We use this solution for workflow automation.
Architect/Manager at Deloitte
Custom app building solution used for workflow automation that offers free licences for POCs
Pros and Cons
- "Power Automate has been the most valuable feature."
- "The set up of the solution could be simpler."
What is our primary use case?
What is most valuable?
Power Automate has been the most valuable feature.
What needs improvement?
The set up of the solution could be simpler.
For how long have I used the solution?
We have been using this solution for three years.
Buyer's Guide
Microsoft Power Apps
August 2025

Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
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What do I think about the stability of the solution?
I would rate the stability of this solution an eight out of ten.
How are customer service and support?
The customer support for this solution could be faster.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is fairly straightforward. I would rate it a seven out of ten.
The whole life cycle takes two months to develop, test, implement and deploy.
What's my experience with pricing, setup cost, and licensing?
It is possible to make use of free licences for the sake of a POC.
What other advice do I have?
Overall, I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

IT Analyst at a tech services company with 10,001+ employees
Application helps access data from different sources, but the solution is not responsive in its nature
Pros and Cons
- "It allows us to provide all the information in one single place."
- "Microsoft PowerApps is not responsive in nature."
What is our primary use case?
We use Microsoft PowerApps for the typical use cases including website creation and a work portal, covering all the operations involving the manufacturing side of my customers.
There are three app-building interfaces available in PowerApps. Canvas is model-driven. Power Pages, which was Power Portal, which has more low-code, no-code capabilities and makes web design easy for the everyday user to create a website. Lastly, Power BI reports, or Microsoft DataWorks, which we have integrated with our data provide us the option to work collaboratively.
How has it helped my organization?
Most of the people in our organization using this solution are business people. They are not experts in technology and are not familiar with how to use the application. They use Excel and other documents to collaborate. Moving Excel to the application helps them access different data sources. It allows us to provide all the information in one single place. Everyone can view the data based on their role or access level.
What is most valuable?
The most valuable feature of Microsoft PowerApps is the ease of use to create an application. For example, if you use the Canvas app, there is a feature that you can upload an image, and it will easily identify it and convert it into the application.
The solution is convenient for using Power Effects so we can write customized business logic.
What needs improvement?
Microsoft PowerApps is not responsive in nature. For us to make an application responsive, it requires some effort. We need to work with CSS, HTML5, or JavaScript.
I would also like to see improvements made to the integration with other data sources, including Azure Databricks or Spark. When we connect from DataWorks, CDS, SharePoint, or OneDrive where the actual Excel file is kept, it is easy. However, if we connect with other data sources, we need to do a no-data filter, particularly when there are in-built integrations available.
Out-of-the-box connectors, like dataflow, would help to load the data from those data sources into CDS.
For future releases, Microsoft PowerApps should add more templates that help bring more experiences to the websites.
For how long have I used the solution?
I work as an IT analyst. I have been using Microsoft PowerApps for two years.
What do I think about the scalability of the solution?
In our organization, PowerApps is used by program managers, IT engineers, IT analysts, assistant consultants, and delivery partners.
How was the initial setup?
The initial setup of Microsoft PowerApps is straightforward.
For deployment, we use the ALM CoE kit, and GitHub through the pipeline. It is done through the team, creating a Dev environment for each pre-Dev and production environment. When we have completed testing and validation, we proceed with staging and then production.
We have not implemented using an automatic deployment through Azure Pipeline as there are a lot of bugs. We are still doing the implementation manually.
What about the implementation team?
Deployment is done by our customers' teams. They are handling the pipeline activities.
What was our ROI?
The ROI is always positive. Our customers who use this solution can quickly create and circulate through a group. For example, for an innovative idea, you can create an idea zone, QC, or something similar. You can create a form and circulate it via email through PowerApps.
What's my experience with pricing, setup cost, and licensing?
PowerApps has been adopted by all major partners and Microsoft is widely used. We use Microsoft Teams to collaborate. You need to have licenses. E1 plus Intune or E1 plus licenses is enough for everyone to use PowerApps as it's free, even if you are using data sources like SharePoint.
If you want to deploy something with RPA or Power Virtual Agents, you will need to think about the licensing model and the capabilities of the AI builder. AI can deploy the AML model, so you can use the capabilities, meaning you need the licensing.
Which other solutions did I evaluate?
What other advice do I have?
For an organization looking to implement Microsoft PowerApps, they should consider the timeframe required and the experience they would like.
Responsiveness is a concern with PowerApps. If you want to build an application for your desktop, tablet, or mobile, the application needs to be responsive on all screens. PowerApps is not responsive to these requirements. If responsiveness is not a concern, then I recommend this solution.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Microsoft Power Apps
August 2025

Learn what your peers think about Microsoft Power Apps. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,370 professionals have used our research since 2012.
Practice Lead at a consultancy with 10,001+ employees
User-friendly with good flows but the UI needs to be improved
Pros and Cons
- "The flows are good because they can be used in a variety of situations."
- "The portal and canvas apps need to be improved and brought up to speed."
What is our primary use case?
We have a partnership with Microsoft.
What is most valuable?
The flows are good and probably the best component of this product because they can be used in a variety of situations and we're using it all the time. We're also using a lot of portal and canvas too. This is a simple solution and user friendly.
What needs improvement?
The product has a few issues. The portal and canvas apps are the main things that need to be improved. Bringing the UI of a model-driven app to something closer to what Salesforce has will definitely be a game changer.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is stable if the load is not too high. If it is, then we have issues and need Microsoft to help us sort things out. In the low to medium load, it's very stable.
What do I think about the scalability of the solution?
Our implementation wasn't huge but the solution is scalable.
How are customer service and support?
The technical support was good. They provided us with first-rate architects and good support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was relatively straightforward.
What other advice do I have?
I recommend this solution because of the type of connectors that they have, the cost is reasonable, and it's easy to learn.
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Founder & CEO at Logesys Solutoins India Pvt Ltd
Reliable and issue free with helpful technical support
Pros and Cons
- "The solution is stable and reliable."
- "We'd like to see more integration capabilities in the future."
What is our primary use case?
We use it as part of our analytics offering. We are basically into analytics. Maybe sometimes we use it to build small apps to instrument the research process. That's what we do.
What is most valuable?
I am from the sales side, so I really do not know the technical aspect of it.
It's my understanding that it has been issue-free.
We have pretty easy integration options.
Technical support is great.
The solution is stable and reliable.
The scalability is good.
What needs improvement?
I don't have any notes for improvement. It does what it says it does.
We'd like to see more integration capabilities in the future.
For how long have I used the solution?
We've been using the solution for about three years.
What do I think about the stability of the solution?
The solution works well. It's stable. the performance is good. there aren't bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
We use it for a very specific purpose, and therefore scalability is not really a factor for us.
We have about ten clients using the solution currently.
How are customer service and support?
Technical support has been fine. We are satisfied with their level of service.
How was the initial setup?
We use the cloud version of the solution. There isn't an in-depth deployment process.
What about the implementation team?
We handle the projects and the implementation for our clients.
What's my experience with pricing, setup cost, and licensing?
I don't have any comments on the cost or licensing. It's fine. It's cheap compared to other RPA tools. It was about $40. There are people that are lower than that, however, they don't give you the features.
What other advice do I have?
We use a lot of Microsoft products. We use Microsoft Power BI, Power Platform, and Azure Patch Solutions.
I'm not sure which version of the solution we're using.
I'd recommend the solution to others.
I would rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Senior Business Intelligence Consultant at a consultancy with 10,001+ employees
Low code requirements and good integration; customization should be simplified
Pros and Cons
- "Ability to generate QR codes and scan barcodes."
- "Customization is somewhat complicated."
What is our primary use case?
We are user integrators and partners with Microsoft.
What is most valuable?
One of the valuable features of PowerApps is the ability to generate QR codes and scan barcodes, as well as take an image. Integration is good; the solution is low code and easy to deploy. It's great that you need to create a unique verification, it's a feature that helps a lot.
What needs improvement?
We had issues with the syntax during the build. Writing quotes could be simplified. Customization, in general, is somewhat complicated.
For how long have I used the solution?
I've been using this solution for a couple of months.
What do I think about the scalability of the solution?
As with most Microsoft products, it's scalable. We recently deployed in a company in Burundi where they have 50 users. It requires two, sometimes three people for maintenance. Once the solution is set up, there's not much required. We'd like to scale nationwide but it ultimately depends on the cost.
How are customer service and support?
I haven't had contact with Microsoft support regarding this product.
How was the initial setup?
I think for the first-time user, the initial setup takes more time. Other tools like Automate are easier to deploy. PowerApps requires so many things to click and customize, it's really detailed. Building the system takes a little bit more practice than with other solutions. The deployment was done in-house and we had a couple of people working on it. The implementation took about a week.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive because if you have, say, 100,000 users or more, that can add up. Licensing works on a tier system but I don't have the details.
What other advice do I have?
Building is the simple part of this product, it's the costing that needs to be checked. It can often be overlooked when you build a solution.
I rate this solution seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Manager at Coming Computer and IT services
Stable, easy to use, and simple to implement
Pros and Cons
- "The solution is very straightforward. Its context is obvious and everything is easy to understand."
- "I have heard from developers that there is documentation missing in the reporting."
What is our primary use case?
We primarily use the solution for in-house management. For example, for human resources and warehouse management.
How has it helped my organization?
We are a small business. We keep up all sales and duties within our organization. One day someone might be part of the development team, however, next week we want him on the sales team to directly involve them in a small project that we've done for the client. We don't have to go to a different person from an agency or organization or have someone that is always dedicated to a position. We need to be flexible in order to move our employees from here to here. And this solution allows us to change or play around with our own system to reflect the changes of our personnel.
What is most valuable?
The solution is very straightforward. Its context is obvious and everything is easy to understand.
Compared to previous applications which developed by Visual Basic, we can quickly update the whole business process without spending weeks or a month dealing with those aspects.
What needs improvement?
I can't think of any features that are lacking.
The pricing could always be less.
I have heard from developers that there is documentation missing in the reporting.
It would be useful if Power Apps were capable of providing more flexible reporting to allow the developer to really to manipulate the data, and get into more details - for example, why it's being changed and how it's been changed. If there was a way they could comment right in the reports, that would be very helpful.
There should be more document management capabilities.
For how long have I used the solution?
We've been using the solution for a year and a half at this point.
What do I think about the stability of the solution?
The stability is pretty good from a business point of view. It was reliable and easy to understand and work with.
What do I think about the scalability of the solution?
We haven't really tested the scalability, however, we've noticed that, since everyone is working from home, it's much slower than if everyone works from the office.
With everything going on, we don't really have the right scenario to really test for scalability. That may happen in the future. COVID-19 has put a lot of plans on hold.
We currently have 12 people using it. They are mostly project managers and developers. We also have two sales people and the CEO on it.
How are customer service and support?
We've never had to reach out to technical support. That's a good thing. It means we haven't had any issues.
Which solution did I use previously and why did I switch?
The last solution we used was old and it was built in-house. It was time to retire it, which is why we adopted this product.
How was the initial setup?
Although I'm not the person who handles the initial setup, my understanding is that it's not too difficult and pretty straightforward.
Deployment typically takes two months. The last deployment we did started in May and was completed by July.
There isn't a lot of maintenance needed. We have one developer that's dedicated to the maintenance and changing the environment as needed. It's pretty hands-off though.
What about the implementation team?
We handled the implementation ourselves. We didn't need any outside assistance.
What's my experience with pricing, setup cost, and licensing?
The solution is subscription-based, however, I don't handle billing, and therefore don't have insights into the costs. We don't have any extras that we pay for. We just have a standard subscription package.
I'd recommend the solution. Overall, I'd rate it eight out of ten. If the reporting and pricing were better, I'd rate it higher.
I've definitely learned about the power of the cloud. Before everyone used to use the VPN connection to the head office. When we pushed into the cloud and everyone can just see everything and the system is very sound. It also allows our developers to see what they can change. It's been great.
What other advice do I have?
I'm not sure which version of the solution we're using.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solutions Architect at SoftServe
Useful video documentation, fully customizable design, and excellent support
Pros and Cons
- "In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors."
- "The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important."
What is our primary use case?
I'm working for a company that provides services and develops projects for our clients. I am a solution architect and I use Microsoft PowerApps.
What is most valuable?
In Microsoft PowerApps the most valuable features are the fully customizable design that we can control everything that we would like to control. For example, the integration between Microsoft and third-party services through pre-built connectors, and the functionality to create custom connectors.
What needs improvement?
The solution could improve by having more connectors for different solutions in a way to create custom connectors. Additionally, they should make HTTP Connectors free again because it was not always a premium feature. These HTTP connectors allow you to send API requests which can be important.
For how long have I used the solution?
I have been using Microsoft PowerApps for approximately four years.
What do I think about the stability of the solution?
The performance and the stability of Microsoft PowerApps are great because it is based on the Microsoft platform. We are able to use a lot of other features, we have no problems with the performance.
How are customer service and support?
The technical support from Microsoft PowerApps is quite good because they respond in a few hours. They provide comprehensive support as well. If you do not buy any support package, SLA agreement, et cetera, and only have a standard license, you are able to raise a ticket with them and they will support you.
How was the initial setup?
The initial setup is very easy.
What's my experience with pricing, setup cost, and licensing?
There are areas of Microsoft PowerApps that can be improved. For example, the license policies are expensive to purchases the premium connectors. If a company would like to use the premium features, they have to pay a lot of money. The Microsoft PowerApps portal could be easier to use when there are a lot of external users because if a company has 1,000 external users, it is too expensive to use the Microsoft PowerApps portal.
What other advice do I have?
I would recommend people to pay attention to not only the documentation of the solution but Microsoft provides a lot of video and text documentation. They give step-by-step guides on how to use different features and how to start and complete the implementation. Microsoft documentation is a good way to start for non-familiar people to Microsoft PowerApps.
I rate Microsoft PowerApps a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Senior General Manager at Abdul Latif Jameel
Stable with good technical support but doesn't integrate with non-Microsoft products very well
Pros and Cons
- "The initial setup is not complicated."
- "Microsoft is not cheap. The pricing could be lowered for their customers."
What is most valuable?
From an architecture point of view, the architectural criteria are the most valuable aspect of the solution.
The solution is quite stable.
The product integrates well with other Microsoft products.
Technical support is very helpful
The initial setup is not complicated.
What needs improvement?
Microsoft is not cheap. The pricing could be lowered for their customers.
It's not easy to integrate the solution with other products that aren't Microsoft-related.
For how long have I used the solution?
I've been using the solution for about two to two-and-a-half years.
What do I think about the stability of the solution?
The solution has proven to be quite stable. There are no bugs or glitches and it doesn't crash or freeze. I find the solution to be reliable.
What do I think about the scalability of the solution?
We have about 1,000 users on the solution currently.
How are customer service and technical support?
Technical support has been very good. It's definitely helpful. We are a big, big, big company. We have a relationship with them, and we find that the service is good. We get pretty much good support from them. We're satisfied with the amount of attention we have when there are issues.
Which solution did I use previously and why did I switch?
We also use Appian. We use both products simultaneously.
How was the initial setup?
The initial setup was very easy and quite straightforward. I would not describe the process as overly complex or difficult. A company shouldn't have any issues with the implementation.
What about the implementation team?
We have a Microsoft partner we deal with. They assisted us with the implementation.
What's my experience with pricing, setup cost, and licensing?
The pricing could definitely be lowered.
We pay an annual license fee to Microsoft. We do not pay monthly.
I cannot speak to the exact cost our company pays yearly in order to be able to use this product.
What other advice do I have?
We have a Microsoft partner that we work with.
I'm not sure which version of the solution we're using.
I'd advise people to consider working with the product. It works very well with the other products of Microsoft in general and integrates with Microsoft Teams and other apps, which is helpful if you use a lot of Microsoft. I'd highly recommend it. It's easy to integrate.
Overall, I would rate it at a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

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