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reviewer1021278 - PeerSpot reviewer
IT analyst with 1,001-5,000 employees
Real User
Feb 7, 2021
Free to use with an easy initial setup and good scalability potential
Pros and Cons
  • "We've found the stability to be very good overall."
  • "The access control aspect of the product could be improved."

What is our primary use case?

We primarily use pfSense as a firewall. It's a DHCP server.

What is most valuable?

The most valuable aspect of the solution is the way it can browse packages on the internet.

The initial setup is very easy.

We've found the stability to be very good overall.

The product can scale if you need it to.

What needs improvement?

The access control aspect of the product could be improved. There should be more control over everything that the user is doing. It should be able to log and report on everything users are doing. 

The product no longer complies with new rules in Brazil. Therefore, we need to move off the solution.

For how long have I used the solution?

I have about five years of experience with the solution. It's been a while since we started using it at our organization.

Buyer's Guide
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December 2025
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What do I think about the stability of the solution?

The stability of the product is very good. We haven't had any issues. There aren't bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

We've found the solution to have good scalability. If a company needs to expand, it can do so. That shouldn't be a problem.

We have about 10,000 people using the solution. There is a network manager and about ten people that work directly with the solution.

We won't be increasing usage, however. The Brazilian government recently changed some laws and this product is no longer in compliance. That is one of the reasons we are looking at Palo Alto. We are likely moving away from this solution.

How are customer service and support?

While the websites and forums are excellent, we don't have any dealings directly with technical support. Therefore, we can't speak to how they are in terms of their responsiveness or knowledgability. 

Which solution did I use previously and why did I switch?

A long time ago, the company did use a different solution. They switched to pfSense. However, now they are moving away from it as well. 

We're also using Palo Alto, however, right now, it's just in the demo phase. The solution seems to be better at centralization, which is a big selling point. We have three school campuses and we'd like to configure a solution from one central location that would work for all three campuses. With Palo Alto, it looks like we can achieve this.

On top of that, with Palo Alto, there are more user control products. You can log everything that you are doing on the internet with it.

How was the initial setup?

The initial setup of the solution is very easy. It's straightforward. There isn't any complexity. A company shouldn't have any troubles with the setup.

What's my experience with pricing, setup cost, and licensing?

We are using a free version of the solution. We don't need to pay any licensing fees.

What other advice do I have?

We are just customers. We don't have a business relationship with the company.

I would recommend the solution to small companies. If you are a small company, you can use pfSense without any issues due to the fact that it's a free solution.

I would rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Infrastructure Analyst at a non-profit with 201-500 employees
Real User
Jan 29, 2021
An open source firewall solution with a useful Packet Manager feature
Pros and Cons
  • "pfSense helped us during COVID-19 because we used OpenVPN to connect from home."
  • "The main problem with pfSense is that it lacks adequate ransomware protection."

What is our primary use case?

We use pfSense for the firewall, VPN server, client-server, and internal network.

How has it helped my organization?

pfSense helped us during COVID-19 because we used OpenVPN to connect from home.

What is most valuable?

I like the Package Manager feature. 

What needs improvement?

The main problem with pfSense is that it lacks adequate ransomware protection. I would also like pfSense to be more robust like Cisco or Fortinet.

For how long have I used the solution?

I've been using pfSense for two or three years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

Scalability is very good. We didn't have to slow down, and we worked with it for months.

How are customer service and technical support?

The pfSense page, community support, and YouTube tutorials are good.

How was the initial setup?

The initial set up is complex and took two days to deploy.

What's my experience with pricing, setup cost, and licensing?

pfSense is open-source.

Which other solutions did I evaluate?

I like Fortinet and Sophos as they have more tools to prevent ransomware attacks. Sophos has a client-server, and pfSense doesn't have that. Fortinet and Sophos are under a paid license, and pfSense is open-source and free. This is the main difference.

What other advice do I have?

I would recommend pfSense to potential users. I would tell them to just read the tutorials because they're very useful. 

On a scale from one to ten, I would give pfSense a nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Netgate pfSense
December 2025
Learn what your peers think about Netgate pfSense. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,371 professionals have used our research since 2012.
it_user1322229 - PeerSpot reviewer
CEO at a tech services company with 11-50 employees
Real User
Jan 24, 2021
Scalable application integration, offers customization, well priced
Pros and Cons
  • "The solution is fairly scalable when it comes to integrating with other applications and data sets."
  • "They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals."

What is most valuable?

The solution is fairly scalable when it comes to integrating with other applications and data sets. They have a lot more customization compared to the competition.

What needs improvement?

They could improve their commercial stance and be more agile when it comes to the commercial pricing of enterprise deals.

For a feature update, they should increase the API integrations into decentralized identity platforms making it stronger.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the scalability of the solution?

In my experience, this solution is able to increase its scalability.

How are customer service and technical support?

Technical support is very supportive. When we are in contact with them, there is no problem at all.

How was the initial setup?

The setup was straightforward.

What about the implementation team?

When doing deployments of the solution we generally average approximately six to eight weeks.

What's my experience with pricing, setup cost, and licensing?

The pricing is lower than some of its competitors. However, If you do not have a strong technical team and are trying to get pfSense to do some of the same functions as some of the competitors such as Fortinet or Palo Alto, It will cost you a lot in professional services to do it. You then lose the low cost-benefit of this solution.

Which other solutions did I evaluate?

I have evaluated Fortinet, their pricing is reasonable for the SME market, but they are not enterprise players. The strongest solutions in this field are certainly SentinelOne and Carbon Black, they outperform everything else.

What other advice do I have?

I would recommend the solution to others.

I rate pfSense an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
PeerSpot user
CEO and Founder at a tech services company with 51-200 employees
Real User
Dec 14, 2020
Stable, scalable with great extensibility
Pros and Cons
  • "Great extensibility of the platform."
  • "User interface is a little clumsy."

What is our primary use case?

We mainly use pfSense at client locations where the client is looking for a free alternative for paid/subscription based Network gateway with enterprise grade features

How has it helped my organization?

Being free and open source, we replaced our network gateway with it. Works well on an old Pentium 4 PC with 1 GB of memory. Failover, URL Filtering, Proxy server, traffic monitoring features inbuilt with SNORT IDS/IPS is all we use and have never faced any problem for over 5 years now.

What is most valuable?

The most valuable feature for our company has been the extensibility of the platform which is great. It's a great solution and I have regularly been supplying it to my clients. 

What needs improvement?

The user interface could be improved, it's a bit clumsy and clunky.  

For how long have I used the solution?

I've been using this solution for more than seven years. 

What do I think about the stability of the solution?

This solution is absolutely stable. With some systems there's a necessity to regularly redo the configurations inside the system. With Pfsense that's not the case. I have no issues with it at all. 

What do I think about the scalability of the solution?

The solution is very scalable. It has a failover feature so it's highly skilled. 

How are customer service and technical support?

Given that the solution is a free and open source product, it doesn't have any technical support center. We just have the online documentation which is not one of the best, but it's good. 

Which solution did I use previously and why did I switch?

I previously used a solution from Cyberoam but we had issues with the licensing. That's the reason we mainly stick to Pfsense open source.

How was the initial setup?

The initial setup is a little complex, of intermediate difficulty. It takes about a day. 
In terms of deployment, the entire system has been installed and configured to basically take care of a network of roughly around 35 to 40 computers. We have a dedicated physical machine which has been configured and installed throughout.

What other advice do I have?

My only comment would be to suggest that if you wish to implement the solution read the documentation very carefully. 

I would rate this solution a nine out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
General Manager at a comms service provider with 11-50 employees
Real User
Nov 26, 2020
Open source, easy to deploy, and works really well
Pros and Cons
  • "One of the advantages of pfSense is that it is very easy to work with. It is a very good open-source solution, and it works really well. pfSense provides a complete package. For some features, it could be the first solution in the world. It is a very good alternative in the market for a firewall solution. You don't need to go to Cisco or other brands with expensive firewalls. pfSense also allows us to offer some support services."
  • "There is more demand for UTMs than a simple firewall. pfSense should support real-time features for handling the latest viruses and threats. It should support real-time checks and real-time status of threats. Some other vendors, such as Fortinet, already offer this type of capability. Such capability will be good for bringing pfSense at the same level as other solutions."

What is our primary use case?

Our main business is for WiFi networks. Customers also ask us for simple firewalls, and we use pfSense to add a firewall to provide the complete solution. We are working with the latest version of pfSense.

What is most valuable?

One of the advantages of pfSense is that it is very easy to work with. It is a very good open-source solution, and it works really well.

pfSense provides a complete package. For some features, it could be the first solution in the world. It is a very good alternative in the market for a firewall solution. You don't need to go to Cisco or other brands with expensive firewalls. pfSense also allows us to offer some support services.

What needs improvement?

There is more demand for UTMs than a simple firewall. pfSense should support real-time features for handling the latest viruses and threats. It should support real-time checks and real-time status of threats. Some other vendors, such as Fortinet, already offer this type of capability. Such capability will be good for bringing pfSense at the same level as other solutions. 

For how long have I used the solution?

I have been using pfSense for about four or five months.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is easily scalable. It is more of a hardware thing than a software thing.

How was the initial setup?

It is easy to deploy. Our real deployments are for WiFi networks, and then we add one or two firewalls to protect the network. For a small network, it can take one week. For a more complex network, it could be two or three months. We have a few upcoming projects which would require severe thousand firewalls, and it would take us more than a year.

What's my experience with pricing, setup cost, and licensing?

It is open source.

What other advice do I have?

I would recommend pfSense, but it depends on the requirements. There could be other vendors who offer more services than pfSense. For example, Fortinet is a very good brand, and it offers services in a different way. Fortinet also offers more services, but it is very expensive. If you don't need some specific services, pfSense is an excellent solution.

I would rate pfSense a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Defensive Security & BlueTeam at a analyst firm with 1-10 employees
Real User
Nov 14, 2020
Offers a nice interface and good technical support and has a nice load balancer
Pros and Cons
  • "It's a good solution for end-users. It's pretty easy to work with."
  • "The solution could use better reporting. They need to offer more of it in general. Right now, the graphics aren't the best. If you need to provide a report to a manager, for example, it doesn't look great. They need to make it easier to understand and give users the ability to customize them."

What is our primary use case?

Typically, we implement this solution on an enterprise-level for our clients and set it up for them as required.

What is most valuable?

The solution offers good value.

The captive portal on the product is excellent.

The solution has a very nice load balancer.

It's a good solution for end-users. It's pretty easy to work with. 

The user interface is very nice. It's easy to navigate around the solution.

Technical support is very helpful.

What needs improvement?

The solution could use better reporting. They need to offer more of it in general. Right now, the graphics aren't the best. If you need to provide a report to a manager, for example, it doesn't look great. They need to make it easier to understand and give users the ability to customize them.

For how long have I used the solution?

I've been working with the solution for enterprise-level organizations for four or five years at this point.

What do I think about the scalability of the solution?

Our clients use the solution across 100-200 computers. Some of the implementations are sizeable.

How are customer service and technical support?

I've dealt with technical support in the past and have found them to be helpful and responsive. we have been satisfied so far with the level of support provided. They are easy to work with.

How was the initial setup?

We implement the solution for our clients, so we have a good sense of what is expected.

What about the implementation team?

As an implementer, our company can handle the initial setup for our clients.

What other advice do I have?

We implement the solution for our clients. I've personally implemented the solution on five projects so far.

We work with the latest version of the solution, typically.

Our companies are typically mid-level enterprises. 

This product is the very best. Overall, I would give it a rating of ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Senior System Engineer at a financial services firm with 1,001-5,000 employees
Real User
Nov 8, 2020
Open-source, stable, and supports at least 5,000 concurrent connections
Pros and Cons
  • "At our peak time, we have reached more than 5,000 concurrent connections."
  • "It needs to be more secure."

What is our primary use case?

We have internet limitations here in Sudan. The financial institutions that I am working with do not have a lot of services on the internet.

It is difficult but at the same time, we are safer and are not faced with any kind of compromised data.

This solution is suitable for small businesses and charity organizations. Security is not just about the firewall, you need policies and procedures in place.

What is most valuable?

The developers of pfSense follow the principles of open-source.

They keep it simple. It's simple and good.

What needs improvement?

The problem with open-source is that no one can take responsibility.

It needs to be more secure. Security needs improvement.

It's always better to have an agreement, an SLA regarding security. You should outsource your security to another company.

For how long have I used the solution?

I have been using pfSense in my home environment since 2010. I have a small lab, a small environment.

We have also deployed it in my workplace.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

pfSense is scalable.

At our peak time, we have reached more than 5,000 concurrent connections.

How are customer service and technical support?

I do not have experience with technical support.

Which solution did I use previously and why did I switch?

I am also using IPFire. It's also open-source.

It's very stable, and it meets my business needs.

How was the initial setup?

The initial setup is straightforward.

If you have solid knowledge and experience in IP tables, then it will be easy for you to deal with this product or any firewall. For example, Palo Alto or Fortinet. It's the same concept.

Depending on your activities, it can take a long time to deploy if you are new to this solution. For me, it takes less than one hour.

You have to understand the network technology and you have to understand what you are going to protect, and what service are you looking to protect. If you address these questions correctly, the installation is just a matter of a couple of clicks.

What about the implementation team?

I completed the implementation myself.

What's my experience with pricing, setup cost, and licensing?

We are using the open-source version, not the commercial one. 

It's very affordable.

What other advice do I have?

I would continue to use pfSense if the decision was mine, but it is out of my area. It depends on the CIO.

I would recommend this solution to others who are interested in using it.

pfSense will not cost you any money.

It depends on your business needs. You have to address your business needs correctly.

I would say to go with pfSense. If you feel that it is not compatible, you have other purchase options such as Palo Alto.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Systems Manager at a tech services company with 51-200 employees
Real User
Nov 7, 2020
Great pricing, good documentation, and offers very good integration capabilities
Pros and Cons
  • "The documentation is very good."
  • "The technical support needs to be improved."

What is our primary use case?

I use the product for many enterprise clients, including building construction, government, and education.

What is most valuable?

The documentation is very good.

The pricing is okay. It's not too expensive.

The integration capabilities are great. The product can integrate well with Check Point and Fortinet. They make it a very easy process.

It's very good at defending our company.

What needs improvement?

It would be ideal if the solution could integrate with Snort and OpenVPN.

The technical support needs to be improved.

For how long have I used the solution?

I've been using the solution for ten years at this point.

How are customer service and technical support?

The technical support is not great. It's very slow. Sometimes it will take four days in order to connect with them, which is actually a decent timeframe for them. 

Their documentation, however, is pretty good.

How was the initial setup?

The initial setup is not complex. It's pretty straightforward. The onboarding process is pretty good. They make everything very, very easy. People shouldn't have any issues with implementation.

What's my experience with pricing, setup cost, and licensing?

We've found the pricing to be very fair. It's actually pretty low. The licensing is very inexpensive.

Which other solutions did I evaluate?

We looked at Fortinet and CheckPoint in relation to how they work with Linux.

In the case of Fortinet, the content filter is a URL content filter. It's very different and it's complex to use.

What other advice do I have?

We're a pfSense partner.

I'd rate the solution ten out of ten. It's been very good to work with.

I would recommend the solution. pfSense is superior in terms of defending against attacks.

Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
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Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.
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Buyer's Guide
Download our free Netgate pfSense Report and get advice and tips from experienced pros sharing their opinions.