Lucidchart Reviews

I do a lot of strategy stuff with it:

1. Mapping things out that way. 
2. Laying out product plans and roadmaps.
3. Visually showing people some of that information.

I use it for general mapping, more like a canvas. I'm a single user who uses it for our company for a very specific need.

We are using Lucidchart through the web.

Lucidchart's capabilities for understanding workflows is high. I use a couple of different programs, like MindManager, and what I like about using Lucidchart is that it is all web-based. So, I can quickly go into a web browser, drag and drop a bunch of files, pictures, or notes, draw some flow lines, and rapidly be able to create a visual representation of what I am trying to do. As a product manager, I can quickly organize thoughts that way and show people what we are working on.

I do more show and tell with it. We don't really collaborate too much. We are mostly just sending, "Here is where we are right now with this." We don't really collaborate on the same document, which I know could be a really powerful function. We just don't use it that way yet. 

I can throw everything into a window, copy and paste images, and then quickly add flow lines. Instead of using a bunch of Word documents or Excel spreadsheets, I often compile a lot of data or images into a single document, then use links in the comments or attach to pictures that help me go to that source. For example, if I am doing a competitor analysis or looking for visual inspirations for new product development, I could say, "Here is where this originally came from. We can research this product or identify what this competitor may be doing," then have a direct link. It is very visual, and that is the best part of it. So, I don't have 20 different Excel sheets on competitor analysis, instead I have one big document showing a bunch of images of a competitor's stuff. 

A feature that I would love to see on Lucidchart is the ability to collapse information and expand it out. If someone's looking for a reference to what I'm talking about, MindManager is an example of how you can collapse data down. The best part of that solution is I can have very large maps, but simplify it visually for people. Then, if we talk about it during a meeting, I can expand it out with a lot more data that can be provided. Whereas, with Lucidchart, I need to have a big canvas. Oftentimes, it gets really large and it's kind of overwhelming. If I'm in a presentation that I'm sharing, such as phased releases of a product line, it can be overwhelming if I have 100 pictures on there. There is too much going on, as far as comprehending it.

It would be nice to have more features that help me visually present information. Since I use it as a canvas, my use case for it is probably very specific. I use it as a way to present information to people visually on a large mind map. So, it would be nice to be able to have more graphical things to clean it up, like a header, banners, or something to help draw attention to certain areas. I would also like more infographic-like features, because I am kind of limited to float chart shapes. This makes the solution a little cumbersome.

If I have a presentation on a new product line to my board. I wouldn't want to use Lucidchart because it still looks like a real rudimentary flow chart. Whereas, if it gave me a bit more control over the visuals, I would be able to throw a bunch of information in it, rough it in, go back and clean it up visually, and then make everything pop out now that the flow has been laid out. That would be really nice to have. That has always been the downfall for me: It still lacks that visual. Usability is really high, but visually, it is still lacking.

I have been using Lucidchart for about a year.

I am the only one driving it right now in the organization, but I certainly think there is more potential for it. I have been kind of testing it out.

The technical support was good, but I haven't used it for a long time.

Lucidchart is better than keeping a bunch of Excel spreadsheets, which I end up losing or haven't named correctly. This way, I can visually see the work that I have done, the competitors, and quickly attach images.

I came across Lucidchart when I was searching for something like a whiteboard-type system, where I could throw a lot of information on there and present.

I am satisfied with the price and features that I am getting out of it.

The pricing and licensing are fine. It has a lot of features that I prefer over some of the other programs, which is good. Being that it is web-based, I feel that it is acceptable that it's on a monthly pay basis. However, I think I pay on an annual basis, which is fine with me.

We have existing solutions, like Visio and MindManager. Lucidchart is way more versatile than Visio or MindManager; it gives me more freedom to do more with it. Lucidchart is a direct replacement for Visio. Lucidchart is easy to just pull up if I'm at home working on my tablet. I don't have to have a direct license, like I would with Visio, which would need to be downloaded. So, if I were to deploy Lucidchart to the rest of my product development team, we don't need to have it downloaded, like Visio, with a Microsoft license. We can just go online and use this web-based program.

I use Lucidchart daily. We originally intended to have this solution transfer to engineering as well as manufacturing for their purposes, but they are continuing to use Visio because it is already deployed.

I don't quite understand how Lucidspark is differentiating other than it looks simplified. I don't understand why I would want to use their other program. Right now, it looks like it is included, but I don't want to use it because it looks like it limits the features that I can have over the regular Lucidchart.

I love the program as it is so far. Being able to link comments and things to images has been fantastic for me. For me, using it as a solution for whiteboard, canvas-type, thought-thinking, mind mapping has been fantastic.

I would rate this solution as an eight (out of 10). Feature and functionality-wise, it is fantastic. I just wish visually that I had a bit more control to polish it up.

I use it for the WBS tree diagram, the work breakdown structure, and for divisional workflow mapping. I also use it for whiteboarding sessions with my team. And I have used it for an operational requirements matrix. Our company has used it for making a company organizational chart.

It makes collaboration easy. It makes presentation easy. The real-time collaboration is super-helpful.

It has saved me time on the order of 20 percent for project planning. Given that there are three people involved, a project manager and two project coordinators, that is significant because a project takes two to three months to plan.

Also, the ability for people to look at a diagram, rather than reading through written documents, has saved time.

• Ease of use 
• Pre-existing templates

Ease of use is especially critical because if I am conducting brainstorming sessions with my team, I have to be able to quickly put things on the monitor so that I don't lose their attention and focus. Ease of use is definitely helpful when I do that. With COVID-19, we've been doing all our meetings via Zoom, so I share a screen and then I have to add things as everyone else is talking. The fact that I don't get lost within the software and am able to quickly generate visuals onscreen, so that it doesn't break the momentum, is a huge win.

It takes a lot of time for me to draw from scratch. Using a template that's already made for a specific business objective saves me about 50 or 60 percent of the time spent on the task. I search for something that is like what it is that I'm trying to do and then I just fill in the blanks. I then make slight modifications to fit within our needs. The templates are definitely a huge help.

In terms of documenting processes and systems, I would rate Lucidchart an eight out of 10. It's good for visualizing work package hierarchy. I haven't run into limitations. It has a fine balance of showing me how things could be done, yet it's flexible enough that I can make changes so that things work for my needs.

Also, when it comes to creating database schemas or modifying existing data structures, it's good visually. The visuals are there, the ease of use is there. But ultimately, it's the people who input data into those visuals who make things work. The solution doesn't do the thinking work for us. But it makes the thinking and the presentation easy, absolutely.

We're also using the web content feature, where it's a direct, live link from Lucidchart. That integration is super-helpful and super-important. It's a 10 out of 10 in importance because we don't want to keep going back and forth to upload content. We want to have live content. We make the changes in Lucidchart and they are visible in other, integrated software.

In addition, it is important that Lucidchart accommodates both Mac and PC users because we're using it for team collaboration. A lot of developers are using PC, while designers are using Mac. I am using Mac, as a project manager. If developers are a big part of the project, it's important that it's compatible with both platforms.

I wish there were a lot more automations. For instance, if I'm using a project management software to list out all my WBS, I wish Lucidchart had the functionality where it would take all the numbering and generate a tree diagram. Something like that would help so much, but right now it's still a manual task, both in the project management software I use and in Lucidchart.

I wish the project management software could do that. If it could do that, I honestly don't know if I would still use Lucidchart. But if Lucidchart could do that, it would definitely add a lot of value.

In project management, or any kind of planning, it's one or the other. We either start with the diagram and then they make it into a grid, and then ultimately into a Gantt chart; or we make it into a grid and Gantt chart, then we make the diagram. If both are required for stakeholders and participants to understand things, something has to be automated. Either the project management software could take my grid with all of the WBS numbers and provide functionality to quickly make it into a diagram or matrix. Or Lucidchart could understand those WBS numbers and simply make it into a chart or a matrix.

Whoever does it fastest will win. But ultimately I could see how project management software companies will make this functionality available.

Also, Lucid doesn't do enough knowledge-sharing on how we could use Lucidchart. Other companies send out so many emails saying things like, "Did you know you could do this? Did you know you can do that? Did you know that we can integrate with this software?" Lucid doesn't do enough of that. I think that would be super-helpful.

We have a subscription for certain projects and then we will cancel the subscription and start the subscription again for another project. The reason is that we don't know what Lucidchart can do for us. So we just use it for a project and, when the project closes, we stop the subscription. We've done that many times.

It would help to know what other usages there are and how other companies are using Lucidchart to integrate with things like Salesforce. I didn't know that you could use Salesforce and Lucidchart together. I'm curious to know how people are using it. I want to know how they are using Lucidchart for ERP. How are they using it for CRM? How are they using it for project management software? How are they using it for operational work? How are they using it for Scrum? How are they using it for Waterfall? It would be nice if they could tell their existing customers so that we could become advocates.

I've been using Lucidchart on and off for about 14 months.

There is a lag. I think it's because it's a heavily visual software. When we put in a lot of data, a lot of visual elements, it does tend to freeze up or there's a lag, and it's really visible on the shared screen. If the document has a lot of visual elements, for us to drag one visual element to another area, there could be a few seconds of delay.

Our company has 400 employees. Only about 15 or 20 use Lucidchart. They're in software development, operational work, marketing, and one person is using it for UI/UX.

I have never used their technical support.

While I myself did not switch from Visio to Lucidchart, I know people in our company who have switched. The switch was easy. I don't know in detail what they did, but I don't think they did any conversions or imports. I think they just started from scratch.

I had to work with our design team to draw out charts for. The design team uses Adobe Creative Cloud. When I said that using Lucidchart saves me 20 percent of my time, it's because there's no longer any going back and forth with the design team. I don't need their help anymore. I can just do it myself.

The setup is very straightforward. I search for existing templates for what I'm trying to achieve. I pull two to three templates that could potentially work and make a rough draft and then run it by the team, saying, "Is this the right way to visualize the process?" We then make modifications or we try other templates.

The ROI is in time savings.

I'm happy with the pricing of Lucidchart but I can't say I'm completely happy with it. It could be cheaper for what it offers, about $5 cheaper, or Lucid could charge $5 more and add more features, like automation. Right now, it's $15 per user per month.

If Lucid had more communication with current users about all the features that they have and all the support, it could justify charging a little more.

On the other hand, they have made their billing super-easy for users, such as for people who have to do expense reports. It is probably the easiest platform I'm using when it comes to billing for software as a service.

We evaluated Visio as well as Draw.io and another Adobe product. 

Draw.io is missing the templates. I have to do everything from scratch. Lucidchart provides templates, live linking, and the whiteboarding functionality.

Adobe is expensive. Price-wise, Lucidchart made more sense. Compared to Adobe, price and usability—how easy it is—were the advantages of Lucidchart. 

As far as project planning, execution, project status reporting, and requirements analysis, if planning is a big part of it, Lucidchart is a must-use.

We use it for primarily for two things:

1. Website architecture design.
2. Process flow diagrams.

Most of our company's designers and I are on Macs along with a few other Mac users, then everybody else is on Windows machines. I also have a Windows machine, so it has to work on both.

We use it for a lot of things. It is the easiest way that we have found to document processes, and we have a lot of those. We do a lot of web architecture. It's also the easiest way to create those charts and work collaboratively, so multiple people can be in making edits. We use it a lot more than I thought we would.

We don't email documents around. Anybody can get in and make changes to the document that they need to. This is one of the key aspects of it, especially now we are all working remote and particularly when you're working on something like website architecture.

It has become a little simple and clearer to finalize things, like website architecture, by clearly sharing them with the client. So, they understand every page and where it fits into the site.

It is a faster way to do architecture. As far as having some project processes documented, you don't have to reinvent the wheel every time and ask a lot of questions about, "How do we do this?" That part of it is much more efficient.

What I like about Lucidchart is its flexibility of how you put things together along with its intuitive sense. That makes it really fast to put together, unlike some other platforms. It has a nice balance between being powerful and simple, where some of the other platforms go too far and are too powerful.

It is great for complex process design. There is a balance between power and simplicity. It lets me do everything that I need it to do without it being complex to implement.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use.

Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful.

I have been using it for a couple of years.

I have never run into a problem. I have never had the site crash on me or lose a document or document file. So, stability has never been a question or issue.

We are a relatively small company of 40 people, where 10 to 15 people have used Lucidchart. There are probably eight of us who are real regular users of it, so scalability hasn't been a factor. 

Our users' job roles vary. They are mostly account management and development.

I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I had to look up how to do things, but I have never had to reach out to the technical support.

I have had clients send me Visio files. However, most people at the company were using Adobe Illustrator, Microsoft Word or PowerPoint.

The main reason why we went with Lucidchart was I don't like the solution in Microsoft Office and PowerPoint. They were very limited in what you can get them to do. They were also very slow to make things look the way you want, so it was not an adequate solution.

It is definitely easy to implement. It will not take a ton of time to get up and running using the tool.

We did not set it up company-wide. If people have a need for it, then we create an account for them, and that's it.

You can create a basic chart in five to six minutes without any problems. 99 percent of the things that you want to do are right there and exceedingly obvious on how to do them. 

As far as deployment, the only thing that I would tell people is go use it. They can figure it out without having me train them on it. If they need to use it, it's intuitive enough that I don't provide any training on how to use it. Everyone figures it out pretty easily.

It always saves time if you don't have to email things back and forth, then wonder if you have the latest version.

We are documenting some processes which were not documented before at all. I think that will help make projects go more smoothly in the future.

The pricing and licensing are fine, though I wish they didn't require you to buy the licenses in batches of five.

The overall suite is great at helping us to visualize each step of the process, from brainstorming initial ideas to turning those ideas into reality. We looked at a number of brainstorming whiteboard applications and decided to go with Lucidspark. It is the easiest to use. It had all the features that we were looking for. The fact that it integrates with Lucidchart is nice. So, if we're doing a whiteboard session to create architecture, we can immediately translate it into a formal hierarchy document.

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great.

It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice.

We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams.

We don't really use it for new teams and hierarchy charts.

We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.

I primarily use Lucidchart for mobile app development.

Creating flowcharts and documentation is easy to do and the results are very nice.

I think that this solution is good in terms of its visualizations and it helps to understand process flows and workflows. The flowcharts and wireframes are very nice and easy to use.

The features for creating database schemas and modifying existing data structures are things that I have used a little bit. I find that this is a good tool when working with databases and it helps with strategy planning, ideation, and project planning. 

It is definitely important to use that Lucidchart accommodates both Mac and PC users. We have work that is done collaboratively in teams and we need to be able to share between team members. This is important regardless of platform.

Lucidchart allows for real-time collaboration, where multiple users can access the same version of a document. It has improved our project development process because we can discuss a journey map and a flowchart with developers in real-time. Using this tool, we are able to better interact with developers.

This ability to collaborate efficiently and in parallel has saved us time because it makes the job easier for our colleagues and teammates. I would estimate that it saves between three and four hours a day.

The entire tool is very good. The wireframing and flowchart are very nice features.

The interface is very user-friendly and supports drag and drop. You don't need to have technology or design knowledge in order to use it. Anybody can work with it.

I would like to have access to more colorful and more vibrant icons. Otherwise, the experience is very good.

I am new to Lucidchart and have only been using it for a short time.

The performance is very nice. Even when the internet speed is low, it is stable and performs well.

I have not been in contact with technical support.

Prior to implementing Lucidchart, I used SketchUp and SigmaNEST. I switched to Lucidchart because of the user-friendliness. The drag and drop functionality makes it very easy to use.

The price and licensing are good.

We do not currently use the integration with other products but it is something that we are planning to do in the future. Similarly, we do not yet use the functionality that allows us to compare versions of documents.

I would rate this solution a ten out of ten.

I used Lucidchart to build-out items such as business org charts, business processes/workflows, and product diagrams.

Lucidchart is much better than competitors that I have used, such as Visio. I am able to easily save off charts I have created in a PDF document, which is primarily what I do.

The flexibility of Lucidchart is great. It is easy to create swim lane process documents with as many rows as you would like. It is also very easy to include columns into the swim lane that allows you to show where one process ends and another picks up. This feature has allowed me to generate very detailed process documents that my employers have loved. 

Lucidchart is a lovely tool for creating visual representations of any process or organization. 

People always ask me what I build my charts in, as the graphical rendering in Lucidchart is superb. The tool is super user-friendly and intuitive and comes with hundreds of templates to get you started. The user interface for Lucidchart makes it easy to build visual diagrams very quickly.

The full tool kit included in the product has more features and functionality than I will ever need, including the ability to publish diagrams directly to a web page. 

I love the template library. It makes it easy to get started on a project without having to expend a lot of energy upfront trying to recreate the wheel. There are many, many templates to choose from across a wide variety of categories. It is easy to find a template category that works and then even find a template with a color scheme that works for what you need. I have often taken a template, with the color scheme I like, deleted everything out of it, and started from scratch just so I could get the colors I liked quickly. 

When you want to add text to a connector arrow, I have not figured out how to position the text vertically. It always wants the text to stay horizontal. This is frustrating when I would like the text to stay in-line with a connector arrow, or otherwise.

Also, printing hard copies of PDF files that I have saved from Lucidchart has always been a problem. Although I don't print copies very often, every once in a while I need to do that for a meeting. The hard copies always come out missing colors and components of the chart I have created. I'm not sure if this is an issue with my printer, Adobe Acrobat DC, or otherwise. 

I have been using Lucidchart for one year.

The Lucidchart cloud offering is super stable. I've never had any issues with it, even when my network has gone up and down. 

The tool is not scalable, per se, but it does allow the user to easily share diagrams with other parties. 

I used Visio in the past. Lucidchart's user interface is easier to use. I also prefer the look of the Lucidchart diagrams. 

Pricing comes in at about $100 for a year's subscription, which is very reasonable if this is a tool that you will use more than once. 

I have only used Visio and Lucidchart. 

Our primary use case of this solution is to create some process flows, namely how the user will use the product, how they will walk through the product, etc. We don't use the program very often - only once every week or so.

What I like about this program, is that it is very easy to use. It is also easy to manage my documents or to access something. I just open the browser, click, enter the file name and then I'm in. It's all very easy.

I don't know if I will be able to add some animations if I want to. I believe the problem may be the program's process flows but if I want to transfer it into a PPP or any other document, I can only do image transfer. So if I created a flow chart, I should be able to copy it as it is, do the presentation and if I want to do some minor changes, I can do it in the presentation. But at this stage, I can only copy an image.

I have been using Lucidchart for more than a year now.

It is a very stable program. I haven't experienced any crashes or bugs.

Honestly, I haven't tried to scale yet. At this stage, I manage about 35 businesses, and so far I haven't faced any problems. We have about eight licenses. 

We haven't used their technical support yet.

The initial setup was really easy because I think they just required a username and password. We did the deployment on our own and it didn't take very long. 

I am not sure about the cost, but I think there is a basic model, premium model and an enterprise model. 

I will definitely recommend this solution to others. It's a really good tool for any business that designs business workflows. It is very easy to simply pay and then start using it right away. Anybody who knows how to create a workflow will find it very easy to work on Lucidchart. They can just log on and start creating. It's very easy. 

On a scale from one to ten, I rate this program a nine. One thing that needs to improve, is the feature that is used to import or export data. Perhaps they can add more templates for users. 

• Cloud/SaaS Solution/Pay As You Go
• Semi-Reasonable Pricing
• Lots of templates to choose from
• Integrates with other tools (e.g., Slack, JIRA, and most importantly Visio)
• Easily converts Visio files on import
• Can export to Visio
• Because it’s a cloud solution, I can create/edit from one computer, and continue to edit on another, if needed.
• Cheaper than Visio, and since It’s a browser solution, I don’t have to worry about having a single license on a single machine.

I pay for a personal license, but being new to the organization, I am trying to push the use of Lucidchart, especially for Mac users in lieu of setting up a Virtual Machine with Windows, and in lieu of OmniGraffle.

Anytime I need to print, I have to re-download/export. This is a mild inconvenience, but hoping it could be improved.

One year.

No.

No.

This tool is so easy and intuitive that I’ve not had the need to contact technical support.

Visio.

Super easy! Sign-up for the free version, test it out, and if you like it, pay for the subscription and start using it.

Bigger discounts for annual prepaid license.

OmniGraffle.

If you are looking for a solution that replaces Visio, Lucidchart is indeed the alternative. All of the benefits/features that I described above are the reasons why I would never go back to Visio.

The ability to work collaboratively, and the general UX of the product.

This product allowed me to work closely with design team and merge the perspective of Quality Assurance and Product Design easily.

I'd prefer this software to be an operating system, not a web tool, as I'd switch to LucidOS, if it existed, in seconds.

Approximately eight months of my career consisted of activities which were made simpler with Lucidchart.

Yes, minor, and only on loading graphical files "several meters long".

No.

The voice of the community has been heard and taken into account, while improving Lucidchart.

Yes, I did, and I have used similar software at my previous jobs. None of those were even half as easy to use as Lucidchart, and I am a strong advocate for dropping those other software solutions for Lucidchart.

Semi-instant setup with no unnecessary complexities.

I pay for this software even while I do not plan on using it for next few months -- as the perspective of having no access to these features is out of my consideration.

I have used several different tools of this type before, but once I encountered the beauty of Lucidchart, I knew I'd stay with it.

Just give it to your designers and wait for miracles to happen.