Lucidchart Reviews

I do a lot of strategy stuff with it:

1. Mapping things out that way. 
2. Laying out product plans and roadmaps.
3. Visually showing people some of that information.

I use it for general mapping, more like a canvas. I'm a single user who uses it for our company for a very specific need.

We are using Lucidchart through the web.

Lucidchart's capabilities for understanding workflows is high. I use a couple of different programs, like MindManager, and what I like about using Lucidchart is that it is all web-based. So, I can quickly go into a web browser, drag and drop a bunch of files, pictures, or notes, draw some flow lines, and rapidly be able to create a visual representation of what I am trying to do. As a product manager, I can quickly organize thoughts that way and show people what we are working on.

I do more show and tell with it. We don't really collaborate too much. We are mostly just sending, "Here is where we are right now with this." We don't really collaborate on the same document, which I know could be a really powerful function. We just don't use it that way yet. 

I can throw everything into a window, copy and paste images, and then quickly add flow lines. Instead of using a bunch of Word documents or Excel spreadsheets, I often compile a lot of data or images into a single document, then use links in the comments or attach to pictures that help me go to that source. For example, if I am doing a competitor analysis or looking for visual inspirations for new product development, I could say, "Here is where this originally came from. We can research this product or identify what this competitor may be doing," then have a direct link. It is very visual, and that is the best part of it. So, I don't have 20 different Excel sheets on competitor analysis, instead I have one big document showing a bunch of images of a competitor's stuff. 

A feature that I would love to see on Lucidchart is the ability to collapse information and expand it out. If someone's looking for a reference to what I'm talking about, MindManager is an example of how you can collapse data down. The best part of that solution is I can have very large maps, but simplify it visually for people. Then, if we talk about it during a meeting, I can expand it out with a lot more data that can be provided. Whereas, with Lucidchart, I need to have a big canvas. Oftentimes, it gets really large and it's kind of overwhelming. If I'm in a presentation that I'm sharing, such as phased releases of a product line, it can be overwhelming if I have 100 pictures on there. There is too much going on, as far as comprehending it.

It would be nice to have more features that help me visually present information. Since I use it as a canvas, my use case for it is probably very specific. I use it as a way to present information to people visually on a large mind map. So, it would be nice to be able to have more graphical things to clean it up, like a header, banners, or something to help draw attention to certain areas. I would also like more infographic-like features, because I am kind of limited to float chart shapes. This makes the solution a little cumbersome.

If I have a presentation on a new product line to my board. I wouldn't want to use Lucidchart because it still looks like a real rudimentary flow chart. Whereas, if it gave me a bit more control over the visuals, I would be able to throw a bunch of information in it, rough it in, go back and clean it up visually, and then make everything pop out now that the flow has been laid out. That would be really nice to have. That has always been the downfall for me: It still lacks that visual. Usability is really high, but visually, it is still lacking.

I have been using Lucidchart for about a year.

I am the only one driving it right now in the organization, but I certainly think there is more potential for it. I have been kind of testing it out.

The technical support was good, but I haven't used it for a long time.

Lucidchart is better than keeping a bunch of Excel spreadsheets, which I end up losing or haven't named correctly. This way, I can visually see the work that I have done, the competitors, and quickly attach images.

I came across Lucidchart when I was searching for something like a whiteboard-type system, where I could throw a lot of information on there and present.

I am satisfied with the price and features that I am getting out of it.

The pricing and licensing are fine. It has a lot of features that I prefer over some of the other programs, which is good. Being that it is web-based, I feel that it is acceptable that it's on a monthly pay basis. However, I think I pay on an annual basis, which is fine with me.

We have existing solutions, like Visio and MindManager. Lucidchart is way more versatile than Visio or MindManager; it gives me more freedom to do more with it. Lucidchart is a direct replacement for Visio. Lucidchart is easy to just pull up if I'm at home working on my tablet. I don't have to have a direct license, like I would with Visio, which would need to be downloaded. So, if I were to deploy Lucidchart to the rest of my product development team, we don't need to have it downloaded, like Visio, with a Microsoft license. We can just go online and use this web-based program.

I use Lucidchart daily. We originally intended to have this solution transfer to engineering as well as manufacturing for their purposes, but they are continuing to use Visio because it is already deployed.

I don't quite understand how Lucidspark is differentiating other than it looks simplified. I don't understand why I would want to use their other program. Right now, it looks like it is included, but I don't want to use it because it looks like it limits the features that I can have over the regular Lucidchart.

I love the program as it is so far. Being able to link comments and things to images has been fantastic for me. For me, using it as a solution for whiteboard, canvas-type, thought-thinking, mind mapping has been fantastic.

I would rate this solution as an eight (out of 10). Feature and functionality-wise, it is fantastic. I just wish visually that I had a bit more control to polish it up.

I use it for the WBS tree diagram, the work breakdown structure, and for divisional workflow mapping. I also use it for whiteboarding sessions with my team. And I have used it for an operational requirements matrix. Our company has used it for making a company organizational chart.

It makes collaboration easy. It makes presentation easy. The real-time collaboration is super-helpful.

It has saved me time on the order of 20 percent for project planning. Given that there are three people involved, a project manager and two project coordinators, that is significant because a project takes two to three months to plan.

Also, the ability for people to look at a diagram, rather than reading through written documents, has saved time.

• Ease of use 
• Pre-existing templates

Ease of use is especially critical because if I am conducting brainstorming sessions with my team, I have to be able to quickly put things on the monitor so that I don't lose their attention and focus. Ease of use is definitely helpful when I do that. With COVID-19, we've been doing all our meetings via Zoom, so I share a screen and then I have to add things as everyone else is talking. The fact that I don't get lost within the software and am able to quickly generate visuals onscreen, so that it doesn't break the momentum, is a huge win.

It takes a lot of time for me to draw from scratch. Using a template that's already made for a specific business objective saves me about 50 or 60 percent of the time spent on the task. I search for something that is like what it is that I'm trying to do and then I just fill in the blanks. I then make slight modifications to fit within our needs. The templates are definitely a huge help.

In terms of documenting processes and systems, I would rate Lucidchart an eight out of 10. It's good for visualizing work package hierarchy. I haven't run into limitations. It has a fine balance of showing me how things could be done, yet it's flexible enough that I can make changes so that things work for my needs.

Also, when it comes to creating database schemas or modifying existing data structures, it's good visually. The visuals are there, the ease of use is there. But ultimately, it's the people who input data into those visuals who make things work. The solution doesn't do the thinking work for us. But it makes the thinking and the presentation easy, absolutely.

We're also using the web content feature, where it's a direct, live link from Lucidchart. That integration is super-helpful and super-important. It's a 10 out of 10 in importance because we don't want to keep going back and forth to upload content. We want to have live content. We make the changes in Lucidchart and they are visible in other, integrated software.

In addition, it is important that Lucidchart accommodates both Mac and PC users because we're using it for team collaboration. A lot of developers are using PC, while designers are using Mac. I am using Mac, as a project manager. If developers are a big part of the project, it's important that it's compatible with both platforms.

I wish there were a lot more automations. For instance, if I'm using a project management software to list out all my WBS, I wish Lucidchart had the functionality where it would take all the numbering and generate a tree diagram. Something like that would help so much, but right now it's still a manual task, both in the project management software I use and in Lucidchart.

I wish the project management software could do that. If it could do that, I honestly don't know if I would still use Lucidchart. But if Lucidchart could do that, it would definitely add a lot of value.

In project management, or any kind of planning, it's one or the other. We either start with the diagram and then they make it into a grid, and then ultimately into a Gantt chart; or we make it into a grid and Gantt chart, then we make the diagram. If both are required for stakeholders and participants to understand things, something has to be automated. Either the project management software could take my grid with all of the WBS numbers and provide functionality to quickly make it into a diagram or matrix. Or Lucidchart could understand those WBS numbers and simply make it into a chart or a matrix.

Whoever does it fastest will win. But ultimately I could see how project management software companies will make this functionality available.

Also, Lucid doesn't do enough knowledge-sharing on how we could use Lucidchart. Other companies send out so many emails saying things like, "Did you know you could do this? Did you know you can do that? Did you know that we can integrate with this software?" Lucid doesn't do enough of that. I think that would be super-helpful.

We have a subscription for certain projects and then we will cancel the subscription and start the subscription again for another project. The reason is that we don't know what Lucidchart can do for us. So we just use it for a project and, when the project closes, we stop the subscription. We've done that many times.

It would help to know what other usages there are and how other companies are using Lucidchart to integrate with things like Salesforce. I didn't know that you could use Salesforce and Lucidchart together. I'm curious to know how people are using it. I want to know how they are using Lucidchart for ERP. How are they using it for CRM? How are they using it for project management software? How are they using it for operational work? How are they using it for Scrum? How are they using it for Waterfall? It would be nice if they could tell their existing customers so that we could become advocates.

I've been using Lucidchart on and off for about 14 months.

There is a lag. I think it's because it's a heavily visual software. When we put in a lot of data, a lot of visual elements, it does tend to freeze up or there's a lag, and it's really visible on the shared screen. If the document has a lot of visual elements, for us to drag one visual element to another area, there could be a few seconds of delay.

Our company has 400 employees. Only about 15 or 20 use Lucidchart. They're in software development, operational work, marketing, and one person is using it for UI/UX.

I have never used their technical support.

While I myself did not switch from Visio to Lucidchart, I know people in our company who have switched. The switch was easy. I don't know in detail what they did, but I don't think they did any conversions or imports. I think they just started from scratch.

I had to work with our design team to draw out charts for. The design team uses Adobe Creative Cloud. When I said that using Lucidchart saves me 20 percent of my time, it's because there's no longer any going back and forth with the design team. I don't need their help anymore. I can just do it myself.

The setup is very straightforward. I search for existing templates for what I'm trying to achieve. I pull two to three templates that could potentially work and make a rough draft and then run it by the team, saying, "Is this the right way to visualize the process?" We then make modifications or we try other templates.

The ROI is in time savings.

I'm happy with the pricing of Lucidchart but I can't say I'm completely happy with it. It could be cheaper for what it offers, about $5 cheaper, or Lucid could charge $5 more and add more features, like automation. Right now, it's $15 per user per month.

If Lucid had more communication with current users about all the features that they have and all the support, it could justify charging a little more.

On the other hand, they have made their billing super-easy for users, such as for people who have to do expense reports. It is probably the easiest platform I'm using when it comes to billing for software as a service.

We evaluated Visio as well as Draw.io and another Adobe product. 

Draw.io is missing the templates. I have to do everything from scratch. Lucidchart provides templates, live linking, and the whiteboarding functionality.

Adobe is expensive. Price-wise, Lucidchart made more sense. Compared to Adobe, price and usability—how easy it is—were the advantages of Lucidchart. 

As far as project planning, execution, project status reporting, and requirements analysis, if planning is a big part of it, Lucidchart is a must-use.

We use it for primarily for two things:

1. Website architecture design.
2. Process flow diagrams.

Most of our company's designers and I are on Macs along with a few other Mac users, then everybody else is on Windows machines. I also have a Windows machine, so it has to work on both.

We use it for a lot of things. It is the easiest way that we have found to document processes, and we have a lot of those. We do a lot of web architecture. It's also the easiest way to create those charts and work collaboratively, so multiple people can be in making edits. We use it a lot more than I thought we would.

We don't email documents around. Anybody can get in and make changes to the document that they need to. This is one of the key aspects of it, especially now we are all working remote and particularly when you're working on something like website architecture.

It has become a little simple and clearer to finalize things, like website architecture, by clearly sharing them with the client. So, they understand every page and where it fits into the site.

It is a faster way to do architecture. As far as having some project processes documented, you don't have to reinvent the wheel every time and ask a lot of questions about, "How do we do this?" That part of it is much more efficient.

What I like about Lucidchart is its flexibility of how you put things together along with its intuitive sense. That makes it really fast to put together, unlike some other platforms. It has a nice balance between being powerful and simple, where some of the other platforms go too far and are too powerful.

It is great for complex process design. There is a balance between power and simplicity. It lets me do everything that I need it to do without it being complex to implement.

Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use.

Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful.

I have been using it for a couple of years.

I have never run into a problem. I have never had the site crash on me or lose a document or document file. So, stability has never been a question or issue.

We are a relatively small company of 40 people, where 10 to 15 people have used Lucidchart. There are probably eight of us who are real regular users of it, so scalability hasn't been a factor. 

Our users' job roles vary. They are mostly account management and development.

I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I had to look up how to do things, but I have never had to reach out to the technical support.

I have had clients send me Visio files. However, most people at the company were using Adobe Illustrator, Microsoft Word or PowerPoint.

The main reason why we went with Lucidchart was I don't like the solution in Microsoft Office and PowerPoint. They were very limited in what you can get them to do. They were also very slow to make things look the way you want, so it was not an adequate solution.

It is definitely easy to implement. It will not take a ton of time to get up and running using the tool.

We did not set it up company-wide. If people have a need for it, then we create an account for them, and that's it.

You can create a basic chart in five to six minutes without any problems. 99 percent of the things that you want to do are right there and exceedingly obvious on how to do them. 

As far as deployment, the only thing that I would tell people is go use it. They can figure it out without having me train them on it. If they need to use it, it's intuitive enough that I don't provide any training on how to use it. Everyone figures it out pretty easily.

It always saves time if you don't have to email things back and forth, then wonder if you have the latest version.

We are documenting some processes which were not documented before at all. I think that will help make projects go more smoothly in the future.

The pricing and licensing are fine, though I wish they didn't require you to buy the licenses in batches of five.

The overall suite is great at helping us to visualize each step of the process, from brainstorming initial ideas to turning those ideas into reality. We looked at a number of brainstorming whiteboard applications and decided to go with Lucidspark. It is the easiest to use. It had all the features that we were looking for. The fact that it integrates with Lucidchart is nice. So, if we're doing a whiteboard session to create architecture, we can immediately translate it into a formal hierarchy document.

It does everything that we want it to do. I would give it a 10 (out of 10). I think it's great.

It is not a huge deal for us that the suite can be centrally managed by a unified administration console, but it is nice.

We use some of the integrations with Microsoft. They're somewhat important, but not a deal breaker. We wish they would incorporate them into Lucidspark. So, if I make a chart and want to put it into a presentation, then it is nice to be able to make a change to the chart and have it automatically update in a presentation without having to reimport it. We are also heavy users of Microsoft Teams, so it's nice that I can share charts within Teams.

We don't really use it for new teams and hierarchy charts.

We really haven't used Lucidchart's ability to compare versions of documents. We probably should because it happens. The client will ask for a change to the architecture and see what it was before. However, we have not utilized this feature a lot.

I am using it to create a process document showing a process flow with a timeline.

I'm using the web version.

It provides real-time collaboration so that everyone is accessing and working on the same version of a document and that has made the project development process faster. I've tried it with a few of my team members, and we've all worked on things simultaneously. The application provided good, real-time updates of the changes that were being made. It saved us almost a week getting the final product out.

The ability to look at a diagram, rather than reading through written documents, also saves time and money, absolutely. My manager wanted a visual representation of the process flow, and Lucidchart helped immensely. I was stuck for two to three months when trying to make a visual representation of the process flow and I wasn't able to get it done. Using Lucidchart, I did it in one day. I asked for a week, but I went back with the final process flow and diagram within a day, which was really surprising. They were expecting me to take a week to build it. It has increased efficiency and productivity 

The templates are quite valuable, as is the fact that you can export to PDF, to a Visio document, or as a picture. These are valuable features for me because they give me the ability to make changes in any other product that I'm using. I'm not bound by one platform.

When it comes to documenting things like processes and systems, it's pretty good. Everything is already created via a template and then you just input your details and make the small changes as necessary. It's quite time-efficient and easy to create charts.

And it is definitely important that it accommodates both Mac and PC users so that you are not bound to one kind of operating system. In organizations there are different users. Somebody will be using a Mac and somebody else will be using a Windows PC. It's essential that the tool is created for both operating systems instead of just one.

One area for improvement is the fact that I had to create two sheets. I had to create a process flow diagram, and I had to create a timeline. I wasn't able to do that in one sheet. If they could add that kind of feature, where you could input a timeline and different types of templates into one worksheet, that would be really useful. I had to include two and then cut and paste, and that was an extra step for me.

I've been using Lucidchart for four weeks.

While using it on the web, it has been pretty stable. It would be even better if I could use it as enterprise-wide software as a service, and not on the web.

I believe it is pretty scalable but I can't judge how it would perform if it was deployed on a server, whether that server was Lucidchart's or on-premises. But my initial impression is that it is quite scalable.

It is currently being used within my team only, consisting of three people, and we are all business support analysts or service analysts. I don't have the power to decide if it will be deployed further in my organization, but I would definitely recommend it. We could submit ideas of new, cool applications that would be helpful for our organization. I'm definitely going to do that.

I haven't used tech support because it is fairly simple to use.

I went with it because we couldn't do certain things in Visio. I was Googling my use case and Lucidchart gave me templates and options that could combine to create a single process diagram with a timeline.

Switching from Visio to Lucidchart, was pretty easy. I was able to import my Visio files into the solution. That was pretty important because we had other process diagrams already created in Visio. We had to bring them over to Lucidchart so that we maintain them in a single platform.

The setup is straightforward. There was no deployment because I'm using the application on the web.

I have definitely seen a return on investment in the amount of time it has saved versus the fees I had to pay. If I would have spent a week working on a product and still not have been able to get to the final diagram, that would have wasted a lot of man-hours.

The licensing is pretty cost-effective but I haven't considered it on an enterprise level.

Visio is fine for creating charts but I found it difficult to go through the Help section and find out how to do things in Visio. Lucidchart was easy to navigate and provided an easy way to build a chart. Using Visio was very time-consuming while Lucidchart was intuitive.

Lucidchart's capabilities for visualizing and understanding process flows or workflows are pretty good. With Visio, there's one thing that is missing when creating process flows. If I have to create direction arrows from one box to another, it is easier in Lucidchart to connect them. And it is very intuitive in the sense that it automatically does so if it is a sequential process, and that functionality does not exist in Visio.

I briefly tried another tool from Atlassian but it had the limitation of only working within Atlassian's tools. That was the only other product that I considered before Lucidchart.

Lucidchart is quite interesting and an easy-to-use application. It offers you a range of templates that are ready to use. You can import your previous files from any other platform that you were using. It has various integrations that can be very beneficial if you are using enterprise applications like Slack and Salesforce, for example.

I have not tested the integrations but I expect they are quite useful because we use Atlassian Confluence and it would really be good to directly export from this application to Confluence. We do create process flows and flow charts in Confluence to make our customer base and to keep our Knowledge Base up to date. I haven't used the integrations because they have to go through a security review and be approved for use.

The biggest lesson I have learned from using it is that you need to take a leap of faith and try something new. Read the reviews, read the FAQs, and see the functionality. If you don't try, you won't get to know if it can help with what you are doing.

I primarily use Lucidchart for mobile app development.

Creating flowcharts and documentation is easy to do and the results are very nice.

I think that this solution is good in terms of its visualizations and it helps to understand process flows and workflows. The flowcharts and wireframes are very nice and easy to use.

The features for creating database schemas and modifying existing data structures are things that I have used a little bit. I find that this is a good tool when working with databases and it helps with strategy planning, ideation, and project planning. 

It is definitely important to use that Lucidchart accommodates both Mac and PC users. We have work that is done collaboratively in teams and we need to be able to share between team members. This is important regardless of platform.

Lucidchart allows for real-time collaboration, where multiple users can access the same version of a document. It has improved our project development process because we can discuss a journey map and a flowchart with developers in real-time. Using this tool, we are able to better interact with developers.

This ability to collaborate efficiently and in parallel has saved us time because it makes the job easier for our colleagues and teammates. I would estimate that it saves between three and four hours a day.

The entire tool is very good. The wireframing and flowchart are very nice features.

The interface is very user-friendly and supports drag and drop. You don't need to have technology or design knowledge in order to use it. Anybody can work with it.

I would like to have access to more colorful and more vibrant icons. Otherwise, the experience is very good.

I am new to Lucidchart and have only been using it for a short time.

The performance is very nice. Even when the internet speed is low, it is stable and performs well.

I have not been in contact with technical support.

Prior to implementing Lucidchart, I used SketchUp and SigmaNEST. I switched to Lucidchart because of the user-friendliness. The drag and drop functionality makes it very easy to use.

The price and licensing are good.

We do not currently use the integration with other products but it is something that we are planning to do in the future. Similarly, we do not yet use the functionality that allows us to compare versions of documents.

I would rate this solution a ten out of ten.

Our use cases have been mostly for software development. We use it to integrate software and for processes, like representing different business processes.

In terms of benefits, it's easy for me to communicate amongst technical and non-technical stakeholders to draw everything out so that we are all on the same page and discussions can be made. That's the most valuable part. 

Documenting complicated workflows and technology integrations so that we can go back to it has also been a benefit. And without having to dig into a lot of technical, the codes, the documents, I can simply understand on a high level what's happening. 

The features where you can draw the business process diagrams and flowchart and where you can control the ERD diagrams are what I find the most valuable.

I find Lucidchart's capabilities for visualizing and understanding process flows and workflows to be pretty good. There are a fair bit of choices between different visualizations, so it's pretty flexible. Their examples and knowledge base is good. I'm finding that really to be valuable.

It's important to us that Lucidchart accommodates both Mac and PC users because I use both devices.

The ability for people to look at the diagram rather than reading through written documents saved time, and as a result, money. If the diagram is good, then it quickly gives you understanding. It saves time.

Lucidchart helped to realize efficiencies in the projects we use it for. It's been pretty user-friendly so far.

In terms of improvement, there can be more templates. There are good templates but there could still be more.

The ones they have are pretty general. It would be good to have templates for real business needs. It would be a lot easier if they had use cases that people could relate to. There are templates, but they could provide examples of real use cases.

I have been using Lucidchart for two to three weeks. I use the web-based version.

So far, the stability is pretty good, but sometimes when I load up a new template or something it takes a while for it to load. It can be a bit resource-intensive. Sometimes it becomes a little slow, but I haven't had real problems. I'll probably find out more as I start using it more intensely.

It has APIs and integration you can do. But I haven't tried to scale it yet. 

I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really helpful. He showed me a lot of knowledge bases, templates, and things like that.

I have used Visio. The migration to Lucidchart was very easy because it's pretty much the same.

When it comes to intuitiveness and ease of use, I only used Visio in the app and sometimes you have to load up the app and it can take time to get started. So compared to that, because it's web-based, I find Lucidchart to be easier and quicker.

I briefly used Draw.io. Whenever you need to do something quickly, you just log in to it, but I haven't used something for a long period of time or for a lot of different projects.

The initial setup was pretty general. It didn't take much time, probably half an hour to log in, go through and understand the different tabs and everything.

It's a good tool and it's easy to get started with. It's web-based and has a good knowledge base and templates. It will meet your needs to get something up and running quickly.

I would rate Lucidchart an eight out of ten. 

I started using it for projects that I have to deliver at university. I see it more as a collaboration tool where you can create things, present them, and you can do idea maps. For me, it's mostly a graphics tool. If I had to present something that represents a hierarchy or a process, I could use it as well.

The ability for people to look at diagrams, rather than reading through written documents, saves time and money. It makes a presentation even easier to digest. It's faster.

The sticky notes are among the most valuable features. Also, the fact that it has templates so that I don't have to do things myself, starting from scratch, is very helpful. In addition, it's really easy to use. You can add stuff by clicking, without having to go to the options. You just click on something and the options you can use appear. So in general, what I like is how simple it is to use, and the templates.

The fact that it is compatible with both PC and Mac is important. I am a PC user, but I work with people who use Macs.

In addition, the fact that you can collaborate online and modify things in real time helps a lot. If you had to send things to a friend it would be a little more complicated. It saved me about five hours, due to the fact that we didn't have to send things back and forth.

One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally.

Also, in the web version, when I'm trying to log in it takes a while to load. It shows you a progression bar and that it's loading a document, but if it worked a little bit faster, it would be easier. Loading the projects I'm working on takes a lot of time.

I started using it about three or four months ago.

It's pretty stable. I haven't had any problems with it.

I would give the scalability a five out of 10. You have to download an image, which doesn't work as well.

Tech support is pretty good.

I used some online tools, but I don't remember what they were called. When I was looking for a tool to help me, I found Lucidchart easier to use, without a requirement to purchase it. The other tools ask you for your credit card to try the free trial, and I didn't like that. That's why I chose Lucidchart.

Setting it up was easy. I just created an account and started using it. It wasn't complicated.

My return on investment has been on hours spent. Going back and forth on documents is not only tiring but it takes a long time to complete a project that way. The ability to look at things in real time makes it a whole different experience. It makes work a little bit faster, helping you to more quickly finish stuff. It makes it easier for a team and makes projects easier to do.

I only use the free version.

Try it out, because it's really good. It might be good to download the desktop version. The desktop would be easier because it doesn't take as long to load. But overall, it's good.

I rate it a nine out of 10. The reason it's not a 10 is the load time. But other than that, everything is good.

I am primarily using it to draw org charts but I also use it to create flow charts.

My goal is to make sure that my org charts are presentable, and that they look great.

The look of the org charts and presentation of them to the management time is better and neater with Lucidchart. Things are more aligned; it's easier and quicker for me to create them. It used to take ages to make the boxes look the same and make the lines look the same.

This product has helped me to realize efficiency in the projects that I use it for, otherwise, I would not subscribe to it. I have explained to my HR department that it is easy to use and not very expensive.

I like Lucidchart's organizational charts for visualizing and understanding team hierarchies and relationships. I take instructions from the management team on how the charts should look, so I create them following their guidelines. In the past, this was a manual process. In Lucidchart, I don't copy the examples and use those, because I think every company has different ways of doing their org charts. However, I am able to create what I need.

Lucide chart is user-friendly and quite easy to use. In terms of ease of use and intuitiveness, I would rate this product a nine and a half out of ten.

I like the panel on the left of the screen that has all of the shapes that are available to use in the charts. It's easy to use because you can just drag and drop.

Drawing and connecting the lines is really nice.

I would like an on-premises version of the software that I can just download and use. I think that it's easier that way.

I started using Lucidchart approximately three weeks ago.

Stability-wise, I haven't run into any trouble so far.

Our team in Singapore is very small, so I'm subscribing as an individual user for now. I have a subscription for one year. I have recommended this solution to my wider team in our main office and they are looking into getting a team of users there. The things that I do here may also coincide with some of their charts and other types of drawings.

Prior to using Lucidchart, I was using Visio. I really struggled with drawing lines and with other actions. For example, it is difficult to make boxes symmetric. I find Lucidchart much easier to use.

Because of our experience with Visio, we started exploring other org chart drawing applications. This is when I tried Lucidchart and found it quite easy to use.

When I switched over from Visio, I did not try to import anything. I did it all from scratch. I prefer to do that, so it's clean.

The initial setup is very straightforward and the deployment is very quick. I started with a test and then I decided to pay for it. Once you pay, you can use it. You just have to choose what you want to do.

I deployed it myself. There is nothing complicated about it.

I have not seen a return on investment after only three weeks.

I have a subscription as an individual user for one year, and it is not expensive.

For me, the price is acceptable, which is why I'm able to get approval to use it. It is cheaper than other solutions that I have looked at.

I compared Lucidchart with one to two other applications, and I think the price is more reasonable.

This is a SaaS solution and I did not understand why it was that every time I wanted to get into Lucidchart, I had to go through Chrome or IE to open it and then log in from there. For most applications, you download it and you can just drag and drop it into your Windows and work from there. I wasn't sure if I was opening my charts the correct way. I really didn't mind because as long as I can get my work done, I'm happy.

The biggest lesson that I have learned from using this product is that I don't need to struggle with creating org charts. It's quick and easy to use.

I would rate this solution a nine out of ten.

The ability to have more than one person editing at the same time is the most valuable feature. You can have one diagram and have multiple users on it at the same time. We haven't been able to do that on other software. So that's the main reason we moved to Lucidchart.

The main benefits of Lucidchart are collaborative working and also being able to just create documents really quickly that are still editable. Even though you've done an initial quick layout, you don't lose the ability to go back and continue with that same chart and turn it into the final version.

The real-time collaboration among users, where we're working on the same version of the document or chart, sped up our project development process. Especially with remote working, you can have two people working and looking at it while discussing it at the same time. It just sped things up and especially eased remote working.

This real-time collaboration has also saved us time. It's just been quicker than it would otherwise have been if we didn't have it.

It's been more efficient than not using it. It's not like we had a regular process and we've changed over to this. It's that we've had a project and this is what we selected. It's been pretty good at visualizing and understanding workflows. We haven't come across anything that limits it.

It might already exist and I haven't used it, but in terms of improvement, I would like a hot-key system for some of the diagrams to auto-generate things a bit quicker to be able to produce charts a lot faster, or have more standard templates that you can just go to if you're trying to generate something quickly.

I have been using Lucidchart for a month and a half. 

I have not had performance issues. 

If you lose internet connection or you're in and out of the internet, then that can be an issue for loading it up, but that's the only issue.

We haven't rolled it out across too many people, but we haven't had any issues so far with adding people. We're not a massive company, so we're only looking at 10 users or so, but on that sort of scale, it's not an issue.

The users are all engineers of varying levels.

We switched from Visio to Lucidchart for some of our documentation. One of the main reasons why we use Lucidchart is to switch from Visio to that.

We haven't migrated any prior documents. We're still keeping them as a legacy on Visio, but anything new going forward is moving to Lucid.

The interface for Visio is obviously common to all of the Microsoft programs, so it's quite easy to pick that up, but despite Lucid not being as well known or having that background of being part of the 365 packages, I think it's pretty good for that integration and how easy it is to use.

We still have Visio for the old documentation that we have to keep information on. So we won't be getting rid of that, but won't be buying any new versions. It's not a subscription-type setup, it's that we own those versions of the software. We'll just keep them for when we need to do legacy-related support.

We won't be getting rid of the old documentation that we have to keep information on but we won't be buying any new versions. It's not a subscription-type setup, it's that we own those versions of the software. We'll just keep them for when we need to do legacy-related support.

The initial setup was really quick. It was already set up within the organization, so I didn't do that, and then somebody just sent me an email invite and that was it.

Lucidchart is really intuitive for a new user. We didn't specifically do any tutorials or anything like that. There's pretty reasonable support when you want. If you just Google how to do something, there's normally a step-by-step guide. I'd definitely encourage you to go with this solution especially if they want to do this concurrent working.

I would rate Lucidchart a nine out of ten. 

I'm a software engineer and one of my tasks is to design a system for how data will flow and how things will be organized. That's what made me start using the solution. If I go one step deeper into this project, I will need to make database-specific diagrams, including class entity and relationships diagrams.

I use it whenever I have to start any new project, any new REST API, any new system design, or microservices. That's when Lucidchart is the primary tool to work with.

Lucidchart is a SaaS-based solution.

Previously, I used to draw diagrams on my notebook, and sometimes I would make PowerPoint presentations. After getting to know Lucidchart, I have been better able to convey my ideas. I'm able to show what I'm thinking and how I'm thinking, including where I'm planning to put the instances, where I'm planning to use the database, and what I want to include in the database. I am clearly able to show these things to the rest of the team. It is super good.

As a result, it has saved me time, on the order of at least 50 to 60 percent, because of the ease of use. In the long term, if I save that kind of time, and the rest of my team members are able to contribute ideas on the diagrams, it's obviously good for efficiency. I can now focus on other things. I can really focus on the code, which it would have taken a lot more time to get into.

The real-time collaboration, where everyone is accessing and working on the same version of a document, is also good. It is easy to understand what other people have done, and it has saved us time. We used to do everything on whiteboards in the office or wherever we met. 

In addition, the ability for people to look at a diagram rather than reading through written documents is helpful. Who reads documents anyway? Rather than reading something and creating imagined diagrams in the mind, why not just get to a diagram directly? That saves a lot of time. If I was spending four hours on something like this previously, over the course of a couple of days, I am now spending two hours on it. That amounts to a significant amount of money saved.

It's very easy to use. I didn't go through any tutorials or any documentation. It was very easy for me to start. It is intuitive. Right after logging in, I was able to quickly just drag and drop and do the things I wanted to do, without any prior knowledge of the solution. The intuitive design is my favorite part. I have really enjoyed it, so far. On the left panel I can see everything that I can imagine needing. On top of that, if I miss something, it's still there, I can still access it. It has everything I want.

It makes hierarchies easy to understand. It's not that I haven't seen this type of feature anywhere else, I have, but it's sleek and simple and has fewer colors and that makes it easy to grasp.

It's capabilities for visualizing and understanding workflows make doing so very easy. 

Another positive is that it allows me to share things with my team members and get their input, and then they can also modify it per their requirements. That is good for the overall process and for teamwork. That part is super smooth, and that's while we have been in a culture of remote work because of the pandemic. We don't know when it will be behind us forever, so Lucidchart helps me to build confidence in my design. Using the solution, the designs are not only in my mind, they are in a document, and the rest of the team can always see it. In the current COVID-19 scenario, it is the best thing for sharing ideas, for sharing the designs, for architects, for senior engineers, and everyone.

The fact that Lucidchart accommodates both Mac and PC users is also important because different teams use different environments and systems. It's easy to communicate and there is no barrier due to the user's system, and that's always good.

Although it comes with a lot of pre-existing tools, it would help if it had some more design templates. By now, they must know what kinds of things people are trying out, and that should help them create more templates. I would also like to see a little more automation.

I started using Lucidchart a month ago and I'm on the demo version.

The stability has been good and the solution has been efficient. It's my primary charting tool.

As of now, it's difficult for me to talk about its scalability. In time, I'll be running into different, more, and larger diagrams. For now, I haven't felt any kind of lag in the existing environment. I haven't had to think about whether Lucidchart would be able to handle a lot more data.

I have not had to use their technical support yet.

Setting up Lucidchart was easy and smooth. There was nothing complex about it. I was using it after about 10 to 15 minutes.

So far, there has been no maintenance involved.

So far, the investment has been good in terms of time and learning. It has given me good value in return, in terms of time savings and better communication with the team, which, again, has resulted in efficiency and time savings. Time is money, so it has helped me to save a significant amount.

I tried Gliffy but I didn't find it that attractive. Lucidchart has a better UI and UX. The sign-in time was quick and the process was easy and I was directly able to get into the content I wanted to work on. Exporting is also better.

The biggest thing I have learned using Lucidchart is that it's always better to visualize, and help others visualize, what you are imagining or thinking, rather than sharing text or a document. It's on point. The diagrams help. I don't think anybody is interested in reading docs anymore.

I haven't tried any of the integrations so far, but it is good that those capabilities are there. I'll definitely use them, as required by my use cases. 

I have shared Lucidchart work via emails and invites, but it's good that it has a Slack integration because our company is using Slack. I intend on trying that feature, as Slack is good for informal communication. It will save time.

Everybody should be made aware of Lucidchart. People are aware of it already, to some extent, but everybody, including college students, should know about it. It just helps. 

If my use cases run into more complex scenarios and they need more features, I would definitely not hesitate to go for a premium version of  Lucidchart.