We use Jenkins in CI/CD pipelines.
Integrates with multiple tools like Bitbucket and makes life easier
Pros and Cons
- "Jenkins integrates with multiple tools like Bitbucket and makes life easier. We don't have to write a lot of code since a lot of libraries are available."
- "The product should provide more visualization as to how many pipelines are performing and how many builds are happening. It should also integrate with Kubernetes and OpenShift."
What is our primary use case?
What is most valuable?
Jenkins integrates with multiple tools like Bitbucket and makes life easier. We don't have to write a lot of code since a lot of libraries are available.
What needs improvement?
The product should provide more visualization as to how many pipelines are performing and how many builds are happening. It should also integrate with Kubernetes and OpenShift.
For how long have I used the solution?
I have been working with the solution for one and a half years.
Buyer's Guide
Jenkins
December 2025
Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,889 professionals have used our research since 2012.
What do I think about the stability of the solution?
I would rate the product a nine out of ten.
What do I think about the scalability of the solution?
Jenkins is pretty scalable and I would rate it an eight out of ten. My company has more than 100 users for it. We use the tool every day.
How are customer service and support?
We report to our infrastructure team about the plugin issues.
Which solution did I use previously and why did I switch?
We wrote our own custom scripts before Jenkins.
How was the initial setup?
The tool requires maintenance whenever upgrades are available.
What's my experience with pricing, setup cost, and licensing?
We use the tool's open-source version which is free. There is an enterprise version which is expensive but comes with better support.
What other advice do I have?
I would rate Jenkins a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Embedded Software Engineer at a manufacturing company with 201-500 employees
Flexible script customization, reliable, and scales well
Pros and Cons
- "The most valuable features of Jenkins are the integration of automatic scripts for testing and the user's ability to use any script."
- "Jenkins is not an easy solution to use and the configuration is not simple. They can improve the solution by adding a graphical interface that is more user-friendly."
What is our primary use case?
We are using Jenkins to automate the compilation and check the implementation from scripts for validation and testing. It's a useful tool for any developer.
If the code works fine in the company's development environment, it doesn't mean that it will be okay for other platforms. We're using Jenkins to test the server in platforms. It's very helpful.
How has it helped my organization?
Jenkins has improved our organization by allowing us to use automatic testing to cover all the various levels of software, which includes software embedded into hardware. It has been very difficult to be able to run tests in embedded software in the past.
What is most valuable?
The most valuable features of Jenkins are the integration of automatic scripts for testing and the user's ability to use any script.
What needs improvement?
Jenkins is not an easy solution to use and the configuration is not simple. They can improve the solution by adding a graphical interface that is more user-friendly.
For how long have I used the solution?
I have been using Jenkins for approximately one year.
What do I think about the stability of the solution?
The stability of Jenkins is good.
What do I think about the scalability of the solution?
Jenkins is scalable.
We have five people that are using this solution in my company.
How are customer service and support?
I have not used the support from Jenkins.
Which solution did I use previously and why did I switch?
I did not use a solution other than Jenkins.
How was the initial setup?
Jenkins is complex to implement.
What about the implementation team?
The implementation of the solution was done in-house. We use two or three people for the deployment.
What was our ROI?
The solution has had good value for the money we spent.
What other advice do I have?
My advice to others is this is a tool that will help save time have good coverage for the validation environment and test more hardware capabilities. For example, it can handle an embedded system and it can run any type of script.
I rate Jenkins a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jenkins
December 2025
Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,889 professionals have used our research since 2012.
Senior Consultant and Trainer at a tech company with 11-50 employees
Open source information server with multiple features including providing a comprehensive history of deployments
Pros and Cons
- "The most valuable aspect of this solution is that there are multiple features. We can abstract certain variables and then build our deployment routine while being able to do some abstraction onto the SSH connections."
- "This solution could be improved by removing the storage of unnecessary data such as the history of test deployments that were unsuccessful."
How has it helped my organization?
We use Jenkins to remove human error when completing multiple deployments.
What is most valuable?
The most valuable aspect of this solution is that there are multiple features. We can abstract certain variables and then build our deployment routine while being able to do some abstraction onto the SSH connections.
We can access a history of the different deployments so that we know whenever we have an issue. Problems are well documented so we can actually go back into your deployment history when necessary.
What needs improvement?
This solution could be improved by removing the storage of unnecessary data such as the history of test deployments that were unsuccessful.
In a future release, we would like to have access to more third party plugins and would like to integrate with tools like Kubernetes.
For how long have I used the solution?
We have been using this solution since 2014.
What do I think about the stability of the solution?
This is generally a stable solution. Sometimes we have experienced some issues but they have been minor.
Which solution did I use previously and why did I switch?
We have previously used an FTP server and we would copy and paste the files manually. I still prefer to use Bash scripts directly and deploy using SSH, or there are situations where we will not use an application because it would be overkill for such a simple deployment. We continue to use alternatives alongside Jenkins because sometimes it is pointless to build an entire Jenkins job just for deploying a website.
How was the initial setup?
There is a learning curve at the beginning. Jenkins could have setup wizards that could help you start off instead of having to rely on someone, reading a manual or completing an online tutorial.
What about the implementation team?
We've done everything in-house.
What's my experience with pricing, setup cost, and licensing?
We use the open source solution.
What other advice do I have?
There might be unnecessary overheads if you're trying to use Jenkins for very simple deployments. I would say make sure that you actually need to use Jenkins for specific actions.
I would rate this solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Software Engineer at a tech vendor with 51-200 employees
A good web development solution that lacks in mobile development functionality
Pros and Cons
- "We really appreciate that this solution is plug and play. When coding in the version control system, this product completes the build process automatically."
- "We would like to see the addition of mobile simulators support to this solution, as part of its open-source offering. We currently have to carry out manual testing for these platforms."
What is our primary use case?
We use this solution to build, test, and then deploy new software to the FTP server.
How has it helped my organization?
This solution has improved our organization with how much time it saves when coding.
What is most valuable?
We really appreciate that this solution is plug and play. When coding in the version control system, this product completes the build process automatically.
What needs improvement?
We would like to see the addition of mobile simulators support to this solution, as part of its open-source offering. We currently have to carry out manual testing for these platforms.
For how long have I used the solution?
We have worked with this solution for around four years.
What do I think about the stability of the solution?
We have found the stability of this solution to be good.
What do I think about the scalability of the solution?
Due to the lack of mobile simulators, we have not scaled this solution.
How are customer service and support?
We have not had to contact the technical support team; the official documentation provided has resolved any issues we came across.
How was the initial setup?
We found the initial setup of this solution to be okay. The setup isn't complicated, but there is some step by step documentation provided that will need to be read and followed during the process.
The deployment of the product took one or two days initially, and only took one person to action.
What about the implementation team?
We carried out implementation and deployment of this product using our in-house team.
What's my experience with pricing, setup cost, and licensing?
This is an open-source solution for the basic features. However, if an organization wishes to include specific functionality, outside of the basic package, there are extra costs involved.
Which other solutions did I evaluate?
We previously trialed an AWS-based product. However, it was complex to use and conflicted with some of our existing software.
What other advice do I have?
We highly recommend this solution for web development. However, for mobile development, it may be better for organizations to consider other options.
I would rate this solution a five out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Developer Senior Genexus 16 Analyst at a tech services company with 51-200 employees
An open source automation server that helps you build anything
Pros and Cons
- "I love Jenkins. I like that you work on anything, and you make anything. Jenkins is very important for my team. I am satisfied with the product."
- "Jenkins can be improved, but it's difficult for me to explain. The initial setup could be more straightforward. If you connect Jenkins with bookings and lockouts, it can be challenging."
What is our primary use case?
We use Jenkins for deploying with GenX and work on the pipeline too. We engage in many activities using both Jenkins and GenX.
What is most valuable?
I love Jenkins. I like that you work on anything, and you make anything. Jenkins is very important for my team. I am satisfied with the product.
What needs improvement?
Jenkins can be improved, but it's difficult for me to explain. The initial setup could be more straightforward. If you connect Jenkins with bookings and lockouts, it can be challenging.
For how long have I used the solution?
I have been using Jenkins for three years.
What do I think about the stability of the solution?
Jenkins is a stable product.
What do I think about the scalability of the solution?
Jenkins is a scalable solution. We have ten people using this product right now.
How are customer service and support?
Technical support was very good.
On a scale from one to five, I would give technical support a five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup depends on the project and related activities.
What about the implementation team?
I have implemented this solution myself, and I have also used a consultant on other occasions.
What's my experience with pricing, setup cost, and licensing?
Jenkins is not expensive and reasonably priced.
What other advice do I have?
I would recommend Jenkins to potential users. You can use Jenkins with other products and make anything you like.
On a scale from one to ten, I would give Jenkins a ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Operations Engineer
Excellent pipeline feature
Pros and Cons
- "Jenkins' most valuable feature is Pipeline."
- "Jenkins takes a long time to create archive files."
What is our primary use case?
I mainly use Jenkins to create automatic triggers for pushing code.
What is most valuable?
Jenkins' most valuable feature is Pipeline.
What needs improvement?
Jenkins takes a long time to create archive files.
What do I think about the stability of the solution?
Jenkins' stability is good, and we haven't had any issues with downtime.
What do I think about the scalability of the solution?
Jenkins is scalable in the sense that we can develop as many jobs as necessary.
How are customer service and support?
Jenkins' technical support team is small but helpful.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup isn't very complex, though it may take some time to create end scripts because it lies in the backend and needs to work during free integration time.
What about the implementation team?
We used a uDeploy IBM product and team.
What other advice do I have?
I would rate Jenkins eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps Consultant at a computer software company with 10,001+ employees
An unsatisfactory user interface and the documentation is not helpful
Pros and Cons
- "The solution is scalable and concurrent users have access to the platform."
- "The documentation is not helpful, as it is not user-friendly."
What is our primary use case?
We use this product as an open-source CI/CD. It allows integration, building pipelines, and even linking them to Azure or AWS platforms. It is an open-source tool. However, I wouldn't call it a public cloud. I would refer to it as an open-source tool for continuous integration and deployment. It can be integrated across every platform.
Our primary use case for this solution is creating pipelines for some projects we work on. Additionally, we use it to build pipelines and provide them with commands. For example, if we want to make a Docker image or send the deployments to Azure then we can integrate them into the Jenkins app service instead of Azure DevOps.
What needs improvement?
The user interface could definitely be improved, and I rate it close to zero. It isn't very good, and I am sure why it has not been worked on. The user interface could definitely be improved.
For how long have I used the solution?
We have been using this solution for approximately a year and a half and are currently using the latest version.
What do I think about the stability of the solution?
The solution is stable but it is slow. It is a free service so I can't complain about the time it takes.
What do I think about the scalability of the solution?
The solution is scalable and concurrent users have access to the platform. Currently, only a few people in our company are using this product.
How are customer service and support?
I have not contacted customer service and support.
How was the initial setup?
The initial setup was difficult. It is not easy to comprehend, and I recommend having a hands-on tutor or experience for you to be able to use it effectively. Additionally, the documentation is not helpful, as it is not user-friendly. I am unsure if this is because it is an open-source product, but it can definitely be improved.
It took approximately two hours to set up from scratch. In order to create the Docker image dependencies that need to be integrated need to be checked. The required keys also need to be identified because some SSH keys might be needed.
Which other solutions did I evaluate?
We chose this solution because it is in line with the budget and customer preferences.
What other advice do I have?
I rate this product a four out of ten. I would advise people using this product for the first time to review the provided documentation and watch some YouTube videos on the setup process while trying to understand the platform itself. The documentation is essential as it allows for a better explanation of some features and YouTube assists with troubleshooting. The product is affordable, but the user interface needs to be improved.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director - Quality Engineering at a computer software company with 1,001-5,000 employees
Easy to use and has a lot of integrations
Pros and Cons
- "Jenkins is very easy to use."
- "I would like to see even more integrations included in the next release."
What is our primary use case?
We use Jenkins to build and deploy our software.
What is most valuable?
Jenkins is very easy to use. It has a lot of integrations.
What needs improvement?
I would like to see more integrations included in the next release.
For how long have I used the solution?
I have been using Jenkins for two years.
What do I think about the stability of the solution?
Jenkins is a stable solution.
What do I think about the scalability of the solution?
Currently, we have 100 users working with Jenkins. We haven't had the need to scale the solution. We are satisfied with what we have.
How are customer service and support?
There hasn't been a need to contact technical support.
Which solution did I use previously and why did I switch?
Prior to using Jenkins, we were using Maven. We decided to switch because of the cloud enablement and the continuous integration.
How was the initial setup?
The initial setup of Jenkins is easy.
What about the implementation team?
We used an outside provider to install Jenkins.
What other advice do I have?
I would recommend Jenkins to anyone thinking of implementing it into their organization.
Overall, I would rate Jenkins a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Download our free Jenkins Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2025
Product Categories
Build AutomationPopular Comparisons
GitLab
VMware Tanzu Platform
Tekton
GitHub Actions
Harness
TeamCity
Bamboo
AWS CodePipeline
Chef
CloudBees
GoCD
CircleCI
Bazel
Digital.ai Release
Buyer's Guide
Download our free Jenkins Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- What are the differences among Jenkins, Urbancode build and ElectricAccelerator?
- How does Tekton compare with Jenkins?
- What are the differences among Jenkins, Urbancode build and ElectricAccelerator?
- When evaluating Build Automation, what aspect do you think is the most important to look for?
- Should project automation software be integrated with cloud-based tools?
- Is there a need for workflow automation?
- What is the Robotic Process Automation (RPA) life cycle?
- What is Automation as a Service (AaaS)?
- Why is Build Automation important for companies?






















