We are using the solution for integration purposes. We have our own DevOps pipeline. Jenkins is the key tool that is being used in the entire DevOps journey. It's like an automation build tool. It's a CI/CD: continuous integration and continuous deployment
DevOps Engineer at a financial services firm with 501-1,000 employees
Open-source and reliable but needs better documentation
Pros and Cons
- "It can scale easily."
- "The deploying and assessing of the development of our code and our application has been really useful, it's getting a bit easier for us to use Jenkins, and it is really helping us."
- "They need to improve their documentation."
- "They need to improve their documentation."
What is our primary use case?
What is most valuable?
We mostly enjoy the multi-branch pipeline support. We have multiple branches regarding, for example, the production environments. In this environment, we can use Jenkins for the deployment and integration of multiple branches.
The deploying and assessing of the development of our code and our application has been really useful.
It's getting a bit easier for us to use Jenkins, and it is really helping us.
The solution is stable.
It can scale easily.
Jenkins is pretty flexible and integrates with many products. As of now in the market, there is no vendor dependency. They are providing a lot of plugins, so it's not very difficult to integrate with others.
What needs improvement?
If they could provide some release management and integrated security like JFrog Xray and JFrog SonarQube, that would be ideal. If they could have a built-in security assessment, like a run times security assessment, or some engine within Jenkins, that would be great. We are expecting a collaborative solution. We'd prefer not to have to go through third parties. We want everything in a single place and without having to deal with extra applications and expenses.
I would want to see if they can add some security engines or security modules within the Jenkins portal so people wouldn't have to buy or go for some other outside products. As of now, security is the biggest concern. That should be the first priority after any technology.
They need to improve their documentation. When you compare it to Red Hat documentation which is very nice, you find that Jenkins does not provide much helpful documentation.
The product needs to showcase more use cases.
For how long have I used the solution?
I've used the solution for eight to ten years.
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March 2026
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What do I think about the stability of the solution?
The stability is good. it's reliable. I'd rate the stability four out of five.
What do I think about the scalability of the solution?
The solution can scale quite well.
We only have 20 to 30 users on the product right now. It's something our development team uses daily.
How are customer service and support?
The other people handle support cases. I'm not quite sure how quickly they respond since we have different infra teams, so they handle all these cases.
Which solution did I use previously and why did I switch?
The only competitor to Jenkins is Argo CD for Jenkins. We are not using it yet.
The approach is now changing to GitOps. People are moving towards the GitOps rather than the old DevOps model. That's where the Argo CD or Flex comes in as alternative tools that are picking up interest in the market.
How was the initial setup?
It would be easier to set up the solution if they offered better documentation. With more direction, it would be easier to deploy the solution. The steps shown in the documentation are not very clear.
It shouldn't be like a puzzle. I have to search everywhere, every time, and Google what I need. Rather than going to blogs and some open-source community blogs, it's better to have its own documentation. It should be very straightforward and clearly show the steps, the minimum requirements, and the bottlenecks. It should all be centralized as well.
I'd rate the setup process a three out of five in terms of ease of implementation.
What's my experience with pricing, setup cost, and licensing?
I'm not sure of the exact pricing of the product. My understanding is that it is not very expensive. It's an open-source tool. They do also have an enterprise version, which is what we use. It's the same tool whichever you use, however, with enterprise, you get support.
What other advice do I have?
We are customers of Jenkins.
I'd rate the solution seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal DevOps Engineer at Guavus
There is a large user base to provide community support, which I find very valuable.
Pros and Cons
- "Jenkins is the most widely used development tool, so there are many plugins and it's easy to integrate. There is a large user base to provide community support, which I find very valuable. If I need to find a better way to do something, I can always get help from the community. Automation is about thinking outside of the box, and other users are constantly adding new plugins."
- "Jenkins is the most widely used development tool, so there are many plugins and it's easy to integrate."
- "I would like them to provide space for people to have a central node that stores all the logs of workspace information in a distributed fashion to facilitate backup and restoration. Currently, everything is stored on one node, so you need to set up distributed storage or an endpoint that you can use for backing up your information."
- "I would like them to provide space for people to have a central node that stores all the logs of workspace information in a distributed fashion to facilitate backup and restoration."
What is our primary use case?
We use Jenkins for CI/CD application. It helps us develop and push out applications.
What is most valuable?
Jenkins is the most widely used development tool, so there are many plugins and it's easy to integrate. There is a large user base to provide community support, which I find very valuable. If I need to find a better way to do something, I can always get help from the community. Automation is about thinking outside of the box, and other users are constantly adding new plugins.
What needs improvement?
I would like them to provide space for people to have a central node that stores all the logs of workspace information in a distributed fashion to facilitate backup and restoration. Currently, everything is stored on one node, so you need to set up distributed storage or an endpoint that you can use for backing up your information.
For how long have I used the solution?
I have used Jenkins for five or six years.
What do I think about the stability of the solution?
Jenkins is highly stable.
What do I think about the scalability of the solution?
Jenkins can scale up. We have about 100-150 users working with it now.
How are customer service and support?
The documentation is extensive and community support is excellent.
How was the initial setup?
I rate Jenkins eight out of 10 for ease of setup. Jenkins evolved from running on a virtual machine to deploying inside Kubernetes, which has simplified the setup. Running Jenkins inside Kubernetes is straightforward. The only challenge is configuring the backup. We have two people maintaining Jenkins by updating the plugins and server about once every other month.
What about the implementation team?
We deployed Jenkins in-house.
What's my experience with pricing, setup cost, and licensing?
Jenkins is an open-source product, but you have the option to buy an enterprise license.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jenkins
March 2026
Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Infrastructure Solutions Architect at a real estate/law firm with 10,001+ employees
Great performance, and easy setup, and good integration with other solutions
Pros and Cons
- "The initial setup is pretty simple."
- "The performance is fine, and with the huge chunk of connectors that it has, you can literally connect to anything and add anything in the pipeline, with connector parts seamlessly able to integrate into different products and systems."
- "It would be helpful if they had a bit more interactive UI."
- "It would be helpful if they had a bit more interactive UI."
What is our primary use case?
We usually just use Jenkins for the CI, continuous integration, part. That is the use case we have.
What is most valuable?
The performance is fine. With the huge chunk of connectors that it has, you can literally connect to anything, and you can add anything in the pipeline. The connector parts are seamlessly able to integrate into different products and systems. That is the best part.
The initial setup is pretty simple.
It's stable.
Whatever is commonly used and whatever I have required, I have always found that Jenkins has integration with those platforms. I'm fully satisfied on that front.
What needs improvement?
It would be helpful if they had a bit more interactive UI.
For how long have I used the solution?
I've been using Jenkins for a while. I've used it at this organization and in my past organization.
What do I think about the stability of the solution?
The solution is stable. We haven't had any real issues. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I can't comment on scalability as I have never really tried to scale it previously. It's not part of our requirements.
I'm not sure how many people in our organization actually use the solution.
How are customer service and support?
I've never needed that assistance of technical support. I can't speak to how useful they are if you run into issues.
How was the initial setup?
The implementation process is pretty straightforward. It's not too complex.
I can't recall exactly how long it took to deploy.
What's my experience with pricing, setup cost, and licensing?
Licensing is not my domain. I can't speak to the exact costs.
What other advice do I have?
Many teams use Jenkins here. Some may use it on the cloud, and others may use it on-premises.
I'm using the latest version of the solution.
I'd rate the solution nine out of ten. The reason we love it is the huge amount of connectors that Jenkins has. It has seamless connectivity with literally every product from Octopus, and you can integrate everything into your pipeline seamlessly. That was the reason we switched to Jenkins.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Test Engineer at a outsourcing company with 201-500 employees
This is an open-source solution with a vast number of resources available online
Pros and Cons
- "The solution is scalable and has a large number of plugins that can help you scale it to your needs."
- "The solution has several advantages over its competition because it doesn't require a license, is easy to integrate, and there are a lot of free resources and information available online."
- "The solution's UI can use a facelift and the logs can use more detailed information."
- "The solution can be improved by introducing a handbook describing the variety of plugins that are available and what each one is used for."
What is our primary use case?
The solution is a continuous integration tool.
What is most valuable?
The most valuable features of the solution are the vast number of resources available online to all users and that it is open source.
What needs improvement?
The solution can be improved by introducing a handbook describing the variety of plugins that are available and what each one is used for. There are so many plugins if you don't have experience with them you can't create a properly working CI pipeline. The addition of automated plugins can improve the solution.
The solution's UI can use a facelift and the logs can use more detailed information.
For how long have I used the solution?
I have been using the solution for one and a half years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable and has a large number of plugins that can help you scale it to your needs.
How was the initial setup?
Aside from having to select the appropriate plugins the initial setup is straightforward.
What about the implementation team?
The implementation was done in-house.
What's my experience with pricing, setup cost, and licensing?
The solution is open source.
Which other solutions did I evaluate?
Before choosing the solution I evaluated TeamCity and GitHub Actions.
What other advice do I have?
I give the solution eight out of ten.
The solution has several advantages over its competition because it doesn't require a license, is easy to integrate, and there are a lot of free resources and information available online.
I recommend the solution and suggest to anyone thinking about using it to first familiarize yourself with the plugins and know what it is you want to get out of the product before installing it.
There are over 2000 people in our organization and over 80 percent of our project use this solution.
The solution has readily available documentation and support that can be found online.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Staff Engineer - Product and Platform Engineering at Altimetrik (Deployed at FORD)
Great open-based framework, but the integration support and reporting could be better
Pros and Cons
- "Jenkins's open-based framework is very valuable."
- "Jenkins's open-based framework is very valuable."
- "It can be improved by including automated mobile reporting integrations."
- "The solution is good but it can be improved by including automated mobile reporting integrations."
What is our primary use case?
We use this solution in conjunction with Java which is installed. We have to give it the main part, our desk framework and the GI repository. The solution automatically takes the code from the GI repository and automatically executes it as a face task. It could be done at a set time for minutes, hours, and any day of the week. For example, if we want to get it right every day, it has to be set automatically to take the quote.
What is most valuable?
Jenkins's open-based framework is very valuable. Most of the time, we go open-based and use any test automation, not only for the automation framework but for the developers. They will trigger the jobs also using Jenkins with blue ocean, but there is a cost, and anything you need can be related to Java. For example, if you want to build your application and deploy it, Jenkins takes one day compared with CA or other circles, and in addition, the bamboo Jenkins is a popular solution.
What needs improvement?
The solutions integrations support and reporting could be improved. Currently, Jenkins provides the features automatically. However, if we can trigger the job from our mobile, that would be great. We have done it once, but the next time we tried, it did not work. For example, when I was in India, I tried to execute our Jenkins job but could not. However, when I put the privacy on my data and phone, I connected to the VPN, and it automatically triggered.
For how long have I used the solution?
We have been using this solution as users for over six years and are currently using version 2.23.1.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. We can also add users for the particular solution, but that does not apply to the free version. We use the enterprise edition. Enterprise edition means it creates the domain for automation. Public members, can't access this edition, so if you're adding users for your members or groups, you have to go for the land visitation and the maintenance.
In my organization, over 50 users use this solution, specifically developers and QA leads. Not everyone has access to Jenkins because of the use of only one username and password. For example, if I'm developing scripts, my team members also develop them, and we push into the solution. But for Jenkins, it's only one access.
How are customer service and support?
We do not have any experience with customer service and support.
How was the initial setup?
The initial setup is easy. If you follow the documentation, it only takes a maximum of 20 minutes.
Which other solutions did I evaluate?
We chose this solution because the deployment was right. We have to go further when it comes to the interface edition. Also, it's less when you are competitive with the travel CVA and the bamboo, and we will find the resources using Jenkins easily when it comes to the market level. So that's why we preferred Jenkins.
What other advice do I have?
I rate this solution a seven out of ten. My advice is to go for the proof of concept. Go with the open source and follow this solution because it works. If you get a paid version, you'll have a trial version for some days. If it suits your requirements, then you can purchase it. Otherwise, if you purchase it and it does not meet your needs, then it's a waste of money. See how you can model the integrations, the automation, and the frameworks and then go further into the interface solution.
The solution is good but it can be improved by including automated mobile reporting integrations.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Operations Engineer at Wells Fargo
Excellent pipeline feature
Pros and Cons
- "Jenkins' most valuable feature is Pipeline."
- "Jenkins' stability is good, and we haven't had any issues with downtime."
- "Jenkins takes a long time to create archive files."
- "Jenkins takes a long time to create archive files."
What is our primary use case?
I mainly use Jenkins to create automatic triggers for pushing code.
What is most valuable?
Jenkins' most valuable feature is Pipeline.
What needs improvement?
Jenkins takes a long time to create archive files.
What do I think about the stability of the solution?
Jenkins' stability is good, and we haven't had any issues with downtime.
What do I think about the scalability of the solution?
Jenkins is scalable in the sense that we can develop as many jobs as necessary.
How are customer service and support?
Jenkins' technical support team is small but helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup isn't very complex, though it may take some time to create end scripts because it lies in the backend and needs to work during free integration time.
What about the implementation team?
We used a uDeploy IBM product and team.
What other advice do I have?
I would rate Jenkins eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Automation Technical Lead at a tech vendor with 10,001+ employees
Effective continuous deployment, simple multi-cluster implementation, and one-click setup
Pros and Cons
- "The most valuable feature of Jenkins is its continuous deployment. We can deploy to multi-cluster and multi-regions in the cloud."
- "The most valuable feature of Jenkins is its continuous deployment, and we can deploy to multi-cluster and multi-regions in the cloud."
- "Jenkins could improve by allowing more scripting languages. We need to use Groovy scripting and it is difficult to debug and it is not ideal for creating file scripts. We tried to search for assistance but we did not find much help."
- "Jenkins could improve by allowing more scripting languages. We need to use Groovy scripting and it is difficult to debug and it is not ideal for creating file scripts."
What is our primary use case?
We are using Jenkins for running our test jobs, and multi-cluster deployments in the cloud.
What is most valuable?
The most valuable feature of Jenkins is its continuous deployment. We can deploy to multi-cluster and multi-regions in the cloud.
What needs improvement?
Jenkins could improve by allowing more scripting languages. We need to use Groovy scripting and it is difficult to debug and it is not ideal for creating file scripts. We tried to search for assistance but we did not find much help.
For how long have I used the solution?
I have been working with Jenkins for approximately three years.
What do I think about the stability of the solution?
Jenkins is not always stable. We have encountered approximately 20 percent downtime.
What do I think about the scalability of the solution?
The scalability of Jenkins could improve. If we are running a lot of jobs, it is not scaling up or down very well.
We have multiple jobs running and they can be between 50 to 100 at a time.
Which solution did I use previously and why did I switch?
I have not used another solution prior to Jenkins.
How was the initial setup?
The initial setup of Jenkins is a one-click deployment to multiple regions which is helpful. Additionally, it is easy to configure, and it is straightforward.
What about the implementation team?
Jenkins is easy to maintain.
What other advice do I have?
My advice to others is they should use Jenkins in the cloud. If they try to access the solution outside of the cloud environment, you need to configure whitelists and other configurations and keep an eye on them.
I rate Jenkins a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director - Quality Engineering at mobileum
Easy to use and has a lot of integrations
Pros and Cons
- "Jenkins is very easy to use."
- "I would recommend Jenkins to anyone thinking of implementing it into their organization."
- "I would like to see even more integrations included in the next release."
- "I would like to see more integrations included in the next release."
What is our primary use case?
We use Jenkins to build and deploy our software.
What is most valuable?
Jenkins is very easy to use. It has a lot of integrations.
What needs improvement?
I would like to see more integrations included in the next release.
For how long have I used the solution?
I have been using Jenkins for two years.
What do I think about the stability of the solution?
Jenkins is a stable solution.
What do I think about the scalability of the solution?
Currently, we have 100 users working with Jenkins. We haven't had the need to scale the solution. We are satisfied with what we have.
How are customer service and support?
There hasn't been a need to contact technical support.
Which solution did I use previously and why did I switch?
Prior to using Jenkins, we were using Maven. We decided to switch because of the cloud enablement and the continuous integration.
How was the initial setup?
The initial setup of Jenkins is easy.
What about the implementation team?
We used an outside provider to install Jenkins.
What other advice do I have?
I would recommend Jenkins to anyone thinking of implementing it into their organization.
Overall, I would rate Jenkins a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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