What is our primary use case?
We use it across various projects, each with a different purpose. Originally known as VSTS, then it transitioned to what was called Team Foundation Server, and now it is Azure DevOps.
We use it to plan/manage our sprints and Kanban boards, as well as to maintain CI/CD pipelines. It serves as our code repository, too.
How has it helped my organization?
We shifted to the cloud environment and started migrating from our data centers about eight or nine years back. It has been a long journey. However, we have been using Azure DevOps for almost five to six years in every project. So, Azure DevOps supported our shift towards DevOps culture.
It has contributed in many different ways:
1. Improved our CI/CD workflows:
It's completely automated. Developers can make check-ins or pull requests, with pull requests facilitating code check-ins or releases. We've also implemented a feature called Feature Flags in Azure DevOps, which is quite recent.
It allows us to deploy code to production without releasing certain features immediately, enhancing both developer productivity and our automation processes significantly.
2. Manage code across environments
We manage code across multiple environments, namely development, testing, and production. Each environment may have a different version of the code deployed.
3. Team productivity:
It offers a combination of how projects can be done in sprints. The Agile project management capabilities offer resource-leveling. It also has developer functionalities to manage the code version.
4. Improved version control practices:
Version control practices have been perfect for us. It maintains a detailed history and is integrated with GitHub, which is also a Microsoft product. It is quite a game-changer. This integration enables both development and project management tools to coexist efficiently, allowing for detailed project plans, delivery milestones, bug tracking, and linked code management. It's truly a game changer, integrating various Microsoft products into a cohesive platform.
What is most valuable?
My company has experienced benefits from using it or from recent updates in Azure Pipelines. For instance, we can manage different code versions from the same repository across different environments. We also use feature flags; the code is deployed, but the feature can be made visible to the end user at a later time.
Additionally, as part of the deployment, we integrate automated and regression testing, which stops the deployment if testing fails, thus preventing regression bugs. This saves time and increases productivity by reducing the need for manual testing.
Lastly, it integrates with the project management aspects, allowing us to link code deployments with project milestones.
Azure DevOps supported our shift towards DevOps culture or practices. We shifted to the cloud environment and started migrating from our data centers about eight or nine years back.
It has been a long journey. However, we have used Azure DevOps for almost five to six years in every project.
We also use automation testing in Azure, so we have an integrated test suite that allows us to perform functional and regression testing effectively via the Azure DevOps system.
What needs improvement?
It's too technical sometimes because it's meant for network developers. The CI/CD pipelines are not very easy to manage because it requires a lot of input.
So it could be easier to manage.
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For how long have I used the solution?
I have been using it for three years now.
What do I think about the stability of the solution?
As for stability, since Azure DevOps is cloud-deployed and uses CI/CD for updates, we sometimes face jitters or some downtimes. Occasionally, features break for various reasons.
But overall, the stability is on par with how far the product has come.
What do I think about the scalability of the solution?
It's quite scalable in terms of both data nodes and functionality.
It's an enterprise-level application. There are, like, hundreds of teams using it.
We have an enterprise license, and scalability is not a problem. It is easy to scale out.
How are customer service and support?
The support goes via the service-level agreement that the enterprise has with Microsoft.
Therefore, there are different levels of support available based on what level of license is procured. We have platinum level.
How would you rate customer service and support?
How was the initial setup?
It's a very configuration-intensive tool. It's not something you can learn on day one. It requires familiarity and important training, but Microsoft provides quite good documentation on how to use the tool.
What about the implementation team?
Deployment of the tool itself is usually part of an enterprise deployment, but it needs to be configured for each project. It's the same cloud offering available globally, but it must be tailored to meet the specific needs of each project. So, it can be done within a week or so from the start of the project.
For the deployment and maintenance, there's one platform engineer. Based on the size of the project, this could be a full-time person or shared with multiple teams.
We have one platform engineer who manages the environment, a developer who manages their code check-in and pull requests, and then there are automation clusters who manage that as well.
What was our ROI?
We are in a large organization, so ROI is there.
What's my experience with pricing, setup cost, and licensing?
The basic version is free, which is offered by Microsoft. But if you've got a larger team size, you need to pay. We have enterprise agreements. It's not based on the number of users; it's a one-time fee open for the entire enterprise.
What other advice do I have?
Overall, I would rate the solution a ten out of ten.
I would recommend that you should use it to know how effective it is. That's my advice. Because it combines the power of having program management or agile project management tools as well as developer practicality, that's the unique selling point of Azure DevOps.
No other tool probably matches the scale. You either have project management tools like Jira or Rally or you have code management tools like GitHub or Slack. It also has a very exhaustive bug management process built in.
It is a quite comprehensive product.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.