Lucidchart Reviews

We use the data models. We create technical architecture and system architecture, usually for technical diagrams that we need processed.

On my team, there are business and technical people who all are using Lucidchart. It gives us really clean, professional-looking diagrams that we have tried to make in PowerPoint. Also, if you can leverage their templates, then you aren't starting from a blank canvas.

The templates are very useful. We get the templates for technical systems, which are helpful.

There is a connection to the system where you can directly pull the data model. There is a Salesforce Connector that you can use, which pulls out your diagram from the system. That is really cool. When we click on the data model, you can connect to your technical system, like Salesforce or AWS. This helps create a data model that you would otherwise have to do manually in a better looking format, like PowerPoint. It pulls the data model into a kind of presentation mode. You don't have to drag and drop lines and relationships between objects.

It is good for documenting processes. I see the salespeople organize ideas and brainstorm with it.

I use Lucidchart to create database schemas and modify existing data structures. Lucidchart is pretty good in its ability to support these processes. I would rate it as a four out of five.

We use Lucidchart's integration with Salesforce for getting the ER diagram and enterprise relationship architecture. We need it to connect to the database, which is very important.

It is important to me that the solution accommodates both Mac and PC users because the developers in our company use Mac, then the business people use Windows. The technical people create the technical architecture using Lucidchart. So, it is important that it is compatible with both the systems.

Lucidchart has helped us realize efficiencies in the projects that we use it for. The leveraging of templates has been a great help. Previously, I was creating an ER diagram in PowerPoint, which was very tedious to do. Now, I just connect to the Salesforce database and have to pull the data model. The Salesforce Connector pulls the relationship automatically, which is a very big help. It is a great feature.

I would like to have more text boxes to write more comments so I can write a small note below a picture. I would like some flexibility.

I started using it this month.

My team consists of five people. In my company, there are a lot of people who use it. We get our licenses on an as-needed basis, e.g., if we need to run a project, then we use it. Not everybody in the company uses Lucidchart. If we need it for a project, then your credentials are created and you are enabled access. 

Only people who are a little bit in the middle management level of leadership use it. Not even our leadership uses it because they have people working for them.

I have not contacted Lucidchart's tech support.

We previously used PowerPoint.

I need to tell my company's IT that I need access to Lucidchart. There is a single sign-on that gets enabled, then I just need to set my password. It is pretty self-explanatory. It doesn't take much time. I just had to explore and browse a little bit to see what templates were available. It is pretty easy to navigate and use.

The ability for people to look at a diagram, rather than reading through written documents, has saved us a lot of time, and as a result money. In our clients' requirements, they need to see what our deliverables are and we have to produce these pictures, which is also better now.

Go for it. Try it. The solution is good.

I do have plans to increase my usage. I just use it for deliverables and to generate a few diagrams and documents. I have not explored the full features of Lucidchart so much.

I would rate Lucidchart as an eight out of 10.

I make the domain-driven designs (DDDs) for my teammates as well as ER diagrams (ERDs).

I usually use Lucidchart with my work for some idea improvements or brainstorming.

Our company has a linking system where we can share hierarchies and general information with our teammates. I use Lucidchart to visualize the main system of our old game systems, like the DDD.

I make the domain-driven design, and through that I make the ERD. Then, through the ERD, I make the database schema. So, all the charts that I make or propose for new systems go through that process.

Lucidchart provides real-time collaboration among users so everyone is accessing and working on the same version of a document. First, I make the proposal or concept of the domain, then I review it with my teammates. If they accept the whole concept of the domain, I make it as a domain model through Lucidchart. So, that loop of feedback makes a better version of the DDD, ERD, or schema.

The concept of a product is something that can always change over time. So, it is good to have a diagram for visualization that makes changes easily. This is the essence of Lucidchart. I fully agree with the concept of Lucidchart because of this reason.

The best part of Lucidchart is its comfortableness when sharing it with my teammates. Lucidchart provides me with a folder for my ERD. I can make a dozen lists of my chart, then share them with my teammates easily through the diagrams of Lucidchart. This is their main comfort, which is the reason why I choose Lucidchart rather than some other chart program.

We use Lucidchart for documenting things, such as processes, systems, new teams, etc. I can share these via email to my product team using a Lucidchart shared link. I also declare the main domain of our game as Lucidchart. Then, the majority of my work is the relationship between domains and visualization through Lucidchart. 

It is very important that Lucidchart accommodates Mac and PC because of my job. When our designers usually make their presentations to customers or my teammates, we usually use the iPad. Lucidchart also provides an application version that works from PC to iPad. It is very comfortable to use and present to someone with my iPad. Therefore, it's very important to provide versions for both Mac and PC. 

There are some situations where there is a difference between their iPad, mobile, and PC versions. For example, when I use Lucidchart on a PC, the PC provides a layer system for Lucidchart. When I am using the PC, I can assign or change the layer of my chart. However, when I use Lucidchart on the iPad or mobile, I cannot find any UI or UX that provides a layer system. I am unable to find the shape or other layers on the mobile or iPad.

They could provide more documentation or tutorials of ERDs or DDD on the Lucidchart site. That could be better.

If there were any charts from Lucidchart that can be shared as real-time collaboration through Slack or DataPal, then that would make it better to use as a software program.

I have used Lucidchart for two months. 

It is stable.

There are 50 employees in our company who already use Lucidchart. So, everyone in the company is using Lucidchart.

I have not used the technical support.

In the past, I used draw.io for ERDs.

We switched because Lucidchart has standalone libraries, which makes it comfortable for me to create some draw charts or data flows. draw.io doesn't have anything like standalone libraries. When I use draw.io, I usually have to make my own standalone library for my work. Using Lucidchart, there is no reason to make my own standalone libraries because Lucidchart already has many good standalone libraries for their ERDs.

Lucidchart is essential. When I use other charts programs, like draw.io, there are no standard shapes nor standalone libraries. They cannot import my ERD or schema to a secure database. When I found Lucidchart, the program already provided the input system to SQL and MySQL. So, it is very comfortable to use this solution rather than another program.

I also switched from Visio to Lucidchart. Visio does provide some good functions and nice directories, but it is very hard to use on an iPad or mobile that is iOS-based. The major feature which made me decide to use Lucidchart is the compatibility because Visio doesn't provide good compatibility for the mobile or iPad. 

draw.io is a free program, but they provide very few standard libraries and no import programs. Visio has good features, but it does not have the compatibility. The reason that I selected Lucidchart was for my chart program.

There were no problems downloading this program to my computer or iPad. Our country has a very good trial on the Internet. 

The real-time collaboration saves two hours a day for my team.

The ability for people to look at a diagram, rather than reading through written documents, has saved my organization time, and as a result money. Developers/artists don't want to read the documentation. They want to see the essence and relationship of their concept. They just want some simple diagrams to help them imagine their main concept. So, the visual diagrams are better than the documentation.

Other programs don't provide a print system, which Lucidchart does.

It is not a complex system. It is very easy to use, collaborate, and share. I like it. It is easy to share, easy to learn, and has compatibility with PCs and iPads.

I already learned most of the information on how to make a schema or DDD in other assets. So, I did not use Lucidchart as my starting material.

We plan on exploring the solution’s integrations with Atlassian, Salesforce, Microsoft, Google Workspace, or other solutions.

I would rate this solution as an eight and a half out of 10.

We primarily use it for process improvement in a factory setting. What I am primarily using it for is making process flow diagrams—with the rectangles, circles, diamonds, arrows, and whatever else you would build into a process flow. 

We've had discussions about using it to build engineering-type stuff, as well. For example, "Here's the room, here are the dimensions. Here's what it would look like if we moved this piece of equipment, what space it would open up. Here are other constraints or barriers that it might create." We've had discussions on that, but we haven't really delved into that yet. 

I have the web-based for my laptop, and I have the app downloaded on my iPad Air. I've been using it on both of them.

We're primarily using it for process mapping and it's much quicker than trying to do it in Excel. 

Doing things digitally means that if I'm on a Teams or a Zoom meeting, I can get input from people and they can see it as we go. I'm a pretty big user of whiteboards. I have two in my office and those are great. But what I hate sometimes is when it comes to, "All right, let's take this away. Let's run with it," I have to take a picture and send it out. Then, at nine o'clock at night, someone on the team will say, "Oh, I just thought of this step that we completely overlooked..." I can't do anything about it because it's on my whiteboard. But using Lucidchart, I've been able to say, "Okay, I've got my iPad, let me add that in really quickly." I like the convenience and the user interface.

It is so great for understanding process flows or workflows. With the prior training that I had, doing things on whiteboards and in Excel or Word to manually build stuff was clunky. Because it was clunky, it was slow. When it's slow and you have a meeting, you lose people's attention. Because this is fast and not clunky, people are able to say, "Oh, okay. This is the next step and the next step." I get better engagement and I get through mapping the processes quicker. Because it has the different shapes and the explanations of what things mean, I'm able to get more out of it. Visually it is the best application that I've used.

I'm also getting productive engagement and productive challenge from my teams. Someone will say, "Well, that step shouldn't really be represented by a diamond. It's more a case that somebody has to go and get things and that causes a delay, but it's not necessarily a decision because it's built into the process." 

Per week, I probably do two of these exercises, and each one would take three-plus hours to get through when dealing with some of our more complicated processes. Now, we can get them done in about an hour. That's a huge improvement because of the software itself, but it has also helped us to see, "Wow, we have a lot of excess steps and waste in our process." For example, we were working on it with a team over the last two days and we got two new maps up in the span of an hour and a half or two hours. We're getting much quicker at process mapping and understanding what we need to address.

Lucidchart has also helped with training and developing standard operating procedures. Before, we would just use a piece of paper, and maybe it would have a picture of what is going on. And on that piece of paper would be a list of sequential steps. We still have to do that for FDA regulations of having and maintaining SOPs. But having printed out flowcharts benefits us because you can just flip over the piece of paper and see, "All right, here are the four or five little steps I take before I get to a decision, and here are the two branches from that decision." That extra context helps us in building a development tool. And we can post the process flow map for, say, operating a hopper, right on the equipment. That way, people can see things. And if they need more context or deeper instruction, they can bring up the actual SOP with all the words. But a quick little chart that shows the flow: "This is what I do. This is what I do if this fails, et cetera," is something that we're getting a lot of immediate benefit from.

It is important that Lucidchart accommodates both Mac and PC users because if you support Mac, that means you also support the mobile applications on the iPad. Because of the kind of factory setting we're in, all of the office personnel and management have laptops, but they also have iPads. Some of the other employees have access to an iPad, but not all of them do. When we're trying to talk through a process with them on-the-fly, or at the point of occurrence, it's so much nicer if we can both have it up on the iPad. That's why I would say the Mac support is essential.

It's easy to click and drag and automatically insert shapes. And once you have selected an arrow to move to a new location, it auto-associates the shape with it and you can right-click and change. There's no copy, paste, make next steps, start typing. It's all seamlessly integrated.

Integrations with third-party software are pretty important. I do a lot of work out of Tableau for data analysis. One of the things that I find frustrating is that all of our Tableau information is on a server, so when I send that out people can't open it and use it. I then have to go back and do extra work to convert everything into an Excel format that everybody can use. It would be really important to me, if I send something out to somebody who doesn't have a Lucid account, that they can just click and see it, instead of having to log in and create an account. I can understand if they can't edit it; that makes sense, to restrict that behind the paywall. But in terms of actually being able to open up the data, it would help. With Tableau, for our data management systems, it's a big constraint. The user interface across other software is very important to me.

Something that would also be nice—and maybe it's just a feature I haven't explored yet—would be to be able to link the data from other sources, whether Tableau, Microsoft Power BI, or even straight from Excel. That way, if we build processes we could immediately assign data, whether its defective units, operational uptime or operational downtime, changeover time, et cetera. It would help to be able to put it in there so that we can have the data collected and then somehow integrate it to each step of the process. For example, if this step of the process fails, it causes X minutes of operational downtime and Y number of defective units coming out of the machine. I understand that it might be a little advanced, but right now I'm taking the charts and correlating them to existing data from Tableau and from Excel. If there were a way to make it seamless, so I could click on my flow chart and show, "This decision point, this diamond, is potentially responsible for X number of minutes operational downtime, and Y number of defective bottles," that would be the continuous improvement dream.

I have been using Lucidchart for close to a year.

I've only had one or two issues where the performance of it was delayed. I don't know if the cause was the internet connection or if it was because I was trying to fill out the charts on the iPad. But using the Apple Pencil, there were time delays between drawing lines between different process steps and getting things entered in. It was a little awkward on the timing. When you build something on the iPad, its performance might just not be as effective as building it on the computer.

Other than that, every time I build something there's no buffering or issues with it deleting my work or not saving things. It seems to be doing all the things that it needs to be doing. The iPad issue is the only little snafu I've had.

I can't speak too much abou its scalability. We could probably expand it and get multiple supervisors at my plant using it. But in terms of getting the information made and sharing it out, it's pretty quick and pretty easy. If we were to add a company server for it and 18 people working on it at the plant, I don't know if there would be scaling or server issues.

I hope we have plans to increase usage of Lucidchart. Our business is split up into four plants across the country. In the Continuous Improvement department there are four of us. We each have a license. There are plans to bring one more person onto the team. I'm hopeful that we would then be looking at getting it at least for our operations and production managers, which would potentially be an additional two licenses per site.

I have not needed to use the technical support yet. I've not had any major issues.

Before Lucidchart, we were building process diagrams in Excel.

The initial setup of Lucidchart is a pretty straightforward process. There is still stuff I'm learning as I go, when it comes to knowing what to look for with different templates. But if the most basic function you need is to make process maps, and to do it quickly, and then figure out what you've got to improve, it's very effective at that.

While it's not directly saving money, because it is a paid-for service, it saves us money in the sense that we have a better understanding of our processes, what can be changed, and what we need to attack. We then go out and attack it, do it, update the maps, and then we get the return on the investment.

I used Visio here and there when I worked for another company, but I was not the main user of that application. Still, between it and Lucidchart, I prefer Lucidchart. It is a lot simpler and a lot more accessible.

In my current company, we have not evaluated any other solutions. I think our engineers do have CAD for facility layout, but in terms of competitors to this, we have not looked at any directly.

Watch some of the tutorials, check the reviews, and definitely talk to folks who are using it. Figure out what they like, what they don't like, and what they would want changed. There's a lot that I like about it. I find it to be a pretty good service. Get involved and play around with it, especially if you're working on facility layouts. I have printouts for some of the areas where we're implementing 5S and changing processes in. It's nice having something that the engineers have printed out, like a schematic or a blueprint for us.

Also, if you're going to try it out, try to make a simple process that you already know all the steps for; one you've already done it in Excel or in something else. See how much faster you can do it on this. That would be the big selling point. Trying to make some of these process maps in Excel, because it's so clunky and so slow, could take me 35 minutes just to get a 15-step process properly built, connected with the decision points in the lines, and for us to really understand where the pain points are. Taking something as simple as a 15-step process, timing out how long it takes to build it in Excel or PowerPoint, and then comparing it to this may show you, "Wow, with Lucidchart it took, maybe, five minutes."

I've been discussing getting this implemented in other departments at my facility.

In terms of its integrations, we've used it with some of the Microsoft suite for sending things out. I haven't used it for Slack yet, although I do use Slack for a nonprofit that I'm in. That actually might be a good opportunity because then I could just make some process maps for some of the nonprofit stuff that I do. And could then just send it out that way.

I mostly use Lucidchart to describe projects, processes, process descriptions, and project flows. I also use it for mind mapping a little bit. I cannot imagine working on a presentation for my manager without using Lucidchart. It's handy. It enables me to clear my mind in terms of how the process should look, what the necessary steps are, what the flow should be, how the flow should look, and all the beautiful stuff.

Lucidchart definitely helps us to realize efficiencies in the projects we use it for.

There is no alternative to Lucidchart if you want to describe a five-step process with bullet points. I believe every person who ever worked with PowerPoint on any type of documentation and then thought about which tool would actually help to describe what they're trying to do but without the words, would come up with Lucidchart.

I discovered Lucidchart by accident. Someone in my previous company had used it before. I requested access, found it useful, and tried to learn how the tool works. I knew from the beginning, once I learned how to use it, it would be the tool I would want to use forever. It helps every time I need to squeeze a huge amount of information into something short and simple. The flows and diagrams help with exactly that.

Documenting things like processes and systems is pretty simple. I open up the blank diagram and start from scratch. In the beginning, it's more like mind mapping, meaning I just put on the screen what I want to achieve, what I have in mind, and then try to figure out what is missing. I consider what the best way to actually describe what I'm working on is, what the dependencies are so that the person I will be presenting it to later will understand what I'm working on. With words, it's all about the economy and time-saving. Lucidchart is a tool that allows me to squeeze a few slides into one slide.

I've been using Lucidchart for three to two years, at least, and I don't remember when the last time was that I was working on a presentation where there were no slides involved. I remember how difficult it was at the beginning. You have one or two slides reserved for you in a presentation for management, and you're trying to squeeze in as much information as possible. You can then play with the formatting. It's annoying that Google slides or PowerPoint don't simply allow you to do the same thing as Lucidchart does. 

Lucidchart is fully integrated with PowerPoint and other documentation tools I'm working with. I know that if I start with Lucidchart and spend some time there, there will be no problem with adding this to Confluence and to PowerPoint presentations.

The integrations are the most valuable features. 

I use templates as a reference, but even if I start with a template, I provide many notifications where the purpose of the template is different. I like the template because of the colors of those flows. The way the flow was presented was nice. It just looked better than anything I could do on my own.

It's important to us that Lucidchart accommodates both PC and Mac. In most cases, I work on a Mac, and the whole company works on the same devices, but there was a moment in time where I was on a PC and I was really happy with the fact that I didn't have to find another tool for the PC.

I'm not a designer. Most of the diagrams and flows I create are blank, black, and white. And sometimes I hate it but trying to work with different colors costs me too much time to figure out what color I should use and in what gradient I should use the color. That's the painful part. I would like my matches to do better. I'm trying to learn something from the templates in terms of appearance, but a grading tool, a tool that would allow me to choose between different gradients of the same color is currently unavailable. 

For example, on templates, I see a different set of colors being used, and I don't know which colors there are, which is why I use different templates sometimes. They offer better colors and look better. There's an option to ultimately change the color of your shapes using conditional formatting, but it looks very complicated. I would like to know more. I would like to know how to create those rules easily. At the end of the day, in the last step, I need to pick the color myself. I would like this tool to pick the colors for me.

They should make it more user-friendly. The only option is either to use the existing template with already existing colors and gradients. If you want to do custom colors and gradients, then it's too complicated to use and should be simplified.

If I would like to use the color green for any reason, the tool currently offers three gradients of green. There should be two fewer. It's the same for every other color.

I actually provided this feedback once directly in a survey to them some time ago. The current audience, I understand, based on the templates in Lucidchart, is tech people. I'm a marketer. I have slightly different needs. I want the stuff to look better and have better clarity. I don't need to know how to use a template for Amazon services and how to set up a server or whatever. The set of icons look impressive but are absolutely useless for a marketer.

It would be nice to have something role-based. They should target more people like me, mid-management, people who we need to present a lot, create a lot of documentation, pitch products to other people, explain what the necessary steps are. And I believe this tool is perfect for that. It could also be much simpler than it is right now.

I have been using Lucidchart for at least two years but I joined my current company two months ago. I discovered Lucidchart before, in my previous company at least two years ago.

It's absolutely stable. I never had any problems with it. I like the fact that sometimes I close the tab or close the whole window and there would be something I didn't save or forgot to save. I reopen the tool, and my stuff is always there, up to date. I love it.

I tried using Visio but my experience was horrible. I also used a free solution from GitHub, a mind mapping tool from GitHub. I remember the appreciation for Lucidchart really increased the moment I realized how different it is to combine two shapes. 

I saved a project but then I couldn't access it for some reason. I lost it and had to start from scratch. The customer support said, "It's a free tool, what do we expect?"

I didn't have any expectations from the tools I was using. I just needed an hour with an online tool for free. But then I didn't know that Lucidchart had a free option, so I didn't turn where I needed to go. I didn't use Lucidchart and it was a mistake.

In my first week, there was a presentation. A manager shared his deck with a Lucidchart diagram in it. I immediately recognized the tool and thought that it was great that my new company uses Lucidchart and I didn't have to request it. I tried to open a new account for myself because it was free, and then I saw the presentation and realized that the company uses a paid version, so my account was upgraded immediately.

The CEO and his team use it. I have no idea who else is using it unless I see a chart in a presentation, and this is also why we're not working on this together. When I see the button "Share" it means to me that I'm sharing this tool with other tools, not a person.

I forgot how much it costs but if the tech team were to ask if we really needed it and they tried to dump the tool, I would definitely refuse, because I really like it.

This is the one tool I want to use. I don't care how much it costs. It's the best tool for the stuff I'm working on. It fulfills my needs, and for this sake, it can cost 10 times more. I don't care.

We have a different tool for collaboration with our colleagues. If I create a business case and I need some feedback from the data team, I present the flow as I imagined it should look, and then I let the data person or the specialist tell me how to improve it, what needs to be different, and what needs to be changed. But I never thought about allowing anyone to have access to Lucidchart, simply because most of the people, especially the marketers, do not know about Lucidchart.

The transition into using it as a collaboration tool will not happen instantly. I remember there was a period of time when I was simply struggling with how to use the tool, and it took a while until I was capable of presenting my thoughts in an efficient way. And it would be hard to imagine that. For the sake of using the tool, I would have to do a workshop with other colleagues to explain how things work.

We do not use Lucidchart to compare versions of documents. We use Spark for that simply by sending the link to the presentation. I can integrate Lucidchart into presentations or another form of documentation, like on Confluence, but we rarely work on Lucidchart itself. It's just a tool for me where I need to accomplish something and then move it forward, copy and paste it somewhere else. It's not very interactive.

We just saw a presentation someone created and it had 30 different slides. I would just say in one sentence that this presentation could say even more with fewer slides if the person would use Lucidchart instead. PowerPoint or Google slides are not perfect tools. They're just carriers. The content you provide to those slides should be created somewhere else in a more professional way, and Lucidchart is the tool everyone should at least consider using because it speeds up the work. 

Sometimes I use Lucidchart just for myself, to mind map everything I have in my mind to see what exactly is there and how to make it simple. With Lucidchart, you just do step one, step two, step three, done.

I would rate it a nine out of ten.

I use it to filter data and create data models for applications.

We are in the starting phase. We are going step-by-step. We have just created our data diagram, and there is not much collaboration on this part. When we go to our architecture diagram, we will be having more collaboration.

I have used it for technical purposes and support.

I am still exploring the tool.

Our team asked me to create a data diagram for our applications. We have different tables in our applications and needed to come up with a diagram depicting the complete data structure in our applications, e.g., what are the different tables that we are using, what are the relationships between them, and how can we improve them. So, Lucidchart should easily help me to complete my work.

There are three more members on our team. We are sharing our document with team members, which is pretty good. Multiple users can add to it and comment on parts, e.g., whatever they want to ask. They can comment on the table structure or diagram. It is very easy to use. This real-time collaboration has saved us time.

Creating a collage diagram is the most valuable feature. 

Lucidchart is very good and convenient for creating database structures. I love it.

The interface is very good and easy to use. We don't need documentation on how to use it. It is self-explanatory, which is very convenient for a new user.

It is a very good tool that is easy to use. I can save time when collaborating with team members.

I am not quite sure what different functionalities it provides as well as the difficulties other people are facing. When I have a better understanding of the solution, I will increase my rating of it. No solution is perfect, so I am sure that I will be facing some problems in the future.

I just started using Lucidchart a month ago.

My team has been using it for a long time. I just started using it.

The stability is good. I have not faced any difficulties when using it.

We are a growing team. My colleagues include managers, a Scrum Master, and a business user. 

This is the first time that I am using a tool of this kind, e.g., data modeling. I have never used other tools.

My initial setup was very straightforward. My company already purchased the tool. When I tried to sign in with my company email, they automatically sent me an email with some steps, then I started using it.

It did not take me long to set it up. I just signed up for Lucidchart and my team provided me with the license. It was very easy to use.

I work for Gartner. They provide us with an account from the paid version.

It is a very interesting tool. I love using this tool. I would rate it as an eight out of 10.

I have recommended Lucidchart to my colleague and other developers in different companies. It is a good tool that is easy to use with a good UI. It is also easy to understand.

Our primary use case is to document processes in the business organization.

One way we benefit from it is that multiple different people can be working on a single document and they can also make comments from different points of the process. My manager will comment that something needs to change or be moved. Then I can edit that really easily, see exactly what they're referring to, and understand the changes. It's really collaborative as well.

For me, the biggest thing is that it has a really good visual representation of what's happening. It also easily exports to things like PDF and Microsoft Word so that you can send them easily. The collaborative element and how good the visuals are the best parts for me. I am referring to real-time collaboration among users and also comparing versions of documents.

Real-time collaboration has definitely saved us time. I haven't had to call people back and forth and make changes like that. Whereas we're both just editing in a single document. It saves around an hour or two a day.

The version comparison features are very important. I'll often analyze what the initial process is, and then how it's going to be in a new business situation. It's important to be able to see those changes because they need to be mapped in a different way for the original process. It's very useful.

Lucidchart has helped us to realize inefficiencies. You can see what seems like taking too long or what step in the process doesn't need to be there. It has definitely helped me to identify those and remove steps from a process, make recommendations to the client, and what doesn't need to be done or different areas that can be automated.

The most valuable features are the different templates that they have already created, as well as all the different shapes you can use in the process charts because each shape stands for a different element or thing that's being done. It's easy to distinguish between different steps using the already set-out shapes.

Their ability to document things like processes and systems is a ten out of ten. It's very easy to use and very user-friendly. You don't need a lot of training. I didn't get any training and I could use it from the get-go because everything's very clear. They have the tools you need to make all the changes you need, which are very clear, and a lot of the things just automatically fix up for you. If you drop an arrow, it will automatically connect it to another box, make sure it's straight, and adjust all those sorts of things. It's a massive time saver.

It's great for process flows and workflows because they use swimlane diagrams, which is really helpful. You can see who's responsible for different tasks, and at what different stages in the process they need to do different things. Visually, it's a really good tool to provide to clients and customers. I can clearly see what is happening and it has good use of the different shapes and colors. It's a really good graphic representation.

It's definitely important that Lucidchart accommodates both Mac and PC users. I am a PC user, but occasionally I'll be on a Mac and it's really important to be able to do it on both as well, just because people have their own preferences.

In terms of improvement, they should make it very clear, whether it's a single A4 page or two A4 pages, it should be mapped out. Either I don't know how to use it, or it's not there, but having to stick to margins so I can see what's going to be on different pages when I print it or move it to a PDF has been my only challenge so far.

In the next release, I would like to have good roles and responsibilities-type diagrams, like a table that's as a template. Because they have really good templates, but nothing for something like that.

I have been using Lucidchart for a few months.

I've never had a problem accessing it and it always updates quickly and works well.

It could definitely grow. It has been used in lots of different industries and areas. It's a really fantastic platform that, until this company, I didn't know about. I'd definitely use it for other areas of roles at different points in my life, I'm sure.

At this point, Lucidchart is being used all day, every day. I'm probably the main person using it, but there's someone who's a transformation specialist who uses it as well, who's above me. And anyone else who is a team specialist would use it as well.

Lucidchart is easy to use so I haven't needed to contact technical support yet. 

The initial setup was super easy, it took me two minutes. I had a username and login, it was all there. My company shared the folders they needed to with me and I had instant access. They just have to give me permission. It really was a very quick process.

My company definitely thinks it's worthwhile. It's reasonably priced and they use it very easily and quickly. They recognize how much of a time-saver it is. Whereas, if we would have had to do this manually, in PowerPoint, or something like that, it would take around five times the time, or even more.

If you consider what you pay someone an hour, you've pretty much paid for the annual subscription probably within a week. 

I would definitely advise purchasing it straight away. You will not regret it.

I would rate Lucidchart a ten out of ten.

I have two main use cases. I am an IT architect, so I'm drawing IT architecture with Lucidchart. The second use case is that I'm using it to build some business models to describe my customers in a single slide.

It's a SaaS solution.

It's good for teamwork. If you need to collaborate on a certain drawing, whether a business process, or architecture, or anything else, having the team on the same platform is good. 

Also, the ability for people to look at a diagram rather than reading through written documents absolutely saves time and, as a result, money. An image is worth more than a book of words. It's impossible for me to quantify the savings.

Lucidchart helps realize efficiencies in the projects I use it for. For example, I will use Lucidchart for each of my customers to describe their business processes. For efficiency, it's really good in that sense. I would estimate it increases my efficiency by 30 percent.

The templates are good. They eliminate creating something from scratch and allow me to create from a framework. That saves time.

For documenting processes and systems, I would rate the solution a nine out of 10. I'm not aware of any other software that is as usable as this, because of the templates. They make documenting these things really easy. And when it comes to visualizing and understanding process flows or workflows it makes things easy to understand.

It's also integrated with Google Drive. This is mandatory because all the content I produce is stored in Google Drive. If this was not directly linked to Google Drive it would be a pain.

The fact that Lucidchart accommodates both Mac and PC users is also important to me because I'm using a Mac. If it didn't work on Mac I could not use it at all.

Perhaps it already exists, but if there were software to install the solution on a Mac, that would be helpful. I see that it's not in the App Store, so that's something that could be improved.

I have been using Lucidchart for one month.

I have never experienced downtime, so it has made a very positive impression.

Because it is a SaaS version, it should be really scalable. But that's just a guess because I haven't had to scale it, given that I have just started using it. But I will use it more and more with my customers.

I have no idea how many people are using Lucidchart in our organization, but I can imagine that all the solution architects would be using it. That would amount to 10 percent of the company using Lucidchart.

I have not had to use their technical support.

I switched from PowerPoint because in PowerPoint you have to build everything, while in Lucidchart it's already there with templates. It's easy to use.

Because it's a SaaS, the setup was quite easy.

Leverage the existing templates. Doing so is like taking advantage of someone having already done your job.

I rate it a nine out of 10. I would love to have the software on my Mac. That would make it a 10.

I use Lucidchart for creating journey maps and educating customer success managers on best practices when it comes to managing customers, relationships, and difficult conversations. 

People are visual, so I typically try to visualize what I'm trying to say and Lucidchart makes it easy.

As a Mac user, and with most people in the area using a Mac, it is important to me that Lucidchart accommodates both platforms.

Lucidchart is really useful for mapping out processes, even if you're just trying to think about how to write them out or relay an idea to other people. Being able to draw it out is very helpful.

The organizational charts for visualizing and understanding hierarchies and relationships are very simple to draw out, then share and quickly make edits, according to feedback.

Lucid's capabilities for visualizing and understanding process flows are good, as you can use layering on top of your ideas. There are also so many templates that I can start with, I don't have to start from scratch when trying to visualize the concept. It's very easy and clean to use.

I collaborate with other team members for assessments of clients' customer success teams, playbooks, and education. The ability to do this absolutely makes our process faster, mainly because you can visualize what you're trying to say, so people understand it faster.

I'd say that it cuts the amount of time we spend in half because you don't have to write emails back and forth. You can see what they've changed, even in real-time.

Using this platform has helped me to realize efficiencies because I can visualize what I'm trying to tell the person. Instead of writing it out or taking a long time trying to figure out how to do it in PowerPoint, I can just drag and drop so many different images to convey what I want to say into one page, as opposed to taking multiple pages or wasting time trying to figure out which icon or how to draw something out when they already have templates in there.

The most valuable feature is the ease of use, and just being able to drag and drop. Although it is easy to use, it has so many capabilities that you can make it as complex as you want.

There are many templates that I can start from, which is another valuable feature.

It allows me to look at and compare different versions of my documents, which is something that I do to look at the high-level changes when I'm working with a colleague. When I'm collaborating on work for a client, it's really important to understand what it is that the customer wants to relay to their team. Even if we're on a task like writing a blog, it is important that we're working together to make sure that we're visualizing what we want to convey to the audience.

There is a lot of good training available.

The layering is something that can be improved because sometimes, it is confusing for me when I'm trying to get to the layer that I want to edit.

When using the interface to maneuver about the axis, I struggle sometimes because I want to move only one line, as opposed to the entire sheet that I've just created.

I have been working with Lucidchart for two years.

This is a very stable product and I've never had an issue with it.

It is very good in terms of scaling because you can save folders and content, and you can share it easily. I'm a small consulting firm and there are just three of us. One is an advisor and the other helps build the assessments and playbooks.

If my company grows and I get more clients, then I will expand my usage of Lucidchart.

I have been in contact with technical support and it was fine. I'm paying the lowest tier and I don't expect them to get back to me right away, which is fine.

I have used other similar products but I have given up. I feel this one is just very simple to use. For example, I have used Visio, PowerPoint, and I've dabbled with Bizagi but I really disliked it and it's super expensive. I quickly dropped that one. I've also played around with MURAL. 

Specifically, with Visio, I used it years ago but I hated it. I found it complicated to use and also, they may not have had an Apple version at the time for the Mac. I was very happy when the company that I was working for introduced this to me.

What I really liked about Lucidchart is the ease of use. I went to their conference and I thought that it was well put together. I really liked the content, and it's stuff like that that matters.

The company that I used to work for performed the initial setup for me. Then, once I started my own company, I just kept using it.

I have seen a return on investment with respect to time, although I don't have enough clients yet to be using it as much as I wish I could. My return comes from creating playbooks and assessments and visualizing.

The pricing is very reasonable, and they have a free trial available that you can play with. 

My advice for anybody who is considering this product is to take advantage of the free trial. Use the templates and they have a lot of good training available, so take advantage of it.

The biggest lesson that I have learned from using Lucidchart is that there are a lot of templates and ways to be efficient by using a platform.

I would rate this solution a nine out of ten.

Primarily, we have been using it for collaborating with other team members and documenting the work that we are doing as a team and organization. Its two main functions are to document and collaborate. 

We have a common place where we can collaborate and keep track of documentation. That has really been useful.

We are using Lucidchart a lot for documenting things, such as processes, systems, new teams, etc. Its ability to document processes is great. Some of the major pluses are the sheer number of templates and the flexibility in the types of things that you can document. This is a benefit because we are able to structure it in whatever format we want. So, we can take a template that maybe was designed for something different and not have to create it from scratch. We just modify it for our purposes.

The solution’s capabilities for visualizing and understanding process flows or workflows is pretty good. This is one of the primary functions that we use it for, and it has worked out really well. They have a lot of very intricate templates that fit different use cases, which definitely helps.

We don't necessarily do everything in real-time, but that clearly is important. The fact that we are all able to do it in real-time allows us to have a dynamic discussion around a topic, whatever we are discussing. That is the key. Otherwise, it would be, "Hey, review this document, and we'll hopefully talk about it later." The tool wouldn't be anywhere near as valuable if we didn't have this kind of core function, which has saved us a significant amount of time. Shuffling documents back and forth would have taken a lot longer.

The most valuable feature is the ability to share particular boards or charts that we are creating. That is really key for us. 

Lucidchart’s organizational charts for visualizing and understanding team hierarchies and relationships are very good. I am very happy with the templates and the way that they are designed. We can tweak the templates for our own purposes. There is a large enough variety of templates with different use cases that we can usually find something that will fit.

The collaboration tools are fine, but the ability to share sometimes becomes difficult, specifically around permissions. It says somebody can edit and view, but they can't necessarily make all the changes. That can be confusing for some of the other users.

The speed needs improvement. The reloading time sometimes is quite significant, especially if the computer that you are running it on is kind of bogged down with a lot of windows, running other tools. It can be a bit challenging.

The interface could use improvement. When you try to select or unselect items, sometimes it gets very glitchy. It is not clear what you are trying to do.

There is a lot more functionality that I am finding that we haven't even scratched the surface of yet. Part of the challenge is it has more power than we know about, and there is not really great support in terms of learning the tool at that level, other than maybe watching YouTube videos, etc. That is how we're learning it right now.

I would like to see a grid that outlines functionality. Sometimes, you don't know what you don't know. So, if there is a grid that identifies all the features and functions, then you can drill down into video explanations of each one of those. That would be the optimal thing for us. We could then go in and explore, and say, "Okay, this is a function that we definitely could use. Here is a video that explains how to do it."

I have been using it for about nine months.

Performance-wise, in terms of stability and reliability, I would rate this solution as a seven (out of 10).

It is pretty scalable. I don't have any issues around the solution's capability.

While most of us are PC users, having the flexibility to accommodate both Mac and PC users is important because you never know who will be coming onto the team.

Everybody in our company uses Lucidchart, as there is a senior-level person involved. Right now, there is one primary user (me), as well as six to eight people who are collaborating using the tool.

The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been our problem with it. We were in contact with one of their representatives, but he just kind of disappeared one day and we couldn't find him anymore. He has not been responsive to email.

We still use Visio in some capacity. I am not sure that it is because we couldn't have switched. We just don't know all the functions which exist within Lucidchart.

Lucidchart is pretty straightforward to set up. It is not a very difficult tool to use. 

The setup was pretty fast. There was not much to do.

It has been a valuable tool. It provides time savings. It also adds values with the ability to ideate around ideas and things as a group, collectively being online and live. 

The whole discussion around collaboration is key to realizing efficiencies. That is why we are using it. When we are collaborating live, we are able to discuss the chart and what is happening in our work process. We can identify other people's perspectives and get ideas during the meeting, then make those live changes to the process on the screen. So, it helps us in identifying potential solutions.

We did look at MURAL and a couple others on the surface, but we felt that there were more options available with Lucidchart. The main thing was the amount of templates and features that we could see with Lucidchart. It just seemed like a more robust solution. That is why we went down that road.

We tried Lucidspark because of the announcement that they made when it came out, but we haven't really used it to a large degree. In many ways, Lucidspark had a lot of similar functionality to Lucidchart. At least in the way that we are using it, we get the same experience through Lucidchart.

We are a consulting company that works with CEOs. In many cases, we are recommending products. In a lot of situations, Lucidchart could be a useful tool for organizations that we work with, and we would definitely recommend it to them. However, for it to become a really useful tool organizationally, you must have somebody walk you through a process of how you would embed it. I don't think that they have that.

Most people are visual first and prefer that as a way to communicate.

In the future, if there is an opportunity to do so, we would potentially increase usage. We have to learn more about how we would utilize the tool, but we are not opposed to increasing usage. 

I would rate this product as a seven (out of 10). 

We use it for making flowcharts. We are using the iOS and PC views to make mock-ups and wireframes.

I'm able to create a mock-up and then share that with a person on the other side of the world for his or her review and commentary. We're then able to easily understand how the mock-up or flow should work, based on sharing and using Lucidchart and the commenting back and forth between people.

The real-time collaboration among users, so that everyone is accessing and working on the same version of a document, has made it more efficient for multiple users within our organization to review the same mock-up or wireframes simultaneously, and comment on them to enhance or improve them. The real-time collaboration has saved us hours of time per week.

We also use the solution’s ability to compare versions of documents. It's important to understand who, on the team, is responsible or has version control. In sharing wireframes or mock-ups, referring back to previous versions or iterations has been helpful to understand how things have progressed to the current state. This feature is important to understand how a document or flowchart has continued to improve.

The ability for people to look at a diagram, rather than reading through written documents, has saved time and money, but at this point it's hard to put a dollar figure on it. 

An example of the kind of efficiencies it provides in projects is that it has saved us time in reviewing a mock-up for a mobile app. Being able to share those mock-ups back and forth between our product and development teams ensured that the mock-up was meeting the desired end-state. It probably saved us a day, eight hour's worth of time, over the course of the last two or three months.

The wireframe and mock-up features have been the most useful so far. It's easy to create the mock-ups and then communicate to our development team what they need to look like.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is very good as well. I'm able to easily use any style of box that I need on a flowchart, to effectively communicate to our development team.

It is also important to us that Lucidchart accommodates both Mac and PC users because we have both within our organization. To efficiently and effectively share charts, wireframes, and mock-ups between users, it's important that Lucid supports both platforms.

I've been using Lucid for the last six months.

The performance has been great. There have been no issues with performance or stability at all.

In our limited use case, we have about 10 to 12 different flowcharts or wireframes or mock-ups that we've done, so the scalability has been fine. I don't think we're a true judge of scalability, given we've only had a few months of Lucid experience.

We have four users using Lucid in our company, from platform development and product management. At this time we don't have plans to increase usage. Maybe as we add additional staff, that is something we will take a look at.

We have not used their technical support.

We have used draw.io as well. We switched to Lucidchart because of a preference for it on the part of the VP of our product team.

Our primary driver was price. We chose Lucid based on the price comparison between it and draw.io. I don't know that feature functionality was strongly considered. Lucidchart was about 15 percent cheaper per user.

I watched a couple of help videos, but I didn't find the setup very complex. It's fairly intuitive and easy to use. The setup took a couple of days. I did it by myself, using online help and whatever I found in the help portion of the application.

It doesn't require any maintenance on our side.

It has saved us time. Although it's hard to quantify how much, it has saved us time being able to share wireframes, the mock-ups, and the flowcharts that we need to effectively communicate to our larger development team.

I would like to learn more about Lucidspark. When that was released, I was surprised to learn that it came with a separate subscription model and was not included in my existing Lucidchart subscription. I do think the mind mapping or brainstorming features within Lucidspark are something that we can take advantage of but we just haven't found the money yet to buy a subscription.

I have used Visio in the past, but we do not have Visio as part of our Microsoft license currently. We never had the intent of using Visio.

Lucidchart is far easier to pick up and use than Visio is. Visio is better suited, if you've had some background or a training course on how to use Visio, whereas Lucid's much easier to just start "playing with" and continuing to understand how it works with continued use.

Compare Lucid to the other providers in the space, whether it be Gliffy, drawio, or Visio and understand how they export and share work with other team members, and which is easiest to use.