OpenText AI Operations Management Room for Improvement
reviewer2257230
Data Platforms Manager at a media company with 5,001-10,000 employees
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splunk is more business-friendly due to its prettier interface. In contrast, OpenText Operations Bridge reports resemble what you might create on an Excel file. Technologically, there is nothing lacking, but visually, enhancements could be made.
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Ahmed Salman
Performance & Monitoring Supervisor at Saudi Telecom Company
Consulting and scripting support are two main concerns that create challenges. Additionally, the creation process is not as easy as expected, requiring multiple steps and can be quite complex.
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Volodymyr Bondarchuk
Senior System Engineer at Novell
The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area.
View full review »Buyer's Guide
OpenText AI Operations Management
June 2025
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
PUNEET SHADIJA
Vice President at Multi Commodity Exchange Of India
We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery. Operations Bridge also lacks in the preparation of custom reports and application observability compared to other solutions like Dynatrace and AppDynamics.
View full review »Volodymyr Bondarchuk
Senior System Engineer at Novell
What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much.
View full review »reviewer1581648
Senior Analyst at a consumer goods company with 10,001+ employees
The UI could be better. The ease of use, deployment, upgrades, and licensing could be better. The license, not only the model, rather, the way you manage your users and things like that need to be worked on.
The initial setup is a little bit complex.
Technical support could be better.
The solution can be more stable.
It's not easy to scale.
The solution needs network monitoring, and support for more cloud providers.
Anomaly collection could be better. They need better reporting.
View full review »DC
David Collier
Co-Founder at Nobius IT
Better distributed monitoring - "proxy" monitoring whereby a small device can gather metrics and alerts on behalf of the main management server would be useful. At last use, this architecture needed an additional full-function server at extra cost.
The solution is overall "heavy", requiring multiple servers, even without HA. For instance, a full OpsBridge deployment of all the products in the suite can demand upwards of six servers or large VMs (8+ CPUs, 32+GB RAM).
View full review »reviewer2131245
Global Monitoring Systems Engineer at a financial services firm with 10,001+ employees
I'm not aware of areas that need improvement.
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Prem Raj
Senior Information Technology Security Officer at alpha
The setup process can get a little bit complex.
There is new development happening, however, it's important that certain legacy applications should be supported in the future.
View full review »IK
IrshadKhan
Senior Technology Specialist at a tech services company with 10,001+ employees
The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console.
It can maybe have some more AI functions because most of the other tools are going in that direction.
View full review »MG
MiritGoldring
Delivery Manager at AMAN
It depends on the contract a user holds with the company, but technical support could be improved. We work with a vendor of Micro Focus. If you need support for the OBi or BBD, you might be able to use R&D. If we need something we call R&D and get level one support.
The stability of the solution has become problematic and should be improved.
The pricing is a bit expensive for smaller companies.
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Raymond Meijer
Event and System Monitoring Engineer at Rabobank
The solution needs to improve its general performance of the interface. Especially when there are lots of events, it takes forever to load, especially the closed events.
In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears.
View full review »reviewer1451937
Operations Leader - Global Automation at a computer software company with 10,001+ employees
The pricing could be improved.
View full review »MT
Mathieu TESSON
Responsable supervision at a tech services company with 201-500 employees
level 1 technical support is incompetent. I'm almost afraid to open tickets because I know I'll be asked the same thing 8 times.
The price is very expensive for a tool that doesn't evolve very quickly compared to competitors.
View full review »IS
Iegor Skrynnyk
Solutions Architect at a tech services company with 201-500 employees
The advancement of this solution seems to have stalled. These types of products have a long history and it may be best to create a brand new application, from scratch. It is difficult to suggest significant improvements.
The initial setup of this tool is complex for people who lack experience with it.
It would be great to improve the automatic discovery of application topology.
View full review »reviewer1248522
Team Lead Information Security Control at a financial services firm with 5,001-10,000 employees
The service takes a very long time to start and it requires a lot of resources. A huge amount of memory is required.
The setup process should be simplified and faster to complete.
View full review »TC
TanerCifci
Infrastructure Team Leader at IBTECH
It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage. Maybe it is an improvement point for this product. It's not easy to integrate with Operations Bridge.
It should be plug-and-play.
View full review »Raymond Meijer
Event and System Monitoring Engineer at Rabobank
Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly.
For additional features, we are looking forward (and implementing) OMi 10.6x.
View full review »RK
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company with 10,001+ employees
Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling.
it_user782412
Sr. Systems Management Engineer at a financial services firm with 1,001-5,000 employees
Topology base event correlation. Topology-based event correlation does not work well with NNM events. NNM does not understand well and collect information needed to correlate the events. Separate active and history tables from one single table and improve performance. It should be improved to view more than 100K events from closed browsers without impacting performance. QA of the products should be thorough before it is released and documentation lacks the information needed to implement the products, upgrade the products from one version to next version, and there is integration with other products. If events goes beyond 100,000, performance is degraded and sometimes the browser freezes.
View full review »it_user781752
Consultant Cloud & Automatisation Open-Source at a tech services company with 51-200 employees
Implementation could be improved. We also need training and a good partner in order to install and configure it.
it_user363237
Technical Analyst at a financial services firm with 1,001-5,000 employees
I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers. We're looking forward to that upgrade.
View full review »it_user671334
OpsBridge Specialist at a financial services firm with 10,001+ employees
There are a lot of locked files and I don't know always to search for the good locked file that can show us more information. There are a lot of locked files, about a thousand. You cannot always find the correct information to solve an issue.
View full review »it_user671373
Group lead at a financial services firm with 5,001-10,000 employees
Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering. This is one of the issues with stability. The reporting module from HPE is not a very stable module, which is OBR to be very specific.
I'm going to have a round of meetings with the product development and the management to talk about that and to have more design plans and roadmap on this.
View full review »it_user671331
Oss manager at a tech services company with 201-500 employees
The latest versions of the service reporting dashboards need improvement, such as service modeling. A lot of our customers want to be able to understand and look at their solution end-to-end, including all the components, all the management elements of the operations, and the system's databases. I think that's the way the market is going anyway. People want to see an end-to-end service and they want to have that visualization of it as well.
View full review »SystemSp206e
System Specialist with 11-50 employees
Stability could be improved. Also, it could be easier to upgrade and patch.
View full review »it_user671340
Design Manager at a transportation company with 11-50 employees
When the systems talk to each other, it becomes sort of a drop and go. And I'm talking purely in our instance, because, from what I see, it seems like none of the other countries have that issue. But it goes back to not having enough skills within the African region, with HPE and with all their suppliers. Once they sort that out, we won't have to get all the people from other countries to come and do it. It should make it a lot easier to manage.
Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products.
We have worked with other vendors, but the difference is that the knowledge or the course and certifications are made available in our country, whereas with HPE you have to actually go to a different country. So our challenges are more pronounced with HPE because people are less certified.
The functionality of OMi itself is actually cool, but if you can't use it, or if you can't get your teams to set it up properly, then I have to rate it lower. If we could implement it fully, I would rate it probably to be about a nine or a 10.
The product itself is a nine or a 10, but because of the limitations within South Africa, it's more of a seven.
ITConsula87e
ITSM Consultant at a tech services company with 1,001-5,000 employees
We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch.
With support, you have to apply some changes which require a restart. That is in fact unacceptable. It's a good product, but there's still too much development to do on the customer's side to have it really working.
View full review »it_user568131
Systems Management, Technical Specialist HP BSM/BAC at a financial services firm with 1,001-5,000 employees
When installing against IIS, you need to expect a fully locked-down IIS, rather than expecting a fully out-of-the-box. It is sold to enterprise customers and I can't believe any enterprise customers would be happy to leave IIS out-of-the-box. I would think that everybody would have locked it down. You add what you want to include in a white list, rather than blacklist out what you want to exclude. So, the IIS configuration definitely needs to be improved.
The installation instructions need to be improved, as well.
View full review »it_user567744
System Monitoring Engineer at a financial services firm with 1,001-5,000 employees
I can't think of any areas for improvement at the moment, but we haven't had it for long enough for me to say. We're still in the process of assessing it. It's been pretty impressive so far.
View full review »it_user568161
Technology Manager at a comms service provider with 1,001-5,000 employees
I'd like more integration between the separate systems that make up the Ops Bridge part of the thing. There's a separate reporting component, which is very separate at the moment. There's the operations analytics, which is also a separate product and has a very different stack from OMi and the other Ops Bridge core components. Mainly, I just want more harmony between those things.
That is a huge thing. There are a lot of different components you need to understand before you can get proficient at the product.
Also, the less Flash we can get in the UI, the better. That would be great.
View full review »it_user567936
HP Openview/Unix Admin at a financial services firm with 1,001-5,000 employees
At the moment, I don't know what the roadmap is for this solution. There's a product that's been out for two or three years now, called Operations Bridge. There is a migration path to that, but it's not an obvious one. HPE has not made that obvious to us, so I'm trying to find out how we move on.
The product and the UI need updating. Everything about the user experience needs updating. I work at the other end, which is the more technical end, and I like what it does. But when a user sees a GUI that looks like it was written in the 1970s, it doesn't fill them with any confidence. It needs more dashboards, more graphs, and more everything that management wants to see.
View full review »OA
Osamah Abu-Romman
Head of OSS and Services Division at TE Data
I see room for improvement in the licensing scheme area. It's getting more complex day by day. Every day there is a new rule, so it's hard for me to plan every year and determine what I need to buy. I have to find out what I need to merge together because the license scheme changes constantly.
View full review »it_user568125
IaaS Manager with 1,001-5,000 employees
There is need to have more out-of-the-box support for HPE products itself.
For monitoring of HPE 3PAR, it doesn't come out-of-the-box with OpsBridge; we still need to install third-party stuff to it. At a recent conference, HPE announced that they will have their own software material, so that's improving. But we would like to see much faster support on the HP products themselves (including this product).
View full review »it_user567873
Product Line Manager at a government with 1,001-5,000 employees
I would like the scalability and stability improved.
View full review »it_user567708
IT Consultant at a financial services firm with 1,001-5,000 employees
There is a new release which is much more GUI based. We haven't moved to the new product, which is OMi. So that probably does more of what I want, and has more to do with event management and is event based.
We're using Operations Manager (OM). I want to see better event planning. I would like event correlations. This is the thing I've always been interested in, but with the existing tool, it's been very, very difficult to do. I think this has been addressed in OMi, but I've yet to see that. When I really move to it, then I might increase my rating to closer to a nine. The event correlation is not there and it is a complex tool.
Even though it claims to do event correlation, in reality, you could just write a program from scratch to do this. That is fine, but it's not part of the product. For the new one, I believe it's supposed to do that. OMi is supposed to be much better for event correlation. So I'm looking forward to getting down to really using that.
View full review »it_user567687
IT Performance Architect and Head of DB2 at Swiss Mobiliar
Currently the BVD, it's not living. We would like to see more sensors in the dashboard. If you go over 60 miles on the screen, nothing happens. Part of our BVD is a map of Switzerland with some highlighted agencies where there is something specific happening. If it moves over 60 miles over this location, nothing happens. But there are 160 locations and it's not always very easy to find out if there is a yellow light there and which location it is exactly.
View full review »it_user567735
Global IT Operations - Quality & Process Manager at Schlumberger
I would like to see more Artificial Intelligence (AI) functionality. Because of the large amount of tasks, it makes more sense if you have an AI plug-in. We still depend on people to operate a lot of the events.
We also need a better road map and a more affordable price.
View full review »it_user567804
General Manager Strategic Programs at a tech services company with 10,001+ employees
I would like to see a lot more ease-of-use, as well as easier deployment of the product itself. Considering that the people who end up using these tools are much more cloud native for everything else, they would want to see something which is cloud native and as brilliant as some of the other products which are out there. That's something that I believe can be much better. I think HPE has this on their roadmap to actually get there.
View full review »it_user568170
Enterprise Management Consultant at a government with 1,001-5,000 employees
I can’t think of anything that particularly needs to improve. I think their functionality is there now, so I don't think we need more functionality. I think we just need to get that more stable and get it quicker and maybe a bit more intuitive and easy to use. I think the functionality has just gone through the roof from what the previous products would do. So with all of these stands up and looking around, your level of automation in that has gone right up. I don't have a problem with functionality at all. It's almost too much to use all the functionality. They need to go in and start low, get what you need working and then build up.
If you're using the full functionality, it can be a bit naive to think, “I'm going to just deliver this all singing, all dancing gold plated Rolls Royce in the solution; all in one go." For a large organization it's quite a task, so we're starting off with minimal migration and not just put another in. We are migrating from old versions of HP Operations Manager. So we have that path of migrating our legacy systems and our old monitoring policies onto the new.
it_user481287
Senior Consultant and Solutions Architect with 501-1,000 employees
I think they are moving toward the whole platform format. They need to move away from Java, Flash, and plug-ins to streamline the integration with third-party products. This will make it easier for customers to use and deploy; using wizards and those type of things. I believe these are in the lifecycle and will be in v12.
View full review »BD
PM436379
System Architect at a comms service provider with 10,001+ employees
It's not mature enough. Like I said, we're being forced to go from OM to OMi even though OM overall, or OMi, as part of Ops Bridge, has many, many more features. Ops Bridge is a suite of tools. Most of the suite of tools in there are less than two years old. There are a lot of growing pains. They're forcing people to go from OM to OMi where OMi, even though on some parts it has many more features, the functionality that is really utilized by a lot of the industry is only about 70% of what OM could do, imported into OMi. Then the developers tend to be in an Ivory Tower development area instead of a real world area, so there's people that say, well why would OM people do that? I used to be a consultant prior to working here. I can tell you 150 companies that do it this way because these are all your Fortune 100 companies.
View full review »it_user368724
ESM Department Manager at a tech services company with 51-200 employees
It can run a little slow if not configured correctly or if a customer doesn't use it properly.
View full review »it_user368235
Infrastructure Operation Division Manager at a comms service provider with 1,001-5,000 employees
There are a couple of areas of improvement:
- Performance needs to increase; and
- Better correlation from the box rules.
it_user363255
ITSM & BSA Team Leader at a computer software company with 501-1,000 employees
At times, there are performance and configuration issues. In regards to the performance issues, the system can be a little slow if it's not configured correctly or if it's not used properly.
I'd also love to see the correlation mechanism work even better. It's a nice feature -- correlation between different tech system, application, and network events -- but it requires a lot of configuration for that mechanism to work. I'd like to see it work simpler, better.
View full review »it_user361998
Head of Monitoring Transformation and Operations at Vodafone
It needs additional scalability, completely remove Flash and Java from it, and improved visualizations. What's there now is a bit ridged.
Also, simplifying the architecture would be great as well, moving to a more standardized approach.
It also needs more simplified licensing.
View full review »it_user217332
Big Data Administrator at a comms service provider with 1,001-5,000 employees
It can be cumbersome to get up and running. And it's very expensive.
View full review »Buyer's Guide
OpenText AI Operations Management
June 2025
Learn what your peers think about OpenText AI Operations Management. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,168 professionals have used our research since 2012.
Buyer's Guide
Download our free OpenText AI Operations Management Report and get advice and tips from experienced pros
sharing their opinions.
Updated: June 2025
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