Meraki Dashboard Room for Improvement

Phil Taul - PeerSpot reviewer
Sr Solutions Architect at Tektel, Inc

The client VPN could use some help, but that's probably partially Microsoft's fault because of the Windows client for VPNs, which keeps changing. Meraki don't have their own software for connecting to the VPN so you have to use the Windows one. It would be great for them to create a client for users to install to connect to the client VPN server. It's one of the biggest complaints about Meraki.

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VP
IT Manager at Electrical Wholesalers Edmonton Limited

For my purposes, I don't need to see any other features added to the Meraki Dashboard. I have no criticisms and I do like the tool. If I had a criticism for it, it would be about the pricing because it could be a little less, but again, for the service that you get, I won't complain about that too much.

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MR
Senior Advisor at TwentyTwo

It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are. It would be very helpful if next to a lot of the settings, they had a button you could click on, and it would explain what that setting actually does and how it affects your network.

Particularly when you're in the dashboard and particularly when you're looking at wireless networks, they have so many advanced options and they're hard to understand. A lot of people don't know what beacon intervalling is or even basic things like channels. 

Meraki has good documentation on their website, but if it was better linked with the dashboard, it would make it a lot simpler. Small businesses that we deal with use Ubiquiti. In their dashboard, next to every setting you can see what that setting does, which is really helpful. DrayTek is like that as well.

We always employ a third party who knows the system inside and out. If you apply it yourself, it would take you forever. From my perspective, that would be the number one thing I would want to see improved as a high-level person, because it would save us a lot of money if we didn't have to employ a third party.

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Buyer's Guide
Meraki Dashboard
November 2022
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,994 professionals have used our research since 2012.
MA
Project Manager at a consultancy with 201-500 employees

It is a little bit expensive. 

Maybe sometimes they just need to add some more integration to not be a hundred percent Cisco. For example, with Cisco Umbrella, if they could integrate, let's say, Palo Alto or some other third-party devices on the API, not on the VPN channel, that would be great.

Some features could be added. 

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IS
Quality Control Engineer at Casaplex LLC

Meraki Dashboard is a mature product, so it doesn't have a lot of bugs or significant issues, but would love to have the ability to save configurations externally instead of storing them in the database. 

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RB
Senior Analyst at a manufacturing company with 5,001-10,000 employees

The downside to the simplicity is that you can't get as granular as you could with the Cisco APs. They don't have a command line interface, or CLI, so you can't just go into the CLI and copy and paste a bunch of commands. You have to do it through the dashboard. That would be the biggest downside.

Their biggest improvement needs to be their documentation. With Cisco, for example, you can just Google whatever image your controller is on. You can say, "I want an 8.5 config guide," and they will give you a PDF that goes from A to Z, with everything you need to know in one place for that software image. You can just open up the guide, do a search for whatever you're looking for, and boom, it'll take you to it. Meraki, on the other hand, does not do that, so if you want to learn anything, you kind of have to know what it is you're looking for to begin with. It's just a webpage database of articles and you've got to basically find what you're looking for. I would love to just have a guide for each software release as opposed to me having to hunt it out.

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Miguel Pinhal - PeerSpot reviewer
Systems Administrator at Inetum

Meraki Dashboard could improve the user interface by making it more user-friendly. The configuration can at times be difficult.

Also their support team could be better with response times.

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LD
Vice president for IT at a performing arts with 51-200 employees

An area for improvement in Meraki Dashboard is licensing management because it's a little complex. Product licensing can be made a little bit easier through license concurrency and a more straightforward approach to applying the license to products and services.

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RogerRodriguez - PeerSpot reviewer
Head of Corporate Information Technologies at Aleatica

I can’t recall needing anything specific to be improved. Maybe in six months, we might have a different opinion.

I’d like the product to allow for other solutions to be integrated with the dashboard as well.

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MR
It specialist

I can't speak to what needs to be improved. I'm pretty satisfied with it. 

There needs to be a better way of identifying some hardware. For example, there is some hardware where only the mask address is available - not the full name. There needs to be more improvement on the device-connected interface.

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BP
Arquitecto de Soluciones at Fusionet Corporation

Just my password, but that's because I forget it from time to time, but the recovery process is far too simple.

I would like to receive decent notification alerts regarding the license's expiry. Or any help on correcting or optimizing licenses, because in certain circumstances you can add a license but it's the wrong licensing. However, the Dashboard adds the license in some way, and you do not utilize it. You can simply extend the license's expiration date.

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RL
Dentist at Universidade Estácio de Sá

More integration would be an improvement - for example, I can manage the Cisco Meraki access point but not the Cisco access point.

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Sanjeewa Perera - PeerSpot reviewer
Vice President - Information Technology at Asia Securities

When users are trying to roam from one location to another location, geographical tracking would be helpful. When the administrator can arrange a locking feature it will be handy for others from a security perspective. I would like to see more communication, integration, and visibility.

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AP
CyberSecurity & Cloud Solutions Manager at alet communications

There are some issues with the NAT configuration, it is now impossible to some operations with the solution.

I would like to see a VPN feature in a future release that supports tunnelling.

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Cesar Argel - PeerSpot reviewer
Director de PMO at Cibergenius S.A.S

What needs improvement in Meraki Dashboard is its configuration.

What I'd like added in the next release of Meraki Dashboard is more functionality.

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PB
IT Assocciate at UNDP

Monitoring overload is an area that can be improved. I would like to see an alert event feature that monitors what users are downloading and how to block some applications.

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Buyer's Guide
Meraki Dashboard
November 2022
Learn what your peers think about Meraki Dashboard. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
655,994 professionals have used our research since 2012.