Lucidchart Reviews

I've been using Lucidchart to create process flow charts. I've been using the shapes, swimlanes, and arrows. I haven't really been doing anything too formal, but it definitely has a lot of value for our team.

I only use the diagrams. I don't really use all of the features.

I recently created a technology roadmap for our department, which is the finance department. We really needed a tool to be able to show what our current finance ecosystem looked like and what the future state would be. Lucidchart really allowed me to easily and independently create the before and after state so that our 10 person organization was able to visualize what our technology state is and actively collaborate on that. I was able to share the document as a PDF or as a web link. Being able to collaborate on that live was crucial for our 10 person organization.

The tool was able to let me do this particular project in half the time as Visio or half the time if I decided to do something old school in Excel. The tool is definitely empowering me to do my job more quickly and better.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. 

It speeds up the product development process because everyone is able to access the document in real-time and there's no issue for version control because everyone is working on the latest and greatest version at all times.

It's saved about three hours in the past month because I don't have to flip back and forth on versions. I don't have to send versions. It really just allows everything to happen in real-time.

I don't use the integration with Slack but it's a great idea. I definitely could see myself integrating it with Slack. I think that's a great feature to take advantage of.

The ability for people to look at a diagram rather than reading through written documents saves time. To put a number on it, it has probably saved around two hours because someone doesn't have to pour through a written narrative or other loose documents. This definitely has saved a lot of time for us collaborating as a team.

It has definitely helped to realize efficiencies in the project that we use it for. It visually gives us an idea of how our technology should work. It gives us a great starting place from which to then project manage our development.

The shapes are the most valuable feature. Being able to copy my own images and pasting them from outside has also been a good feature. Some of the collaboration features like exporting to PDF and then also presenting have all been pretty cool. For the price, I definitely have gotten a lot of value out of it so far.

Documenting things such as processes, systems, and new teams has been my primary use case. Lucidchart is really, really valuable for its ability to create a process chart from start to end. The web app makes it easy because everything is similar to other tools like Visio but Lucidchart feels a little bit more intuitive. It has been easy to use the web app. I definitely have learned a lot about how to bring in my own graphics or images in place of some of the shapes and I'm able to create and use the arrows within the processes, so it definitely has been useful for me.

Lucidchart's organizational charts for visualizing and understanding hierarchies and relationships are definitely something I would love to take advantage of. I understand that there are a lot of other templates ready for me to use. When I have other kinds of processes or relationships to map out, like hierarchies, I think using some of the templates would be a good use case, but I haven't had a need for that so far. I know it's there to take advantage of.

I have a good understanding and impression of the processes and workflows. It feels more intuitive than, for example, Microsoft Visio. I've used both, but I would say that Lucidchart is more intuitive, has less of a learning curve, and it especially helps me collaborate with my team because I can quickly share this as a web link. That's another feature I haven't mentioned, but that's pretty cool because even if someone doesn't have a Visio license, a Lucidchart account can also collaborate with me by looking at what they need to on the web link. That's been pretty cool so far.

I haven't yet used Lucidchart to create database schemas or modify existing data structures but as part of my role, I definitely would love to take advantage of that some time. There are a lot of cool templates that are available. I would love to take advantage of that.

I don't yet use the integrations with Atlassian, Salesforce, Microsoft, or G Suite but that's something I would also love to take advantage of. I know that a lot of those features are available.

Truly the only improvement I can think of is having the ability to export it to a PowerPoint file or slide. That would be nice to have. There are other workarounds for that, but just to be able to have that feature would be good for us. I think you can do it with the integration but I haven't taken advantage of it yet.

They should continue to bring in more shapes. For example, I saw something cool the other day that was a timeline and in between each step, there was a circle. I thought that that was very clean and that's something that I could see myself using. Lucidchart could come up with more visualizations. I'm not a designer so I would like to have more visuals. That would make my job easier because it would make my job much more professional looking but without having to be a designer myself.

I have been using Lucidchart for two and a half years. 

The stability seems good. There's been one time so far where I didn't have my file, or I had to recover my file, so I had to refresh the browser, but overall, it's definitely very stable. Definitely much more stable than Microsoft.

It's very scalable because it's called a browser-based product. It is browser-based and it is a collaboration-centered tool. So it definitely is very scalable.

It is just myself and my boss who's a director of finance that uses Lucidchart. We got the product on our own. We own it. We don't get any support from IT. It's pretty much just me and her that use it to be able to collaborate and provide feedback on what I need to do.

It does not require any maintenance that I can think of. 

I switched from being a Visio user. I had used Visio a few years ago and when I started to have a need to do more diagrams, I learned about Lucidchart. I found it on my own and then I started using the free version and am now paying for it. I do find it a better experience than Visio.

It was an easy migration. I didn't really have any files to migrate, but as far as adopting it, it was easy as a user.

Lucidchart is definitely more favorable than Visio. Visio is a solid product, but from what I remember, when you're doing connectors on a diagram, you have to choose the connector in Visio, whereas, in Lucidchart, you just pick the start and the endpoint. That to me is a whole lot more useful.

I don't have too formal a setup. As far as setting up, it's pretty much plug-and-play. Lucidchart makes it easy to adopt the product. You're not really twisting and turning and setting things up. It's plug-and-play. 

It took me around five minutes to set up. 

I'm a beginner. I'm using around 15% of the product but there's a lot more for me to use. That's definitely exciting.

I feel like I've gotten a lot of value. It's saved around five hours of work. Given what I make, it's probably delivered five hours of savings for not having to do other work or for not having to do other work on other tools. I would quantify it as a total savings of about five hours of work.

In the last two months, it's saved me about five hours of work.

I pay $95 a year for it. It seems like a reasonable price. 

There are no additional costs to standard licensing. 

My advice would be to be open to another product that, in the end, is just a whole lot more intuitive and easy to adopt and so much more valuable for collaboration. It's good to be open to new products, especially outside of Microsoft or Google Suite. Have an open mind to other products outside of my main technology stack.

I don't yet use the other products in the Lucid suite but I definitely would. It's just going to be one at a time for me, but I definitely will be taking advantage of other features and products.

I would rate Lucidchart a nine out of ten.

There are a few different things. The main one, obviously, is creating business workflows. 

I've been using its web-based version.

It is excellent for documenting things such as processes, systems, etc. We have a guy who is a salaried commission salesperson who was doing very dry due diligence work on real estate deals. I took what he was doing and mapped it out so that a $12 an hour temp person can do it. It is very good for that. It is also good for mapping out things like marketing campaigns to explain to clients. I also run an agency on the side, so having here's what we're going to do and let me visualize it for you has been extremely useful as well.

It is important for us that Lucidchart accommodates both MAC and PC users. We have a mix at our current company, and I have guys who work from an iPad. We're currently in the process of transitioning everyone to MAC. It has been a headache because some of the software products that we can get on a Windows computer are not available for MAC. We're a construction company first and foremost, and a lot of construction software is designed around Windows. Lucid is a huge part of my day-to-day work. I use it almost every day. It is very helpful that it is web-based, and it accommodates both MAC and PC users. 

The ability for people to look at the diagram rather than reading through written documents has absolutely saved so much time, and as a result, money. For our due diligence process, I can't give a written manual to the kind of employee I have for this work and expect that employee to follow it. There's no way. Without Lucidchart, the whole project of having that employee do due diligence kind of dies because I don't have a way to show them that this is how to follow this workflow. If I'm paying somebody $12 an hour, I'm not going to expect them to be proficient at reading a technical manual. That would be a huge learning curve, but almost anyone can read a flow chart. I worked at fast food when I was 16, and I had flow charts on how to do stuff. You can give that to somebody who's very low-skilled and have them working above their skill level. It is a tool for employee growth in a way because you're able to give somebody a task that might be out of their pay grade and grow them into that role because you're able to explain it more simply.

It has definitely helped us in realizing efficiencies in our projects. Just yesterday, I was working on this due diligence project. We buy land, and when we get any land under contract, we have a period of time where we have to go and assess the land and decide if we want to buy it. It seems like you have to be an expert to do it, but it's really following a mental checklist. I got with my guy who does that, and I said, "I need you to tell me every question that you need to be answered in order to tell me if we can buy this land." He was like, "Well, this one, no." I was like, "No, you need to tell me every single question, and we'll get it on the chart." Doing that, I realized that sometimes, he's sending people out to look at stuff that he knows we can't build on. I was like, "They shouldn't be going out to look at that if you know that we can't build on it." That's an employee who is more highly paid than the person is who is going out to look at the land. That person is wasting two to three hours of their time to drive out and look at a lot that may not be buildable. That was just yesterday, and that's going to save us thousands of dollars. That's a huge time saving, which is time and money.

The ease of creating some of the maps and diagrams is most valuable. Lucidchart is just simpler and works more intuitively than other solutions that I have used in the past, such as Microsoft Visio. I am not in a creative role, but I know how to use Adobe Illustrator and other solutions like that. If I need to map out something that I've never mapped out before, and it is going to need a totally custom graphic, eight times out of 10, I'm going to go to Lucidchart rather than trying to build it in Illustrator. Its intuition and flexibility are really big features for me. 

It is very flexible. I use it for creating flow charts, processes, checklists, and if this/that or decision trees kind of things. I also use it for creating social media posts such as how to have a sales conversation with a prospective client. I like tools where you start from scratch. I know there are some great templates, but I don't really use those. I'm mostly using the start from the scratch feature, but I have used templates for things like customer journeys or to get inspiration for how complicated my campaigns should be. They have been useful situationally.

In terms of user-friendliness for someone who is more of a viewer, such as a client whom I just met or who isn't technical, I'm pretty confident about sending a Lucid link or even a PDF of the document to them. They're going to understand it. It is very well designed, which makes the UI elements of Lucidchart easy for people to understand.

I would really like to be able to set default appearance settings for new documents because I have a set of appearance settings that I always use. I end up setting that manually every time. There may be a way to do that, and maybe I am not able to find it. This is my only major point of feedback for improvement. There are other little nitpicky things, such as being able to lock layers without them looking like a big red line around them would be nice, but every graphic design software does that, so I understand why they have that. All my concerns are nitpicks. They're not big.

Overall, I have been using this solution for two or three years. My user account is only three or four months old because I started with a new company.

I've never had an issue with it being down or unavailable. I've never had an issue where somebody was on a device and couldn't access it.

Performance-wise, I've never really had a problem. I can't even think of a time that it had slowed down, or I've had to refresh.

Extendability-wise, I don't know how many third-party plugins or additional integrations are there, so I can't speak about that too much. 

Scalability-wise, I could easily see a future where every one of our employees has a license and is using it. It would actually make our lives easier as opposed to more complicated. In that sense, I would say that it is super scalable.

Currently, I'm the only one using it as a creator or editor. Our land acquisition guy is also using it. He is just looking at it; he is not editing. Our two co-founders, our VP of operations, and our VP of construction are using it as viewers. All four people at the executive or VP level are using it. I'm a director, so I'm not quite at the VP level, and everyone else above me is using it, which is cool. We'll very soon be at a place where there are people under me who are using it. That's definitely going to happen soon, so I would say across all levels of our company, it will be used. We have maybe six people right now, but in the next couple of months, we'll be at a point where we have 10 to 15 more people using it. As we get up to that point, we would probably have more editors too.

I don't think I've ever used their tech support. I haven't had a problem where I've needed it.

I have used Visio very recently. I basically told my boss, "We either have to buy a Visio subscription or a Lucid subscription. I'm buying a Lucid subscription because I don't want to work in Visio." We're on the 365 stack, and they like us to use as much of that as possible, but I was like, "No, I'm using Lucid." I didn't have to migrate anything over.

The ease of use is the main reason for using Lucidchart. I know that Visio and Lucidchart can do similar things. For my purposes, I wouldn't even touch some of the more advanced stuff that can be done in Visio, so it doesn't make sense to me to use something that's clunkier.

One of my complaints with Visio is that it gives you a thousand different tools, but most people need just five tools. Lucidchart is designed in a way that it gives you what need for a task, and if you need more, it tells you where to find it. It's very well organized and user-friendly, so that's great. With Visio, you have a box with no organizers, shelves, or anything in it, and everything is just thrown in there. You have to know where your stuff is to know how to use it. Lucidchart provides you a little shelf for workflows if you're doing a workflow. 

Another thing that I do for people is CRM object mapping, where I define the custom objects that we're going to have in a CRM and all the attributes of those objects, including other objects that an object can have in it. This would even be useful for object-oriented programmers, such as Java or C# programmers. They can also use it for such things. That's how flexible it is. I use the same tool that I use to do my workflows and process maps. It is intuitive to map out what an object has in it because it can have other objects. With Visio, I'd be spinning my wheels a lot more and looking for the right tools for that end product. Capability-wise, they are the same or very similar, but in terms of getting to that end product, it is going to be faster if I use Lucidchart.

Its initial setup is very straightforward. It is just a matter of you basically going to the website, and it is right there. You don't even need to have used any graphic design software such as Visio. If you've used any document management tool, such as Microsoft Word, you can go into Lucid and set it up and use it very easily. It is so simple.

Pricing-wise, it is pretty fair. I don't really know what group pricing looks like, but right now, I pay $10 a month for my Lucid subscription. One thing I would say is that I do worry about my bosses being okay with paying $10 a month for every single employee because we would have around 20 people. It makes me a little nervous about whether they are going to pay $200 a month for people to be able to use this software. At the same time, from where I'm sitting, it's totally worth it. We save a thousand dollars from using this software. It's still a no-brainer.

It is definitely for most businesses. I've worked in a couple of different industries in my professional career. I've been a teacher. I've been in construction. This is my second time in construction. I've also been in marketing for a marketing company. I've been a business owner, and it has always been useful, so I can't really think of an industry where you wouldn't benefit from using it.

I used to use it with Slack. We have Teams now, which I hate. I like Slack much better than Teams, and when I use Slack, I integrate it. I don't know if I ever used the direct integration, but we definitely used to bounce stuff back and forth in Lucid when we were using Slack as our communication platform. These two tools are pretty complementary. They're both SaaS products. I tend to prefer the SaaS experience to having to download something.

I am currently not using Lucidchart for real-time collaboration among users because generally, I'm the document owner. I have done that in the past with my business partner for agency work, but never with a team or with more than one other person. This is something that I would like to do in the future. I see that as a huge plus. I just haven't used it yet. When I used it with my business partner, the development process was much faster because he didn't have to tell me first what needs to be changed and then I would change. It was so much easier. That's what I'm dealing with now. I'm going to slowly roll it out and start giving some of my co-workers access to Lucidchart because if they have feedback on a document, they have to be over my shoulder telling me what to change, whereas I could be sending them the link, and they could be changing it themselves if they have the feedback. That's obviously more preferable to what we're doing now.

I have very briefly touched Lucidspark. I don't think I've created a complete document in Lucidspark. It's something that I would like to use more, especially as we get into using more of these tools for strategic planning as opposed to mapping existing processes or improving processes. Right now, Lucidchart does pretty much everything we need, and I'm even using Lucidchart for things where I might use Lucidspark. For example, for the object mapping solution, I should be using Lucidspark, but Lucidchart does what I need, and so I don't have to use Lucidspark. That's why I haven't felt the need to move over to Lucidspark.

I would rate Lucidchart a 10 out of 10.

We use the data models. We create technical architecture and system architecture, usually for technical diagrams that we need processed.

On my team, there are business and technical people who all are using Lucidchart. It gives us really clean, professional-looking diagrams that we have tried to make in PowerPoint. Also, if you can leverage their templates, then you aren't starting from a blank canvas.

The templates are very useful. We get the templates for technical systems, which are helpful.

There is a connection to the system where you can directly pull the data model. There is a Salesforce Connector that you can use, which pulls out your diagram from the system. That is really cool. When we click on the data model, you can connect to your technical system, like Salesforce or AWS. This helps create a data model that you would otherwise have to do manually in a better looking format, like PowerPoint. It pulls the data model into a kind of presentation mode. You don't have to drag and drop lines and relationships between objects.

It is good for documenting processes. I see the salespeople organize ideas and brainstorm with it.

I use Lucidchart to create database schemas and modify existing data structures. Lucidchart is pretty good in its ability to support these processes. I would rate it as a four out of five.

We use Lucidchart's integration with Salesforce for getting the ER diagram and enterprise relationship architecture. We need it to connect to the database, which is very important.

It is important to me that the solution accommodates both Mac and PC users because the developers in our company use Mac, then the business people use Windows. The technical people create the technical architecture using Lucidchart. So, it is important that it is compatible with both the systems.

Lucidchart has helped us realize efficiencies in the projects that we use it for. The leveraging of templates has been a great help. Previously, I was creating an ER diagram in PowerPoint, which was very tedious to do. Now, I just connect to the Salesforce database and have to pull the data model. The Salesforce Connector pulls the relationship automatically, which is a very big help. It is a great feature.

I would like to have more text boxes to write more comments so I can write a small note below a picture. I would like some flexibility.

I started using it this month.

My team consists of five people. In my company, there are a lot of people who use it. We get our licenses on an as-needed basis, e.g., if we need to run a project, then we use it. Not everybody in the company uses Lucidchart. If we need it for a project, then your credentials are created and you are enabled access. 

Only people who are a little bit in the middle management level of leadership use it. Not even our leadership uses it because they have people working for them.

I have not contacted Lucidchart's tech support.

We previously used PowerPoint.

I need to tell my company's IT that I need access to Lucidchart. There is a single sign-on that gets enabled, then I just need to set my password. It is pretty self-explanatory. It doesn't take much time. I just had to explore and browse a little bit to see what templates were available. It is pretty easy to navigate and use.

The ability for people to look at a diagram, rather than reading through written documents, has saved us a lot of time, and as a result money. In our clients' requirements, they need to see what our deliverables are and we have to produce these pictures, which is also better now.

Go for it. Try it. The solution is good.

I do have plans to increase my usage. I just use it for deliverables and to generate a few diagrams and documents. I have not explored the full features of Lucidchart so much.

I would rate Lucidchart as an eight out of 10.

Primarily, since I'm a solution engineer, I use it to create mock-ups of ideas for building out demo instances; what they should look like based on what we currently have in inventory. I take screenshots, throw them in there, and do all the diagramming. That is not my core responsibility, but it's one of things I am responsible for. I use Lucidchart to build out those mock-ups and to collaborate with the team so that they can have input on the layout, how things should look, and on behind-the-scenes processes.

The real-time collaboration within Lucidchart saves time. It keeps things centralized to the subject matter so I'm not having to go dig something out of email or to look for things in some other tool we utilize.

The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos. It's not just "my show" all the time. I work with a team and they all have valuable insights and input. While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team.

In addition, it gives me the flexibility to diagram process flows so that I can articulate to someone else, "This is our idea of how things should flow." Then we'll pull in developers if needed so that our product will match something I have built using Lucidchart.

Because it integrates with Slack, it's super helpful with the way we work. We have Lucidchart set up to integrate with the tools that we use for communication all day long. Most of us are in Slack as our primary chat tool. Slack is a lot more powerful than just a chat. Instead of copying a link to everybody directly from Lucidchart, I'm able to push everything to a group Slack, rather than having to remember individuals. They can access the document and I can give them read/write privileges. And if I send it to somebody in the group that doesn't have Lucidchart, I love the fact that they can easily request access and I get that pinged over Slack, so I don't have to seek it out through Lucidchart. They work nicely together. It's pretty seamless. Our company has guided us to really lean away from emails as a form of communication. They're really trying to get us more focused on utilizing Slack as our primary communication tool.

It is also important to me that Lucidchart accommodates both Mac and PC users because my company issues equipment agnostically. We get to choose. If you are more of a Samsung/PC person, or if you want a Mac, you can choose your device. My team and I are on different devices. It's hugely important that Lucid is operating in a system-agnostic way as well.

If you're trying to expand a comments box that is sitting on top of the chart, it automatically defaults to assuming you're trying to connect it to the next step in the process, when all you're trying to do is make the box bigger. It automatically goes to the arrow, but I just want to resize the box. That gets a little cumbersome because it does it every single time. It's not just a bug.

I have only been using Lucidchart for about three to four weeks.

I have not experienced any downtime. My impression, so far, is that it's up the typical 99.9 percent of the time, as it's cloud-based. I've had zero issues regarding it being down or being latent in performance. It's been great.

For my team, it's scalable for the things that we need it to do. We have a little bit more of a narrow focus on what we utilize it for, but I could see using it for other things besides what I actually have to use it for regularly. My core focus is delivering demos, so using Lucidchart is not a core function of mine; it's a tool for me. But it's my go-forward tool for anything that's related to process flows: needing to capture a process flow or diagram or mock-up of how we want to design an instance, for a demo in the future. I won't use anything else. And if they make me, I'll probably pitch a fit.

From what I have seen, it seems like it's pretty scalable. It must be because our company is so huge. It has to be scalable for a company of our size.

Obviously, anything that is that big can always go down too, as far as the number of users that are hitting it goes. 

In terms of extensibility, they should continue to keep integrating it with other cloud apps, the way that it's been integrated with Google Suite and Slack, as those are helpful to us.

I've had no need to use their technical support. We have an internal layer of support within our company, so I've only had to deal with them. And the only instance in which I did was requesting a license.

Everything was straightforward, but in part that is because of the way our organization does everything. Lucidchart lives in a tile on a landing page where we access tools. I hit that and then it said, "You'll have free access for seven days, but to get a license click here." When I clicked for a license it went through our company's process and then they added me to the enterprise license and I got an email. It was just seamless. I didn't have to talk to anybody and didn't have to download anything. It was just done.

When it comes to visualizing and understanding process workflows, I like it better than Visio so far. My impression of it is very high, and that's despite the fact that Visio is a pretty standard and dominating tool. I had never heard of Lucidchart until I came to my current company, and right off the bat, I said, "All right, I love it." It was very easy to use. I didn't have to go through training. It was self-explanatory. Very user-friendly.

Visio is the only comparable tool that I've used. To me, it was a lot of steps and it was cumbersome. I can't say anything bad about Lucidchart right now. I am definitely all in favor of giving feedback for improvement but the only one I've given is about changing the way that you work with the tools to create what you need to create. I would like that to be a little bit less binding than it is. But it's still not bad compared to what I've experienced with Visio or when having to hand-create something using Microsoft Word.

In other companies I worked for, I would make stuff with Microsoft tools, dragging shapes, when they didn't provide me with tools. That was really painful, but it makes using Lucid like getting a dessert and eating ice cream. You're happy, it's easy. You get done what you need to get done.

Get a trial and try to recreate exactly what you want to create. See if it's going to work. Obviously, you need to get feedback from whoever is making the purchase, so get a trial to make sure it meets your needs before you dive on in. It's pretty powerful and it's definitely worth the purchase, but it's a competitive landscape. I knew I needed the license right away, so I didn't wait seven days to request a license. But for most people, the evaluation during a seven-day free trial is critical. Also, talk to comparably sized companies as a reference to see how they implemented it and to gauge their success with it.

In terms of documenting things such as processes, systems, and new teams, on a scale of one to 10, I would put the solution at an eight, only because I just haven't gotten into the depth of all the features yet, as I've only been using it for about four weeks. I definitely see potential for it pushing toward a 10.

We've got G Suite (Google Workspace) in place and I know Lucid works with it, but I try to stay out of G Suite. It has nothing to do with Lucid, it's that I'm not a big fan of G Suite.

I haven't had a need for Lucidcharts' ability to compare versions of documents yet, but it will actually be useful. Versioning is huge. It's one of the things we tout into our own products' capabilities as well.

In my role as an engineer, I use it pretty heavily and like it. It gives me the option to save something as a PDF if somebody doesn't have access to Lucidchart or doesn't have a license, if they just need a picture instead of actual collaboration access. We're a large company with 55,000 employees. There are so many levels of users who might use it differently. But obviously, if it wasn't useful, our company would be getting rid of it. It's a preferred tool whenever we bring up org charts.

It does everything I need it to do. I'm on the excited end of things as far as being a user goes. I really love it.

I use Lucidchart for creating journey maps and educating customer success managers on best practices when it comes to managing customers, relationships, and difficult conversations. 

People are visual, so I typically try to visualize what I'm trying to say and Lucidchart makes it easy.

As a Mac user, and with most people in the area using a Mac, it is important to me that Lucidchart accommodates both platforms.

Lucidchart is really useful for mapping out processes, even if you're just trying to think about how to write them out or relay an idea to other people. Being able to draw it out is very helpful.

The organizational charts for visualizing and understanding hierarchies and relationships are very simple to draw out, then share and quickly make edits, according to feedback.

Lucid's capabilities for visualizing and understanding process flows are good, as you can use layering on top of your ideas. There are also so many templates that I can start with, I don't have to start from scratch when trying to visualize the concept. It's very easy and clean to use.

I collaborate with other team members for assessments of clients' customer success teams, playbooks, and education. The ability to do this absolutely makes our process faster, mainly because you can visualize what you're trying to say, so people understand it faster.

I'd say that it cuts the amount of time we spend in half because you don't have to write emails back and forth. You can see what they've changed, even in real-time.

Using this platform has helped me to realize efficiencies because I can visualize what I'm trying to tell the person. Instead of writing it out or taking a long time trying to figure out how to do it in PowerPoint, I can just drag and drop so many different images to convey what I want to say into one page, as opposed to taking multiple pages or wasting time trying to figure out which icon or how to draw something out when they already have templates in there.

The most valuable feature is the ease of use, and just being able to drag and drop. Although it is easy to use, it has so many capabilities that you can make it as complex as you want.

There are many templates that I can start from, which is another valuable feature.

It allows me to look at and compare different versions of my documents, which is something that I do to look at the high-level changes when I'm working with a colleague. When I'm collaborating on work for a client, it's really important to understand what it is that the customer wants to relay to their team. Even if we're on a task like writing a blog, it is important that we're working together to make sure that we're visualizing what we want to convey to the audience.

There is a lot of good training available.

The layering is something that can be improved because sometimes, it is confusing for me when I'm trying to get to the layer that I want to edit.

When using the interface to maneuver about the axis, I struggle sometimes because I want to move only one line, as opposed to the entire sheet that I've just created.

I have been working with Lucidchart for two years.

This is a very stable product and I've never had an issue with it.

It is very good in terms of scaling because you can save folders and content, and you can share it easily. I'm a small consulting firm and there are just three of us. One is an advisor and the other helps build the assessments and playbooks.

If my company grows and I get more clients, then I will expand my usage of Lucidchart.

I have been in contact with technical support and it was fine. I'm paying the lowest tier and I don't expect them to get back to me right away, which is fine.

I have used other similar products but I have given up. I feel this one is just very simple to use. For example, I have used Visio, PowerPoint, and I've dabbled with Bizagi but I really disliked it and it's super expensive. I quickly dropped that one. I've also played around with MURAL. 

Specifically, with Visio, I used it years ago but I hated it. I found it complicated to use and also, they may not have had an Apple version at the time for the Mac. I was very happy when the company that I was working for introduced this to me.

What I really liked about Lucidchart is the ease of use. I went to their conference and I thought that it was well put together. I really liked the content, and it's stuff like that that matters.

The company that I used to work for performed the initial setup for me. Then, once I started my own company, I just kept using it.

I have seen a return on investment with respect to time, although I don't have enough clients yet to be using it as much as I wish I could. My return comes from creating playbooks and assessments and visualizing.

The pricing is very reasonable, and they have a free trial available that you can play with. 

My advice for anybody who is considering this product is to take advantage of the free trial. Use the templates and they have a lot of good training available, so take advantage of it.

The biggest lesson that I have learned from using Lucidchart is that there are a lot of templates and ways to be efficient by using a platform.

I would rate this solution a nine out of ten.

Primarily, we have been using it for collaborating with other team members and documenting the work that we are doing as a team and organization. Its two main functions are to document and collaborate. 

We have a common place where we can collaborate and keep track of documentation. That has really been useful.

We are using Lucidchart a lot for documenting things, such as processes, systems, new teams, etc. Its ability to document processes is great. Some of the major pluses are the sheer number of templates and the flexibility in the types of things that you can document. This is a benefit because we are able to structure it in whatever format we want. So, we can take a template that maybe was designed for something different and not have to create it from scratch. We just modify it for our purposes.

The solution’s capabilities for visualizing and understanding process flows or workflows is pretty good. This is one of the primary functions that we use it for, and it has worked out really well. They have a lot of very intricate templates that fit different use cases, which definitely helps.

We don't necessarily do everything in real-time, but that clearly is important. The fact that we are all able to do it in real-time allows us to have a dynamic discussion around a topic, whatever we are discussing. That is the key. Otherwise, it would be, "Hey, review this document, and we'll hopefully talk about it later." The tool wouldn't be anywhere near as valuable if we didn't have this kind of core function, which has saved us a significant amount of time. Shuffling documents back and forth would have taken a lot longer.

The most valuable feature is the ability to share particular boards or charts that we are creating. That is really key for us. 

Lucidchart’s organizational charts for visualizing and understanding team hierarchies and relationships are very good. I am very happy with the templates and the way that they are designed. We can tweak the templates for our own purposes. There is a large enough variety of templates with different use cases that we can usually find something that will fit.

The collaboration tools are fine, but the ability to share sometimes becomes difficult, specifically around permissions. It says somebody can edit and view, but they can't necessarily make all the changes. That can be confusing for some of the other users.

The speed needs improvement. The reloading time sometimes is quite significant, especially if the computer that you are running it on is kind of bogged down with a lot of windows, running other tools. It can be a bit challenging.

The interface could use improvement. When you try to select or unselect items, sometimes it gets very glitchy. It is not clear what you are trying to do.

There is a lot more functionality that I am finding that we haven't even scratched the surface of yet. Part of the challenge is it has more power than we know about, and there is not really great support in terms of learning the tool at that level, other than maybe watching YouTube videos, etc. That is how we're learning it right now.

I would like to see a grid that outlines functionality. Sometimes, you don't know what you don't know. So, if there is a grid that identifies all the features and functions, then you can drill down into video explanations of each one of those. That would be the optimal thing for us. We could then go in and explore, and say, "Okay, this is a function that we definitely could use. Here is a video that explains how to do it."

I have been using it for about nine months.

Performance-wise, in terms of stability and reliability, I would rate this solution as a seven (out of 10).

It is pretty scalable. I don't have any issues around the solution's capability.

While most of us are PC users, having the flexibility to accommodate both Mac and PC users is important because you never know who will be coming onto the team.

Everybody in our company uses Lucidchart, as there is a senior-level person involved. Right now, there is one primary user (me), as well as six to eight people who are collaborating using the tool.

The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been our problem with it. We were in contact with one of their representatives, but he just kind of disappeared one day and we couldn't find him anymore. He has not been responsive to email.

We still use Visio in some capacity. I am not sure that it is because we couldn't have switched. We just don't know all the functions which exist within Lucidchart.

Lucidchart is pretty straightforward to set up. It is not a very difficult tool to use. 

The setup was pretty fast. There was not much to do.

It has been a valuable tool. It provides time savings. It also adds values with the ability to ideate around ideas and things as a group, collectively being online and live. 

The whole discussion around collaboration is key to realizing efficiencies. That is why we are using it. When we are collaborating live, we are able to discuss the chart and what is happening in our work process. We can identify other people's perspectives and get ideas during the meeting, then make those live changes to the process on the screen. So, it helps us in identifying potential solutions.

We did look at MURAL and a couple others on the surface, but we felt that there were more options available with Lucidchart. The main thing was the amount of templates and features that we could see with Lucidchart. It just seemed like a more robust solution. That is why we went down that road.

We tried Lucidspark because of the announcement that they made when it came out, but we haven't really used it to a large degree. In many ways, Lucidspark had a lot of similar functionality to Lucidchart. At least in the way that we are using it, we get the same experience through Lucidchart.

We are a consulting company that works with CEOs. In many cases, we are recommending products. In a lot of situations, Lucidchart could be a useful tool for organizations that we work with, and we would definitely recommend it to them. However, for it to become a really useful tool organizationally, you must have somebody walk you through a process of how you would embed it. I don't think that they have that.

Most people are visual first and prefer that as a way to communicate.

In the future, if there is an opportunity to do so, we would potentially increase usage. We have to learn more about how we would utilize the tool, but we are not opposed to increasing usage. 

I would rate this product as a seven (out of 10). 

We use it for making flowcharts. We are using the iOS and PC views to make mock-ups and wireframes.

I'm able to create a mock-up and then share that with a person on the other side of the world for his or her review and commentary. We're then able to easily understand how the mock-up or flow should work, based on sharing and using Lucidchart and the commenting back and forth between people.

The real-time collaboration among users, so that everyone is accessing and working on the same version of a document, has made it more efficient for multiple users within our organization to review the same mock-up or wireframes simultaneously, and comment on them to enhance or improve them. The real-time collaboration has saved us hours of time per week.

We also use the solution’s ability to compare versions of documents. It's important to understand who, on the team, is responsible or has version control. In sharing wireframes or mock-ups, referring back to previous versions or iterations has been helpful to understand how things have progressed to the current state. This feature is important to understand how a document or flowchart has continued to improve.

The ability for people to look at a diagram, rather than reading through written documents, has saved time and money, but at this point it's hard to put a dollar figure on it. 

An example of the kind of efficiencies it provides in projects is that it has saved us time in reviewing a mock-up for a mobile app. Being able to share those mock-ups back and forth between our product and development teams ensured that the mock-up was meeting the desired end-state. It probably saved us a day, eight hour's worth of time, over the course of the last two or three months.

The wireframe and mock-up features have been the most useful so far. It's easy to create the mock-ups and then communicate to our development team what they need to look like.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is very good as well. I'm able to easily use any style of box that I need on a flowchart, to effectively communicate to our development team.

It is also important to us that Lucidchart accommodates both Mac and PC users because we have both within our organization. To efficiently and effectively share charts, wireframes, and mock-ups between users, it's important that Lucid supports both platforms.

I've been using Lucid for the last six months.

The performance has been great. There have been no issues with performance or stability at all.

In our limited use case, we have about 10 to 12 different flowcharts or wireframes or mock-ups that we've done, so the scalability has been fine. I don't think we're a true judge of scalability, given we've only had a few months of Lucid experience.

We have four users using Lucid in our company, from platform development and product management. At this time we don't have plans to increase usage. Maybe as we add additional staff, that is something we will take a look at.

We have not used their technical support.

We have used draw.io as well. We switched to Lucidchart because of a preference for it on the part of the VP of our product team.

Our primary driver was price. We chose Lucid based on the price comparison between it and draw.io. I don't know that feature functionality was strongly considered. Lucidchart was about 15 percent cheaper per user.

I watched a couple of help videos, but I didn't find the setup very complex. It's fairly intuitive and easy to use. The setup took a couple of days. I did it by myself, using online help and whatever I found in the help portion of the application.

It doesn't require any maintenance on our side.

It has saved us time. Although it's hard to quantify how much, it has saved us time being able to share wireframes, the mock-ups, and the flowcharts that we need to effectively communicate to our larger development team.

I would like to learn more about Lucidspark. When that was released, I was surprised to learn that it came with a separate subscription model and was not included in my existing Lucidchart subscription. I do think the mind mapping or brainstorming features within Lucidspark are something that we can take advantage of but we just haven't found the money yet to buy a subscription.

I have used Visio in the past, but we do not have Visio as part of our Microsoft license currently. We never had the intent of using Visio.

Lucidchart is far easier to pick up and use than Visio is. Visio is better suited, if you've had some background or a training course on how to use Visio, whereas Lucid's much easier to just start "playing with" and continuing to understand how it works with continued use.

Compare Lucid to the other providers in the space, whether it be Gliffy, drawio, or Visio and understand how they export and share work with other team members, and which is easiest to use.

I do a lot of strategy stuff with it:

1. Mapping things out that way. 
2. Laying out product plans and roadmaps.
3. Visually showing people some of that information.

I use it for general mapping, more like a canvas. I'm a single user who uses it for our company for a very specific need.

We are using Lucidchart through the web.

Lucidchart's capabilities for understanding workflows is high. I use a couple of different programs, like MindManager, and what I like about using Lucidchart is that it is all web-based. So, I can quickly go into a web browser, drag and drop a bunch of files, pictures, or notes, draw some flow lines, and rapidly be able to create a visual representation of what I am trying to do. As a product manager, I can quickly organize thoughts that way and show people what we are working on.

I do more show and tell with it. We don't really collaborate too much. We are mostly just sending, "Here is where we are right now with this." We don't really collaborate on the same document, which I know could be a really powerful function. We just don't use it that way yet. 

I can throw everything into a window, copy and paste images, and then quickly add flow lines. Instead of using a bunch of Word documents or Excel spreadsheets, I often compile a lot of data or images into a single document, then use links in the comments or attach to pictures that help me go to that source. For example, if I am doing a competitor analysis or looking for visual inspirations for new product development, I could say, "Here is where this originally came from. We can research this product or identify what this competitor may be doing," then have a direct link. It is very visual, and that is the best part of it. So, I don't have 20 different Excel sheets on competitor analysis, instead I have one big document showing a bunch of images of a competitor's stuff. 

A feature that I would love to see on Lucidchart is the ability to collapse information and expand it out. If someone's looking for a reference to what I'm talking about, MindManager is an example of how you can collapse data down. The best part of that solution is I can have very large maps, but simplify it visually for people. Then, if we talk about it during a meeting, I can expand it out with a lot more data that can be provided. Whereas, with Lucidchart, I need to have a big canvas. Oftentimes, it gets really large and it's kind of overwhelming. If I'm in a presentation that I'm sharing, such as phased releases of a product line, it can be overwhelming if I have 100 pictures on there. There is too much going on, as far as comprehending it.

It would be nice to have more features that help me visually present information. Since I use it as a canvas, my use case for it is probably very specific. I use it as a way to present information to people visually on a large mind map. So, it would be nice to be able to have more graphical things to clean it up, like a header, banners, or something to help draw attention to certain areas. I would also like more infographic-like features, because I am kind of limited to float chart shapes. This makes the solution a little cumbersome.

If I have a presentation on a new product line to my board. I wouldn't want to use Lucidchart because it still looks like a real rudimentary flow chart. Whereas, if it gave me a bit more control over the visuals, I would be able to throw a bunch of information in it, rough it in, go back and clean it up visually, and then make everything pop out now that the flow has been laid out. That would be really nice to have. That has always been the downfall for me: It still lacks that visual. Usability is really high, but visually, it is still lacking.

I have been using Lucidchart for about a year.

I am the only one driving it right now in the organization, but I certainly think there is more potential for it. I have been kind of testing it out.

The technical support was good, but I haven't used it for a long time.

Lucidchart is better than keeping a bunch of Excel spreadsheets, which I end up losing or haven't named correctly. This way, I can visually see the work that I have done, the competitors, and quickly attach images.

I came across Lucidchart when I was searching for something like a whiteboard-type system, where I could throw a lot of information on there and present.

I am satisfied with the price and features that I am getting out of it.

The pricing and licensing are fine. It has a lot of features that I prefer over some of the other programs, which is good. Being that it is web-based, I feel that it is acceptable that it's on a monthly pay basis. However, I think I pay on an annual basis, which is fine with me.

We have existing solutions, like Visio and MindManager. Lucidchart is way more versatile than Visio or MindManager; it gives me more freedom to do more with it. Lucidchart is a direct replacement for Visio. Lucidchart is easy to just pull up if I'm at home working on my tablet. I don't have to have a direct license, like I would with Visio, which would need to be downloaded. So, if I were to deploy Lucidchart to the rest of my product development team, we don't need to have it downloaded, like Visio, with a Microsoft license. We can just go online and use this web-based program.

I use Lucidchart daily. We originally intended to have this solution transfer to engineering as well as manufacturing for their purposes, but they are continuing to use Visio because it is already deployed.

I don't quite understand how Lucidspark is differentiating other than it looks simplified. I don't understand why I would want to use their other program. Right now, it looks like it is included, but I don't want to use it because it looks like it limits the features that I can have over the regular Lucidchart.

I love the program as it is so far. Being able to link comments and things to images has been fantastic for me. For me, using it as a solution for whiteboard, canvas-type, thought-thinking, mind mapping has been fantastic.

I would rate this solution as an eight (out of 10). Feature and functionality-wise, it is fantastic. I just wish visually that I had a bit more control to polish it up.