Open source community with many plugins & flexibility as an automation platform.
Senior Software Automation Engineer with 501-1,000 employees
Open source community with many plugins although stability for all but the most popular plugins needs to be improved.
What is most valuable?
How has it helped my organization?
Rather than send emails and tickets around we can hand out "buttons" to teams so they can do self-service for actions that used to involve manual effort from the Operations group.
What needs improvement?
Polish for the user interface, stability of plugins beyond the very most commonly used ones.
For how long have I used the solution?
Over seven years.
Buyer's Guide
Jenkins
June 2025

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What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No, although in some scenarios memory use can bloat over time.
What do I think about the scalability of the solution?
Not directly, but because of our overcomplicated networking setup we had to spread over multiple Jenkins masters each with a set of nodes.
How are customer service and support?
Customer Service:
Open source version, but have occasionally asked a quick question in the IRC channel and sometimes get a clue or two.
Technical Support:Open source version, but have occasionally asked a quick question in the IRC channel and sometimes get a clue or two.
Which solution did I use previously and why did I switch?
We started with Bamboo, but it wasn't flexible enough (at the time) to also be used for general automation (code deployments, application restarts, etc). Really we might have just expected too much of it.
How was the initial setup?
Easy. Drop in .war file, and restart the Tomcat server.
What about the implementation team?
In-house.
What was our ROI?
Hard to say. Although it was free, so infinite.
What's my experience with pricing, setup cost, and licensing?
Free. Takes some work hours of course, but those come back many fold in improved productivity through automation.
Which other solutions did I evaluate?
No, we picked a long time ago before there were a lot of alternative options on the market. The few others available were expensive. Jenkins (well, Hudson at the time) was free!
What other advice do I have?
Do it! There's really no way you can lose. Even if you decide Jenkins isn't for you then you only spent work hours that helped train your staff and create reusable scripts that can be applied in other tools just as well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Operations at a tech vendor with 51-200 employees
Strong community of developers and contributors
Jenkins is also open source, in very active development, and has a strong community of developers and contributors. Because Jenkins is a fork of Hudson, the interface is similar, and much of the core code remains the same (although Hudson 3.0 has some significant changes). Without going too far into the debate (you can read more about it from the Jenkins team and the Hudson team), it comes down to what your dev environment looks like. If you’re in an Oracle-heavy company, Hudson may work best for you. If you’re not, consider Jenkins. Jenkins seems to have more active dev going on right now. Both solutions are integrated with Eclipse and are heavily Java oriented (although not to the exclusion of other technologies).
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jenkins
June 2025

Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,711 professionals have used our research since 2012.
Platform Software Engineer 4 at Nexthink
Time-saving automation with security benefits but needs improvement in job sequence reliability
Pros and Cons
- "Jenkins is particularly valuable since it saves time by automating manual tasks."
- "There are some issues with Jenkins, especially with the SIP job."
What is our primary use case?
I primarily handle Jenkins in my organization for tasks such as enabling CI/CD and infrastructure deployment. We deploy applications and automate processes using the open-source Jenkins solution rather than CloudBees.
How has it helped my organization?
Jenkins has been a good fit for our processes. We have biweekly sprints with continuous integration and delivery, enabling us to automate many tasks. This improves efficiency and fits well into our requirements.
What is most valuable?
Jenkins is particularly valuable since it saves time by automating manual tasks. It also securely stores secret information, supports a wide range of integration plugins, maintains deployment history, and allows seamless user onboarding with LDAP connectivity. Additionally, the setup is straightforward.
What needs improvement?
There are some issues with Jenkins, especially with the SIP job. When you run the SIP job, it triggers child jobs in a sequence, yet often fails post-completion. These issues are open in Jenkins, and while there are fixes and it remains usable, improvements are needed in this area.
For how long have I used the solution?
I have around eight years of experience working with Jenkins.
What do I think about the stability of the solution?
I would rate Jenkins' stability as seven out of ten. The software is quite reliable, but there is room for improvement.
What do I think about the scalability of the solution?
Jenkins is scalable; you can add multiple worker nodes to manage load effectively. I would rate its scalability as eight out of ten.
How are customer service and support?
For Jenkins, being an open source solution, there is no official technical support available. You can raise issues in GitHub, however, it's primarily supported by an open-source community.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Jenkins, we used shared groups to deploy, which was mostly a manual operation involving automated scripts. Jenkins replaced this by automating processes, which enhanced efficiency.
How was the initial setup?
The initial setup of Jenkins is fairly easy, especially for someone with my background. It's a straightforward process.
What other advice do I have?
Based on my experience, I would recommend Jenkins since it greatly automates processes, securely stores sensitive information, supports multiple integrations, and maintains deployment history effectively.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Oct 21, 2024
Flag as inappropriateCloud Architect & Devops engineer at KdmConsulting
Stable, secure, with good plugins
Pros and Cons
- "Jenkins has built good plugins and has a good security platform."
- "Jenkins needs a faster deployment process."
What is our primary use case?
Jenkins has good plugins and a secure platform.
What is most valuable?
I have to take the source code, build it, and test it with SonarQube. After passing it, I make the container, and with this container, we deploy to Kubernetes.
What needs improvement?
Even though you can get into the public cloud, they have to improve the base layer on marketplaces.
For how long have I used the solution?
I have been using Jenkins for the past three years.
What do I think about the stability of the solution?
Jenkins is as stable as the public cloud.
What do I think about the scalability of the solution?
You have to manually scale Jenkins.
What's my experience with pricing, setup cost, and licensing?
The setup of Jenkins takes a lot of time. Having faster deployment would be helpful.
What other advice do I have?
The time has come for companies to move to containers. I believe that Kubernetes services are based on the customer's needs in a secure manner. People will go with AWS or GCP.
I would rate Jenkins an eight on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Java Developer at a financial services firm with 10,001+ employees
Helps with continuous integration but onboarding could be smoother
Pros and Cons
- "Jenkins is stable, user-friendly, and helps with continuous integration. As of today, I can't see any tool that's better than Jenkins."
- "The onboarding of Jenkins should be smoother, and it should have more pipelines available as it's deployed on many different servers."
What is our primary use case?
I primarily use Jenkins to deploy APIs for microservices, creating pipelines and providing the source code link.
How has it helped my organization?
Jenkins helps to maintain continuous integration whenever we make changes in the code and to deploy the code whenever we do any check-ins.
What needs improvement?
The onboarding of Jenkins should be smoother, and it should have more pipelines available as it's deployed on many different servers. We should be able to do minimal configuration changes and deploy our API from multiple regions like AWS, GCP, or virtual environments like VM.
For how long have I used the solution?
I've been using Jenkins for six years.
What do I think about the stability of the solution?
Jenkins works perfectly well - we've never faced any outages or issues with it.
How was the initial setup?
The initial setup isn't difficult.
What about the implementation team?
We implemented using an in-house team.
What other advice do I have?
Jenkins is stable, user-friendly, and helps with continuous integration. As of today, I can't see any tool that's better than Jenkins. If you have very few APIs which can be deployed manually, I wouldn't recommend Jenkins. However, I would recommend it for those with multiple APIs and many clients, who are doing code changes on a daily basis. I would give Jenkins a rating of seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Alex,
I have heard good things about Jenkins. Can you please list a couple of sites that would help someone learn more about Jenkins from the ground level?