We use WSUS on a host in our main data center so that all the Windows and the endpoint updates are downloaded to a central location before being distributed to the endpoints through our local network. The aim is to avoid the endpoint downloading the update directly from the internet and killing the office bandwidth.
IT Systems Administrator at a tech services company with 1-10 employees
Faithfully delivers updates to endpoints; offers the option to create multiple downstream servers
Pros and Cons
- "Provides the ability to create multiple downstream servers."
- "User interface is outdated and not user-friendly."
What is our primary use case?
What is most valuable?
This product provides the option to create multiple downstream servers. If the infrastructure is distributed to different sites or different countries, you can create a structure where the upstream server downloads all the updates using the specific internal connection, and then distributes those updates to the downstream servers at a scheduled time when the workload is minimal.
What needs improvement?
The interface is not user-friendly. It looks like Windows 98 and it needs a different format, maybe something web-based, or perhaps it's time to rebuild from scratch. It needs to be something that provides clear options and should include an FAQ section to help provide some answers without having to search Google or contact technical support.
For how long have I used the solution?
I've been using this solution for about three years.
Buyer's Guide
Microsoft Windows Server Update Services
March 2025

Learn what your peers think about Microsoft Windows Server Update Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
855,156 professionals have used our research since 2012.
What do I think about the stability of the solution?
This solution delivers updates to the endpoint. We worry about server stability but not the endpoints. If there are any issues we can manage without it functioning at peak level.
What do I think about the scalability of the solution?
The solution is very scalable. You can add servers as needed and add batches of endpoints to it.
How was the initial setup?
The initial setup is difficult. It's easier if you don't need downstream servers but if you want to do it properly and securely and have the packages distributed without any interference, it's a little bit complex. To configure it from scratch for 1,000 endpoints, can take up to three days.
What's my experience with pricing, setup cost, and licensing?
When purchasing the operating system, WSUS is included in the price of the product.
What other advice do I have?
It's important to monitor bandwidth usage and traffic that might be blocked on the firewalls.
This is a good product and it does its job but it's quite complex to configure, implement, and maintain, and the interface is terrible, so I rate it eight out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Lead - Global IT Networks at a recruiting/HR firm with 10,001+ employees
Stable and straightforward solution that allows complete network visibility
Pros and Cons
- "Setup is very simple and straightforward."
- "Some issues with scalability in larger organizations."
What is our primary use case?
My primary use case is general patch management, to make sure that when Microsoft releases patches, we test and deploy them within the timelines. The solution also ensures that we are compliant and protected against vulnerabilities.
What is most valuable?
The most valuable feature is the ability to check whether users working from home are on the domain or not, allowing us complete visibility of the endpoints that are connecting to our network.
What needs improvement?
One area for improvement is that WSUS does not give 100% accuracy, so you cannot be completely certain that all of your systems are fully patched. There are always 5-10% of your systems that have not been updated with the correct patches, which is an open gate for security threats. I also think that the product needs a better utility and report mechanism. In the next release, I would like to see better compatibility for non-Windows servers and tools.
For how long have I used the solution?
I've been working with this solution for a year.
What do I think about the stability of the solution?
Functionality-wise, WSUS meets our requirements.
What do I think about the scalability of the solution?
There are some issues with scalability in larger organizations, as WSUS may not cover 100% of their endpoints.
How was the initial setup?
Setup is very simple and straightforward.
What other advice do I have?
Currently, I'm looking at other solutions because the enrolment we have is not boundary-defined, so we require a product with total remote infrastructure management, vulnerability assessment, and complete control of the system built in. For best results with WSUS, you need to keep close track of things with regular function checklists. I would rate this product as eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Windows Server Update Services
March 2025

Learn what your peers think about Microsoft Windows Server Update Services. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
855,156 professionals have used our research since 2012.
Deputy Manager at Arya Omnitalk Wireless Solutions Private Limited
Provides good reporting capabilities and helps maintain compliance and security
Pros and Cons
- "The reporting capabilities that help maintain compliance and security are good."
- "The solution must provide the issue description of the patches."
What is our primary use case?
We use the solution as per Microsoft’s policy.
What is most valuable?
The reporting capabilities that help maintain compliance and security are good.
What needs improvement?
The solution must provide the issue description of the patches. We are not able to trace the issue resolution for the patches. The issues must be available in the patch portal. It will help us to be aware of the upcoming patches and the resolutions provided. We are not able to trace the problems we are facing on our platform. We need to know which patch or update will give us a solution for our issues. There should be more frequent updates.
For how long have I used the solution?
I have been using the solution for around ten years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
The tool is scalable. We have five users. The tool is not used extensively.
How was the initial setup?
The setup is easy.
What's my experience with pricing, setup cost, and licensing?
The product is not expensive.
What other advice do I have?
The solution is built-in with Microsoft Windows Server. I will recommend the product to others. Overall, I rate the solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Support at Rabban Ready Mix Company WLL
Has an easy setup process and good technical support services
Pros and Cons
- "The product provides a valuable Single Sign-On (SSO) integration feature within our IES environment, particularly with the IT directory and server systems."
- "They could reduce the platform's prices."
How has it helped my organization?
The product helps us to fix the vulnerabilities in the system.
What is most valuable?
The product provides a valuable Single Sign-On (SSO) integration feature within our IES environment, particularly with the IT directory and server systems.
What needs improvement?
They could reduce the platform's prices. Additionally, they should enhance cloud security and make it more user-friendly.
For how long have I used the solution?
We have been using Microsoft Windows Server Update Services for over ten years.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten. However, sometimes it works slowly.
What do I think about the scalability of the solution?
We have 50 Microsoft Windows Server Update Services users in our organization. We use it 24/7/. I rate its scalability a ten out of ten.
How are customer service and support?
The technical support services are excellent.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is easy. It took us an hour to migrate the data from on-premises to the cloud. I rate the process a ten out of ten.
What about the implementation team?
A team of three executives in our organization worked on SQL server migration and application hosting.
What's my experience with pricing, setup cost, and licensing?
The product is expensive.
What other advice do I have?
I rate Microsoft Windows Server Update Services a ten out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Cloud Security Consultant at Pegasystems
A stable and easy-to-deploy solution that alerts users about errors while patching servers
Pros and Cons
- "Compared to Linux, Windows Server’s setup is easier."
- "There are some bugs in IIS."
What is most valuable?
I like the solution. When we do patching, the tool gives us error messages. We have around 1,000 production servers. It is tough to push Microsoft patches to 1,000 servers. When the servers fail, we troubleshoot to understand why they were not patched.
What needs improvement?
IIS is the web server for Windows Server. There are some bugs in IIS. It must be improved.
For how long have I used the solution?
I have been using the solution for three years.
What do I think about the stability of the solution?
I rate the tool’s stability a seven or eight out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a seven out of ten. We are a printing and packaging company. We have more than 4,000 customers globally. We maintain all our customers’ data in our data center.
How are customer service and support?
Whenever we face issues, we raise them to Microsoft and resolve the issues.
How would you rate customer service and support?
Positive
How was the initial setup?
Compared to Linux, Windows Server’s setup is easier.
What other advice do I have?
We are planning to move to AWS. Our organization has given the employees the credentials to learn AWS. We also have Linux servers. We are not using all the services from Microsoft. We use what our organization needs. Overall, I rate the tool an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Platform Lead -Windows & VMWare DR at FIS
Highly scalable and stable solution
Pros and Cons
- "Once we configure it and it keeps updating the patches, all I need to do is filter out which patches are required or not."
- "It would be good if it could deploy third-party patches or applications."
What is our primary use case?
In terms of use cases, our clients use this Windows update service to deploy patches and service packs across all their servers and computers.
What is most valuable?
Once we configure it and it keeps updating the patches, all I need to do is filter out which patches are required or not. First, we test all the patches in a test environment, and if it's successful, we approve it for deployment. That's what I do. It fulfills all the requirements.
What needs improvement?
It would be good if it could deploy third-party patches or applications.
For how long have I used the solution?
I have been using this solution for ten years. We are using version 3.0 of the software update service.
What do I think about the stability of the solution?
I would rate the stability an eight out of ten.
What do I think about the scalability of the solution?
Scalability is pretty high, so I would rate it a ten out of ten. In our organization, we have three source services and two servers. As for the number of users, it is around the globe, actually. There are more than two thousand users.
How are customer service and support?
The customer service and support team is good. I hardly approached Microsoft for the solution.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is very easy. One benefit is that it downloads from the internet, and we can select which patches to deploy onto the client computers. The client computers don't need to download it again.
The initial setup was the easiest thing I've seen with Microsoft. I would rate the setup a ten out of ten.
What about the implementation team?
Generally, we should do the deployment during the late night hours, and it takes around two to three hours max to deploy it for our set of seven computers.
What's my experience with pricing, setup cost, and licensing?
It is not really expensive. I would rate it one out of ten, where one is for low pricing and ten is for high pricing.
What other advice do I have?
It's robust and stable. It provides options to figure out which patches to deploy, when, and how to deploy them silently, depending on the customer or user preferences. These are the best facilities I see in this service.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Security Specialist at Engen
Stable and easy to set up
Pros and Cons
- "The most valuable feature is Server Update's stability."
- "More integration with different platforms would be an improvement."
What is our primary use case?
I use Update Services to ensure our server estate remains adequately patched.
What is most valuable?
The most valuable feature is Server Update's stability.
What needs improvement?
More integration with different platforms would be an improvement. In the next release, Microsoft should expand on automation.
For how long have I used the solution?
I've been using this solution for more than ten years.
What do I think about the stability of the solution?
Server Update is stable.
What do I think about the scalability of the solution?
This solution is scalable.
How are customer service and support?
Microsoft's technical support is fine.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
I would recommend Server Update for anyone looking into it and rate it as eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Country Manager at Arkano Software
Efficient, reliable, but configuration difficult
Pros and Cons
- "The most valuable feature of Microsoft Windows Server Update Services is the efficiency once configured."
- "Microsoft Windows Server Update Services could improve the ease of use."
What is our primary use case?
I am using Microsoft Windows Server Update Services for patch management.
What is most valuable?
The most valuable feature of Microsoft Windows Server Update Services is the efficiency once configured.
What needs improvement?
Microsoft Windows Server Update Services could improve the ease of use.
For how long have I used the solution?
I have been using Microsoft Windows Server Update Services for approximately 12 years.
What do I think about the stability of the solution?
Microsoft Windows Server Update Services is stable.
How are customer service and support?
The support could improve because we needed to do a lot of research to use the Microsoft Windows Server Update Services and hardware. It was a time-consuming process.
How was the initial setup?
The setup and configuration of Microsoft Windows Server Update Services are difficult. It could be made easier.
What about the implementation team?
I used two people for the implementation and maintenance of Microsoft Windows Server Update Services.
What other advice do I have?
I would advise others that this is a good solution but it takes some time to configure. It is important to do it right.
I rate Microsoft Windows Server Update Services a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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