System Analyst at a tech services company with 11-50 employees
Real User
Cost effective, with an easy setup, but not suitable security at the gateway level
Pros and Cons
  • "The initial setup is easy."
  • "As an open-source solution, there are so many loopholes happening within the product. By design, no one is taking ownership of it, and that is worrisome to me."

What is our primary use case?

We primarily use the solution basically for the firewall, UTM content versioning, bandwidth shaping, routing, and IPS.

What is most valuable?

The solution is an open-source product, which makes it very cost-effective.

Overall, it covers all of the requirements our organization has at this time. 

The initial setup is easy.

What needs improvement?

As an open-source solution, there are so many loopholes happening within the product. By design, no one is taking ownership of it, and that is worrisome to me.  

Integration with other products could be improved. It needs log research integrated within it to make it more useful for our purposes.

For how long have I used the solution?

I've been using the solution for three years.

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May 2024
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What do I think about the stability of the solution?

The stability is questionable. There are glitches. Since no one is really managing the solution, and no one takes ownership of it, there aren't many fixes that happen on it.

What do I think about the scalability of the solution?

We have about 500 people who are taking advantage of the solution within our organization.

The solution is quite scalable. We looked into scaling and found it would be easy enough to achieve if we decided to go ahead and do so in the future.

How are customer service and support?

We've never contacted technical support int he time that we have used the product. I can't speak to any level or service they provide.

Which solution did I use previously and why did I switch?

We did previously use a different solution before switching to pfSense. We originally switched to this solution due to the fact that it was so cost-effective.

How was the initial setup?

The initial setup of the solution is not complex at all. It's quite straightforward. It's also not our primary firewall. We have another solution for that. This operates as our secondary firewall, and we were able to add it rather easily into our security network.

Deployment is very quick. It only took us an hour or so to set up.

Our provider handled the maintenance for us as needed. We don't handle that in house.

What about the implementation team?

We had a few consultants and a list of vendors that assisted us in the process of procurement and implementation.

What's my experience with pricing, setup cost, and licensing?

The solution is open-source and therefore the solution is very cost-effective.

What other advice do I have?

We're just using this solution; we don't have a relationship with the vendor.

In terms of the version of pfSense we are using, we have that basic boss, 1.0 however, that is behind the firewall. The firewall which we were using is UTM1240B.

While we are satisfied with the netting features and the bandwidth controlling and routing, we find cannot expose our entire network to pfSense as there's no underlying ownership fo the product itself. We prefer a hardened firewall.

Due to the fact that it is an open-source solution, no one at an enterprise-level would ever think of putting pfSense at the gateway level or even at the main level. I would definitely recommend pfSense as the second lane of action, just not on a workload.

I'd rate the solution six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user834579 - PeerSpot reviewer
student at a university with 51-200 employees
User
Creation of certificates and the facility to administer services are valuable features
Pros and Cons
  • "Creation of certificates and the facility to administer services are valuable features."
  • "It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology."

What is our primary use case?

I have used it in town halls with a number of employees ranging between 40 and 60. I have also used it in educational institutions.

How has it helped my organization?

The use and results may vary according to the objectives of the institutions. 

In the case of city councils, I have taken the maximum advantage, taking into account that they were small institutions for which the tools provided by pfSense were sufficient according to the requirements of those institutions. 

However, in educational institutions, it was more difficult. Sometimes, the tools have fallen short.

What is most valuable?

  • The part of the firewall and aliases
  • The content filter in non-transparent mode and transparent mode with Squid and SquidGuard
  • The possibility of adding packages to perform network analysis
  • Creation of certificates
  • The facility to administer services

What needs improvement?

The product is good in many of its departments, but this should make HTTPS filtering more efficient since Squid falls short when using man in the middle. It works, but it is not 100% efficient. It requires more attention to provide a better alternative for open source to small government or educational institutions with reduced budgets in terms of technology.

For how long have I used the solution?

Three to five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user607749 - PeerSpot reviewer
it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
Real User

Thanks for the information!

Buyer's Guide
Netgate pfSense
May 2024
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: May 2024.
771,212 professionals have used our research since 2012.
PeerSpot user
Systems Engineer II at a tech services company with 51-200 employees
Consultant
The product offers many additional functions except the ability to manage it from a mobile platform, which would be good to add.

What is most valuable?

Two particular features stand out to me:

  1. The WAN load balancing feature
  2. The product offers many additional functions such as router, WLC, and traffic analysis etc.

How has it helped my organization?

It has enhanced our organization because of its versatility. It doesn't need expensive hardware to build a robust firewall, therefore, providing a saving on cost. Also, its reliability is quite remarkable which allows IT to focus on other tasks, and how efficiently it manages our WAN traffic.

What needs improvement?

I think the dashboard/interface could be improved and the ability to manage it from a mobile platform.

For how long have I used the solution?

I have used this solution for the past two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

I have never had to use customer service.

Technical Support:

I've never used it, but their technical knowledge base, and via online documents and forums, is quite good, but not excellent.

Which solution did I use previously and why did I switch?

We didn't have a previous solution.

How was the initial setup?

It wasn't straightforward but at the same time not complex. The only issue was identifying relevant static routes to move traffic in and out our network.

What about the implementation team?

I implemented it myself.

What's my experience with pricing, setup cost, and licensing?

The setup cost was practically zero because we had servers in stock. Also, there is no real day-to-day cost attached with it either.

Which other solutions did I evaluate?

No evaluation took place, we just looked at the initial cost to implement a solution using the hardware we have, and how fast it could be rolled out

What other advice do I have?

Plan, research and test certain features and configurations in a lab environment first.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a tech services company with 11-50 employees
Real User
Scalable application integration, offers customization, well priced
Pros and Cons
  • "The solution is fairly scalable when it comes to integrating with other applications and data sets."
  • "They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals."

What is most valuable?

The solution is fairly scalable when it comes to integrating with other applications and data sets. They have a lot more customization compared to the competition.

What needs improvement?

They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals.

For a feature update, they should increase the API integrations into decentralized identity platforms making it stronger.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the scalability of the solution?

In my experience, this solution is able to increase its scalability.

How are customer service and technical support?

Technical support is very supportive. When we are in contact with them, there is no problem at all.

How was the initial setup?

The setup was straightforward.

What about the implementation team?

When doing deployments of the solution we generally average approximately six to eight weeks.

What's my experience with pricing, setup cost, and licensing?

The pricing is lower than some of its competitors. However, If you do not have a strong technical team and are trying to get pfSense to do some of the same functions as some of the competitors such as Fortinet or Palo Alto, It will cost you a lot in professional services to do it. You then lose the low cost-benefit of this solution.

Which other solutions did I evaluate?

I have evaluated Fortinet, their pricing is reasonable for the SME market, but they are not enterprise players. The strongest solutions in this field are certainly SentinelOne and Carbon Black, they outperform everything else.

What other advice do I have?

I would recommend the solution to others.

I rate pfSense an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
System Implementer at a tech vendor with 201-500 employees
Real User
Highly scalable, open source solution, fast and simple to set up
Pros and Cons
  • "The initial setup was simple and fast."
  • "ClamAV AntiVirus can cause some crashes. That service should be improved."

What is our primary use case?

At a custom company with several locations.

How has it helped my organization?

It has improve my organization through the services that can be added, which makes it highly scalable, from graphic monitoring services to load balancing or captive portal.

What is most valuable?

It is very difficult to decide one, as they all complement each other, from the DHCP administration to the captive portal. in my case, I would say OpenVPN has helped me to interconnect the company network in a secure and manageable way.

What needs improvement?

ClamAV AntiVirus can cause some crashes. That service should be improved.

For how long have I used the solution?

For two years.

What do I think about the stability of the solution?

I consider it very stable.

What do I think about the scalability of the solution?

It is highly scalable. All services are free.

Which solution did I use previously and why did I switch?

No, there was no firewall implemented.

How was the initial setup?

The initial setup was simple and fast.

What's my experience with pricing, setup cost, and licensing?

It is an open source firewall.

Which other solutions did I evaluate?

Yes, OPNsense. It is very similar and better than PfSense.

What other advice do I have?

You should try it.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
User
A good firewall with good performance
Pros and Cons
  • "It is a good firewall with good performance."

    What is our primary use case?

    For security testing in network functions virtualization (NFV). 

    How has it helped my organization?

    It is a good firewall with good performance.

    What is most valuable?

    Stateful packet inspection. It works quite well for an open source product. 

    What needs improvement?

    More regular patch updates, because this is very important for a firewall.

    For how long have I used the solution?

    Still implementing.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user607749 - PeerSpot reviewer
    it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
    Real User

    Thanks for the information!

    it_user819144 - PeerSpot reviewer
    Consultant
    User
    Centralized administration with multiple services, which allows for execution in important functionalities of information security
    Pros and Cons
    • "Centralized administration with multiple services, which allows for execution in several important functionalities of information security."
    • "Needs services on additional features, such as managing inventory and generating reports."

    What is our primary use case?

    Works with:

    • Routers
    • Firewalls
    • Network address translation (NAT)
    • VPN
    • OpenVPN
    • DHCP Server.

    How has it helped my organization?

    • More control of the access to network resources
    • More control of the security policies
    • Integration with Active Directory
    • Centralized administration

    What is most valuable?

    Centralized administration with multiple services, which allows for execution in several important functionalities of information security.

    What needs improvement?

    Services on additional features: 

    • SNMP Network Management 
    • Managing inventory
    • Generating IT reports.

    For how long have I used the solution?

    One to three years.
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Analista Senior at a tech services company
    Real User
    The gain in performance and security from configuring the VPN connections was significant
    Pros and Cons
    • "The gain in performance and security from configuring the VPN connections was significant."
    • "It is a stable solution."
    • "My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters."

    What is our primary use case?

    I use pfSense firewall, especially as an IPSec VPN Server. There are several VPN connections with equipment of various manufacturers at the other end.

    I use ServerU as hardware instead of an ordinary PC, as most other people usually do.

    How has it helped my organization?

    The gain in performance and security from configuring the VPN connections was significant, since pfSense has replaced a server with a custom Linux open source version, which was running on outdated hardware.

    What is most valuable?

    Security and stability. The pfSense server acts as "IPSec VPN Server" for a small financial institution, but regardless of the company size, interruptions would cause significant financial impact.

    What needs improvement?

    pfSense serves us very well. My only observation is about the quality of the IPSec logs, which are difficult to interpret and are poor in filters. I have more than 10 IPSec VPN connections, and when there is a need for troubleshooting, the logs are of little help.

    For how long have I used the solution?

    Three to five years.

    What do I think about the stability of the solution?

    With regard to this configuration, I consider it a stable solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user607749 - PeerSpot reviewer
    it_user607749Manager, Live Production at a computer software company with 1,001-5,000 employees
    Real User

    Thanks for the information!

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    Updated: May 2024
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