Our primary use for this solution is varied and broad. There is not a single solution that we use it for because it can take on different roles. It could be an exchange server, it could be the SQL server, it could be used for security and analytics, it could be used in cross-configuration, it could be used for domain name systems, it could be a file server — the potential of the solution leaves almost limitless possibilities. It truly has a million uses.
While this product is versatile, the challenges of competing against capable open-source solutions make it less desirable
Pros and Cons
- "The solution has great potential and leaves the user with almost limitless possibilities. It is truly a product with a million uses."
- "Because you have to pay for the product and there may be other good free solutions, this may not be the best choice for a cost-minded organization."
What is our primary use case?
What needs improvement?
I don't really know what can be improved in the newest version of the product because they are about to release Windows Server 2019 and I am still working with version 2016, which is the previous versions of Windows Server. I'm not aware of the current improvements in the 2019 version first-hand so I don't know how to improve the newest release.
What I hope to see in the 2019 version of Windows Server is an improvement in how terminal services are implemented. This is one of the problems with the 2016 version. There are parts where functionality would be better if it wasn't based on PowerShell commands. I'm more of a GUI (graphic user interface) guy and I like the way a graphic interface can simplify using a product. I like to be able to see the GUI windows and graphic controls and I am less interested in using the command line because it is more complicated. There is no reason why the graphic interface is not better while also allowing access to the PowerShell.
One of the most interesting things that could be improved from the 2016 version would be having the ability to use SIC codes for call centers. They have some solutions for video chat and messenger, and other communications services. But when you need the work station's IP for the phone, you have to turn to the manufacturer for a solution. For example, with Panasonic, you end up purchasing the entire stack of server IPs to host the operation and operator. On-premises, it would have been nice if it was in Microsoft Server and not implemented through linked servers or messenger servers or other options. It would have been more convenient if it were just included.
For how long have I used the solution?
I have been using the product for over twenty years.
What do I think about the stability of the solution?
One of the best things about this solution is the stability. The last time I turned off and re-started one of the servers was over eight months ago. That was eight months of uninterrupted, non-stop service. It's extremely stable.
Buyer's Guide
Microsoft Windows Server Update Services
August 2025

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What do I think about the scalability of the solution?
I'm not much involved with scalability because I don't have reason to scale with our business model as it is at the moment.
What about the implementation team?
We implemented the solution on-premises, which means that I own the exchange. We did the installation and the server is sitting next to a door right near me.
Which other solutions did I evaluate?
It is not really a matter of evaluating other options because I have used this one for twenty years. Nothing is perfect but this product is good or I would not have stayed using it for so long. So I base my usage on being familiar with the solution. I might change when I find a solution that is somehow better or if this solution does not meet our needs.
What other advice do I have?
When I see the other open-source solutions — such as Linux and other options like FreeDSB or Unix — almost every one of them has an alternative solution to Microsoft Windows Server. That becomes a big problem for products that are not open-source because people don't need to spend money to get a good working product. If it comes freely, there really is no good reason to pay. The development of products that are not open-source begins to suffer in the market because the profitability is limited.
So that's a problem. Sometimes the non-open source solution would be chosen because the selection of the right product is dependent on the need and capability and not the cost. In other situations, the cost is more important and the choice will be for users to go to the open-source solutions because they are free.
The point is that choosing Microsoft Windows Server over other options is not a black-and-white proposition. There is a big gray area depending on the need.
Because Microsoft Windows Server is not open-source that makes it have limited application. In rating the product, because of that, I would rate this as only a five out of ten. This is not so much because the product is bad, but because there are so many other solutions that are essentially free that many companies can take advantage of.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Systems Administrator at a comms service provider with 1,001-5,000 employees
Provides central management interface but needs more fine grain control
Pros and Cons
- "It provides central management interface for deployment."
- "The ability to have more fine control within this solution is very important. It is not available for the solution in its current state."
What is our primary use case?
We primarily use this for deploying and downloading through systems and servers.
How has it helped my organization?
It provides central management interface for deployment.
What is most valuable?
The most valuable feature is the integration of updates with our AD management. You can make an easy policy, embed WSUS, and in that actual policy we can embed to the extent to any device that generates gets automatic downloads from WSUS.
What needs improvement?
I would want the GUI on the continuing interface of the WSUS and more fine grain control. I don't want full blown enterprises. I want another object deployment, in a different kind of way that the enterprise just doesn't provide for me right now.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It is quite stable.
What do I think about the scalability of the solution?
It is quite scalable. You can integrate it with your organization. It can be scalable to what you have set it to be.
How is customer service and technical support?
I have not used tech support.
How was the initial setup?
The initial setup was quite straightforward.
What other advice do I have?
The ability to have more fine control within this solution is very important. It is not available for the solution in its current state.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Windows Server Update Services
August 2025

Learn what your peers think about Microsoft Windows Server Update Services. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,576 professionals have used our research since 2012.
Analista de segurança da informação at a tech services company with 1,001-5,000 employees
Controlled versions to reduce and prevent application crashes
Pros and Cons
- "The product reduced the number of crashes on our applications that were not able to use the latest versions of Windows updates."
- "I don't have any notes on improvements."
What is our primary use case?
The use case for this solution is to update machines with controlled versions to prevent crashes on applications.
How has it helped my organization?
The product reduced the number of crashes on our applications that were not able to use the latest versions of Windows updates. This allowed me to control it and reduce the time restoring machines or installing applications.
What is most valuable?
We need control over the versions of Windows to test them before using them on our network.
What needs improvement?
I don't have any notes on improvements.
For how long have I used the solution?
I've used the solution for some time.
What do I think about the scalability of the solution?
I can control everything in the same place, and it's nice.
How are customer service and support?
I used support for Office in the past and it has been good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I've just used this solution.
How was the initial setup?
At first, it was hard to set up. However, after some time, we learned how to deploy without problems.
What about the implementation team?
I used to do the setup by myself without anyone helping.
What was our ROI?
We reduced the number of crashes on our applications that were not able to use the latest versions of Windows updates. It reduced the time of restoring machines or installing applications.
What's my experience with pricing, setup cost, and licensing?
Microsoft is expensive, at least in my country. However, it's offering good value for money. It's not a crazy price.
What other advice do I have?
I would recommend WSUS for update management. I's rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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