Lucidchart Reviews

There are a few different things. The main one, obviously, is creating business workflows. 

I've been using its web-based version.

It is excellent for documenting things such as processes, systems, etc. We have a guy who is a salaried commission salesperson who was doing very dry due diligence work on real estate deals. I took what he was doing and mapped it out so that a $12 an hour temp person can do it. It is very good for that. It is also good for mapping out things like marketing campaigns to explain to clients. I also run an agency on the side, so having here's what we're going to do and let me visualize it for you has been extremely useful as well.

It is important for us that Lucidchart accommodates both MAC and PC users. We have a mix at our current company, and I have guys who work from an iPad. We're currently in the process of transitioning everyone to MAC. It has been a headache because some of the software products that we can get on a Windows computer are not available for MAC. We're a construction company first and foremost, and a lot of construction software is designed around Windows. Lucid is a huge part of my day-to-day work. I use it almost every day. It is very helpful that it is web-based, and it accommodates both MAC and PC users. 

The ability for people to look at the diagram rather than reading through written documents has absolutely saved so much time, and as a result, money. For our due diligence process, I can't give a written manual to the kind of employee I have for this work and expect that employee to follow it. There's no way. Without Lucidchart, the whole project of having that employee do due diligence kind of dies because I don't have a way to show them that this is how to follow this workflow. If I'm paying somebody $12 an hour, I'm not going to expect them to be proficient at reading a technical manual. That would be a huge learning curve, but almost anyone can read a flow chart. I worked at fast food when I was 16, and I had flow charts on how to do stuff. You can give that to somebody who's very low-skilled and have them working above their skill level. It is a tool for employee growth in a way because you're able to give somebody a task that might be out of their pay grade and grow them into that role because you're able to explain it more simply.

It has definitely helped us in realizing efficiencies in our projects. Just yesterday, I was working on this due diligence project. We buy land, and when we get any land under contract, we have a period of time where we have to go and assess the land and decide if we want to buy it. It seems like you have to be an expert to do it, but it's really following a mental checklist. I got with my guy who does that, and I said, "I need you to tell me every question that you need to be answered in order to tell me if we can buy this land." He was like, "Well, this one, no." I was like, "No, you need to tell me every single question, and we'll get it on the chart." Doing that, I realized that sometimes, he's sending people out to look at stuff that he knows we can't build on. I was like, "They shouldn't be going out to look at that if you know that we can't build on it." That's an employee who is more highly paid than the person is who is going out to look at the land. That person is wasting two to three hours of their time to drive out and look at a lot that may not be buildable. That was just yesterday, and that's going to save us thousands of dollars. That's a huge time saving, which is time and money.

The ease of creating some of the maps and diagrams is most valuable. Lucidchart is just simpler and works more intuitively than other solutions that I have used in the past, such as Microsoft Visio. I am not in a creative role, but I know how to use Adobe Illustrator and other solutions like that. If I need to map out something that I've never mapped out before, and it is going to need a totally custom graphic, eight times out of 10, I'm going to go to Lucidchart rather than trying to build it in Illustrator. Its intuition and flexibility are really big features for me. 

It is very flexible. I use it for creating flow charts, processes, checklists, and if this/that or decision trees kind of things. I also use it for creating social media posts such as how to have a sales conversation with a prospective client. I like tools where you start from scratch. I know there are some great templates, but I don't really use those. I'm mostly using the start from the scratch feature, but I have used templates for things like customer journeys or to get inspiration for how complicated my campaigns should be. They have been useful situationally.

In terms of user-friendliness for someone who is more of a viewer, such as a client whom I just met or who isn't technical, I'm pretty confident about sending a Lucid link or even a PDF of the document to them. They're going to understand it. It is very well designed, which makes the UI elements of Lucidchart easy for people to understand.

I would really like to be able to set default appearance settings for new documents because I have a set of appearance settings that I always use. I end up setting that manually every time. There may be a way to do that, and maybe I am not able to find it. This is my only major point of feedback for improvement. There are other little nitpicky things, such as being able to lock layers without them looking like a big red line around them would be nice, but every graphic design software does that, so I understand why they have that. All my concerns are nitpicks. They're not big.

Overall, I have been using this solution for two or three years. My user account is only three or four months old because I started with a new company.

I've never had an issue with it being down or unavailable. I've never had an issue where somebody was on a device and couldn't access it.

Performance-wise, I've never really had a problem. I can't even think of a time that it had slowed down, or I've had to refresh.

Extendability-wise, I don't know how many third-party plugins or additional integrations are there, so I can't speak about that too much. 

Scalability-wise, I could easily see a future where every one of our employees has a license and is using it. It would actually make our lives easier as opposed to more complicated. In that sense, I would say that it is super scalable.

Currently, I'm the only one using it as a creator or editor. Our land acquisition guy is also using it. He is just looking at it; he is not editing. Our two co-founders, our VP of operations, and our VP of construction are using it as viewers. All four people at the executive or VP level are using it. I'm a director, so I'm not quite at the VP level, and everyone else above me is using it, which is cool. We'll very soon be at a place where there are people under me who are using it. That's definitely going to happen soon, so I would say across all levels of our company, it will be used. We have maybe six people right now, but in the next couple of months, we'll be at a point where we have 10 to 15 more people using it. As we get up to that point, we would probably have more editors too.

I don't think I've ever used their tech support. I haven't had a problem where I've needed it.

I have used Visio very recently. I basically told my boss, "We either have to buy a Visio subscription or a Lucid subscription. I'm buying a Lucid subscription because I don't want to work in Visio." We're on the 365 stack, and they like us to use as much of that as possible, but I was like, "No, I'm using Lucid." I didn't have to migrate anything over.

The ease of use is the main reason for using Lucidchart. I know that Visio and Lucidchart can do similar things. For my purposes, I wouldn't even touch some of the more advanced stuff that can be done in Visio, so it doesn't make sense to me to use something that's clunkier.

One of my complaints with Visio is that it gives you a thousand different tools, but most people need just five tools. Lucidchart is designed in a way that it gives you what need for a task, and if you need more, it tells you where to find it. It's very well organized and user-friendly, so that's great. With Visio, you have a box with no organizers, shelves, or anything in it, and everything is just thrown in there. You have to know where your stuff is to know how to use it. Lucidchart provides you a little shelf for workflows if you're doing a workflow. 

Another thing that I do for people is CRM object mapping, where I define the custom objects that we're going to have in a CRM and all the attributes of those objects, including other objects that an object can have in it. This would even be useful for object-oriented programmers, such as Java or C# programmers. They can also use it for such things. That's how flexible it is. I use the same tool that I use to do my workflows and process maps. It is intuitive to map out what an object has in it because it can have other objects. With Visio, I'd be spinning my wheels a lot more and looking for the right tools for that end product. Capability-wise, they are the same or very similar, but in terms of getting to that end product, it is going to be faster if I use Lucidchart.

Its initial setup is very straightforward. It is just a matter of you basically going to the website, and it is right there. You don't even need to have used any graphic design software such as Visio. If you've used any document management tool, such as Microsoft Word, you can go into Lucid and set it up and use it very easily. It is so simple.

Pricing-wise, it is pretty fair. I don't really know what group pricing looks like, but right now, I pay $10 a month for my Lucid subscription. One thing I would say is that I do worry about my bosses being okay with paying $10 a month for every single employee because we would have around 20 people. It makes me a little nervous about whether they are going to pay $200 a month for people to be able to use this software. At the same time, from where I'm sitting, it's totally worth it. We save a thousand dollars from using this software. It's still a no-brainer.

It is definitely for most businesses. I've worked in a couple of different industries in my professional career. I've been a teacher. I've been in construction. This is my second time in construction. I've also been in marketing for a marketing company. I've been a business owner, and it has always been useful, so I can't really think of an industry where you wouldn't benefit from using it.

I used to use it with Slack. We have Teams now, which I hate. I like Slack much better than Teams, and when I use Slack, I integrate it. I don't know if I ever used the direct integration, but we definitely used to bounce stuff back and forth in Lucid when we were using Slack as our communication platform. These two tools are pretty complementary. They're both SaaS products. I tend to prefer the SaaS experience to having to download something.

I am currently not using Lucidchart for real-time collaboration among users because generally, I'm the document owner. I have done that in the past with my business partner for agency work, but never with a team or with more than one other person. This is something that I would like to do in the future. I see that as a huge plus. I just haven't used it yet. When I used it with my business partner, the development process was much faster because he didn't have to tell me first what needs to be changed and then I would change. It was so much easier. That's what I'm dealing with now. I'm going to slowly roll it out and start giving some of my co-workers access to Lucidchart because if they have feedback on a document, they have to be over my shoulder telling me what to change, whereas I could be sending them the link, and they could be changing it themselves if they have the feedback. That's obviously more preferable to what we're doing now.

I have very briefly touched Lucidspark. I don't think I've created a complete document in Lucidspark. It's something that I would like to use more, especially as we get into using more of these tools for strategic planning as opposed to mapping existing processes or improving processes. Right now, Lucidchart does pretty much everything we need, and I'm even using Lucidchart for things where I might use Lucidspark. For example, for the object mapping solution, I should be using Lucidspark, but Lucidchart does what I need, and so I don't have to use Lucidspark. That's why I haven't felt the need to move over to Lucidspark.

I would rate Lucidchart a 10 out of 10.

I have used Lucidchart for many things, but the biggest piece that ended up generating the most work was process mapping. 

I have done Kanban charts. I've used it for organizational charts. I've even used it for describing business entities to describe relationship management, which isn't necessarily a process. 

Lucidchart has been an outstanding visualization tool when words aren't enough. Ensuring you understand your business' fundamentals is essential.

Lucidchart is a 10 out of 10 when it comes to documenting things such as processes, systems, and organizational charts. Even if you've never used Lucidchart, you'll inevitably find a template to fit your needs, but it's also perfect for building from scratch. It's the ease of use, clarity, and different functionalities that make it incredibly useful.

Lucidchart accommodates both Mac and PC which is important to me because I work in a Mac environment but when it relates to business, a lot of people work on a PC. Accounting and Business Development teams are typically PC users and they've had to see process charts or have needed to manipulate them.

I have used Lucidchart to collaborate among users in real time when accessing and working on the same version of a document. It has positively affected the project development process by creating efficiencies because, especially in our new hybrid reality, we're not all at the office and we can't all be in one room working on a sheet together. So it's allowed us to be able to work remotely on one document.

The ability for people to look at the diagram rather than read through written documents has saved significant time, and as a result, money. In some cases it's invaluable. If there was a hole in the process and things were falling in the cracks, it could have cost the company millions, but it didn't.

You don't need to have a Lucidchart account or license in order to view a sheet if you're just a viewer. However, I found it frustrating when non-license holders created their accounts, which should only consist of creating a username and password, the setup process lead them to believe that they needed to give their credit card numbers to proceed. I have at least two colleagues who did put in their credit card information and then they forget to cancel the subscription, and they ended up getting charged for a license that they don't use.

To me, the confusing setup for non-license holders is a barrier to entry. If you want new people to see this tool, the process shouldn't be that confusing to view a sheet for non-users. But as a user myself, it truly is perfect. For non-users, this is a pain point.

I've been using Lucidchart for six years.

The stability is impeccable. I've never had any issues, hiccups, or any problems at all.

It scales well. One of the strong points of Lucidchart, beyond the actual tool creation of sheets itself, is the organization: the fact that you can create folders, and that you can share those folders or share sheets. That portion of it is an added bonus.

Because I work on different projects at different times, in this current project, I haven't needed Lucidchart much yet. However, in my last project, it was one of my central tools that added value in many areas of the business, because the nature of the business was heavily process-oriented. It was a government-regulated environment, which means the process is everything. So it was one of my top two tools. 

Every project is unique and the tool scales well for each one. 

In five years, I've never had any problems with the tool so I guess I'm happy to say I can't speak to the quality of Lucidchart's service/technical support.

Positive

I used to be a big fan of Visio, but when I found Lucidchart, it just blew Visio out of the water.

I tried importing Visio sheets once but it didn't work that well. It was faster for me to start over, which is what I did, and it looked better anyway. I also tried the web version of Visio recently and I just couldn't figure it out. To me, Lucidchart is a clear winner. It's more attractive, intuitive, and just overall better.

The initial setup was straightforward and easy. I taught myself to use the tool by following tons of tutorials online.

There are so many cool functions that learning the tool is ongoing. You don't need a tutorial to start since you just drag and drop shapes but there's a world to discover! To this day, I still look up better ways to use the tool and love to learn new functionalities. 

I was initially introduced to the tool when our company shifted from Visio to Lucidchart (five year ago).

I've ended up looking like a superstar so many times, especially when it comes to, for example, how a business is structured. In one instance, it took me 30 minutes to put together a chart to show business entity relationships that solved weeks of conversation in a moment. Suddenly I look like a genius in the room because I had the ability to put a scenario in images.

The same with hyper-complex processes; you can draw inputs, outputs, roles, and responsibilities in one sheet, and then highlight holes by colour-coding to quickly identify "This is a hole, this is an issue."  Then you focus on what's important.

My return on investment is that this tool has made me more efficient and dare I say, more competent at my job.

I think the pricing is fair. It's competitive with other tools so the price is a non-issue. I hope it doesn't increase though!

There are no additional costs to standard licensing. 

I may have looked at other solutions. But ever since I discovered Lucidchart, I haven't tried anything else.

I would rate Lucidchart a ten out of ten.

I've used Lucidchart much more on a personal project than at work, just by coincidence. Mainly at work, we've used it to create a very simple diagram chart, some squares, some circles, and arrows connecting them. It's for HR purposes. I work in human resources. We basically map out the process that a candidate goes through when they're hired in the company. We made some squares saying all the steps that need to be done to onboard someone and we connected them with some arrows and made a flow chart.

On the other hand, I've actually used it very extensively for a personal project of mine, which is a video game. Since I'm developing a video game, I'm using Lucidcharts to organize all the different pieces of the game, including the levels, the maps, and how they all interact with each other. That's also basically a giant flow chart and diagram with loads of connecting pieces.

My company uses Lucidchart way more in the product, tech, and other departments that work directly on our product. Being in HR, we only use it for a few things, however, I know that they use it for all sorts of flows and processes in terms of tech development. They do have it integrated with Jira, and I'm sure that they make use of that integration as well.

In general, the usability is great. You have a ton of customization options with different colors, different borders, different thicknesses of lines, different types of arrows, et cetera. There's so much variety. You can really make a chart with all sorts of color-coding, and color charts in different colors, link them together, for example, or use different types of arrows for different types of links between the chart elements. That variety, while not a specific feature, is really useful. If you want to make a chart, you can basically do anything.

I've mainly used it as a chart. What I've appreciated the most is the variety of options. I use the different types of blocks that they offer as well. You can use a normal rectangle, however, you can also use a post-it block note that I use for different purposes, for example. With all that variety, you can really organize yourself however you want. That's the most powerful part of this tool for sure.

Lucidchart's capabilities for visualizing and understanding those flows and processes are absolutely excellent. I'm very happy with it. Even in a work setting, as soon as we actually used it and put these flows into a visual format, everything was much smoother. We started understanding everything much better. As a visual tool, I would say it is excellent.

There have been many efficiencies achieved using Lucidchart. For example, in the professional project, once we mapped out the flow, it allowed us to identify pain points. Seeing the flow so visually, when we moved from step A to step B we were able to pinpoint the exact pain points and when they happened during the flow.

It's important that Lucidchart accommodates both Mac and PC users as I do really use both, especially for the kinds of projects I'm working on. I usually use the Mac as the side of the screen with Lucidchart, and then I use the Windows big screen to work on the actual project. I don't know if it's common to be in my situation, however, for me, it's absolutely important that I can use the product on either operating system.

I have used Lucidchart to collaborate among users on the same version of a document in real-time. The flow that I have been working on, that we did for each chart, was done in real-time. It was great. Obviously, people need to be a little organized and not start moving things around altogether. We were well organized and it worked great. Everyone could see what everyone else was doing in real-time. It's really good. It works perfectly.

Real-time collaboration has saved us time. We were genuinely stuck until we did that, and it's something that completely unblocked our process. We didn't know how to proceed, due to the fact that pre-Lucidchart, everything was unclear. Nothing was really organized and nothing was visually presented. We were completely stuck. This product really allowed us to move forward.

It's a bit hard to assess how much time was saved. That said, considering we had about one meeting per week to work on this specific project and the first three or four weeks, we basically made zero progress. Then, on the week we started using Lucidchart, we made a lot of progress, and two weeks went by, and we already made way more progress than in the first four weeks. You could say it doubled our efficiency. 

Mostly, for what I use it for, it has absolutely everything I need. I use it for 99% visual presentation, as I'm working on a project that has 70 moving pieces. If I didn't put that into a visual format, I would be completely lost. That's really all I use it for and that functionality to me is absolutely perfect. In all the time I've used it, I've never been in a situation where I thought, "Oh, damn, I wish they had this feature." I really can't think of any time it's happened. That's why, for me, really, it has everything I need.

There is a tiny detail, however, that is a minor feature. Possibly the only time ever I've had an issue is when you create a rectangle box, for example, you can write some text in it and give it a name, and depending on how you shape the size of the box, the text will rearrange itself to fit. Except if your box is very, very narrow like a long, narrow rectangle in a vertical position. In this case, the text will always go out of the rectangle. It could be nice to just have the option to rotate the text, for example, 90 degrees so that the text fits perfectly in the vertical rectangle. That said, it's really a minimal feature and I wouldn't call it a pain point at all. It's really just a small detail.

I've been using the solution for two months. 

The product runs great. Even though my personal project with the charts is really big, it still loads very fast, and there's no lag. There are no delays. It never fails in saving or any of that.

I have to admit I've hit the maximum, however, for my personal project, it might be due to the fact that I'm using the free version. I did get a warning that told me that I reached the limit, the maximum number. Honestly, it is a decent number. It's around 300, and my chart is definitely very, very big. There is a limitation, however, for the free version.

At my company, there are different teams using the product, and I don't have visibility on everyone. The product team definitely uses it. The team that uses it the most is product owners and product designers, and anyone who's really working directly in how the product flow works would use it. For example, they would be mapping customer journeys through our products - how they enter into our platform and what they do, which steps could they follow for conversion, et cetera. All of that is very much done on Lucidchart, and that's the product team mostly. There are also some engineers, probably the more senior ones that intervene more in the actual product development steps. 

The big users and the ones who installed and set up Lucidchart and promoted it through the whole company are our agile coaches. We have a whole team of agile coaches due to the fact that our engineering team is 600 people. We are a very large organization with a very complex structure, and we have an entire team of 10 agile coaches whose role is to really help the engineering department run smoothly. They're really the biggest fans of Lucidchart and the first advocates of the product.

In the case of HR, we really only used it for that one very specific project, and we will never use it again. I really wouldn't say it's due to the product at all. It's simply due to the fact that we haven't really had any project that requires that as of now. That said, I would definitely be recommending it if we start a project that would really need some good visual representation. That would be my first recommendation to the team.

I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me. Honestly, I'm a big fan. I would just tell them they've done a pretty good job, as it's a great product.

I'm really not familiar with any proper charting tools. I used PowerPoint and Microsoft Word until now. I've definitely not used specialized tools. Anything else would be considered very inconvenient to use for something like the tasks I've worked on compared to Lucidchart. It's not even comparable.

On my personal project, the initial setup was super easy. I just logged in and I started using it. I have to say we had a little bit of difficulty when we used it with my company because for some people, when the person who created the chart started inviting us to the chart, we had a few difficulties in getting the permission and access we needed. That's probably related to the fact that we are using the company's Lucidchart account. Therefore, we had to get some special admin permissions. That said, it took us a little while to get everyone on it and authorized to start working on it.

To set everything up took a couple of days due to the fact that there were six of us working on a specific project. It was created by one person, and out of the six of us, three of us had some issues, as in, we received the invitation, we accepted it, and it redirected us, and yet we were sent to a blank board instead of the board we needed. What happened is the admin of our Lucidchart account either triggered permission or sent us a link, and we accessed it directly and we ended up being fine. It was nothing very problematic.

I'm not the most expert or knowledgeable in terms of product prices and what companies usually consider expensive or not. If I base it, for example, on my knowledge of typical HR tools that charge you for user licenses, the team package for Lucidspark to get users collaborating together, I wouldn't say it's exactly cheap, however, it's within a reasonable amount. I've seen much more unreasonable products that really weren't worth their price. In comparison, it's relatively fair. I wouldn't say it's a great deal, however, it's definitely worth it if you make use of it.

There's the individual license, which is seven euros per month. That one is really targeted to non-professional users, or at least to people who use it individually. In my case, I wouldn't be willing to pay that, as I can do everything I want with the free version. Also, my buying power is slightly limited to be paying a monthly subscription for this. 

That said, for example, if I was working as a freelancer, working on projects like these every day, every week, I would definitely pay the monthly cost. Considering how much easier it can make your life, seven euros a month also seems quite acceptable. 

Considering how much I like Lucidchart, I'm really curious to look into the other products that are part of the Lucid suite. 

I'm using the web-based version of the product.

I have not used Lucidchart's integrations with third-party solutions like Atlassian, Salesforce, Microsoft, or any others, however, I am aware this is a possibility. 

In our case, we haven't used the solution with Slack, however, I'm sure they do on the tech side, as we use Slack and it's integrated with everything we can integrate it with.

I would advise potential users to really make the most of it. For me, for example, being a very visual person, I really made the most of it in terms of using the color code. I have six different shapes of blocks to indicate different types of events. I have four different types of arrow connections to describe different types of connections. I have different types of post-its to use to leave notes. Make the most of it and don't be shy. Really go for it. Explore all the features and really make the most of it. That's the best advice I have.

For me, I'd rate the product at a ten out of ten. I've been super happy with it since I started. 

We use Lucidchart for building business presentations and business flows and explaining processes to stakeholders.

I am using its web-based version.

It is good for documenting things such as processes, systems, new teams, etc. It clearly explains the roles, actors, their responsibilities, and provides a high-level view of any architecture system. It makes it easy to explain, elaborate, and edit on the go. I would rate it an eight out of 10 in this aspect.

We can't draw everything from scratch all the time. Sometimes, we need to reuse something that is already present. We also have some legacy frameworks that we need to edit. Lucidchart helps in such cases by allowing us to import those legacy diagrams. From there, we can move to new inputs or new technology.

We are using Lucidchart to collaborate with others on a daily basis. It reduces the clashes that we have during the discussions through phone calls. When we share the screen and collaborate, everyone gets to know what the other person had on the mind, which is a good thing. It helps in comparing different things and eliminating what is not required.

Its real-time collaboration saves time. Now, we can complete our discussions within 15 minutes rather than an hour or an hour and a half.

The ability for people to look at the diagram created in Lucidchart rather than reading through written documents has saved time. It has saved one to two hours daily.

We use its integration with Slack. We have a lot of developer communities in Slack where they share pictures or diagrams. It has a plugin, and it is very easy to import or export to Slack instead of downloading on the system and uploading to Slack again.

It gives information about the roles and responsibilities of any architecture system and the exact system flow, business flow, or process flow. It also gives information about how the development team should take it forward. It shows the gap analysis in the flow charts and makes it easy to define the actor and his roles and responsibilities in the organization.

I like its integrations with Visio, Word, and Excel. It is easy to integrate them with Lucidchart and convert them into flow diagrams. Migration of Visio files into Lucidchart was straightforward. It is very user-friendly, and it is not something you need to code. We could easily import Visio files into Lucidchart.

I have used Lucidchart for creating new schemas, modifying schemas, and building the ER relationships. I would rate it an eight out of 10 from these aspects.

It is very user-friendly. Whatever you have in mind, you can draw it on the screen without any limitation.

I'm not sure if this feature is already there, but it would be good if we can import a cloud database in the web version.

I have been using Lucidchart for two years.

It is very stable. It is easily accessible and compatible with all browsers.

I did not use huge processes to test its scalability. It is good for my daily use. I also haven't heard any complaints from any of my peers.

We are a team of 20 people, and almost 15 people use Lucidchart for building processes and designing and modeling.

I haven't interacted with their support.

I have used Visio a few years ago. Lucidchart is more user-friendly than Visio. Visio also doesn't have a web version. You need to install the app on every system, which is not the case with Lucidchart. You can also access it on your phone. It is compatible with everything.

Its initial setup was straightforward. I'm using the web version, and it hardly took two minutes. It was very easy.

With Lucidchart, you can easily define the scope of a process. You can also easily define who is involved in which role. It clearly extends the interaction between the actor and the system. It is useful for discussions and designs. The what-if analysis is very good for identifying any gaps. 

I have not used Lucidchart's ability to compare versions of documents. Lucidchart accommodates both Mac and PC users, which is good because there are a lot of Mac users out there in the market.

I would rate Lucidchart an eight out of 10.

I worked as a business analyst before, and now, I am a consultant. I am mostly using it for data flow diagrams and process flow diagrams. I don't constrain myself to just CAD diagrams. I also create ad-hoc charts and diagrams for Apex user stories and things like that.

I am using the web-based application of Lucidchart.

It makes it easy to get things done quickly. That was the only reason why we asked our management to get Lucidchart. With draw.io, it is impossible to get things done quickly. Lucidchart keeps your peace of mind. It is very annoying when you're trying to do simple things, and they don't happen easily. 

I have briefly used Lucidchart to collaborate with users in real-time so that everyone is accessing and working on the same version of a document. It saves time. The saved time is proportionate to the number of people collaborating. It isn't linear. draw.io also has a similar feature for collaboration, so it isn't a feature that makes Lucidchart stand out.

The ability for people to look at a diagram, rather than reading through written documents, saves time. Yesterday, I presented a diagram that I created to our president and co-founder. He complimented that it looked good. Creating a diagram saved me 1,000 words in explanation. I can show the diagram and give a two-sentence description, and then just answer the follow-up questions.

It has helped us in realizing efficiencies in our project. There is a big difference in the ease of use of Lucidchart as compared to draw.io, which is probably the only sophisticated drawing tool that I've used before. The ease of use of Lucidchart is just incomparable.

Its ease of use is most valuable. As compared to draw.io, connecting the lines and doing things like that are much easier in Lucidchart. It has been great for some of the process flow diagrams and data flow diagrams. I can export these diagrams as PDFs and share them with team members.

Its capabilities for visualizing and understanding process flows or workflows are great. I've been using it quite a bit. I try not to constrain myself to CAD diagrams. I look at what's there, and then I do my own thing. Lucidchart is not just about UML, and once you know about the shapes for the depiction of different processes, you can easily create a data flow diagram. You've got it all there, and it is just a matter of picking the right shape and the right box.

I have used it a couple of times in my previous job for peer relationship diagrams (PRDs), and it worked great.

It accommodates both Mac and PC users. I've always been a PC user, but in this company, we only have Macs. It is great that I can use it on either computer.

When you log in the first time, they ask you a lot of questions, such as what are you going to use it for. Half of the things weren't applicable to me. I couldn't see the skip button, so I picked random things because none of the given options was applicable to me. It is a tech startup, and I am in a consultant role. I use it for a variety of things, but the questions were tailored for HR professionals who are creating org structures or IT professionals who are doing data flow diagrams. What if I do both of them depending on the project I'm working on? I just felt that I am wasting time with those questions and just wanted them to stop asking me these questions and get into charting.

I used it in my previous job for half a year, and in this job, which I started two months ago, I have been using it for a month.

So far, there are no issues.

We haven't tried to scale it. There are three team members in my team who are using this solution.

I use it almost on a daily basis but typically, not for massive diagrams. I typically use it when I have to deliver something or when I need to collaborate with peers. I expect its daily use going forward.

I didn't have a need for it.

When I started with this company, I used draw.io because they had a subscription for that. I've also used it a couple of times previously. There is a night-and-day difference between these two solutions. The features are similar, but the usability is at a completely different level in Lucidchart. Lucidchart is easy to use for connecting the lines and doing other such things, and that makes 50% of what I'm doing with it. I didn't want to spend most of my time drawing diagrams and trying to connect things, which was the case with draw.io.

I have also used Visio with another employer a while ago. Visio is not as bad as draw.io. Based on my experience, Lucidchart is better in terms of functionality and ease of use, and it is the tool to go for, but they might have improved Visio. Lucidchart is definitely ahead of the game.

Its initial setup takes a couple of minutes. When you log in the first time, they ask you a lot of questions, which is the longest part of it.

Our pitch to the management was that we spend more time trying to connect the dots with draw.io. If they think about our hourly rate, we're going to pay off the cost of Lucidchart in half an hour.

One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business.

My advice would be to just get it and use it. You'll love it. Play with the tool, and as long as you know what you're trying to build, you'll find a way to implement it in Lucidchart. I'm not the most advanced user. In terms of functionality, it has been great for what I've been using it for.

I haven't used its organization charts, but I used a similar idea. I work for a software company, and we have three main hubs in our software. I'm working on one of the hubs. So, I just draw one hub, and it is similar to the chart hierarchy or personnel hierarchy. I have the hub at the top, and then it branches off into Apex and user stories. It worked great for me.

I wasn't aware of its ability to compare versions of documents. Similarly, I didn't know about its integration capabilities with other solutions, such as Atlassian, Salesforce, Microsoft, and Slack. We have Slack and Atlassian, and I will find out what we can do with those.

I would rate Lucidchart a nine out of 10. There are probably some areas of improvement, but I'm super happy with it.

I used Lucidchart because I had to create an accountability chart. We use an operating system called EOS, which is Entrepreneurial Operating System and I was tasked with assigning a seat for every role that's necessary to run an organization properly. Starting at the very top with what's called our visionary, which is really the CEO, and then my seat, which is the COO and I'm the integrator. From there, I had to divide it into departments and department heads and then the different roles each person plays within each department.

When I got hired at my company a month ago, I immediately went to the accountability truck that they had created. They used an Excel spreadsheet and it was so confusing because they had so many different boxes and nothing was color-coordinated. From an outsider looking in with no background knowledge of the company, it took me literally four hours studying their Excel spreadsheet to understand who answers to who, what role, and what job responsibilities each job has. I had to scroll way down or way over to see everything. What I liked about Lucidchart was that from a top-down view, I could see the entire organization and who's involved in what roles on one page.

You can't print on Excel. Excel spreadsheets are not friendly when it comes to printing something like that. Lucidchart offered a better viewpoint. I'm going to put seven or eight hours into a chart and everybody else is going to glance at it one time. If it's confusing, it's going to make it even worse. The final product seemed a lot easier to understand from Lucidchart.

The ability for people to look at a diagram rather than reading through written documents saves time and as a result, money. Everybody's been asking for Slack, Lucidchart, and our information with our company to be all in one place. I think it's going to help with communication and future involvement.

So far Lucidchart has helped realize efficiencies in the projects we use it for. For the project I've used it for so far it's been easy to understand. I've shown it to a few people who have never used Lucidchart and have never really seen our organization's accountability chart put together in one spot. We had three different Excel spreadsheets that were doing the work of one Lucidchart. The few people I've shown it to have really liked what they've seen so far. If I can learn more about it, gain more knowledge, and even somehow get certified in something with Lucidchart, I think it's going to help the organization as a whole.

Whenever you create a new role with a new person, some of the presets were nice. You can have a photo of that person that was customizable. That was nice. It was pretty self-explanatory. I didn't have to create individual boxes, it was already preset. Some of the preset features are nice. 

Some of the presets were easy to use and it was a very helpful and speedy process trying to create a chart. But it is hard to create those kinds of charts in Excel, Word doc, or something like that. It's really not very user-friendly, it's very rigid. Lucidchart made it a lot easier on some of the presets.

When it comes to documenting things like processes, systems, and new teams, I would rate Lucidchart an eight out of ten. I don't think it's perfect, but I think it is one of the better choices out there available right now.

The organizational charts for visualizing and understanding team hierarchies and relationships are the reason why we purchased the package that would allow me to do more with it. I tried to find all the cheap ways to do things but the ease of access and the already preset structure that Lucidchart had in place made it easier. Out of all the choices that I saw come across my desk, Lucidchart was the best and easiest choice.

It is important that Lucidchart accommodates both Mac and PC users. At our company when you get hired you get the choice of using a Mac or a PC. It depends on each user. But it's very important that we're able to go across platforms and across Mac and PCs because every person in our company could have either/or, or both.

Lucidchart provides real-time collaboration among users so that everyone can access and work on the same version of a document. Right now, we're in the collaboration phase of the leadership team before we roll this out to the whole company. I found the share feature and I was able to put it in everybody's emails that needed to see the chart. I sent it to them on Friday. 

I think Lucidchart is going to be a great platform to help communicate to everybody and anybody moving forward what we are as a company, how we work, and who answers to who.

Slack integration would be vital to our work. We have our Gmail account, so we have email and all that kind of stuff. That's how I communicate with people. The editorial department communicates through Slack. As the company moves forward we're going to want to use a day-to-day announcements page and group creation. Having Lucidchart as a part of that is only going to enhance our users' experience with Slack, therefore enhancing the Lucidchart experience as well. It's vitally important moving forward that those two are integrated together.

There were some things I wish were a little bit more user-friendly. 

For instance, when you're putting all the stuff onto a document or PDF, there's a set limit of width and height. It would have been very nice in certain situations to be able to drag people on the far edges and move them back up so that everything fits nicely onto the page. Lucidchart seemed to have a preset distance left to right and up and down from each box and I couldn't adjust that. It made it very difficult when I was getting to the end and I had 30 people on one document and then I had to put our logo there and our core values because it was going out company-wide and I couldn't move some people around to fit onto a page. Lucidchart was just going to allow it to be off the page. I spent an hour and a half trying to drag things around, trying to adjust things, move things and combine things in order to get everything to fit on one page. It does have endless scroll but I have to be able to print this thing off onto one sheet of paper. It wasn't going to allow it to fit. I couldn't fit it to one page with everything fitting nicely because all the distances between boxes were predetermined. 

We need things to be printed out and pasted across the walls of our company. We're able to go beyond the borders on the digital side of it and it would be nice to have a feature that you could click just one button, like fit to page or something like that, and it would adjust everything to fit onto one PDF page. A feature like this would be helpful because I had to go to each individual box and adjust the height and width of every box. And I had to combine some roles into one role in order to get everything to fit.

If you looked at our chart, it's very wide because we didn't want people to think that this was necessarily a hierarchy chart. We wanted them to see that it's jobs across the board. The sales department would have six jobs going from left to right, not necessarily up and down. And so our chart became very wide and that's where I ran into issues. I couldn't drag things into open spots, which would make sense to our company because it seemed it was such a rigid structure that it wouldn't allow me to adjust or customize the space between boxes. 

It's a hierarchy, like an organizational chart. There are the people at the top and then the leadership team and the department heads. Then each department head has their own department and you have to have what each job is within that department. Some of the things that were very frustrating for me were that I couldn't adjust the distance between each box. If I had the department head above and then I created another role, it seemed like Lucidchart predetermined the distance. I couldn't shrink, extend, or drag without moving the entire thing all over the place.

I've been a teacher for the last five years. As a teacher, I used the free services as a teacher for my students. Recently, I have been using it for my new role at my new job. I am now hired at a multimedia company and I'm the operations officer. So we were creating an accountability chart. I've been using it for a month at my new company.

I'm using the Lucidchart platform. I go to the URL and log in.

I have not had any outages.

It was pretty scalable. My only concern goes back to having it fit onto one page. It didn't. It seemed very rugged to try to get everything to fit on a page. It took me an hour to create the chart and it took me two hours to make it fit on the one page.

Every department head is responsible for organizing how their hierarchy is within their section. Having the ability to drag and drop people and update people, I think they're going to find it very useful because it's a live document. If people get hired and fired and we add and we grow, we can just simply add and drop boxes and stuff like that. They'll probably be using it on a month-to-month basis as we grow as a company.

I plan to use Lucidchart very heavily in the future because one of my core jobs is to implement our organizational flow across the whole company. Our company is going to grow. We're at 30 people right now and we plan to expand up to 100 in the next two years. My job is to stay hyper-organized in planning ahead. I definitely am going to be reusing Lucidchart many times moving forward.-

We have tons of projects. We are multimedia-based and we have seven newspapers. We have an online presence, websites, and stuff like that. We design websites and all that for other companies. As we develop this, I could easily see the sales department using it when we go to talk to clients, I could easily see the digital department using it for project management, and I could easily see the editorial department using it for project management as well.

I plan to expand to other users in the company. I would love to learn and incorporate. We have six people in the leadership team, including myself, and I want them all to have access to our charts and then be able to create their own charts and share and collaborate with each other so that the sales department and the digital tech department will both know who they need to talk to. Now that the company is paying to have Lucidchart and not doing the free version, I'll be using it heavily every month.

We do not require any staff for deployment or maintenance. 

I clicked on the preset format of the hierarchy chart and then I went in and started adding the jobs, titles, and departments. From a user standpoint, it was very straightforward and easy to use. It just wasn't very customizable as far as spacing was concerned.

I was using the free version and I got up to 30 boxes. I had to upgrade to have more boxes. At first, I didn't do it because, being a teacher, to get anything bought was like an act of Congress. You had to go through a whole checklist of people and places and things to get something approved to be bought. In this case, I just went to my administration and said that it was a good chart and I needed more features. We bought the monthly package. So the process was very easy and straightforward. If you want the stuff, you only need to make a few clicks and you got approved.

For the people that have seen what I've created, they like it. Once they see how it can incorporate multiple users and we can all collaborate and it can help each organization, it can help with communication and efficiency throughout, and I think people will get on board. Our CEO is very high on the newest, latest, and greatest things that are going to save us time and money. There's definitely the possibility of moving forward that we would want to expand, grow, and incorporate even more.

We signed up for the month-to-month and it charged us all at once for the whole year. I believe we signed up for the $7.99 one. I think that was the price. 

From a teacher's standpoint for projects for my kids, we used the free version because I was at a low-income school. They always used Lucidcharts to create charts, whether it be a timeline or to show the military. I was a history teacher, so I would show the generals and the people leading out as the hierarchy. I've always used it for hierarchy purposes or timelines, from a teacher standpoint. From an executive leadership standpoint, I only used it for the organization chart that I created this past week. I didn't even know there were databases there.

My advice would be to go to YouTube first and look at how people use Lucidchart's organization. Explore through the website and frequently asked questions and get a better understanding before you start. Use the free version for about a week and then explore if you should purchase Lucidchart. I would definitely look for reviews, recommendations, and past people's experiences before pulling the trigger.

I definitely will explore some options as we have a need for them. This is a trial for the company and if everything goes as well as planned as far as implementing our organizational chart and looking at the other features it has, we will definitely start exploring how Lucidchart could help us.

A tip would be to just start off by using the pre-made charts and the pre-made formats, like I did, and allow time. I would set aside an hour a week to just play around Lucidchart and to click on all different features and all that kind of stuff. I didn't have that opportunity because I was pushed for time. But I definitely would explore Lucidchart through the free version and see what the paid-for version would give you in addition to what the free does and then just play around with it, make different charts and see what all they offer.

I would rate Lucidchart an eight out of ten.

I'm using their web-based application. I've just come off the free trial, so I'm a very new user.

We use it for the organizational charts and for documenting new teams. We'll probably use it for processing systems at some point.

I would rate Lucidchart a seven out of ten for documenting things like new teams. I'd give it this rating purely because I don't know all the features yet.

Lucidchart enables me to put down on paper what I was visualizing in my head. It makes it more shareable than only using words.

The ease of use is the most valuable feature. It's simple to learn pretty quickly.

I have used the organizational charts for visualizing and understanding team hierarchies and relationships. It's been very good so far. It's easy to use, it's easy to manipulate and change quickly if I need to change something. It's a good product.

A couple of times when I tried to move a line, connecting two shapes on an organizational chart, occasionally the line doesn't move as intuitively as I think it should. I have to fiddle around with it a few times to get it to do what I want it to do. That's probably because I'm a new user and I'm not experienced enough, rather than it being an issue with the software itself.

I have been using Lucidchart for around three weeks. 

It seems very available and very stable so far. The follow-ups have been good.

Nobody else is using it yet, but my business partner and our general manager will probably be using it. So there will be at least three of us.

I know I can add other users and stuff like that. So, that's good.

I tried to do charts in Word before.

Lucidchart is definitely more comprehensive, more professional-looking, and more flexible.

The initial setup was of medium-level complexity. 

It didn't take very long to set up. There wasn't anything really difficult about it. I'm just not the most computer savvy person on the planet.

I hope to see ROI soon. 

The price was low enough to make me think that it was fine, I'll go for it. I think it's $80 or so. It's not too expensive. Even if I don't end up using it that much, I feel that it's still a good deal.

I didn't evaluate other solutions.  I had a quick look at Lucidchart when a co-worker of mine used it about a month ago.

I haven't integrated it with third-party solutions. I've only shared it through its share function, like with email and Outlook.

I liked the fact that I could extend my free trial for seven days. That was good because I wasn't ready to make a decision to buy it in the first seven days. I haven't had a chance to really use it properly. I have a pretty busy life and giving me that extra seven days was very useful.

I would rate Lucidchart an eight out of ten. I only give it this rating because I haven't had a chance to really explore all its functionality yet.

I've been using Lucidchart to create process flow charts. I've been using the shapes, swimlanes, and arrows. I haven't really been doing anything too formal, but it definitely has a lot of value for our team.

I only use the diagrams. I don't really use all of the features.

I recently created a technology roadmap for our department, which is the finance department. We really needed a tool to be able to show what our current finance ecosystem looked like and what the future state would be. Lucidchart really allowed me to easily and independently create the before and after state so that our 10 person organization was able to visualize what our technology state is and actively collaborate on that. I was able to share the document as a PDF or as a web link. Being able to collaborate on that live was crucial for our 10 person organization.

The tool was able to let me do this particular project in half the time as Visio or half the time if I decided to do something old school in Excel. The tool is definitely empowering me to do my job more quickly and better.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. 

It speeds up the product development process because everyone is able to access the document in real-time and there's no issue for version control because everyone is working on the latest and greatest version at all times.

It's saved about three hours in the past month because I don't have to flip back and forth on versions. I don't have to send versions. It really just allows everything to happen in real-time.

I don't use the integration with Slack but it's a great idea. I definitely could see myself integrating it with Slack. I think that's a great feature to take advantage of.

The ability for people to look at a diagram rather than reading through written documents saves time. To put a number on it, it has probably saved around two hours because someone doesn't have to pour through a written narrative or other loose documents. This definitely has saved a lot of time for us collaborating as a team.

It has definitely helped to realize efficiencies in the project that we use it for. It visually gives us an idea of how our technology should work. It gives us a great starting place from which to then project manage our development.

The shapes are the most valuable feature. Being able to copy my own images and pasting them from outside has also been a good feature. Some of the collaboration features like exporting to PDF and then also presenting have all been pretty cool. For the price, I definitely have gotten a lot of value out of it so far.

Documenting things such as processes, systems, and new teams has been my primary use case. Lucidchart is really, really valuable for its ability to create a process chart from start to end. The web app makes it easy because everything is similar to other tools like Visio but Lucidchart feels a little bit more intuitive. It has been easy to use the web app. I definitely have learned a lot about how to bring in my own graphics or images in place of some of the shapes and I'm able to create and use the arrows within the processes, so it definitely has been useful for me.

Lucidchart's organizational charts for visualizing and understanding hierarchies and relationships are definitely something I would love to take advantage of. I understand that there are a lot of other templates ready for me to use. When I have other kinds of processes or relationships to map out, like hierarchies, I think using some of the templates would be a good use case, but I haven't had a need for that so far. I know it's there to take advantage of.

I have a good understanding and impression of the processes and workflows. It feels more intuitive than, for example, Microsoft Visio. I've used both, but I would say that Lucidchart is more intuitive, has less of a learning curve, and it especially helps me collaborate with my team because I can quickly share this as a web link. That's another feature I haven't mentioned, but that's pretty cool because even if someone doesn't have a Visio license, a Lucidchart account can also collaborate with me by looking at what they need to on the web link. That's been pretty cool so far.

I haven't yet used Lucidchart to create database schemas or modify existing data structures but as part of my role, I definitely would love to take advantage of that some time. There are a lot of cool templates that are available. I would love to take advantage of that.

I don't yet use the integrations with Atlassian, Salesforce, Microsoft, or G Suite but that's something I would also love to take advantage of. I know that a lot of those features are available.

Truly the only improvement I can think of is having the ability to export it to a PowerPoint file or slide. That would be nice to have. There are other workarounds for that, but just to be able to have that feature would be good for us. I think you can do it with the integration but I haven't taken advantage of it yet.

They should continue to bring in more shapes. For example, I saw something cool the other day that was a timeline and in between each step, there was a circle. I thought that that was very clean and that's something that I could see myself using. Lucidchart could come up with more visualizations. I'm not a designer so I would like to have more visuals. That would make my job easier because it would make my job much more professional looking but without having to be a designer myself.

I have been using Lucidchart for two and a half years. 

The stability seems good. There's been one time so far where I didn't have my file, or I had to recover my file, so I had to refresh the browser, but overall, it's definitely very stable. Definitely much more stable than Microsoft.

It's very scalable because it's called a browser-based product. It is browser-based and it is a collaboration-centered tool. So it definitely is very scalable.

It is just myself and my boss who's a director of finance that uses Lucidchart. We got the product on our own. We own it. We don't get any support from IT. It's pretty much just me and her that use it to be able to collaborate and provide feedback on what I need to do.

It does not require any maintenance that I can think of. 

I switched from being a Visio user. I had used Visio a few years ago and when I started to have a need to do more diagrams, I learned about Lucidchart. I found it on my own and then I started using the free version and am now paying for it. I do find it a better experience than Visio.

It was an easy migration. I didn't really have any files to migrate, but as far as adopting it, it was easy as a user.

Lucidchart is definitely more favorable than Visio. Visio is a solid product, but from what I remember, when you're doing connectors on a diagram, you have to choose the connector in Visio, whereas, in Lucidchart, you just pick the start and the endpoint. That to me is a whole lot more useful.

I don't have too formal a setup. As far as setting up, it's pretty much plug-and-play. Lucidchart makes it easy to adopt the product. You're not really twisting and turning and setting things up. It's plug-and-play. 

It took me around five minutes to set up. 

I'm a beginner. I'm using around 15% of the product but there's a lot more for me to use. That's definitely exciting.

I feel like I've gotten a lot of value. It's saved around five hours of work. Given what I make, it's probably delivered five hours of savings for not having to do other work or for not having to do other work on other tools. I would quantify it as a total savings of about five hours of work.

In the last two months, it's saved me about five hours of work.

I pay $95 a year for it. It seems like a reasonable price. 

There are no additional costs to standard licensing. 

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack.

I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products.

I would rate Lucidchart a nine out of ten.