We have a partnership with Microsoft.
Practice Lead at a consultancy with 10,001+ employees
User-friendly with good flows but the UI needs to be improved
Pros and Cons
- "The flows are good because they can be used in a variety of situations."
- "The portal and canvas apps need to be improved and brought up to speed."
What is our primary use case?
What is most valuable?
The flows are good and probably the best component of this product because they can be used in a variety of situations and we're using it all the time. We're also using a lot of portal and canvas too. This is a simple solution and user friendly.
What needs improvement?
The product has a few issues. The portal and canvas apps are the main things that need to be improved. Bringing the UI of a model-driven app to something closer to what Salesforce has will definitely be a game changer.
For how long have I used the solution?
I've been using this solution for three years.
Buyer's Guide
Microsoft Power Apps
December 2025
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What do I think about the stability of the solution?
The solution is stable if the load is not too high. If it is, then we have issues and need Microsoft to help us sort things out. In the low to medium load, it's very stable.
What do I think about the scalability of the solution?
Our implementation wasn't huge but the solution is scalable.
How are customer service and support?
The technical support was good. They provided us with first-rate architects and good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was relatively straightforward.
What other advice do I have?
I recommend this solution because of the type of connectors that they have, the cost is reasonable, and it's easy to learn.
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder & CEO at a tech services company with 51-200 employees
Reliable and issue free with helpful technical support
Pros and Cons
- "The solution is stable and reliable."
- "We'd like to see more integration capabilities in the future."
What is our primary use case?
We use it as part of our analytics offering. We are basically into analytics. Maybe sometimes we use it to build small apps to instrument the research process. That's what we do.
What is most valuable?
I am from the sales side, so I really do not know the technical aspect of it.
It's my understanding that it has been issue-free.
We have pretty easy integration options.
Technical support is great.
The solution is stable and reliable.
The scalability is good.
What needs improvement?
I don't have any notes for improvement. It does what it says it does.
We'd like to see more integration capabilities in the future.
For how long have I used the solution?
We've been using the solution for about three years.
What do I think about the stability of the solution?
The solution works well. It's stable. the performance is good. there aren't bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We use it for a very specific purpose, and therefore scalability is not really a factor for us.
We have about ten clients using the solution currently.
How are customer service and support?
Technical support has been fine. We are satisfied with their level of service.
How was the initial setup?
We use the cloud version of the solution. There isn't an in-depth deployment process.
What about the implementation team?
We handle the projects and the implementation for our clients.
What's my experience with pricing, setup cost, and licensing?
I don't have any comments on the cost or licensing. It's fine. It's cheap compared to other RPA tools. It was about $40. There are people that are lower than that, however, they don't give you the features.
What other advice do I have?
We use a lot of Microsoft products. We use Microsoft Power BI, Power Platform, and Azure Patch Solutions.
I'm not sure which version of the solution we're using.
I'd recommend the solution to others.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Power Apps
December 2025
Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,853 professionals have used our research since 2012.
Senior Business Intelligence Consultant at a consultancy with 10,001+ employees
Low code requirements and good integration; customization should be simplified
Pros and Cons
- "Ability to generate QR codes and scan barcodes."
- "Customization is somewhat complicated."
What is our primary use case?
We are user integrators and partners with Microsoft.
What is most valuable?
One of the valuable features of PowerApps is the ability to generate QR codes and scan barcodes, as well as take an image. Integration is good; the solution is low code and easy to deploy. It's great that you need to create a unique verification, it's a feature that helps a lot.
What needs improvement?
We had issues with the syntax during the build. Writing quotes could be simplified. Customization, in general, is somewhat complicated.
For how long have I used the solution?
I've been using this solution for a couple of months.
What do I think about the scalability of the solution?
As with most Microsoft products, it's scalable. We recently deployed in a company in Burundi where they have 50 users. It requires two, sometimes three people for maintenance. Once the solution is set up, there's not much required. We'd like to scale nationwide but it ultimately depends on the cost.
How are customer service and support?
I haven't had contact with Microsoft support regarding this product.
How was the initial setup?
I think for the first-time user, the initial setup takes more time. Other tools like Automate are easier to deploy. PowerApps requires so many things to click and customize, it's really detailed. Building the system takes a little bit more practice than with other solutions. The deployment was done in-house and we had a couple of people working on it. The implementation took about a week.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive because if you have, say, 100,000 users or more, that can add up. Licensing works on a tier system but I don't have the details.
What other advice do I have?
Building is the simple part of this product, it's the costing that needs to be checked. It can often be overlooked when you build a solution.
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President - Information Systems at a media company with 1,001-5,000 employees
Easy to create and deploy apps, but needs more RPA capabilities
Pros and Cons
- "The initial setup is very simple."
- "There are occasional performance challenges."
What is our primary use case?
We use the solution as part of Dynamics 365 Online. Within that, we use Power Apps and we've integrated something on the on-prem database.
The app is located within Dynamics 365 Online. It draws data from an on-prem data source. We use it to perform certain actions in Teams, so we have Dynamics 365 and Teams integration.
We've created an email reader using Power Apps.
What is most valuable?
The solution is pretty easy to create and deploy apps.
You don't need a very high level of technical knowledge. Of course, you do need some level of technical knowledge, however, a normal developer can easily learn and deploy Power Apps.
The initial setup is very simple.
The solution scales well.
What needs improvement?
They need a bit of RPA functionalities. There are other competitive products such as ServiceNow and Automation Anywhere. They offer exhaustive functionalities. Power Apps as a platform maybe need some ready-made templates that could be deployed. That would help.
There are occasional performance challenges.
The product could do some integrations with third-party providers. That can be still expanded. They do have a decent number of integrations and connectors available, however many of those connectors only offer the basic functionalities. I'd like to see better, wider connectivity.
For how long have I used the solution?
I've used the solution for six to eight months at this point. It's been less than a year.
What do I think about the stability of the solution?
In general, the product works fine. That said, there are occasional challenges in performance and when you actually have Power Apps working with other products on Power Platform, such as the Power Automate, et cetera. By and large, however, it's pretty stable.
What do I think about the scalability of the solution?
We have about 300 users on the solution currently. We do have approximately 700 plus users on Dynamics 365, however, not all of them are using Power Apps.
The solution is pretty easy to scale.
We pretty much use this solution on a daily basis. It's used a lot.
How are customer service and support?
We reached out to technical support just once where Power Automate wasn't actually triggering an event. Apart from that one ticket, it's been working fine. We haven't really dealt with technical support too much.
We have normal support. We don't have Premier Support. Of course, the response time was about average when we used them. In the end, the issue was something to do with the core product, so they have actually had to take it up with the product engineering team at Microsoft as well.
Which solution did I use previously and why did I switch?
I'm aware of ServiceNow and Automation Anywhere.
How was the initial setup?
The initial setup is very straightforward and simple. It's not complex or difficult.
There was some background development involved during the deployment process.
The is no maintenance required.
What about the implementation team?
We did not need any outside assistance from consultants or integrators. We handled it in-house ourselves.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty good. Microsoft offers very good value for money.
Apart from the licensing, storage is actually the costliest part. One needs to actually look at how to optimize the use of storage as ultimately it's on the cloud. It's part of the Dataverse storage now, with Dynamics 365, Power Apps, et cetera. That bit of the offering is the costliest part.
The product license and platform licensing are good. That's definitely value for money compared to some of the other vendors. Microsoft is placed well. It's just the storage, as I said, that's costly.
What other advice do I have?
We are customers and end-users.
We are using the cloud version, and therefore we are going with whatever is the latest available functionality.
At least for the regular day-to-day work, one can build very useful apps with minimal investment. One can start fast. The only thing is, you need to have people actually experiment on this. Other than that, it's a good platform.
Currently, I'd rate the solution at a seven out of ten right now, as there's continuous improvement that's happening and, once that happens, in the future, I will likely be rated even higher.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Creates applications quickly, is simple to use, has competitive pricing, and is easy to scale
Pros and Cons
- "When I am developing any user UI, it gives me complete flexibility. I can manage in any way I want."
- "When it comes to PowerApps, debugging can be difficult at times. It would be beneficial to simplify it."
What is our primary use case?
We are an IT consulting company. We provide IT solutions to other companies.
We have had a few different requirements, one requirement was to create a simple online form that can be used by the clinics. When patients arrive, they will be given a TAB, to complete the form, which will be printed directly to the receptionist, once they complete the form.
Another application was supply chain management. Using PowerApps, we replicated the entire supply chain management. The corporate users will send the requisition to the purchasing department for review and approval, after which it will be distributed to prospective vendors.
Vendors will then submit their quotes for review. Multiple quotes can also be reviewed concurrently. This is all done with PowerApps. After they have reviewed them, they can select a vendor and process the PO.
In the third scenario, we developed a public relations system that you would find here in the UAE.
PROs must manage and obtain visa permissions in the United Arab Emirates. We have documentation with a two-year expiration date. As a result, we've developed a document management system that uses a Power Automated workflow system to view the alert and process the documents for all employees.
These are the workflows that we have worked on recently and have been created using Microsoft PowerApps and Power Automate.
What is most valuable?
Because there is no need for lengthy code, applications can be created quickly. That's the beauty of PowerApps in general, whether I'm using Power Automate or PowerApps for UI development. And the UI is very user-friendly.
When I am developing any user UI, it gives me complete flexibility. I can manage in any way I want.
It is constantly being improved. I've been using it for three years and have noticed that upgrades are happening on a regular basis, and it's becoming more and more user-friendly, both for developers and for users.
We can now also share it on Microsoft Teams. As a result, it is becoming increasingly powerful.
It is very easy to use.
What needs improvement?
A web interface is one thing that I don't see. I can create an interface for mobiles and tabs but only for PowerApps.
If you can have something like Power Web with it, that will be a classic because we are developing user interfaces, but we cannot access those user interfaces using a browser.
If we can get into that mode of publishing for the public users, which is something different, and I am not sure how that can be done, but I'm sure we can come up with something.
We occasionally have some issues where we can't grant access until and unless a user is created in Active Directory. This is something that should be worked on, and when it is, it will be powerful.
When it comes to PowerApps, debugging can be difficult at times. It would be beneficial to simplify it.
For how long have I used the solution?
I have been working with Microsoft PowerApps for three years.
We are working with the latest version.
What do I think about the stability of the solution?
We have not had any performance issues, or any other issues, because it is on the cloud.
We are completely satisfied with Microsoft PowerApp's stability.
What do I think about the scalability of the solution?
Because almost everyone uses Office 365, it is very simple to scale Microsoft PowerApps.
Our company has five developers among its users. Our clients, on the other hand, vary; we have one client who has over 500 users.
How are customer service and support?
I've spoken with technical support, and they're fantastic. They provide you with a very good response from the moment you launch your ticket.
On a few occasions, when I launched a ticket, I receive full support and they were able to help me with everything.
Which solution did I use previously and why did I switch?
We use Office 365 online which includes Microsoft PowerApps, Power Automate, and Power BI.
How was the initial setup?
The initial setup is extremely simple for me. I am an IT professional, but it is easy, even for others.
I have worked with many who have been using other tools and when they were introduced to PowerApps, they expressed that it is amazing.
It didn't take long for me to install, only a couple of minutes, because I've been using Office 365 since 2013, but I've never used PowerApps before. I started only recently, in 2018.
One of my clients asked me to create a small app in PowerApps for him. That's where we began. I had a PowerApps application ready in a week.
We don't require any maintenance as it is on the cloud.
What's my experience with pricing, setup cost, and licensing?
Microsoft's pricing is comparable with other similar solutions.
Which other solutions did I evaluate?
I had evaluated Mendix. We prefer Microsoft, we have used Microsoft from the beginning.
What other advice do I have?
I am a VB developer. I began my career in 1995 or 1996. I'm a die-hard VB developer, and I love PowerApps because, I used to write a lot of code, but now with PowerApps, things are so simple and easy, we can have customized applications for end users in no time at all.
Aside from standard ERP and solutions, businesses still have a high demand for customized or tailor-made user interfaces. That is where I believe PowerApps is extremely useful.
As an IT company, I would strongly recommend this solution to anyone who is interested. It is one of the best tools available. If you are a Microsoft fan, you will definitely enjoy this product.
As IT consultants we have provided support and trained a couple of customers who are using it and also enjoying it.
I would rate Microsoft PowerApps a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Senior General Manager at a consultancy with 10,001+ employees
Stable with good technical support but doesn't integrate with non-Microsoft products very well
Pros and Cons
- "The initial setup is not complicated."
- "Microsoft is not cheap. The pricing could be lowered for their customers."
What is most valuable?
From an architecture point of view, the architectural criteria are the most valuable aspect of the solution.
The solution is quite stable.
The product integrates well with other Microsoft products.
Technical support is very helpful
The initial setup is not complicated.
What needs improvement?
Microsoft is not cheap. The pricing could be lowered for their customers.
It's not easy to integrate the solution with other products that aren't Microsoft-related.
For how long have I used the solution?
I've been using the solution for about two to two-and-a-half years.
What do I think about the stability of the solution?
The solution has proven to be quite stable. There are no bugs or glitches and it doesn't crash or freeze. I find the solution to be reliable.
What do I think about the scalability of the solution?
We have about 1,000 users on the solution currently.
How are customer service and technical support?
Technical support has been very good. It's definitely helpful. We are a big, big, big company. We have a relationship with them, and we find that the service is good. We get pretty much good support from them. We're satisfied with the amount of attention we have when there are issues.
Which solution did I use previously and why did I switch?
We also use Appian. We use both products simultaneously.
How was the initial setup?
The initial setup was very easy and quite straightforward. I would not describe the process as overly complex or difficult. A company shouldn't have any issues with the implementation.
What about the implementation team?
We have a Microsoft partner we deal with. They assisted us with the implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing could definitely be lowered.
We pay an annual license fee to Microsoft. We do not pay monthly.
I cannot speak to the exact cost our company pays yearly in order to be able to use this product.
What other advice do I have?
We have a Microsoft partner that we work with.
I'm not sure which version of the solution we're using.
I'd advise people to consider working with the product. It works very well with the other products of Microsoft in general and integrates with Microsoft Teams and other apps, which is helpful if you use a lot of Microsoft. I'd highly recommend it. It's easy to integrate.
Overall, I would rate it at a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Digital Transformation Project Manager at a wholesaler/distributor with 5,001-10,000 employees
Useful application making platforms, good performance, and excellent support
Pros and Cons
- "The most valuable feature of this solution is the Model-driven or Canvas application-making platforms. The power of the two gives us exactly what we are looking for."
- "In an upcoming release, I would like to see custom APIs, better integration with other solutions, and more connectors available."
What is our primary use case?
This is a low-code solution that I am using for making applications.
What is most valuable?
The most valuable feature of this solution is the Model-driven or Canvas application-making platforms. The power of the two gives us exactly what we are looking for.
What needs improvement?
In an upcoming release, I would like to see custom APIs, better integration with other solutions, and more connectors available.
For how long have I used the solution?
I have been using this solution for approximately eight months.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We have plans to scale the solution in the future and it is very scalable.
We have approximately 35 people users using the solution in my organization and we plan to increase that number to 75.
How are customer service and technical support?
The customer service has been very responsive and has always given us the help we required. Alternatively, there is a large PowerApps community that can help anyone find a solution for their problems. The overall support is excellent.
How was the initial setup?
The initial setup was easy, we had no problems.
We have a small team that does the maintenance of the solution.
What's my experience with pricing, setup cost, and licensing?
I pay nine dollars monthly for the subscription to this solution and the price of the is reasonable.
What other advice do I have?
My advice to others is to review their use case and if it fits then I would recommend they try this solution.
I rate Microsoft PowerApps a ten out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Operations Section Head at a manufacturing company with 1,001-5,000 employees
Generates reports quickly and is stable and scalable
Pros and Cons
- "Generating reports is very fast with Microsoft PowerApps. It's stable and scalable as well."
- "The price could be lower."
What is our primary use case?
We migrated all the applications to the PowerApps Server and are sending some to other users.
What is most valuable?
Generating reports is very fast with Microsoft PowerApps. It's stable and scalable as well.
Also, the technical support is good.
What needs improvement?
The price could be lower.
For how long have I used the solution?
We've been using it since last year.
What do I think about the stability of the solution?
Microsoft PowerApps is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and technical support?
I am satisfied with the technical support for Microsoft PowerApps.
How was the initial setup?
The installation was very easy because it's already in the cloud. It took about 20 minutes to install PowerApps.
What about the implementation team?
You can install Microsoft PowerApps by yourself.
What's my experience with pricing, setup cost, and licensing?
The cost for licensing could be lower.
What other advice do I have?
I rate this solution at nine on a scale from one to ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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