Lucidchart Reviews

My company is a solution provider and I primarily use Lucidchart to create workflows for my clients, to show them how a product is going to work. It helps us to create a pre-sales demo of what our solution for them is supposed to look like.

I use Lucidchart to document things such as business requirements, as well as entity-relationship diagrams to see exactly what the schema of their solution is supposed to look like.

Essentially, everything I do with Lucidchart is part of the requirements for making a presentation to the client.

I have used Lucidchart to create database schemas and I think that it does the job pretty well. I've been doing that for a while now, and I don't have any issues with it. In this regard, it provides all of the functions that a business analysis or a developer might need, which is pretty good.

Creating process flows and workflows is one of my main use cases, and Lucidchart has everything that I need. This includes all of the different types of shapes, where every single one has a different meaning when I'm presenting a business process flow to a client. It covers this in all aspects. 

Lucidchart is integrated with the Atlassian suite of products. We will create different types of diagrams in Lucidchart and then embed them into Confluence when required. We also send out a link whenever we create a use case, which is then stored in Jira.

This integration is extremely important to us because we have the majority of our documentation in Confluence. Every solution that we design has a lot of technical documentation and at the end of the day, it is just words. However, with the help of the Lucidchart integration, we can properly visualize what is going on.

Lucidchart accommodates both Mac and PC users because you're using it out of a browser. I have used it on both of these platforms and ultimately, it really makes no difference which system you are using.

It is really helpful when you are able to visualize something rather than read documentation. It has certainly saved us a lot of time. I can't estimate how much money the company has saved but obviously, if it is saving time then it is saving money.

Lucidchart has helped to improve efficiency because we're able to pinpoint all of the moving pieces and components within a project. It shows where you can be more efficient because having it in a visual representation, points out which product and which solution can be broken down into simpler ones. It's really helped in designing a much more streamlined solution in software development.

The swimlanes feature is one that I use a lot. I have used swimlane diagrams to create business process flows and I think that it does the job pretty well.

The best feature is the real-time collaboration among users, which allows everybody to work on the same version of a document. Multiple people can have access to Lucidchart and you can give them the ability to edit or view documents at the same time. The collaboration is fantastic.

The real-time collaboration has definitely sped up my project development process, although I can't really put a figure on how much so. Generally speaking, it has sped up things in the organization.

There are not a lot of learning resources that Lucidchart shares with the user. As such, users are really at the mercy of their colleagues and need to have them explain how to use the product. Otherwise, they have to learn on their own time just by trial and error.

Lucid should create some proper documentation and video tutorials to demonstrate the capabilities of the product to new users. It should explain everything that it offers and everything that it can be used for.

I have been using Lucidchart for approximately two years.

The web-based version of Lucidchart is pretty stable. However, when I downloaded the plugin for Google Chrome, I was not able to get it started. It is supposed to act as a shortcut but it doesn't work, and it hasn't worked for a while. That said, I'm okay with just using the base version. It isn't very important so I did not contact support about it.

I can't comment on how the tool might scale but I can say that with what I have in front of me, it works pretty well. There have been no problems with scaling in our organization.

I have not been in contact with technical support.

I have used a couple of different tools in the past, one of which is Microsoft Visio. It is certainly helpful if you are using Microsoft Office products because you can take images created in Visio and copy them directly into Microsoft documents. However, Visio is an on-premises desktop-based application, which I don't really like. I like the web-based solution that Lucidchart offers. There is less clutter on my laptop. At the end of the day, I prefer Lucidchart over Visio.

I have found that some organizations use Visio whereas others use Lucidchart, and switching between one and the other is not really important. All of them work fine, depending on the preference that the organization has. There is also the cost factor to consider, and whether the organization can afford it.

Lucidchart is much easier to use than Visio. Performance is important when it comes to ease of use and it is important to remember that not everyone has a fast laptop or a fast personal computer. Visio is a desktop application, so if you don't have a good computer then it is going to run slowly. Lucidchart is web-based, and the only thing that you need is a good internet connection.

Another product that I have used is Draw.io. It is not as advanced as Lucidchart. One of the main advantages of Lucidchart is everything that it offers you at the beginning. This includes different types of diagrams, different types of shapes, and different containers. In general, the UI tools are better when compared to Draw.io.

Overall, I think Lucidchart is a better solution at this time.

This initial setup is pretty straightforward. It's a subscription-based tool, so you just create an account, you pay for it, and then you start using it. There is no implementation strategy needed.

All of the technical people in our organization use it. We have about 50 people in the organization and I estimate that 45 use Lucidchart. Approximately 50% of them are business analysts and consultants, and the other 50% are developers.

This is not the type of product that we need to maintain.

My company has definitely seen ROI on Lucidchart. When you are a consulting firm or a software development firm, you need a tool like Lucidchart for creating presentations of your solutions for your clients. The return on investment is pretty good.

Lucidchart's pricing model is not excessive, as compared to similar products. It is pretty much in line with everyone else.

There is a lot of functionality in Lucidchart but for my use cases, what I need is limited.

I have not used the organizational charts to visualize and understand team hierarchies and relationships, but I have a high-level understanding of how it's supposed to be done. It's pretty simple and does it pretty well.

Similarly, I have not used the functionality to compare versions of documents. This is something that I might use in the future but I have not used it thus far.

The biggest lesson that I have learned from using Lucidchart is that it's a great tool for putting your ideas into something visual and brainstorming with your team. Multiple people can collaborate on the same visual diagram that you're creating, and they can all add their ideas at the same time. The brainstorming and ideation features are the best ones.

My advice for anybody who is considering this solution is definitely to implement it. If you are developing software then Lucidchart is something that you should look into.

In summary, this is a good product but it is not perfect because of the lack of training material that is available.

I would rate this solution an eight out of ten.

I was using Lucidchart to design charts and diagrams. One of my tasks was to design an organizational flow chart.

This is a very professional tool to use for business.

Lucidchart's capabilities for visualizing and understanding process flows are very good. There are tools included that you can't find in other applications, such as Photoshop or Google Docs. These tools are very helpful when it comes to completing the task.

I have used the solution to modify existing data structures but I would only rate it as a six out of ten in its capabilities. One of the more technical people on my team said that he wasn't able to solve or achieve some of the things that he wanted to be able to do with respect to data structures.

We integrated Lucidchart with Photoshop and it meant that we were able to move files from one to the others. There was one file that we couldn't complete using Lucidchart, so we moved it to Photoshop and finished it there.

GitHub is another solution that we integrated with Lucidchart, and it was helpful because we were able to transfer files that were related to programming. We are building organization software that uses a chart flow, and it was designed using Lucidchart.

Generally speaking, Lucidchart made it easier to complete my workload. I had used Photoshop for certain things and I found it difficult to use, so I was looking for good software that was both straightforward to use and could handle my workload.

The interface is really good and it is very easy to use.

The collaboration features work well. I was able to share a document that I was working on with another team member, who signed up for their own account. It is very professional in that regard because being able to share documents and files is pretty helpful.

Being able to collaborate with others has helped to realize efficiencies in the projects that I worked on. In one case, I was able to send my design to the programmers and after working on the design together, they were able to program the system based on the diagram. This can work if you are designing something like a website or a mobile application, where a diagram can visually explain what buttons lead to what tasks.

Another thing that I like is that it saves your document where you left off. It was pretty smooth in that it saves your document, and the last thing you did is the first thing that will be on there when you restart.

I think that the trial period should be longer than seven days. When companies offer a free trial period, they are trying to get the customer hooked on the product. I don't think that seven days are enough for the customers to feel that it should be a recurring payment plan for that product.

Having a trial period of 14 days would be better because it is enough time for the customer to better understand the product and the payment plan. Also, after the free trial expires, there should be more options available that people can still use for free. This way, once the trial expires, there is still enough to learn the product, use it, and then know enough to justify the subscription later.

When my colleague initially tried to edit the file that I shared with him, he had some trouble. This is something that should be improved.

I think that the advertising for Lucid could be improved because I really had to do a lot of deep-dive research to find them. Their search engine optimization isn't bad because they appear on the first, second, or perhaps the third page of a Google search. However, I did not know anything about them. If you compare this to software like Slack, it has become well known. Ideally, Lucid would be out advertising their products more so that customers don't have to search very hard to find them.

When I first set it up, I couldn't see a quick tutorial, like a one-minute video, that explains what different tools are available in the product. Something like a popup below your screen to explain the different tools, or how to use Lucid effectively, would be very helpful.

I used Lucidchart for about two weeks.

I have not had any issues with stability, such as freezing. 

Scalability depends on who is using it. For me, it was pretty good because I didn't use it extensively. I don't know how much they give you to use, in terms of time or space, but for me, it was pretty good.

Only two of us were using it regularly. I was designing and the other person is a computer programmer. In the future, I could see having three or four people working with it. If we need more charts and diagrams on a more regular basis then it would justify the monthly cost. At this point, we don't have plans to do so, but you can never say for sure.

The product is so straightforward that I didn't need to contact technical support.

When I was researching chart products, I found that Lucidchart was one of the good options. I decided to implement it and didn't stop using it until I found that the price was too expensive for me.

The initial setup is pretty straightforward. My implementation strategy was as simple as setting it up and sending the link to my team members. From there, we were able to design our charts.

No maintenance is required.

Since it was a free trial, I did not have a monetary return on investment. However, I was able to achieve what I needed to do, which is a measurable return.

I was using the paid version, but at $12 USD per month, I canceled the plan because it was a little bit too expensive for me. Lucid offers a free trial where some of the features are missing but there are still a lot of features in the free plan.

It would be nice if there was more leeway for customers utilizing the free trial. 

When I was searching for a charting solution I tried to use Photoshop, as well as Google Docs. I also tried the tools in Microsoft Office. I wanted to find the one that would make it easiest for me to achieve what I was trying to do. Sometimes, when you're working on a chart flow, it can be a lot of work. It needs to be done in a professional manner so that the programmer can fully understand what it is that you want to do.

In my experience, and I tried a bunch of solutions, Lucidchart was the best. Since using it, I have not evaluated other options.

There were several features that I did not use, including the org chart capabilities. However, for what I did use, I felt that it was pretty good in terms of being able to share documents and complete tasks. This is true, even for the free version.

I only use a PC and the experience was pretty good. I didn't have the opportunity to use it on a MacBook.

Some people find it easier to look at a diagram, rather than read through written documents. This is a good product for people that have knowledge of diagrams. Not everybody is a visual person. For people who work in engineering or architectural fields, where they are used to having a good visual representation to help them understand what they're trying to achieve, it saves them time and money.

However, for people in other fields, where they don't typically use visual representations, I don't think it will necessarily help. You have to have an eye for that, and you have to be in that field to be able to understand what's happening on a chart or the visual representation is actually depicting.

I will definitely advise people to use Lucid. I don't know if people are willing to pay monthly, without even getting a full taste of what the product is and how helpful the product will be to them. With the trial period, it may not be enough time to fully explore the multiple features that Lucidchart has to offer. Ultimately, I think that if people take enough time to experience the product, they will see that it gives them what they need.

My advice is to try it but do so as quickly as you can because the free trial goes by quickly. There is also a limit on the things that you can do, with respect to the charting capabilities. Limited-time trials should have full capabilities but Lucidchart does not.

Overall, this is a good product and the biggest trouble that I had was finding them.

I would rate this solution a nine out of ten.

I used Lucidchart because I had to create an accountability chart. We use an operating system called EOS, which is Entrepreneurial Operating System and I was tasked with assigning a seat for every role that's necessary to run an organization properly. Starting at the very top with what's called our visionary, which is really the CEO, and then my seat, which is the COO and I'm the integrator. From there, I had to divide it into departments and department heads and then the different roles each person plays within each department.

When I got hired at my company a month ago, I immediately went to the accountability truck that they had created. They used an Excel spreadsheet and it was so confusing because they had so many different boxes and nothing was color-coordinated. From an outsider looking in with no background knowledge of the company, it took me literally four hours studying their Excel spreadsheet to understand who answers to who, what role, and what job responsibilities each job has. I had to scroll way down or way over to see everything. What I liked about Lucidchart was that from a top-down view, I could see the entire organization and who's involved in what roles on one page.

You can't print on Excel. Excel spreadsheets are not friendly when it comes to printing something like that. Lucidchart offered a better viewpoint. I'm going to put seven or eight hours into a chart and everybody else is going to glance at it one time. If it's confusing, it's going to make it even worse. The final product seemed a lot easier to understand from Lucidchart.

The ability for people to look at a diagram rather than reading through written documents saves time and as a result, money. Everybody's been asking for Slack, Lucidchart, and our information with our company to be all in one place. I think it's going to help with communication and future involvement.

So far Lucidchart has helped realize efficiencies in the projects we use it for. For the project I've used it for so far it's been easy to understand. I've shown it to a few people who have never used Lucidchart and have never really seen our organization's accountability chart put together in one spot. We had three different Excel spreadsheets that were doing the work of one Lucidchart. The few people I've shown it to have really liked what they've seen so far. If I can learn more about it, gain more knowledge, and even somehow get certified in something with Lucidchart, I think it's going to help the organization as a whole.

Whenever you create a new role with a new person, some of the presets were nice. You can have a photo of that person that was customizable. That was nice. It was pretty self-explanatory. I didn't have to create individual boxes, it was already preset. Some of the preset features are nice. 

Some of the presets were easy to use and it was a very helpful and speedy process trying to create a chart. But it is hard to create those kinds of charts in Excel, Word doc, or something like that. It's really not very user-friendly, it's very rigid. Lucidchart made it a lot easier on some of the presets.

When it comes to documenting things like processes, systems, and new teams, I would rate Lucidchart an eight out of ten. I don't think it's perfect, but I think it is one of the better choices out there available right now.

The organizational charts for visualizing and understanding team hierarchies and relationships are the reason why we purchased the package that would allow me to do more with it. I tried to find all the cheap ways to do things but the ease of access and the already preset structure that Lucidchart had in place made it easier. Out of all the choices that I saw come across my desk, Lucidchart was the best and easiest choice.

It is important that Lucidchart accommodates both Mac and PC users. At our company when you get hired you get the choice of using a Mac or a PC. It depends on each user. But it's very important that we're able to go across platforms and across Mac and PCs because every person in our company could have either/or, or both.

Lucidchart provides real-time collaboration among users so that everyone can access and work on the same version of a document. Right now, we're in the collaboration phase of the leadership team before we roll this out to the whole company. I found the share feature and I was able to put it in everybody's emails that needed to see the chart. I sent it to them on Friday. 

I think Lucidchart is going to be a great platform to help communicate to everybody and anybody moving forward what we are as a company, how we work, and who answers to who.

Slack integration would be vital to our work. We have our Gmail account, so we have email and all that kind of stuff. That's how I communicate with people. The editorial department communicates through Slack. As the company moves forward we're going to want to use a day-to-day announcements page and group creation. Having Lucidchart as a part of that is only going to enhance our users' experience with Slack, therefore enhancing the Lucidchart experience as well. It's vitally important moving forward that those two are integrated together.

There were some things I wish were a little bit more user-friendly. 

For instance, when you're putting all the stuff onto a document or PDF, there's a set limit of width and height. It would have been very nice in certain situations to be able to drag people on the far edges and move them back up so that everything fits nicely onto the page. Lucidchart seemed to have a preset distance left to right and up and down from each box and I couldn't adjust that. It made it very difficult when I was getting to the end and I had 30 people on one document and then I had to put our logo there and our core values because it was going out company-wide and I couldn't move some people around to fit onto a page. Lucidchart was just going to allow it to be off the page. I spent an hour and a half trying to drag things around, trying to adjust things, move things and combine things in order to get everything to fit on one page. It does have endless scroll but I have to be able to print this thing off onto one sheet of paper. It wasn't going to allow it to fit. I couldn't fit it to one page with everything fitting nicely because all the distances between boxes were predetermined. 

We need things to be printed out and pasted across the walls of our company. We're able to go beyond the borders on the digital side of it and it would be nice to have a feature that you could click just one button, like fit to page or something like that, and it would adjust everything to fit onto one PDF page. A feature like this would be helpful because I had to go to each individual box and adjust the height and width of every box. And I had to combine some roles into one role in order to get everything to fit.

If you looked at our chart, it's very wide because we didn't want people to think that this was necessarily a hierarchy chart. We wanted them to see that it's jobs across the board. The sales department would have six jobs going from left to right, not necessarily up and down. And so our chart became very wide and that's where I ran into issues. I couldn't drag things into open spots, which would make sense to our company because it seemed it was such a rigid structure that it wouldn't allow me to adjust or customize the space between boxes. 

It's a hierarchy, like an organizational chart. There are the people at the top and then the leadership team and the department heads. Then each department head has their own department and you have to have what each job is within that department. Some of the things that were very frustrating for me were that I couldn't adjust the distance between each box. If I had the department head above and then I created another role, it seemed like Lucidchart predetermined the distance. I couldn't shrink, extend, or drag without moving the entire thing all over the place.

I've been a teacher for the last five years. As a teacher, I used the free services as a teacher for my students. Recently, I have been using it for my new role at my new job. I am now hired at a multimedia company and I'm the operations officer. So we were creating an accountability chart. I've been using it for a month at my new company.

I'm using the Lucidchart platform. I go to the URL and log in.

I have not had any outages.

It was pretty scalable. My only concern goes back to having it fit onto one page. It didn't. It seemed very rugged to try to get everything to fit on a page. It took me an hour to create the chart and it took me two hours to make it fit on the one page.

Every department head is responsible for organizing how their hierarchy is within their section. Having the ability to drag and drop people and update people, I think they're going to find it very useful because it's a live document. If people get hired and fired and we add and we grow, we can just simply add and drop boxes and stuff like that. They'll probably be using it on a month-to-month basis as we grow as a company.

I plan to use Lucidchart very heavily in the future because one of my core jobs is to implement our organizational flow across the whole company. Our company is going to grow. We're at 30 people right now and we plan to expand up to 100 in the next two years. My job is to stay hyper-organized in planning ahead. I definitely am going to be reusing Lucidchart many times moving forward.-

We have tons of projects. We are multimedia-based and we have seven newspapers. We have an online presence, websites, and stuff like that. We design websites and all that for other companies. As we develop this, I could easily see the sales department using it when we go to talk to clients, I could easily see the digital department using it for project management, and I could easily see the editorial department using it for project management as well.

I plan to expand to other users in the company. I would love to learn and incorporate. We have six people in the leadership team, including myself, and I want them all to have access to our charts and then be able to create their own charts and share and collaborate with each other so that the sales department and the digital tech department will both know who they need to talk to. Now that the company is paying to have Lucidchart and not doing the free version, I'll be using it heavily every month.

We do not require any staff for deployment or maintenance. 

I clicked on the preset format of the hierarchy chart and then I went in and started adding the jobs, titles, and departments. From a user standpoint, it was very straightforward and easy to use. It just wasn't very customizable as far as spacing was concerned.

I was using the free version and I got up to 30 boxes. I had to upgrade to have more boxes. At first, I didn't do it because, being a teacher, to get anything bought was like an act of Congress. You had to go through a whole checklist of people and places and things to get something approved to be bought. In this case, I just went to my administration and said that it was a good chart and I needed more features. We bought the monthly package. So the process was very easy and straightforward. If you want the stuff, you only need to make a few clicks and you got approved.

For the people that have seen what I've created, they like it. Once they see how it can incorporate multiple users and we can all collaborate and it can help each organization, it can help with communication and efficiency throughout, and I think people will get on board. Our CEO is very high on the newest, latest, and greatest things that are going to save us time and money. There's definitely the possibility of moving forward that we would want to expand, grow, and incorporate even more.

We signed up for the month-to-month and it charged us all at once for the whole year. I believe we signed up for the $7.99 one. I think that was the price. 

From a teacher's standpoint for projects for my kids, we used the free version because I was at a low-income school. They always used Lucidcharts to create charts, whether it be a timeline or to show the military. I was a history teacher, so I would show the generals and the people leading out as the hierarchy. I've always used it for hierarchy purposes or timelines, from a teacher standpoint. From an executive leadership standpoint, I only used it for the organization chart that I created this past week. I didn't even know there were databases there.

My advice would be to go to YouTube first and look at how people use Lucidchart's organization. Explore through the website and frequently asked questions and get a better understanding before you start. Use the free version for about a week and then explore if you should purchase Lucidchart. I would definitely look for reviews, recommendations, and past people's experiences before pulling the trigger.

I definitely will explore some options as we have a need for them. This is a trial for the company and if everything goes as well as planned as far as implementing our organizational chart and looking at the other features it has, we will definitely start exploring how Lucidchart could help us.

A tip would be to just start off by using the pre-made charts and the pre-made formats, like I did, and allow time. I would set aside an hour a week to just play around Lucidchart and to click on all different features and all that kind of stuff. I didn't have that opportunity because I was pushed for time. But I definitely would explore Lucidchart through the free version and see what the paid-for version would give you in addition to what the free does and then just play around with it, make different charts and see what all they offer.

I would rate Lucidchart an eight out of ten.

In this company, we are using Lucidchart as a mechanism for whiteboarding and creating flow diagrams, charts, and any other things that are required for my day-to-day work. I use Lucidchart in my company and I used it in my previous job, as well.

I work mostly as a business analyst, in a product owner role. I have to build up the requirements, convert them into charts, and explain everything to the business owners.

The Lucidchart platform is where I use graphics to create pictorial descriptions, which is better than using simple words. It is a very effective tool for documenting processes and using it has improved our efficiency significantly.

Lucidchart is effective when it comes to reducing the time required to complete projects. It has reduced our efforts and time spent on decision-making, including time spent at both the requirements and presentation stages. I estimate that our efficiency has increased by at least 30% to 40%.

This is a good product for creating visualizations of process flow and workflows. I mostly use it to create process flows.

Many team members are able to work on the same version of the document at once, which is a feature that has helped to improve efficiency. It provides the ability to compare versions of documents but since all of us normally work on the same version, we do not leverage this feature often.

Presenting people with a diagram, rather than have them read through pages of written documents, has helped to save us time. It definitely saves us in terms of hours, but it is difficult to estimate how much it saves us in terms of cost.

Another way that Lucidchart has helped to improve our organization is that it has become a whiteboarding tool that we use in meetings. It has improved our communication and people can more easily understand how the different components of a system connect to each other. It has definitely enriched the experience of the client for which the solution is being developed. This is one of the value-adds that we get from using it.

The most valuable feature is putting up sticky notes to share information with the team members, working with them jointly. We have a similar feature in Google Docs and it makes the project team members work more interactively and collaboratively. It even expedites the time to complete the project.

We have used Lucidchart to create database schemas and the functionality is very good. It is something that has existed in other SQL platforms, where you can create a schema diagram, but now, we don't have to download additional software to do it. We can develop the schemas right in Lucidchart.

Lucidchart is able to accommodate both Mac and PC users, which is something that is very important to us. Our team will sometimes sit in a large conference room, where we can project any member's laptop onto the big screen. For situations like this, all of the different laptops need to be compatible.

One of the major drawbacks is that we have to extract the work in Lucidchart as an image when we want to create a presentation. If there were some interoperability, where the blocks that you have created in Lucidchart can be directly copied and then edited in a PowerPoint presentation, it would definitely be a value-add. For small diagrams, we just rely on PowerPoint because if we want to make just a small change, it takes too long to go back to Lucidchart to make the change and then re-export it.

We have integrated Lucidchart with Microsoft Teams but it is not working properly. It means that we have to open it in a separate browser and log in, rather than directly with Teams.

The interface and process for managing documents could be improved. By comparison, the experience provided by Google for document management is very simple, and I think that Lucidchart can learn something from that. The interface that they provide in Google Drive makes it easy to scroll through documents, create documents, and create the folder structure. In Lucidchart, you have to create placeholders in the dashboard and it's very complex to view what you have done recently. I also face challenges when I'm scrolling a document, where sometimes it jumps back to the first document.

I would like to see some improvements made to the Mind Map feature. Having more functions to make it more collaborative would be helpful. It is there, but it's just a standard format. There are some new ways of working with Mind Maps, so these features should be included.

There should be quick and continuous revisions on the different templates that are trending. This would be a good improvement for Lucidchart.

It seems that the list structure in the UI is better than a sliding structure. The sliding structure looks great, but as part of the user experience, it becomes hazy.

I have been using Lucidchart for between three and four years.

This product is 100% stable for us and we have never faced challenges with it.

In terms of it being scalable, we have gigabytes in documents and it has always worked fine. Scalability isn't a problem.

I have a team that works under me. I am the lead business analyst and I have several team members that are continuously collaborating on different projects. My team has increased in size.

The business analysts, product team, and technical analysts all use it.

We have not needed to contact technical support beyond the assistance with our initial setup. We have not faced challenges since that time.

Prior to using Lucidchart, I was using the SmartArt features in Microsoft PowerPoint. The advantage is that you don't have to copy your work from Lucidchart or elsewhere before presenting it.

I also have experience using Microsoft Visio and Draw.io. Visio is too complex compared to using Lucidchart or Draw.io, which both make this type of work very simple. 

I found it very easy to switch over from Visio. The Lucidchart interface is more user-friendly and lightweight. Visio has a very heavy interface.

I was able to import all of my files from Visio into Lucidchart and the process was very easy. This was definitely important because we have some existing documents from other products that we needed to continue working on. In fact, the reason that Lucidchart supports so many different formats is one of the reasons that we chose it.

When comparing Lucidchart with Visio and Draw.io, one of the things to point out is that Lucidchart and Draw.io are both lightweight and easy to launch. They do not consume much in terms of resources. Visio, on the other hand, is important because it comes as part of a suite of products. Since the release of Office 365, we began searching for replacements to Visio. Lucidchart is also much cheaper than Visio.

One of the differences with Draw.io is that we can't collaborate. Our increase in efficiency using Lucidchart is partly because of our collaboration, so this is an important difference..

The initial setup is very straightforward. The folder structure is there, and we can create folders and manage them.

Somebody from Lucid helped us with the implementation.

Our ROI is in terms of improved efficiency, definitely. We are receiving good feedback from our senior management, as we are better able to explain the requirements for projects.

We have a corporate-level subscription but we are also using it at the individual level.

The pricing is very competitive. It is more cost-effective than some competing products, such as Visio.

Our company has explored Lucidchart's organizational chart capabilities but I have not worked with them majorly. It is the type of chart that is more often used by executives. I found that the functionality was similar to what Microsoft is offering in Word and what Google is offering in Docs.

My advice for anybody who is considering Lucidchart is that if they are used to working with Google Docs, this is the best way to work. It allows you to collaborate and you can put your thoughts into a diagram. There are one or two suggestions, such as having a more collaborative Mind Map, but overall, it is a good product. That said, there is always room for improvement.

I would rate Lucidchart an eight out of ten.

We use Lucidchart for our sales team. It displays what our sales flow should look like from start to finish once we contact the customer, all the way through closing out a sale. It displays the whole process.

We're a smaller company and we're trying to establish some roots. We want to get the sales flow and other aspects of the company down before expanding and trying to get new hires. 

Lucidchart is really beneficial because we've been able to establish what the criteria is going to be for everyone going forward with our company. It's been an easy process to make sure that it's a universal thing, we can all decide on what it's going to look like, and make sure when a new hire does come, they can see that chart and know exactly what to expect and know exactly what to do.

I love the simplicity and how clean all the different boxes, arrows, and charts can be. Especially with something complicated like our sales flow, it could be really easy to be all cluttered and everything like that, but my favorite feature is how clean it is, how straightforward it makes our flow look, and how easy it is to understand.

Lucidchart accommodates both Mac and PC users which is important to us because at my company right now, our sales floor and then every other computer we have as a company is a Mac, but a lot of our employees actually have PCs and Android as well. So it's really beneficial because if we're ever on the go or we need to make a change, it's versatile and is open for both Mac and PC.

We use Lucidchart to collaborate among users in real-time so that everyone is accessing and working on the same version of a document. We are able to do that because instead of just crowding around one of our computers, even if we're all in the same room, we're able to see each other's mouses and make changes in real-time. That really helps because it's all about making it easier. It has really been beneficial that way.

The real-time collaboration has definitely saved us time. Even though we're still in the same room doing it, it saves time getting up and walking over to someone's computer just to huddle around there. Then if someone wanted to make changes, they would have to walk back to their computer. So even though it was still in the same room, it saves time by not having to get up and getting distracted from our computer by having to go to someone else's. It's all interactive over the cloud. It's really good.

We use Lucidchart to compare versions of documents. The primary document that we've had is the collaborative ones with our sales flow. So we haven't gotten to the stage to compare it yet. We do see the potential in doing that in the future because anytime we want to update our flow, we could always make a new document and then be able to compare and contrast. As of right now, we haven't had to do that. It's obviously something that we foresee ourselves doing in the future.

Its ability for people to look at the diagram rather than reading through written documents has saved time and as a result has also saved money because when it's in that chart, it's all right in front of you. With the clean format and the straightforward boxes and arrows and everything like that, it makes it so you don't have to dig and you don't have to spend personal time flipping through pages. Everything is right there and super easy to read and super understandable. We've been able to save us time and money.

I've only been at this job for about a month working with our sales team, but I would say instead of spending full days of work, which are usually six to eight hours, depending on the day, we're able to make that into a chart and do that in real-time in only a couple of hours, or even less. Over the course of a month, it's been able to save us around 15 hours a week, which is 60 hours so far this month.

We're still getting comfortable with it and we want to make sure that we see all the different features that it has to offer. This might already be a feature, but I remember sometimes when we're just all viewing, if you accidentally click, then there's an arrow that pops up, and you have to go back and delete it. A lot of times there are accidental arrows being drawn when really we're just trying to present to each other. That's not even that big of a problem, but definitely, something that I thought of.

I started using Lucidchart when I started my job, about a month ago.

I haven't had any problems as far as it crashing or not loading fast enough. It's always been super easy to access it right away on the web-based version. So as far as availability goes, it has definitely not caused me any trouble thus far.

The software is very outreaching. It has a lot of different opportunities that we as a company can use it for. As far as extendability, we can use that in not only our sales department that we're primarily using it for right now but also our marketing and customer service. It can extend to all those different types of our company as well.

Technical support has been really straightforward and super available to us at all times, but we haven't had any issues to have to reach out to the tech support yet. 

The initial setup was really straightforward. My supervisor was able to explain what it was to me and it really was not hard to understand what it was and how we're using it as a company. Overall, I think it was really straightforward and super easy to understand.

As long as I've been here, it's hard to see the overall impact it's had, but my supervisor has definitely made it seem like it's been worth every penny. Exactly narrowing down how much that return on investment was, it's hard to say, but without a doubt, there has been, to some capacity, a return on that investment month after month.

Based on what I've heard from my supervisor and what he's commented on it, pricing has never been an issue. It's definitely worth what we have to pay for it.

We're a smaller company, so we're still trying to expand all the software that we have access to, but as of now, we haven't really expanded to Atlassian, Salesforce, Microsoft, G Suite. We have been able to just share it over the cloud and make sure everyone has access to it on all their different devices. That makes it a lot easier for everyone to see it and understand it as well.

Lucidchart is unique and you're able to see the flow and see everything all at once. So comparing it to something like a PowerPoint-type thing, it's definitely a lot easier.

My advice would be to dedicate even just an hour to it because once you get that first hour to understand the different features that Lucidchart has, it's going to be a very straightforward and easy process the rest of the time. Obviously, with any software, it takes some time to learn all the different features and learn how it can best integrate with your company. Dedicate that time and make sure you put in a little effort because it's super easy, it's super clean and quick to understand, so if you just put in that little bit of time, it's going to be beneficial and it's going to make any flow that you have within your company a lot easier to teach and to delegate.

I would rate Lucidchard an eight or a nine. There are always features that any software can implement to improve. Obviously, there's always room for improvement. Overall, it's been a wonderful experience, so I'd give it an eight.

I've been using Lucidchart to create process flow charts. I've been using the shapes, swimlanes, and arrows. I haven't really been doing anything too formal, but it definitely has a lot of value for our team.

I only use the diagrams. I don't really use all of the features.

I recently created a technology roadmap for our department, which is the finance department. We really needed a tool to be able to show what our current finance ecosystem looked like and what the future state would be. Lucidchart really allowed me to easily and independently create the before and after state so that our 10 person organization was able to visualize what our technology state is and actively collaborate on that. I was able to share the document as a PDF or as a web link. Being able to collaborate on that live was crucial for our 10 person organization.

The tool was able to let me do this particular project in half the time as Visio or half the time if I decided to do something old school in Excel. The tool is definitely empowering me to do my job more quickly and better.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. 

It speeds up the product development process because everyone is able to access the document in real-time and there's no issue for version control because everyone is working on the latest and greatest version at all times.

It's saved about three hours in the past month because I don't have to flip back and forth on versions. I don't have to send versions. It really just allows everything to happen in real-time.

I don't use the integration with Slack but it's a great idea. I definitely could see myself integrating it with Slack. I think that's a great feature to take advantage of.

The ability for people to look at a diagram rather than reading through written documents saves time. To put a number on it, it has probably saved around two hours because someone doesn't have to pour through a written narrative or other loose documents. This definitely has saved a lot of time for us collaborating as a team.

It has definitely helped to realize efficiencies in the project that we use it for. It visually gives us an idea of how our technology should work. It gives us a great starting place from which to then project manage our development.

The shapes are the most valuable feature. Being able to copy my own images and pasting them from outside has also been a good feature. Some of the collaboration features like exporting to PDF and then also presenting have all been pretty cool. For the price, I definitely have gotten a lot of value out of it so far.

Documenting things such as processes, systems, and new teams has been my primary use case. Lucidchart is really, really valuable for its ability to create a process chart from start to end. The web app makes it easy because everything is similar to other tools like Visio but Lucidchart feels a little bit more intuitive. It has been easy to use the web app. I definitely have learned a lot about how to bring in my own graphics or images in place of some of the shapes and I'm able to create and use the arrows within the processes, so it definitely has been useful for me.

Lucidchart's organizational charts for visualizing and understanding hierarchies and relationships are definitely something I would love to take advantage of. I understand that there are a lot of other templates ready for me to use. When I have other kinds of processes or relationships to map out, like hierarchies, I think using some of the templates would be a good use case, but I haven't had a need for that so far. I know it's there to take advantage of.

I have a good understanding and impression of the processes and workflows. It feels more intuitive than, for example, Microsoft Visio. I've used both, but I would say that Lucidchart is more intuitive, has less of a learning curve, and it especially helps me collaborate with my team because I can quickly share this as a web link. That's another feature I haven't mentioned, but that's pretty cool because even if someone doesn't have a Visio license, a Lucidchart account can also collaborate with me by looking at what they need to on the web link. That's been pretty cool so far.

I haven't yet used Lucidchart to create database schemas or modify existing data structures but as part of my role, I definitely would love to take advantage of that some time. There are a lot of cool templates that are available. I would love to take advantage of that.

I don't yet use the integrations with Atlassian, Salesforce, Microsoft, or G Suite but that's something I would also love to take advantage of. I know that a lot of those features are available.

Truly the only improvement I can think of is having the ability to export it to a PowerPoint file or slide. That would be nice to have. There are other workarounds for that, but just to be able to have that feature would be good for us. I think you can do it with the integration but I haven't taken advantage of it yet.

They should continue to bring in more shapes. For example, I saw something cool the other day that was a timeline and in between each step, there was a circle. I thought that that was very clean and that's something that I could see myself using. Lucidchart could come up with more visualizations. I'm not a designer so I would like to have more visuals. That would make my job easier because it would make my job much more professional looking but without having to be a designer myself.

I have been using Lucidchart for two and a half years. 

The stability seems good. There's been one time so far where I didn't have my file, or I had to recover my file, so I had to refresh the browser, but overall, it's definitely very stable. Definitely much more stable than Microsoft.

It's very scalable because it's called a browser-based product. It is browser-based and it is a collaboration-centered tool. So it definitely is very scalable.

It is just myself and my boss who's a director of finance that uses Lucidchart. We got the product on our own. We own it. We don't get any support from IT. It's pretty much just me and her that use it to be able to collaborate and provide feedback on what I need to do.

It does not require any maintenance that I can think of. 

I switched from being a Visio user. I had used Visio a few years ago and when I started to have a need to do more diagrams, I learned about Lucidchart. I found it on my own and then I started using the free version and am now paying for it. I do find it a better experience than Visio.

It was an easy migration. I didn't really have any files to migrate, but as far as adopting it, it was easy as a user.

Lucidchart is definitely more favorable than Visio. Visio is a solid product, but from what I remember, when you're doing connectors on a diagram, you have to choose the connector in Visio, whereas, in Lucidchart, you just pick the start and the endpoint. That to me is a whole lot more useful.

I don't have too formal a setup. As far as setting up, it's pretty much plug-and-play. Lucidchart makes it easy to adopt the product. You're not really twisting and turning and setting things up. It's plug-and-play. 

It took me around five minutes to set up. 

I'm a beginner. I'm using around 15% of the product but there's a lot more for me to use. That's definitely exciting.

I feel like I've gotten a lot of value. It's saved around five hours of work. Given what I make, it's probably delivered five hours of savings for not having to do other work or for not having to do other work on other tools. I would quantify it as a total savings of about five hours of work.

In the last two months, it's saved me about five hours of work.

I pay $95 a year for it. It seems like a reasonable price. 

There are no additional costs to standard licensing. 

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack.

I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products.

I would rate Lucidchart a nine out of ten.

There are a few different things. The main one, obviously, is creating business workflows. 

I've been using its web-based version.

It is excellent for documenting things such as processes, systems, etc. We have a guy who is a salaried commission salesperson who was doing very dry due diligence work on real estate deals. I took what he was doing and mapped it out so that a $12 an hour temp person can do it. It is very good for that. It is also good for mapping out things like marketing campaigns to explain to clients. I also run an agency on the side, so having here's what we're going to do and let me visualize it for you has been extremely useful as well.

It is important for us that Lucidchart accommodates both MAC and PC users. We have a mix at our current company, and I have guys who work from an iPad. We're currently in the process of transitioning everyone to MAC. It has been a headache because some of the software products that we can get on a Windows computer are not available for MAC. We're a construction company first and foremost, and a lot of construction software is designed around Windows. Lucid is a huge part of my day-to-day work. I use it almost every day. It is very helpful that it is web-based, and it accommodates both MAC and PC users. 

The ability for people to look at the diagram rather than reading through written documents has absolutely saved so much time, and as a result, money. For our due diligence process, I can't give a written manual to the kind of employee I have for this work and expect that employee to follow it. There's no way. Without Lucidchart, the whole project of having that employee do due diligence kind of dies because I don't have a way to show them that this is how to follow this workflow. If I'm paying somebody $12 an hour, I'm not going to expect them to be proficient at reading a technical manual. That would be a huge learning curve, but almost anyone can read a flow chart. I worked at fast food when I was 16, and I had flow charts on how to do stuff. You can give that to somebody who's very low-skilled and have them working above their skill level. It is a tool for employee growth in a way because you're able to give somebody a task that might be out of their pay grade and grow them into that role because you're able to explain it more simply.

It has definitely helped us in realizing efficiencies in our projects. Just yesterday, I was working on this due diligence project. We buy land, and when we get any land under contract, we have a period of time where we have to go and assess the land and decide if we want to buy it. It seems like you have to be an expert to do it, but it's really following a mental checklist. I got with my guy who does that, and I said, "I need you to tell me every question that you need to be answered in order to tell me if we can buy this land." He was like, "Well, this one, no." I was like, "No, you need to tell me every single question, and we'll get it on the chart." Doing that, I realized that sometimes, he's sending people out to look at stuff that he knows we can't build on. I was like, "They shouldn't be going out to look at that if you know that we can't build on it." That's an employee who is more highly paid than the person is who is going out to look at the land. That person is wasting two to three hours of their time to drive out and look at a lot that may not be buildable. That was just yesterday, and that's going to save us thousands of dollars. That's a huge time saving, which is time and money.

The ease of creating some of the maps and diagrams is most valuable. Lucidchart is just simpler and works more intuitively than other solutions that I have used in the past, such as Microsoft Visio. I am not in a creative role, but I know how to use Adobe Illustrator and other solutions like that. If I need to map out something that I've never mapped out before, and it is going to need a totally custom graphic, eight times out of 10, I'm going to go to Lucidchart rather than trying to build it in Illustrator. Its intuition and flexibility are really big features for me. 

It is very flexible. I use it for creating flow charts, processes, checklists, and if this/that or decision trees kind of things. I also use it for creating social media posts such as how to have a sales conversation with a prospective client. I like tools where you start from scratch. I know there are some great templates, but I don't really use those. I'm mostly using the start from the scratch feature, but I have used templates for things like customer journeys or to get inspiration for how complicated my campaigns should be. They have been useful situationally.

In terms of user-friendliness for someone who is more of a viewer, such as a client whom I just met or who isn't technical, I'm pretty confident about sending a Lucid link or even a PDF of the document to them. They're going to understand it. It is very well designed, which makes the UI elements of Lucidchart easy for people to understand.

I would really like to be able to set default appearance settings for new documents because I have a set of appearance settings that I always use. I end up setting that manually every time. There may be a way to do that, and maybe I am not able to find it. This is my only major point of feedback for improvement. There are other little nitpicky things, such as being able to lock layers without them looking like a big red line around them would be nice, but every graphic design software does that, so I understand why they have that. All my concerns are nitpicks. They're not big.

Overall, I have been using this solution for two or three years. My user account is only three or four months old because I started with a new company.

I've never had an issue with it being down or unavailable. I've never had an issue where somebody was on a device and couldn't access it.

Performance-wise, I've never really had a problem. I can't even think of a time that it had slowed down, or I've had to refresh.

Extendability-wise, I don't know how many third-party plugins or additional integrations are there, so I can't speak about that too much. 

Scalability-wise, I could easily see a future where every one of our employees has a license and is using it. It would actually make our lives easier as opposed to more complicated. In that sense, I would say that it is super scalable.

Currently, I'm the only one using it as a creator or editor. Our land acquisition guy is also using it. He is just looking at it; he is not editing. Our two co-founders, our VP of operations, and our VP of construction are using it as viewers. All four people at the executive or VP level are using it. I'm a director, so I'm not quite at the VP level, and everyone else above me is using it, which is cool. We'll very soon be at a place where there are people under me who are using it. That's definitely going to happen soon, so I would say across all levels of our company, it will be used. We have maybe six people right now, but in the next couple of months, we'll be at a point where we have 10 to 15 more people using it. As we get up to that point, we would probably have more editors too.

I don't think I've ever used their tech support. I haven't had a problem where I've needed it.

I have used Visio very recently. I basically told my boss, "We either have to buy a Visio subscription or a Lucid subscription. I'm buying a Lucid subscription because I don't want to work in Visio." We're on the 365 stack, and they like us to use as much of that as possible, but I was like, "No, I'm using Lucid." I didn't have to migrate anything over.

The ease of use is the main reason for using Lucidchart. I know that Visio and Lucidchart can do similar things. For my purposes, I wouldn't even touch some of the more advanced stuff that can be done in Visio, so it doesn't make sense to me to use something that's clunkier.

One of my complaints with Visio is that it gives you a thousand different tools, but most people need just five tools. Lucidchart is designed in a way that it gives you what need for a task, and if you need more, it tells you where to find it. It's very well organized and user-friendly, so that's great. With Visio, you have a box with no organizers, shelves, or anything in it, and everything is just thrown in there. You have to know where your stuff is to know how to use it. Lucidchart provides you a little shelf for workflows if you're doing a workflow. 

Another thing that I do for people is CRM object mapping, where I define the custom objects that we're going to have in a CRM and all the attributes of those objects, including other objects that an object can have in it. This would even be useful for object-oriented programmers, such as Java or C# programmers. They can also use it for such things. That's how flexible it is. I use the same tool that I use to do my workflows and process maps. It is intuitive to map out what an object has in it because it can have other objects. With Visio, I'd be spinning my wheels a lot more and looking for the right tools for that end product. Capability-wise, they are the same or very similar, but in terms of getting to that end product, it is going to be faster if I use Lucidchart.

Its initial setup is very straightforward. It is just a matter of you basically going to the website, and it is right there. You don't even need to have used any graphic design software such as Visio. If you've used any document management tool, such as Microsoft Word, you can go into Lucid and set it up and use it very easily. It is so simple.

Pricing-wise, it is pretty fair. I don't really know what group pricing looks like, but right now, I pay $10 a month for my Lucid subscription. One thing I would say is that I do worry about my bosses being okay with paying $10 a month for every single employee because we would have around 20 people. It makes me a little nervous about whether they are going to pay $200 a month for people to be able to use this software. At the same time, from where I'm sitting, it's totally worth it. We save a thousand dollars from using this software. It's still a no-brainer.

It is definitely for most businesses. I've worked in a couple of different industries in my professional career. I've been a teacher. I've been in construction. This is my second time in construction. I've also been in marketing for a marketing company. I've been a business owner, and it has always been useful, so I can't really think of an industry where you wouldn't benefit from using it.

I used to use it with Slack. We have Teams now, which I hate. I like Slack much better than Teams, and when I use Slack, I integrate it. I don't know if I ever used the direct integration, but we definitely used to bounce stuff back and forth in Lucid when we were using Slack as our communication platform. These two tools are pretty complementary. They're both SaaS products. I tend to prefer the SaaS experience to having to download something.

I am currently not using Lucidchart for real-time collaboration among users because generally, I'm the document owner. I have done that in the past with my business partner for agency work, but never with a team or with more than one other person. This is something that I would like to do in the future. I see that as a huge plus. I just haven't used it yet. When I used it with my business partner, the development process was much faster because he didn't have to tell me first what needs to be changed and then I would change. It was so much easier. That's what I'm dealing with now. I'm going to slowly roll it out and start giving some of my co-workers access to Lucidchart because if they have feedback on a document, they have to be over my shoulder telling me what to change, whereas I could be sending them the link, and they could be changing it themselves if they have the feedback. That's obviously more preferable to what we're doing now.

I have very briefly touched Lucidspark. I don't think I've created a complete document in Lucidspark. It's something that I would like to use more, especially as we get into using more of these tools for strategic planning as opposed to mapping existing processes or improving processes. Right now, Lucidchart does pretty much everything we need, and I'm even using Lucidchart for things where I might use Lucidspark. For example, for the object mapping solution, I should be using Lucidspark, but Lucidchart does what I need, and so I don't have to use Lucidspark. That's why I haven't felt the need to move over to Lucidspark.

I would rate Lucidchart a 10 out of 10.

Primarily, since I'm a solution engineer, I use it to create mock-ups of ideas for building out demo instances; what they should look like based on what we currently have in inventory. I take screenshots, throw them in there, and do all the diagramming. That is not my core responsibility, but it's one of things I am responsible for. I use Lucidchart to build out those mock-ups and to collaborate with the team so that they can have input on the layout, how things should look, and on behind-the-scenes processes.

The real-time collaboration within Lucidchart saves time. It keeps things centralized to the subject matter so I'm not having to go dig something out of email or to look for things in some other tool we utilize.

The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos. It's not just "my show" all the time. I work with a team and they all have valuable insights and input. While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team.

In addition, it gives me the flexibility to diagram process flows so that I can articulate to someone else, "This is our idea of how things should flow." Then we'll pull in developers if needed so that our product will match something I have built using Lucidchart.

Because it integrates with Slack, it's super helpful with the way we work. We have Lucidchart set up to integrate with the tools that we use for communication all day long. Most of us are in Slack as our primary chat tool. Slack is a lot more powerful than just a chat. Instead of copying a link to everybody directly from Lucidchart, I'm able to push everything to a group Slack, rather than having to remember individuals. They can access the document and I can give them read/write privileges. And if I send it to somebody in the group that doesn't have Lucidchart, I love the fact that they can easily request access and I get that pinged over Slack, so I don't have to seek it out through Lucidchart. They work nicely together. It's pretty seamless. Our company has guided us to really lean away from emails as a form of communication. They're really trying to get us more focused on utilizing Slack as our primary communication tool.

It is also important to me that Lucidchart accommodates both Mac and PC users because my company issues equipment agnostically. We get to choose. If you are more of a Samsung/PC person, or if you want a Mac, you can choose your device. My team and I are on different devices. It's hugely important that Lucid is operating in a system-agnostic way as well.

If you're trying to expand a comments box that is sitting on top of the chart, it automatically defaults to assuming you're trying to connect it to the next step in the process, when all you're trying to do is make the box bigger. It automatically goes to the arrow, but I just want to resize the box. That gets a little cumbersome because it does it every single time. It's not just a bug.

I have only been using Lucidchart for about three to four weeks.

I have not experienced any downtime. My impression, so far, is that it's up the typical 99.9 percent of the time, as it's cloud-based. I've had zero issues regarding it being down or being latent in performance. It's been great.

For my team, it's scalable for the things that we need it to do. We have a little bit more of a narrow focus on what we utilize it for, but I could see using it for other things besides what I actually have to use it for regularly. My core focus is delivering demos, so using Lucidchart is not a core function of mine; it's a tool for me. But it's my go-forward tool for anything that's related to process flows: needing to capture a process flow or diagram or mock-up of how we want to design an instance, for a demo in the future. I won't use anything else. And if they make me, I'll probably pitch a fit.

From what I have seen, it seems like it's pretty scalable. It must be because our company is so huge. It has to be scalable for a company of our size.

Obviously, anything that is that big can always go down too, as far as the number of users that are hitting it goes. 

In terms of extensibility, they should continue to keep integrating it with other cloud apps, the way that it's been integrated with Google Suite and Slack, as those are helpful to us.

I've had no need to use their technical support. We have an internal layer of support within our company, so I've only had to deal with them. And the only instance in which I did was requesting a license.

Everything was straightforward, but in part that is because of the way our organization does everything. Lucidchart lives in a tile on a landing page where we access tools. I hit that and then it said, "You'll have free access for seven days, but to get a license click here." When I clicked for a license it went through our company's process and then they added me to the enterprise license and I got an email. It was just seamless. I didn't have to talk to anybody and didn't have to download anything. It was just done.

When it comes to visualizing and understanding process workflows, I like it better than Visio so far. My impression of it is very high, and that's despite the fact that Visio is a pretty standard and dominating tool. I had never heard of Lucidchart until I came to my current company, and right off the bat, I said, "All right, I love it." It was very easy to use. I didn't have to go through training. It was self-explanatory. Very user-friendly.

Visio is the only comparable tool that I've used. To me, it was a lot of steps and it was cumbersome. I can't say anything bad about Lucidchart right now. I am definitely all in favor of giving feedback for improvement but the only one I've given is about changing the way that you work with the tools to create what you need to create. I would like that to be a little bit less binding than it is. But it's still not bad compared to what I've experienced with Visio or when having to hand-create something using Microsoft Word.

In other companies I worked for, I would make stuff with Microsoft tools, dragging shapes, when they didn't provide me with tools. That was really painful, but it makes using Lucid like getting a dessert and eating ice cream. You're happy, it's easy. You get done what you need to get done.

Get a trial and try to recreate exactly what you want to create. See if it's going to work. Obviously, you need to get feedback from whoever is making the purchase, so get a trial to make sure it meets your needs before you dive on in. It's pretty powerful and it's definitely worth the purchase, but it's a competitive landscape. I knew I needed the license right away, so I didn't wait seven days to request a license. But for most people, the evaluation during a seven-day free trial is critical. Also, talk to comparably sized companies as a reference to see how they implemented it and to gauge their success with it.

In terms of documenting things such as processes, systems, and new teams, on a scale of one to 10, I would put the solution at an eight, only because I just haven't gotten into the depth of all the features yet, as I've only been using it for about four weeks. I definitely see potential for it pushing toward a 10.

We've got G Suite (Google Workspace) in place and I know Lucid works with it, but I try to stay out of G Suite. It has nothing to do with Lucid, it's that I'm not a big fan of G Suite.

I haven't had a need for Lucidcharts' ability to compare versions of documents yet, but it will actually be useful. Versioning is huge. It's one of the things we tout into our own products' capabilities as well.

In my role as an engineer, I use it pretty heavily and like it. It gives me the option to save something as a PDF if somebody doesn't have access to Lucidchart or doesn't have a license, if they just need a picture instead of actual collaboration access. We're a large company with 55,000 employees. There are so many levels of users who might use it differently. But obviously, if it wasn't useful, our company would be getting rid of it. It's a preferred tool whenever we bring up org charts.

It does everything I need it to do. I'm on the excited end of things as far as being a user goes. I really love it.