It is a great product, and we are very satisfied with the features. It is good, and we have not experienced any issues.
Stable and scalable with great technical support
Pros and Cons
- "The technical support is great."
- "The asset management tool is costly."
What is our primary use case?
How has it helped my organization?
The asset management tool is costly compared to other tools in the market.
What needs improvement?
We would like to see some improvements in the change management tool. It is tough to understand and modify and could be more user-friendly.
For how long have I used the solution?
We have been using this solution for about three years. It is deployed on private cloud.
Buyer's Guide
ManageEngine IT Asset Management
July 2025
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What do I think about the stability of the solution?
It is a highly stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We plan to expand the usage in the future when it is required.
How are customer service and support?
The technical support is great.
Which solution did I use previously and why did I switch?
We previously worked with other solutions but switched to ManageEngine IT Asset Management due to its growth and data prospects.
How was the initial setup?
We are currently setting up internal IT asset management and using the service desk.
What was our ROI?
Yes, we have seen an ROI as we have been using this solution for quite some time.
What's my experience with pricing, setup cost, and licensing?
There is a cost-in-use for 5,000 licenses. We pay around ten to 11 thousand every year.
What other advice do I have?
I rate this solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free ManageEngine IT Asset Management Report and get advice and tips from experienced pros
sharing their opinions.
Updated: July 2025
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Buyer's Guide
Download our free ManageEngine IT Asset Management Report and get advice and tips from experienced pros
sharing their opinions.
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