Try our new research platform with insights from 80,000+ expert users
Juan Carlos Escobar Gama - PeerSpot reviewer
Director TIC's - CMC chairman at CSS
Real User
A highly scalable and stable solution with ROI and a good technical support team
Pros and Cons
  • "Traceability is the most valuable feature of JD Edwards EnterpriseOne...The stability of the solution is excellent."
  • "The initial setup was complex...One should get the end-user manual because, in some parts, JD Edwards EnterpriseOne is not user-friendly."

What is our primary use case?

The solution is used regarding all the technical bases of manufacturing, finance, and maintenance.

How has it helped my organization?

We work for a group of companies in their supply chain process and all aspects of their data. The meta is extracted from the EMS system online to ensure everything is under the same system. We put all the information into the system by transferring it from the mining warehouse to the slab facility in Bogata. Then in Bogata, we make all the transformation parts regarding the manufacturing. After we get the rough result, we change that to the appropriate value. In the main system, we have Azure, cost, and evaluation. We manage that and send it to New York and deliver it to sell it to our clients.

What is most valuable?

Traceability is the most valuable feature of JD Edwards EnterpriseOne.

What needs improvement?

We are currently working on the new version of JD Edwards EnterpriseOne as we are currently involved in four different industries. Our focus is on optimization, and with this new version, we hope that using the solution, we succeed at integrating AI to help with tracking and addressing. We are also working with a group of companies that we have invested in and have new deals with, and we want to be able to provide information through dashboards using AI and BI, using the solution. Additionally, we are exploring the use of blockchain technology to ensure that not only our investments but also our clients have access to market information and understand how everything is working.

Buyer's Guide
JD Edwards EnterpriseOne
September 2025
Learn what your peers think about JD Edwards EnterpriseOne. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

For how long have I used the solution?

I have been using JD Edwards EnterpriseOne for more than five years.

What do I think about the stability of the solution?

The stability of the solution is excellent.

What do I think about the scalability of the solution?

It is a scalable solution. I rate it eight out of ten. Currently, 500 users are using the solution.

How are customer service and support?

The technical support team is excellent, as they respond very fast.

How was the initial setup?

The initial setup was complex.

What was our ROI?

We have seen a return on investment in our company.

What's my experience with pricing, setup cost, and licensing?

The pricing is very high. Even though the license is perpetual yet you have to get the maintenance. Since we pay using Pesos, it's very expensive.

What other advice do I have?

One should get the end-user manual because, in some parts, JD Edwards EnterpriseOne is not user-friendly.

I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Khalid Jalal - PeerSpot reviewer
Senior Manager - Group ICT at Gulf Aluminium Rolling Mill Co. B. S. C. (c)
Real User
Top 5Leaderboard
A valuable interface with good customization, but it could include a built-in data warehouse
Pros and Cons
  • "We find the ease of use, customization, and user interface valuable."
  • "The licensing is expensive compared to other solutions on the market."

What is our primary use case?

Our primary use case for the solution is for finance, such as payroll, sales and production but not full-fledged manufacturing because we have an in-house system developed for that. We deploy the solution on-premises.

What is most valuable?

We find the ease of use, customization, and user interface valuable.

What needs improvement?

The solution can be improved by including a built-in data warehouse and BI functionalities. So the end user could report by themselves, depending on the IT. Currently, the solution has many good features, but the issue is that people need to be very well-trained and have the right resources to do any work. For example, if you want to make a new system out of it for your business, you need to have a specialist and an architect available. In addition, some specialized resources are required for each module, which is sometimes difficult.

For how long have I used the solution?

We have been using the solution for approximately nine years and are currently using the latest version.

What do I think about the stability of the solution?

The solution is stable. I rate it a nine out of ten.

What do I think about the scalability of the solution?

The solution is scalable and easy to integrate with others. It can extend to many things, including interfacing with other applications and API-based interfacing through databases. Approximately 150 people, from operators to the CEO, are currently utilizing the solution across different countries, including Bahrain, Singapore, U.S. and Australia. I rate the scalability an eight out of ten.

How are customer service and support?

When we have issues, we usually contact our in-house team first, and if we need further support, we reach out to Oracle support, but we have not directly used support from JD Edwards Enterprise One. I rate Oracle support a five out of ten because the technical, licensing, and sales teams do not communicate with each other and provide varying information depending on the agents we speak to.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used an internal system on the IBM platform before moving to JD Edwards Enterprise One 25 years ago. JD Edward Enterprise One has a lot of functionalities, but they are costly. So we have developed in-house systems to take care of them. For example, we have our time and attendance systems outside JD Edward Enterprise One. We also have our procurement, which liaises with our suppliers and vendors outside JD Edward Enterprise One because we cannot afford to manage everything from JD Edward Enterprise One. The fundamental functionalities are on the solution, but for any extra features and self-service workflow, we handle it outside of JD Edward Enterprise One.

How was the initial setup?

The initial setup without a lot of customization is straightforward. I rate it an eight out of ten. However, suppose there are many customizations, and you want to tweak the system to meet your particular function, depending on the complexity. In that case, it may be complex, but it is straightforward with minimal customization and more towards parameterization and customization.

The period for the initial setup could take up to a year or more, depending on the complexity and availability of resources. If you're starting from scratch and don't have a JD Edwards Enterprise One solution and want to implement it in the organization, configure it and set up the system to be functional.

What about the implementation team?

We implemented it in-house because our team has been there for many years and knows the whole system and the business. So they are like internal consultants. They are process experts and JD Edwards Enterprise One experts, and they are the IT guys. A minimum of two people are required for maintenance.

What's my experience with pricing, setup cost, and licensing?

The licensing is expensive compared to other solutions on the market, and getting the resources in Bahrain is not easy because very few of us use JD Edwards Enterprise One. I rate the pricing an eight out of ten, with one being the least expensive and ten being the most expensive.

What other advice do I have?

I rate the solution a seven out of ten. The solution is good but can be improved by including a built-in data warehouse and BI functionalities. I do not recommend the solution for users in Bahrain or Gulf because limited resources are available. However, if they can support it, then I recommend it. However, I recommend it to users in the U.S. or other countries with enough resources to support it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
JD Edwards EnterpriseOne
September 2025
Learn what your peers think about JD Edwards EnterpriseOne. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
Nitin Mothilall - PeerSpot reviewer
Senior Business Analyst at a computer software company with 501-1,000 employees
Reseller
Highly customizable and competitively priced, but forms customization should be easier
Pros and Cons
  • "Its user interface and ease of navigation are valuable."
  • "Forms customization should be easier. Currently, it has to go through the development life cycle."

What is our primary use case?

We're using it in the manufacturing space, and we're using it in the public sector. So, it's a multifaceted system.

What is most valuable?

Its user interface and ease of navigation are valuable. The functionality and enhancement capabilities in terms of development, browsing tables, et cetera are also valuable.

What needs improvement?

I would like to have the ability to easily customize forms. Forms customization should be easier. Currently, it has to go through the development life cycle.

In terms of additional features, they have already added so many features to this product. 

For how long have I used the solution?

I have been using this solution for 10 years.

What do I think about the stability of the solution?

It's very stable. I would rate it a nine out of ten in terms of stability.

What do I think about the scalability of the solution?

It's scalable. I would rate it an eight out of ten in terms of scalability.

How are customer service and support?

They're very knowledgeable. I would rate them a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've worked on NetSuite, and I've worked on Oracle E-Business. This product is way ahead of its time in terms of features. It's just that it's a mid-tier product that's not recognized a lot. As compared to NetSuite and Oracle E-Business, JD Edwards EnterpriseOne is highly customizable, especially in a manufacturing environment.

How was the initial setup?

I find it very easy, but I've been working with it for the last 10 years. I've been working with NetSuite for the last two years, and I've worked with Oracle E-Business for at least one year or two years. In terms of setup, I find JD Edwards very flexible.

I would rate it an eight out of ten in terms of the setup. It's difficult to set up, but once you know the software, you can go through it.

What's my experience with pricing, setup cost, and licensing?

It's very competitively priced. The only problem now is that most of the industry is moving towards software as a service or a subscription model, whereas JD Edwards has a capital expenditure. You would spend on the licenses once off. You can either host it on-premise or in the cloud, but there is a licensing fee once a year. 

What other advice do I have?

Overall, I would rate it a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner / Reseller / Integrator
PeerSpot user
Business solution Manager at NFPC
Real User
Top 5Leaderboard
A stable solution that can be used for manufacturing, finance, and procurement
Pros and Cons
  • "JD Edwards EnterpriseOne is perfect for our reporting for the management, workflow, and procurement workflow."
  • "The way of creating daily reports could be made a little bit easier."

What is our primary use case?

We use JD Edwards EnterpriseOne for manufacturing, finance, and procurement.

What is most valuable?

JD Edwards EnterpriseOne is perfect for our reporting for the management, workflow, and procurement workflow.

What needs improvement?

The way of creating daily reports could be made a little bit easier.

For how long have I used the solution?

I have been using JD Edwards EnterpriseOne for 19 years.

What do I think about the stability of the solution?

JD Edwards EnterpriseOne is a stable solution.

What do I think about the scalability of the solution?

JD Edwards EnterpriseOne is a scalable solution. More than 100 users are using the solution in our organization.

How was the initial setup?

Compared to other ERPs, JD Edwards EnterpriseOne's initial setup is more easy and straightforward.

What about the implementation team?

The solution's setup takes one or two weeks.

What was our ROI?

We have seen a return on investment with JD Edwards EnterpriseOne.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing depends on the deal and the number of users.

Which other solutions did I evaluate?

Before choosing JD Edwards EnterpriseOne, we evaluated SAP.

What other advice do I have?

I am using the latest version of JD Edwards EnterpriseOne. The solution can be deployed both on-premises and on-cloud, but we currently update it from on-premise to cloud.

I would recommend JD Edwards EnterpriseOne to other users. Users should have the right persons and the right team. The solution will not be good for users without a good team, proper key users, and proper process documentation.

Overall, I rate JD Edwards EnterpriseOne ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aurelien Ouabi - PeerSpot reviewer
Project Manager at SQORUS
Real User
A stable product with good technical support that can be deployed easily
Pros and Cons
  • "The product has been stable so far."
  • "The only issue with the solution that it yet to consider improvements in its price."

What is most valuable?

Feature-wise, it is a good product. I have implemented the solution in a big company. It is one of my projects where I implemented JD Edwards EnterpriseOne.

What needs improvement?

In terms of weaknesses, I can say that the product has no problems since it can be easily deployed.

Instead of considering adding additional things to the overall app, it is good to add a financial path and general ledger since that is what is mostly used here.

The only issue with the solution that it yet to consider improvements in its price.

For how long have I used the solution?

I have experience with JD Edwards EnterpriseOne. I have twenty years of experience with the solution. I am involved in a lot of big projects, including the small ones. I am a technical consultant. My company has a partnership with JD Edwards EnterpriseOne.

What do I think about the stability of the solution?

The product has been stable so far.

How are customer service and support?

I am satisfied with the technical support by JD Edwards EnterpriseOne.


What's my experience with pricing, setup cost, and licensing?

In terms of pricing, we have a lot of problems because companies here don't have enough resources to acquire the product. So we need to evaluate the price according to our demographic.

The license cost is around 1,00,000 euros.

We do have to pay additionally for maintenance.


What other advice do I have?

I rate the overall product an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Raymond De Riel - PeerSpot reviewer
JD Edwards functional consultant manufacture at Ordina
Real User
Great modeling capabilities with lots of online documentation and an easy setup
Pros and Cons
  • "The solution can scale."
  • "The reporting has to be flexible or it will turn the end-user off."

What is our primary use case?

I've been working as a JD Edwards consultant for four companies we did projects for all four in the food markets. With all four of them, two times it was an implementation project, and two times it was management and book fixing and that kind of thing.

For me, it always was production and logistics.

What is most valuable?

The strongest functionality of JD Edwards is the ability to model, in the production that it is, model the production process. If I were to model the bill of materials and production routing, then that's one of the strongest parts of JD Edwards.

The initial setup is not difficult.

The solution can scale.

The stability is good.

There's a large amount of online documentation that makes troubleshooting easy.

What needs improvement?

It's all in the way that end-users are able to make reports. The more that's flexible, the better it is. In JD Edwards, it's the reports that you get standard. Then the user has to deal with that and if he's not satisfied with it, well, then that's tough luck, so to say. The reporting has to be flexible or it will turn the end-user off.

I'm not sure if there are any missing features. The last thing we worked with was Orchestrator and that was something that could be of great value. Orchestrator will prove to be the solution for many problems. At the moment, there isn't something that I would say that we're all waiting for it. On the other hand, they should make more noise on the Orchestrator, as there are not many people who know what it is and what it can do, and what it can mean for new implementations, or old ones.

For how long have I used the solution?

I've used the solution for the past five or six years.

What do I think about the stability of the solution?

The solution is quite stable. 

What do I think about the scalability of the solution?

The product can scale. If you are too big or too small for the solution, if you are something like Coca-Cola worldwide, you would not use JD Edwards solely for all activities. They're too big. If you are a company of, let's say 10 employees, then you're too small. However, otherwise, if you choose right, it's very easy to set it up and it's scalable. If you are going from, let's say 200 to 500 employees, no problem. If you have two sites and you're growing to five production sites, also no problem.

How are customer service and support?

The solution is part of the Oracle family and I always used the information that I could find in Oracle Metalink. For JD Edwards it's also there this. The support information that you can find on the Oracle sites, the support sites, it's huge. If I have a problem, then in 80% of the cases, I can find a solution somewhere on the support side of Oracle before I have to lock a service request with the Oracle support unit. There's a lot of information that you can find on your own. Therefore, the support is quite good.

Which solution did I use previously and why did I switch?

At this moment, I'm on my second project for Oracle E-Business Suite and then the project module.

How was the initial setup?

The implementation process is pretty simple. I can relate it to the E-Business Suite, as I've also a long-term experience in E-Business Suite. JD Edwards is more simple than the E-Business Suite to set up and make work. On the other hand, if you have a very large operation and your operation is multi-language and multicurrency, then the E-Business Suite is better as it has more opportunities to set it up for multicurrency and multi-language. That said, in daily practice, JD Edwards is reasonably easy to set it up.

In terms of maintenance, for the application management team, for a normal instance of JD Edwards, then you could expect something like, let's say 500 users. Then there would be one or two application managers that are managing an application of that size - and perhaps one database manager.

What was our ROI?

The ROI is not my business. I can't speak to if we have seen any.

What's my experience with pricing, setup cost, and licensing?

I barely know what the license costs are. They are in the range of $1,000 per end-user per year or something like that. A lot of the bigger ERP solutions, like E-Business Suite or SAP, are all the same or similar in terms of pricing. 

What other advice do I have?

We are a system integrator.

I'd advise new users if you are using JD Edwards or if you are using Oracle E-Business Suite, just go on with it and stay using it for a long time. It will be supported until, the last I heard, 2030, by Oracle and perhaps even longer. However, if you are thinking about implementing an ERP solution that's new, from the scratch, I would consider one of the cloud solutions. Then you could look to an Oracle Cloud product or you can look to Salesforce - whatever suits your business. I would go for the cloud products and not for the, well, let's say old school, on-premise products.

I would rate the solution at an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1806471 - PeerSpot reviewer
JDE E1 Technical - Senior Consultant at a tech services company with 201-500 employees
Real User
Offers a variety of features, easy to use and understand, reasonably priced, and has responsive technical support.
Pros and Cons
  • "The 1V reporting is straightforward and simple to use. Creating 1V reports does not require any technical knowledge."
  • "The implementation procedure could be simplified."

What is our primary use case?

My role for this product, JD Edwards EnterpriseOne, is as a technical developer. I use almost all of the technical tools, including JDeveloper, which is a tool that we use for development, specifically web services development using Java programming. At the moment, JDeveloper is a product within Oracle that is integrated with our JD Edwards EnterpriseOne product for developing business services.

We all use JD Edwards EnterpriseOnes' core technical products, including the Universal Batch Engine, which we use for report development. Another tool is used for interactive application development.

And the name-giving tools and business functions that we create based on the needs. So those are the types of business functions that we create with JD name-giving tool programming, and you can see the functions that we use in C+, C++ for Java, and JD Edwards name-giving tool programming languages. When it comes to databases, I have experience in both executing and writing SQL.

What is most valuable?

I like all of the progress Oracle has made with JD Edwards EnterpriseOne. They have introduced a new tool, Orchestrator, in the most recent version or the most recent separated version of JD Edwards EnterpriseOne. It is a replica or a replacement for the development of business services, in my opinion. We use the Orchestrator tool to develop the orchestration processes, which we then use for data migration from the Legacy system to JD Edwards EnterpriseOne, and vice versa if you're using that tool.

I like the terminologist, which I would say is a must-have feature that was missing when I was using OneWorld. Prior to JD Edwards EnterpriseOne, there was OneWorld, and there were no requesting tokens, holding tokens, or resuming the object for myself. Unless I give them permission, no one else can check it out and start working on it to write code. As a result, that is an enhancement to the OneWorld in JD Edwards EnterpriseOne.

I have worked with various types of objects. I have worked with almost all types of objects. I was given an excellent opportunity to work on a wide range of JD Edwards EnterpriseOne objects.

The 1V reporting is straightforward and simple to use. Creating 1V reports does not require any technical knowledge. This is quite interesting, and I know how to work on it; it is not a part of improvement, and I am aware of it. Aside from that, I haven't worked on any JD Edwards EnterpriseOne E1 pages.

I'm really looking forward to some opportunities to get some work done on it so that I can learn JD Edwards EnterpriseOne E1 pages and gain some experience.

They have all of the good models, such as finance, supply chain, recruitment, HRMS, accounts receivable, and payable.

Despite the fact that it is an old technology, we still have good projects and good work. It's an excellent technological product that any client should consider.

What needs improvement?

Oracle has introduced Orchestrator as a new technical tool in the most recent upgraded version.

I didn't get much experience working on this Orchestrator, but I did watch some tutorials and do some exercises on my own. And, to be honest, I don't have such an environment for orchestration development. That is something I need to look into, study, and have peace of mind about. Aside from that, there are some technical tools introduced by Oracle that I have not worked on. I have a lot of 1V reporting. 1V reporting is a type of interactive reporting tool that Oracle has introduced in JD Edwards EnterpriseOne.

In a nutshell, Orchestrator is the primary technical tool on which I would like to focus my efforts.

The tools we use for data transformation from Legacy to JD Edwards EnterpriseOne are inbound and outbound from JD Edwards EnterpriseOne. Most of us as technical people believe that the suite processors or EDI processors introduced by JD Edwards EnterpriseOne and Oracle are more reliable when compared to the most advanced tools for business development orchestration, such as JDeveloper. Because the objective of using it is the same, it's for data transformation.

We believe that the older features or tools provided by Oracle are more reliable than the new ones. If you ask me, I would prefer to stick with the older tools that we use for data transformation because they are more reliable.

The implementation phase is critical. If that is done correctly, it will be a 10 out of 10.
That is a very important part, as it is the first stage when you buy this product. If the product has been successfully implemented, you will receive a score of 10 out of 10. The implementation procedure could be simplified. Then there's customization, product customization, as well as customization for your business environment. That can be counted separately, not all at once.

For how long have I used the solution?

I have been working with JD Edwards EnterpriseOne for more than ten years.

We are using the latest version.

We have not deployed it using the cloud, because the project that I have been working with does not yet use the cloud.

What do I think about the stability of the solution?

JD Edwards EnterpriseOne is a stable, and reliable product.

What do I think about the scalability of the solution?

My current project is a US project, and I can tell you that we have a team of about 250 people. 250 people, but not all of them in JD Edwards EnterpriseOne. We have nearly 50 people in different teams at JD Edwards EnterpriseOne.

There are many more in this project. I'm not sure if there are any other projects that are using this product. But there are several projects, but I'm only going to tell you about my current project.

JD EnterpriseOne's product is simple to use and understand. When it comes to ERP technology, there are many models, all of them, that have been widely used in the United States, first and foremost, and it is developed are with the needs of the US clients in mind.

How are customer service and support?

Oracle does offer technical support. They do provide technical assistance. Oracle is a company that offers technical support.

We do obtain licenses from Oracle. For example, I work for a client who provides us with access to Oracle support and licenses. And whenever we get stuck somewhere, whether it's a problem with a JD Edwards EnterpriseOne product, a technical problem, a functional problem, or anything else, we just write a query on the Oracle support portal. There is an Oracle support portal where we can submit our questions, and they respond within two to three working days.

We've been writing them, our queries, directly to Oracle support, and they do respond, and they respond as quickly as they can.

How was the initial setup?

I was not involved in the deployment process. I do work on product development. I'm the head of JDeveloper.

Deployment of the product is handled by a different department known as the CNC department. CNC consultants are more aware of it. 

We have separate teams, for the product deployment. 

There are some maintenance activities that our CNC team has been doing for a long time. I'll give you an example, of maintenance activities. The client may be using a specific product version, and there may be some ESUs or stars, which we, or a CNC consultant, may apply to that product upon function approval.

Those ESUs will sort when there is consolidation or when there is a package that includes some of the additional functionality for any particular object that is not present in the version that the client has been using. In that case, we identify the ESUs and stars to which we must apply in specific objects. Accordingly, we accept those functions and approvals. We, as technical personnel, reviewed them, the code that ESU and the stars requested, and upon function approval, the CMC consultants applied on those objects, the list of objects wherever it is required. This is the type of maintenance that CNC workers perform on a regular basis.

What's my experience with pricing, setup cost, and licensing?

In terms of price, it is not on the high end. When compared to the SAP product, it is significantly less expensive.

If you buy the product and then get support from Oracle directly, they will charge you.

It is conditional. If you buy some additional licenses from them to use products, I believe they will give you access to that when you buy a product. That is present, of course, but if you require something additional from them, an addition to the product, there are some sub-products there you will require in the future, so they will charge for that or any valid services for some years or some time period, but those charges are also very minimal.

What other advice do I have?

Oracle is my company's partner, and JD is an Oracle product. It's a partner to my company, and it's a client partner, but they have a license to a product version, and they also have Oracle support. There is an Oracle support portal; we ask a question, the client asks a question, and the client asks another question. We have had discussions with Oracle about this product. If you purchase this product, you will receive Oracle support for the initial days.

When you buy JD Edwards products, the first step that you will need is JD Edwards implementation. For each model that you purchase, you will require the services of some functional experts. When you purchase it as a product, you will be purchasing some models from them. You will require a financial model as well as supply chain models. For each model, you will undoubtedly require supply chain, finance, and consulting. They will be responsible for the product's implementation.

I would definitely recommend this solution because I have had a great experience working with this product as a developer.

I would rate JD Edwards EnterpriseOne an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1755732 - PeerSpot reviewer
Project Leader at a tech services company with 1,001-5,000 employees
Real User
A customizable, user-friendly, and stable product for managing the business
Pros and Cons
  • "With the new versions, it has become very user-friendly. We have integration with mobiles, and we have cloud-based solutions. There are a lot of things that can be done by front-end users without technical knowledge. They can create reports without having to do any coding, and it's very good now."
  • "If they can research and make the installation part easier or more user-friendly, it would be nice."

What is our primary use case?

It is a good product for managing the business. We can manage supply chain and distribution, manufacturing, finance, etc.

I'm a consultant. I work for different clients, and I have worked on different versions, such as XP, 8.12, 9.1, and 9.2.

What is most valuable?

The good thing about it is that it is very customizable. We can modify it the way we want.

With the new versions, it has become very user-friendly. We have integration with mobiles, and we have cloud-based solutions. There are a lot of things that can be done by front-end users without technical knowledge. They can create reports without having to do any coding, and it's very good now.

What needs improvement?

If they can research and make the installation part easier or more user-friendly, it would be nice.

For how long have I used the solution?

I have been using this solution for about 10 years. 

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable. The client I'm currently working with has about a thousand users, but I've worked with other clients with a lot more users, such as about 5,000 or so, across different geographies.

There is currently no plan to increase its usage.

How are customer service and support?

It is pretty good, but when we contact Oracle support, we have to first do our homework. They need several things before they look into any issues. 

Oracle provides support for standard things. They support the standard or vanilla product. If we have a lot of customizations, it gets tricky. We are responsible for the things we change, and they are mostly responsible for the standard part. So, the more customizations we have, the trickier it gets.

Which solution did I use previously and why did I switch?

I used a product from Oracle as a CRM tool, but I haven't used any other ERP. I've only been using JD Edwards.

How was the initial setup?

It is not very straightforward. You need a very technical person to do that or assist you. The installation is okay, but when you're implementing, you have to do adjustments to make it work for your business. So, it does require a little bit of technical expertise. You might need help from Oracle as well. 

The installation takes a few days, but the implementation can take a few months.

In terms of maintenance, in the current team that I'm working with, there are about 25 to 30 people for IT support for 1,000 users.

What other advice do I have?

I find it really good. I have limited exposure to the product, and from my point of view, it is very customizable. It is very good because we can modify the way we want. It is stable as long as we are following Oracle guidelines.

I would definitely recommend it to others. I love it. With the new versions, it has become very good. 

I would rate it a nine out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free JD Edwards EnterpriseOne Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free JD Edwards EnterpriseOne Report and get advice and tips from experienced pros sharing their opinions.