LogMeIn Rescue Reviews

1. Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting. 
2. We use "Unattended Access".

When we work with clients remotely, they usually always come back. They are recurring clients. So, it is real easy when we work with them, and we are using LogMeIn Rescue that we put LogMeIn Unattended on there. This allows us to remote into their computers or servers whenever they request speeding up the time to connect without having to send them a website and give them a code to get us in. 

It allows us virtually unlimited computers for remote access on Unattended. Where with LogMeIn Pro, or any other product, you have to pay on a computer-by-computer basis. With Rescue, you are just paying per technician license, and there is no limit to the amount of computers you can have set up for Unattended. The majority of our clients, we set them all up that way: their servers and their computers. This way, we can get in, and there is no additional cost to us.

That is why we have been using it as long as we have. The fact that it is accessible from both Mac and PC comes in handy, because we can work from any platform into any platform.

I would like to see a mobile client that would work on an iPad, so I do not always have to be on a PC or a full-blown Mac operating system. I would like it to have an iPad client, like their LogMeIn Pro has. Therefore, I can get into clients computers from my iPad. At the moment, I do not have that capability for providing IT support from an iPad.

It is been that way for a long time. I do not know if it is not a capability of their system, or if they just do not want to invest in it.

About 10 years.

For the most part, it has been stable. 

I would say over the last year, we have experienced more crashes with it, or disconnects. It is tough to tell if that is related to just internet connections flaking out, or if it is something on their end. Definitely on the Mac side of things, like when High Sierra came out, it was not compatible. Then, prior to that, if I would disconnect any sessions, it would often freeze up LogMeIn Rescue on the Mac, then I would have to force quit it and restart it. I have not had to do that as much since High Sierra, but prior to that, that was pretty common. 

Over the last year, we have had more stability issues than we have experienced previously, but it has not been a deterrent or hindrance. Just more of an annoyance when it happens.

No issues. You subscribe to however many technician seats that you want. I think we have seven or eight. Oftentimes, we are collaborating with multiple technicians on the same support call, so that is what really comes in handy, is that scalability of being able to invite another technician to pop in on the session, or to pass it over to a technician when want to hand it off to somebody else. So that is another great feature set that we use.

We rarely ever call them for support, but when we have, it has been very good. I would give them a 10 out of 10.

I am the one who made the decision to switch to LogMeIn Rescue, based on the Rescue Technician licenses. Prior to that, we were probably using whatever version of LogMeIn existed back then, their desktop client version, or we were probably using pcAnywhere.

It is very simple and straightforward. I think any IT professional could hop on and use it without needing much training whatsoever. It is not complicated at all.

The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business.

However, big businesses like Intuit use it to troubleshoot QuickBook support calls. You have small to enormous businesses that use this product. That probably says it all. If somebody like Intuit is using it, then it has to be fairly solid and robust.

No, I was at a small business technology trade show (one of Microsoft's S&B trade shows), and the uniqueness of LogMeIn Rescue pretty much sold itself. I do not recall if there were other products there. We have been using it ever since, and have not needed to look any further for anything else.

I do not have any shortcomings with the product at all. It meets our exact needs for what it does and how we use it.

Ease of use: Ease of end parties being able to login into the software.

I am a one man support show. So, it gives flexibility to be in more than one place at a time. I could be working at seven people's desks from one location. That is pretty useful and helpful.

Lessen the cost of it.

I have been using it for 10 years.

Yes, it is very stable.

The more technicians I deploy, the more expensive it is.

I would rate the technical support as a 10 out of 10. They know their product. Whenever I call them, they help me get to where I need to go very quickly.

No previous solutions, but now I am also using TeamViewer and GoToMeeting for certain things. I am kind of diverse. I still have LogMeIn Rescue and I have to decide if I am going to renew it.

Initial setup was straightforward.

If price is an issue, look elsewhere, but they are robust in features. 

For our company, great features, but too expensive. We are trying to keep costs down. If it were not for the cost issue, we would definitely stick with the product.

TeamViewer was one of the direct competitors.

Do your homework.

I do remote support, and the ability to work. Once I am connected, I can keep working on it, so it seems to be consistent. Big companies are using it. It has been working great for us.

• It gives us the ability to connect to PCs through a firewall. 
• They provide a multi-operating system with multi-platform support. 
• We have never had any issues with it.

It used to be cheaper: LogMeIn used to be free and LogMeIn Rescue used to be cheaper. 

The ability to log into PCs, MACs, and iOS to do On-Demand support for our software and troubleshooting is the big feature, but the disadvantage is the price. 

8 to 9 years.

No issues. We have had multiple sessions running at one time with no issues.

No issues. 

I do not think I have ever had to call tech support for LogMeIn Rescue.

We have never used another product.

You pay for subscription, you log in, and I actually had the agent running on my PC, so I could connect just double-click on LogMeIn. There were no setup issues.

It is fairly intuitive and I have used other products that are not quite as intuitive. The functionally works the way you expect it to, and everything is where it should expect to be. 

They have raised their price so high on all their products, it has left room for competitors to come in.

Where I used to work, where I had five licenses (and more stuff), and two LogMeIn Centrals, I was downsized out of there six months ago. The pricing for LogMeIn Rescue is about $1250 a seat per technician and LogMeIn Central for 100 PCs is about another $1200. It would have cost me about $2500 to do this on my own, and I am afraid in the next three months, the LogMeIn Rescue product I have already replaced with a $200 solution. It is not as nice, but it works and for 80% less. Then the LogMeIn Central, in three months, I will be phasing out of that as well, because I will get the whole thing for under $300 that they are charging at least $2500 for. 

LogMeIn used to be free. So it's gone from the free, to the paid, to the higher paid, to the very expensive, and they do not seem to care about retention. They have a premier product, no doubt in my mind. If I had my preference and I could afford it, I would be using it.

If I get a job with another company, a large organization, because of the pricing, I do not know if I could recommend it.

For doing remote support, this was the research we did for remote On-Demand support. This was really the only viable option at the time. We have been in it so long, now there are other options out there. 

GoToMyPC was out there and some other ones were out there, but for On-Demand support, this was really the product. Microsoft and everybody else were switching to it. So, Microsoft had a tool, some other people had tools, and they have all dropped their tools for LogMeIn.

It works.

It's the best product out there for support. The caveat is the price. You're paying for it. It is by far, probably, the premier product out there for support. The problem is, for a smaller organization, it has basically priced themselves out of the market.

The ability to either send a link or have a client that is not managed; essentially, to be able to access them remotely. 

A lot of our clients are in a 60 mile radius of our office. The ability to solve a problem in 10 minutes rather than roll out a truck makes a huge difference.

As a whole. I am still a little disappointed with the mobile side of it. Unfortunately, we just can't take over and manage a phone like we can a computer, and that would be really helpful.

The other thing is it would really be nice to be able to use the rescue console on an iPad or an iPhone, and I can't do that. You have to pay for it and we buy it. However, it is not as functional as the app that we use for desktops and servers. Just being able to chat with somebody on a cell phone is not all that helpful. I can call them and chat with them.

Stop and think about it. When I was reading the deal, it looked like we were going to be able to manage mobile devices or at least take them over and fix a problem, set up a mail account, or do something like that. Just being able to do a text chat with somebody, I can do that without the app. 

Seven years.

It is a great product. No stability issues. No problems, no crashes.

We routinely have four to six sessions going, so no scalability issues. 

I have only called them once, and it was to complain about a bill.

What happened is I could purchase it two ways. I could purchase it from my management console or I could purchase it direct from them. At the time, my management console was cheaper for what it offered, then they were directing me. I called to complain about that and they fixed it. That is the only time I have ever had to call them. 

We picked Rescue because our management console ran LogMeIn Pro and that was just part of the offering which came with it. We were so happy with LogMeIn Pro that we added Rescue to service clients which we did not manage.

There was nothing hard about it at all, though you do need to have some skill. 

Here is what I mean. A lot of times, because we basically are IT in-house that supports other people, some of our clients buy products and they can't keep straight where they are. They do not know whether they are dealing with their local computer or the remote computer. They get confused. You have to have enough skill to know which computer you are working on. This may be simple and straightforward, but not so much for someone who is not a computer person.

It will save you money and time. That is really what everything is about.

It's a little too expensive per license per year, but it probably pays for itself in the first 60 days of use every year. 

We actually looked at several other options. We were so pleased with the LogMeIn Pro, which we were already using, that we just went ahead and did Rescue as well.

It is a great product.

The reality is if you buy it to manage phones, you probably should not buy it. But if you buy it to manage computers, it will do just about anything you need to do. It will do anything you're capable of doing.

If you have got a computer that is not on the Internet, it does not do you a bit of good. You still have to go to that site. But you can do anything in LogMeIn that you can do sitting in front of a computer, if you are capable.