The primary use cases include manifest generation and publishing modules.
Software Engineer 2 at a tech services company with 10,001+ employees
Links well to a repository and is stable and scalable
Pros and Cons
- "GitHub linking is pretty good. We have a deployment application where we can run our tests and add various variables to be passed as assertions to those tests. This is pretty fluid with Jenkins."
- "GitHub linking is pretty good. We have a deployment application where we can run our tests and add various variables to be passed as assertions to those tests."
- "Sometimes, random errors of metadata are not there, which causes delays. These are essentially gaps in the information being passed to the job."
- "Sometimes, random errors of metadata are not there, which causes delays."
What is our primary use case?
How has it helped my organization?
Whenever we do releases, it goes to Jenkins to publish a version of the application and the version being released. Jenkins plays a big role in this process.
What is most valuable?
GitHub linking is pretty good. We have a deployment application where we can run our tests and add various variables to be passed as assertions to those tests. This is pretty fluid with Jenkins.
It is a stable solution and is generally scalable.
What needs improvement?
Sometimes, random errors of metadata are not there, which causes delays. These are essentially gaps in the information being passed to the job. This could be reduced and would save a lot of time.
Jenkins runs in correlation with GitHub but can only run one job at a time. Also, that job is a pre-selected job. So, if you select a particular job, then that job would run for all your pull requests. It would be amazing if for pull request one, for example, I could do build one, and for pull request two, I could do build two.
Buyer's Guide
Jenkins
March 2026
Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
For how long have I used the solution?
I've been working with Jenkins for two years.
What do I think about the stability of the solution?
It's quite stable and pretty reliable.
What do I think about the scalability of the solution?
To a large extent, it is scalable; after that, some manual interference is required at certain points.
In our company, everybody works with Jenkins, so we have more than 10,000-20,000 users.
How are customer service and support?
I am satisfied with the technical support services.
What other advice do I have?
I would recommend Jenkins and would rate it at nine on a scale from one to ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a financial services firm with 10,001+ employees
Easy to use with clear documentation and good dashboards
Pros and Cons
- "The initial setup is simple."
- "From a deployment perspective, we don't require any passwords or any permissions and all, everything we can do from Jenkins, and whenever something fails we have the facility to check the logs so we can find the solutions and fix things, plus the initial setup is simple, the stability is good, the dashboards are very good, the solution has been very easy to use, and it offers very good, very clear documentation that is laid out well and easy to explain to a new user."
- "We cannot change the ownership of any directory or file or any kind of directory."
- "There are some 13 commands that we cannot run for Jenkins."
What is our primary use case?
We primarily use the solution as a build automation tool.
If we have to do some automation, we have to deploy the code on a server, and on the production server, so we can create a Jenkins pipeline, which we can call from Jenkins itself. Therefore, whenever we want to deploy the code on a server, on the production server, we use the Jenkins pipeline.
How has it helped my organization?
Within the organization, we have to manage nine applications as DevOps engineers. My expertise is in Unix, so whenever they need any Unix-related help, I'm on it. Okay. For all the nine teams I have to maintain their tasks. It is up to me and I can use Jenkins, Ansible, et cetera.
What is most valuable?
From a deployment perspective, we don't require any passwords or any permissions and all. Everything we can do from Jenkins.
Whenever something fails, so we have the facility to check the logs. Based on that, we can find the solutions and we can fix things.
The initial setup is simple.
The stability of Jenkins is good.
The dashboards are very good.
The solution has been very easy to use.
We have found that the solution offers very good, very clear documentation. Everything is laid out well and easy to explain to a new user.
What needs improvement?
There are some 13 commands that we cannot run for Jenkins. For those particular commands, for the smallest small command (not the bigger task at a deeper level), for example, a copy command, we cannot run it from Jenkins. We cannot change the ownership of any directory or file or any kind of directory. In that case, we have a dependency on, for example, Ansible. There are some limited commands in Jenkins.
For how long have I used the solution?
I joined this current organization in November of 2019. From November 2019 onwards, I've been using this. It's been approximately two years at this point.
What do I think about the stability of the solution?
The solution has been very stable. There are no bugs or glitches. it doesn't crash or freeze.
In some cases, it is a very reliable solution and tool. We had some dependencies, however, we have another solution for those dependencies. Whenever we do not have any dependencies somewhere else, we can use Jenkins.
What do I think about the scalability of the solution?
I've never attempted to scale Jenkins.
My team has nine applications. Our organization has between 250 to 300 people. Many people are using the product. I'm not sure how many teams we have, however, I am sure that all the teams are using Jenkins.
How are customer service and technical support?
I don't directly deal with technical support. Typically, I create a ticket, however, usually, I try troubleshooting from my end. If the issue is not from our end, we have to raise a GR ticket and it takes approximately 24 to 48 hours to get it resolved, or for them to actually get in touch with us.
In my company, we also have a Sharepoint that contains troubleshooting documentation that is quite helpful.
Which solution did I use previously and why did I switch?
I was previously using Ansible.
How was the initial setup?
The solution offers easy deployment. We just need to follow some steps and we have to give some URL paths and that's all. It's not time-consuming.
Initially, we do the setup for a particular or one particular task. If whenever we get a request in the future and based on the task, we just make a copy of that initial task and we do the minor changes and in that way, we can implement new tasks very easily.
We have a Jenkins central team. Whenever they upgrade, they send us a notification. A separate team handles the upgrade.
What about the implementation team?
We are able to implement the solution for our clients.
What's my experience with pricing, setup cost, and licensing?
I understand that the licensing is renewed about once a year. The pricing itself is fine. I wouldn't describe it as being overly expensive.
What other advice do I have?
I'm not sure which version of the solution I'm using.
I'm just using this tool to automate items for my teams. Whenever my team requires my help, I support them.
I would recommend the solution to other users and organizations, however, it depends on the requirement and what exactly the users need.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Jenkins
March 2026
Learn what your peers think about Jenkins. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Software Engineer at a financial services firm with 10,001+ employees
Great automation which saves time, has a good interface, and is reliable
Pros and Cons
- "Has a good interface, is reliable and saves time."
- "Jenkins is a great solution if you're looking at automation because it reduces manual work and improves performance."
- "Logging could be improved to offer a clearer view."
- "I think the logs could be improved so that anyone using the build for the first time gets a better view as to how it's performing, what the data is, and what processing is occurring."
What is our primary use case?
I'm a software engineer at a large bank.
How has it helped my organization?
Jenkins increases our performance efficiency and saves us a significant amount of time.
What is most valuable?
We were initially SQL-based until we moved to object-oriented language and started hosting our code on Jenkins. The main benefit for us is the automation and we've done it in such a way that you only need to run one build that triggers itself and the rest of the builds downstream. We're moving most of our builds over to Jenkins because of all the automation it offers. It has a good interface, is reliable, and saves time.
What needs improvement?
I think the logs could be improved so that anyone using the build for the first time gets a better view as to how it's performing, what the data is, and what processing is occurring. I'd like to see errors displayed differently. It currently takes an effort to find out where an error is and I think the error message and logging which is not jargon-based, is something I would like to see included.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
This is a stable solution. We are a team of 25 people, all working with Jenkins in some way or other, whether it's the finance data adapter or the magnet platform, which is totally Java-based and uses Jenkins. We have mainly software engineers and a few business analysts on the team. We also have a maintenance team that deals with any issues that come up.
What do I think about the scalability of the solution?
I have tried the partial plugin for Jenkins which we use for regression and analysis and it works well.
How are customer service and technical support?
Our technical support is all in-house. All software deployment information is available online and it's pretty easy to follow.
What's my experience with pricing, setup cost, and licensing?
We have a license contract with Jenkins.
What other advice do I have?
Jenkins is a great solution if you're looking at automation because it reduces manual work and improves performance. If you deploy it on cloud, then performance is improved further. It's worth reducing dependency by targeting a one-build solution for Jenkins.
I rate the solution eight out of 10.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Infrastructure at DriveWealth Technologies
A great open community; has enabled our company to move to full automation
Pros and Cons
- "Has enabled full automation of the company."
- "Other than that, we're very happy with the product."
- "Some kind of SaaS product would be helpful in providing organizational structure."
- "Despite there being a whole lot of community input on the solution, nobody is providing professional services around it."
What is our primary use case?
This solution is open source and we use it for the entire bill pipeline - for building different languages, for running reports on code coverage, running our QA tests, automated tests, and for deployment. We are customers of Jenkins and I'm head of infrastructure.
How has it helped my organization?
The advantage of this product is that it brought automation to the company. Instead of manually billing, manually trying to run tests, it now happens automatically.
What is most valuable?
The best thing about Jenkins is that it's such an open community, and it has a bazillion plugins which is a neat feature. Anything you want to do, someone else has probably already done it.
What needs improvement?
Despite there being a whole lot of community input on the solution, nobody is providing professional services around it. Jenkins itself is a very small company but it would be great if they could host and offer some kind of SaaS product which would provide an organizational structure of some sort.
For how long have I used the solution?
I've been using this solution for 13 years.
What do I think about the stability of the solution?
Stability is not top notch but it's pretty good.
What do I think about the scalability of the solution?
The solution is very scalable, I probably have around 60 people using it, mainly developers checking whether there are any errors. We have around 10, 15 QA people, power users, and another 40, 45 developers looking at it. The solution is being extensively used but we only need one person to deal with maintenance.
How was the initial setup?
The initial setup was straightforward and didn't take too long, maybe a few days. Implementation was carried out in-house.
What other advice do I have?
It's important to take the time to research the solution and find what's right for you. Since it's so customizable, there's a million ways to do things and since there's no professional services that says this is the right way, you have to figure it out on your own. Take that time, do the research, try things out. Make sure it works before you go ahead and put it into your whole organization. This solution touches the bases of everything we need to do. Professional services aren't there, but that's the only downside. Other than that, we're very happy with the product.
I rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineering Manager at Visteon Corporation
Supports most of the open-source plug-ins, has the auto-schedule feature, and does not trigger a build when there is no change
Pros and Cons
- "The auto-schedule feature is valuable. Another valuable feature is that Jenkins does not trigger a build when there is no change in any of the systems. Jenkins also supports most of the open-source plug-ins."
- "It has been helpful in monitoring the progress and understanding how the daily build is happening."
- "There are a lot of things that they can try to improvise. They can reduce a lot of configurations. It is currently supporting Groovy for scripting. It would be really good if it can be improvised for Python because, for most of the automation, we have Python as a script. It would be good if can also support Python. We have a lot of Android builds. These Android builds can be a part of Jenkins. It can have some plug-ins or configurations for Android builds. There should also be some internal matrix to check the performance. We also want to have more REST API support, which is currently not much in Jenkins. We are not able to get more information about running Jenkins. More REST API support should be provided."
- "There are a lot of things that they can try to improvise. They can reduce a lot of configurations."
What is our primary use case?
We are an automotive infotainment software provider. Our products are for infotainment. We have displays or music systems that are dealing with the Android operating system, and we are using Jenkins for some of the jobs.
We have two deployment models. One is on-premises, and the other one is the private cloud.
How has it helped my organization?
As an organization, we have multiple products and variants. For example, a customer or OEM has multiple car lines or brands. There is a common platform, and Jenkins is helping with the source code. From this common platform, each of the variants is taken for the build. We don't need to build and test.
We get to see the results, and it is also useful to see the status in terms of success, failure, or any issue. We are able to get the status for a variant. It is connected to other dashboards such as Grafana, and we are able to see everything in one place.
It has been helpful in monitoring the progress and understanding how the daily build is happening. It gives us confidence that the products that we have built are shippable. We are able to get the status of whether a product is shippable or has a problem. This is the advantage that we have from an organizational standpoint.
What is most valuable?
The auto-schedule feature is valuable. Another valuable feature is that Jenkins does not trigger a build when there is no change in any of the systems. Jenkins also supports most of the open-source plug-ins.
What needs improvement?
There are a lot of things that they can try to improvise. They can reduce a lot of configurations. It is currently supporting Groovy for scripting. It would be really good if it can be improvised for Python because, for most of the automation, we have Python as a script. It would be good if can also support Python.
We have a lot of Android builds. These Android builds can be a part of Jenkins. It can have some plug-ins or configurations for Android builds. There should also be some internal matrix to check the performance.
We also want to have more REST API support, which is currently not much in Jenkins. We are not able to get more information about running Jenkins. More REST API support should be provided.
For how long have I used the solution?
I have been using this solution for almost six years.
What do I think about the stability of the solution?
It has been pretty stable. We haven't faced any issues. If you are running Jenkins in any lower hardware, or your machine or hardware is not that compatible, you might see some memory or Java issues. If you are running Jenkins in a good hardware environment, you don't see any problem. When you have the right hardware and proper memory, there is no problem.
What do I think about the scalability of the solution?
Scalability is one of the challenging parts. Before the Docker area, we had a lot of challenges in terms of scaling because in one product, we had version 2.215, and in another product, we had a different version. If you want to migrate from one version to another or if you want to pull a different product, it took some time. It took two weeks time to set it up in a different environment. With the help of Kubernetes and Docker, we are able to spin off a couple of clusters with the Jenkins master. It is helping us a lot.
We have around 4,000 users for multiple Jenkins. We are a product-based company. Our products are built daily by using Jenkins. Out of 4,000, 60% of the users are using it for development and continuous release purposes. It is also used for nightly builds.
How are customer service and technical support?
For support, we have only reached out to the open-source community. We find information on the web, and with trial and error, we are able to solve problems.
If you get any licensed product, you get support, but with open-source solutions, you don't get such support. So, we are fully dependent on the Jenkins community and people with some experience for fixing the issues.
How was the initial setup?
It is straightforward. We have the software, and we create a Docker file. We use Jenkins as a master for our project, and we also build all plug-ins and create one Docker image. We give a single command to some administrative people to install the master.
In terms of deployment duration, we have an automated Docker setup, which hardly takes one day. The manual method would take a week.
What about the implementation team?
There are a lot of frequent virtual updates from Jenkins. If there is a change, we put it into our Docker container, and then we will check and confirm it, which is a good part. If you are not going for Docker, there is a short maintenance period. For example, one version might support a plug-in, but another version might not support the same plug-in. In such a case, we have to deprecate the plug-in and go for another part.
We have 24/7 IT support at the global level. For any issues, we are able to take help. For master, we have one person dedicated not only to Jenkins but also to other deployments and technologies.
Which other solutions did I evaluate?
We tried CircleCI and Concourse, but we went ahead with Jenkins.
What other advice do I have?
For a person who wants to get started with Jenkins, I would advise initially deploying Docker with Jenkins. You can also create a shared library in Jenkins. You should have some basic knowledge of the Groovy script.
I would rate Jenkins an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Platform Software Engineer 4 at Nexthink
Time-saving automation with security benefits but needs improvement in job sequence reliability
Pros and Cons
- "Jenkins is particularly valuable since it saves time by automating manual tasks."
- "There are some issues with Jenkins, especially with the SIP job."
What is our primary use case?
I primarily handle Jenkins in my organization for tasks such as enabling CI/CD and infrastructure deployment. We deploy applications and automate processes using the open-source Jenkins solution rather than CloudBees.
How has it helped my organization?
Jenkins has been a good fit for our processes. We have biweekly sprints with continuous integration and delivery, enabling us to automate many tasks. This improves efficiency and fits well into our requirements.
What is most valuable?
Jenkins is particularly valuable since it saves time by automating manual tasks. It also securely stores secret information, supports a wide range of integration plugins, maintains deployment history, and allows seamless user onboarding with LDAP connectivity. Additionally, the setup is straightforward.
What needs improvement?
There are some issues with Jenkins, especially with the SIP job. When you run the SIP job, it triggers child jobs in a sequence, yet often fails post-completion. These issues are open in Jenkins, and while there are fixes and it remains usable, improvements are needed in this area.
For how long have I used the solution?
I have around eight years of experience working with Jenkins.
What do I think about the stability of the solution?
I would rate Jenkins' stability as seven out of ten. The software is quite reliable, but there is room for improvement.
What do I think about the scalability of the solution?
Jenkins is scalable; you can add multiple worker nodes to manage load effectively. I would rate its scalability as eight out of ten.
How are customer service and support?
For Jenkins, being an open source solution, there is no official technical support available. You can raise issues in GitHub, however, it's primarily supported by an open-source community.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Jenkins, we used shared groups to deploy, which was mostly a manual operation involving automated scripts. Jenkins replaced this by automating processes, which enhanced efficiency.
How was the initial setup?
The initial setup of Jenkins is fairly easy, especially for someone with my background. It's a straightforward process.
What other advice do I have?
Based on my experience, I would recommend Jenkins since it greatly automates processes, securely stores sensitive information, supports multiple integrations, and maintains deployment history effectively.
I'd rate the solution seven out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
DevOps engineer at Vvolve management consultants
Open-source tool for continuous deployment but requires enhanced UI
Pros and Cons
- "It offers continuous deployment and continuous testing. It enables us to figure out anything."
- "The user interface could be improved, and its reporting capabilities need enhancement. The plugins could be more effective."
What is our primary use case?
Jenkins is a tool for continuous integration and continuous deployment. It is open-source automation software that aids in deploying software, executing tasks, and creating pipelines. Jenkins is widely used to automate the building, testing, and deployment of applications through pipelines designed to streamline the development process.
What is most valuable?
It offers continuous deployment and continuous testing. It enables us to figure out anything.
What needs improvement?
The user interface could be improved, and its reporting capabilities need enhancement. The plugins could be more effective. Additionally, monitoring Jenkins can be somewhat challenging.
For how long have I used the solution?
I have been using Jenkins for three to four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable, but integrating it with other servers is a bit complicated. Seven people are using it.
How was the initial setup?
The initial setup is challenging. It is deployed within the target environment and acts as middleware.
What other advice do I have?
If we want to automate the IPP, the best approach is to start with Jenkins because it provides a solid foundation as an open-source automation tool. Once we have established our basic automation with Jenkins, we can consider migrating to cloud environments such as Azure or other cloud platforms for scalability and additional features.
If there are constraints, especially when starting with basic needs, Jenkins is the best open-source tool because it is free and works like other tools. However, with the rise of cloud technologies and powerful solutions, Jenkins remains a strong choice if our system is on-premises.
Overall, I rate the solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Testing Services Manager at Virgosol
Easy to use, readily available documents online, but time planning could be better
Pros and Cons
- "The most valuable features of Jenkins are the ease of use and the information about how to use the features is readily available on the internet. Additionally, with the solution, I can use other reporting tools, such as Flow."
- "The most valuable features of Jenkins are the ease of use and the information about how to use the features is readily available on the internet."
- "Jenkins could improve by adding the ability to edit test automation and make time planning better because it is difficult. It should be easier to do."
- "Jenkins could improve by adding the ability to edit test automation and make time planning better because it is difficult."
What is our primary use case?
Jenkins is used for triggering my test automation. I use Selenium WebDriver for test automation.
What is most valuable?
The most valuable features of Jenkins are the ease of use and the information about how to use the features is readily available on the internet. Additionally, with the solution, I can use other reporting tools, such as Flow.
What needs improvement?
Jenkins could improve by adding the ability to edit test automation and make time planning better because it is difficult. It should be easier to do.
For how long have I used the solution?
I have been using Jenkins for three years.
What do I think about the stability of the solution?
Jenkins has been stable in my usage. However, I have had colleagues say they have had stability problems. They experienced these problems after six months to a year of use.
What do I think about the scalability of the solution?
We have approximately four engineers using Jenkins and they use it as needed. It could be weekly or monthly.
How are customer service and support?
There is not any support for the solution since it is open-source. However, you can find all the information needed online.
Which solution did I use previously and why did I switch?
For triggering I use Jenkins, but for local systems, I used Selenium WebDriver. Additionally, I have used Cypress.
How was the initial setup?
The initial setup of Jenkins is in the medium-difficult range.
What's my experience with pricing, setup cost, and licensing?
Jenkins is a free solution, it is open source.
What other advice do I have?
I rate Jenkins a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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