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PaulDe Groot - PeerSpot reviewer
Power Platform Consultant at a tech services company with 11-50 employees
Consultant
Apr 11, 2022
Good for automation and creating small apps for Microsoft Office but needs to be more stable
Pros and Cons
  • "It is good for using for small apps and automation on Office stuff."
  • "The stability of this solution could be better."

What is most valuable?

The performance is showing signs of improvement. 

Technical support is okay.

It is good for using for small apps and automation on Microsoft Office items.

What needs improvement?

The stability of this solution could be better. It's getting better, the performance. However, it's not there yet.

We'd like to be able to leverage more reuse of the code we are implementing in the apps.

For how long have I used the solution?

I've been using PowerApps for two years.

What do I think about the stability of the solution?

The solution needs to improve stability and performance. However, they are working on it. 

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December 2025
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How are customer service and support?

Technical support is okay and we are mostly satisfied with it. 

How would you rate customer service and support?

Neutral

What other advice do I have?

I'm a customer and an end-user.

I would advise other users to try out the product. We've had a largely positive experience. It's good for using for small apps, and automation specifically for Office stuff. If a company needs that kind of specific usability, I'd suggest they use PowerApps.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1791999 - PeerSpot reviewer
Solutions Architect at a tech vendor with 10,001+ employees
Real User
Top 5Leaderboard
Mar 1, 2022
Useful video documentation, fully customizable design, and excellent support
Pros and Cons
  • "In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors."
  • "The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important."

What is our primary use case?

I'm working for a company that provides services and develops projects for our clients. I am a solution architect and I use Microsoft PowerApps.

What is most valuable?

In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors.

What needs improvement?

The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important.

For how long have I used the solution?

I have been using Microsoft PowerApps for approximately four years.

What do I think about the stability of the solution?

The performance and the stability of Microsoft PowerApps are great because it is based on the Microsoft platform. We are able to use a lot of other features, we have no problems with the performance.

How are customer service and support?

The technical support from Microsoft PowerApps is quite good because they respond in a few hours. They provide comprehensive support as well. If you do not buy any support package, SLA agreement, et cetera, and only have a standard license, you are able to raise a ticket with them and they will support you.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

There are areas of Microsoft PowerApps that can be improved. For example, the license policies are expensive to purchases the premium connectors. If a company would like to use the premium features, they have to pay a lot of money. The Microsoft PowerApps portal could be easier to use when there are a lot of external users because if a company has 1,000 external users, it is too expensive to use the Microsoft PowerApps portal.

What other advice do I have?

I would recommend people to pay attention to not only the documentation of the solution but Microsoft provides a lot of video and text documentation. They give step-by-step guides on how to use different features and how to start and complete the implementation. Microsoft documentation is a good way to start for non-familiar people to Microsoft PowerApps.

I rate Microsoft PowerApps a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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December 2025
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reviewer1231884 - PeerSpot reviewer
CEO at a tech vendor with 51-200 employees
Real User
Jan 15, 2022
Its performance is good, and it can be used by all business users
Pros and Cons
  • "The most valuable feature is that PowerApps can be used by most business users. It is not only for programmers."
  • "In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough."

What is our primary use case?

It was used to collect or gather information from the requests, assess requests, and evaluate the requests for a new potential project. 

I am a consultant for developers and architects. People to whom I give consultation use it.

It is a cloud solution. Data can be cloud-based or on-premises, but it is mostly cloud-based.

What is most valuable?

The most valuable feature is that PowerApps can be used by most business users. It is not only for programmers.

Its performance is also valuable.

What needs improvement?

In some cases, PowerApps would have some limitations in terms of the data, the number of transactions, and so on, but for a normal solution, it would be enough.

For how long have I used the solution?

I have used it for more than one year.

What do I think about the stability of the solution?

I have not heard about any issues with its stability.

What do I think about the scalability of the solution?

It is scalable. It is used by more than 200 people with different roles, but only two people directly work with it. 

Which solution did I use previously and why did I switch?

People use different solutions for different projects. The previous project was on another technology. They switched because it was more simple, and they knew similar technology for developing the project. They were already using other solutions, such as Power Automate and Power BI, from the Power platform.

How was the initial setup?

It doesn't require any installation. PowerApps works on the Microsoft cloud on the server, and you have two options for using the data. The data is possible on-premises or on the cloud, but PowerApps is only on the cloud.

What's my experience with pricing, setup cost, and licensing?

It depends on the subscription of Office 365 that customers have. With some subscriptions, it's possible to use PowerApps.

What other advice do I have?

I would recommend this solution to others. I would rate it an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1276098 - PeerSpot reviewer
Application Support Specialist at a aerospace/defense firm with 501-1,000 employees
Real User
Jan 12, 2022
Features are limited and it's challenging for non-technical users, but it offers good cross-platform support
Pros and Cons
  • "If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else."
  • "PowerApps can't do a lot of things that users need now. For example, it can't handle signatures."

What is our primary use case?

PowerApps is mostly a front end. It's a form where users can input information, and it gets goes into a database.

What is most valuable?

If you want something that you can use for cellphones, multiple tablets, and things like that, you can use PowerApps for the front end. It gathers all the information, and the information goes somewhere else. 

What needs improvement?

PowerApps can't do a lot of things that users need now. For example, it can't handle signatures. 

For how long have I used the solution?

We just started using PowerApps last year.

What do I think about the scalability of the solution?

I don't know if PowerApps is suitable for the enterprise level. When we need an enterprise solution, we don't use PowerApps because it's too complicated for the users and creates too many headaches for IT.

How are customer service and support?

It's hit or miss. Microsoft makes changes so fast that even their support engineers are confused. Sometimes I'll change my settings, and then I'll go back to my settings the next week, and I can't find it. Finally, I realize that Microsoft changed something, and this particular setting is now integrated into another part of the menu. They keep doing that. It confuses the admins and even their own people.

Which solution did I use previously and why did I switch?

Microsoft had a solution called InfoPath that they discontinued and replaced with PowerApps. I still like it much better because of the licensing issues. PowerApps' use case is more general. Microsoft took InfoPath's functionality and made it more complicated in PowerApps. 

They did the same thing when they introduced the new version of Power Automate. Microsoft took away the best workflow feature. Without that particular one, it's hard to create general workflows for somebody else. Many people don't know how to create workflows, so they rely on IT to do that for them.

How was the initial setup?

Setting up PowerApps isn't straightforward. We allow users to be citizen developers, as they call it, and around 95 percent of the time they end up going back to us, saying, "Hey, we can't use this. We don't know what to do. Help us!" As IT, we're spending a lot of time creating these forms for them instead of users doing it themselves.

Which other solutions did I evaluate?

There are better solutions like Jotform, which is a complete form solution. We're now using Jotform instead of PowerApps because the workflow is simplified. It can accept signatures, and there are many widgets you can use. Jotform has drag-and-drop functionality. However, even with drag and drop, many users still can't build forms and need help from IT. 

It's just a matter of which will make the best use of your time. If it takes a long time to create something in Power Apps and half the time to do it in Jotform, I would make it in Jotform and be done with it. We also use Microsoft Forms for simple forms instead of PowerApps.

What other advice do I have?

I rate PowerApps four out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Chief Information Technology Officer at a tech services company with 11-50 employees
Real User
Dec 9, 2021
Stable, scalable and easy to use and map
Pros and Cons
  • "The solution is easy to use and map."
  • "The solution should have more integration with other platforms."

What is our primary use case?

We use the solution for making forms for Office 365.

What is most valuable?

The solution is easy to use and map.

What needs improvement?

The solution should have more integration with other platforms. 

The licensing price could be better. 

For how long have I used the solution?

We have been using Microsoft PowerApps for five to ten years. 

What do I think about the stability of the solution?

The solution is definitely stable. 

What do I think about the scalability of the solution?

For sure, the solution is scalable. 

How was the initial setup?

As the solution is deployed on-cloud, there is no need for installation. 

What's my experience with pricing, setup cost, and licensing?

The price for the license could be more cost-effective. 

Customers have the option of monthly and yearly subscriptions. 

What other advice do I have?

The solution is deployed both on-premises and in the cloud. 

I would recommend the solution to others. 

We deal with around 15 customers. 

I rate Microsoft PowerApps as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1717350 - PeerSpot reviewer
EVP, Solutions at a tech services company with 11-50 employees
Real User
Dec 6, 2021
Easy to set up, integrates well with native systems, and offers good stability
Pros and Cons
  • "I have found the technical support to be helpful."
  • "When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal."

What is our primary use case?

We are into software consulting. We have been developing various solutions and leveraging PowerApps to do it.

What is most valuable?

What I like about it is that it is coming from Microsoft. It is very easy for us, our techno-functional consultants to spin an application in days, not in months. 

This is easily integrated with native systems including the Microsoft stack. If we have to integrate with other products such as SharePoint, we can leverage any services using Azure or the same platform.

In terms of scalability, it can scale quite well. It's so scalable with forthcoming technologies. We can develop something in PowerApps, and that can easily be scaled to a bot. We can quickly make a bot there and make it work in conjunction with applications.

We had it integrated earlier with voice channels. You can manage an omnichannel kind of scenario between Voice, Teams, WhatsApp, social integration platforms like Twitter, Facebook, et cetera. 

The RPA is very closely integrated onto the same platform and BI as well. It's great.

The initial setup is very easy.

The product is very stable. 

I have found the technical support to be helpful.

What needs improvement?

When we talk of integrating with external applications, that's one area where, even today, I had to loop in my code developers. If this area can be streamlined so that my techno-functional consultants, who are on-site, can immediately start working on something without the assistance of developers, that would be ideal.

For how long have I used the solution?

I've used the solution for four and a half or five years. 

What do I think about the stability of the solution?

The stability has been great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

What do I think about the scalability of the solution?

It's so scalable. We can scale to all the latest technologies and we can integrate with the social platforms. We can integrate with the document management system (SharePoint). We can integrate with the Active Directory exchange server. It's limitless.

It is so much more scalable once you have everything available over in the Dataverse so that you can write triggers and automate a lot of the BPM. Once you have everything with you, you can spin any dashboards, reports, schedules, and then those can go through mail alerts. You can schedule alerts through WhatsApp messages. You can schedule it through voice IVRs. You name a thing, or you can schedule it. You build it over here and then schedule it over there. 

How are customer service and support?

My experience with technical support has been very, very hood. They've been very supportive. The only thing is that you have to have the right support plan. If you have one, they adhere to the SLA quite well.

How was the initial setup?

The initial setup is not overly complex or difficult. It's pretty simple and straightforward. 

What about the implementation team?

I have done the initial setup multiple times for the various installations. I can handle it on my own and do not need outside assistance. 

What's my experience with pricing, setup cost, and licensing?

The pricing is a subjective thing. Whenever we are positioning PowerApps to an enterprise that is already into Dynamics 365 ER PCRMs, it is very easy to position it as they have already made initial investments there. It is just simply that the number of users that are based on the number of applications and it can be scaled. For them, I've never faced any issues. For example, for a hospital with it, we were already reaching out to, say, 40 units. When they wanted to scale to their smaller units, the 70 of them, it was a cakewalk. Then we had a plan to extend it to their pharmacies, say, 50 of them. That, again, was a cakewalk as they were already on that platform.

However, when I go and reach out to a smaller business SMB segment, the challenge over there is that we are faced with competition - with other software which has been built on PHP. If we host it on-prem, of course, then that discussion of cloud versus on-prem and those fundamental discussions creep in and then there is the minimum unit price per license, meaning per user or per app. When you look at it that way, an SMB will see it as expensive compared with open-source options.

What other advice do I have?

I'd rate the solution at a nine out of ten. If the external integration process was easier, I would give it a perfect ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
PeerSpot user
reviewer1571427 - PeerSpot reviewer
Group Head of IT at a marketing services firm with 201-500 employees
Real User
May 18, 2021
Scalable and stable with good usability
Pros and Cons
  • "The product has good usability, in terms of low-code applications."
  • "Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten."

What is most valuable?

The usability, in terms of low-code applications, is a feature we have found most valuable. We just do development and then distribution.

What needs improvement?

Improvements to the capturing of geographic locations and integration with maps would raise my score of the product from seven point five to its maximum of ten.

For how long have I used the solution?

We have been using Microsoft PowerApps for around two years.

What do I think about the stability of the solution?

So far, the product has shown stability.

What do I think about the scalability of the solution?

The product is scalable.

What other advice do I have?

I am making use of the product in my own company.

I would rate it an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Girish Kumar. - PeerSpot reviewer
Consultant at a tech services company with 11-50 employees
MSP
May 2, 2021
Easy for extracting data and app building
Pros and Cons
  • "It's very easy to build an app using this solution."
  • "Installation and integration could be improved."

What is our primary use case?

Our primary use case of this solution is for when we're integrating something and need to extract some data. We use PowerApps to extract the data and create our own module inside PowerApps and create our own app. We extract data and integrate it with PowerApps.

What is most valuable?

It's very easy to build an app using this solution. It's easier than with other tools. 

What needs improvement?

I think installation and integration could be improved. It's tricky compared to other tools. 

For how long have I used the solution?

I've been using this solution for a month or so.

What do I think about the stability of the solution?

We are a small company and only have four or five people using this solution. 

How was the initial setup?

When it comes to installation, we need to install a gateway and integrate between two tools, for example, PowerApps and Power Virtual Agents, Deployment is a little complicated. The data is available in Google but it's a little difficult.

What's my experience with pricing, setup cost, and licensing?

Licensing is on a monthly basis. 

Which other solutions did I evaluate?

We tried a lot of other products before choosing PowerApps and we found Microsoft to be easier to use. 

What other advice do I have?

I would recommend this solution. Microsoft is a large company and the product has good features. We plan to migrate all our tools to Microsoft in the future. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2025
Buyer's Guide
Download our free Microsoft Power Apps Report and get advice and tips from experienced pros sharing their opinions.