- Extensibility
- Usability
Software Developer with 51-200 employees
It's simple and intuitive but the plugins need to be streamlined
Pros and Cons
- "We've achieved continuous integration and delivery on all our commits, securing the quality of all of our products on their main branches."
- "Many of the plugins needs to be streamlined, their terminology needs to be the same and some plugins should be split into multiple smaller plugins."
What is most valuable?
How has it helped my organization?
We've achieved continuous integration and delivery on all our commits, securing the quality of all of our products on their main branches. The features used come almost out of the box.
What needs improvement?
Many of the plugins needs to be streamlined, their terminology needs to be the same and some plugins should be split into multiple smaller plugins.
For how long have I used the solution?
Since 2010, so almost five years.
Buyer's Guide
Jenkins
March 2026
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What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
Minor, but those issues typically gets fixed after reporting them. Some issues can be addressed as pull requests, fixing them myself.
What do I think about the scalability of the solution?
No, not after the lazy-load of items were introduced.
How are customer service and support?
Customer Service:
5/10.
Technical Support:5/10.
Which solution did I use previously and why did I switch?
I used Hudson before, so the switch was quite natural.
What about the implementation team?
In-house implementation.
What's my experience with pricing, setup cost, and licensing?
My colleagues and I did the setup, so only the hours we spent doing it.
Which other solutions did I evaluate?
We also looked at Buildbot.
What other advice do I have?
Just go for it. It's simple and intuitive.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
QA Automation Lead at a tech company with 51-200 employees
Provisioning VMs was an issue during deployment but automation in general has been improved.
Pros and Cons
- "Automation in general has been improved."
- "Provisioning of VMs during deployment."
What is most valuable?
I can build slaves and extensions through plugins.
How has it helped my organization?
Automation in general has been improved.
What needs improvement?
Provisioning of VMs during deployment.
For how long have I used the solution?
Five years.
What was my experience with deployment of the solution?
Provisioning VMs during deployment was an issue.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
Not needed.
Technical Support:Not needed.
Which solution did I use previously and why did I switch?
We previously used Hudson, and CruiseControl.
How was the initial setup?
Initial set-up was straightforward.
What about the implementation team?
We implemented in-house.
Which other solutions did I evaluate?
We compared Jenkins to CruiseControl.
What other advice do I have?
It works.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jenkins
March 2026
Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Senior Software Automation Engineer with 501-1,000 employees
Open source community with many plugins although stability for all but the most popular plugins needs to be improved.
Pros and Cons
- "Do it! There's really no way you can lose."
- "Polish for the user interface, stability of plugins beyond the very most commonly used ones."
What is most valuable?
Open source community with many plugins & flexibility as an automation platform.
How has it helped my organization?
Rather than send emails and tickets around we can hand out "buttons" to teams so they can do self-service for actions that used to involve manual effort from the Operations group.
What needs improvement?
Polish for the user interface, stability of plugins beyond the very most commonly used ones.
For how long have I used the solution?
Over seven years.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No, although in some scenarios memory use can bloat over time.
What do I think about the scalability of the solution?
Not directly, but because of our overcomplicated networking setup we had to spread over multiple Jenkins masters each with a set of nodes.
How are customer service and technical support?
Customer Service:
Open source version, but have occasionally asked a quick question in the IRC channel and sometimes get a clue or two.
Technical Support:Open source version, but have occasionally asked a quick question in the IRC channel and sometimes get a clue or two.
Which solution did I use previously and why did I switch?
We started with Bamboo, but it wasn't flexible enough (at the time) to also be used for general automation (code deployments, application restarts, etc). Really we might have just expected too much of it.
How was the initial setup?
Easy. Drop in .war file, and restart the Tomcat server.
What about the implementation team?
In-house.
What was our ROI?
Hard to say. Although it was free, so infinite.
What's my experience with pricing, setup cost, and licensing?
Free. Takes some work hours of course, but those come back many fold in improved productivity through automation.
Which other solutions did I evaluate?
No, we picked a long time ago before there were a lot of alternative options on the market. The few others available were expensive. Jenkins (well, Hudson at the time) was free!
What other advice do I have?
Do it! There's really no way you can lose. Even if you decide Jenkins isn't for you then you only spent work hours that helped train your staff and create reusable scripts that can be applied in other tools just as well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Operations at a tech vendor with 51-200 employees
Strong community of developers and contributors
Jenkins is also open source, in very active development, and has a strong community of developers and contributors. Because Jenkins is a fork of Hudson, the interface is similar, and much of the core code remains the same (although Hudson 3.0 has some significant changes). Without going too far into the debate (you can read more about it from the Jenkins team and the Hudson team), it comes down to what your dev environment looks like. If you’re in an Oracle-heavy company, Hudson may work best for you. If you’re not, consider Jenkins. Jenkins seems to have more active dev going on right now. Both solutions are integrated with Eclipse and are heavily Java oriented (although not to the exclusion of other technologies).
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Alex,
I have heard good things about Jenkins. Can you please list a couple of sites that would help someone learn more about Jenkins from the ground level?