Product Lead at Moglix
Real User
Easy to manage and access documents and has good stability
Pros and Cons
  • "Easy to work on."
  • "I don't know if I will be able to add some animations if I want to. I believe the problem may be the program's process flows but if I want to transfer it into a PPP or any other document, I can only do image transfer."

What is our primary use case?

Our primary use case of this solution is to create some process flows, namely how the user will use the product, how they will walk through the product, etc. We don't use the program very often - only once every week or so.

What is most valuable?

What I like about this program, is that it is very easy to use. It is also easy to manage my documents or to access something. I just open the browser, click, enter the file name and then I'm in. It's all very easy.

What needs improvement?

I don't know if I will be able to add some animations if I want to. I believe the problem may be the program's process flows but if I want to transfer it into a PPP or any other document, I can only do image transfer. So if I created a flow chart, I should be able to copy it as it is, do the presentation and if I want to do some minor changes, I can do it in the presentation. But at this stage, I can only copy an image.

For how long have I used the solution?

I have been using Lucidchart for more than a year now.

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What do I think about the stability of the solution?

It is a very stable program. I haven't experienced any crashes or bugs.

What do I think about the scalability of the solution?

Honestly, I haven't tried to scale yet. At this stage, I manage about 35 businesses, and so far I haven't faced any problems. We have about eight licenses. 

How are customer service and support?

We haven't used their technical support yet.

How was the initial setup?

The initial setup was really easy because I think they just required a username and password. We did the deployment on our own and it didn't take very long. 

What's my experience with pricing, setup cost, and licensing?

I am not sure about the cost, but I think there is a basic model, premium model and an enterprise model. 

What other advice do I have?

I will definitely recommend this solution to others. It's a really good tool for any business that designs business workflows. It is very easy to simply pay and then start using it right away. Anybody who knows how to create a workflow will find it very easy to work on Lucidchart. They can just log on and start creating. It's very easy. 

On a scale from one to ten, I rate this program a nine. One thing that needs to improve, is the feature that is used to import or export data. Perhaps they can add more templates for users. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Software Developer Engineer at a transportation company with 201-500 employees
Real User
Easy to set up and work with, with good visuals that save me time and improve my coding
Pros and Cons
  • "Lucidchart's ability to create a visualization that people prefer to look at, over reading written documents, has definitely saved me a lot of time. Moreover, it has helped to make my code bug-free because I no longer have broken endpoints."
  • "The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database."

What is our primary use case?

I used Lucidchart to design flowcharts for my APIs. 

How has it helped my organization?

Lucidchart was able to help me design the flow of my APIs. They are quite complicated with many conditional flows and many multiple-table interactions. It would have been difficult for me to jump to the code directly, without having the clarity given me by using Lucidchart.

The problem is that it can be difficult to think about exactly what needs to be done, which is why I started using Lucidchart. I thought that it would be better if I have a pictorial representation of the flow that I wanted to implement in my system. After I had this visual, I went on to start coding it.

I have definitely realized efficiencies in the projects that I have used Lucidchart for, and it has had a major impact. As I am designing the flow of data through an API, I sometimes forget to handle some of the base cases or some of the edge cases. More importantly, there could remain some endpoints that are unfinished, or there could be some endpoints that are broken. However, if I am using a pictorial representation, such as with Lucidchart, I always know that at each particular point, I have not missed an aspect of the design that would explain what happens when a particular condition occurs.

Lucidchart's ability to create a visualization that people prefer to look at, over reading written documents, has definitely saved me a lot of time. Moreover, it has helped to make my code bug-free because I no longer have broken endpoints. For example, the system that I am working on now is pseudo-transactional, which is the model for the flows. This means that I should have a rollback mechanism if some particular condition doesn't succeed.

It is easy to check for a particular condition using a standard If and Else combination in code, but there are some scenarios in which there are nested conditions. Solutions need to implement these as well, which is more difficult. However, this is where Lucidchart helps a lot. On every particular flow, it asks me to design a new system that includes an endpoint.

I have experienced a 40% reduction in development time because I don't have to search for the use cases during the coding phase. Specifically, I don't have to search for the edge cases or the base cases because they are designed in a pictorial representation that is easy to follow. I just have to look at the diagram and write the code.

I may write a best-case scenario when I get the data, but the nested decisions or the conditional statements remain unhandled sometimes. There is always a question of what will happen to the flow if something specific occurs, or in some cases, does not occur. For example, if something is missing from the database or one of the tables, it can be difficult to forecast what the consequence will be. In cases such as this, how you react is something that needs to be defined. You should know what will happen, even when conditions result in the worst case. This is why it is best to have a pictorial representation. It will allow you to easily design fallbacks for the system.

It is important to me that Lucidchart accommodates both Mac and PC users because sometimes when you switch companies, they use a different operating system. At this point, I'm using Linux and Lucidchart is compatible. At some point in time, I may change to another organization or even just change laptops, so I need the functionality to work properly on the other operating system.

What is most valuable?

The most valuable feature is the charting, which allows me to visualize the workflows that I will be coding.

What needs improvement?

The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database. Another example would be having it smartly or automatically add or join conditionals.

For how long have I used the solution?

I only used Lucidchart for two or three days before my trial subscription expired.

What do I think about the stability of the solution?

I did not experience any issues with stability or performance.

What do I think about the scalability of the solution?

This product is highly scalable. I didn't have the opportunity to use the presentation feature or collaborate on designing a flowchart or UML diagram or database schema, otherwise, I could have compared it and looked at the behavior.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to Lucidchart, I did not use a similar product for this task.

How was the initial setup?

The initial setup is not complex. I just used the website.

This is not a time-consuming process and I was able to start using it in just a few minutes.

What's my experience with pricing, setup cost, and licensing?

I have only used the trial version and have not yet paid for it, or explored the pricing options.

Which other solutions did I evaluate?

After performing a simple Google search of some flow design tools, Lucidchart was the first result. I tried it and found that it was easy to work with. I've yet to explore the pricing and have not looked at other products.

What other advice do I have?

My advice for anybody who is considering this product is that if you have business-related documents that you use to implement a solution, it generally takes a lot of time to build. But, if you're using Lucidchart and you have already designed the flow, including a diagrammatic or pictorial representation of what the flow would be like, then it will reduce the time required to build it. Also, the system will be better.

I would rate Lucidchart an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Lucidchart
March 2024
Learn what your peers think about Lucidchart. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Product Designer at a tech services company with 51-200 employees
Real User
Leaderboard
Good performance, user-friendly, easy to create flowcharts and documentation
Pros and Cons
  • "Creating flowcharts and documentation is easy to do and the results are very nice."
  • "I would like to have access to more colorful and more vibrant icons."

What is our primary use case?

I primarily use Lucidchart for mobile app development.

How has it helped my organization?

Creating flowcharts and documentation is easy to do and the results are very nice.

I think that this solution is good in terms of its visualizations and it helps to understand process flows and workflows. The flowcharts and wireframes are very nice and easy to use.

The features for creating database schemas and modifying existing data structures are things that I have used a little bit. I find that this is a good tool when working with databases and it helps with strategy planning, ideation, and project planning. 

It is definitely important to use that Lucidchart accommodates both Mac and PC users. We have work that is done collaboratively in teams and we need to be able to share between team members. This is important regardless of platform.

Lucidchart allows for real-time collaboration, where multiple users can access the same version of a document. It has improved our project development process because we can discuss a journey map and a flowchart with developers in real-time. Using this tool, we are able to better interact with developers.

This ability to collaborate efficiently and in parallel has saved us time because it makes the job easier for our colleagues and teammates. I would estimate that it saves between three and four hours a day.

What is most valuable?

The entire tool is very good. The wireframing and flowchart are very nice features.

The interface is very user-friendly and supports drag and drop. You don't need to have technology or design knowledge in order to use it. Anybody can work with it.

What needs improvement?

I would like to have access to more colorful and more vibrant icons. Otherwise, the experience is very good.

For how long have I used the solution?

I am new to Lucidchart and have only been using it for a short time.

What do I think about the scalability of the solution?

The performance is very nice. Even when the internet speed is low, it is stable and performs well.

How are customer service and support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to implementing Lucidchart, I used SketchUp and SigmaNEST. I switched to Lucidchart because of the user-friendliness. The drag and drop functionality makes it very easy to use.

What's my experience with pricing, setup cost, and licensing?

The price and licensing are good.

What other advice do I have?

We do not currently use the integration with other products but it is something that we are planning to do in the future. Similarly, we do not yet use the functionality that allows us to compare versions of documents.

I would rate this solution a ten out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user711903 - PeerSpot reviewer
UX Designer at a wellness & fitness company with 201-500 employees
Real User
Some of the valuable features are drag and drop and connection through arrows

What is most valuable?

Some of the valuable features are drag and drop and connection through arrows. It makes work go by a lot faster without having to create each shape from scratch.

How has it helped my organization?

I have used this product several times to create or update an IA for whichever project I may be working on.

What needs improvement?

I like the feature of how the arrows connect to each shape. It would be nice to see more options with that as well. In other words, options such as color, type of line, weight, and flexible/loose.

When I was using the free version last summer, I don’t remember there being an option to change the look of the arrow. I’m sure that option exists now, but the main thing I was trying to figure out was how to get a fixed (straight) line. On a YouTube video it shows lines that are curved (loose). At the time, I couldn’t figure out how to just get a simple straight line or vice versa. I also couldn’t figure out how to connect the arrow to other points of the shape.

For how long have I used the solution?

I have used this solution for four to six months.

What do I think about the stability of the solution?

There were no issues with stability.

What do I think about the scalability of the solution?

If you mean, the size of my board, then yes, I do remember having an issue with scalability in the past. I had to scale down all of my elements to make sure that they fit onto the board.

Which solution did I use previously and why did I switch?

I’ve used OmniGraffle before. I switched because I found it easier to create a flowchart in the Lucidchart program.

How was the initial setup?

The initial setup was straightforward. I was using the free version.

Which other solutions did I evaluate?

I haven’t needed to evaluate solutions in the past, but for work, I will probably do so if I need to create a flowchart in the future.

What other advice do I have?

Try out the free version and see how you handle using the software first.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Business Analyst at a tech services company with 201-500 employees
Real User
Easy to communicate amongst technical and non-technical stakeholders to draw everything out so that we are all on the same page
Pros and Cons
  • "Documenting complicated workflows and technology integrations so that we can go back to it has also been a benefit. And without having to dig into a lot of technical, the codes, the documents, I can simply understand on a high level what's happening."
  • "In terms of improvement, there can be more templates. There are good templates but there could still be more."

What is our primary use case?

Our use cases have been mostly for software development. We use it to integrate software and for processes, like representing different business processes.

How has it helped my organization?

In terms of benefits, it's easy for me to communicate amongst technical and non-technical stakeholders to draw everything out so that we are all on the same page and discussions can be made. That's the most valuable part. 

Documenting complicated workflows and technology integrations so that we can go back to it has also been a benefit. And without having to dig into a lot of technical, the codes, the documents, I can simply understand on a high level what's happening. 

What is most valuable?

The features where you can draw the business process diagrams and flowchart and where you can control the ERD diagrams are what I find the most valuable.

I find Lucidchart's capabilities for visualizing and understanding process flows and workflows to be pretty good. There are a fair bit of choices between different visualizations, so it's pretty flexible. Their examples and knowledge base is good. I'm finding that really to be valuable.

It's important to us that Lucidchart accommodates both Mac and PC users because I use both devices.

The ability for people to look at the diagram rather than reading through written documents saved time, and as a result, money. If the diagram is good, then it quickly gives you understanding. It saves time.

Lucidchart helped to realize efficiencies in the projects we use it for. It's been pretty user-friendly so far.

What needs improvement?

In terms of improvement, there can be more templates. There are good templates but there could still be more.

The ones they have are pretty general. It would be good to have templates for real business needs. It would be a lot easier if they had use cases that people could relate to. There are templates, but they could provide examples of real use cases.

For how long have I used the solution?

I have been using Lucidchart for two to three weeks. I use the web-based version.

What do I think about the stability of the solution?

So far, the stability is pretty good, but sometimes when I load up a new template or something it takes a while for it to load. It can be a bit resource-intensive. Sometimes it becomes a little slow, but I haven't had real problems. I'll probably find out more as I start using it more intensely.

What do I think about the scalability of the solution?

It has APIs and integration you can do. But I haven't tried to scale it yet. 

How are customer service and technical support?

I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really helpful. He showed me a lot of knowledge bases, templates, and things like that.

Which solution did I use previously and why did I switch?

I have used Visio. The migration to Lucidchart was very easy because it's pretty much the same.

When it comes to intuitiveness and ease of use, I only used Visio in the app and sometimes you have to load up the app and it can take time to get started. So compared to that, because it's web-based, I find Lucidchart to be easier and quicker.

I briefly used Draw.io. Whenever you need to do something quickly, you just log in to it, but I haven't used something for a long period of time or for a lot of different projects.

How was the initial setup?

The initial setup was pretty general. It didn't take much time, probably half an hour to log in, go through and understand the different tabs and everything.

What other advice do I have?

It's a good tool and it's easy to get started with. It's web-based and has a good knowledge base and templates. It will meet your needs to get something up and running quickly.

I would rate Lucidchart an eight out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user713805 - PeerSpot reviewer
Software Tester at a tech vendor with 51-200 employees
Real User
​This product allowed me to work closely with design team and merge the perspective of Quality Assurance and Product Design easily

What is most valuable?

The ability to work collaboratively, and the general UX of the product.

How has it helped my organization?

This product allowed me to work closely with design team and merge the perspective of Quality Assurance and Product Design easily.

What needs improvement?

I'd prefer this software to be an operating system, not a web tool, as I'd switch to LucidOS, if it existed, in seconds.

For how long have I used the solution?

Approximately eight months of my career consisted of activities which were made simpler with Lucidchart.

What do I think about the stability of the solution?

Yes, minor, and only on loading graphical files "several meters long".

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

The voice of the community has been heard and taken into account, while improving Lucidchart.

Which solution did I use previously and why did I switch?

Yes, I did, and I have used similar software at my previous jobs. None of those were even half as easy to use as Lucidchart, and I am a strong advocate for dropping those other software solutions for Lucidchart.

How was the initial setup?

Semi-instant setup with no unnecessary complexities.

What's my experience with pricing, setup cost, and licensing?

I pay for this software even while I do not plan on using it for next few months -- as the perspective of having no access to these features is out of my consideration.

Which other solutions did I evaluate?

I have used several different tools of this type before, but once I encountered the beauty of Lucidchart, I knew I'd stay with it.

What other advice do I have?

Just give it to your designers and wait for miracles to happen.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Lucidchart Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Lucidchart Report and get advice and tips from experienced pros sharing their opinions.