Lucidchart Reviews

Primarily, since I'm a solution engineer, I use it to create mock-ups of ideas for building out demo instances; what they should look like based on what we currently have in inventory. I take screenshots, throw them in there, and do all the diagramming. That is not my core responsibility, but it's one of things I am responsible for. I use Lucidchart to build out those mock-ups and to collaborate with the team so that they can have input on the layout, how things should look, and on behind-the-scenes processes.

The real-time collaboration within Lucidchart saves time. It keeps things centralized to the subject matter so I'm not having to go dig something out of email or to look for things in some other tool we utilize.

The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos. It's not just "my show" all the time. I work with a team and they all have valuable insights and input. While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team.

In addition, it gives me the flexibility to diagram process flows so that I can articulate to someone else, "This is our idea of how things should flow." Then we'll pull in developers if needed so that our product will match something I have built using Lucidchart.

Because it integrates with Slack, it's super helpful with the way we work. We have Lucidchart set up to integrate with the tools that we use for communication all day long. Most of us are in Slack as our primary chat tool. Slack is a lot more powerful than just a chat. Instead of copying a link to everybody directly from Lucidchart, I'm able to push everything to a group Slack, rather than having to remember individuals. They can access the document and I can give them read/write privileges. And if I send it to somebody in the group that doesn't have Lucidchart, I love the fact that they can easily request access and I get that pinged over Slack, so I don't have to seek it out through Lucidchart. They work nicely together. It's pretty seamless. Our company has guided us to really lean away from emails as a form of communication. They're really trying to get us more focused on utilizing Slack as our primary communication tool.

It is also important to me that Lucidchart accommodates both Mac and PC users because my company issues equipment agnostically. We get to choose. If you are more of a Samsung/PC person, or if you want a Mac, you can choose your device. My team and I are on different devices. It's hugely important that Lucid is operating in a system-agnostic way as well.

If you're trying to expand a comments box that is sitting on top of the chart, it automatically defaults to assuming you're trying to connect it to the next step in the process, when all you're trying to do is make the box bigger. It automatically goes to the arrow, but I just want to resize the box. That gets a little cumbersome because it does it every single time. It's not just a bug.

I have only been using Lucidchart for about three to four weeks.

I have not experienced any downtime. My impression, so far, is that it's up the typical 99.9 percent of the time, as it's cloud-based. I've had zero issues regarding it being down or being latent in performance. It's been great.

For my team, it's scalable for the things that we need it to do. We have a little bit more of a narrow focus on what we utilize it for, but I could see using it for other things besides what I actually have to use it for regularly. My core focus is delivering demos, so using Lucidchart is not a core function of mine; it's a tool for me. But it's my go-forward tool for anything that's related to process flows: needing to capture a process flow or diagram or mock-up of how we want to design an instance, for a demo in the future. I won't use anything else. And if they make me, I'll probably pitch a fit.

From what I have seen, it seems like it's pretty scalable. It must be because our company is so huge. It has to be scalable for a company of our size.

Obviously, anything that is that big can always go down too, as far as the number of users that are hitting it goes. 

In terms of extensibility, they should continue to keep integrating it with other cloud apps, the way that it's been integrated with Google Suite and Slack, as those are helpful to us.

I've had no need to use their technical support. We have an internal layer of support within our company, so I've only had to deal with them. And the only instance in which I did was requesting a license.

Everything was straightforward, but in part that is because of the way our organization does everything. Lucidchart lives in a tile on a landing page where we access tools. I hit that and then it said, "You'll have free access for seven days, but to get a license click here." When I clicked for a license it went through our company's process and then they added me to the enterprise license and I got an email. It was just seamless. I didn't have to talk to anybody and didn't have to download anything. It was just done.

When it comes to visualizing and understanding process workflows, I like it better than Visio so far. My impression of it is very high, and that's despite the fact that Visio is a pretty standard and dominating tool. I had never heard of Lucidchart until I came to my current company, and right off the bat, I said, "All right, I love it." It was very easy to use. I didn't have to go through training. It was self-explanatory. Very user-friendly.

Visio is the only comparable tool that I've used. To me, it was a lot of steps and it was cumbersome. I can't say anything bad about Lucidchart right now. I am definitely all in favor of giving feedback for improvement but the only one I've given is about changing the way that you work with the tools to create what you need to create. I would like that to be a little bit less binding than it is. But it's still not bad compared to what I've experienced with Visio or when having to hand-create something using Microsoft Word.

In other companies I worked for, I would make stuff with Microsoft tools, dragging shapes, when they didn't provide me with tools. That was really painful, but it makes using Lucid like getting a dessert and eating ice cream. You're happy, it's easy. You get done what you need to get done.

Get a trial and try to recreate exactly what you want to create. See if it's going to work. Obviously, you need to get feedback from whoever is making the purchase, so get a trial to make sure it meets your needs before you dive on in. It's pretty powerful and it's definitely worth the purchase, but it's a competitive landscape. I knew I needed the license right away, so I didn't wait seven days to request a license. But for most people, the evaluation during a seven-day free trial is critical. Also, talk to comparably sized companies as a reference to see how they implemented it and to gauge their success with it.

In terms of documenting things such as processes, systems, and new teams, on a scale of one to 10, I would put the solution at an eight, only because I just haven't gotten into the depth of all the features yet, as I've only been using it for about four weeks. I definitely see potential for it pushing toward a 10.

We've got G Suite (Google Workspace) in place and I know Lucid works with it, but I try to stay out of G Suite. It has nothing to do with Lucid, it's that I'm not a big fan of G Suite.

I haven't had a need for Lucidcharts' ability to compare versions of documents yet, but it will actually be useful. Versioning is huge. It's one of the things we tout into our own products' capabilities as well.

In my role as an engineer, I use it pretty heavily and like it. It gives me the option to save something as a PDF if somebody doesn't have access to Lucidchart or doesn't have a license, if they just need a picture instead of actual collaboration access. We're a large company with 55,000 employees. There are so many levels of users who might use it differently. But obviously, if it wasn't useful, our company would be getting rid of it. It's a preferred tool whenever we bring up org charts.

It does everything I need it to do. I'm on the excited end of things as far as being a user goes. I really love it.

I am an engineering student at college and I was using Lucidchart for a research project. I was using it to create flow diagrams.

Lucidchart is a free application and it is very helpful for documenting processes and workflows. It is very easy to use and it can assist in every possible way.

It's important that Lucidchart accommodates both Mac and PC users because due to today's technology, not every person is going to be situated on a Windows, or Linux, or iOS platform. Lucid's accessibility on any type of platform allows more users and therefore more downloads. With more users, it leads to more reviews. With the additional coverage and scrutiny, it means that the product will be expanded and better maintained. 

My classmates and I were using real-time collaboration and it had a positive impact on our development process. It made things very easy for everybody to understand and it was super helpful. 

The real-time collaboration saved me time, considering other projects took much longer. Lucidchart allowed me to enter information and shape my project very effectively, probably shaving off more than 20 minutes per chart.

The most valuable feature is developing flowcharts and being able to collaborate on them.

Using the product to create charts is efficient. It meant that I didn't have to rely on Microsoft Word or another application to draw them from scratch.

Lucidchart is really good and very informative.

The interface is very user-friendly and it is not a hassle to use the site at all. They did a really good job in that regard.

When you start the software, it requests what type of diagram you would like. In one instance, I chose UML because I needed it for an assignment. The UML diagram that it gave me initially was a huge flow with a bunch of UML tables, and I wasn't going to need that many. If it was a more simple linkage between the tables then it would be easier to finish projects, instead of having to select unnecessary tables and delete them.

I have used Lucidchart a handful of times.

Lucidchart is a very stable application, and at the moment I see not too many bugs or errors, so it's running very effectively.

Scalability was not a problem. It did exactly what I needed to do and it didn't require that I spend several hours to figure it out.

I have not been in contact with technical support.

I tried some other applications and websites, such as Draw.io, and I found that Lucidchart was very efficient compared to the others.

Lucidchart and Draw.io are fairly similar applications and I have used them both for creating charts. I found that it was more difficult to draw and work with charts using Draw.io.

The initial setup is a straightforward process. It took me under a minute to complete it, and it explained every step, very well.

I was using the free version of Lucidchart, which was very helpful.

This is a well-rounded application and I have recommended it to my classmates.

If Lucid could make a deal with universities, where it was free for students to use for projects over the duration of their courses, then it would be very good because many more people would become familiar with the platform. It is user-friendly to the point where it is easy for anyone to understand and use the platform, and Lucid is a top company because of that. I also think that for business owners, Lucid should have a bulk package that is available for multiple workstations.

I would rate this solution a nine out of ten.

We use Lucidchart for the lateral flow charts.

I've used Lucidchart for a status report. I gave it a particular format and was able to set it up in minutes.

It's fairly intuitive. It has a fairly low learning curve. The only tricky part, and it's only because I have not spent time on it, is some of the formatting. They should enhance the help section on the formatting.

When it comes to documenting things like processes, systems, and new teams, I'd give it an eight or nine out of ten. It's very high because it's fairly intuitive, there's a low learning curve, and it's easy to get immediate output. You can get results very quickly without a lot of direct effort. You don't usually take a week-long series of training. You don't need to go through a lot of hoops to make it work.

I would also rate Lucidchart's capabilities for visualizing and understanding process flows or workflows a nine or ten out of ten. It's much easier to use than Visio.

I plan to use Lucidchart to create database schemas or modify existing data structures. That's the next step, but I'm still at the beginner's level.

We have used Lucidchart in real-time collaboration among users. The solid collaboration has saved us time.

I have received good feedback about its ability for people to look at the diagram rather than reading through written documents.

Lucidchart has helped us realize efficiencies in the projects we use it for. I did use it for a status report. It saved emails, but I can't quantify how many emails we would have sent.

The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting.

I've only been using Lucidchart for a few months. I use the web-based application.

It's highly available. Once you have all the users on the same licenses, it's very available.

All of us are in the project. There are multiple users.

I have not actually had to call up support yet, which is a good sign. I haven't really had any calls with them.

We used PowerPoint, Word, and templates. It seems like Lucidchart is the most intuitive out of the entire set. 

The intuitiveness is the main difference. The ability to get to see it very quickly seems to be the big advantage for Lucidchart.

The initial setup was very straightforward, except for the formatting. It took a little bit more to try to add bullets or anything to touch it up.

My advice would be to give it at least a good hour to try it before you make any decisions. It shouldn't take that long, but if you put in effort for an hour, I think that you will get immediate results to see the benefits.

A nice thing is that this platform's very forgiving, so I would say to learn to experiment.

Overall, I like it. I just need to find some dedicated time to learn some of the nuances of using the tool. 

I would rate Lucidchart an eight out of ten. 

I've been using Lucidchart for process mapping and creating organograms. Primarily surface researchers use it. We're setting up a new service and that's what we're using it for.

The process mapping has improved my organization. It would have looked very messy to do it on Google Docs. We wouldn't have been able to cover such a range of things in our process mapping. We've managed to get in rows for different organizations and how they fit into the process mapping. We just wouldn't have been able to have space for that using Google Docs and it would have taken so long with the formatting.

It saves us about two hours. It only took us about an hour doing it on Lucidchart, so it probably would have taken about two and a half hours on Google Docs.

We use it to collaborate among users in real-time so that everyone is accessing and working on the same version of a document. It has been great for our project development process. In a way that's similar to Google. It's not that new for us, because we use G Suite throughout our whole organization. So we expect things to be able to do that because we do that a lot where we're all working on the same document at once. But in the same way that it does G Suite, it's really useful. It would be a real big drawback if we couldn't do that because you have to get the Word document, then you save your changes, then you send it back. It saves a lot of time being able to do it at the same time as someone else.

It's not necessarily saving time, but more saving the admin from sending it back and forth and trying to make sure that we're working on it at separate times. It probably would have taken us the same amount of time. It's more the ease of doing it.

It's hard to say whether it's saved money. It's definitely saved time. If you tried to put a process map in writing, I don't think anyone would read it. I don't know if it would save time and money, because no one would even look at it.

I've been using Lucidchart for quite simple things, but it's definitely much easier making process maps using Lucidchart than it is using Google Docs for basically everything. It's much simpler in terms of how easy it is to use Lucidchart. The way that you can get the arrows on the flow charts, based on the process mapping, you can drag the arrows from one box to another and it automatically shows you where you can put it. It makes decisions for you in terms of if you have a decision diamond, then the line is automatically a yes or no. This just makes it so much easier.

I use Lucidchart to document process workflows. We're setting up a new service. So we needed to map how the old service worked, as the exact processes of the old service, and then map how we want the new service to look.

Its capabilities for visualizing and understanding these types of workflows are really good. It's been really easy in the way that when you do a Google Doc, it's all about if it will fit on the page if you're doing a process map or something like that. Whereas Lucidchart, you can make it as big as you want, but then still when you convert it to a PDF, it will all be on one page and then you can send that PDF to people. I found that really useful.

We integrate it with G Suite. Its ability to do so is definitely important. At the moment, that's been fine, because we link it when we're doing a Google Doc, for example, and we have it find the process map and then we would just link into the Lucidchart there. As long as we can do that, I don't think that would be a problem for us. But we'd want it so that when people open Lucidchart if we were sending a paper saying, "This is how our service is going to look. Please see here," and we've linked in the Lucidchart, we would want it so that when they open the Lucidchart, it's a final copy and it doesn't come up with where it says shapes and it has all the editing toolbars. We would want it to just link to a copy of the actual process map.

It's important to us that Lucidchart accommodates both Mac and PC because in our organization, since COVID, most people are using different types of computers. Our whole organization uses Chromebooks, but some people prefer to use their personal laptops for work. For example, my personal laptop now is a Macbook, so I would need to be able to access it when I'm at work, which is on a Chromebook, and also when I'm at home using my personal laptop for work.

Lucidchart has been pretty good. I've never used it before. I didn't read any instructions on how to use it, but I still just managed to pick it up. Anyone who's generally computer savvy would be able to just pick up to use it very quickly. Maybe it would be useful for people who don't process maps not that much to where it says containers and shapes. There is diamond, round and rectangle, maybe it could be explained in brackets that that's used for in-process mapping and flow charts.

One of the issues has been that, as far as I understand, even to view it, the other person needs a Lucidchart account unless you send them a PDF. That's been a bit of an issue because some people in our organization don't have Lucidchart accounts, only certain people have logins. If we just want to collect comments from people, that's been a bit complicated.

You can't put comments into a PDF that easily. We'd want them to be able to open it on Lucidchart without having to have an account themselves and then put comments for us and be able to tag us in comments and things.

That's not possible to do now, at least in a simple way that we've been able to tell. We've had people emailing back saying, "I need my Lucidchart login. I don't know what this is."

I have been using Lucidchart for around two months. 

Web-based is much better because I'm using my personal laptop for work and loads of people are during COVID. I would never want to be downloading lots of applications onto my laptop. The fact that I can just open it in Google Chrome makes it much more accessible to me.

The initial setup was really straightforward. I've never used it before and I didn't read any of the instructions. Someone just said, "We use Lucidchart for process mapping." So I clicked on it, made my account, and then it was just intuitive. I didn't need to do anything. I didn't need to learn or anything.

I can only comment on process mapping and organograms because that's the only thing I've used it for. But I would definitely recommend using Lucidchart for this.

I would rate it a nine out of ten. 

I am primarily using it to draw org charts but I also use it to create flow charts.

My goal is to make sure that my org charts are presentable, and that they look great.

The look of the org charts and presentation of them to the management time is better and neater with Lucidchart. Things are more aligned; it's easier and quicker for me to create them. It used to take ages to make the boxes look the same and make the lines look the same.

This product has helped me to realize efficiency in the projects that I use it for, otherwise, I would not subscribe to it. I have explained to my HR department that it is easy to use and not very expensive.

I like Lucidchart's organizational charts for visualizing and understanding team hierarchies and relationships. I take instructions from the management team on how the charts should look, so I create them following their guidelines. In the past, this was a manual process. In Lucidchart, I don't copy the examples and use those, because I think every company has different ways of doing their org charts. However, I am able to create what I need.

Lucide chart is user-friendly and quite easy to use. In terms of ease of use and intuitiveness, I would rate this product a nine and a half out of ten.

I like the panel on the left of the screen that has all of the shapes that are available to use in the charts. It's easy to use because you can just drag and drop.

Drawing and connecting the lines is really nice.

I would like an on-premises version of the software that I can just download and use. I think that it's easier that way.

I started using Lucidchart approximately three weeks ago.

Stability-wise, I haven't run into any trouble so far.

Our team in Singapore is very small, so I'm subscribing as an individual user for now. I have a subscription for one year. I have recommended this solution to my wider team in our main office and they are looking into getting a team of users there. The things that I do here may also coincide with some of their charts and other types of drawings.

Prior to using Lucidchart, I was using Visio. I really struggled with drawing lines and with other actions. For example, it is difficult to make boxes symmetric. I find Lucidchart much easier to use.

Because of our experience with Visio, we started exploring other org chart drawing applications. This is when I tried Lucidchart and found it quite easy to use.

When I switched over from Visio, I did not try to import anything. I did it all from scratch. I prefer to do that, so it's clean.

The initial setup is very straightforward and the deployment is very quick. I started with a test and then I decided to pay for it. Once you pay, you can use it. You just have to choose what you want to do.

I deployed it myself. There is nothing complicated about it.

I have not seen a return on investment after only three weeks.

I have a subscription as an individual user for one year, and it is not expensive.

For me, the price is acceptable, which is why I'm able to get approval to use it. It is cheaper than other solutions that I have looked at.

I compared Lucidchart with one to two other applications, and I think the price is more reasonable.

This is a SaaS solution and I did not understand why it was that every time I wanted to get into Lucidchart, I had to go through Chrome or IE to open it and then log in from there. For most applications, you download it and you can just drag and drop it into your Windows and work from there. I wasn't sure if I was opening my charts the correct way. I really didn't mind because as long as I can get my work done, I'm happy.

The biggest lesson that I have learned from using this product is that I don't need to struggle with creating org charts. It's quick and easy to use.

I would rate this solution a nine out of ten.

A lot of people in my company are using it for mapping processes.

We use it for mapping sales processes and product management processes. We look at a product and map it, including how we interface it through the product life cycle. Personally, I use it a couple of hours a day for project process mapping work.

In general, this product has improved our organization because it makes accessing up-to-date processes and planning a lot easier.

In terms of documenting things such as processes, systems, and new teams, it's easy to go in and share it with people as you're putting the process down. They can interact with it as well, and make changes at a later date. It stores all of these pages together under one folder and allows others to make changes, and it is also documented.

Lucidchart's capabilities for visualizing and understanding process flows and workflows are very good. There are lots of different shapes to use, they are easy to connect, easy to drag and drop, and the user interface is good. Changes and updates are also very good.

Overall, it's a very simple and very easy application to learn and also to use.

Lucidchart is integrated with Atlassian and it works fairly seamlessly. It's fairly important to our operation and the way it has been set up, I don't notice the integration.

The most valuable feature is the user interface. We use it live, so as we're having a conversation and deciding on the process that we're working on, it's easy to map it down, drag and drop components, move the different boxes around, and then add labels and things.

This solution allows for real-time collaboration among users so that everybody is working on the same version of a document, and this has definitely improved our development process. It has saved us time because of the time difference between myself and my colleagues. For example, I work in the UK and I have colleagues that work in Calgary, Canada. There are several hours of difference between us. Whenever we have a meeting in the afternoon, we can sit down and see the same document that we're all working on. We can edit and create processes in the live format, which means that we can maximize the amount of work we can do in this limited window of opportunity.

The ability for people to look at a diagram, rather than reading through written documents, has saved us time. I estimate that it saves us perhaps five hours per week. The savings comes from the fact that it's all there in front of us and we can refer back to it when we're referencing something else.

It would be helpful if there were different options available for organizing the folders, such as having a high-level display with pictures.

I have been using Lucidchart for between two and three weeks. The company has been using it for quite a long time.

This product is very robust, as far as I can tell.

Scalability is very good. You can map a whole product development cycle through sales and interacting with the customer, and probably roadmaps going forward.

It is being used company-wide and I think that most people are probably using it. We have approximately 30 in the UK and in Canada, it is probably 150 more. It seems to be the de facto system and I suppose that as the company expands, the usage will increase.

The initial setup was straightforward. It took a while to get my password for the license, although that may have been an internal issue rather than an external one. I expected it to be pretty quick but it took a couple of weeks, through our IT people.

Once I had my password, all that was required was for me to log onto it. I've also been given links that were shared by a couple of colleagues that I was working on things with.

I probably use 20% of the features available in the product. I'm sure there is a lot more than I could be using it for and over time, I'll figure out more of it.

My advice for anybody who is looking into implementing Lucidchart is that if it fits what you want to do, I recommend it.

I would rate this solution an eight out of ten.

It is mainly for sales and business development. We use it for account mapping. If we have a target account, we want to know who the key players are. They include the decision-makers, individual contributors, etc. We map this information out on Lucidchart.

We are probably using the latest version. They're pretty good about that. In terms of deployment, it might be SaaS.

When we have target accounts, we really need to see and get a really clear overview of who's who, who does what, and who the champions are. Lucidchart has been in charge of that.

I have used Lucidchart's abilities to modify existing data structures. When I joined the company, they had existing account maps, and I was able to duplicate them and then tweak them to my needs. Lucidchart supports such processes very well. It is very user-friendly. It was easy for multiple users to collaborate on a single chart. Anyone can jump in and start adding and changing to an existing chart. All that activity is also trackable, which is helpful.

We have integrated it with Salesforce and G Suite. These integrations are important because when you make tweaks on Lucidchart, you want to make sure that those tweaks are also reflected on Salesforce and other solutions. You can update on one, and it gets updated automatically on the other and vice versa. These integrations are critical to what we do.

There is also integration with Slack, which is our main communication channel. It is definitely something we use more than email. Having this integration between Lucidchart and Slack really allows us to share documents for feedback. For example, I can share a Lucidchart via Slack with my boss, and then he would take a look at it and give me immediate feedback over Slack, which works in conjunction with the comments in Lucidchart. Basically, when I'm speaking with my manager, we communicate via Slack about the Lucidchart file, but when I'm speaking with my counterpart, who's working with me on the same account, then we would make the tweaks directly in Lucidchart. Slack just complements the collaboration that's within Lucidchart. It adds another layer for sharing with the wider organization.

Lucidchart provides real-time collaboration among users so that everyone is accessing and working on the same version of the document. This real-time collaboration is key because I would be on Zoom with one of my colleagues, and then we would jump into a Lucidchart file and start tweaking it as we go together.

It has definitely saved time. More efficiency gains are definitely there. It has cut our time. Previously, we used to create something in a PowerPoint or Keynote file, but they were just not as collaborative, dynamic, and adaptable as Lucidchart. In terms of numbers, it has saved us at least 20% of the time that would have been spent on other programs.

It has definitely helped us in realizing the efficiencies in the projects. It has made us more efficient as a team. The collaborative nature of it is something that's key to time-saving and being efficient in our workflows. Each of us manages multiple accounts, and it is just easier to keep track of things with Lucidchart.

The ability for people to look at a diagram rather than reading through written documents has saved time and, as a result, money, but I don't have specific metrics to show for that.

I really like the drag and drop feature. It makes it really easy. I also like the comment feature that enables various users to comment on the chart in real-time.

I like how all the contacts in my chart are linked to LinkedIn. That's what makes it really easy for outreach and for making sure we have all the contacts right there in front of us when we need to.

It is very user-friendly for documenting things such as processes, systems, new teams, etc.

Lucidchart's organizational charts are very good for visualizing and understanding team hierarchies and relationships. That's the reason we use it. It gives you a very clear overview of who does what within the company. I also like how adaptable it is. It is very easy to tweak if someone leaves the company or someone joins, or as we find out more information about the company that we're working with in terms of who the players are. It is almost like playing chess. We can just move the pieces around the board.

It is very good for visualizing and understanding process flows or workflows. When I first started using it, I didn't feel the need to read the whole manual. It is very intuitive in terms of what the steps are. It is integrated with Salesforce as well, which makes it very easy to import leads from Salesforce into Lucidchart to create those maps. The workflows and processes are very seamless.

It would be nice to be able to import not just contacts from Salesforce but also leads. In the beginning, when I was still learning the ropes and my way around it, I couldn't find such an option. There might be an option, but I just don't know about it.

I have been using it for only about a month, but my company has been using it longer.

It is really stable. I honestly haven't incurred any issues related to stability.

It is scalable. As our team grows and we hire more people, it can definitely accommodate all the users that we need. I do not have the numbers, but I just know we're hiring a lot of new people, myself included, recently.

We have more than 100 licenses, and its users include the Business Development people and Sales Account Executives. I'm on the Business Development team. There are also some Customer Success Managers who get involved once a deal is closed. They need to know who the players are at various accounts. We also have a team of Sales Engineers. They definitely get involved in it as well. So, Business Development, Sales Account Executives, Customer Success, and Sales Engineers are the four groups that are the main players.

I have never interacted with their technical support.

I was not there for that. There is a whole team that does that. They know how to handle Lucidchart. They handle other tools too.

For its maintenance, maybe one or two people are required on a regular basis. They just need to send out very quick and short surveys to see our experiences with the software. It is usually done when we are getting close to renewal, and then they see if it's worth extending the licenses.

I would definitely recommend it. It is a tool that I wish I had in my previous jobs and companies. I would advise others to start with an existing template from the company and then reverse engineer that. It is very easy and very intuitive to use, so I would say go for it.

Lucidchart really has a clear overview. Once you have your players charted out, it is bound to change at some point, and it is not going to be static. It is dynamic, and Lucidchart can definitely accommodate. It is adaptable enough to accommodate all those changes.

Our company only uses Mac. So, it's not important for us to be able to access it on PC. I have not used Lucidchart's ability to compare versions of documents.

I would rate Lucidchart a nine out of 10.

We are mainly using it for flow charts, organization charts, and process flows. In terms of deployment, we have a subscription for it. It has a login and a password, and we have to log in.

I joined my new company at the beginning of May. I'm in HR, and it is called the People Performance and Culture (PPC) team. One of the things I was told to do was figure out the process flow for onboarding. Because it is APAC and we have some people in India, Japan, China, and Singapore, it was confusing to understand who comes under which part during onboarding. My manager wanted to make a process flow, so I decided to make a flow chart. I literally just searched for flow chart software or easy-to-use tools on the web, and I came across Lucidchart. I really enjoyed using it. I was quite quickly able to understand how to use it and get on with my process flow. This process flow has really helped all the regions in understanding how onboarding works across all the regions. In the future, we can easily see how the process works rather than thinking it is too complicated, and we don't want to get into it. It just makes things simpler. Now, more people use it, and obviously, I can add more features to it if I want to. I think we have used it for our org chart as well. We've just rolled out a new org chart. I wasn't part of that, but I can see that they've used Lucidchart for that.

It is very useful for documenting things such as processes, systems, new teams, etc. because it has everything. It is very easy to document, and it is very easy to see the date you created or gave access to something.

It provides real-time collaboration among users so that everyone is accessing and working on the same version of a document. This real-time collaboration has affected our project development process. I was able to get someone to look at the org chart while I was working on it. As opposed to making changes at the end, I could make changes as I was working on a document. Its real-time collaboration has saved us time. It has approximately saved an hour worth of work.

The ability for people to look at a diagram rather than reading through written documents has also saved time, and as a result, money. It has saved about an hour.

It has definitely helped us in realizing efficiencies in our projects. It has made everything more visual. Once things are more visual, it becomes easier for me to see whether there are glitches in the process, whether there is a better way of doing things, and whether we have too many steps for one thing. The visual aid has definitely helped us look at the processes in a different light.

We use Microsoft Teams in our company, and one of the reasons for using Lucidchart is that you can integrate it with Microsoft Teams. If I need to send somebody a document through Microsoft Teams, it is very easy. This integration is highly important for our operations because otherwise, we will have to use another solution or way to do the same thing. We are already using Microsoft Teams, so it is much easier to tag it on to Microsoft Teams.

The flow chart is most valuable. It is a very user-friendly and simple-to-use product. Quite quickly, I was able to understand how to use it and just get on with my process flow. 

Its organizational charts are pretty good for visualizing and understanding team hierarchies and relationships. These organizational charts are very visual. The colors also help. It is also easy to create an organizational chart.

I use it for visualizing and understanding process flows or workflows, and I would rate it really high from this aspect because I found it very easy to use. It has some suggested themes, so I can make them look pretty. There was access to videos or tutorials if I got stuck. That was really good as well.

It can have more colors or graphics. Currently, it is a little boring. It can have a little bit more fun factor.

I have started to use it very recently. 

It is quite stable and reliable.

It is quite scalable. We are a small department. Currently, two departments have access to it. We have only about 30 people, and out of them, only four are using it.

I am pretty new here, and we're just figuring out APAC processes and hiring new people. I will be using Lucidchart a lot more in the coming months because we're trying to figure out all the processes and the process flows amongst all the regions.

It is pretty good. They were videos available for any questions that I had while I was using the solution. I'm more of a visual person, so the videos really helped.

It was straightforward. It took just a few minutes.

I did it on my own. I was using the free account because you can use a free account. It turned out that we had a company account with Lucidchart. My manager gave me access to that, and then basically, I uploaded the flow chart that I had created over there.

For its deployment and maintenance, probably only one or two people are required.

I did come across Visio, but I looked at Lucidchart first. Visio wasn't as user-friendly.

I have definitely told people to use it. It really makes things easier. The visualization is really good, simple, and neat. For me, visuals work much better, and it is easier to spot mistakes when you can see it all in one go rather than in different steps. I would definitely advise people to integrate it and use it as much.

In my organization, we currently only use PCs, but it is good that it is compatible with Mac and PC. I have not used its ability to compare versions of documents. I have also not used any other product from their suite.

I would rate Lucidchart a nine out of 10. It just needs a little bit more fun factor.