Microsoft Exchange Online Room for Improvement
Saad Zarkout
IT Manager at BUTEC s.a.l.
Microsoft Exchange Online can improve message delivery. There are times we receive a message that the email failed to be delivered, and there is no reason given. We sometimes have emails that are flagged as spam that are not. We cannot do anything about it because it's not managed by us, it's managed by Microsoft.
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Rob Moore
Systems Administrator at Saint Tammany Parish Hospital
The mail-blocking feature is not great and could be improved.
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
The price could be an area of concern for many, but I do feel I'm getting value for what I'm paying for.
Buyer's Guide
Microsoft Exchange Online
April 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
Muhammad_Irfan
Sr. Network Administrator at ACMC
The ActiveSync services and the mapping services could be improved.
There are a lot of issues with security. We had one issue, a bug, with the Active Directory services.
The cost of the license could be lower, and the security features could be better.
View full review »
SunilAgarwal
Executive Vice President and Global Head of Research and Development at Bqube Global
There are no features that are missing.
We'd like to see more integration with other platforms. We'd like to explore the feature of SSO and Artemis.
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Manar Shihab
System and Network Engineer at Pointec
The configuration of the solution's on-premise version is a little bit difficult, and its troubleshooting is more difficult than the installation itself. You need to configure load balancing, high availability, databases, and user policy to complete the configuration. If anything happens, it will take a very long time to troubleshoot.
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Fadi Bathish
Project Manager at Siren Analytics
The UI could be improved to look more like the desktop version for ease of use.
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Mustapha Sedki Ben Romdhane
Sourcing Purchasing Manager at Nexans autoelectric GmbH
There is room for improvement in terms of optimization. Moreover, the pricing could be improved.
Anish Bheekoo
IT Lead at CMH
The solution should have a better interface. The interface is a bit confusing. It should be more simple. The product should also improve the email flow. The rules are a bit complicated compared to the previous version. The previous version was much easier, and the latest one is more complicated.
View full review »FP
reviewer1975452
COO at a comms service provider with 1-10 employees
I have been having problems with Exchange. Sometimes there are issues with emails, most likely from a POP3 server, and some of the email accounts, I am not sure which one, but emails stop coming in at some point if I don't update.
Not all of my email accounts are affected, but I have a few, and I am wondering if it is not my Gmail account on Exchange. There will be an upgrade at some point, and if I put it off, emails will stop coming in. That is a problem I have seen before, but then you do the upgrade, restart or restart the application, and usually, when you do the upgrade the problem is gone, and the emails are coming in.
Sometimes they change the interface. This has happened recently, and I'm not sure if it was something I did or something else. They don't ask for your opinion when they do this, and I am not a child anymore, and I despise it when they change the interface without consulting me.
I am sure they had good reasons for the last interface change, but now you have the mail calendar people and tasks on a very narrow vertical bar on the left-hand side of the screen when Exchange is open full screen, and it used to be on the left side of the screen, but near the bottom, and I used to select them there, but for some reason, it has changed.
Aside from that, it's a good product. I recently added a new email account. I now have four email accounts attached to my main computer from which I receive emails on a regular basis, which is beneficial. I was able to add email accounts on my own.
I had an issue with a delayed email account at some point. That was a long time ago, and I am not sure if the problem is still present; it could have been two or three years ago.
I couldn't delete an email account because it was identified as my primary account by the application.
I am not sure why any of my accounts should be considered my primary account if I haven't explicitly told the app that they are. I was unsuccessful in removing it.
I needed to figure out how to change which of my accounts was the main account so that I could delete the one that the machine thought was my main account. But that was three years ago, so I'm not sure if it's still that way, but I was irritated at the time because I wasted half a day figuring out how to do this.
View full review »KK
Kapil Korpe
Senior Consultant at DP World
From an IT perspective, we need clearer documentation to understand the product’s configuration process. It will be helpful if any precise and clear troubleshooting guides are available on the internet.
View full review »EO
Emmanuel Okoroji
Information Security Management Individual Contributor at First Bank of Nigeria Ltd.
There is room for improvement in terms of security, as it could be better. Enhancing end-user knowledge is crucial, as it often requires multiple steps and can become intricate when trying to meet our expectations.
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Kalpa Prabashwera
Senior Information Technology System Administrator at Sumathi Holdings
Ayman Ayman
Senior VMware /Storage Administrator at QNB Group
The solution’s API integrations could be improved.
View full review »
Innocent Ohiaru
IT Administrator at James Hope College
The solution must provide better security features. It provides two-factor authentication, IPSec, security payload, and other authentication and encapsulation. I want more consignment of the access to identify users.
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Ahmed Hesham
Network Security Engineer at Raya Integration
Microsoft Exchange Online should have a faster search feature.
View full review »MS
Michael Schwadorf
System Administrator at KREBS+KIEFER
Some of the Microsoft implementations of protocols are far from standard. They make their own standards, and you're out if you can't convert to them. With other Unix-based solutions, we had more flexibility to react to special problems we needed to solve. We can only solve the problem now if the problem is solvable with Microsoft.
Similarly, it is tricky to integrate Microsoft Exchange Online if you are in an infrastructure provided by other vendors. We have had an alternative solution to Exchange since 2016, and if we had problems, it was never a problem with Microsoft. It was a problem with the alternative product. The problem is that Microsoft has a standard, and you need to stick to it.
Even if the reason for the problems is Microsoft, the SMTP stack in Exchange is far from the RC of SMTP. If the alternative solution makes extensions to DNS for their active directory and if you use an RC DNS server, you would have problems with some of the records that Microsoft produces. They are not replicated. If you begin with Microsoft, you make everything Microsoft. It is difficult to mix Microsoft with other vendors or with other products. And you get less support if you want to choose a solution other than Microsoft.
Moreover, Exchange Online should work on integration with other services like Teams because when they work together, you gain benefits that other companies might not be able to give you.
View full review »VR
Varun R
IT specialist at Groww
We'd like to have the ability to recall emails.
I've just used it for six months and am still working to understand the general landscape.
The pricing could be a bit lower.
Certain items have been removed from Mircosoft Booking. They should re-add the capabilities it had before.
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TOFIK AHMED
Ict User Support Technician at Jju
The deployment is complex and has room for improvement.
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SahilSharma1
Product Manager at PayU Payments Private Limited
The stability of the solution has room for improvement.
View full review »MO
Marco Ory
Key Account Manager at Bechtle
This is a single solution and if it's the first time you've used Exchange, it's extremely difficult to get users onboard because it's much more complicated than you'd have with 365, for example.
TY
TarekYehia
Technical Consultant at LinkDev
I feel that there is a need for improvement in the product, considering that there are some concerns with the tool's integration capabilities.
AA
Adesoji Adeniji
Support Engineer at Crest
We'd like to have the ability to recall emails on the web. I'm not sure if that is available yet.
I haven't used the solution for too long and need more time to see if other improvements are needed.
The cost could be a bit lower.
We've had clients complain about some aspects of Microsoft Bookings. It would be great to have an opinion platform back on Bookings.
View full review »MW
reviewer1199370
Director of IT ISO at a financial services firm with 51-200 employees
Right off the top of my head, I can't think of anything that I would change to improve Exchange.
The pricing could always be better.
Right now, I'm writing documentation to upgrade the existing Exchange and Active Directory from 2016 to 2019.
When you migrate from on-prem to cloud, if you choose to or are forced to do the hybrid, they need to devise a way to undo the hybrid. At present, once you establish a hybrid organization between cloud and on-prem, there's no way to undo it. Fixing that would be most beneficial. At the last organization I was at and did a migration, I had 31,000 users, and my largest mailbox was 90 gigs. It took three months to complete the migration.
We had no choice but to put it into hybrid mode due to the period of time. The MX record can only exist in one place. Therefore, you can't route mail from one system to another system. All the mail had to be routed through the on-prem and then synced from the on-prem to the cloud until everything was in the cloud. Then we were able to move the MX record from being on-prem to being in the cloud. Then all mail could be received in the cloud. However, then there was no way to tear down the Exchange organization on-prem. We are still left with a server, server maintenance, licensing, OS upgrades, patching, and everything on the on-prem server. The on-prem server is literally sitting there doing nothing except filtering air in the data center, costing me power, time and cooling. Therefore, fixing that would be awesome.
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GauravRaghav
Solution Architect at APIS
The solution's performance can be improved when you are trying to access it remotely.
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BENDER BENEDICT
L3 Technical Support Engineer at SV Gaming Limited
I think Microsoft could add more security features in terms of managing spam emails, because for us as an organization, we've had to deploy that trace to complement the Exchange Online security feature.
In the next release, I would like to see more features added to the security of the solution.
Dimitar Alexov
CDO at SGROUP
What I don't like about Microsoft Exchange Online is too much integration because now it has many services connected to it. In the beginning, it was just email, and now it's also Teams and Visio, and many other services which I don't like.
Microsoft Exchange Online should focus on one service. The product now lost focus, and this is its area for improvement.
I would also like more freedom in choosing to use just one service, for example, just Microsoft Exchange Online, which means I don't need Teams or any other Microsoft product or service there. Right now, all services are either in the Microsoft Office suite, or there are more products or services integrated with Microsoft Exchange Online, and I'd like to just focus on one.
View full review »
GlennHutchinson
Manager - Infrastructure at a government with 201-500 employees
The problem with Exchange is that the attributes aren't flexible enough. I'd like to see more interaction with Office 365 and tighter integration between on-prem Exchange and Exchange Online. There's still a disconnect between mailboxes and the cloud.
View full review »KM
Kl Mo
system administrator at ZZI d.o.o.
The solution’s technical support could be improved.
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ChrisWanyoike
Network Infrastructure Specialist at Central-Bank-Kenya
I would like them to make the solution more user-friendly.
View full review »DZ
Dimitris Zografos
IT Infrastructure & Tech Support Manager at a energy/utilities company with 1,001-5,000 employees
When we need to purchase additional licenses for additional users, the process is slow.
We would like to have a single point of view or pane where we can manage all of our infrastructure.
View full review »BP
Beena PK
Director - Testing CoE at a manufacturing company with 10,001+ employees
The SaaS platform performance could be improved. At a previous company, we used this same solution on-premises. The data exchange was much faster compared to the SaaS platform and we sometimes experience lags.
Aron Liu
Manager, Information Technology at a venture capital & private equity firm with 10,001+ employees
The efficiency could improved.
View full review »
Ramprasad Yalavarthi
Manager System Engineer / Lead Solution Architect at DXC Technology
Some of our clients such as banks are always concerned about storing their data in the cloud. Cloud security is always a concern and the solution can always increase their security.
View full review »TZ
TahaZaki
Azure Cloud Solutions Architect at cloud hiver
The solution could improve with the integrations with some of the known applications is still not possible, there must be more connectors.
There should be a feature when sending the emails it pops up and gives the confirmation of the real details when you are sending them out outside. There's an option for the alerts, but there's no double-check. We cannot double-check it or re-confirm it again. This option would be nice to have.
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Danie Joubert
Managing Director at ProQuanta
The solution’s pricing could be better.
View full review »SP
Sucharita Prabhakar
Solution architect at Cargill
The stability of the solution on Mac products has room for improvement.
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Ololade Olotu
Project Manager at Dell EMC
The solution could be a bit cheaper.
I'd like it to be more voice-activated and to have more AI so that it becomes easier to use. The world is moving toward more AI and machine learning, and likely they will adopt more of it in the future.
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Wondwossen Abebe Kebede
Program and performance manager at Ethio Telecom
For non-technical people, some configurations might be a little bit difficult. We can use it on our laptops or our portable devices like mobiles and others gadgets, but we have had repeated problems with syncing. That is, when using different gadgets and devices, there are issues with syncing. The configuration could definitely be improved.
Technical support is needed for any log-in credential problems and other related issues.
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Boris Kaluža
CEO at Enter++
Despite being a Microsoft-certified trainer, I am lacking some information. I don't know what each product does and how it is linked to other products. I'd like to see more updated documentation which is currently lacking. I'd like to see a smoother connection between Microsoft products and integration with other companies into the Exchange environment, particularly those that fill gaps in Microsoft. It's difficult to know where to get information for testing, tuning, and so on. I'd like some centralized way of logging.
SK
Sanjay-KUMAR
Senior Manager at Havells
There is an annual enterprise subscription could improve by having more features.
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it_user265281
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Microsoft does not provide an automated way to migrate Public Folders. At this time you will need to run a series of complex PowerShell commands.
Supposedly Microsoft has done something about the public folders, however I have not investigated it. This may or may not still be an issue.
SI
Said Ismaily
Managing Director at Oilfield Development llc
The product needs to embed AI for intelligent searches and analytics.
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Khizer Saleem
Assistant Manager Technical at Ironbridge Systems (Pvt.) Limited
They should tighten their cloud security. If you are using Microsoft Office 365, the responsibility of backup is not on the part of Microsoft. It is on the part of the customer. Microsoft Office should give some kind of built-in solution with the Office 365 subscription regarding the backup of their online mailboxes.
View full review »CN
reviewer2045109
Director of Infrastructure and Technical Services at a healthcare company with 5,001-10,000 employees
We use different software for email spoofing filters and similar functions because Exchange is quite limited in this area.
Email spoofing, monitoring, email marketing, and email broadcast have limits or are governed by the number of emails you can send, in any given hour.
I would like to use it as my email broadcasting method.
View full review »AN
Alfred Nawa
ICT LAN Administrator at Zambia Revenue Authority
This solution involves a lot of work for an administrator. It is not always easy to find exactly what you are looking for within the system. Microsoft can do better in terms of security and offer solutions to deal with phising, BOMB and viruses.
SN
Sabarish Natarajan
Solutions Architect at a tech services company with 10,001+ employees
Technical support can be improved by shortening the response time and increasing their knowledge. The solution can improve the integration with mobile applications.
View full review »JR
reviewer1220712
Principal Cloud Architect at a manufacturing company with 1,001-5,000 employees
There were a few short outages where mail delivery was flaky.
I don't really like the response time of the web GUI for administration. All this seems a bit slow and not responsive enough. They should provide a far simpler solution for sending mail from machines as this is not really intuitive.
Due to the restrictions that Azure and Microsoft impose on sending mail, for example, if you have an Azure-deployed server that is sending out mails (for a shop system or something like that) it's not really simple. Also, it is not really scalable to use Office 365 as a relay server.
There's not really a useful backup tool that comes along with Exchange Online. You have lots and lots of storage for each user, yet you have to buy extra backup tools just to back it up with an Exchange on-premise. You could do this just with onboard tools, however, there's no such thing in cloud deployment.
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Zülfikar Erdem
IT Support Specialist at Wagner Kablo A.S.
Exchange Online has issues with its mail flow and content search.
View full review »
Wai KongWong
Information security consultant at Ypsilon System
Microsoft needs to lower the price of the extra production add-ins for Exchange Online.
View full review »Wai KongWong
Information security consultant at Ypsilon System
Microsoft Exchange Online could improve the overall protection of the solution.
View full review »
Carlo Du Plessis
Security Specialist at Engen
We would like to have more automation with Microsoft Exchange Online.
View full review »AD
reviewer1629057
Engineering Manager at a manufacturing company with 51-200 employees
The licensing price of the solution could be lower.
PS
Prahlad Singh
Solutions Architect at a comms service provider with 1,001-5,000 employees
It would be nice for SharePoint to integrate with other social media platforms like Twitter, WhatsApp and Facebook. If all of these channels could perform together, that would be great.
In addition, there should be a feature of informing a user if the video, or large file someone would like to attach is too big a file. Instead of bouncing back to the writer, it should warn the user with a message that they cannot send a file over 30, 40 or 50 MB. It could be more engaging with the user, and this will make the platform more user-friendly.
View full review »
Harcharan Mittu
Founder and Managing Director at XOR BIT INFOTECH PRIVATE LIMITED
The demo version we were provided had issues with emails bouncing or being delayed. This hasn't happened since we purchased licenses, but it shouldn't happen even in the demo.
View full review »FB
Faker Ben Fradj
manager of SAP department at Standard Sharing Software
I would like to have the option to have my electronic signature posted on my emails by default. I am able to add it manually but cannot get it by default.
View full review »RC
Reshantha Conrad
Manager IT Projects & Systems Integration at a transportation company with 5,001-10,000 employees
I would love to have a feature that transfers my notes that I have written on my laptop to my mobile device. Also, I think the mobile app on the forms you can improve a little bit more.
View full review »MS
MohamedSultan
Consultant at Ilm Ux Pvt Ltd
It will be much better if the tool is integrated with OpenAI. Integrating with OpenAI will make all the options available to the users. It will be helpful for administrators.
View full review »SA
Sami Alomaisy
Manager at global trading
The solution should have a stand-alone application instead of us having to go through an internet browser.
Sujit Suryavanshi
Assistant Manager - IT at Logixal
Exchange Online's scalability could be improved.
View full review »AB
AhmedBayoumi
IT Team Leader (Network and Security) at a energy/utilities company with 201-500 employees
I have found that Microsoft has vulnerabilities when it comes to Exchange Online. It has become the port of a lot of hacker attacks. We investigated the issue, and opened a ticket and the support told us to upgrade from E3 to E5. We upgraded, but we found ourselves still being attacked daily.
In addition, I cannot see good reporting tools. The vulnerability in security is in dire need of improvement. If anyone has a username or a password of an admin, you can access and then go live for everything. Microsoft suggests a two-factor authentication to resolve the issue. But, it is not always helpful.
View full review »SD
Sunil Dara
Director with 11-50 employees
I think there should be an incorporation of DLP on the business premium version of Exchange as well.
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GauravMathur
Vice President Information Technology at a tech services company with 1,001-5,000 employees
I would like to see better security added to Microsoft Exchange Online in the area of phishing or spam emails.
KN
Khoa-Nguyen
Technical Account Manager at Softline Group
Microsoft Exchange Online could improve the management usage, it should be more user-friendly.
View full review »VP
reviewer1701507
Delivery manager at a computer software company with 201-500 employees
The solution should have more integration with other platforms. It is more integrated to the collaboration suite and other document management systems.
View full review »JH
reviewer1443714
IT Specialist - Technology Services at a educational organization with 10,001+ employees
This product is too complex to use.
It could be more streamlined because it offers an overabundance of features. It's simultaneously offering you to do 10 different things and it's confusing as to what we should do first.
View full review »SB
SumanB
Assistant Manager IT at ACP BILLING SERVICES PVT LTD
There were prior issues with DB in the mailboxes. But, Microsoft has recently increased from 50 DB to 100 DB. So that is one of the nice recent changes from Microsoft.
View full review »IC
reviewer1646865
ICT Consultant at a tech services company with 11-50 employees
The solution could improve by making the user interface better.
View full review »PT
PunitThakkar
CEO at Shivaami Cloud Services Pvt. Ltd.
I cannot see anything that needs room for improvement at this time.
View full review »MG
reviewer1656168
Information Management Specialist at a government with 501-1,000 employees
The integration could be better if it could integrate well with other products and software.
View full review »it_user216687
Microsoft System Engineer at Summit Technology Solution
- storage capacity
- updates
RG
Ranjit Gopinathan
Senior Technology Support Analyst at a tech vendor with 5,001-10,000 employees
Exchange remains slow for us. In addition, in terms of machine controls, it was very confusing, and some of the administrative parts will be done from the control, but in online writing mostly we can handle everything.
View full review »RR
Rajesh Ramakrishnan
Tech Lead at a tech services company with 1,001-5,000 employees
There is still room for improvement. For example, recently there were some spam incidents that Microsoft does not currently mitigate because they have another paid solution to do so. It would be nice to integrate the security and the anti-spam (i.e. the fake links, etc.) along with the Exchange Online default.
View full review »NP
Nicco Putra
Alliance Manager at Berca Hardaya Perkasa
- Microsoft Teams, and anti-spam, because a lot of spam still comes from outside
- Create the easiest tools to migrate from other email solutions.
it_user6621
Consultant with 501-1,000 employees
Encourages endless inefficient communications. Do not recommend it for companies that are trying to create efficient decision making processes and agile movement.
View full review »
MN
Manoj Nair
Tech consultant at select softwares
I would prefer an anti-malware functionality in at least the basic version.
View full review »TC
reviewer1439037
Principal Analyst at a tech services company with 1,001-5,000 employees
I don't like it in general. It sort of has that Microsoft flavor to it, which is just the style they use and the way they color things and lay them out.
View full review »Buyer's Guide
Microsoft Exchange Online
April 2024
Learn what your peers think about Microsoft Exchange Online. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
768,740 professionals have used our research since 2012.
Buyer's Guide
Download our free Microsoft Exchange Online Report and get advice and tips from experienced pros
sharing their opinions.
Updated: April 2024
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