD and managed with a web server. And it's effortless to manage.
What needs improvement?
I would like to see pfSense integrate WireGuard. Currently, pfSense uses OpenVPN, and there's nothing wrong with it, but WireGuard is a lot leaner and meaner. Unfortunately, it's not ready for pfSense, which is built on BSD, and WireGuard is not yet integrated with BSD. The issue is that pfSense is waiting for BSD to add WireGuard support. Once WireGuard is supported on BSD, you can bet pfSense will adopt it.
What do I think about the stability of the solution?
I've never had any problems with stability. You plug it in, set it up, and it works.
What do I think about the scalability of the solution?
I know a peer who set up pfSense in a Catholic parish school. It's not thousands of devices, but there are several devices in the parish office, the rectory, and throughout the school, as well as three different VPNs. There's a fourth VPN connection to the IT Director's house, where he manages most of it. So that's four locations with VPNs, and that's the biggest one I know. All you have to do is buy a big enough appliance. You can use the minimum appliance in the rectory, where there's a handful of computers, but you need a step up from that in the school, where there are a lot more computers to connect. And I think even the parish office, which is a handful of people, uses the minimum appliance.
How are customer service and support?
I've never needed support. You can find anything you need to know in the pfSense knowledge base online or in the documentation.
How was the initial setup?
You only need a couple of minutes to install pfSense, then it just sits and works. You boot the USB drive and install it. After that, there's no more management. Any IT professional can easily set it up. Business owners who don't know anything about technology might have a hard time, but the average IT person can do it with no problem. There's good documentation online.
What's my experience with pricing, setup cost, and licensing?
The pfSense software is open source, so you only have to pay $90 a year for support. Of course, I could be wrong on that. It was that much when I looked into it a year ago. It might've gone up or down since then. You can buy the minimum appliance for under $300. It has two ethernet ports, one for your WAN and one for your LAN.
What other advice do I have?
I rate pfSense 10 out of 10. The appliance is inexpensive, and the software costs nothing. You plug it in and it works.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Sr. Network Administrator at a manufacturing company with 201-500 employees
Stable, scalable, and effective traffic blocking
Pros and Cons
- "The most valuable features of pfSense are the reports, monitoring, filtration, and blocking incoming and outgoing traffic."
- "The usage reports can be better."
What is our primary use case?
I am using pfSense as a secondary firewall and network management.
What is most valuable?
The most valuable features of pfSense are the reports, monitoring, filtration, and blocking incoming and outgoing traffic.
What needs improvement?
The usage reports can be better.
For how long have I used the solution?
I have been using pfSense for approximately six years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I had 20 to 30 users using the solution.
Which solution did I use previously and why did I switch?
I have used Sophos and Cyberoam solutions.
How was the initial setup?
The installation is very easy.
What about the implementation team?
I did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
I am using the free version of pfSense.
What other advice do I have?
I would recommend this solution to others.
I have been 100% satisfied with the solution.
I rate pfSense an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President - Engineering & Delivery at a tech services company with 51-200 employees
Useful customization, highly scalable, and plenty of features
Pros and Cons
- "The solution has good customization abilities and plenty of features."
- "In an upcoming release, the reporting could be more user-friendly. For example, the reporting in graphs and charts for the host can be cumbersome."
What is our primary use case?
We are a small business and we use pfSense as our interface for the WAN. We use it for a Firewall and to ensure that all devices are operating. It provides our basic network routing needs, reporting on usage, such as IDS, and for managing individuals on network devices for controlling bandwidth and destinations.
How has it helped my organization?
Our security in our organization was previously provided by our ISP and since we have been using pfSense it has provided me more abilities to manage my network in a secure way. We have much better controls and security.
What is most valuable?
The solution has good customization abilities and plenty of features.
What needs improvement?
As an IT leader, it would be a benefit to have a mobile application to have certain features, such as mobile application notifications when a new device is added, or the ability to turn off or on firewall policies. Having these simple features would be very convenient and reduce the need to have to log into the console. I can use a web browser on my phone to access the pfSense site but I would prefer to have an application where I can toggle things, such as the policies. Some simple features within a mobile application would be valuable to me. I have evaluated other solutions and have determined this feature does not currently exist. However, Untangle has an application but it was not enough to compel me to change at this point.
In an upcoming release, the reporting could be more user-friendly. For example, the reporting in graphs and charts for the host can be cumbersome.
For how long have I used the solution?
I have been using pfSense for approximately five years.
What do I think about the stability of the solution?
The stability of the solution is very good. My only complaint is when there is a power outage pfSense requires a manual reset.
What do I think about the scalability of the solution?
The scalability of this solution is perfect.
I am the administrator of the solution and the rest of my organization are end-users.
How are customer service and technical support?
I have not needed to contact technical support. I have not had any problems with pfSense.
How was the initial setup?
The initial setup was straightforward. The whole process took approximately eight hours and one hour of that was in front of the computer using the keyboard.
What about the implementation team?
We did the implementation of the solution ourselves.
Which other solutions did I evaluate?
I have evaluated Untangle.
What other advice do I have?
My advice to the IT manager is to do your research, and make sure that pfSense meets your needs. If you are not technical enough, then looking at other solutions. pfSenseis needs a bit more tech-savvy IT manager to manage it. It is a very important business tool for me.
I rate pfSense an eight out of ten.
I rated pfSense an eight because it did everything I wanted it to do which makes it an awesome solution but not a ten because of a few minor shortcomings. However, I recognize it is open-source and it is not going to have everything.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a marketing services firm with 1,001-5,000 employees
Easy to use, simple configuration, and stable
Pros and Cons
- "The solution is very easy to use and configure."
What is our primary use case?
We are using pfSense as a personal firewall for our systems and network protection.
What is most valuable?
The solution is very easy to use and configure.
For how long have I used the solution?
I have been using pfSense for approximately five years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I am only using the solution for personal use and have not tried to scale it.
How are customer service and technical support?
I have not been in contact with the technical support because everything has been easy with the solution and there is clear documentation available.
Which solution did I use previously and why did I switch?
I have used other firewalls, such as Cisco and Netgate.
How was the initial setup?
The initial setup is very simple and the configuration is user-friendly. It took me one day for the whole process.
What about the implementation team?
I did the implementation of pfSense myself. The solution does not require much maintenance, we require sometimes to reboot the system.
What's my experience with pricing, setup cost, and licensing?
I am using the community version of the solution and it is priced well. There is a cost of learning how to use the solution, if it was free it would be better.
What other advice do I have?
A good firewall has to be easy to install, configure, use, and fit the use case. This solution for my usage is very good.
I would recommend this solution to others.
I rate pfSense a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: December 2025
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